Who Uses This Software?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.


Average Ratings

1080 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About Confluence

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.


Confluence Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Vendor has not completed this information.

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Confluence Reviews Recently Reviewed!


An excellent documentation service that has saved me on many occasions

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.

The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.

The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.

When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

Cons: The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like.

Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.

Overall: My coworker and I use confluence extensively to document all of the work that we perform. As IT staff many issues that we come across will be repeated ad-infinitum. As such to simply be able to look up the fix from any location with internet access increases efficiency many times over. The notification ability helps all users to see what has been changed, when, and by whom providing an excellent level of accountability.

Helpful Tool

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interactive features of Confluence serves as the best feature and function of this platform! Our organization is relatively small (20-30 employees) and is a Foundation that interacts with other nonprofits in the area. As a result we had many touch points in the community through various teams and often time what we were doing would get lost. In an effort to improve our internal communication our organization adopted Confluence as a means of servicing our company. We used the blog feature heavily which proved to be the best method of communication internally and cut down on the amount of emails adding to the clutter in our inboxes. It also allowed discussions to happen seamlessly and served as a point of reference for folks to easily access when needed.

Cons: It wasn't always very user friendly. Our organization consists of a variety of ages, so the way that people have engaged with technology is also varied. There are times that adding spaces or pages have proved to be a challenge for those who don't consider themselves as "technologically savvy". There was a bit of a learning curve for me in learning to how to use the software, but the customer support team was helpful in walking me through difficulties. The mobile function also wasn't the best depending on how users have different spaces setup.

Overall: Overall I would recommend using Confluence, but would caution people on how they rollout the new platform to their company. Ensuring that the expectations are communicated clearly for how the platform will be used, by whom and the frequency, are very helpful things to communicate when preparing your team to switch.

Capterra loader

Versatile, powerfull, easy to use

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful community. The Editor for content is fantastically in terms of ease of use and results to be generated. Also all Articles are stored versioned, so you can easyly go back a version, or check what has been changed in case you have to get back up to speed on a topic you left checking a while ago. You can follow authors, topics or wiki Spaces so Confluence keeps you in the loop about what is happening. In case you work on confidential material the user access management is just a dream to use, simple, powerful and without any ruged edges. Additional Features are added and when they are they are well thought through and perfectly conceptualized. I never have found a feature which did not deliver what it promised and more. Some are not for me but the ones that were introduced and sounded interesting generally were. This is THE tool for anyone who wants to document all kinds ok business knowledge from simple things like HowTo or FAQ Article to complex branches of deccsion documentations connected to development progress (by Jira ticket integration).

Cons: Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

Overall: As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

Perfect solution for interaction within our dev team and also for interaction between us & customers

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The widgets. I love the team calendars, the roadmap functionality for time lines, decision tracking and criteria, tasks/action items and the ease of defining them, status bars, and the flexibility for meeting notes, how to articles, blogs, file lists, product requirements, retrospectives, task reports, and troubleshooting articles from one source. It has really improved our interaction with customers for projects and documentation.

Cons: From time to time I see issues with editing pages. It does not make the bold or color changes to changes even though the toolbar indicates it is made, it does not display correctly. I also see this display issue with tasks, where the tool bar indicates a task is inserted, but it is not displaying correctly. And also see this issue with bullets. It will display no bullet, or even worse, it displays additional bullets that I don't want.

I would also love to be able to sync widgets between pages (ie a status bar on one page to a parent of that page for a summary. And also be able to sync components/pieces of a page between two Confluence instances. For an example of the use case, we have a time line that we maintain on an internal instance, and I want to sync parts of that timeline to an external instance that we share with customers. This would allow me to have internal only deliverables mapped, but provide a customer facing doc without maintaining two versions

Overall: I absolutely love the product. It is awesome. When your con list is made up of feature requests, you know the product is intensely used and you are looking for "more" or adjusting how things are done to help enable you to do your task, plus add functionality that would provide value for the product. This product is a 10 of 10 if you are using it right.

Confluence for Team collaboration

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about this software is the close integration with JIRA software. This is in real competition with Sharepoint as far as my understanding goes and I am an admin user for multiple scrum teams in my organization. Confluence in its own way is by far the easiest user-friendly software that I introduced in my team that was new to the agile world and now all our collaboration and communication on the process and tech document standpoint happens on Confluence.

The comment section and different macros that can be added for adding content on a page and tree structure for pages created give this tool the edge and flexibility for teams to create the format that best suits to specific scrum team needs

The technical document and usage of code snippet macro are very useful add-ons that have been given for formatting the content.

from the project management standpoint, the product backlog and release planning can be done simply by adding JIRA tickets and their specific status that automatically is being fetched by confluence every time page is opened.

The other most important feature is the ability to create JIRA tickets directly from the confluence page just select the text and then Confluence will give an option to create JIRA ticket and gets linked

The reporting macros for JIRA tickets is a good way to track progress of projects

Cons: At an enterprise level, there are few web designing that is required to be done so that content that is already there can be structured in a much more web design format like links to confluence pages to be embedded in an image. That option is available but to central Admin and not to the page admin that makes confluence little crunched to admin users within a project. But this negative point is a very small piece in comparison to positives with this application.

Overall: My overall business experience is great. Earlier team was sharing project content via emails that is a clumsy way to mamage and store the information, but as more and more people are using confluence it has become a repository and one stop shop to put knowledge at one palce which can be referred as and when needed. This is a great tool and a game changer for how we manage our collaboration within team for the project under Agile way

Capterra loader

It should be taken seriously

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence is great for creating company manuals or documenting company procedures. Think of it as a formal business blog or a wiki where you can keep a record of anything from basic tables outlining company info to company policies which can then be shared with the rest of the employees so that they can in turn, learn and input their own observations and knowledge. It organizes the pages for you and it makes it easy for anyone to search, edit and add new pages to keep the knowledge growing. At my company, we use it as a manual and all new employees have to read through it as part of their training. It allows you to add photos or videos to document special past events or to just simply make the page more interesting. The formatting ribbon looks similar to Microsoft word's so if you have experience with using a Word document then it should be no problem using the different types of formating options and if you have no experience then you'll get the hang of it pretty soon as it's fairly easy to deduce what each button does. I love how it is able to save any edits you make to a page and it doesn't publish it until you are ready so you are able to make new pages and edit old ones at your own pace and once you are done you can click on "publish". It alows you to restrict what other people can and cannot edit, it sends notifications to those who have a user in your account. I would recommend it.

