# Skilljar Customer Education Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Skilljar Customer Education the right Learning Management System solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136412/Skilljar/reviews --- Skilljar Customer Education 4.6 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Skilljar Customer Education Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews JC Joe C Product Marketing ManagerMarket Research, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy the ability to customize user's learning experience, & organize content in an intuitive & user-friendly way.“ May 1, 2023 Jonathan S Manager of Training, Knowledge and EnablementReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.“ July 17, 2023 LS Lauren S Sr. CS Enablement SpecialistComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, Skilljar has made it easy for us to take our training content (for internal and external students) and displays it in a way that scales our onboarding.“ December 20, 2022 KO Kelly O Customer Training & Enablement InstructorComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “Also, the admin console can be confusing to navigate to find specific settings on one page versus another.“ February 23, 2023 BM Blair M Senior Manager of Customer EducationE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “Strong uptime, and openness for the engineering team to provide small updates/customizations!“ August 24, 2022 KO Kelly O Customer Training & Enablement InstructorComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “The customization options via code snippets can sometimes be difficult to organize.“ February 23, 2023 Laura H instructional Design ManagerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Analytics are a bit basic, especially if you don't have integrations with other tools.“ April 25, 2023 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Vice President of Customer Success Telecommunications Used the software for: I used a free trial ### "Great LMS system" January 22, 2019 5.0 Pros Very easy to use and set up - and you get great ability to measure what your customers are doing. Cons Integrations take a little work but is to be expected. Review Source OA Othuke A. Digital Marketer Security and Investigations Used the software for: 1-2 years ### "Candid Customer Support Appoach " April 25, 2024 5.0 Pros Skilljar Customer provides an impressive way of customer communication and proper responses are always shared. Cons Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic. Review Source RG Rosa G. Senior Operations Manager Computer Software Used the software for: 1-2 years ### "Adequate LMS" February 18, 2020 4.0 Pros The ability to have unlimited students and different domains to house internal and externally facing content separately Cons The UI - everything takes a lot of clicks Review Source DW Daniel W. Manager of Technical Training Computer & Network Security Used the software for: 2+ years ### "Perfect for employee and customer training." August 24, 2022 5.0 Pros By using different domains, I can manage courses for my employees and customers. Cons The look and feel is highly customizable but you must understand CSS to accomplish this task. Review Source Response from Gainsight August 25, 2022 Hi Daniel, Thank you for your review! I've passed along your comments to both our CS and Product teams. We appreciate you! Best, Jeremy DL David L. Customer Education Program Manager Internet Used the software for: 2+ years ### "Great LMS" December 20, 2022 4.0 Pros Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training. Cons Some of the UI elements can be difficult to navigate at times. Dashboard analytics could be more robust. Needs more customization for university appearance. Review Source CL Cindy L. LMS admin Computer Software Used the software for: 6-12 months ### "Skilljar LMS" September 6, 2022 5.0 Better UI saves times for students and admins. Pros Simple, clean interface. Can complete steps without a lot of clicks. Smooth implementation and integrations. Cons Can't duplicate across domains, so somethings have to be done multiple times. (catalog pages, learning paths, etc.) Alternatives considered [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/)[Docebo](https://www.capterra.com/p/127213/Docebo/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Skilljar Customer Education UI, people, price. Fit our needs Review Source Response from Gainsight September 9, 2022 Hi Cindy, We appreciate you taking the time to share your perspective. Your feedback has been shared with our CS and Product Leaders. Thanks for choosing Skilljar! SM Sarath M. Training Ops Manager Information Technology and Services Used the software for: 2+ years ### "Awesome LMS for customer educaiton" August 26, 2022 4.0 A great experience! Serves the purpose and helps us in customer education and tracking training data. Pros Love the analytics and UI is very user friendly. Cons No option to customize reports while exporting them is a little drawback. Review Source Response from Gainsight September 9, 2022 Hi Sarath, Thank you for taking the time to submit another review! As always, your feedback has been shared with our CS and Product leaders. Thanks for being an amazing partner and advocate of Skilljar. TB Thomas B. Customer Support Computer Software Used the software for: 6-12 months ### "Skilljar is a solid product in the space! Very solid." November 16, 2022 5.0 Pros Support, and customizability. Certification is also good. Cons Testing question types. Certification is good, but question types could be better. Review Source LS Lauren S. Sr. CS Enablement Specialist Computer Software Used the software for: 1-2 years ### "Helping