# Page 2 | SuiteCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SuiteCRM the right CRM solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136373/SuiteCRM/reviews --- SuiteCRM 4.2 (48) [View alternatives](https://www.capterra.com/p/136373/SuiteCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SuiteCRM ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Software engineer Telecommunications Used the software for: 2+ years ### "The best open source CRM for SMB" February 12, 2019 5.0 CRM systems for Telco and Travel industries Pros It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis Cons Lack of support and documentation for a free version. API needs to be renewed with a modern one. There is no official app for a mobile phones. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Review of SuiteCRM" June 26, 2019 4.0 Using SuiteCRM has helped on tracking activities in places of work which I have customised for and even in its usage in the company Pros It's ease of usage and its customisability Cons There are some restrictions to it's customisability which limits design options Review Source VR Verified Reviewer CRM Developer Information Technology and Services Used the software for: 2+ years ### "Open Source, Yet Enterprise Ready" October 31, 2018 5.0 I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers. Pros Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle. Cons While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though. Review Source NE Nathan E. Director of Marketing Farming Used the software for: 6-12 months ### "Wonderful and Expandable CRM Solution" November 14, 2017 4.0 If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product. Pros I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft! Cons It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you. Review Source James M. President Sports Used the software for: Less than 6 months ### "Suite CRM a great upgrade from SugarCRM and a great CRM in general" December 7, 2020 4.0 So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community. Pros Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use. Cons I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on. Review Source VR Verified Reviewer human resource manager Hospitality Used the software for: 2+ years ### "Amazing Suite" May 8, 2019 5.0 We have been using this program for several years now - and it has been a valuable tool. We just recently upgraded the program to one of the newest releases, allowing us to do more - with less steps. The ability to create a workflow is invaluable. We run the program on a Mac server, and have not had one bit of problems with it. If you are looking for a smooth running CRM suite, check this app out. Pros The ability to use SuiteCRM and customize it to your needs is FANTASTIC. We needed a catering management tool, everything on the market was out of our price range, or did not provide what we wanted. With a few modifications and adding of fields, SuiteCRM was ready to go. It even have the ability to print PDF's and email them as well. Cons The lack of mail merging or publishing to a word document is about the only thing that is lacking in this system. There is an add on - but it is a little pricey. Review Source Yasir Afaque S. M.D. Used the software for: Less than 6 months ### "This is the Best CRM software which is completely open-source on initial basis for a SoHo & Sme's" May 25, 2018 5.0 Pros This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase. This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc. This is totally compatible with the business model of supply chain . I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model. Cons I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently. Review Source KW Kyle W. Office Admin Computer Software Used the software for: 2+ years ### "Slow and hard to multi task" April 4, 2018 2.0 Able to put more in depth account information. Easy to use. Pros Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account. Cons This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it. Review Source Raul F. Marketing Manager Used the software for: 6-12 months ### "I would love if it worked out" August 1, 2018 4.0 Good idea, but in the free open source version without additional expenses, not working so good. Pros I like that the open source version has tons of functionalities from contact managment, to project managment, including billing. It has a fresh new good looking interface. Cons I installed the open source edition with a lot of enthusiasm. Latter I saw that connection with Gmail was not good in free version, and most of the basic features where or to complex to use, or not completelly developed on the free package. So I had to move, and leave what I think is the best open source project for CRM, Review Source SP Sarah P. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "My former employer switched from SugarCRM to SuiteCRM. They are identical." February 14, 2018 4.0 There was a lot of customization available that had not been available in SugarCRM. The trick is having an IT team that can devote time and resources to tweaking it to make it work best for your company. Pros Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system. Cons There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs. Review Source HS Harold S. Project Manager Marketing and Advertising Used the software for: 2+ years ### "THE opensource CRM" July 17, 2020 4.0 So far so good, I strongly recommend SuiteCRM for small to medium-size companies Pros SuiteCRM is THE opensource CRM to choose from different options out there. I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience Cons Sometimes you may feel that you need additional features and even though you'll find some add-ons from vendors you will need to pay for them or they are not what you need and/or you will need to find a developer to help you Review Source DS Dinesh S. Co-Founder Information Technology and Services Used the software for: 2+ years ### "A complete sales and marketing management system, easy to use" July 18, 2019 5.0 Suite CRM is the best self-hosted, open source and customizable CRM. In fact, this is one open source CRM that can face head on with any other enterprise or cloud based CRMs. Right from importing from traditional database or importing from excel, Suite CRM also allows to add custom fields. Pros \-Allows you to create your own modules based on your needs -Comes with freely available modules -You can either customize using a modular builder or go for bespoke customization -The best part is it does not ask for any expensive software add-ons unlike others -Out of the box, functionalities makes troubleshooting a lot easier Cons \- Too much of customization and hence make sure to take notes accordingly as every customized module interacts differently with the backend. - All you need is a little tweak by the developers and you are good to go for using SuiteCRM as per your needs. A must use for start-ups who are looking for substantial growth in business. Review Source VR Verified Reviewer Senior Technical Support Financial Services Used the software for: 1-2 years ### "Works just like SugarCRM" March 13, 2018 5.0 Pros Was able to import data from old sugarcrm and load into suitecrm. Looks just like sugar and data was able to move over Cons If you have a version of sugar past what they require, you need to ask for paid support to move data from sugar to suite. Review Source SK Simran K. CRM Development Executive Computer Software Used the software for: 6-12 months ### "Best Open Source Customer Relationship Management " August 1, 2018 4.0 SuiteCRM Integration features is the best part. Pros I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros. Customer self-service Sales portal Flexible workflow Easy to use Easy to Integrate Finance management Cons I’m working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error. Review Source DN DJ N. Managing Director Information Technology and Services Used the software for: 2+ years ### "Complete CRM Solution" January 2, 2017 5.0 I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended. Review Source Elias M. CIO Retail Used the software for: Less than 6 months ### "Top Open Source Software" October 16, 2018 4.0 It's a great CRM with almost every feature of a premium paid CRM but fully open source. I'll recommend to find a tech partner that can implement this for you. Pros Open Source Premium Features Easy to use Cons Need your own server You will need expert help to get it running Review Source CC Chris C. CTO Used the software for: ### "The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition" October 3, 2015 4.0 Pros: \* SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider. \* SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license. \* Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters. \* Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service. \* Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules. \* Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization. \* Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone. \* New features are under development and updates are released on a regular basis. \* Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository. \* Millions of users, tens of thousands of organizations, and thousands of developers. Cons: \* Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible. Review Source VR Verified Reviewer Solution Designer/Business Analyst Internet Used the software for: 1-2 years ### "need a good dev team for implementing this" June 6, 2018 4.0 Pros it's free, not too much investment needed features are good enough for a small business give users a basic flow on how a CRM should be implemented in a company Cons our team only uses 5% of the CRM feature, because we don't have a development team to customize this product, suggest if you want to customize the product, find someone with PHP experience and make it customized to your business. Review Source SP Simeon P. Used the software for: ### "SuiteCRM is easy to use, Saves you a tonne of money either as a Cloud install or on Your Server" December 5, 2016 4.0 I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works. Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it. You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs. I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm. One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept. They actually use it every day how I showed them, and I didn't even show them everything. It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid. Review Source LC Leslie C. CEO Management Consulting Used the software for: 6-12 months ### "A pleasant surprise!" August 18, 2016 4.5 Pros The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing. Cons The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks. Review Source Konstantinos L. CEO Used the software for: 6-12 months ### "Nice features at no cost. You just need to set it up correctly." July 12, 2018 4.0 Pros It has many features and they are provided for free. it can be hosted on your server or it can be served from your computer. It is similar to leading CRMs. Cons You need to do alot of customizations to make it work for your business. I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it. Review Source DK DS K. Management Executive Wholesale Used the software for: I used a free trial ### "Best available for free" March 31, 2019 5.0 Pros Its one of the best Customer Realtionship Management software available in the market for free. Added features in the support version. Start-up can go for free and upgrade to the paid version. Cons Since I used the free version, I did not experience any flaw in this software. Review Source LGD Leilani Grace D. Sales Agent Used the software for: Less than 6 months ### "Sweet SuiteCRM" July 11, 2018 5.0 Pros Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm. Cons This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.