# SuiteCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SuiteCRM the right CRM solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136373/SuiteCRM/reviews --- SuiteCRM 4.2 (48) [View alternatives](https://www.capterra.com/p/136373/SuiteCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SuiteCRM Ease of use 4.1 Customer Service 3.5 ## Pros and Cons in Reviews BH Bryan H DirectorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “SuiteCRM is low cost and provides some features that are helpful.“ May 23, 2024 MA Maurizio A CEOBiotechnology, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help.“ June 15, 2023 Eric M CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it.“ December 11, 2020 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlo B. CEO Marketing and Advertising Used the software for: 2+ years ### "Simple and Effective" September 4, 2019 5.0 We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database. Pros It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company. Cons Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SuiteCRM open source solution and no licences Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) SugarCRM started to offer licences based packages and reduce the Community Edition support Review Source Alfredo J. Founder & Consultant Information Technology and Services Used the software for: 2+ years ### "One of the best Open Source CRM Alternatives" August 20, 2021 4.0 Pros Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. Cons The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing SuiteCRM As a software developer I was attracted to all the customization that open source software allows, the community is helpful and the software is feature-complete as it is. I’ve also been able to customize it for specific industries such as Real Estate, which proves the value of this package, even with its challenges. Review Source VR Verified Reviewer Marketing Assistant Public Safety Used the software for: 2+ years ### "About What You'd Expect From A Free CRM" February 16, 2019 3.0 I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities. Pros It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM Cons Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System Review Source Tom V. President Information Technology and Services Used the software for: 2+ years ### "SuiteCRM flexible and dependable CRM" February 6, 2020 4.0 We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place. Pros SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to. Cons There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up. Reason for choosing SuiteCRM We were led to SuiteCRM by our IT provider, who preferred it largely because it has an OpenSource component that allows for greater flexibility and ownership by our team. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) At the time, there really were not enough features. It was fine for keeping track of customer contacts, but did not really encompass the entire Customer Journey, from Lead to Promoter. Review Source BH Bryan H. Director E-Learning Used the software for: 2+ years ### "Good option for basic CRM capabilities " May 23, 2024 5.0 Pros SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features. Cons It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SuiteCRM Cost was the biggest factor and the features that were provided. Review Source Vernessa T. Freelance Writer Information Technology and Services Used the software for: 2+ years ### "Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions" December 13, 2019 4.0 Contact management, email marketing, calendaring, and integrated phone call followup. Pros Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up. Cons SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing SuiteCRM Open source. Can install on own server. Has SaaS option in addition to self-serve. Free community edition. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Very similar to vTiger but open source version is updated more frequently. Review Source MD Masoom✔ R. Sr Executive Sales and Research Information Technology and Services Used the software for: 2+ years ### "Great open-source CRM till date..." June 14, 2019 4.0 My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure. Pros I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM. Cons There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing SuiteCRM We choose SuiteCRM over Zoho CRM because of its cost, yes Zoho CRM is very expensive and I am getting all the amazing CRM features in SuitCRM with less cost. Review Source Eric M. CEO Computer Software Used the software for: 2+ years ### "Excellent CRM at $0 cost" December 11, 2020 5.0 Pros SuiteCRM has all of the features that most SalesForce users actually use, and a good deal more to boot. Unlike Salesforce, SuiteCRM is free if you install it yourself and run it on your own server. There's no limit to the number of users you can have. Where SuiteCRM shines brightest is in its ability to manage Targets, Leads, Contacts, Accounts, and Opportunities. Customization is easy. You can add your own custom fields to existing Modules - Leads and Contacts are examples of "Modules". You can even create completely new custom Modules. You can create, run, and track campaigns, including automated email campaigns with SuiteCRM. Although setting up your first campaign can be a bit of a challenge, it works quite well. Reporting is another strong suit. You can configure your dashboard to get a quick high-level overview of your sales history and projections, and see what parts of your business are the most profitable. Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more. Cons SuiteCRM includes a Quote, Contract and Invoice feature. Depending on your business, it might be all you need. For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Review Source David G. Director of Stuff & Things aka Sales & Marketing Director Internet Used the software for: 2+ years ### "SuiteCRM is the only way to go for full-blown CRM" September 6, 2018 5.0 Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems. Pros 1\. open source 2. so no per user per month fees 3. customisable. Either using the Module Builder or via bespoke customisation 4. easy to integrate with other systems using tools like Zapier or by doing bespoke work 5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make Cons Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business. Review Source harshal G. CPO Information Technology and Services Used the software for: 2+ years ### "Automate Operations Using Suite CRM For Free." June 18, 2019 3.0 Great. Pros 1\. Customizable modules for all departments. 