Who Uses This Software?

SuiteCRM is fully customisable enterprise ready & feature rich CRM solution. It's easy to use & has the customer at the center of its usability. It is dynamically designed to fit within any business.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Pricing Details
    Open source
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SuiteCRM
  • suitecrm.com
  • Founded 2006
  • United Kingdom

About SuiteCRM

SuiteCRM is the award winning Customer Relationship Management application. The application is enterprise ready and scalable to suite any business size or requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Various modules can be turned on or off, ensuring it is as simple or a complex to use in accordance with your needs. More importantly, its completely FREE to use, with no limitations on users and it is Open Source.


22360

SuiteCRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

SuiteCRM Reviews Recently Reviewed!

Wonderful and Expandable CRM Solution

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product.

Pros: I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

Cons: It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

Good open source CRM suite

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

Cons: Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

fc iraklis 1908

Mar 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: CRM Admin, organize companies, erp systems crm systems consulting companies and sales industry more than 25 years

Complete CRM Solution

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.

SuiteCRM is easy to use, Saves you a tonne of money either as a Cloud install or on Your Server

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works.

Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it.

You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs.

I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm.

One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept.

They actually use it every day how I showed them, and I didn't even show them everything.
It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid.

A pleasant surprise!

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

Cons: The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

Recommendations to other buyers: SuiteCRM is one of the best I have tried (and I've tried a few) I cannot believe that you get all this for FREE. I would say that you might need some technical assistance if you are not technically minded in order to set-up your instance of SuiteCRM but is is worth the perseverance or finding some help online.

It's a great CRM but you need someone experienced to manage it

Aug 17, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

Cons: It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

Recommendations to other buyers: Every business is different. When it comes to CRMs I recommend selecting a CRM that allows a maximum level of customization and automation even if you don't see the need for it yet.

The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition

Oct 03, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
* SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider.
* SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license.
* Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters.
* Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service.
* Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules.
* Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization.
* Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone.
* New features are under development and updates are released on a regular basis.
* Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository.
* Millions of users, tens of thousands of organizations, and thousands of developers.

Cons:
* Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible.