Who Uses This Software?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.


Average Ratings

351 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About Confluence

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.


Confluence Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management

Confluence Reviews Recently Reviewed!


We use Confluence as our 'source of truth.'

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It's relatively easy to navigate, and a good way to keep folders/content organized, even after people move departments, leave, or organizational changes happen.

Cons: The search functionality isn't great -- it seems as though you have to type in exactly what you need in order for it to populate, which is hard if you're trying to find content on a general topic.

Capterra-loader

Excellent for centralizing information

May 17, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is excellent for supervising the project, the tasks, the equipment, the order entries. Although it is mainly designed for engineers, it is very useful as a tool for organizing work and tasks to work on equipment.

Cons: Navigating the pages is complicated. If the user accidentally leaves the Gliffy diagram without saving it in advance, he can easily lose the information. The design is not intuitive

Easy to use for the whole team

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It is easy to use for the whole team, can add different types of pages to record information on. Can split the information up into teams.

Cons: I feel like there could be some more useful features added as the pages are a bit bland and dull, something to brighten to up a bit.

For Documentation is just great!!!!

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to documentation is most appreciate - Any new persons which have not knowledge of this software He/She can document very well
Page lay out is very nice in this software

Cons: Sometimes use to some feature is not easy for Beginner or novice
like If someone needs to use Checkbox a multiple time in table then its not working as per expectation

Overall: My all work-tasks approach is documented in nice format

Convinient framework for information exchange

May 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this program for a long time and I want to say that it is a well thought-through multifunctional tool for information exchange and collaboration. Everything that was shared can be commented and grouped. Within the program, you can create conversations that is very beneficial for communication.The interface is very convenient and easy to navigate. Creating a page for spreading new information takes a few seconds. A great benefit is that you can view previous versions of articles. The learning curve is quite short.

Cons: I would like to see the search feature improved, because it's a little bit clumsy and sometimes it is difficult to find information needed.As for data security, I'm not sure that everything is at the right level.

Confluence - You Get Out What You Put Into It

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Confluence is absolutely one of those tools where you're only going to get out of it what you put into it. We're working now on increasing adoption within our system so that everyone uses all of the great information and resources that we have stored in our Confluence.

Pros: It's pretty easy to use and I find most of the page editing tools very intuitive. I appreciate the ability to restrict pages - this allows you to use the spaces for private brainstorming, collaboration, or general information. Some of the widgets are pretty cool too.

Cons: It's a bit of a challenge to format the tables - the functionality is pretty different than any other system that I've used, and I wish this was more simple because tables are a great way to organize information. The search function is also pretty literal; you need to have exact phrasing to find what you're looking for, which can sometimes be a challenge.

I use this software about once a month to find out things about my office

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I am able to go find out information about things that I need to know for my position without having to bother others. Makes information easily accessible

Cons: I don't like that is hard to navigate and I think there is too much information stored. Although there is a search button, it tends to send me to more places.

Overall: There are many benefits from this software. One is being able to post info that I find for my colleagues and another reading the info that my colleagues post as well.

Like Google Drive but More!

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to tag users within a document and assign tasks - those are examples of features available with confluence that aren't in Google Drive

Cons: Due to the amount of features, I find it difficult to navigate and learn the software - I know there is more to it than what I'm doing/using for my work - but it's not as intuitive

One of the best Documenting tools I've ever used.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you get used to it, it's quicker and easier than other documentation applications.
You can assign one or several viewers to certain documents and the will be notified.
it can be linked to jira and vicebersa

Cons: It took me a little while to understand how to work with it.
WYSIWYG text edit tool should have all the functionality stuff that Altassian bb-code brings

Overall: Other developers get way more confident on escalating applications if the code is there for them to fetch any information.

Capterra-loader

Using it as a central document repository. Quite easy to use.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy learning curve. Good integration with Google suite and other Jira products of course. Good collaboration environment.

Cons: The editor is too simple and not very clear on what can and cannot be done in it. Also, notification on what has changed in docs are not clear enough.

Capterra-loader

Does the job - planning and documentation

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence connects naturally into the JIRA instance, and there is basically no learning curve.

The ability to use templates with very little adjustments meets most of our business needs.

Documenting and planning in an environment that is connected to where we are executing plans feels natural.

Cons: You can't create templates to reuse, the connectivity to JIRA is limited, a friendly name URL would be useful.

We have an excellent experience in using this for last many years for colloboration and information

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scalable. Robust. Features are excellent. Unlimited storage. ease of navigation. Simple integration

Cons: There is no cons about this product and we have been using this for many years now and we find it very effective

Overall: We find it easy for colloboration and information sharing

Great tool for documentation for quality development

May 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Having a tool for documentation that can integrate with your project planning tool is simply amazing. Team members performing can easily have access to the right documentation from within Jira. Bringing Confluence pages to the Jira workspace by adding ¿gadgets¿ allows developers and support staff to easily view documentation relevant to the tasks they are working on.