Cons: The interface could use more color or some pizzazz as it looks pretty dull and it reminds me of an electric appliance manual: gray and boring to the point that you feel like throwing it away but then you are too afraid to do so because you may never know when you might need it. But then again, I use it as a company manual so I can't do much there, I'm guessing if you want something prettier then go get a blogging account but Confluence gets straight to the point and it should be taken seriously.

Overall: As I mentioned before, I use it as a company wide manual where all employees have to leaf through it whenever they have a question on a certain procedure and if they have any changes they'd like to make to any old methods then they are encouraged to make the edits to keep the company knowledge up to speed.

One of the greatest tools to collaborate and build project knowledge base

Aug 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location.

The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories.

Spaces are well organized and structured. There are page shortcuts, page trees, breadcrumb trails that aid users to navigate between pages and information.

It is easy to build links within pages by adding an anchor. You don't need to remember which part of the page you have read a certain information and do page scroll.

I like the gliffy plugin. Whenever I need to embed a workflow diagram, adding gliffy makes it easier to attach flowchart, it's dynamic as changes in the diagram is reflected in the page.

I can highlight people in my reports or meeting notes by tagging them

Documenting a test report is easier with the JIRA integration - JIRA issues highlighted and linked and JIRA issue filters can be embedded and since these two (JIRA and Confluence) work hand in hand, it makes delivering software in agile approach a lot easier.

Cons: To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use.

Another issue is sometimes finding the information you are seeking is not successful and sometimes the information search for spans to multiple pages - but information actually can be managed by adding labels which again boils down to the user having the knowledge that this feature exists.

A robust and feature-rich collaboration/documentation software that sets the standard

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets.

- Permissions model for segmenting information is greatly useful for organizations that create lots of documents and require some controls on searching and access to documents based on role.

- Web-based interface for administrators of Confluence is convenient for managing content, delegation and authorization work.

- There are many free software solutions in this sector of software, but generally require significant development to provide the value and features offered by confluence out of the box.

- Development and improvements continue to be deployed, Confluence has not been static

- Add-ons available through Atlassian marketplace to allow for further feature-adds for organization needs. I work in an IT environment, and diagrams for networks, software, process flows are invaluable for documentation purposes.

- Shortcut commands for savvy power users saves lots of time inserting tools and setting up formatting with ease, once you are aware them.

Cons: - Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it.

- The permissions models can be confusing at times, even for highly technical people supporting the software. I do not think this is an issue with Confluence, but rather, a caution to administrators who approach permissions from different eco-systems.

Overall: The best wiki/collaboration/documentation software I've used professionally.

Awesome

Jan 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: Company: Midsize Industry: Legal Documentation is my bread & butter and I have never used a better solution than Confluence. I also use JIRA and JIRA Service Desk, which taken all together amount to a mostly-seamless solution for all of my documentation needs!

Pros: With Confluence we have an environment that is very efficient to work in to add new content, very easy to update articles and manage file attachments. The keyboard shortcuts are second to none. It is an absolute pleasure to work in Confluence all day. Setting up spaces for various audiences, including a "personal space" allows me to draft documents privately and then move the document over into a space with an audience. Effectively I can "publish" content to employees with a couple of mouse clicks. Permissions are very well thought out. The permission scheme is based on spaces, individuals and groups, with flexibility from super-locked-down to wide open on the public internet. It allows control of various actions per person or per group, and affords us maximum utility of the product. People within the business are dreaming up different ways to use it faster than we can implement them. As with any full-featured system that allows you total control as an administrator, successful use of the product requires that you lay out your business requirements clearly first so that there are no unexpected outcomes. Establishing best practices for content creators within the system is also advisable. I have used other systems in the past, notably MediaWiki and SharePoint, and while I enjoyed them at the time, Confluence blows everything else out of the water. The control and flexibility is unparalleled and the product has obviously been designed for use in environments where project priorities, staff hierarchies, etc can experience rapid significant change. I also highly recommend the Atlassian sister product JIRA and add-on JIRA Service Desk for task based work management. It is incredibly useful.

Cons: With great power comes great responsibility and great potential to make an absolute mess of things. Deployment of this tool to a large user base would require some serious preparation to establish access schemes, permissions for user groups, best practices for editing and creating new content, and organizing content within the spaces. End user training is critical to cement those rules and establish a culture around using it effectively. I would not recommend deploying this tool in a slapdash hurry (Although, given it's innate flexibility, it would be easier to correct it later with Confluence than some of its competitors!)

Capterra loader

The Perfect Internal Knowledge Database

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: An incredible amount of features and integrations. Confluence is able to easily communicate with Google apps, Microsoft Office programs, etc. It even includes it's own widgets for creating Gantt charts!

The presentation is quite modern, and though I haven't dig into it yet, I've seen that there's also a theme system in place to change the appearance of the environment.

Embedding pictures and diagrams are really easy and have enough options to get it to look the way you want.

Confluence frequently has both minor and major updates, it can be kinda exciting to login on a Monday morning and see something new!

Cons: It would be nice to have some level of image editor native to the app, similar to what one has in WordPress.

It seems to have everything but a proper footnote widget, something that I really favor in both my research and my workplace.

With the frequent updates, also comes the chance that not everyone will appreciate the changes; I had been using the blog feature for a few months quite happily, but recently they changed a few of the features in the blog function to make it more mobile friendly. As a result I lost a few features that I favored. It did however improve over time and I got over the lost of those features.

