Who Uses This Software?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.


Average Ratings

533 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About Confluence

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.


Confluence Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management
  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Confluence Reviews Recently Reviewed!


One of the greatest tools to collaborate and build project knowledge base

Aug 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location.

The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories.

Spaces are well organized and structured. There are page shortcuts, page trees, breadcrumb trails that aid users to navigate between pages and information.

It is easy to build links within pages by adding an anchor. You don't need to remember which part of the page you have read a certain information and do page scroll.

I like the gliffy plugin. Whenever I need to embed a workflow diagram, adding gliffy makes it easier to attach flowchart, it's dynamic as changes in the diagram is reflected in the page.

I can highlight people in my reports or meeting notes by tagging them

Documenting a test report is easier with the JIRA integration - JIRA issues highlighted and linked and JIRA issue filters can be embedded and since these two (JIRA and Confluence) work hand in hand, it makes delivering software in agile approach a lot easier.

Cons: To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use.

Another issue is sometimes finding the information you are seeking is not successful and sometimes the information search for spans to multiple pages - but information actually can be managed by adding labels which again boils down to the user having the knowledge that this feature exists.

Capterra-loader

Great for collaboration, terrible as a knowledge base

Jul 12, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles.

Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document.

Syncs well with other Atlassian tools.

Theme controls are fairly robust.

The search is in depth and comprehensive, returns results from tags and body of a page or article.

User community and KB is very helpful and responsive.

Cons: Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable.

Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences.

SSO capabilities are not available in the cloud version.

The user web service is severely limited and does not solve the issue.

While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags.

Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

Overall: It puts documentation all in one place.

A robust and feature-rich collaboration/documentation software that sets the standard

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets.

- Permissions model for segmenting information is greatly useful for organizations that create lots of documents and require some controls on searching and access to documents based on role.

- Web-based interface for administrators of Confluence is convenient for managing content, delegation and authorization work.

- There are many free software solutions in this sector of software, but generally require significant development to provide the value and features offered by confluence out of the box.

- Development and improvements continue to be deployed, Confluence has not been static

- Add-ons available through Atlassian marketplace to allow for further feature-adds for organization needs. I work in an IT environment, and diagrams for networks, software, process flows are invaluable for documentation purposes.

- Shortcut commands for savvy power users saves lots of time inserting tools and setting up formatting with ease, once you are aware them.

Cons: - Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it.

- The permissions models can be confusing at times, even for highly technical people supporting the software. I do not think this is an issue with Confluence, but rather, a caution to administrators who approach permissions from different eco-systems.

Overall: The best wiki/collaboration/documentation software I've used professionally.

Awesome

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: Company: Midsize Industry: Legal Documentation is my bread & butter and I have never used a better solution than Confluence. I also use JIRA and JIRA Service Desk, which taken all together amount to a mostly-seamless solution for all of my documentation needs!

Pros: With Confluence we have an environment that is very efficient to work in to add new content, very easy to update articles and manage file attachments. The keyboard shortcuts are second to none. It is an absolute pleasure to work in Confluence all day. Setting up spaces for various audiences, including a "personal space" allows me to draft documents privately and then move the document over into a space with an audience. Effectively I can "publish" content to employees with a couple of mouse clicks. Permissions are very well thought out. The permission scheme is based on spaces, individuals and groups, with flexibility from super-locked-down to wide open on the public internet. It allows control of various actions per person or per group, and affords us maximum utility of the product. People within the business are dreaming up different ways to use it faster than we can implement them. As with any full-featured system that allows you total control as an administrator, successful use of the product requires that you lay out your business requirements clearly first so that there are no unexpected outcomes. Establishing best practices for content creators within the system is also advisable. I have used other systems in the past, notably MediaWiki and SharePoint, and while I enjoyed them at the time, Confluence blows everything else out of the water. The control and flexibility is unparalleled and the product has obviously been designed for use in environments where project priorities, staff hierarchies, etc can experience rapid significant change. I also highly recommend the Atlassian sister product JIRA and add-on JIRA Service Desk for task based work management. It is incredibly useful.

Cons: With great power comes great responsibility and great potential to make an absolute mess of things. Deployment of this tool to a large user base would require some serious preparation to establish access schemes, permissions for user groups, best practices for editing and creating new content, and organizing content within the spaces. End user training is critical to cement those rules and establish a culture around using it effectively. I would not recommend deploying this tool in a slapdash hurry (Although, given it's innate flexibility, it would be easier to correct it later with Confluence than some of its competitors!)

Capterra-loader

The Perfect Internal Knowledge Database

Sep 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An incredible amount of features and integrations. Confluence is able to easily communicate with Google apps, Microsoft Office programs, etc. It even includes it's own widgets for creating Gantt charts!

The presentation is quite modern, and though I haven't dig into it yet, I've seen that there's also a theme system in place to change the appearance of the environment.

Embedding pictures and diagrams are really easy and have enough options to get it to look the way you want.

Confluence frequently has both minor and major updates, it can be kinda exciting to login on a Monday morning and see something new!

Cons: It would be nice to have some level of image editor native to the app, similar to what one has in WordPress.

It seems to have everything but a proper footnote widget, something that I really favor in both my research and my workplace.

With the frequent updates, also comes the chance that not everyone will appreciate the changes; I had been using the blog feature for a few months quite happily, but recently they changed a few of the features in the blog function to make it more mobile friendly. As a result I lost a few features that I favored. It did however improve over time and I got over the lost of those features.

Overall: When WikiSpaces recently reported that they were closing their service right after I purchased an annual membership, both myself and my employer was quite disappointing. AS a result I lost funding for our internal knowledge database (it was a pet project to improve my value to the company).

As a result, I experimented with many different alternatives, and finally settled with Confluence. I have been so happy with it that I also use it for my own small businesses knowledge base. it is efficient, has a dedicated mobile app, full of features and integrations, and carries a very modern look.

My go to for collaboration

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence on the cloud is really easy to use. Non-technical people and technical people can easily figure it out. What I love about it is that it kinda of has a social media feel and but has all of the functionality to manage a Lean Agile project. The integration into the Google Suite of tools has brought some other key features like single sign on via Google Accounts which is kind of nice. Anything to battle security fatigue is a plus in my book. The cost is also really affordable for new businesses and start-ups and even personal projects. Why did I not use Confluence to plan my wedding?! Anyways,I digress..this is definitely one of my favorite collaboration tools out there and if you think you need to work together on a team doing MULTIPLE projects, Confluence is a must have.

Cons: I feel like every time I go in there, there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern. I'm not overly concerned about privacy here, but if there is a new widget that I don't know about I'd like at least a small tickler or notification to check it out.

Capterra-loader

Best wiki I've ever used

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use of the editor and the content management features. I fell in love as soon as I saw I could copy/paste screen shots directly in the editor - it's such a time saver for me. You can also re-organize your documents in a snap, drag-and-dropping through the hierarchical view or using the Move feature. Content reports let you create page lists on the fly with the information you want in them. Templates are awesome - you can use theirs, customize them and even create your own so that your content stays consistent even when multiple users are creating documents.

Cons: Most of the advanced features you need are available through paid-for add-ons. And still, I can't find a decent image management add-on. Also, when we had a few licences, the cost was negligible, but as the usage is growing, even though some of these add-ons are only used by a few users, we have to pay for the whole company. Finally, managing these add-ons as we upgrade Confluence versions is not always seamless. Some add-ons just stop working and aren't updated by the vendors, leaving us without the feature we've come to appreciate.

Overall: Widespread adoption. A wiki is only as good as the content you have in it and having an easy to use tool made people want to use it and create documentation.

Good documentation and wiki tool

Jul 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is designed well and is helpful is storing team tracking and information documentation. Confluence acts as our central repository and acts as the wiki for projects across various departments to document a project starting from design to implementation and maintenance. Any document/task could be properly managed to editing features for the team and a history of changes that are made to keep track of the iterative updates that are made on a document. Also, integration with other Atlassian tools like JIRA is very useful to tracking a feature from difference perspectives and keeping everyone aligned within the team on the current status and next steps.