Cons: What I least like is that it does not have words limit for what can be placed on a single page. Long pages that cause readers to keep scrolling to assimilate all the content usually make the reader to soon lose the motivation to keep reading which defeats the purpose of the documentation

It works, yet needs to be more organized.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do like the possibilities that you can create a roadmap easily, create notes containing checklist, a knowledge base and centralize everything in one place. That's a great option as you have everything in one place.

Cons: I do not find an order that things are kept, it doesn't look clean enough to find the things you have created. We mostly used it as a knowledge base central, and it's great to input data, but finding them is a little complicated that another software might provide even better.

Overall: I was able to create a roadmap easily, notes containing checklist, a knowledge base and centralize everything in one place.

Best for engineers

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall, great for highly detailed or complex projects -- which makes sense, as they tout the Jira connections. A solid option for bigger teams with communication challenges.

Pros: Confluence has a lot of technical options that make it good for managing highly complex projects. The integration with Jira is excellent.

Cons: While Confluence has a lot of benefits, the core of the platform is challenging to use. Business teams or light users are likely to find it too complex and simple tasks can easily get lost in the high level of details required to power the platform.

Overall, I think confluence is not intuitive. Lots of features, but takes a while to figure out.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can easily post and share documents with my team. For remote teams, that is essential.

Cons: The tables feature is lacking. I have to update reports on confluence to my manager and I dread it every week. It needs to work better with Excel so that I can just import data, or It needs to have some of the easy formulas that excel has.

A great documentation platform

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The UI is easy and simple.
There is a plugin system to add missing functionalities.
Search and tagging documentation is really helpful. Integration with other Atlassian tools is really nice.

Cons: The markup is sometimes challenging.
Permissions on pages and spaces is sometimes confusing.
Writing plugins could be challenging.

Capterra-loader

Outstanding Wiki tool

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: A very flexible wiki tool. Ability to link to Jira tasks is a huge plus. Proveds developers, Qa, and taskers the ability to have more information on a ticket.

Document collaboration is key, teams can comment inline, make Jira tickets from documents or have approval conversations in page footer.

Templeting and macro addon are a huge plus and allow for flexibility and inclusion of many other tools.

Cons: Organization can get out of control of not strictly managed. User permissions can get very granular if you go into restricting too much too fast.

Confluence is a place that developers can document anything about the project and easy to share.

May 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to document down anything about projects, example flows, requirement and documentation.

Easy to share between team.

Security part is done well because of the permission.

Cons: Navigation about pages is difficult.

Gliffy diagram tool in confluence that created might lost easily because if user didnt get to save it and accidentally exit it will be gone.

Layout is not user friendly enough.

Overall: Easily to track all the requirements, flow and diagram that is documented down in confluence. Save time in asking around what's about the projects.

In the same time, the steps of doing 'something' can be written down in a word format that can easily guide new people on 'something' easily.

Just lack of customisation part.

Great as knowledge base

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We currently use this as a knowledge base and everything works really well. It's user-interface is intuitive and easy to use. It also has good integration with the Alassian suite of products.

Cons: As a simple knowledge base, I can't find a fault with this product. If I had to nitpick, it probably is the pricing for the cloud hosted solution.

Excellent for knowledge base and centralization of information

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence provides a centralized location to capture valuable information with simple posts and upload and store documents.

Cons: It is easy to get carried away during the initial setup and you can find yourself in a mess quickly.

Amazing!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence is brilliant!
For monitoring work, tasks, teams of people, order tickets, Confluence is the best. It is apparently for engineers but as a marketer, it is so useful as an organisation of work tool and task tool to work collaboratively with a team.

Cons: Probably, that theres not many functions but i wouldn't expect it for an engineering tool? Its brilliant dont let it put you off!

Overall: Benefits were: Accessibility for me and team, Great organisation tool, Task tracking, meeting note holding, back up for work

My company uses Confluence to track projects throughout our organization.

Apr 29, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It seems to have a large range of functionalities and it works well with other products (JIRA, GSuite, etc.). I'm currently trying to build out a process for people across the org to use. There are nice benefits, like the ability to make a template that others can duplicate and fill out. In addition, the calendar capabilities make for easy scheduling.

Cons: Because confluence has so many features, it is not intuitive unless you are making the most basic pages. For the project I'm trying to track in Confluence I have had several meetings with our in-house confluence guru. I would recommend having someone dedicated to really understanding all that confluence can do, otherwise you may miss out some of it's cooler features.

A joint workspace that connects people with ideas.

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The platform has a very good function for controlling the version of the document. You can use the program to share knowledge with all team members. Thanks to the convenient description of the page, you can easily organize your business documentation and find what you need. Use the platform to communicate with several teams and develop the best programs and useful systems for scheduling and fulfilling the timing and completion of sprints and testing. Very effective platform for creating notes, project plans, requirements documents, release notes, road maps.

Cons: Sometimes it is difficult to format the page and insert links or files. I also found that the search function can be improved, sometimes it does not return the functions that we need. I want the license cost to be less to add users to the platform for free.

Very high quality service

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Information in Confluence is placed in special sections - spaces that are containers for pages. Spaces allow you to share information between projects or teams, can have a unique data structure and appearance depending on the needs of the project. You can create a space either from scratch or using one of the appearance templates for more convenient data organization. Permissions in Confluence are divided into three levels - global, level of space and page level - and can be specified on each of them.