Overall: When WikiSpaces recently reported that they were closing their service right after I purchased an annual membership, both myself and my employer was quite disappointing. AS a result I lost funding for our internal knowledge database (it was a pet project to improve my value to the company).

As a result, I experimented with many different alternatives, and finally settled with Confluence. I have been so happy with it that I also use it for my own small businesses knowledge base. it is efficient, has a dedicated mobile app, full of features and integrations, and carries a very modern look.

Powerful Wiki for any business need

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: If you are an organization that is planning to utilize Confluence and other Atlassian products, I would recommend introducing an administrator to this product. As the use of the product grows, not properly managing it can become more cumbersome than useful. This powerful tool can get out of control when not managed due to its enormous customization features and lack of understanding its features and functionalities across the enterprise.

Pros: Confluence is an Atlassian product that provides a very powerful Wiki platform for documentation. More than just a Wiki or Blog, Confluence is a collaborative tool with extensive customization features. You can control every aspect of Confluence, from its overall design and layout to permissions and properties. Confluence offers an online as well as a local server version, with minimal differences between their functionalities. Confluence has an extensive library of add-ons and integrations that expand the product's capabilities. Confluence provides shared work spaces as well as personal spaces and pages that allow users to manage content.

Cons: Not necessarily a con, but Confluence's extensive customization capabilities can often create a slight to challenging learning curve. This is why many organizations who rely heavily on this and other Atlassian products, often have administrators who tend specifically to the Atlassian suite.

My go to for collaboration

Jun 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence on the cloud is really easy to use. Non-technical people and technical people can easily figure it out. What I love about it is that it kinda of has a social media feel and but has all of the functionality to manage a Lean Agile project. The integration into the Google Suite of tools has brought some other key features like single sign on via Google Accounts which is kind of nice. Anything to battle security fatigue is a plus in my book. The cost is also really affordable for new businesses and start-ups and even personal projects. Why did I not use Confluence to plan my wedding?! Anyways,I digress..this is definitely one of my favorite collaboration tools out there and if you think you need to work together on a team doing MULTIPLE projects, Confluence is a must have.

Cons: I feel like every time I go in there, there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern. I'm not overly concerned about privacy here, but if there is a new widget that I don't know about I'd like at least a small tickler or notification to check it out.

Capterra loader

Best wiki I've ever used

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use of the editor and the content management features. I fell in love as soon as I saw I could copy/paste screen shots directly in the editor - it's such a time saver for me. You can also re-organize your documents in a snap, drag-and-dropping through the hierarchical view or using the Move feature. Content reports let you create page lists on the fly with the information you want in them. Templates are awesome - you can use theirs, customize them and even create your own so that your content stays consistent even when multiple users are creating documents.

Cons: Most of the advanced features you need are available through paid-for add-ons. And still, I can't find a decent image management add-on. Also, when we had a few licences, the cost was negligible, but as the usage is growing, even though some of these add-ons are only used by a few users, we have to pay for the whole company. Finally, managing these add-ons as we upgrade Confluence versions is not always seamless. Some add-ons just stop working and aren't updated by the vendors, leaving us without the feature we've come to appreciate.

Overall: Widespread adoption. A wiki is only as good as the content you have in it and having an easy to use tool made people want to use it and create documentation.

Good documentation and wiki tool

Jul 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is designed well and is helpful is storing team tracking and information documentation. Confluence acts as our central repository and acts as the wiki for projects across various departments to document a project starting from design to implementation and maintenance. Any document/task could be properly managed to editing features for the team and a history of changes that are made to keep track of the iterative updates that are made on a document. Also, integration with other Atlassian tools like JIRA is very useful to tracking a feature from difference perspectives and keeping everyone aligned within the team on the current status and next steps.

Cons: Organization of the pages can be improved as it is sometimes not straightforward to find content related to a particular project or task. Also, the inline editing tools for a document could be enhanced as you end up relying on macros and other tools very often to be able to properly structure and format a confluence page. Searching the documents is not very easy and it is sometimes difficult to find the right content when needed.

Overall: Easy project tracking, effective documentation and the ability to have integration with other tools are some of the good features that I like in Confluence.

Capterra loader

Sensational Collaborative Tool

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: From the set up of a pages to creating the structure of a Confluence space, I have found Confluence to be incredibly easy to use. As part of the Atlassian suite, the integration with Jira is a great added bonus. The control panel makes for quickly formatting the rich text.

One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.

Cons: There really isn't much. I guess one thing to call out would be around creating tables. It is very difficult to see the borders of the columns and rows. I find that I can struggle to know where to be entering the text within a cell. It was be nice if there were options to select the thickness of the lines.

Overall: Our project team had a need for a collaborative environment where members could share information to help educate one another. One key benefit I have come to realize is the ability to define permissions for which team members could access each page.

Great product for documentation

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: This product is great for documentation and sharing information. I do a lot of training documentation and Confluence is a great place to store the information. Anyone in our company can easily access the information through a link.

Because it is online the information in the training materials is always up to date; we don't have to worry about someone having an outdated version of the document.

In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. You can also add grids (which isn't Confluence's strong suit but still a nice feature) and Table of Contents and many more features.

In addition, you do get to keep Revision History in Confluence so if you change something and need to reference an old version of the document you still can.

And, you can change the access different people have so some people can edit the document and others can only view, or some can't view at all.

Cons: The software was a little confusing to learn to use. Now that I know how to use it, it is easy, but we did have to have some training. While others are learning it they aren't using it much because it is kind of foreign to them but if we could get past adoption issues the software would be a great help to us.

Confluence - A truly collaborative application.