Cons: Organization of the pages can be improved as it is sometimes not straightforward to find content related to a particular project or task. Also, the inline editing tools for a document could be enhanced as you end up relying on macros and other tools very often to be able to properly structure and format a confluence page. Searching the documents is not very easy and it is sometimes difficult to find the right content when needed.

Overall: Easy project tracking, effective documentation and the ability to have integration with other tools are some of the good features that I like in Confluence.

Great product for documentation

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This product is great for documentation and sharing information. I do a lot of training documentation and Confluence is a great place to store the information. Anyone in our company can easily access the information through a link.

Because it is online the information in the training materials is always up to date; we don't have to worry about someone having an outdated version of the document.

In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. You can also add grids (which isn't Confluence's strong suit but still a nice feature) and Table of Contents and many more features.

In addition, you do get to keep Revision History in Confluence so if you change something and need to reference an old version of the document you still can.

And, you can change the access different people have so some people can edit the document and others can only view, or some can't view at all.

Cons: The software was a little confusing to learn to use. Now that I know how to use it, it is easy, but we did have to have some training. While others are learning it they aren't using it much because it is kind of foreign to them but if we could get past adoption issues the software would be a great help to us.

Great software for both internal- and external-facing documentation

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that Confluence is really easy-to-use. A GUI editor means that you can just write things down even if you don't have any background in markdown. Inserting screen captures into your documentation pages is also easy, as all you have to do is copy, then drop the captures into the page, without needing to save them beforehand. Confluence has everything my team needs for coming up with comprehensive support documents. There are also many third-party plugins you can use for your documents, e.g. for generating PDF copies and formatting print-friendly pages.

Cons: Although the GUI editor is cool, at times, particularly when I want to customize a page, it's also its biggest drawback. You can't customize the page at all. Moreover, there are times when Confluence takes too long a time to load. Lastly, although documentation is comprehensive, at times, you have to do a lot of digging before you can find the appropriate support page for a feature. This might be because of the software's broad list of features. Many of the third-party plugins are also quite expensive.

Overall: Confluence is a more than capable page for generating support documentation.

Using this software from last 4 years. It's simple, easy to understand and user friendly.

Jul 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. It is a centralized location to store documents at organization or personal level which can be easily available around the globe.

2. Simple and user friendly interface. No special training is required to understand the tool.

3. Use to track your daily activities like meetings, scrums happening at organization level which can be easily monitor by higher authority through this tool.

4. Easily can be linked with Jira.

5. Notification functionality is one of the strong feature present in the tool. Team will get notification through mail if some update the page.

Cons: 1. Searching the document is bit difficult if someone forget the name of the document.

2. Don't have the option to chat with colleagues at organization level .

3. It's not free. User has to pay to get the license.

Overall: I have prepared lot of documents related to my project and placed those at Confluence. Shared the link to those documents within my team. Anyone who need it simply download it from that location. Also downloaded lot of documents from confluence which helped me to understand the project. No need to approach different people for the documents.

Use of Confluence for Knowledgebase and QMS

Feb 10, 2015
5/5
Overall
4 / 5
Ease of Use

Comments: Despite off-the-shelf options, we built our Quality Mgmt System using Confluence. Best feature is the ability to collaboratively share documents. Advantages of this over our previous method (shared directory on server): 1. No out of sync document instances. There is one instance with the ability to post live excerpts or link to the document elsewhere. When the document is revised, shared content is also. 2. Ability to search all document content. 3. Group memberships can be granted to users in a simple way, allowing for reviewing assignments, permissions, targeted content, and task lists. 4. A variety of macros allowed many additional features within our local instance (self-hosted). These include: a read confirmation macro (to record employees keeping up to date on required procedures), a document approval macro with configurable workflows (the basis for our document change/review procedure), page attachments (that allows related documents to be stored on summary pages), a reporting macro that automatically creates summary table on parent pages in a tabular form of their child pages, and a very simple flow charting macro (Gliffy) that is fairly powerful.

The downside is that the editor is a bit buggy (with numbered/bulleted lists) and plays differently in different browsers. It appears to be the most stable in Chrome, but a feature allowing editing in place of MS Office documents is only functional in IE. The WYSIWIG editor is fairly light without a lot of format options (for some this turns out to be fairly economical and is a much simpler user interface than Office products). Frustratingly, I have been dumped out of pages or have had them lock up. I¿m also very frustrated with the documentation available (core product and macros). Although the feature descriptions vary from OK to mediocre, my issue is the lack of application examples. Without examples, one is left to a trial-and-error approach. I have truly hated this! Once the concepts are learned, it does seem fairly straightforward. For this reason, I rated ease of use as 4/5 even though I very much like the product and gave it 5/5. I haven¿t used customer service, so no rating.



As a part-time QMS manager wanting to get others involved in the shared management of our system and its documents, I've been very happy with our choice. Where other QMS software may have worked out of the box without development, I don't believe that they would have been as collaborative as our Confluence based system.

Capterra-loader

A very useful tool for managing the complete knowledge repository and team-management information.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Another good factor is its various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with Jira etc which is quite useful for us.

Cons: Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Overall: There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

Great for building knowledge base and capturing work documentation

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used Confluence to capture work instructions, business rules, technical information, links to artifacts, tool usage documentation, keeping track of tasks via embedded calendars or links to JIRA. It is for the most part very easy to use, populate, create and organize pages, and add widgets. With elevated privileges, one can manage interface colors, layout, templates, widgets, permissions, spaces, and many others. There are many widgets that can be useful to a project or team.

Cons: If you have access to space and page settings, they seem often unintuitive. It is hard to manage who can or can't view pages and use other advanced features. Confluence's integration with JIRA is very limited, only IDs or IDs with names can be displayed. If there was a way for Confluence to display tables based on a JIRA query, that would be way more useful.

Overall: Overall, Confluence is a great tool for capturing useful and shareable information between individuals, groups, teams, or projects. It contains many useful features and addons that can expand on its basic capabilities.

Great tool for sharing notes and organizing a notable amount of documentation

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you're in a small, growing software dev team, you get to the point that you can't remember the details of everything you work on. You start writing txt or doc files that you have to look for

It's way easier to start working with it wrt another Atlassian tool like Jira - once you stop trying to use all the available features. Later, when you know what you need, you will probably find a plugin for that, like embedding draw.io diagrams, pdf files, spreadsheet-like calculations integrated with Jira, etc.

There's a lot of freedom in how to organize the documents.

Recently our company got an ISO certification for Quality Management and Confluence proved to be a perfect tool to manage documentation, drafts, modules, also keeping an eye on access restrictions.

Cons: The amount of features can be daunting, especially the tutorials that seem more like a showcase than a way to start working quickly. Just start with blank pages and try the features with the time that your work allows.

The cloud version can be slow sometimes if you're far from Atlassian's infrastructures.

Many interesting plugins are not free (but they're probably worth it).

Capterra-loader

Backbone of knowledge sharing

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use. You can quickly create team pages and share with other teams. You can structure your page any number of ways. Embedded links, images etc are easy to add and there are a number of 3rd party plugins to expand the service. We used a plugin to get data from our CMDB and insert it into our documentation. That way the documents were always up to date rather than having static data that went out of date quickly. Another useful feature is the ability to export to PDF so if you need to share beyond your environment, it can be done easily.

Cons: The flexibility of the system means that it becomes cluttered very quickly. The search feature is poor. If you don't know what you are looking for, a keywork search can bring back thousands of articles.

Overall: The ability to setup central knowledge stores that can be easily shared is invaluable. Once you are on the system, you have a lot of control over your own space and are not reliant on administrators like some other options on the market.

Confluence for document collaboration

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Document collaboration with team members, wiki-like syntax for markup, notification of updates

Cons: Formatting sometimes gets a little wonky and needs to be reapplied, configuration of permissions can be a little complex, PDF generation could be a little more user-friendly in terms of making a great looking styled document that someone can print if desired

Overall: I have been using Confluence for about 5 years now. I am a software architect, and Confluence has become our go-to standard for all technical documentation, requirements collaboration, user instructions, training tutorials, etc. The ability to keep documentation in a central location and allow team members to collaborate has been a tremendous productivity increase for our team. We do all of our requirements logging in Confluence now and as we also use JIRA we are able to tie technical documentation back to actual JIRA tickets when starting development work.

Recommendations to other buyers: If you have many people accessing and collaborating on technical documentation, you need to check out Confluence - it will make your life so much easier than sending around multiple revisions of Word documents with comments and change tracking.

Confluence is a tool that allows your business to create, organize and discuss the work that needs.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: it is very easy to use and fit for technical and as well non-technical person, can be integrated with google. For agile working environment it is a very good tool. in agile mode we can integrate this with JIRA tool and can link/integrate it to see the linked stories , epic and bugs. Confluence on the cloud is really easy to use. The cost is also really affordable for new businesses and start-ups and even personal projects

Cons: number of widgets are large , sometime editing or creating space in confluence looks challenging but it will also be solved hen you have more experienced got on this o more time spent on this. sometimes when i found there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern.

Confluence is the best choice for sharing the information with the team members & other projects.

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence is the best tool to share the information with the clients and other team members without maintaining any other documents like word docs or excel docs etc.

1. Confluence functionalities like Live Edit, JIRA integration are good.

2. In the confluence it is easier to search the required document.

3. We can able to see the recent changes immediately and also we can get the notification mails too.

4. We can query for other issues is very easy.

5. Its easy to use - notifications help to inform the watchers about changes

6. Every page can be exported to pdf and doc - you can develop your own macros - you can integrate very helpful plugins.

Cons:

1. Sometimes we can receive notifications for each and every edit in the confluence, this will irritate little bit.

2. UI-design does not look rich or user friendly

3. If we attach a documents into confluence again finding the earlier version of document is little tedious.

4.We have to struggle little about permissions, and it can be difficult to delegate. Some users get overwhelmed by the interface.

Overall: Definitely I would like to recommend the confluence for communication between projects or clients or team members without maintaining the files in the desktop locations.

Confluence to use or not?

Aug 03, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The way to save content and create templates and "wikis" is very useful. Within the company, all of our database and information is stored in the software and is very helpful to find all the information. Since its customizable, all the team can contribute to add their knowledge. The best part of all is that everyone can share and store information for the company's benefit.

Cons: One of the downs is that it is very difficult to find information sometimes because is layer over layers of information, sometimes also the links expire without prior notification and this sometimes can affect productivity, since we need to invest time in creating the page again.

Overall: My overall experience is that this is a good software to store and share knowledge if the team is big this software will help a lot, since every team member have access to it, it is an easy way to be informed in all of the changes in the information.

confluence is a software which help organize team work

Aug 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: in every team they require one place where they can get each single detail of team so they do'nt invest their time on searching. In confluence they can centralized each activity of team at one place.Team can see even team vacation calendar so they can get know who are on leave and when.All team related document they can keep there like application architecture,technical document ,knowledge transfer document ,training video/document .It is easy to share all small detail with team member.You can share conflounse with JIRA also and most important thing you can create many version of one document.

Cons: I face many time browser issue with confluence and some time notification feature of confluence does not work properly so when you use it make sure you are using correct browser otherwise you will not be able to use it properly.

Overall: it is good.

Confluence took of on its own with our team and is SOARING!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This beats SharePoint by miles. It also has some nice functionality that I don't even think the new TEAMS software in Microsoft will beat (the consolidated meeting action items, ability to create Jira tickets from highlighted text come to mind). Definitely a winner after using Google docs, Dropbox, SharePoint. It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Pros: Our team took to this product instantly. Users were creating spaces and meeting notes without any prodding from management. They have quickly mastered setting up spaces for our projects, adding links, pages, roadmaps, requirements, and more. The product is easy enough to set up and to use that the adoption rate is excellent. There are many add-on gadgets to expand the capabilities.

Cons: Amazingly, so far we haven't really found much to complain about. The table functionality is weak, but they have improved it with the last release and there are add-on apps that seem to fill in some of the gaps. Links to excel and google drive work just fine instead of using the tables in Confluence. Formulas in the tables would be highly desirable or the ability to do iframes on the cloud version.

Confluence - an awesome collaboration tool

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows users to create documents that are displayed in the browser without requiring HTML skills; multiple formatting options; rivals desktop word processing documents but allows users to create links to other documents or web pages; keeps a concise history of changes, who made, allows for adding a comment about the change, and will notify watchers of page edits and changes; attachments can be attached to a page so the document is always ready; Gliffy plugin allows flowcharts and diagrams to be created/displayed; new functionality is frequently added and the stability of the product is very good

Cons: On complex pages with multiple formats, the editor can get confused if you use the undo/redo option making editing the page difficult; this rarely happens and can be overcome by saving the page and starting to edit it again.

Confluence - You Get Out What You Put Into It

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Confluence is absolutely one of those tools where you're only going to get out of it what you put into it. We're working now on increasing adoption within our system so that everyone uses all of the great information and resources that we have stored in our Confluence.

Pros: It's pretty easy to use and I find most of the page editing tools very intuitive. I appreciate the ability to restrict pages - this allows you to use the spaces for private brainstorming, collaboration, or general information. Some of the widgets are pretty cool too.

Cons: It's a bit of a challenge to format the tables - the functionality is pretty different than any other system that I've used, and I wish this was more simple because tables are a great way to organize information. The search function is also pretty literal; you need to have exact phrasing to find what you're looking for, which can sometimes be a challenge.

Flexible

Aug 21, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: We have enjoyed using this software because we have been able to utilize it for multiple purposes. We have developed application specifications on it as well as document user guides, SOP and other team items. Its been good because of the ability to create spaces and groupings within those spaces. It has also been awesome that there is a way to tag deocuments. As we create things we tag them so when are looking in the future we can find them more easily. The tagging feature is pretty sifisticated.

Cons: While the system is pretty flexible it also requires a decent amount of learning to get up to speed on how to manage your instance well. Its an investment to get confortable with it.

Overall: We have had a good experience with it. We have had a couple of bugs in the setup and customer service has been pretty good, but does have room for improvement.

Confluence is a very useful tool to share different types of documents across organization

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and quickly customizable

Easily we can integrate and link with Jira

Administering confluence is also very simple

Securely we can share all the company confidential documents through confluence

Version control feature is also good

Easy to create templates and share it across for other users

Customer support was good

Cons: Creating macros is little bit difficult

Sometime we face performance issue

We had some issue with workbox notification

Not able to draw diagrams in confluence , Plug-in related to this are very costly- it would be good if we have one inbuilt option

Overall: Sharing of information inside the organization is easy with this tool

managing document repository for project level or at org level is easy with this tool

Viewing and editing of pages/spaces is very easy

Helpful in having permission to control the access to particular pages/spaces

Collaboration wiki

Oct 05, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Confluence shines as a collaboration platform which is easy enough to use that people are encouraged to publish on it. It's ultimately safe, as attachments and page history are actually very difficult to completely eradicate, as opposed to the considerably more fragile SharePoint. It's reasonably appealing in format and can be effective as a wiki.

Pros: Reasonably easy to use with lots of powerful functionality for non-administrator users Handles a good variety of attachment types Pure, uncheatable security settings for visibility Some nice Confluence content utilities Very searchable Quite bomb-proof- comfortable to let users muck about at will, as it's hard to really damage anything irretrievably

Cons: Formatting can be fickle Does not display Word or Excel files nicely Does not allow links to files on mounted drives Will not copy and paste attachments straight from email Hierarchical permission structure can make it difficult to share content selectively Administration is not well aligned with JIRA For-charge add-ons can increase price

Capterra-loader

The best tool to organize your team and project documents

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This tool is so easy to use and search. It is better than SharePoint. A space can be set up for your team and company - you can create as many as you want. child pages are the create in a tree structure. this pages can be customized and used in multiple ways. I use also for all my project documents along with testing documents. These can be linked to a user story also in JIRA. This tool is very searchable and when i am looking for a reference document or information I can find it even if in a difference space.

Cons: I can't say I have any Con's of this product. It accomplishes everything our company needs. This tool allows you to mass create issue in JIRA from Confluence. However the mapping is limited in fields. I would like this to be opened up and allow more fields to be mapped.

Capterra-loader

Is a great tool for internal documentation to use in a company.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We you confluence to create wiki pages for our employees on software changes, how to's, troubleshooting tips, and management of information as well. I really like the creation of wiki pages to be honest. It helps me share with my team tips and tricks as I learn them to share with my 'group'. Meaning members of my group are 'watching' the group pages and it notifies them of changes. Which in turn allows them to edit the same page and add their knowledge to share with the team.

Cons: This is not really a con more like a feature request, but I notice that if you and someone else are trying to edit the same page, it ends up freezing or never saving either persons information they entered. I have a request into them but I thought I share the only con I have.

Easy to Use, Great for tracking changes

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I liked most about Confluence is the ability to receive notification e-mails whenever changes are made to a page. The notification e-mail will show the exact changes that were made. Creating a table of contents is also easy as well. The software is also great at exporting pages and content into different formats such as PDF, HTML or MS Word. Great for collaborating with other team members. Search capabilities are decent and I haven't had issues with finding data.

Cons: Sometimes when inserting images, they get scaled down automatically. It would be great if there were extension APIs available so that content could easily be uploaded into Confluence.

Overall: Great for collaboration between team members and other groups so that we can all edit documents and pages at the same time.

Confluence is well integrated with JIRA

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy for anyone to create a new page Love the built-in page templates Love the ability to add new templates Love the plugins Love the default pages (when creating a new space) that help you onboard and discover more features Really convenient "in-page comment" and "create a JIRA from selection" features Excellent integration (both ways) with JIRA Once you have mastered the left hand menu and configured your spaces properly, it's very convenient Much easier to configure and use than Sharepoint sites, doesn't require IT just to create a new space.

Cons: As any Atlassian tool, pricing is pretty steep when you move from 50 employees to 51 (price almost doubles!) Plug-ins can also add to your bill It's hard to make content "look good", it always looks like a programmer Wiki. I wish there were "skins" or templates instead of having to dive into the detailed configuration.

Document storage and tracking for work

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product for internal storage and is extremely easy to use from an admin and user standpoint.

Pros: This is an amazing program, it allows you to basically build your own internal company web pages that includes any relevant information that your team or anyone with access to the pages need. You can upload any document type in a clean and organized manner. I highly recommend this from a user and an administrator standpoint. The ease of use is incredible compared to that of SharePoint and other similar programs.

Cons: One thing that could be seen as negative is that it is limited in its ability to customize pages but they provide you with all of the necessary things needed to create a nice looking, and easy to use/create pages which makes up for it.

I have worked with Confluence for over five years as a user and administrator.

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence provides an outstanding documentation platform that can be very easy to use. It is simple enough that the out of box version is easy to set up, yet can be very customizable to your organizations needs.

There are many adds and it has if you don't find the one your need, don't worry, you can have it developed. The permission scheme is very granular, allowing you to lock down sections or a single page. Pricing is great for small teams, only $10/mo for under 10 users.

Cons: Your pages, if not properly maintained can become cluttered very quickly. It takes a few page creations to become familiar with the set up.

Overall: The ability to house documentation on a large or small scale. The permission levels are great for working teams.

Most powerful and advanced knowledge base system.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have to say i love confluence. It's great and powerfull knowledbe base system with excelent integration with other Atlassian products (crowd, jira etc ...). What i like the most it's confluence text formatting system. It's state of the art for me: easy yet powerful and flexible. I'm using it to document all my IT projects and can't imagine my work without it. You get advanced text formatting language and thousands of usefull plugins and macros. It's so intuitive and fun that more and more people are using it as a blog engine ;)

Cons: Could be little challenging when running on-premise and it's really RAM-consuming. Give it at least 2 GB of RAM for working smoothly.

Overall: Extreamly usefull tool for writing IT project documentation.

Excellent tool i have

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Excellent tool

Pros: This is one of the best collaboration tool I have ever used. It is having the customized dashboard with the rich features of document management coupled with the tracking tool like Jira on daily basis. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Cons: As I have been using this for a couple of years, I did not find any so far except on a certain occasion, an error appears and landed out of login, but after that, i did not get any till date.

Capterra-loader

Pretty Smooth : Lets you detail out your requirements/details

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Support the needs for documentation on Scrum

2) Fully Integrated with JIRA

3) Gives me pleasure of learning and easing requirement analysis with a simple search, just key in the system you want information about in your firm's Technical Landscape, Learn it bcos all of them are following same standards index and page formats.

Cons: 1) As such - We can add more Macros to introduce diagnostic layer to recommend changes in different types of sections meant for IT Project and Business Process Automation.

Overall: Gives me pleasure of learning and easing requirement analysis with a simple search, just key in the system you want information about in your firm's Technical Landscape, Learn it bcos all of them are following same standards index and page formats.

Capterra-loader

Confluence is an animal of a product, but spectacular for organization.

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence was hard at first to get a wrap on, for our entire product team. However, once the software was understood and we were trained on it, it provided us with a huge factor of organization. We store every project, and project items within Confluence. All timelines are also stored, and it's easy to figure out which engineer, ux member and product leader is represented within each project. Love this product!

Cons: Training... having a higher level training on this product is completely necessary. It's an animal and difficult to understand as a new user. If there was a new user guidance/onboarding/welcome tour/etc that Atlassian could provide for users, that would be spectacular.

Overall: Organization. For every team, organization of timelines, resources and conversations is key. This product helps you store all of that and more so that your team can be on top of it at all times.

Our central tool for sharing documents.

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Confluence keeps content stored in a web browser and documents. It also allows you to write different information, be it project plans or meeting notes.

The content is organized around spaces and pages, which include different types of support (text, graphics, etc.). The various users who use it simultaneously, can write a comment online about a file or page. The hierarchy that gives us in each of the pages, keeps the information organized and accessible.

Cons: Sometimes it can be difficult to format a page and insert links or files. The images can not be placed as we wish and they only have 3 different sizes. That is why, in spite of the great centralization that it provides, I would like it to solve this error, maybe I am asking for a lot because the software is already very useful. but I think you can fix this, it would be perfect.

Overall: This tool helps us centralize the information that was lost in several places (shared folders, emails, document bases, etc.)

We create spaces assigned to the applications, and for each project we create a new version. We reuse or update existing artifacts or create new ones if necessary. Different teams can share and intervene in online jobs. When the current version is finalized, it becomes official and is visible to everyone.

Really good value Knowledge management collaboration platform

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact it combines a wiki structure and linking with a page hierarchy makes it a really good way to capture information and its both flexible and rich enough that you can use it with a structured documentation process and in an ad-hoc way. In the ad-hoc side, its also really easy to rearrange things after the content is created. The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value.

Cons: It would be nice to have a way to only pay for plugins for people who are using them (Where relevant) for example a mockup tool might only be used by 100 people out of 5000 but if you use the plugin you tend to have to pay for the whole 5000. Also, it would be nice to have more tightly integrated communications and discussion around the pages.

Best documentation experience I have ever made

Aug 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to create a meaningful structure for your documentation. And the more important thing one is able to recover the information.

Cons: No cons at all. It's quite simple to get into it.

Overall: Long time we used another wiki software to manage our documentation but it got outdated quite fast since nobody wanted to use this software. It was kinda awkward to use so the effort one had to put in to get a meaningful documentation was to big. We decided to switch the software and stumbled over Conflunece. The differences were amazing. It was so easy to use in terms of documentation, so we migrated all of our stuff and started to use it. Nowadays we create meeting notes, how-to articles and so on. On top we connected it with Jira and are now able to do the real fancy stuff. I kinda like documenting now...

Our help to track the workload flow.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a good complement to Smartsheet for those who use it in their projects, maintaining a single link to Smartsheet on the home page of each project.

