Who Uses This Software?

SuiteCRM is fully customisable enterprise ready & feature rich CRM solution. It's easy to use & has the customer at the center of its usability. It is dynamically designed to fit within any business.


Average Ratings

24 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Open source
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SuiteCRM
  • suitecrm.com
  • Founded 2006
  • United Kingdom

About SuiteCRM

SuiteCRM is the award winning Customer Relationship Management application. The application is enterprise ready and scalable to suite any business size or requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Various modules can be turned on or off, ensuring it is as simple or a complex to use in accordance with your needs. More importantly, its completely FREE to use, with no limitations on users and it is Open Source.


SuiteCRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

SuiteCRM Reviews Recently Reviewed!


Mixed Feelings

Apr 05, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: If you want a CRM to use internally... it's great! Something for your client to interact with and great customization options... run.

Pros: It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM

Cons: Out of the Box, it's great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it's not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn't built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn't fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option.

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

Jul 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Cons: The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Overall: And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Customizable, Extensible, Self-hosted CRM

Aug 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Cons: I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen.

SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

Capterra loader

SuiteCRM is the only way to go for full-blown CRM

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. open source

2. so no per user per month fees

3. customisable. Either using the Module Builder or via bespoke customisation

4. easy to integrate with other systems using tools like Zapier or by doing bespoke work

5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Cons: Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

Overall: Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems.

Slow and hard to multi task

Apr 04, 2018
2/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account.

Cons: This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it.

Overall: Able to put more in depth account information. Easy to use.

Don't break it!

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier.

Cons: It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific.

Overall: I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool.

Wonderful and Expandable CRM Solution

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product.

Pros: I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

Cons: It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

My former employer switched from SugarCRM to SuiteCRM. They are identical.

Feb 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system.

Cons: There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs.

Overall: There was a lot of customization available that had not been available in SugarCRM. The trick is having an IT team that can devote time and resources to tweaking it to make it work best for your company.

SuiteCRM is not very sweet

Apr 10, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: With a little tweaking from the developers this could be a great app - since it has all the elements present. But something must have fallen through in beta testing as I discovered several issues withing 15 minutes of testing. Testing was exploratory at first and I did not get to any scripted testing because of the issues.

Pros: There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard.

Cons: Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature. Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values. Data entry is cumbersome especially on the accounts screens. Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from. Setting up accounts and leads does not flow well between screens.

Best Open Source Customer Relationship Management

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: SuiteCRM Integration features is the best part.

Pros: I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros. Customer self-service Sales portal Flexible workflow Easy to use Easy to Integrate Finance management

Cons: I'm working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error.

A pleasant surprise!

Aug 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

Cons: The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

Recommendations to other buyers: SuiteCRM is one of the best I have tried (and I've tried a few) I cannot believe that you get all this for FREE. I would say that you might need some technical assistance if you are not technically minded in order to set-up your instance of SuiteCRM but is is worth the perseverance or finding some help online.

It's a great CRM but you need someone experienced to manage it

Aug 17, 2016
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

Cons: It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

Recommendations to other buyers: Every business is different. When it comes to CRMs I recommend selecting a CRM that allows a maximum level of customization and automation even if you don't see the need for it yet.

Open Source, Yet Enterprise Ready

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle.

Cons: While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though.

Overall: I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers.

Complete CRM Solution

Jan 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.

Good open source CRM suite

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

Cons: Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition

Oct 03, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

* SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider.

* SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license.

* Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters.

* Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service.

* Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules.

* Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization.

* Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone.

* New features are under development and updates are released on a regular basis.

* Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository.

* Millions of users, tens of thousands of organizations, and thousands of developers.

Cons:

* Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible.

SuiteCRM is easy to use, Saves you a tonne of money either as a Cloud install or on Your Server

Dec 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works.

Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it.

You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs.

I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm.

One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept.

They actually use it every day how I showed them, and I didn't even show them everything.

It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid.

Capterra loader

This is the Best CRM software which is completely open-source on initial basis for a SoHo & Sme's

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase.

This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc.

This is totally compatible with the business model of supply chain .

I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

Cons: I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.

Capterra loader

I would love if it worked out

Aug 01, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the open source version has tons of functionalities from contact managment, to project managment, including billing. It has a fresh new good looking interface.

Cons: I installed the open source edition with a lot of enthusiasm. Latter I saw that connection with Gmail was not good in free version, and most of the basic features where or to complex to use, or not completelly developed on the free package. So I had to move, and leave what I think is the best open source project for CRM,

Overall: Good idea, but in the free open source version without additional expenses, not working so good.

need a good dev team for implementing this

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it's free, not too much investment needed features are good enough for a small business give users a basic flow on how a CRM should be implemented in a company

Cons: our team only uses 5% of the CRM feature, because we don't have a development team to customize this product, suggest if you want to customize the product, find someone with PHP experience and make it customized to your business.

Works just like SugarCRM

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Was able to import data from old sugarcrm and load into suitecrm. Looks just like sugar and data was able to move over

Cons: If you have a version of sugar past what they require, you need to ask for paid support to move data from sugar to suite.

Sweet SuiteCRM

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm.

Cons: This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services.

Capterra loader

Top Open Source Software

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Open Source

Premium Features

Easy to use

Cons: Need your own server

You will need expert help to get it running

Overall: It's a great CRM with almost every feature of a premium paid CRM but fully open source.

I'll recommend to find a tech partner that can implement this for you.

Nice features at no cost. You just need to set it up correctly.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: It has many features and they are provided for free.

it can be hosted on your server or it can be served from your computer.

It is similar to leading CRMs.

Cons: You need to do alot of customizations to make it work for your business.

I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it.