Cons: In addition, that the system is very expensive (I mean for our small office), at the moment I can not single out any shortcomings.

Ease of Use with Robust Features

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to template and replicate sections; branching across departments for multi-tier levels of documentation and support resources. Stability of features helps to ensure that I am not needing to relearn items with each time that I go to update the system.

Cons: Recent notice of general slowness or inability to access; seems to be sporadic but can be restrictive when it occurs.

Overall: Collaboration across departments and team members; continuity of resources and documentation. Ease of editing and updating.

User friendly and easy to navigate

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I mostly use this tool to upload and review documentation and standard operating procedures. It's super useful because you can organize content in so many ways and embed all sorts of content (pictures, graphs, etc.) as well as attach files to pages.

Cons: The left hand tool bar is wonky. It would be nice to have the bar stationary or maybe a limit on the number of characters. It would also to have a search feature (or maybe I'm just unaware of one that exists) that allows me to search through all the pages without having to open each one and manually find words/phrases.

Capterra-loader

Confluence helps you to structure documentation in a way you never did before

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only can confluence be melded into anything you want, they have a huge number of pre-set templates and configurations that means you don't *need* to do anything more than pick a 'type' of space on the first step, and you are good to go.
Being able to quickly bash together a confluence space, then letting out users go nuts, is really beneficial.

Cons: Sometimes I think there could be more prompts and tips while you're working, such as on the 'Decision Log' pre-set - it took me longer than I care to admit to figure out status changes (hint: you have to do it manually, and you have to know what statuses are in place or you'll end up with all sorts of different ones)

Very Easy to Use as a front and backend user

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I highly recommend this for any organization who needs an easy to access and easy to manage intranet space that can allow multiple people to help keep it up.

Pros: You can limit access to only people in your organization. Also the pages are WYSIWYG which makes it easy for anyone to make edits/additions to pages

Cons: There are a number of Macros that you need to purchase if you really want to make the most out of your pages.

Confluence is an essential tool in our company to create documentation, plans and share easily

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, does not have too many restrictions. It allows you to setup pages quickly and add the required data and allows to share with other users easily and invite comments. Comment tracking is great and the version tracking really helps to keep track of things.

Cons: The formatting of the page while adding images can get tricky. Also, the categorization and organizing of the pages is not the most intuitive and can have you running in circles to find something in a certain category if you don't have the exact link to the page

Overall: We are able to document everything we need to like product designs, software designs, documenting certain use cases and flows, etc. The best part is being able to share it with users easily and invite comments or even have them collaborate right on the page and the ease of switching over to JIRA and the ability to refer to defect id's here helps

Good documentation collaboration tool

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use collaboration tool. Very good integration with Jira. It has very nice document version control feature. A lot lot lot many other functionalities.

Cons: There are always some bugs discovered while using it. APIs are limited. There are many things you can't do through API. Search capabilities are not that great.

Great for team collaboration

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best tools for team collaborations on projects. You can use it to share knowledge to all team members. It sort of acts as a mini wiki for the company which we can turn to when we need info or look for solutions on problems that have been encountered before.

Cons: Image sometimes scales really bad and therefore will look bad when publishing the content. Also, WYSIWYG editor could be improved.

It's a great central point for projects

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a great platform for project organization. It is really useful for product management and then other teams to refer to as the product documentation.

Cons: There could be more functionality and capabilities in the platform. It would be even better if it integrated with other project platforms.

Capterra-loader

Is a great tool for internal documentation to use in a company.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We you confluence to create wiki pages for our employees on software changes, how to's, troubleshooting tips, and management of information as well. I really like the creation of wiki pages to be honest. It helps me share with my team tips and tricks as I learn them to share with my 'group'. Meaning members of my group are 'watching' the group pages and it notifies them of changes. Which in turn allows them to edit the same page and add their knowledge to share with the team.

Cons: This is not really a con more like a feature request, but I notice that if you and someone else are trying to edit the same page, it ends up freezing or never saving either persons information they entered. I have a request into them but I thought I share the only con I have.

Good for collaboration or wiki type work

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: If you use the Atlassian suite of tools like JIRA and Hipchat then you'll feel right at home here. Great as an internal wiki and place you can share documents.

Cons: The user experience is a bit tired especially as they have recently updated the user experience for JIRA, but I'd expect this will be coming soon.

go to documentation platform but lacks innovation

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: we use Jira, Jira service desk and Confluence. Everything works really well all together and we don't have to train anyone on how to use Confluence as it's really easy to get into. I like the different integrations and snippets that are available. it's quite basic but helps to keep everything simple and clear

Cons: the new UI make it a bit difficult to find what you need in Jira so hopefully they are not bringing this UI over to Confluence. THe only challenge is to keep your documentation up to date it feels like in 2018 we should have a system that disrupts this documentation management process and I don't see confluence going into that direction.

