# Page 9 | dotloop Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is dotloop the right Real Estate Transaction Management solution for you? Explore 673 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136372/dotloop/reviews

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dotloop

4.7 (673)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 9 - Reviews of dotloop

## Showing most helpful reviews

Showing 201-225 of 673 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SJ

Scott J.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Virtual Admin Support "

February 16, 2020

5.0

Overall, Dotloop is the only software that allows me to organize all docs into folders that are kept in one place AND allows me to complete electronic signatures. It is a virtual filing cabinet and so much more.

Pros

I like how easy files can be added, removed, re-ordered, edited, shared & signed.

Cons

I would love to have the added feature of being able to highlight & create comments on documents that can later be removed. This would be extremely helpful to give clients brief explanations about contract language or to highlight what I need them to read, etc. I would also like for an option to be added for sharing a document in the following way: When the first person signing has finished, the document automatically gets sent to the next person in line and so on. Right now, the document can be shared to multiple parties all at once but there are times when I need the signed version of a document to be sent to a party who doesn't need to also sign but just needs a copy of the signed document.

Review Source

VR

Verified Reviewer  
agent  
Real Estate  
Used the software for: 1-2 years

### "Buyer Beware"

December 10, 2020

3.0

Dotloop is full garbage help, and dead ends when trying to cancel. You can only cancel if you make an appointment.

Pros

Document storage management for real estate

Cons

Terrible service getting help, induced into terms and conditions that were dead links, overbilled. Be very careful that you understand the difference from the initial plan which is month to month and any upgrades which lock you into a year long contract that you have to notice 60-90 prior to termination or it will automatically renew. Very deceptive and bad business practices. They could care less if you are happy with their product; satisfaction NOT guaranteed.

Review Source

AA

Anthony A.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Dotloop gets it done."

August 26, 2021

5.0

It's solid and saves a lot of time and paper.

Pros

Easy to use and keeps docs backed up even with archived.

Cons

I can't think of any. There may have been a few years back. I don't necessarily care for the sharing of other businesses.

Review Source

Jessica F.  
REALTOR  
Real Estate  
Used the software for: 1-2 years

### "Helpful tool for my business"

December 18, 2020

5.0

Utilizing Dotloop for my transactions allows for quick and efficient document sharing. Electronic signatures save clients from printing a hard copy, signing, scanning and emailing.

Pros

Uploading and sharing documents on Dotloop is super easy. You can adjust the specific order of your documents so that the most important ones are at the very top. Clients find it easy to use, they can electronically sign documents right from their phone.

Cons

Once I figured out that you can download multiple select documents at one time into one PDF it made things so much easier. It can be slightly confusing if someone you are partnering with creates their own loop so you have to toggle between two different loops for the same transaction to find certain documents.

Review Source

MN

Manny N.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Still the king...for now"

July 3, 2025

5.0

I think Dotloop is still the leader in this space but it will have some challenging times ahead with their price structure.

Pros

The ease of use compared to the other digital signing programs is by far the best thing about using Dotloop. I've had to try a couple of different options and Dotloop has been the easiest to navigate and make adjustments if needed.

Cons

The price tag on here is the biggest concern. It will be interesting what they have to do with their pricing model as other options appear and AI makes it easier to create competitors and/or make other programs better.

Review Source

KL

Kathryn L.  
real estate salesperson  
Real Estate  
Used the software for: 1-2 years

### "Love Dotloop"

December 14, 2022

5.0

Dotloop makes it easy to get documents prepared and signed to eliminate the need for in person neetings. Frees up time.

Pros

Dotloop was very easy to learn and it keeos my transactions organized

Cons

I cannot think of any cons as Dotloop meets my needs

Review Source

AB

ANGELA B.  
Administrator  
Real Estate  
Used the software for: 2+ years

### "All of your documents in one place"

August 13, 2019

4.0

This is a great way to become paperless. All files are submitted electronically, and stored for life.

Pros

Nothing is ever deleted, only archived. Able to share docs for signatures. Able to upload company forms to be "fillable". Able to submit docs to the office for review. Able to basically go paperless.

Cons

If you need signatures from 2 people that only have 1 email, it can cause a problem, especially with the older generation. When submitting docs for review, often the entire folder comes thru. This makes it time consuming for the reviewer to sift thru docs that should not have been submitted.

Review Source

CH

Carmen H.  
Broker-Owner  
Real Estate  
Used the software for: 2+ years

### "easy and convenient"

June 27, 2019

4.0

dotloop has made it easy for clients to sign contracts at their convenience without having to leave work or home.

Pros

convenience for the client. they don't have to leave work or get a sitter to watch the kids to meet with me for last minute changes to the contract. they review changes from their phone, click click and it is approved. they appreciate the convenience and the ease of service

Cons

there is nothing that I don't like about the software. the software is easy to navigate. and the tech support are always helpful and they make me geel less stupid about the things I don't know.