to scale our training" December 20, 2022 4.0 Overall, Skilljar has made it easy for us to take our training content (for internal and external students) and displays it in a way that scales our onboarding. Customers are able to self-pace through certifications and training without taking time away from our support teams. And internally, new employees are able to guide themselves through the learning journey. Skilljar has definitely improved our learner's experience. Pros It was easy to design our content the way we want to. You can customize the design and flow of content to fit your needs. Cons The Salesforce integration lacks fully what we need and an integration with Gainsight directly would be a huge improvement. Review Source MR Maggie R. Product Marketing Manager Computer Software Used the software for: 2+ years ### "Excellent software for internal and external training!" August 24, 2022 5.0 Our experience with Skilljar has been wonderful. Our implementation was great, and our ongoing support is wonderful. We get quarterly updates for our software, and our account manager meets with us monthly. Highly recommend! Pros I love the course creation software in Skilljar. It's easy to create an interactive course with text, videos, links, etc. There are many features we haven't even tapped into yet! We also have great metrics from the software. Cons More robust quiz questions would make the software even better! Review Source Response from Gainsight August 25, 2022 Hi Maggie, Thank you for your review! I've passed along your comments to both our CS and Product teams. We appreciate you! Best, Jeremy KK Kirk K. Used the software for: ### "Skilljar has transformed our business" September 18, 2014 5.0 I own a marketing and brand management training and recruiting company, and we needed a technology platform to host our curriculum, administer quizzes, receive payments, etc. Skilljar has been the perfect solution for us, as it met every single one of our needs as a young, growing company. And the customer service has been a dream come true - always responsive and helpful for essentially any problem we give them. Review Source MH Marissa H. educator Used the software for: Less than 6 months ### "Great tool " January 19, 2018 4.0 Pros Great customer service, and the UI/UX of the product really guides users towards good learning architecture. Cons More bulk actions would be really helpful, and the initial training actually ended up making the software seem more complex than it is. Review Source VR Verified Reviewer Manager of Training, Knowledge and Enablement Real Estate Used the software for: 2+ years ### "Features meet expectations with quirks but Disappointed in Support" July 17, 2023 2.0 It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing. Pros Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS Cons The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration. Review Source Response from Gainsight July 19, 2023 Thank you so much for your feedback. I am so sorry to hear that you aren't happy with our support. We do our best to meet and exceed the expectations of our customers and we apologize if we fell short for you. Could you please reach out to me ASAP? I would like to ensure that we address the challenges you are having and get you the support you need. I will make sure that you have a speedy response. We care about our customers and want to make sure you are taken care of! Once again, our apologies for not getting you the support you needed. We will ensure we do better by you in the future. Thanks for being the best part of Skilljar. VR Verified Reviewer instructional Design Manager Computer Software Used the software for: 6-12 months ### "Skilljar LMS review" April 25, 2023 5.0 It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs. Pros It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training. Cons No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization. Alternatives considered [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Skilljar Customer Education It had the best user experience and good price, plus covered all our needs. Switched from [LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) The previous LMS was too limited and had poor user experience Review Source KL Kelly L. Data Analyst Computer Software Used the software for: 1-2 years ### "Intuitive and Flexible eLearning Platform" March 2, 2023 5.0 The Skilljar team is extremely helpful. We've had some terrific CSMs who make out-of-the-box suggestions and check in regularly. The platform itself makes sense and allows us to make changes on the fly. We rarely find ourselves confused or frustrated by limitations. The platform provides numerous benefits to our organization and our customers. Pros I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance. Cons There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point. Review Source BM Blair M. Senior Manager of Customer Education E-Learning Used the software for: 2+ years ### "Solid backbone for our CustomerEd content" August 24, 2022 4.0 In general, this platform has helped us provide free, high-quality training at scale. The platform is strong and we have strong NPS from our users who engage with it. Customer support is lacking and could be improved. Pros Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations! Cons Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM. Review Source Response from Gainsight August 25, 2022 Hi Blair, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS Support and CSM leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy FT Fernando T. LMS Administrator Information Technology and Services Used the software for: 1-2 years ### "Skilljar Review" July 20, 2023 5.0 It's been