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Confluence is incredibly easy to use. It is designed to be a collaborative tool, to share information (wiki-style), documents, photos, etc. Our organization has been stuck on SharePoint for so long that there are documents for days upon years stacked up in unused libraries. Confluence has been a lifesaver for us by allowing us to rid the libraries of these outdated documents and placing the content we need access to right there on the page. If a template is needed, we can add that template to the page for download. We can link to other Confluence pages for additional or related information and build child pages to help dive deeper into a topic. We also utilize JIRA for our ticketing system and since Confluence and JIRA are both owned by Atlassian, we can integrate metrics, reporting, dashboards, and other information from JIRA in a way that is consumable within Confluence. We also can add Tableau reports, Excel spreadsheets, PowerPoint presentations, Adobe PDFs, etc. It works extremely well with other applications.

Cons: My least favorite part about Confluence is its limited page customization from a font and color perspective. It will also only allow up to three columns and other formatting limitations. There might be macros to overcome this, but that is also frustrating. Macros have been built to "fix" things within Confluence by hundreds (if not thousands) of other individuals and companies. Many sell those macros and varying costs. It has forced us as an organization to maintain a dev environment just to ensure that a macro that we bring in isn't malicious. Confluence's base macros are extremely basic and sometimes not very useful.

Overall: Overall, I highly recommend Confluence for any organization that is looking for collaborative software. It is extremely useful and easy to learn.

Great for team collaboration and information sharing within an organization!

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Confluence is very easy to use. Within the company, we use Confluence for creating guides, work instructions, and capturing other forms of data in spaces that we can organize. Everyone on the team has the ability to modify pages, adding their own inputs, or making comments. The tool supports a few useful methods of formatting information: tables, images, code snippets, and the usual rich text formatting styles. There are various addons that expand Confluence's basic functions. Confluence and JIRA can work together and you are able to add JIRA links or view JIRA field data directly from Confluence. It is easy to draft pages without publishing them until ready. The tool also has many other features for customizing your spaces, from page layouts to color schemes, but my company has these options limited to admin users only.

Cons: As much as it is great to enter information on pages in a very presentable manner, text formatting can be very frustrating. When you are on a bulletted list and want to remove the bullet from the next text line, it often also affects the previous line. It is the same thing for bolding or indentations, text isn't often treated as per line but sort of in groups of lines that I haven't been able to figure out. It is certainly not as easy as writing things out within a Word document or other word formatting tool.

Overall: Confluence is great for presenting data and information for other users on the team to see, but can be a struggle to customize or format in the way you want.

Great software for both internal- and external-facing documentation

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked that Confluence is really easy-to-use. A GUI editor means that you can just write things down even if you don't have any background in markdown. Inserting screen captures into your documentation pages is also easy, as all you have to do is copy, then drop the captures into the page, without needing to save them beforehand. Confluence has everything my team needs for coming up with comprehensive support documents. There are also many third-party plugins you can use for your documents, e.g. for generating PDF copies and formatting print-friendly pages.

Cons: Although the GUI editor is cool, at times, particularly when I want to customize a page, it's also its biggest drawback. You can't customize the page at all. Moreover, there are times when Confluence takes too long a time to load. Lastly, although documentation is comprehensive, at times, you have to do a lot of digging before you can find the appropriate support page for a feature. This might be because of the software's broad list of features. Many of the third-party plugins are also quite expensive.

Overall: Confluence is a more than capable page for generating support documentation.

Confluence Review

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: What I like most about Confluence is the transparency and visibility it gives to other members of your team so they can keep track of what's going on. I like that we can post information to Confluence, have ownership and have accountability applied to the user. Everything is documented and it's an easy-to-use format.

Cons: What I liked least about Confluence is that it takes a while to figure out how to use it effectively. And there isn't a lot of support for user's to find solutions. It usually helps if someone on your team or in your workplace is familiar with Confluence and can walk you through it. Designating groups, uploading and categorizing information and tagging the right people for the right context was a struggle for me at first, but I figured it out.

Overall: We solved myriad of business problems with Confluence, but chief among them was categorizing and organizing tasks and results for not only our group, but for other groups and our teams to see. For us, it was a place to digitally house relevant documentation of everything from the start and progress of projects to meeting agendas and meetings. It served as an online hub for our documents and activities, freeing up room from our servers and local drives.

A multifunctional wiki system, but not a storage repository

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you are looking for a way to collaborate better, Confluence will provide you with all the necessary features for this. Definitely, Confluence deserves to be recommended thanks to its high level of productivity, multifunctionality, and ease of use.

Pros: The abilities provided by Confluence to work with documents and other content are incredible. It is a pretty simple action to attach various types of documents, as well as track, look them through, and search the necessary ones. The latter is available due to the possibilities of the advanced program's search system as well. Apart from this mentioned functionality, our company also likes the security level of Confluence, its administrative and management features, and powerful configuration capabilities.

Cons: We like how powerful Confluence is as a wiki system. However, this product is not a storage repository at all. That is why our employees and clients of our services are sometimes confused because of the constant need to switch between different platforms. It may be really hard to figure out which solution should be preferred in every particular case (for instance, SharePoint or Atlassian Confluence). Otherwise, we do not have any other serious drawbacks we have found about Confluence to share with potential users of the solution.

Using this software from last 4 years. It's simple, easy to understand and user friendly.

Jul 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: 1. It is a centralized location to store documents at organization or personal level which can be easily available around the globe.

2. Simple and user friendly interface. No special training is required to understand the tool.

3. Use to track your daily activities like meetings, scrums happening at organization level which can be easily monitor by higher authority through this tool.

4. Easily can be linked with Jira.

5. Notification functionality is one of the strong feature present in the tool. Team will get notification through mail if some update the page.

Cons: 1. Searching the document is bit difficult if someone forget the name of the document.

2. Don't have the option to chat with colleagues at organization level .

3. It's not free. User has to pay to get the license.

Overall: I have prepared lot of documents related to my project and placed those at Confluence. Shared the link to those documents within my team. Anyone who need it simply download it from that location. Also downloaded lot of documents from confluence which helped me to understand the project. No need to approach different people for the documents.

