--- title: "SuiteCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SuiteCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/136373/SuiteCRM/" page_type: "product" language: "en" --- # SuiteCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SuiteCRM ## What is SuiteCRM? SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd (authors & maintainers). The application is enterprise ready and completely scalable to suit any business size or requirement. SuiteCRM is fully customisable and can be tailor-made to fit your current or future business processes. Most importantly, the application is open source and is completely free to use, with no limitations on users. ## What is SuiteCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 81% Neutral 13% Negative 6% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SuiteCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://suitecrm.com&name=SuiteCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SuiteCRM 4.2 (48) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (48) Ease Of Use 4.4 (4,385) Value For Money 4.8 (40) Value For Money 4.3 (3,514) Customer Service 3.5 (27) Customer Service 4.4 (3,524) ## SuiteCRM alternatives [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136373/SuiteCRM/alternatives/) ## FAQs about SuiteCRM Overview ### Which roles and teams benefit most from SuiteCRM? SuiteCRM is most used by executives, sales and account teams, marketing leaders, and technical CRM staff who need a flexible system for managing customer relationships. C-suite leaders use it for pipeline visibility and reporting, while sales, marketing, and support teams rely on it to track leads, automate follow-up, and customize workflows. Answer based on 47 reviews Overview ### What company size and specific industries is SuiteCRM built for? SuiteCRM is designed for businesses of any size that need customer relationship management support, especially organizations focused on planning and executing customer journey strategies. The vendor description does not specify particular industries, so it appears suited to a broad range of sectors seeking to manage customer experience. Features and Usability ### What are the key features of SuiteCRM? SuiteCRM includes core CRM features like contact management, lead management, opportunity management, and calendar management, plus differentiators such as workflow management, campaign management, email marketing, and API-based integrations. Reviewers also frequently mention customizable fields and module creation for adapting sales, support, and reporting processes. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does SuiteCRM integrate with? SuiteCRM integrates with Google Maps, Mailchimp, Microsoft Outlook, Salesforce Sales Cloud, WordPress, and Joomla. These connections cover email and calendar workflows, marketing, website and content management, mapping, and CRM data exchange for teams that need SuiteCRM to work alongside common business platforms. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does SuiteCRM offer? SuiteCRM provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide self-paced viewing for product basics and feature guidance. Getting Started and Support ### What customer support options does SuiteCRM offer, and how do users rate the experience? SuiteCRM offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: many rely on the active community and troubleshooting resources, while some report slower community responses and frustration when issues or bugs require more direct assistance. Answer based on 10 reviews Features and Usability ### How good is SuiteCRM's user interface? SuiteCRM offers a functional interface with useful customization options, but the overall experience feels mixed for many teams. Small businesses and technical admins like the module builder and responsive layouts, while others find the design dated, navigation awkward, and deeper interface changes difficult without developer help. Answer based on 18 reviews Features and Usability ### Is SuiteCRM easy to use? SuiteCRM works well for basic CRM tasks once set up, but ease of use depends on technical comfort. Small business teams often find core modules organized and workable, while other users describe setup, customization, invoicing, and navigation as cumbersome, especially when installation issues or developer support become necessary. Answer based on 12 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) SuiteCRM supports all three of the features reviewers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and drive more consistent sales activity. Contact Management 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Interaction Tracking 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Reporting/Analytics 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data SuiteCRM 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Full Text Search: Search for specific words or phrases within a document or database - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Product Catalog: Present a catalog of inventory that customers can view - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.8 (40) ### Starting price Free trial available Value for money 4.8 (40) 4.8 Based on 40 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (27) 3.5 Based on 27 reviews ## User reviews Overall rating 4.2 Based on 48 reviews Filter by rating 5(19) 4(20) 3(6) 2(3) 1(0) Mentioned topic Sorted by most recent RS RICARDO S. Sales Representative Computer Software ### "Effective Customer follow up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2025 It really gives you a big value considering a free software. Pros It is free and you can modify it to meet your specific needs. Cons Sometimes the documentation for troubleshooting is not sufficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Bryan H. Director E-Learning ### "Good option for basic CRM capabilities " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 23, 2024 Pros SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features. Cons It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing SuiteCRM Cost was the biggest factor and the features that were provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Maurizio A. CEO Biotechnology ### "Nice but buggy" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 15, 2023 It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software. Pros The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems. Cons There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head of UX Design and Marketing Financial Services ### "Not user friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 19, 2023 Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough. Pros I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available. Cons The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Bert W. general manager Information Technology and Services ### "Suite CRM for sales tracking" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 3, 2022 SuiteCRM is gewoon een degelijke CRM-tool, zonder meer. Lekker no-nonsens. Pros No-nonsens, geen franje. De standaardrapporten zijn zeer bruikbaar. Cons De traagheid is bij momenten een spelbreker, vooral rapporten genereren duurt lang Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alfredo J. Founder & Consultant Information Technology and Services ### "One of the best Open Source CRM Alternatives" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 20, 2021 Pros Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. Cons The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing SuiteCRM As a software developer I was attracted to all the customization that open source software allows, the community is helpful and the software is feature-complete as it is. I’ve also been able to customize it for specific industries such as Real Estate, which proves the value of this package, even with its challenges. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IR Infant R. Senior Software Engineer Information Technology and Services ### "Free open source CRM for all" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 26, 2021 \- Providing api for integrating with any other platform. So overall more functionalities available with zero cost. Good to go. Pros \- Yes. It is absolutely free of cost. You can use it for your company - Quick installation. User manual and installation document available - Manage CRM, Sales quotation, sales order, invoice - easy template design for invoice - Run email campaign Cons \- Developed in PHP and MySQL - Deployment in severe make easy but since it is open source software anyone can access the code. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mohit S. SuiteCRM & SugarCRM Extensions Provider Computer Software ### "Pros and Cons of SuiteCRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 11, 2021 With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs. Pros Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it! Cons Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric M. CEO Computer Software ### "Excellent CRM at $0 cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 December 11, 2020 Pros SuiteCRM has all of the features that most SalesForce users actually use, and a good deal more to boot. Unlike Salesforce, SuiteCRM is free if you install it yourself and run it on your own server. There's no limit to the number of users you can have. Where SuiteCRM shines brightest is in its ability to manage Targets, Leads, Contacts, Accounts, and Opportunities. Customization is easy. You can add your own custom fields to existing Modules - Leads and Contacts are examples of "Modules". You can even create completely new custom Modules. You can create, run, and track campaigns, including automated email campaigns with SuiteCRM. Although setting up your first campaign can be a bit of a challenge, it works quite well. Reporting is another strong suit. You can configure your dashboard to get a quick high-level overview of your sales history and projections, and see what parts of your business are the most profitable. Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more. Cons SuiteCRM includes a Quote, Contract and Invoice feature. Depending on your business, it might be all you need. For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James M. President Sports ### "Suite CRM a great upgrade from SugarCRM and a great CRM in general" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 7, 2020 So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community. Pros Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use. Cons I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136373/SuiteCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs SuiteCRM](https://www.capterra.com/compare/136373-152373/SuiteCRM-vs-HubSpot-CRM)[Salesforce Sales Cloud vs SuiteCRM](https://www.capterra.com/compare/61368-136373/Salesforce-vs-SuiteCRM) [Zoho CRM vs SuiteCRM](https://www.capterra.com/compare/136373-155928/SuiteCRM-vs-Zoho-CRM)[Odoo vs SuiteCRM](https://www.capterra.com/compare/135618-136373/Odoo-vs-SuiteCRM)