Who Uses This Software?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.


Average Ratings

254 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About Confluence

Confluence is a powerful platform that focuses on team ownership and collaboration versus individual, silo'ed work. From document creation to project collaboration, it's a game-changing way to share ideas, build community, and get work done. It offers one place to create, evolve and capture your team's documentation; a robust project collaboration platform with plenty of social features; an extensive knowledge base to share and discover ideas; and first class integration with JIRA software.


Confluence Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Confluence Reviews Recently Reviewed!


Confluence - an awesome collaboration tool

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows users to create documents that are displayed in the browser without requiring HTML skills; multiple formatting options; rivals desktop word processing documents but allows users to create links to other documents or web pages; keeps a concise history of changes, who made, allows for adding a comment about the change, and will notify watchers of page edits and changes; attachments can be attached to a page so the document is always ready; Gliffy plugin allows flowcharts and diagrams to be created/displayed; new functionality is frequently added and the stability of the product is very good

Cons: On complex pages with multiple formats, the editor can get confused if you use the undo/redo option making editing the page difficult; this rarely happens and can be overcome by saving the page and starting to edit it again.

I use Confluence to store editable documents to be shared with teams

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to track edits of documents between teams. To be able to upload all relevant collateral for a project and it be accessible to everyone who needs it.

Cons: Sometimes difficult to use as there are too many options. I also didn't know about a few functions as they are not obvious at all.

Overall: Accessibility of documents between teams. The ability to track edits of documents.

Good tool for building a solid collaborative knowledge base

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - Integrates smoothly with Jira.
- Allows tracking of documentation integrated into tickets.
- Good permission system to manage user access.

Standout tool for documentation and sharing knowledge

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No doubt about having confluence in your bucket. It is easy to use, collaborate and build on.

Pros: Variety of templates are available to choose with. Uploading documents and images are super easy. We use it mainly for documentation and sharing all the relevant information that everyone needs to know. It is kind of knowledge hub for us. Confluence's wiki feature is exceptional and used the most by the users.

Cons: The pricing is the main concern for the tool. It is quite expensive for the small size companies who are in growing phase. Microsoft's sharepoint is the competitor to it which is quite cheap.

Good experience, lack of some functionality.

Feb 21, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of options to write articles, diferent templates and widgets that help to create non boring and clean documentation. Good integration with JIRA, you can follow and reference tickets.

Cons: Could be very useful to have a lite version of a sheet, something more powerful than a table. Also, i can't distribute internal documentation with non tech areas if you don't have an account, something like a private space where people can enter and read documentation. You can only do it public or access it with an account.

Overall: We have a repository of all our technical documentation and it's integrated to our development process.

Confluence is good by itself, better with other Atlassian products

Feb 21, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Confluence is a good documentation platform that's very customization, but it really shines when used in conjunction with other Atlassian products, so be sure to plan and test accordingly to make sure you see the real benefits.

Cons: Issues come up when we start to pay attention to seemingly simple things, like creating robust and customized tables, which require plugins to be purchased from third parties. Add to that the frustration of pasting in documents from Microsoft Office (Word, Excel, etc.) and the formatting doesn't paste in properly. It can be intensely frustrating.

I currently am employed as an Administrative Assistant and I manage our page on Confluence.

Feb 20, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that confluence is an easy way for everyone in the company to view all the information they need in one central location. I like that confluence allows us to put up all of our policies and procedures where everyone can view them. In addition, it is easy to edit and change as our company grows and adjusts how we do business.

Cons: I find the interface a little hard to use and I don't think it looks comprehensive. We put a lot of our information on the website but it doesn't seem to come across as clear and concise as far as the presentation goes.

Overall: I feel like the product needs some significant improvements for me to recommend the product. Try to make it more user-friendly.

Confluence is the best!

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how organized I can be with my team when I am using Confluence. It is easy to use, and people just get it.

Cons: I wish the UI/UX was a little better. I feel like a little more time could be spent creating an even easier user experience.

Overall: Confluence is the way to go to get your team together, I would recommend it to anyone that is looking for this type of software.