Confluence: the documentation dominator!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In the hectic world we live in today, it seems like a bigger challenge to take a few beats to write things down. My team has become a champion of documentation, but often the larger issue is overlooked: where will this documentation live so that it is accessible and can continue to evolve?! Confluence was the perfect solution!! We have paved the way on the documentation frontier and the rest of the organization has finally jumped on board. Confluence not only allows for cross-team collaboration, but it's a magnificent way to organize and share documentation.

Cons: You really need a game plan when organizing your documentation in how Confluence sets up the hierarchies and the rich text editor format may take a little to get used to if you are coming from other documentation products.

Overall: Confluence is our documentation heavy-hitter. And we don't just use it as a system of record, but we also use it to share information cross-company. In almost all instances it has replaced the need for emails, shared drives, and online documents! It's nice having everything (securely) in one place, right at your fingertips.

Capterra loader

You pay the premium but you get the best

Feb 17, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Most complete collaboration software out there. It does 99% of want you might want to do. The other 1% are still achieved but slightly different than you might expect.

Cons: No red flags in this product. The learning curve is a little but step. But I guess that comes with any software that is so complete and powerful. I think that based on all the capabilities of this tool, it's relatively easy to use after you have spent a couple of days going through it.

Overall: I have created and managed years-long projects in Confluence, involving over 100 users. I have trained users on how to use Confluence.

People that are not so savvy with technology might struggle a little bit with Confluence. Confluence does have amazing documentation on the tool, as well as a very helpful community. What I also suggest is, if you are the administrator of the tool, is to do "Confluence 101" webinars to the users and record it as well. You can then upload that recording into confluence itself, on a "how to" section, where you can also small short videos on where to find certain things in Confluence, or do certain tasks, and when you send users the invite to join Confluence you can simply ask then to check those videos as a first step.

Capterra loader

A very useful tool for managing the complete knowledge repository and team-management information.

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Another good factor is its various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with Jira etc which is quite useful for us.

Cons: Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

Overall: There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

Use of Confluence for Knowledgebase and QMS

Feb 10, 2015
5/5
Overall

4 / 5
Ease of Use

Comments: Despite off-the-shelf options, we built our Quality Mgmt System using Confluence. Best feature is the ability to collaboratively share documents. Advantages of this over our previous method (shared directory on server): 1. No out of sync document instances. There is one instance with the ability to post live excerpts or link to the document elsewhere. When the document is revised, shared content is also. 2. Ability to search all document content. 3. Group memberships can be granted to users in a simple way, allowing for reviewing assignments, permissions, targeted content, and task lists. 4. A variety of macros allowed many additional features within our local instance (self-hosted). These include: a read confirmation macro (to record employees keeping up to date on required procedures), a document approval macro with configurable workflows (the basis for our document change/review procedure), page attachments (that allows related documents to be stored on summary pages), a reporting macro that automatically creates summary table on parent pages in a tabular form of their child pages, and a very simple flow charting macro (Gliffy) that is fairly powerful.

The downside is that the editor is a bit buggy (with numbered/bulleted lists) and plays differently in different browsers. It appears to be the most stable in Chrome, but a feature allowing editing in place of MS Office documents is only functional in IE. The WYSIWIG editor is fairly light without a lot of format options (for some this turns out to be fairly economical and is a much simpler user interface than Office products). Frustratingly, I have been dumped out of pages or have had them lock up. I'm also very frustrated with the documentation available (core product and macros). Although the feature descriptions vary from OK to mediocre, my issue is the lack of application examples. Without examples, one is left to a trial-and-error approach. I have truly hated this! Once the concepts are learned, it does seem fairly straightforward. For this reason, I rated ease of use as 4/5 even though I very much like the product and gave it 5/5. I haven't used customer service, so no rating.



As a part-time QMS manager wanting to get others involved in the shared management of our system and its documents, I've been very happy with our choice. Where other QMS software may have worked out of the box without development, I don't believe that they would have been as collaborative as our Confluence based system.

Complete knowledge storage and management functionality for a software development project

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. It provides both simple and versatile tool for knowledge storage and management at a sophisticated software development project.

2. It integrates easily with other software project management tools from the same vendor (JIRA) and from the third parties as well (Google Docs, Slack, Adobe and many others).

3. It contains the add-ons marketplace providing a lot of solutions for the functionality customization for certain project.

4. Last but not the least - it has a free tariff covering lots of demands of lesser and medium project teams.

Cons: I think that some users may consider the formatting/markup functionality of the page editor (fonts, styles, etc.) too minimalist. For me it was not a big problem, I utilized seamless Google Docs or PDFs integration where rich text formatting was a must.

Overall: I used Confluence at a large fintech project as a knowledge base for the entire project team, both development and commercial, for more then a year. After I've created the initial framework for knowledge storage (spaces system, contents tree, tags, rules etc.) and wrote some core articles the team members started to fulfill it with their knowledge: tables, code samples, descriptions et al. It worked greatly for the entire project manageability and productivity.

Great tool for sharing notes and organizing a notable amount of documentation

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: If you're in a small, growing software dev team, you get to the point that you can't remember the details of everything you work on. You start writing txt or doc files that you have to look for

It's way easier to start working with it wrt another Atlassian tool like Jira - once you stop trying to use all the available features. Later, when you know what you need, you will probably find a plugin for that, like embedding draw.io diagrams, pdf files, spreadsheet-like calculations integrated with Jira, etc.

There's a lot of freedom in how to organize the documents.

Recently our company got an ISO certification for Quality Management and Confluence proved to be a perfect tool to manage documentation, drafts, modules, also keeping an eye on access restrictions.

Cons: The amount of features can be daunting, especially the tutorials that seem more like a showcase than a way to start working quickly. Just start with blank pages and try the features with the time that your work allows.

The cloud version can be slow sometimes if you're far from Atlassian's infrastructures.

Many interesting plugins are not free (but they're probably worth it).