a really good experience overall. Pros it's customer service and onboarding process. Cons Probably the lesson management, I would have liked. Alternatives considered [Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing Skilljar Customer Education It met our needs. Review Source Mary K. Systems Manager, Customer Operations Computer Software Used the software for: 2+ years ### "More than an LMS: Skilljar builds a partnership with their customers" November 15, 2022 5.0 Pros By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization. Cons Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team). Review Source Elizabeth S. Professional Development Specialist Education Management Used the software for: 1-2 years ### "There's gotta be a better way" October 29, 2019 3.0 I would like Skilljar to be easier to use on the administrative end. Really, it isn't that complicated to design sessions and websites, but Skilljar makes it a constant hassle. Between coding changing constantly or their entire system updating, I feel like I'm always having to check on the sites I built, even if I personally have no updates to make. Pros Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website. Cons The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date. Switched from [Teachable](https://www.capterra.com/p/147019/Teachable/) We made the switch because Teachable didn't offer a feature that we needed. Literally a month after switching, though, Teachable updated to include that feature. I would go back to Teachable in a heartbeat if I were the deciding agent. Review Source Luca A. Sr Curriculum Developer Information Technology and Services Used the software for: 6-12 months ### "A robust tool, that needs better support" August 24, 2022 5.0 It was able to support the growth of our business, despite the several workarounds Pros Easy to use, reliable, robust starting platform Cons Lack of documentation Support is slow Customisations take a long time Review Source Response from Gainsight August 25, 2022 Hi Luca, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy Pat D. Senior Director, Customer Success Enablement Computer Software Used the software for: 1-2 years ### "Skilljar is a great partner - responsive to our business requirements and very agile. Very happy." October 5, 2017 4.0 Higher customer satisfaction, growing training revenue stream, and increased training consumption. Pros Skilljar provides our customers with modern, mobile friendly user experience. It also aligns well with our go-to-market model (we sell an all-you-can-eat subscription to our self-paced micro-learning). Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo). Their Rest API allows us to quickly build integrations into other systems (such as GainSight for CSM visibility into training consumption). Cons We had some challenges with the Saleforce integration because we are not a SaaS solution so connecting "student" objects to "contacts" to "accounts" was not easy/smooth. Review Source VR Verified Reviewer VP Partnerships Retail Used the software for: Less than 6 months ### "Awesome Learning Management Tool" September 10, 2019 5.0 Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with. Pros The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself. Cons Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual. Switched from [Allbound](https://www.capterra.com/p/141976/Allbound/) We loved Allbound, but our training department needed some more functionality around training videos and organization in learning. We had to switch to an actual Learning Management System and felt SkillJar was the best. Review Source KO Kelly O. Customer Training & Enablement Instructor Computer Software Used the software for: 6-12 months ### "Top notch LMS for varied customer trainings" February 23, 2023 5.0 Pros Skilljar provides us all of the options we need to build and customize an immersive learner experience. We are able to use a variety of lesson types, such as video, SCORM, quizzes, and text to keep learners engaged. It also offers many options to tailor our catalog page to fit our branding and theme. Cons The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another. Review Source JA Jason A. Director, Education Computer Software Used the software for: Less than 6 months ### "Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!" September 28, 2017 5.0 I can grow my business through continued exposure, subscription or a la carte course sales, and can therefore grow my education/training team by showing a return on the investment in the form of renewable revenue. Pros I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The most important thing is that there is an integration that sends data FROM Skilljar TO my CRM database, when for most other LMSs, it is the other way around. Because of this, I can use my education and the training site as a prospecting tool. I can even create promo codes for serious prospective customers if they want to see what some of our paid content looks like. I can then market to these learners, understand when a customer has dropped off in their engagement, or get notified when a new line-of-business is interested, to maybe be able to increase their renewal! Cons There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive. Review Source PD Priyanka D. Lead Instructional Designer Education Management Used the software for: 2+ years ### "A Perfect LMS for Customer and Partner Training" December 21, 2022 5.0 Pros Per-User Analytics and Learning experience.An option to download uploaded files from Skilljar. Cons Advanced options such as templates (to directly import questions) can be introduced in areas of quiz question types. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.