Complete revolution for documentation in our small business

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic search functionality. Very easy to add a large number of plugins. Commenting and page tracking are an added bonus!

Cons: Difficult to upgrade between major revisions. Recent cost increases are making it hard to keep in house (vs cloud hosting).

Best Share and collaborator

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: 1. Mail notification for each updates
2. Document collaboration with team member is unique
3. JIRA integration helps more
4. Reviews and comments also good for the attachments
5. Best for MoM

Cons: 1. Lot of confusions when we create a folder structure.
2. Search need to improve
3. very 1st time user will take time to understand the UI and the features

I use confluence for my current job.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I like that it's easy to keep everything organized, and the "Space" feature. We can keep all our projects organized and spread apart, so nothing gets muddled.

Cons: The UI isn't super intuitive, and frankly, not very pretty. I get that aesthetics aren't really the point of a software like this, but it makes me not want to use it often.

Great internal "wiki"

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: An excellent one-stop-shop for sharing all information and asserts internally. It can handle just about everything you'd need, especially with the ability to customize everything with WYSIWYG and inserting different types of code.

Cons: Would be nice to have more design/template options. I appreciate that it's simple and pages are pretty consistent, but some additional design elements to make it look better.

Confluence is a very useful tool to share different types of documents across organization

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and quickly customizable
Easily we can integrate and link with Jira
Administering confluence is also very simple
Securely we can share all the company confidential documents through confluence
Version control feature is also good
Easy to create templates and share it across for other users
Customer support was good

Cons: Creating macros is little bit difficult
Sometime we face performance issue
We had some issue with workbox notification
Not able to draw diagrams in confluence , Plug-in related to this are very costly- it would be good if we have one inbuilt option

Overall: Sharing of information inside the organization is easy with this tool
managing document repository for project level or at org level is easy with this tool
Viewing and editing of pages/spaces is very easy
Helpful in having permission to control the access to particular pages/spaces

We use confluence to house all our internal resources from Sales Docs to Relevant Articles.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to build and store resources in one central location while being able to organize them with folders, tags, etc. Confluence is essential to how our team learns and operates.

Cons: It can get crowded, but that's really dependent on how you use it. You have the ability to be extremely organized but must go through the necessary steps to do so.

Overall: Organization and sharing of company resources

Capterra-loader

Great tool - easy to use across company boundaries

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: intuitive start and usage
faster than sharepoint
supports simple collaboration
good to use in projects as well as in line organisations

Cons: needs guidance in standards to avoid anarchy
office365 integration is not perfect - macro functions do not work properly e.g. in showing details of ppt presentations
difficult to catch the data with business intelligence tools

Overall: fast setup to support co-working in network groups
easy to work with with customers

Nice UI design - cloud version always automatically upgraded to latest version

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy to use, nice UI - just the text editor not being WYSIWYG is the thing not making this software perfect.

Pros: I like how the software gets automatically upgraded as it lives in the cloud. The new UI is attractive and keyboard shortcuts are very handy! Easy to use templates to get you started on company documentation. I like how it updates document followers up updates and allows commenting from team members.

Cons: The only thing I would change is the text editor. The text editor does not include a good WYSIWYG editor.

Great tool for sharing notes and organizing a notable amount of documentation

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you're in a small, growing software dev team, you get to the point that you can't remember the details of everything you work on. You start writing txt or doc files that you have to look for

It's way easier to start working with it wrt another Atlassian tool like Jira - once you stop trying to use all the available features. Later, when you know what you need, you will probably find a plugin for that, like embedding draw.io diagrams, pdf files, spreadsheet-like calculations integrated with Jira, etc.

There's a lot of freedom in how to organize the documents.

Recently our company got an ISO certification for Quality Management and Confluence proved to be a perfect tool to manage documentation, drafts, modules, also keeping an eye on access restrictions.

Cons: The amount of features can be daunting, especially the tutorials that seem more like a showcase than a way to start working quickly. Just start with blank pages and try the features with the time that your work allows.