Confluence is much better than other programs that try to be similar. As long as your company or you, use a different one from that software, please consider making a change. The reason is that the action items of the consolidated meeting, the ability to create Jira entries from the highlighted text, make it so convenient, practical and productive. It is also compatible with Smartsheet. In a few words it is very easy to edit too.

Cons: Sometimes it can be difficult to format a page and insert links or files. To make modifications with the images, only three sizes are available. That is why, despite the great centralization it provides, we consider it somewhat archaic in terms of format. If Confluence could be so easy to format it would be exceptional. Confluence offers a good page search.

Overall: Thanks to its functionality and design, the exchange of knowledge within our organization was not a problem, because we tackled it without problems through our implementation of Confluence. As with any other user of the project and acceptance of the leadership, however, the software did not intervene and really helped us.

Capterra-loader

Documentation, collaboration and project artifacts have never been so easy to control.

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Confluence is a great tool for keeping track of team discussions, meetings, decisions, etc. As a stand alone product it works well in assisting teams in being more collaborative and organized. When combining it with other Atlassian applications like JIRA you are able to use it's full feature set. We use it on projects to document a project and have a single repository for all project artifacts including documents, meeting notes, change control, project requirements, etc.

Cons: Google docs has some features that confluence is just now getting. Seems like confluence is playing catch up to some of the other collaborative products out there.

Great documentation product

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The most I like about Confluence is its integration with the rest of Atlassian products, such as JIRA or Hipchat, doing easier some tasks on a daily basis.

Also, it is possible to create different spaces where different teams can work on. For each space, the users can create well-categorized documents.

Moreover, Confluence stores a history of changes of each document, so that, if there is something wrong, anyone can revert the last changes without pain.

Cons: When several people work on the same document, Confluence displays which users are modifying the document but, it is not possible to see what changes are being made by the rest of users.

go to documentation platform but lacks innovation

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: we use Jira, Jira service desk and Confluence. Everything works really well all together and we don't have to train anyone on how to use Confluence as it's really easy to get into. I like the different integrations and snippets that are available. it's quite basic but helps to keep everything simple and clear

Cons: the new UI make it a bit difficult to find what you need in Jira so hopefully they are not bringing this UI over to Confluence. THe only challenge is to keep your documentation up to date it feels like in 2018 we should have a system that disrupts this documentation management process and I don't see confluence going into that direction.

Wiki for your needs

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is a robust and fully featured wiki for your business needs. It can run on Windows or Linux and has very powerful in browser editing features. This allows you to create a very rich and full experience for your users who are accessing the data inside the wiki. It has integrated Active Directory Access Controls and integrations with Office and a wide variety of other products via plugins you can get from the Atlassian marketplace. Anything is possible in this very flexible product.

Cons: Support can sometimes be a little slow to respond but once they pick up a a case they are responsive until it is finished.

Overall: Wiki Done Right

A modern content management solution on steriods

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Love Confluence for many reasons. Honestly, many projects I served on had little understanding of the power of Confluence. In my case, I used it to build an internal wiki to support documentation centralization.

The nice thing is you can set-up entire documentation websites in Confluence even building powerful sidebar and search functionality.

Cons: The con is integration. Honestly, it's almost always due to the license you company has with them. But the reps are great and their support team is excellent to help you get set-up on your stack.

Overall: The benefits I received using Confluence are bundling all documentation needs (UI, reporting) into one module.

The best software for Agile/Scrum

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used every single aspect of Confluence including their Jira, Bamboo, and Kanban boards. I must say that without this software, I will find it really difficult to get things done.

- I like how the code reviews and test issues are linked to the original issue

- The Kanban board provides a really great interface for following issue priority and resource allocation

- The Agile boards provide the best interface for following the Scrum process

Cons: - Sometime the Spints on agile boards can get messed up when any of the fields are tweaked

- There is no way to link issues right from 'Edit' page in Jira.

Overall: Program management

We use Confluence exclusively for our documentation needs

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the functionality and the ease of use. There are many ways to use the spaces available - we have a common page set up for the company software structure that all teams contribute to. We also have individual sites for each project group. And then we can sue private spaces that can be locked down with permissions.

Cons: The formatting options are limited. Most of our users are use to word/excel etc. We would like to be able to use all the formatting that word/excel currently have. There are paid options but when on a short budget we are limited on the extra's.

Overall: Manageability, search availability and a better orginized space.

Capterra-loader

It is an especially useful tool to share information between work teams

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros:

Confluece is fundamental for my team, because with this tool we can maintain a more active communication, especially when creating content. Our teamwork and organization has improved. Each management involved in a project is able to collaborate in the creation of reports, documents, etc. and share relevant information, facilitating the flow of information efficiently.The biggest advantage it has is the integration with Jira software and the possibility of managing the performance of each of the team members by monitoring the activities that each one is doing in their work station.

Cons: The main disadvantage that I have faced with the use of Confluence, is that being a highly collaborative tool, in which all the work team can contribute and share documents, information, etc., sometimes confusion and information crossings can be generated, if you do not take special care with shared content.

Accomplishes the Basics

Jun 20, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The price point is great. It's fantastic to have one central location for company wide notes and resources. Love the ability to organize things by teams. Very simple product that is fairly easy to use.

Cons: When there are too many cooks in the kitchen, things can become disorganized very quickly. We have had to hire someone who focuses on keeping this organized and reducing the amount of duplicate pages. In a complex organization it can be difficult to know where to find things and the search functionality is not great.

Overall: It has been a great knowledge base for our company but it has proven to be difficult to keep organized.

Confluence is an amazing piece of software if you understand it's intended use.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to customize your own knowledge base layout. This is essential to any company, as it gives you an option of laying pages out to your exact liking based on how you use the information. It allows you to essentially create your own Wikipedia for your company. I loved the fact that you could insert GIF's into pages, this helped with our "Tech Support" guides. If you use the tag words correctly, they are a massive help when searching for information.

Cons: There is not much I didn't enjoy about this software. There was a learning curve, and planning your initial setup of your knowledge base is extremely important. If you do not have a good layout / design idea, it will be difficult to get everything out of your solution.

I love Confluence for collaborating on team documentation

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the integration with JIRA, specifically that when referencing tickets, the ticket status updates dynamically in Confluence. Equal to that, I'm a huge fan of the versioning control and the ability to comment on documents both inline at the text level and also on the overall document. Great alerts system, too, whereby you can customize how frequently you want to get alerts... And also that when someone else has updated a shared document, your email alert shows you in highlighted form what just got changed. This is an essential document collaboration tool.

Cons: Hard to find a major flaw with Confluence. I imagine it would be the price point. It's only a valid tool if you're integrated with Jira, otherwise, google docs might suffice. As for price, the cost jump is monthly for up to 10 users... then for up to 15 users? Where do they get the amount monthly for 5 more users?

Overall: Amazing concurrency and document sharing tool for dev teams.

Confluence Review

Aug 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool for knowledge sharing purposes. Has well structured hierarchy so that you can link all the topics in a easy readable hierarchy structure. Has multiple features, plugins and native integrations with other systems and tools that brings synergy to your business support system environment. Has user rights management which is very beneficial if you want to hide some content and have split visibility. Available as cloud based solution

Cons: A bit difficult page administration, Also has complicated search engine, so some times it`s hard to find a relative content.

Standout tool for documentation and sharing knowledge

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No doubt about having confluence in your bucket. It is easy to use, collaborate and build on.

Pros: Variety of templates are available to choose with. Uploading documents and images are super easy. We use it mainly for documentation and sharing all the relevant information that everyone needs to know. It is kind of knowledge hub for us. Confluence's wiki feature is exceptional and used the most by the users.

Cons: The pricing is the main concern for the tool. It is quite expensive for the small size companies who are in growing phase. Microsoft's sharepoint is the competitor to it which is quite cheap.

I use confluence daily to read and research the market and training collateral.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence makes uploading and viewing relevant content very easy. As a BDR the ability to access training and research materials is very easy. Uploading content is also very easy. The breakdown of content makes navigating Confluence very easy. The dashboards are also very useful for tracking sales processes from activities to opportunities and closed won/lost. Helping to give a Macro vision of how the sales team is doing as a whole.