Great for building knowledge base and capturing work documentation

Jan 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We have used Confluence to capture work instructions, business rules, technical information, links to artifacts, tool usage documentation, keeping track of tasks via embedded calendars or links to JIRA. It is for the most part very easy to use, populate, create and organize pages, and add widgets. With elevated privileges, one can manage interface colors, layout, templates, widgets, permissions, spaces, and many others. There are many widgets that can be useful to a project or team.

Cons: If you have access to space and page settings, they seem often unintuitive. It is hard to manage who can or can't view pages and use other advanced features. Confluence's integration with JIRA is very limited, only IDs or IDs with names can be displayed. If there was a way for Confluence to display tables based on a JIRA query, that would be way more useful.

Overall: Overall, Confluence is a great tool for capturing useful and shareable information between individuals, groups, teams, or projects. It contains many useful features and addons that can expand on its basic capabilities.

Capterra loader

This is the enterprise svn-wiki

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have used this to document projects and write protocols which can be used for reference without scrolling through months of chats to find what you need. It is best used as a static repository of the final work or versions which are fairly stable. For tasks, we use the sister product which can be integrated - JIRA. The main benefit of your Confluence is that all your changes are tracked and versioned using svn.

Cons: Like I hinted previously, that it should used as a repository of protocols and documentation where changes are not very frequent since although it has versioning it gets rather unmanageable when there are hundreds of changes.

Overall: I used to journal ever since I was a little girl. Now everything I do is systematically recorded and documentated on my own hosted Confluence server. So that whenever I want to repeat anything I have done: code that I have written, system which I developed, game that I played or idea that I have heard - I can now search and call them up to reimplement elsewhere - all thanks to Confluence which has also excellent permissions and protections.

My own experience using Confluence

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the confluence tool is that all the work team can have any type of information well collected in the same place to be able to access it every time someone on the team needs it. Also, thanks to the possibilities in the confluence interface, we can organize really well all types of files, create folders, manage them to our liking ...

Without a doubt, confluence is a vital tool and totally recommended from my point of view for those large teams that need and work with a high volume of documentation.

Cons: There really is not much bad I can say about confluence, but maybe, if I had to say something, it would be that sometimes there are connection failures and it is slow, and that the interface, visually speaking, is not as attractive as it could be. . This makes the navigation and use of the tool deteriorate a bit to the user, and get tired of it easily.

Overall: In short, if I had to recommend the use of confluence to those teams that need a powerful management tool, I would definitely recommend the use of Confluence.

From my experience, it has been really useful to me on numerous occasions and without Confluence, all the management and storage of documentation would have been a chaos.

Collaborative space for sharing thoughts, ideas and documents.

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can create your own page for the idea you want to share.

You can create different spaces by division or particular project. Very easy to use platform.

There are multiple templates available to help you start. Starting from "how to" templates to technical documentation templates. Easy to follow an article or author.

Editing and formating is so easy with the available tools in confluence.

You can insert images, links etc to create a great page.

Newsfeed feature which provides the most current blog postings and happenings in the organization.

Cons: Some time automailers from confluence floods you inbox. so be careful on what and whom you are following.

some time the page response gets slow and that will frustrate you. but that does not happen very often.

Overall: I have been using confluence page for a while now. I have used confluence primarily for knowledge management and sharing internally across teams. I have documented lots of how to articles that helps every one (including myself), to refer to at latter times.

Capterra loader

Backbone of knowledge sharing

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use. You can quickly create team pages and share with other teams. You can structure your page any number of ways. Embedded links, images etc are easy to add and there are a number of 3rd party plugins to expand the service. We used a plugin to get data from our CMDB and insert it into our documentation. That way the documents were always up to date rather than having static data that went out of date quickly. Another useful feature is the ability to export to PDF so if you need to share beyond your environment, it can be done easily.

Cons: The flexibility of the system means that it becomes cluttered very quickly. The search feature is poor. If you don't know what you are looking for, a keywork search can bring back thousands of articles.

Overall: The ability to setup central knowledge stores that can be easily shared is invaluable. Once you are on the system, you have a lot of control over your own space and are not reliant on administrators like some other options on the market.

Capterra loader

Information for Project Management

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: - minutes keeping - lots of options and the best thing is the ability to highlight the text and create a task in JIRA right away. This is an amazing feature because you can focus on keeping the minutes and create the list of tasks to be done (without switching back and forth).

- it's a convenient tool to keep all the necessary project's documentation in one place.

Cons: - the editing options are numerous and so are the plugins, but it is sometimes hard to guess what the creators meant by the icons. Once you get the hang of it, it's good, but it does take time to get used to it.

Overall: We have used Confluence in conjunction with JIRA and there were several things we've done:

- HR: keeping the company's information available for the staff (policies, rules, documents, team photos, etc.)

- PM: keeping the data about the projects, including technical documentation, mockups, business analysis information, links to designs and accesses to the project.

- Admin: we use Confluence to write meeting minutes because you can create tasks from the points in the confluence.

Confluence for document collaboration

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Document collaboration with team members, wiki-like syntax for markup, notification of updates

Cons: Formatting sometimes gets a little wonky and needs to be reapplied, configuration of permissions can be a little complex, PDF generation could be a little more user-friendly in terms of making a great looking styled document that someone can print if desired

Overall: I have been using Confluence for about 5 years now. I am a software architect, and Confluence has become our go-to standard for all technical documentation, requirements collaboration, user instructions, training tutorials, etc. The ability to keep documentation in a central location and allow team members to collaborate has been a tremendous productivity increase for our team. We do all of our requirements logging in Confluence now and as we also use JIRA we are able to tie technical documentation back to actual JIRA tickets when starting development work.

Recommendations to other buyers: If you have many people accessing and collaborating on technical documentation, you need to check out Confluence - it will make your life so much easier than sending around multiple revisions of Word documents with comments and change tracking.

Working with Confluence

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This has been such a flexible and powerful tool for my day to day work. It is effectively an enterprise-grade wiki that integrates very well with the Atlassian Suite of tools. In particular, JIRA. Users groups can be created as well to limit the people that can view or edit a particular set of pages in the wiki.