The cloud version can be slow sometimes if you're far from Atlassian's infrastructures.

Many interesting plugins are not free (but they're probably worth it).

A robust and feature-rich collaboration/documentation software that sets the standard

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Lots of visual tools for organizing information, as well as molding communications: gliffy diagrams, code blocks, cells, spreadsheets.
- Permissions model for segmenting information is greatly useful for organizations that create lots of documents and require some controls on searching and access to documents based on role.
- Web-based interface for administrators of Confluence is convenient for managing content, delegation and authorization work.
- There are many free software solutions in this sector of software, but generally require significant development to provide the value and features offered by confluence out of the box.
- Development and improvements continue to be deployed, Confluence has not been static
- Add-ons available through Atlassian marketplace to allow for further feature-adds for organization needs. I work in an IT environment, and diagrams for networks, software, process flows are invaluable for documentation purposes.
- Shortcut commands for savvy power users saves lots of time inserting tools and setting up formatting with ease, once you are aware them.

Cons: - Having used confluence for over 6 years, I have seen Confluence become more reliable with every update. At times, when something would go wrong with text formatting (bullet point indentation, for example), a power user could go to a tab of the document page you were working on, and edit the markup language of the page to correct the quirky formatting issue. This feature was removed. To the credit of Confluence, fixing such issues is less and less necessary, but power users like myself still miss it.
- The permissions models can be confusing at times, even for highly technical people supporting the software. I do not think this is an issue with Confluence, but rather, a caution to administrators who approach permissions from different eco-systems.

Overall: The best wiki/collaboration/documentation software I've used professionally.

Capterra-loader

The best tool to organize your team and project documents

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is so easy to use and search. It is better than SharePoint. A space can be set up for your team and company - you can create as many as you want. child pages are the create in a tree structure. this pages can be customized and used in multiple ways. I use also for all my project documents along with testing documents. These can be linked to a user story also in JIRA. This tool is very searchable and when i am looking for a reference document or information I can find it even if in a difference space.

Cons: I can't say I have any Con's of this product. It accomplishes everything our company needs. This tool allows you to mass create issue in JIRA from Confluence. However the mapping is limited in fields. I would like this to be opened up and allow more fields to be mapped.

Capterra-loader

Backbone of knowledge sharing

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use. You can quickly create team pages and share with other teams. You can structure your page any number of ways. Embedded links, images etc are easy to add and there are a number of 3rd party plugins to expand the service. We used a plugin to get data from our CMDB and insert it into our documentation. That way the documents were always up to date rather than having static data that went out of date quickly. Another useful feature is the ability to export to PDF so if you need to share beyond your environment, it can be done easily.

Cons: The flexibility of the system means that it becomes cluttered very quickly. The search feature is poor. If you don't know what you are looking for, a keywork search can bring back thousands of articles.

Overall: The ability to setup central knowledge stores that can be easily shared is invaluable. Once you are on the system, you have a lot of control over your own space and are not reliant on administrators like some other options on the market.

Confluence is an amazing piece of software if you understand it's intended use.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to customize your own knowledge base layout. This is essential to any company, as it gives you an option of laying pages out to your exact liking based on how you use the information. It allows you to essentially create your own Wikipedia for your company. I loved the fact that you could insert GIF's into pages, this helped with our "Tech Support" guides. If you use the tag words correctly, they are a massive help when searching for information.

Cons: There is not much I didn't enjoy about this software. There was a learning curve, and planning your initial setup of your knowledge base is extremely important. If you do not have a good layout / design idea, it will be difficult to get everything out of your solution.

Almost great for collaboration

Feb 06, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It's almost what you want - missing some basic functionality to be a true collaboration platform. Good for IT based people.

Pros: - It's easy to share details and information to multiple people on a project - Cloud based - Excellent document version control (keeps previous version of file when you upload/update it)

Cons: - Hard to use VERY basic features - Task Lists are a basic function, but they are nothing more than text in Confluence - Assigned items do not generate emails when becoming due or are past due - Even when a user isn't super active, they still count as a license - and cost can balloon quickly

A decent tool for team documentation: it does one thing and it does it well.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Our documentation follows a clean and standardized format across all spaces, and the search functionality is reliably good.