Cons: Confluence sometimes has trouble loading at times and seems not work as regularly as other software solutions I've used. The notifications can be a little over the top sometimes and can flood your inbox unless shut off which seemed to be quite difficult. Understanding some of the dashboards can also be confusing when there is no specific key given to what graphs and charts are saying.

Overall: Getting breakdowns in charts and graphs make it easier to see how our sales team is doing. Helping to understand when we performed well and when we havent. The information accessing aspect is also very useful when I have questions and can't find my manager. Uploading your own content is very quick and efficient as well.

Capterra-loader

The collaboration of teams focused on documentation.

Jun 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This excellent tool that Atlassian brings us focuses on the collaborative work of the teams but in the area of documentation, a very important area in any company that wants to project and grow, that has large projects that need to be well documented to be highly scalable and who think to evolve and develop even more, this is why this tool is very important, since it allows you to create a well-structured, high-level, collaborative documentation where the most capable create it but the rest of the team can give their opinion and contribute to its development, giving an environment where workers can review level documentation, see and learn from it, always accessible with quality seekers, something that every company that thinks big must always have.

Cons: You have to maintain an order and organize well the jeraquia of who can or not edit the documents, if this is not done, you can find with wrong statements because someone not trained modify it and the information contained there is wrong, you must have Be very careful with this.

Overall: A high level application that allows managing the company's documentation in an orderly, editable and collaborative way, where the knowledge seeds are created, for new revenues and the scalability of the systems

Capterra-loader

Outstanding Wiki tool

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: A very flexible wiki tool. Ability to link to Jira tasks is a huge plus. Proveds developers, Qa, and taskers the ability to have more information on a ticket.

Document collaboration is key, teams can comment inline, make Jira tickets from documents or have approval conversations in page footer.

Templeting and macro addon are a huge plus and allow for flexibility and inclusion of many other tools.

Cons: Organization can get out of control of not strictly managed. User permissions can get very granular if you go into restricting too much too fast.

Good software, that is hampered by the slow speed and constant disruptive ui update.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Once the UI is learned, its very useful for managing complex projects, when the speed is decent. Using the cloud based version,there are times which the speed is terrible. Also screws up the display occasionally

Cons: ITS SLOWWWWWWWW. They keep re-inventing the wheel. The first version we used three years ago was a fine interface.

They've changed it maybe two or three times since then, with each changing things for no apparent reason, breaking user habits, needing retraining to figure out how to accomplish the same tasks.

Its also getting slowwwwer...

A great enterprise wiki with the right planning

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A fast and capable wiki that works on mobile

Cons: Self hosting requires in house technical knowledge and staff training will need consideration

Overall: We had the need for a central documentation source and found SharePoint to be lacking. Confluence was a good fit and works well on mobile for reading (which is how most use it where I work.) Authoring required staff who were unfamiliar with blogging or WordPress to be trained, especially those coming from a MS Office background. But those used to web publishing took to it fast. Plan out your spaces and pages according to how your org is structured and based on existing directory structures you have in Active/Open/Azure Directory.

Recommendations to other buyers: Demo it first

Capterra-loader

Asynchronous communication for win

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Inline comments are amazing, they are a great collaborative tool for many teammates review and share thought in pages.

Cons: Sometimes is not so easy to find the best edit solution for a given task on Confluence. I expected more intuitive flow and interface, to not have "to think a lot" to figure out how to use it properly.

Overall: Definitely Confluence has a strong advantage in asynchronous communication. My company's employers use pages to add information and share among the teams to comment, discussing and exchange ideas. This kind of communication saves a lot time avoiding wasting time with meetings, mainly for remote teams/people.

A great solution for our company's internal wiki

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence offers many features, and it's available either self-hosted or in the cloud. There is a lot of documentation about how to use it. There are many applications and add-ons that plug into it. It's relatively simple to learn how to edit pages. There are great dashboards and collaboration features. Spaces are a nice way to split up content among different teams or areas of concern.

Cons: Can be a bit pricey. Administration can be cumbersome or complex due to the powerful features available. Can be slightly slow / resource hungry.

Great solution for a centralized knowledge base for teams of all sizes.

Jul 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Confluence is a great way to document and share knowledge across team of all sizes. I've used it on a small company as well as in a company with a few hundred people and it works well in each scenario. It's very flexible, so it can be customized to the way we want to use, the ability to add plugins also make it a great tool.

Cons: Like other Confluence applications, it can be fairly hard to customize it if you want something other than what's pre-defined. Lack of Markdown support is a big problem. Exporting to PDF is pretty useless for complex documents, as it loses the formatting and sometimes pages break content in half. Atlassian is quite slow to fix issues, push improvements and add new features.

Great collaboration and content management tool

Dec 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to edit content. I find that some software makes every little process harder so their software seems "cutting edge". Although Confluence's layout is common, it's classic and everything is easily accessible. I find I am comfortable using it on a daily basis as opposed to other kinds of CMS'.

Cons: I wish I could have more options when it comes to Confluence's text editor. They have great options, but in some areas I feel limited. I like to be creative, so using only the basics in a text editor can be quite boring for me.

I have used Confluence for a few years now to document training & processes.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Confluence allows me to document all of my training processes and provide a consumable file structure to new employees. I also love that Confluence allows me to enter links within documents for team members to access. I started using Confluence before I used JIRA or HipChat, but now that I use all three I love the ability to link documentation to various JIRA tasks or to mention Confluence documents in HipChat with ease.

Cons: Formatting. I transferred quite a few training documents from the Microsoft Suite to Confluence & the formatting was extremely difficult. I found this took a big bulk of my time with reformatting after I had pasted the information. I also wish there was a more user friendly way to share tables or spreadsheets.

Overall: Confluence is extremely beneficial in that it allows the Development Team to have a centralized repository to store pertinent information that all team members can access.

Confluence has been great as an online documentation repository.

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is top notch and it has very robust searching capabilities. I also love the history function so you can go back to earlier revisions of confluence pages.

Cons: The deletion of pages. I would like to be able to delete a page and all child pages in one shot. Small issue but it is the part I like least.

Overall: I have used confluence for nearly 6 years. It has been critical in allowing me to document the systems and procedures I use and to share that information with others.

Recommendations to other buyers: I would suggest that whoever uses it, utilizes restrictions on viewing and editing to prevent unauthorized viewing and/or editing.

confluence is online tool for maintaining data or information for collaborative teams.

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: we use the confluence for sharing the info across the teams.

If some one needs the KT on some of our modules we are working on, we will share the confluence links so that they can go through it and get the knowledge.

This pages are easy to maintain and also can limit to teams as well as open for all.

If teams are distributed they can share the common info in confluence.

Cons: there are not much cons for confluence

I feel scaling of tables and images is not up to the mark.

Apart from that every thing is cool.

Collaborative and intuitive, great for detailed documentation

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great place to store and document process/information that multiple employees may need to reference. We also use as a sharing tool request estimates and information from other departments. It's a one stop shop for collaborative between different teams, which is critical at my Agency.

Cons: Can be tricky at first to figure out how the pages are structured, I had a hard time finding my saved documents. But once I figured out the favorites feature I started to favorite documents I repeatedly reference and spaces I visit to make navigation easier.

Overall: Collaborative with all involved departments/teams, organization and documentation of estimates and processes, helpful to store and reference information as needed

Capterra-loader

Confluence helps you to structure documentation in a way you never did before

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only can confluence be melded into anything you want, they have a huge number of pre-set templates and configurations that means you don't *need* to do anything more than pick a 'type' of space on the first step, and you are good to go.

Being able to quickly bash together a confluence space, then letting out users go nuts, is really beneficial.

Cons: Sometimes I think there could be more prompts and tips while you're working, such as on the 'Decision Log' pre-set - it took me longer than I care to admit to figure out status changes (hint: you have to do it manually, and you have to know what statuses are in place or you'll end up with all sorts of different ones)

Confluence helps us manage small and large projects

Sep 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system from a well-known brand helps us to simplify project management. Here we store all the documentation that all team members have access to. This is very convenient, because viewing, editing or discussing the document in real time is an important task, without which it is impossible to imagine the work of a modern office. In Confluence, I create task lists, distribute them to users and control the execution of work. The system is easily integrated with Microsoft Office, so you can work with documents right from the program.