The integration, however, if phenomenal. Not only can you reference JIRAs and see their statuses on pages in confluence, but you can go the other way too. For example, you could create a Wiki page using your product requirements blueprint. Then, you could fill out all your user stories in a single table along with descriptions and notes all in one coherent document. Finally you can hover over the tables and immediately create issues in JIRA to start putting that work on the board.

Cons: The price of the software for large companies can be very expensive, but is relatively cheap for smaller teams.

Capterra loader

Its functionality a beauty.

Jan 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All the applications offered by Confluence are quality guarantee. They complement perfectly with other tools that offer the user a large number of open and expansive options to obtain better results for their operations and projects.

The union of Confluence of all its applications was great; The developer, the manager, even the owner of the company knows exactly how to handle Confluence to perform their tasks.

Cons: We feel uncomfortable with the slowness with which it loads its tools and loads downloads of files, reports, among others. All Confluence applications have this same defect reported by many.

But they do not attend to daily complaints about it. Its design changed drastically, leaving some spaces of knowledge in the air, because the functionality also changed.

The learning curve increases more and more with each update.

Overall: With Confluence there is little left for the complaint and not for productivity.

A lot of obsolete applications that left a job for the replaced ants, and not for giants as Confluence shows.

The integrations of its applications make it unique. I hope improvements in the next updates.

Capterra loader

Great project collaboration tool

May 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: * Very simple for multiple people to consolidate information on projects

* Live in place editing with visibility to anyone else editing a page

* Ability to edit but not publish to the wider audience

* Good integration with JIRA

* Regular updates and improvements

Cons: * The regular updates have a tendency to break functionality in different browsers, although this does get fixed fairly quickly

* Can have some performance issues on large pages

* Licensing of addons can require licenses for ALL users even when only a few need the feature which can make the cost prohibitive

* Collaboration with external parties requires additional licenses

* Limited file and attachment storage

Overall: We use Confluence as one of our main collaboration sources where we work with clients to build product specifications, maintain development standards and share information.

The product has worked well for what we need and integrates well with JIRA for the project management side.

Confluence is a tool that allows your business to create, organize and discuss the work that needs.

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: it is very easy to use and fit for technical and as well non-technical person, can be integrated with google. For agile working environment it is a very good tool. in agile mode we can integrate this with JIRA tool and can link/integrate it to see the linked stories , epic and bugs. Confluence on the cloud is really easy to use. The cost is also really affordable for new businesses and start-ups and even personal projects

Cons: number of widgets are large , sometime editing or creating space in confluence looks challenging but it will also be solved hen you have more experienced got on this o more time spent on this. sometimes when i found there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern.

Confluence is the best choice for sharing the information with the team members & other projects.

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Confluence is the best tool to share the information with the clients and other team members without maintaining any other documents like word docs or excel docs etc.

1. Confluence functionalities like Live Edit, JIRA integration are good.

2. In the confluence it is easier to search the required document.

3. We can able to see the recent changes immediately and also we can get the notification mails too.

4. We can query for other issues is very easy.

5. Its easy to use - notifications help to inform the watchers about changes

6. Every page can be exported to pdf and doc - you can develop your own macros - you can integrate very helpful plugins.

Cons:

1. Sometimes we can receive notifications for each and every edit in the confluence, this will irritate little bit.

2. UI-design does not look rich or user friendly

3. If we attach a documents into confluence again finding the earlier version of document is little tedious.

4.We have to struggle little about permissions, and it can be difficult to delegate. Some users get overwhelmed by the interface.

Overall: Definitely I would like to recommend the confluence for communication between projects or clients or team members without maintaining the files in the desktop locations.

Great Platform for Team Collaboration & Knowledge Base

Oct 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: There are plenty of useful configuration options available within Confluence. It makes is pretty simple to set up an ADFS link for internal user management. Separating things out into Spaces makes it easy to separate information by department (or however else you'd like). Creating spaces, sections, or single pages that are restricted to or from certain users is very simple as well.

Cons: The biggest downfall is that multiple individuals are unable to edit a page at one time without saving over the another's work.

Overall: We migrated from Microsoft SharePoint to Confluence. As far as document and information collaboration goes, Confluence is much easier to navigate, add, and edit pages than SharePoint. We did not use Confluence to replace workflows we were using in SharePoint though (not sure it's even possible). We were using the Atlassian JIRA product in collaboration with Confluence as well, and we enjoyed how the to apps fit together. When we decided to stop using JIRA, we didn't have any negative effects to our Confluence site despite the connection between the two (minus the way we had ADFS set up in JIRA and had Confluence setup to access the user database through JIRA, but that was a relatively easy fix). All of the administrator configurations in Confluence are pretty straightforward, and you have the ability to add more depth with the use of plugins (though many of these cost extra).

Useful for collaboration, can be too rigid

Dec 21, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence is an excellent place to collaborate as a team in a shared space. Everyone can be editing the same information and pages at the same time and, for the most part, it works seamlessly. There's a whole host of Macros also available that bring additional power and flexibility to Confluence. Macros might be the best part of Confluence as they are pretty much required to efficiently organize and display information in anything of than text and basic image inserts. Macros give the ability to expand/collapse sections, add workflow diagrams, charts, etc.

Cons: It is too rigid and relies too heavily on Macros. While there are a number of Macros that are very useful, you become confined to which ones are available on how they work. Macros cover basic functionality, but even they can be far too rigid and lack features that would be useful.

Wiki for you Wiki for me

Nov 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Pretty easy to setup and get running via http. Takes some fiddling to get https working. The page designer is easy to use and there are a large number of plugins to expand the basic editor beyond it's most basic form into whatever you need to put your drawings, drafts, outlines, manuals, articles, whatever in the wiki for everyone to peruse. Atlassian is very good with support and they know their stuff they are responsive and will help you through your issues. We use it for a knowledgebase and even the novice First level support agents have found it easy to create quality articles for others to use.