Cons: Carrying out some actions when editing files can sometimes be buggy, however, the stability of this has increased tremendously over the years.

A modern content management solution on steriods

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love Confluence for many reasons. Honestly, many projects I served on had little understanding of the power of Confluence. In my case, I used it to build an internal wiki to support documentation centralization.

The nice thing is you can set-up entire documentation websites in Confluence even building powerful sidebar and search functionality.

Cons: The con is integration. Honestly, it's almost always due to the license you company has with them. But the reps are great and their support team is excellent to help you get set-up on your stack.

Overall: The benefits I received using Confluence are bundling all documentation needs (UI, reporting) into one module.

Easier to use than SharePoint

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Confluence makes it easy to get a document out the door. The user interface is robust yet simple. I found it to be much easier to use compared to SharePoint.

Cons: There is some functionality that's missing. It would be nice to interface more closely with Windows file explorer.

Great team collaboration software tool for small to medium teams

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Makes it easy to upload documents and files that everyone on your team can see on the dashboard
-Allows you to make comments and edits to the shared content and allow others to see what changes you made.
-Hosted locally on a cloud server so it is very secure.

Cons: - its not really worth it if your team is bigger than 10 members.
-The editing interface could be improved with more Microsoft-Word like features.

Overall: Allowed my small team to share and collaborate on a local server securely and reliably.

Wiki for your needs

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a robust and fully featured wiki for your business needs. It can run on Windows or Linux and has very powerful in browser editing features. This allows you to create a very rich and full experience for your users who are accessing the data inside the wiki. It has integrated Active Directory Access Controls and integrations with Office and a wide variety of other products via plugins you can get from the Atlassian marketplace. Anything is possible in this very flexible product.

Cons: Support can sometimes be a little slow to respond but once they pick up a a case they are responsive until it is finished.

Overall: Wiki Done Right

Need to keep your company organized? Use Confluence!

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence helps us stay organized when it comes to training documents, extensions, and even our employee handbook.

Cons: At times the interface can be a bit clunky and sometimes it can be hard to find exactly what you're looking for.

Generating, modifying and reading content

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use in this software is something which must not be ignored, the developers simplified many interesting features and the management of your own Wiki page is now easier than ever.

Cons: Some more advanced functionality is harder to achieve and requires more understanding and knowledge which surprisingly very hard to get.

A basic collaborative wiki

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software has lots of capabilities. Integrates with JIRA. Easy to use. Software is great for internal uses.

Cons: Can be difficult for beginners to the system. Complicated and can be hard to understand. Formatting can be tricky.

Great documentation product

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The most I like about Confluence is its integration with the rest of Atlassian products, such as JIRA or Hipchat, doing easier some tasks on a daily basis.

Also, it is possible to create different spaces where different teams can work on. For each space, the users can create well-categorized documents.

Moreover, Confluence stores a history of changes of each document, so that, if there is something wrong, anyone can revert the last changes without pain.

Cons: When several people work on the same document, Confluence displays which users are modifying the document but, it is not possible to see what changes are being made by the rest of users.

A nice documentation tool in the Atlassian-world.

Jan 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This product can integrate directly with JIRA.
There are a ton of tools to help you create valuable documentation for your team.

Cons: The price was sky high compared to Google Docs (if your company already pays for GSuite) or something like a Github Wiki

Overall: A chance to better document process, edge cases, commands and more!

Great company wiki-like software

Jan 23, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Confluence works really well. The different "Spaces" really help organize and compartmentalize different projects a lot.

Cons: The editor is kind of garbage. There should be an option to just make everything use Markdown. Look at websites like GitHub, Stackoverflow, etc. Their editors just use simple markdown. it's easy. it works.

Capterra-loader

Wonderful communication tool

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. It is inexpensive. It is packed with features. For me, the built-in functionality is more than what we need. It is great that the product is so extensible.