Promotes an open knowledge sharing culture

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) It is very good for knowledge management & sharing
2) They have integration with 3rd party apps. I like the one with LucidChart
3) Always adding new features

Cons: 1) Sometimes it does not work on some browsers, but it could be the browser's fault
2) Font styling can be a challenge (just nitpicking here)

Confluence changes the way we track, prioritize and deliver our content.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the thought that went into the day to day features of project tracking. Our content and progress is so much more visible and easy to update our SMEs and project owners on.

Cons: Getting everyone to buy into the system can be hard when first introducing it to a team. Some people have been set in their ways and don't necessarily want higher visibility on their day to day operations. That is not really the fault of the software though, more an unhappy side effect to change.

Capterra-loader

A very useful tool for managing the complete knowledge repository and team-management information.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Another good factor is its various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with Jira etc which is quite useful for us.

Cons: Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Overall: There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

Very best product to setup initial initiative for collaborative knowledge sharing and organizing, and still very useful after the setup.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Basic usability is convenient and enforcing collaborations. Abundant add-ons to enrich functionalities. Maintenance is relatively easy.

Cons: If the organization is serious about information security, proper consideration is needed beforehand.

Confluence is a tool created for the exchange of files and organization of projects in companies.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - Its main advantage is that it greatly facilitates the exchange of documents, information and files between members of a work team.
- It is also of great help and usefulness in the organization and management of projects in a company, because it allows you to integrate the members of the work team and to have a better follow-up and documentation of the tasks.
- Another very favorable advantage is that it has a mobile version, which allows you to follow the team's activities from your phone.
- It has a large number of supplements that help you facilitate and simplify daily activities.

Cons: - Something that would be better is that more people are allowed to make edits or modifications simultaneously or at the same time.
- It would be good if they could extend the time they give to the free trial version, so that the user learns to use this tool well and decides to buy or buy it faster.

Overall: Confluence is a tool made to improve and facilitate the exchange of information in work teams in a company, and help in the management and organization of projects.

He has helped in the communication and organization with the work teams. Improve productivity. Easy.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It adapts to the way teams work, it is a flexible tool that can also be customized. Integration with JIRA is essential

Cons: It is very easy to get lost in the projects, that has made me a little complicated, like your search engine.

Everything you need to keep the company's information organized

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: With Confluence my team and I have a better way of working. We are more integrated and all under the same guidelines. This tool is unique, it allows us to stay connected through your app on our smart phones. I love its interface is very friendly and almost intuitive. Very easy to use and it is very efficient.

Cons: I think the free trial time should expand a bit. So those who are interested can have a unique experience and will be completely sure to buy the software.

Capterra-loader

Usinbg confluence for more than just Project management

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Although the tool is primarily used as a project management platform we use confluence to house our internal Knowledge Base. It's kinda like an intranet that allows out PM's to have a go to location for knowledge, tools and resources.

Cons: For what we used it for we need a small team to manage the data that is uploaded to the environment.

My go to option for documentation at work!

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I really like how simple and straightforward this product is to use. I use it as my go-to when documenting project notes, meeting minutes or anything else that needs to be recorded and not lost away in emails.

Cons: Some of the editors sometimes conflict when more than one person is making an edit. It would be good to see a 'collaboration' mode or similar.

Easy to use and quickly customizable

Apr 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use, you learn fast how to use the software effectively. It has a lot of features with powerful functionality.

Cons: Support can be a little slow and for IT projects the macros could be further improved. Not much other cons what I've seen.

A great solution for our company's internal wiki

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Confluence offers many features, and it's available either self-hosted or in the cloud. There is a lot of documentation about how to use it. There are many applications and add-ons that plug into it. It's relatively simple to learn how to edit pages. There are great dashboards and collaboration features. Spaces are a nice way to split up content among different teams or areas of concern.

Cons: Can be a bit pricey. Administration can be cumbersome or complex due to the powerful features available. Can be slightly slow / resource hungry.

Great software for both internal- and external-facing documentation

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I liked that Confluence is really easy-to-use. A GUI editor means that you can just write things down even if you don't have any background in markdown. Inserting screen captures into your documentation pages is also easy, as all you have to do is copy, then drop the captures into the page, without needing to save them beforehand. Confluence has everything my team needs for coming up with comprehensive support documents. There are also many third-party plugins you can use for your documents, e.g. for generating PDF copies and formatting print-friendly pages.

Cons: Although the GUI editor is cool, at times, particularly when I want to customize a page, it's also its biggest drawback. You can't customize the page at all. Moreover, there are times when Confluence takes too long a time to load. Lastly, although documentation is comprehensive, at times, you have to do a lot of digging before you can find the appropriate support page for a feature. This might be because of the software's broad list of features. Many of the third-party plugins are also quite expensive.

Overall: Confluence is a more than capable page for generating support documentation.

Good fro keeping up to date

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This is an app used heavily by other departments in my company. I use it to track where engineering and IT are on certain tasks. There's been relatively low adoption of this tool, myself included, but when I've used it, it's works fine and is easy to maneuver through.

Cons: My guess is this tool is more robust than I'm aware of. The whole thing is very austere. Maybe if there were some prompts or alerts, or Did you know... interactions I'd have abetter idea of just how useful, or not useful, this app could be. But, for what I need it to do, it does an adequate job.