Cons: The system is difficult to work with large amounts of data, at low-cost tariffs there are a number of limitations.

The Best for Tribal Knowledge

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Confluence is one of the best applications to document Tribal Knowledge. We are in the process of standardizing our entire company one it. It's a must for companies that struggle with internal communication & transparency.

Pros: Versioning, collaborating is wonderful.

Cons: You cannot look at comments while editing a confluence page. I, honestly, cannot understand how this isn't a feature. I know for a fact that hundreds of Confluence users across hundreds of companies would use this. Now, I need to have two pages open, one in edit mode, and another out of edit mode so i can actually view, and resolve, comments. The only reason i can think of for why this isn't a feature is because the way Confluence is coded (the foundation) doesn't allow for this feature without significant code-changes. But I'm just spitballing at this point.

Recommendations to other buyers: Make sure you need it first. If you're a smaller company, the cost may not be worth it.

Not Optimally Infulenced by Confluence

Sep 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: - It isn't exactly difficult to use (at a basic level of engagement).

- Plays well with Jira and other Atlassian product.

- Is based on a very function-oriented concept.

Cons: - Seems aged; not exactly cutting-edge UI and functions.

- Too many layers to wrangle with (esp. re: permissions, global permissions, page modifications, etc.).

- Drafting/publishing functionality is surprisingly low.

Overall: This application can be daunting to entry-level users, despite Atlassian (proprietor) marketing it as simple to use. My experience, in fact, is that, in order to get a deeply functional use of it, one must practically take a university course in all-things-Atlassian. The user interface leaves much to be desired. Several features are stifled and seem almost archaic. The editing tool is extremely limited on modern user options that most probably expect to have access to these days (custom font color selections, inability to remove files or paste formatted images directly into the page editor screen, and more).

Overall, this tool is not terrible, but it does not help users save time, gain efficiency or easily create and publish knowledge base material, etc. (at least not at the moderate-usage level).

Capterra-loader

Integration with JIRA is best feature

Sep 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates with JIRA...But thats where it stops.

Its a basic doc storage systems, that has different ways you can create/store the docs, none of which I love

Cons: its rigid. And where it is flexible, its difficult to use. Far to much 'mind mapping' to figure out how to use the software. We had to use a google sheet to track out confluence documents... how silly is that.

Overall: it works. Your scrum master will like it. Execs will think the integration is a no brainer, and they are right. You wont love the experience however. But it is the best if you use JIRA.

Capterra-loader

Confluence is easily best in bread

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Ease of use

2) Provides a fully integrated with Jira Core/Software/Service Desk tool for team collaboration, status reporting, Knowledge Base(s), etc. Your imagination is the only limit.

3) Setup Reporting at all levels

4) Atlassian Confluence Eco-System

Cons: 1) Not a fan of the Atlassian Custom Support model. You can get answers in a timely fashion but you cannot normally call and get a technician on the phone.

Overall: Way too many to list here but in short, combining Confluence with Jira makes for an incredible dynamic duo.

Confluence Review

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great functionality, web-based KB & SOP's for our department.

Cons: Not any issues that I can think of.

Overall: We've been using Confluence for a few years. We recently (within the past year) "upped the ante" with Confluence and are using it on a daily basis. We use it for the knowledge base and standard operating procedures. We also use it for schedule tracking and team documentation. I am an end-user but we had a consultant come in last year and he taught us some advanced features and functionality. I've explored several new functions within Confluence and like how everything works together.

Recommendations to other buyers: The online documentation is very helpful & useful.

Capterra-loader

Perfect for a wiki-like documentation resource for your business

Sep 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The Confluence interface is easy to use and perfect for managing documentation/assets for SOP(Standard Operating Procedures) lookup. Easy to update documents with clearly visible revision stamps.

Cons: Organization for making it easy to click around documents can take some getting used to, but overall this on the moderator to make sure links are clearly visible for new users.

Overall: No errors in over 5+ years is a real bonus. It manages SOP documents perfectly and easy to revise them with a homepage that alerts users of changes.

Great way to add and access documentation

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software provides a good solution for having documentation readily available for team members. Having the documentation/calendars all in one place means that team members do not have to waste time searching for what they need.

Cons: The search function is not very robust or comprehensive. Oftentimes, you need to have the exact wording or title of what you are searching for to return results.

Overall: We benefit by having all of our help documentation in one place, saving time by not having to search multiple sources.

Confluence - An effective way of Documentation with Collaboration

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A great tool for managing the overall project documentation. The online editor provides the capability to create document with Confluence, eliminating the need of 3rd Party tools. It has a great capability of importing documents from other file types and creating ready to edit document in confluence. It's integration with Jira service the need to have an end to end collaboration with User stories and tasks. GIiffy diagram helps to create the end to end data flow, process flow diagrams.

Cons: It would be great to have the capability to download the entire folder structure created within confluence with the associated documents.

Central knowledge sharing hub as no other

Aug 27, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If new features are released they have been thoroughly tested by both the vendors and a bunch of test users. They have also been verified and user tested with a set of random users. Atlassian also regurarly interviews customers of their software to get to know how they use their software to be able to make it even better.

Cons: Confluence is incredibly powerful and there's so much you can do. But it pretty difficult to keep structure within a big Confluence instance where everyone is allowed to create spaces. "How do we make sure new users find their way?" is the biggest question we currently have.

Recommendations to other buyers: Just give it a try within one of your teams and if you like it start spreading Confluence from there. The best way to show it's potential is to actually use it. We started out with a group of 15 people and now have over 1000 users using our internal Confluence without the need for any advertising/intro sessions within the company. Confluence sells itself!

Ease of Use with Robust Features

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to template and replicate sections; branching across departments for multi-tier levels of documentation and support resources. Stability of features helps to ensure that I am not needing to relearn items with each time that I go to update the system.

Cons: Recent notice of general slowness or inability to access; seems to be sporadic but can be restrictive when it occurs.

Overall: Collaboration across departments and team members; continuity of resources and documentation. Ease of editing and updating.

Love it for the ability to keep everything in one place

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a marketer, so I write a lot of things every day - articles, blogs, surveys, etc. And I do all of these here because it's so convenient! Everything is organized and very simple. I can always find what I'm looking for, I love that I can integrate my account with many other programs (like Trello, for example). I love all their extras. Confluence works perfect for me.

Cons: The only thing I don't like is working with tables because it's totally not like with Google sheets or Microsoft Excel. You can't copy paste several sells simultaneously and it's very inconvenient. They need to do smth with this.

Overall: Works great together with Jira.

Not good for product documentation. Horrible search functionality. No versioning.

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use. It is pretty easy to organize content. It is easy to customize content to fit your branding.

Cons: The user security needs improvement (have to restrict on a page by page basis). There is no find and replace. There is no grammar and spelling check. You have to pay for a lot of plugins that would improve the software. Not good analytics without setting it up yourself or paying. No good mechanisms for feedback from clients

Overall: My company has a site for a help center for our product help.

Useful tool for collaboration and documentation management

Mar 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Confluence on a daily basis for everything from getting feedback on designs to managing my own to-do list. Creating documents is easy, and the ability to leave inline comments on both text and attached images/files is awesome. Also, the JIRA integration is great and makes it really easy to manage projects.

Cons: PDFs that are included on Confluence pages are often rendered incorrectly, and editing text formatting can be finicky and frustrating. Beyond simply viewing and editing documents, the interface isn't the most intuitive, and understanding what permissions you have in the software is nearly impossible to discover.

Multi-purpose application, wonderful for tracking projects, collaborating, etc

Aug 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to design pages "right out of the box" so to speak. Intuitive UI to add in widgets and drop drag design to ensure the page looks like you intend. My team uses Confluence to track our projects, link to our central documentation, and helps provide higher management insight into what we've have going on.