Cons: I mostly like this tool. Sometimes it can be a pain to figure out how to format some of the content. That is a minor complaint though.

Great tool

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great tool for documentation. Allows for easy collaboration which is helpful. Search is really easy which is a plus.

Cons: Sometimes formatting can get a little messed up and needs to be re-done. The permissions can be a little arduous to set up, and making printable PDFs could be a little bit more of a user-friendly process

Great tool but I think there should have been more features in the core part of product.

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall product is pretty decent and does the job. Pages overlay and creation of Sub pages is also starlight forward which I really love about the product.

Cons: Formatting of the page from core elements is really very blunt, you have to Know! and then use macros provided by the product to enhance overall look and feel.

Confluence as platform for your documentation, manuals or guideline

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Collaborative editing
- Easy to install/setup
- Support many languages
- You can use Confluence as wiki, for manual pages or documentations and so on
- Mobile application
- You can extend features with plugins (some of them are free)
- Modern design
- Jira integration

Cons: - Expensive plugins and licence for Confluence
- Setup for "Collaborative editing" feature is not easy when you want use reverse proxy

Overall: Confluence is our key to collaboration and knowledge sharing.

Great collaboration software

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: - Acts as central repository to share information
- As all information will be shared on one platform that makes very easy to dig in to history for any particular feature

Cons: - Enterprise pricing model is steep
- Floods mail box with notifications, need more granular control to subscribe for updates via mail

You need to put a lot of time in to make it work for you.

Jan 16, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The cost is extremely affordable, especially for small companies/organizations and nonprofits. The add-ons are also affordable, so it's great to be able to customize at a low cost.

Cons: This product takes a lot of time and effort to set up to make it work for you. It's more feasible if a team has someone who is able to fully dedicate their time to project management, but for the day-to-day team who juggles project management along with their other tasks, it wasn't worth it for us.

Overall: We were able to manage numerous projects at once with this and export pages to other file types to share with team members who did not utilize the project. However, it was a chore to manage and keep up with.

Capterra-loader

Great for project managing software projects

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As a product manager, this tool is a great one to manage progress, create ubiquitous language, develop documentation, and get things done!

Cons: It's hard to use initially as it's not super intuitive, but once you play around with it, it slowly begins to make sense.

Powerful tool for capturing institutional knowledge, but could use improvements

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Great for large orgs with requirements to capture and link large amounts of documentation across the org.

Cons: Slow UI performance. Search often returns inaccurate results. UI performance could be improved by more lazy loading without so many full-page refreshes.

Great for building knowledge base and capturing work documentation

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used Confluence to capture work instructions, business rules, technical information, links to artifacts, tool usage documentation, keeping track of tasks via embedded calendars or links to JIRA. It is for the most part very easy to use, populate, create and organize pages, and add widgets. With elevated privileges, one can manage interface colors, layout, templates, widgets, permissions, spaces, and many others. There are many widgets that can be useful to a project or team.

Cons: If you have access to space and page settings, they seem often unintuitive. It is hard to manage who can or can't view pages and use other advanced features. Confluence's integration with JIRA is very limited, only IDs or IDs with names can be displayed. If there was a way for Confluence to display tables based on a JIRA query, that would be way more useful.

Overall: Overall, Confluence is a great tool for capturing useful and shareable information between individuals, groups, teams, or projects. It contains many useful features and addons that can expand on its basic capabilities.

A powerful tool for sharing documents

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great tool for managing the progress of the project.

Pros: It Integrates well with Jira and HipChat. It is aasy to setup, navigate, and use. Its Multi-user editing is very useful and I am able to deal with a wide variety of documents and formatting with ease.

Cons: Sometimes documents can be tricky to find if they are on a specific users page. There is a need to improve the Search option, sometimes it gives irrelevant results during search. More visual elements can be added

Amazing Product

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Confluence. Confluence allowed us to document many processes for others to reference easily and with great formatting options. We were able to put in images, charts, links, bullet points, anything we wanted. It was easily accessible to everyone in the company at locations across the country and was easy to reference and send out when needed.