More than year of using as a Product owner

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - all documents for the team in one space
- easy acces
- limited access for selected employeese
- text editor and possibility to add tabels
- possibiolity to copy pages

Cons: Complicated and difficult management of users and their access. Very complex and complicated settings.

Capterra-loader

is a Knowledge Repository

Mar 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Third party add-on are available.
Easy to document data.
Document management.
Discussion board.
Well organized and accessible.

Cons: Integration with cloud apps is little clumsy.
Search and formatting can be improved. Can improve on templates.

Overall: Knowledge sharing and documentation.

Confluence is the "Home-Base" for our company

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence has become our "home-base". It is our go-to for process instructions and documentation, project management, meeting note documentation, and everything beyong.

Cons: There are not too many options for customization within the pages or the templates. Sometimes I wish there was more!

Capterra-loader

Great for documentation

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I most love the ability that Confluence allows different multiple teams to track, edit, manage everything from anywhere and any device. And you can use it for exchange information with your clients and your staff. Customer service helping too much.

Cons: The only thing that I hate about this software is there is no any autosave feature, you must save everything after you finished your work. And I would like to see exporting tool for download.

An excellent tool for exchanging information

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence is great for writing and publishing data from the workspace. The user interface is quite user-friendly. It allows you to easily share information with members of your team.

Cons: The search function is not working properly, so problems sometimes arise with it. Not enough enough variants of templates for design are presented. In the editor, you need to increase the number of functions.

Everything you need to improve the way you work

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since using Confluence my teamwork has improved immensely. Our work has become more collaborative and this has taken us to a higher level in terms of planning and organization. It is the most complete software we have ever tested. Very easy to use and very efficient.

Cons: What I did not like is the free trial, it only lasts a week, they should extend it up to 15 days, so it would convince even more of the really good thing that is Confluence.

Overall: Confluence is all that is needed to properly manage any project, without a doubt it is an efficient tool in all its functions. Its design is innovative, which allows any work team to use it without any problem. And the most important thing is to be able to use your mobile app and be in the whole process of your projects and not miss anything.

great for internal training

Mar 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to share, communicate and collaborate on training and knowledge training docs, with a big team, everything centralized

Cons: onboarding was quick and easy, nothing bad to say, what I least loved was the learning curve for admins

It's great but features are meh

Mar 23, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It's great for group collaboration and documentation of projects. It's interface is easy to use and understand.

Cons: I don't understand why the entire editing interface isn't just replaced with simple Markdown. That would make so much more sense than the WYSIWYG editor.

Amazing for our Development Team

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to create a ticket with all information in it and different threads of comments synced to Salesforce.

Cons: Sometimes it's annoying to get so many updates via email and I wish there was more info to sync to Salesforce.

Great Collaboration tool

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Love that it allows multiple teams to share, track, and give feedback from anywhere. Nice feature that it is cross functional with Trello.

Cons: Not the most user friendly for those who are not tech savvy (can be difficult for older employees to understand all the functionality). Wish it were easier to organized the folders also.

Great for IT Documentation

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is cheap and simple to set up for a few users to use. We use as collaboration for IT Documentation and it works great.

Cons: The price jumps up rather quickly after adding more than a few users. The interface is nice but can take some getting used to.

Working with internal portal including Wiki page

Mar 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The product can provide a good ticketing interface portal for handling tasks and its integration with different databases and systems is near perfect.

Cons: No autosave system makes life harder and would bring the product to 5 stars, it's look should be upgraded as well.

With Confluence create and maintain a document repository, indeed a powerful tool

Mar 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. In-build document editor and other integrated tools.
2. A valuable integrator to Jira and other Atlassian products.
3. Maintain a hierarchy of documents

Cons: We recommend to have an option to download the complete repository of the documents at the local disk.

Overall: A great medium to have all are documentation maintained at one location

Our company uses Confluence for all internal documentation and releases.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how easy it is to create a page that includes code blocks, JIRA issues/filters, and all the other macro options.

Cons: It can be tough to re-organize spaces and trees when changes occur in the company. We're also limited from truly archiving pages, which can make the cleanup process even more difficult.

Overall: Great place for resources, test plans, etc. that relate to the work being completed in JIRA!

Capterra-loader

Helps organizing our information

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Confluence is a very interesting tool if we look to others management solutions, because it focuses on information and how we can organize it instead of simple tasks. Since it's made by Atlassian, you can make integrations with Bitbucket.

It is used in the company for the gathering of information with users

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is ideal to perform narratives of a whole process as multiple users intervene, clarifying and complementing the information, leaving a well-defined process at the end and where the user stories are taken to start or continue with the projects. It is ideal for recording and publishing information from a work area, such as equipment specifications, procedure, user manual.

Cons: If you want to use it as part of an intranet of procedures, it is a bit complex to use for functional users, there are options that can be more inductive. There is information that after being registered, if the user does not have the initial link to read and comment, it is not easy for them to quickly locate the information and request a lot of support just to locate it.

Overall: Because it is an online tool, all the personnel involved have access, and can comment and complete information, thus ensuring that the processes are defined in short periods of time.