2. Free to use. 3. Live community for help. 4. CRM experts are available in India for any custom coding at $15/hour which is awesome. Cons 1\. Bad UI 2. Logical expressions cant be applied. Review Source MLR Mike Lester R. Systems & Methods Head Real Estate Used the software for: 2+ years ### "SuiteCRM is also SWEET as SUGAR" January 9, 2019 5.0 The overall experience with SuiteCRM is that it addresses the challenges addressed by a full featured CRM, that is the maintenance of the customers database, engagement with customers, and everything in between that translates to the visibility and reproducibility of the entire CRM process stream. Pros What I liked about this software is that it is FREE and is already a FULL FEATURED CRM. I haven't found another Open source CRM software that can beat its functionalities, specially that you can build applications easily through its built-in process and forms engine. Sugar is the commercially supported version which is more stable but with the SAME features. Cons What I liked least about Open source software is the support which would be little to none at all. There is not much expertise with the software in our region, thus I most often go to commercial vendors for our company. Review Source IR Infant R. Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Free open source CRM for all" January 26, 2021 5.0 \- Providing api for integrating with any other platform. So overall more functionalities available with zero cost. Good to go. Pros \- Yes. It is absolutely free of cost. You can use it for your company - Quick installation. User manual and installation document available - Manage CRM, Sales quotation, sales order, invoice - easy template design for invoice - Run email campaign Cons \- Developed in PHP and MySQL - Deployment in severe make easy but since it is open source software anyone can access the code. Review Source JA Jayson A. Principal Consultant Management Consulting Used the software for: Less than 6 months ### "SuiteCRM is not very sweet" April 10, 2018 3.0 With a little tweaking from the developers this could be a great app - since it has all the elements present. But something must have fallen through in beta testing as I discovered several issues withing 15 minutes of testing. Testing was exploratory at first and I did not get to any scripted testing because of the issues. Pros There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard. Cons Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature. Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values. Data entry is cumbersome especially on the accounts screens. Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from. Setting up accounts and leads does not flow well between screens. Review Source IL Ishan L. Management Trainee Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good open source CRM suite" May 18, 2017 4.0 Pros SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great. Cons Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference. Review Source TF Till F. President Computer Software Used the software for: 2+ years ### "It's a great CRM but you need someone experienced to manage it" August 17, 2016 4.5 Pros It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward. Cons It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service. Review Source TG Tuval G. Developer Computer Software Used the software for: Less than 6 months ### "Very old system" January 17, 2019 3.0 Find another alternative. Pros Has a lot of features and modules, possibility to extend modules from the admin panel, very easy to install. Cons Bad UI/UX, cannot be customized without touching the core codes, bad code structure, just use it as is, adds on are very expensive. Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: Less than 6 months ### "Effective Customer follow up" March 2, 2025 5.0 It really gives you a big value considering a free software. Pros It is free and you can modify it to meet your specific needs. Cons Sometimes the documentation for troubleshooting is not sufficient. Review Source MA Maurizio A. CEO Biotechnology Used the software for: 1-2 years ### "Nice but buggy" June 15, 2023 2.0 It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software. Pros The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems. Cons There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help. Review Source VR Verified Reviewer Head of UX Design and Marketing Financial Services Used the software for: 1-2 years ### "Not user friendly" February 19, 2023 3.0 Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough. Pros I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available. Cons The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM. Review Source VR Verified Reviewer Founder/Licensed Real Estate Broker Real Estate Used the software for: 2+ years ### "I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years." July 6, 2018 5.0 And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on. Pros Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system. Cons The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years. Review Source MS Mohit S. SuiteCRM & SugarCRM Extensions Provider Computer Software Used the software for: 2+ years ### "Pros and Cons of SuiteCRM" January 11, 2021 5.0 With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs. Pros Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it! Cons Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure. Review Source VR Verified Reviewer Application Support Engineer Construction Used the software for: 2+ years ### "Don't break it!" November 13, 2018 4.0 I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool. Pros This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier. Cons It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific. Review Source BW Bert W. general manager Information Technology and Services Used the software for: 2+ years ### "Suite CRM for sales tracking" October 3, 2022 2.0 SuiteCRM is gewoon een degelijke CRM-tool, zonder meer. Lekker no-nonsens. Pros No-nonsens, geen franje. De standaardrapporten zijn zeer bruikbaar. Cons De traagheid is bij momenten een spelbreker, vooral rapporten genereren duurt lang Review Source MJ Mykea J. COO Computer Software Used the software for: 6-12 months ### "Mixed Feelings" April 5, 2018 3.0 If you want a CRM to use internally... it’s great! Something for your client to interact with and great customization options... run. Pros It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM Cons Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option. Review Source BB Bill B. Owner Information Services Used the software for: 1-2 years ### "Customizable, Extensible, Self-hosted CRM" August 16, 2018 5.0 Pros When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes. Cons I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen. SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.