Review Source

Arielle D.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "Go Entirely Paperless with Dotloop"

September 24, 2020

5.0

Fantastic product if you are looking for your company to go paperless

Pros

Dotloop provides a ton of great features along with adding clients information so they have access and ability to sign documents electronically. You are even able to add people you typically use into the system.

Cons

The interface can be kind of confusing but all in all it is an excellent software with tons of great features to make business easy

Review Source

RJ

Rob J.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "DOTLOOP- a Great Streamlining Business Tool"

October 22, 2021

5.0

As a User only, it was very easy for me to pick up and implement after paper and then using another similar program. All in all, DOTLOOP was far easier to understand and adapt to my needs.

Pros

Easy to learn and adapt to your specific business models or needs. Its excellent in: efficiency in moving, organizing paperwork; reminding of pending due dates; and most important- online verifiable signatures!

Cons

I am not computer literate by any stretch of the imagination so I'm not sure. The only thing I could think of is storage of the data after I've completed a Realty transaction. Is Cloud storage a need?

Review Source

JS

Judy S.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "No need to carry files with me & What a time saver"

April 21, 2020

5.0

I have great experience in getting any questions answered when I called in

Pros

No need to print, easy to get documents signed and the best thing is everything is available to me 24/7 as long as I have my phone, iPad or computer.

Cons

I wish I had gotten it sooner. I no longer have to drive all over town just to get a client's signature.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing dotloop

I love the ease of use for Dotloop

Review Source

RM

Ronald M.  
Commercial Advisor  
Real Estate  
Used the software for: 6-12 months

### "Seemless and Efficient"

March 1, 2022

5.0

Before Dotloop, I would have to store my documents in a file on my desktop, then upload to an editing program, then upload for signature and wait to get it back. Now all of my transactions are in one place for easy and almost instantaneous access.

Pros

The ease at which I am able to create new Loops, upload documents and send out for signature is amazing. It has made me more efficient and organized on many levels

Cons

I would like to be able to delete documents if needed. Not just archive them.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Recommended by a colleague

Review Source

KB

Kathy B.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Can't Rise When Stooping"

October 30, 2018

2.0

I got on board with this product when it first came to my large metro area. I used it substantially for a while, until it was acquired by Zillow, a company that directly competes with agents, takes agent data and then sells it back to agents, and other things I find unsavory. I still interact with it regularly due to other agents who use it, but I strongly dislike it, both for its usability and for moral reasons.

Pros

Dotloop is widely used by real estate agents, so they all are familiar with the same software.

Cons

1\. That it's owned by a company that is my competitor, not my ally, and that has access to all my real estate activity when I use it. 2. That it doesn't allow notes or edits to forms on the fly without being a paid member. 3. That it doesn't automatically append .pdf copies of forms when documents are shared. 4. It is tedious and repetitive to create "loops" of data, adding users, and so on. I strongly prefer Backagent for this type of document tracking.

Review Source

AH

Anne H.  
Real Estate Agent  
Real Estate  
Used the software for: 2+ years

### "Dotloop"

March 1, 2022

5.0

Great.

Pros

Ease for clients to learn to use it for electronic signature. Also, file retention.

Cons

The initial and signatures are sometimes difficult to set up when on a mobile device.

Review Source

SM

Senka M.  
Sales Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great One Shop Stop"

November 15, 2021

5.0

Electronic signatures - check. File storing and sharing - check. Text messaging - check. Deposit collection - check. We love all these features. Customer service - check!

Pros

It covers several needs for our new home building purchase process.

Cons

It gets a little cumbersome, but it gets better with more practice.

Reason for choosing dotloop

It covers most of our needs, unlike the alternative solutions which offer only partial solutions.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

DocuSign is more expensive with less features.

Review Source

ER

Ekaterina R.  
Real estate agent  
Real Estate  
Used the software for: 6-12 months

### "Essential tool for signing and sharing documents"

May 19, 2022

5.0

Pros

I like how easy it is to set up a multi-people signature. And that I can see if the person opened the file - read receipt.

Cons

You lose access to storage once you stop paying for software

Review Source

VR

Verified Reviewer  
Buyer Specialist  
Real Estate  
Used the software for: 2+ years

### "Fixed my problem quickly"

August 30, 2019

5.0

Pros

The customer service rep fixed my issue promptly.

Cons

Settings don't save until I do it a number of times.

Review Source

JAG

Jo Ann G.  
Principal Broker, Owner  
Real Estate  
Used the software for: 6-12 months

### "Great Product!"

January 17, 2020

5.0

My over all experience has been wonderful! I love that I am able to see what all the agents in my office are doing from my phone or desktop. Being a Realtor, we are always on the go, so having the accessibility from the app is HUGE for me. I am able to help any agents who have questions, or need me to review a file right away instead of having to make them wait until I get back to the office.

Pros

I love that I am able to communicate with all of my agents and see what transactions are going on even if I am out showing property! My favorite feature is the app. It has saved so much time while I am on the go!

Cons

The only bad experience, or what I would suggest looking into, is how a couple has to use two different emails. I have ran into situations where the couple only has one email and it make's it a bit of a challenge. Other than that, I have been enjoying Dotloop.