Our central tool for sharing documents.

Mar 14, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Confluence keeps content stored in a web browser and documents. It also allows you to write different information, be it project plans or meeting notes.

The content is organized around spaces and pages, which include different types of support (text, graphics, etc.). The various users who use it simultaneously, can write a comment online about a file or page. The hierarchy that gives us in each of the pages, keeps the information organized and accessible.

Cons: Sometimes it can be difficult to format a page and insert links or files. The images can not be placed as we wish and they only have 3 different sizes. That is why, in spite of the great centralization that it provides, I would like it to solve this error, maybe I am asking for a lot because the software is already very useful. but I think you can fix this, it would be perfect.

Overall: This tool helps us centralize the information that was lost in several places (shared folders, emails, document bases, etc.)

We create spaces assigned to the applications, and for each project we create a new version. We reuse or update existing artifacts or create new ones if necessary. Different teams can share and intervene in online jobs. When the current version is finalized, it becomes official and is visible to everyone.

Great tool for team collaboration and sharing information

Mar 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: 1.Simple UI interface & user friendly
2. Easy to share information among team members.
3. Document version control system is helpful
4. Jira integration can also be done

Cons: 1. Search Functionality needs improvement.
2. Need more design and template options.
3. Need a better editor with more options.

Currently using this as Wiki at work

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: I would use this anywhere if you are dealing with a lot of word documents and excel sheet for software development

Pros: - easily searchable content using keywords - cross device support is available - unsaved drafts are available

Cons: - needs better integration with platforms other than the ones from atlassian - notification are extremely delayed, which could be annoying at times - to do tracking is a missing feature here

Great documentation store especially if used in combination with JIRA

Mar 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Integration with JIRA and other Atlassian products is strong. Easy to use WYSIWYG content editor, allows for simultaneous editing by multiple people. Lots of plugins allowing the creation of rich documentation with images, diagrams etc embedded right in.

Cons: Latest UI update has made finding things challenging, organizing content can be tricky. Search doesn't always surface the desired results, sometimes shows content that has been deleted.

Tool for easy collaboration

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Once it's all set up it's pretty easy to find what you are looking for. The hierarchies of information are easy to see and understand.

Cons: It was difficult to set up various pages and privileges the first time. Once I got to used to the interface, it became a lot easier.

Our help to track the workload flow.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is a good complement to Smartsheet for those who use it in their projects, maintaining a single link to Smartsheet on the home page of each project.

Confluence is much better than other programs that try to be similar. As long as your company or you, use a different one from that software, please consider making a change. The reason is that the action items of the consolidated meeting, the ability to create Jira entries from the highlighted text, make it so convenient, practical and productive. It is also compatible with Smartsheet. In a few words it is very easy to edit too.

Cons: Sometimes it can be difficult to format a page and insert links or files. To make modifications with the images, only three sizes are available. That is why, despite the great centralization it provides, we consider it somewhat archaic in terms of format. If Confluence could be so easy to format it would be exceptional. Confluence offers a good page search.

Overall: Thanks to its functionality and design, the exchange of knowledge within our organization was not a problem, because we tackled it without problems through our implementation of Confluence. As with any other user of the project and acceptance of the leadership, however, the software did not intervene and really helped us.

Capterra-loader

A great tool for collaboration and sharing, but has its limits

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: This is an easy medium to deploy across an organization for sharing of data and in support of project collaboration.

Cons: In our configuration it's a bit slow, and the unfortunate reality here is that it's just one more piece of software for our teams to have to master.

Functional and complex are the words that go out for Confluence

Mar 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the most that the rich text that can be used when writing a piece of documentation is so huge, also like that it remembers my recent open documents so i don't have to put them in my browser bookmarks.

Cons: I don't like that sometimes it can be troublesome to navigate to the designated page, of course you can use the search for it but then why is there a left side navigation menu right?

Excellent result

Mar 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very convenient system. This is a real corporate Wikipedia. Each employee has access to the right information, for me it is very convenient. You can work together on projects, check reports and monitor employee productivity. A great solution for my business.

Cons: For integration, high-level specialists are needed. Such almost no on the freelance exchanges or their services are quite expensive. Such things ... I'll have to open a new unit in the state.

Confluence is the best choice for sharing the information with the team members & other projects.

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Confluence is the best tool to share the information with the clients and other team members without maintaining any other documents like word docs or excel docs etc.
1. Confluence functionalities like Live Edit, JIRA integration are good.
2. In the confluence it is easier to search the required document.
3. We can able to see the recent changes immediately and also we can get the notification mails too.
4. We can query for other issues is very easy.
5. Its easy to use - notifications help to inform the watchers about changes
6. Every page can be exported to pdf and doc - you can develop your own macros - you can integrate very helpful plugins.

Cons:

1. Sometimes we can receive notifications for each and every edit in the confluence, this will irritate little bit.
2. UI-design does not look rich or user friendly
3. If we attach a documents into confluence again finding the earlier version of document is little tedious.
4.We have to struggle little about permissions, and it can be difficult to delegate. Some users get overwhelmed by the interface.