Cons: It can be really complex for the uninitiated. There are a lot of options that you can set but you only need the basics to get it up and running. I hate that the https config gets overwritten every time i do an upgrade and i have to go back and reconfigure https after each upgrade of the server application. I wish they would find a way to solve that issue.

Overall: We use it for a knowledge base and it works very well. We also put our software documentation in there as well. It is a great system with fantastic versioning and we never have any trouble from it. It is one of those systems that just humms along and works like it is supposed to.

Confluence to use or not?

Aug 03, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The way to save content and create templates and "wikis" is very useful. Within the company, all of our database and information is stored in the software and is very helpful to find all the information. Since its customizable, all the team can contribute to add their knowledge. The best part of all is that everyone can share and store information for the company's benefit.

Cons: One of the downs is that it is very difficult to find information sometimes because is layer over layers of information, sometimes also the links expire without prior notification and this sometimes can affect productivity, since we need to invest time in creating the page again.

Overall: My overall experience is that this is a good software to store and share knowledge if the team is big this software will help a lot, since every team member have access to it, it is an easy way to be informed in all of the changes in the information.

Capterra loader

Confluence is a great organization/design tool

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Confluence is a great tool which allows you to keep track of many different types of documents. As a software engineer, our team mostly uses Confluence to organize and store design and team documents. Every new piece of software we write, we have countless documents that have to be written about it. Confluence provides a nice platform which allows us to create these documents and integrate them with our team members and with our Jira board.

Cons: The formatting customization in the document editor could use some more features. I want to be able to paste and format code snippets and edit the indentation of them. Right now, the editor is just a basic text pad with basic format commands.

Overall: Confluence is a very powerful tool in the regard that it integrates into many different platforms. You can link issues from Jira and you can also link team members based on internal email addresses.

Confluence took of on its own with our team and is SOARING!

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This beats SharePoint by miles. It also has some nice functionality that I don't even think the new TEAMS software in Microsoft will beat (the consolidated meeting action items, ability to create Jira tickets from highlighted text come to mind). Definitely a winner after using Google docs, Dropbox, SharePoint. It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Pros: Our team took to this product instantly. Users were creating spaces and meeting notes without any prodding from management. They have quickly mastered setting up spaces for our projects, adding links, pages, roadmaps, requirements, and more. The product is easy enough to set up and to use that the adoption rate is excellent. There are many add-on gadgets to expand the capabilities.

Cons: Amazingly, so far we haven't really found much to complain about. The table functionality is weak, but they have improved it with the last release and there are add-on apps that seem to fill in some of the gaps. Links to excel and google drive work just fine instead of using the tables in Confluence. Formulas in the tables would be highly desirable or the ability to do iframes on the cloud version.

Confluence - an awesome collaboration tool

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows users to create documents that are displayed in the browser without requiring HTML skills; multiple formatting options; rivals desktop word processing documents but allows users to create links to other documents or web pages; keeps a concise history of changes, who made, allows for adding a comment about the change, and will notify watchers of page edits and changes; attachments can be attached to a page so the document is always ready; Gliffy plugin allows flowcharts and diagrams to be created/displayed; new functionality is frequently added and the stability of the product is very good

Cons: On complex pages with multiple formats, the editor can get confused if you use the undo/redo option making editing the page difficult; this rarely happens and can be overcome by saving the page and starting to edit it again.

Confluence - You Get Out What You Put Into It

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Confluence is absolutely one of those tools where you're only going to get out of it what you put into it. We're working now on increasing adoption within our system so that everyone uses all of the great information and resources that we have stored in our Confluence.

Pros: It's pretty easy to use and I find most of the page editing tools very intuitive. I appreciate the ability to restrict pages - this allows you to use the spaces for private brainstorming, collaboration, or general information. Some of the widgets are pretty cool too.

Cons: It's a bit of a challenge to format the tables - the functionality is pretty different than any other system that I've used, and I wish this was more simple because tables are a great way to organize information. The search function is also pretty literal; you need to have exact phrasing to find what you're looking for, which can sometimes be a challenge.

Great tool for Collaboration

Apr 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use the entire Atlassian suite at our workplace. We manage our workflow using the suite. Confluence is our one stop shop for everything I need at my workplace. Be it HR guidelines or Product integration documentation, I know I am going to find it easily on confluence. It provides for a great environment for everyone in a team to come together and collaborate. It is easy to use and provides users to create pages with a specific format or design. Personally as a team we have used to document our retrospectives. The best feature However I would say is it's integration with other Atlassian products like JIRA. Giving an example: It becomes quite easy for us to navigate to each and every aspect of a project, be it the codebase or snippets, the tickets, the branches on Stash(which is another Atlassian product).

Cons: The biggest con at an organisational level I would say is the constant updates which kind of spam my inbox sometimes when someone edits a global document. There should be some way to limit email updates to only perhaps subscribed articles on confluence.

Overall: An amazing tool to collaborate as a team and document each and every aspect of an organisation.

Confluence provides a strong offering for collaboration and design

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I think this works really well with other Atlassian software that my department and I have been using. It integrates with JIRA really well.

Publishing and reviewing is easy and the UI is simple to navigate through. I honestly had new team members adjust to Confluence and its features in a couple of days. I'm also a fan of the text editor as well, something that could be easily overlooked for refinement in other platforms.

I also am a fan of any platform that integrates other widgets or plugins. It's definitely available here and I personally made good use of ones such for diagram and flowcharts.

Cons: I'm not a massive fan of the Wiki. For a tool that is really refined that Wiki did get cluttered as we integrated more users and documentations. However, I feel that is more of a user setting and design issue more than anything inherently flawed with the Confluence tool.

Overall: We used Confluence after we had some experiences with JIRA. It was easy for my team to insert issues from one end to another. I think that we really needed to have this tool to pair with our other workforce and project management tools, especially since they all operate in basically the same environment.