Cons: Permissions and privacy settings aren't easy to figure out and take a little fiddling with to ensure that you're applying exactly what you intend.

Confluence as platform for your documentation, manuals or guideline

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Collaborative editing

- Easy to install/setup

- Support many languages

- You can use Confluence as wiki, for manual pages or documentations and so on

- Mobile application

- You can extend features with plugins (some of them are free)

- Modern design

- Jira integration

Cons: - Expensive plugins and licence for Confluence

- Setup for "Collaborative editing" feature is not easy when you want use reverse proxy

Overall: Confluence is our key to collaboration and knowledge sharing.

Confluence is an essential tool in our company to create documentation, plans and share easily

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, does not have too many restrictions. It allows you to setup pages quickly and add the required data and allows to share with other users easily and invite comments. Comment tracking is great and the version tracking really helps to keep track of things.

Cons: The formatting of the page while adding images can get tricky. Also, the categorization and organizing of the pages is not the most intuitive and can have you running in circles to find something in a certain category if you don't have the exact link to the page

Overall: We are able to document everything we need to like product designs, software designs, documenting certain use cases and flows, etc. The best part is being able to share it with users easily and invite comments or even have them collaborate right on the page and the ease of switching over to JIRA and the ability to refer to defect id's here helps

Perhaps the Best Collaboration System Ever

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My favourite feature is perhaps its most basic feature - Documentation.

I love that most questions can be answered by "Have you checked on Confluence?"

Cons: The Gliffy plugin seems to report problems occassionally. Then I have to wait for the next update of either the web browser and/or the Gliffy plugin and/or confluence before I stop getting the error messages.

Its still usable - just a pain to have to click the "Do not send report" - anytime the error pops up.

Capterra-loader

We use Confluence for systems and product documentation.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the software is easy to compose quality documentation in and find it later on. It provides a deep document language ranging from easy to use to highly technical. It creates a format that is accessible by technical and non-technical users alike.

Cons: The quality of third-party plugins can range from excellent to nearly dangerous. There does not seem to be a strong vetting process, and installing bad ones can lead to extreme problems.

Capterra-loader

Our Product Team thrives in Confluence

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Managing different aspects of our software offering (product) has always been a nightmare due to the complexity of what we're building. Confluence has given structure for our Product Team and transparency to our company. We use Confluence hand-in-hand with Jira, which allows our Product and Development teams to work more cohesively.

Cons: Some things are hard to find. The UI isn't great and leads to the "some things are hard to find" aspect.

I'm working with Confluence by daily basis in order to share information between the employees.

Jun 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the ease of use to post page and share it with all the team inside the company. the connectivity with other attlasian products is also a good plus.

Cons: the edit ability is very limited - it is less reach vs. MS word, and all the copy past from other products like SM word or other specially tables you lost the style and design that you made.

Overall: I get the ability to publish internal articles and any other best practice that can be shareable easily with all the people inside the company.

Excellent collaboration tool for work colleagues.

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Worth the money if you want to become more agile and faster working in the environment. Work on multiple documents together at the same time. Great for conference calls.

Pros: We transitioned over to confluence and jira to help our internal workflow, dropping the need for shared drives, word documents, excel spreadsheets. Confluence drives our results and productivity. We find the tool superb to share content rich media to others, processes and procedures.

Cons: Missing some key macros that could really boost the web applications potential i.e Excel macro, polling tools etc. However we are working with the provider to open up these tools.

Easy to use publishing system

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This is an easy to use web based publishing system that links with Atlassians own kids.

The use of macros to manage templates such as meeting notes and agile scrum retrospectives is very useful. The use of @ to notify people of their action in a meeting is easy to use.

The stripped down page formatting is simple to use and reps you focussed on the content of meeting notes, summary pages that automatically show outstanding actions is very useful

Cons: The lack of integration with Microsoft office or office 365 products , I don't mean tight integration but you can't easily transfer word documents or Visio diagrams .

One shortcoming is that you can't use @ and send notifications to a group, the @ only works for individuals on the system.

A good application, fully compatible with other Atlassian products

Aug 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence has a lot of useful functions that help to optimize the work of our company. Its main advantage is that it is fully compatible with other Atlassian products. Another point that I would like to draw attention to users is the presence of a powerful built-in text editor, in which it is easy to create documents that are diluted with multimedia inserts.

Cons: The interface of the application I would not call simple, convenient and intuitive. Despite the fact that I work in a large company, I still use the application at most a half, the rest of the functions I would like to just hide.

It works, yet needs to be more organized.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do like the possibilities that you can create a roadmap easily, create notes containing checklist, a knowledge base and centralize everything in one place. That's a great option as you have everything in one place.

Cons: I do not find an order that things are kept, it doesn't look clean enough to find the things you have created. We mostly used it as a knowledge base central, and it's great to input data, but finding them is a little complicated that another software might provide even better.

Overall: I was able to create a roadmap easily, notes containing checklist, a knowledge base and centralize everything in one place.

Thanks to the creators of Confluence for a simple and convenient system!

Jul 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The first thing I'll tell you about Confluence is that the system works and it's easy to master. For example, the application has a sufficient number of functions that are intelligently thought out and implemented. In addition, apart from office specialists, remote employees work in our company, and Confluence helps to establish the most effective interaction.

Cons: The user interface after the next update of the program can significantly change, so you have to look for familiar and convenient functions in completely new places. This situation happened to me about a year ago :)

Capterra-loader

Great tool - easy to use across company boundaries

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: intuitive start and usage

faster than sharepoint

supports simple collaboration

good to use in projects as well as in line organisations

Cons: needs guidance in standards to avoid anarchy

office365 integration is not perfect - macro functions do not work properly e.g. in showing details of ppt presentations

difficult to catch the data with business intelligence tools

Overall: fast setup to support co-working in network groups

easy to work with with customers

Confluence is a great tool for team collaboration and information sharing for Agile projects

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.Its Cloud based tool; so its easy to update/manage changes

2.UI is simple and easy to use(user friendly)

3.Put/Update information in wiki instead of sending via e-mails

4.Confluence has many features that make it easy to share infroamtion

5.Awesome document version control system

6.Multiple user can change at a time

Cons: 1.Configuration is the big task in confluence

2.Document management system is problem

3.E-Mail will not send to assignee If user changes only assignee field

4.Cost of tool is expensive

Overall: Confluence is a great tool for team collaboration and information sharing for Agile projects

Excelent Wiki tool

Feb 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: *Really simple to use

*Can create all pages that you want and organize in spaces.

*Permissions policy for all content.

*Integration with JIRA and Hipchat.

*Export pages.

*Meeting notes

*Addons available

Cons: *The cost increases considerably in large teams

Overall: When the company starts to grow, the availability of information to all team members was getting diffilcult. With confluence we can centralize all the information about projects, workflows, procedures, etc in just one site

Great for Internal Content/Documentation, Happy Overall

Jul 12, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - notifications of pages or sections you are "watching"

- ability to create sections to as to create documentation for different areas/teams/projects/etc

- customization options for the company, team and individual

- ability to create templates

Cons: -space settings and user permissions are sometimes difficult to use and understand

- if there are many pages it is often difficult to navigate through to find what you need

Use this for my work and product teams every day and its very valuable

Jul 13, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to organize information and details about my teams. Love the various macros to make creating team pages or any page with content that much easier.

Cons: Learning curve. It can be difficult to figure out what macro does what and how to efficiently use features when you first start. I find myself editing other pages just to see "behind the scenes" and using best practices. A better tutorial perhaps for new users.

Confluence is good by itself, better with other Atlassian products

Feb 21, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Confluence is a good documentation platform that's very customization, but it really shines when used in conjunction with other Atlassian products, so be sure to plan and test accordingly to make sure you see the real benefits.

Cons: Issues come up when we start to pay attention to seemingly simple things, like creating robust and customized tables, which require plugins to be purchased from third parties. Add to that the frustration of pasting in documents from Microsoft Office (Word, Excel, etc.) and the formatting doesn't paste in properly. It can be intensely frustrating.