Who Uses This Software?

Companies that incorporate the use of street teams, sales teams, internet and direct marketers, and other types of affiliates to grow their businesses


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Refersion
  • www.refersion.com
  • Founded 2014
  • United States

About Refersion

Refersion is dedicated to creating the best tool for managing your referral sales. Our app is incredibly accessible and seamlessly connects with your online shop. Refersion will track referral sales, let your customers refer their friends, simplify payments, and build detailed reports so you can see exactly how your referral program is growing. Get started with a 14-day free trial.


Refersion Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Refersion Reviews Recently Reviewed!

Customer Service is so helpful

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Even when the program or service falls short they follow-up and work through possible solutions. The customer service that backs up the App is very helpful.

Cons: Payout methods. Currently only Paypal is supported. Also would like more flexible reporting available within the software. Maybe a report that has affiliate details and conversion/payment details all in one. That way you can sort out what information you need yourself instead of creating custom reports. Customization of the leader dashboard that has our company¿s logo etc. would be a nice enhancement. That way our affiliates know they are in the right place!

It has been wonderful working with Refersion. Our sales have increased significantly!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software, reports, and integration are incredibly easy of use. Great for beginners like myself who have never worked with this kind of program. Thankfully the software is easy to use to you can usually figure out any issues on your own.

Cons: The SOMETIMES delayed response from customer service can be frustrating.

It's easy to use, easy to learn, easy to navigate.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Reports. I can easily review the performance of each affiliate which is vital in my job and know who does well or not.

Cons: I don't have the option to change the status of each conversion. Can't switch from Approved to Deny.

just getting started so I can't really tell at the moment

Sep 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I don't know of a pro yet other than I have all our reps in 1 spot.

Cons: can't upload a csv file without sending it to customer service for them to send it to the developers. It takes over a week to complete this and it's annoying.

I don't use your signup form so that I can track how we get our signups and because I don't use your signup form I have to batch send csv files which is way too time consuming and our rep lists are vulnerable to be duplicated the more outside hands that touch them.

Overall: none at the moment. hopefully that changes real soon and if it does then I'd be more then happy to recommend it

Helpful and prompt

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service cannot be beat! Conversions can be captured through the use of links or discount codes.

Cons: Once conversions have been automatically approved by the software you have to contact support to deny them. As the admin of the account, I would like to be able to deny conversions myself.

It does the job and that's all we need.

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app is reliable. Customer support is okay. Price is reasonable i think. Overall it a good application.

Cons: The user interface is actually confusing at first. But they improved it over time. Generating report is limited somehow.

Vendor Response

by Refersion on September 14, 2017

Hi Aaron, Thanks so much for your review and feedback. It means a lot as we continue to make our service the best that it can be. Just in case, if you ever need assistance or feel confused, please feel free to reach out. Our support team is in our New York City office and their phone number is on our home page. We're always eager to help!

Not terrible as the rest

Apr 12, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I have managed and signed up for a handful of different affiliate tracking systems over the years ¿ both as merchant and affiliate ¿ and am usually astounded at how bad they are. Especially the well-known, established ones.

Clunky and confusing design, jargony labeling and writing, poor/undocumented/lacking integration to popular software, pricing to indicate that they're all pretty much allergic to their own dog food (whatever happened to paying for performance?), and more.

Refersion is not innocent in this but still seems to be among the best of the bunch. A rich set of features, a reasonable starting price for vendors trying it out, and a design from this century is a decent start. Simple setup and integration to a platform like Shopify, and what seems like a simple experience for the affiliates lift it more.

It's worth a half-hearted recommendation. Still, there is plenty of room for improvement in the design and experience.

Vendor Response

by Refersion on April 12, 2017

Thank you so much for your review. This feedback is tremendously important for us so that we know what to improve on. I think we can do a better job immediately on correcting some of the confusion you've expressed. We're slowly releasing a new dashboard for our merchants and if you could kindly get in touch with me, I believe I can make your experience using our platform better today. I am also happy to hop on a call to discuss the remaining items.

Above and Beyond

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Refersion's customer service team is great. We had issues getting started (no fault to them) and they took over and saved the day. We are very excited to be using this product and working with Alex and his team.

Great customer service

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: They team at Refersion have been tireless in helping me compile affiliates at www.easyorganic.com.au. The tool is easy to use and schedule payments.

Good affiliate software

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software interface, user friendly, easy signup

Cons: little difficult finding people to sign up.

Overall: I love the software, ease of use, functionality, etc. Easy for affiliates to understand and signup. Just need more affiliates now! :)

Recommendations to other buyers: Have some affiliates in mind before agreeing to trial.