Overall: Definitely I would like to recommend the confluence for communication between projects or clients or team members without maintaining the files in the desktop locations.

A convenient solution for project management

Mar 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Confluence is an excellent tool that allows you to conveniently manage projects. Each new update is notified by email. It is convenient to track sales through the toolbar.

Cons: Many available functions slightly complicate the process of learning and using. It is difficult to determine the changes made by other people. There are few options for importing spreadsheets.

Good collaboration and Wiki software if you want tight JIRA integration or don't like Google Drive

Mar 10, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: Good features in a Wiki that connect directly to the project management software JIRA. If you're looking for end-to-end system, JIRA and Confluence are a good combination. Easy to use and relatively easy to setup, most people can understand Confluence quickly. Organization is slightly easier and better to follow than Google Docs.

Cons: With Google Docs taking over the world, there's less of a need for Confluence and Wikis. Also, the features are "meh" for the price especially because Google Docs are free, or Google Apps come with lots of other products.

Overall: Good collaboration Wiki software for people who want to keep track of everything in one place, especially if they use JIRA project management software for tighter end-to-end integration.

Useful tool for collaboration and documentation management

Mar 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I use Confluence on a daily basis for everything from getting feedback on designs to managing my own to-do list. Creating documents is easy, and the ability to leave inline comments on both text and attached images/files is awesome. Also, the JIRA integration is great and makes it really easy to manage projects.

Cons: PDFs that are included on Confluence pages are often rendered incorrectly, and editing text formatting can be finicky and frustrating. Beyond simply viewing and editing documents, the interface isn't the most intuitive, and understanding what permissions you have in the software is nearly impossible to discover.

Pretty easy and useful software

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like that we are able to include all of our best practices, how-to guides and much more in one place. It's pretty easy to get up and running in the software.

Cons: There's no built in function to allow to link the requirements to test plan/test cases. This is the part of quality tractability metrics and the edit mode is not as flexible as we'd like it to be. It would be better if there are more edit functions like Word or Google Docs

Good app for collaboration in technology

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I use Confluence on a daily basis and it is great for collaboration on projects, clients, workflows, etc.

Cons: It is almost so simple, that is it almost a con. The design is user friendly but also limits full potential.

Great tool for project management

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence is a great tool for project management. Having a email notification for each update is fantastic.

Overall: Confluence is a great application with a lot of functionalities, and because of that some can be a little confusing.

Great User Interface

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's rather simple to set up and install. The support staff are rather friendly to work with when needed. A very well documented product.

Cons: Based on feedback of our security applications and appliances, I question the coding practices employed to bring the great user interface.

Great Spot for Collaboration

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We currently use this software as our Intranet, and almost all shared data is stored here for all How-Tos and Help articles for internal use.

Cons: Can get quite cluttered with old and existing information from previous employees and can just get full of a lot of unwanted or old information.

Capterra-loader

Writing a documents, test plans, howto.. topics. Make documental wiki graphics plans. Dictionary etc

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Availability from everywhere. Making plans with transcription for following workflows. Easy to access

Cons: Too low instrumentation for graphical drawing. Existing instruments are not match user friendly. Most functionality seems to be in a server side, so in low internet speed it hard to create documents

Easy way to collaborate with team members

Mar 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Confluence is an easy way to collaborate with team members on documents that are not going to change, like administrative documents and company documentation.

Cons: This is not a way for real-time collaboration. It's hard to see the changes people have made. Also, there is a lot of functionality but it's not very user-friendly, like other word processors. I would not recommend this product for writers or for content planning. Google Docs is much better for that.

Overall: Collaboration and organization of documentation across a medium team.

Easy to use and great for project management.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We use this to hold all of our marketing content in demand generation and marketing operations. This comes in handy when we have a list of rules and guides on how to submit tickets to the marketing operations team or working with demand generation. We can also customize pages, add in group calendars, and more.

Cons: While we can customize a lot of pages, it is lacking in areas that involve data. Sometimes we want to import spreadsheets here to share with the team but are lacking certain functionalities.

I use confluence daily to read and research the market and training collateral.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence makes uploading and viewing relevant content very easy. As a BDR the ability to access training and research materials is very easy. Uploading content is also very easy. The breakdown of content makes navigating Confluence very easy. The dashboards are also very useful for tracking sales processes from activities to opportunities and closed won/lost. Helping to give a Macro vision of how the sales team is doing as a whole.

Cons: Confluence sometimes has trouble loading at times and seems not work as regularly as other software solutions I've used. The notifications can be a little over the top sometimes and can flood your inbox unless shut off which seemed to be quite difficult. Understanding some of the dashboards can also be confusing when there is no specific key given to what graphs and charts are saying.

Overall: Getting breakdowns in charts and graphs make it easier to see how our sales team is doing. Helping to understand when we performed well and when we havent. The information accessing aspect is also very useful when I have questions and can't find my manager. Uploading your own content is very quick and efficient as well.