Alternatives considered

[DigiSigner](https://www.capterra.com/p/151821/DigiSigner/)

Reason for choosing dotloop

Because the over all user friendly experience I had while testing the product and the over all user reviews was why I chose to use this product vs. the competitors.

Review Source

CA

CLAUDIA A.  
REAL ESTATE AGENT & ADM  
Real Estate  
Used the software for: Less than 6 months

### "DETAILS"

July 28, 2020

5.0

The organization of the properties.

Pros

i LIKE THIS SOFTWARE BECAUSE EVERY LOOP HAVE THE MOST IMPORTANT INFORMATION FROM THE LISTING AND WE CAN KEEP IT BERY ORGANIZED FROM ME AND THE BROEKERS, WE ALSO CAN KEEP TRACK OF THE COBROKE THAT CALLS AND THE CLIENTS THAT SAW THE PROPERTIES. I LOVE THAT WE CAN PUT THE DOCUMENTS OF THE PROPERTIES AND DIRECTLY FROM OUR PHONES AT THE APP.

Cons

THE DETAILS OF THE HOUSE (THE THREE POINTS) ARE NOT VERY ACCESIBLE AND in the phone app you have to click 3 times to access the details. it will be better to have ONLY the information filled at one of the 4 options such as task, the bell, people and documents. I was expecting that every change, new listing, every new information at the loop, the agents will get notified, but I have to go to whatsapp company chat to informed the changes, and then make the changes to dotloop.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing dotloop

we check other real estate options, but they were too expensive and the organizations was not as I need.

Review Source

AV

Anthony V.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Links Residential Review"

March 8, 2019

5.0

Overall the software is very user friendly once you build out the templates the way that you want. Our agents really like how easy it is to share documents for e-signatures.

Pros

Very easy to use and the customer success managers do a great job with the onboarding training.

Cons

You are unable to suspend a user, you can only remove them. As the admin I should have the ability to set the company default information for all users so that they do not have to manually do it themselves. Also merging loops is difficult because I always get an error message.

Review Source

Michele M.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Great for Realtors"

November 19, 2019

5.0

I used DotLoop for several years until I discovered that zipForms is half the price. I can still access old files through Dotloop for 7 years from the origination date. I would have stayed with using DotLoop if it weren’t for the price.

Pros

The fact that your state’s real estate forms are automatically loaded and updated when changed by your state real estate board.

Cons

The price of the software is twice as expensive of ZipForms and sometimes my clients have had some problems because it didn’t seem user friendly to them.

Review Source

TW

Tim W.  
Director of Operations  
Real Estate  
Used the software for: 2+ years

### "Best electronic signature platform out there!"

March 18, 2019

4.0

I set up an office of 130 agents. Set up staff. Set up managing brokers. Incorporated forms and suggested interface ideas that they took and ran with.

Pros

Dotloop is very intuitive to the real estate world. It understands that any change to a contract creates a new contract legally speaking so it simply creates a new "LIVE" version over the last one (and you can always view previous revisions). This is one among many features that I suggested to it back in the early days of 2015.

Cons

My office was a guinea pig with this product in its days of infancy. I set up the entire office and offered so many suggestions to the DotLoop team (that they implemented) I almost feel as though I should have been given some kind of "product development/tester" compensation. They have continued to make it even more than what it was but a lot of its foundational features (long before Zillow bought it) came from my recommendations.

Review Source

VR

Verified Reviewer  
Assembly Line Worker  
Machinery  
Used the software for: 6-12 months

### "E Signatures and tracking"

March 12, 2019

5.0

Pros

I love that I am easily able to have clients sign electronically and have documentation! I love that nothing ever really deletes and it is a safe way for clients and tracking files! Easy to use and share between people.

Cons

The least thing I like about dotloop is the mobile app functions are different than the laptop/website version. I feel that I have more control over the website on a laptop instead of the mobile app.

Review Source

VR

Verified Reviewer  
Agent Service Coordinator  
Real Estate  
Used the software for: 6-12 months

### "Easy to use! "

October 30, 2018

5.0

My overall experience with dotloop has been great and I will continue to use dotloop as needed.

Pros

I love that I am able to manage my 100 real estate agents through Dotloop and easily have signatures timestamped and messages through dotloop. Dotloop also is updating all the time to make it a better experience

Cons

The least thing I like about dotloop is not being able to "make a copy" to other admin profiles. This makes things more frustrating!!

Review Source

AP

Andrew P.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "ALWAYS AN ISSUE WITH DOTLOOP"

March 28, 2018

1.0

Cons

Customer service takes too long to answer, on holidays they close at 5pm - real estate is a 24/7 business. Do you think all issues will take place before 5pm? I have to use this software for KW oversight reasons, otherwise, I would stay as far away from it as I possibly could. Too many problems with clients not being able to "adopt and Sign" Always some issue or another-I hate this Product as do most agents who refuse to use it. It's browser specific which is yet another problem

Review Source

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