Florists Transworld Delivery

FTD Mercury


2 / 5
7 reviews


Average Ratings

7 Reviews

  • 2 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Florists Transworld Delivery
  • www.ftdi.com
  • Founded 1910
  • United States

About FTD Mercury

Thousands of florists across North America rely on Mercury Technology to help their businesses run more efficiently. FTD Mercury Point of Sale provides the combination of power and ease-of-use that floral businesses need to prosper in an extremely competitive and ever-changing landscape with delivery routing, order management and marketing campaign tools. Discover how you can use Mercury POS to streamline and grow your business, drive sales and increase customer satisfaction.


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FTD Mercury Features

  • Automated Card Printing
  • Customer Account Profiles
  • Delivery Tracking
  • Order Management
  • Production Tracking
  • Stem Counting

FTD Mercury Reviews Recently Reviewed!


On Line Flower Deliver Budding Possibilities

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about ordering flowers on line through FTD is the convenience. I can almost always find the right flowers for any special occasion with just a click. FTD offers several upgrades from basic to premium which gives you a visual if you are considering to spend more or less. The plant food that accompanies every arrangement is a plus.

Cons: What I like least about FTD is the difficulty in determining the accurate height and width of the flower arrangements. The pictures do not always give an accurate height and width measurement. You can spend $100 and still receive an arrangement less than 8" in height which is very disappointing. Also. the boxes are not easy to open. The way the flowers are packaged can cause a loss of buds when unpacking. Extra greenery would help soften the loss even if the greenery is offered for a small fee. If you receive a flower box and you are away from home, where are you going to get scissors or pliers to open the box?

The floral pictures are stunningly beautiful but what you see is not always what you get.

Overall: Flowers are still paramount when it comes to nonverbal communication. With FTD software, your choices are endless for every mood, situation or occasion. What makes FTD work is the service options offered meets the emotional and social needs of its customers. The arrangements may not always meet the exact expectation but it is the next best thing to being there.

Overpriced and Limiting

Oct 31, 2017
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Able to integrate with FTD orders if you are a member. IT support is good and has always fixed issues.

Cons: You have to sign a huge contract to get this software and you are then locked into the software and you may find it very difficult to get out of it if you change your mind. The fees are not just with the POS itself they charge for stuff they should not be charging you for like they charge extra dollars for antivirus or backup services, IT support, etc. The statement is so hard to understand you will be confused to know what services you are paying for and they are not optional. The UI is very confusing and it takes a number of hours to train a new hire to understand it. There are many rules to it and too many section to get something done. Don't bother trying to train someone who is not very proficient with computers.

Would not recommend

Apr 19, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: There is not much about this software that I like. The only thing I think I really like about it is that you can recieve multiple online orders that you might not have gotten otherwise.

Cons: The customer service is terrible with the "middle men" of the orders knowing nothing about flowers, prices, delivery times, and they often try to cheet you with the price and what they are asking for. My florist would always require the "middle men" to send a written attatchment over the DOVE POS or otherwise, like a wire-in, so that they could not claim we sent something they did not want. Also, the processing of the orders had way too many steps and wasted a lot of time.

BEWARE!! TOO EXPENSIVE

Aug 18, 2018
1/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The system is easy to use and integrates with other wire systems. They offer credit card processing, delivery tracking, as well as other florist tools so that everything is integrated, of course all are at an additional initial cost and monthly cost.

Cons: You can't use POS or website without a membership with their wire service which is ridiculously expensive. They charge you a membership fee (per month) plus 7% of the order plus 20% goes to the sending florist plus a ton of additional fees that are not optional. You have to buy their vases and be coded for it or you don't get orders. You receive maybe 5 orders a day.You pay late fees for any orders delivered after 530 but keep in mind same day orders come until 3pm. Plus, if there is a problem with the order, FTD can cancel the order without trying to resolve it. And on top of all that they continuously sell you additional options like more zipcodes and before you know it you are paying thousands a month and your average per order doesn't cover the delivery fee or the flowers and vase and now you are working hard and making negative profit. Oh, and lets not forget. If you cancel, you have to wait 4 months, they stop sending you orders and you get a bill in the thousands when you are done.

Overall: Don't sign up with a wire order service! its just not worth the headache.

Worst pos. Too many rules. Too much fee

Feb 24, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Too expensive. Too much fee charge. They try to make their benefit. They don't care about you after the system was installed. Stuck in 5 yrs contract. Can it get out.

Overall: Nothing. Stuck in the contract

Should be away from this kida cheating ... trying to push and push and push you to purchase it by promise giving you more orders. They keep bother calling us and convince us to get it

horrible system

Mar 10, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: customer service sucks, the system has to be reprogram atleast 2 times a week, over all this system is the worst ever too expensive for such all computers that you can purchase at the store for less than 300.00 the system cost me 7k and change I don't get enough orders from ftd as it is, so now all I do is pay for this system every month and it cost me over 400 dollars a month with all the fees they charge

I try to resolve problems with my area representative and his supervisor and no answer from them for over 2-3 weeks when I call and call and call and they are sick of me calling

Beware of HIGH monthly fees!!!

Jun 05, 2015
2/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: FTD's POS system is a good system for florist, however the fees they have are WAY to high each month. I have had their system for a number of years and I am now researching other Florist POS systems.