Capterra-loader

Full feature collaboration and project management tool

Feb 28, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Atlassian offers many options for teams to customize the software to suit their needs.
You can integrate Atlassian with JIRA with other business software.
Great web user interface

Cons: Can be complicated to set up for inexperienced business users
Pricing is relatively high compared to other vendors

Overall: Insights and increased productivity

Confluence is a great tool for team collaboration and information sharing for Agile projects

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.Its Cloud based tool; so its easy to update/manage changes
2.UI is simple and easy to use(user friendly)
3.Put/Update information in wiki instead of sending via e-mails
4.Confluence has many features that make it easy to share infroamtion
5.Awesome document version control system
6.Multiple user can change at a time

Cons: 1.Configuration is the big task in confluence
2.Document management system is problem
3.E-Mail will not send to assignee If user changes only assignee field
4.Cost of tool is expensive

Overall: Confluence is a great tool for team collaboration and information sharing for Agile projects

Great place to store documentation for your company

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great tool to add documentation about different projects you work on.
Simple interface.
Easy setup.
User friendly.

Cons: Not so much a software issue, but there tends to be lots of old documentation that gets outdated and clutters up site.
Would be good to have audit tools.

The electronic brain of the firm

Feb 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The problem with the replacement of employees exists always, because people sometimes get sick, go on a decree or leave. At the same time, the problem is not to find a new person, but to hand over the cases to him, to introduce him into the course, sometimes it takes several months. This situation for my company is unacceptable and this software offered an effective solution.

Cons: The system is imperfect and does not allow to completely exclude the "human factor". The introduction of information must be conducted in a timely manner and it must be constantly relevant and accurate.

Overcomplicated for most use

Feb 27, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: It has lots of features that are useful and interoperate well with each other. Anything using Confluence looks professional and sleek.

Cons: Wiki use is overcomplicated and frustrating. For instance, you need to use its own button heavy text edit window instead of something easy to use like markdown or html.

A good product, but with some shortcomings

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When creating documents, a short history of changes is saved and there is an opportunity to add comments. There are a lot of ways of formatting. It is easy to upload documents and images.

Cons: A huge number of options at times complicates the usage process. The cost of the product is quite high. Too not clear structure of folders at a stage of creation, besides, search needs improvement.

The fount of information in our company

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That employees could replace each other we use in the company this decision. I, as a system administrator, can say that working with the system is very convenient, everything is clear intuitively. I set everything up pretty quickly and did not hear any complaints.

Cons: A couple of times there was a hang of the system, sometimes the information is not displayed correctly when accessed from different platforms.

Confluence - an awesome collaboration tool

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows users to create documents that are displayed in the browser without requiring HTML skills; multiple formatting options; rivals desktop word processing documents but allows users to create links to other documents or web pages; keeps a concise history of changes, who made, allows for adding a comment about the change, and will notify watchers of page edits and changes; attachments can be attached to a page so the document is always ready; Gliffy plugin allows flowcharts and diagrams to be created/displayed; new functionality is frequently added and the stability of the product is very good

Cons: On complex pages with multiple formats, the editor can get confused if you use the undo/redo option making editing the page difficult; this rarely happens and can be overcome by saving the page and starting to edit it again.

I use Confluence to store editable documents to be shared with teams

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to track edits of documents between teams. To be able to upload all relevant collateral for a project and it be accessible to everyone who needs it.

Cons: Sometimes difficult to use as there are too many options. I also didn't know about a few functions as they are not obvious at all.

Overall: Accessibility of documents between teams. The ability to track edits of documents.

Good tool for building a solid collaborative knowledge base

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - Integrates smoothly with Jira.
- Allows tracking of documentation integrated into tickets.
- Good permission system to manage user access.

Standout tool for documentation and sharing knowledge

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No doubt about having confluence in your bucket. It is easy to use, collaborate and build on.

Pros: Variety of templates are available to choose with. Uploading documents and images are super easy. We use it mainly for documentation and sharing all the relevant information that everyone needs to know. It is kind of knowledge hub for us. Confluence's wiki feature is exceptional and used the most by the users.

Cons: The pricing is the main concern for the tool. It is quite expensive for the small size companies who are in growing phase. Microsoft's sharepoint is the competitor to it which is quite cheap.

Good experience, lack of some functionality.

Feb 21, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of options to write articles, diferent templates and widgets that help to create non boring and clean documentation. Good integration with JIRA, you can follow and reference tickets.

Cons: Could be very useful to have a lite version of a sheet, something more powerful than a table. Also, i can't distribute internal documentation with non tech areas if you don't have an account, something like a private space where people can enter and read documentation. You can only do it public or access it with an account.

Overall: We have a repository of all our technical documentation and it's integrated to our development process.

Confluence is good by itself, better with other Atlassian products

Feb 21, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Confluence is a good documentation platform that's very customization, but it really shines when used in conjunction with other Atlassian products, so be sure to plan and test accordingly to make sure you see the real benefits.

Cons: Issues come up when we start to pay attention to seemingly simple things, like creating robust and customized tables, which require plugins to be purchased from third parties. Add to that the frustration of pasting in documents from Microsoft Office (Word, Excel, etc.) and the formatting doesn't paste in properly. It can be intensely frustrating.