Cons: Confluence took a little bit longer than I would have liked to be implemented across our company due to lack of adoptability by employees but also due to training and need.

Great tool in the Atlassian suite of products that helps us with project management

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the integration with JIRA and Service Desk so that when working through project management you can easily tie together notes, tasks, and tickets all in one place.

Cons: Being used to products like GDocs or Word, it took me longer to get used to the work flow with Confluence.

I have used Confluence for a few years now to document training & processes.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Confluence allows me to document all of my training processes and provide a consumable file structure to new employees. I also love that Confluence allows me to enter links within documents for team members to access. I started using Confluence before I used JIRA or HipChat, but now that I use all three I love the ability to link documentation to various JIRA tasks or to mention Confluence documents in HipChat with ease.

Cons: Formatting. I transferred quite a few training documents from the Microsoft Suite to Confluence & the formatting was extremely difficult. I found this took a big bulk of my time with reformatting after I had pasted the information. I also wish there was a more user friendly way to share tables or spreadsheets.

Overall: Confluence is extremely beneficial in that it allows the Development Team to have a centralized repository to store pertinent information that all team members can access.

Good software, that is hampered by the slow speed and constant disruptive ui update.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Once the UI is learned, its very useful for managing complex projects, when the speed is decent. Using the cloud based version,there are times which the speed is terrible. Also screws up the display occasionally

Cons: ITS SLOWWWWWWWW. They keep re-inventing the wheel. The first version we used three years ago was a fine interface.

They've changed it maybe two or three times since then, with each changing things for no apparent reason, breaking user habits, needing retraining to figure out how to accomplish the same tasks.

Its also getting slowwwwer...

Simplistic centralised knowledge base

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Wiki format. Responsive collaboration. Clean interface. Access control for workspaces to protect confidential pages.

Cons: Some hiccups when integrating with JIRA and collaborating with people outside one's organisation. Would also like to see a better way of organising and searching uploaded files to make them more accessible.

Easy to use multi-user collaborative tool to share, track and document.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Multi-user editing is super useful. Able to deal with a wide variety of documents and formatting with ease.

Cons: Struggles with larger document sizes. Requires more than typical server requirements if choosing to self-host.

Easy to use, and awesome functionality!

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are so many things you can do with this software, to make the end result your own. I created a knowledge-base that fit perfectly into what our company needed, and it was simple and efficient!

Cons: There are so many options, it can take some time to learn how to use everything. Getting started feels a little like drinking from a firehose, but once you're going, you have so much you can complete.

it's more than just a KB page

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it's completely easy to create pages, create your own space for your own or other. you can rely your documentation needs to confluence.

Knowledge Base and Collaboration

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Used as a company encyclopedia. Great search options to file information. Keeps our company connected rather than reaching out to co-workers for information.

Cons: Automatic saving of page sessions. Stronger sharing permissions of content outside of the organization. UI is tricky at times.

Using Confluence as Enterprise portal solution

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Confluence is stable and quick solution that just works as expected. Easy to set up and configure, user friendly UI.

Cons: Administrative tasks could be a bit more straightforward, sometimes it becomes a challenge to understand what do you need to do.

Industry standard

Dec 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Confluence has all the features you could want for documenting, planning, and sharing information with your team. With everything in one place, it saves time and adds productivity. As someone who is obsessed with organization, I love using Confluence.

Cons: Confluence has a lot of features, which can make it tricky and complicated to learn to use. After the learning curve, you'll quickly figure out where tools are if you publish and edit pages/spaces a lot.

Confluence is a great tool to capture and maintain project information and receive project updates.

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to create templates for project documentation.
Ability to receive notification that a document has been updated.
Ability to share and review project documentation.
Integration with JIRA.

Cons: I receive notifications that a project has been updated, but it doesn't always inform me exactly what has been updated, just the general area.

Confluence is Wikipedia for your internal users.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: If you are familiar at all with the format of a typical Wikipedia page then you are familiar with Confluence. It is a great way to keep knowledge base articles organized for use within your organization. We have a confluence page for all of our product teams so we can easily stay up to date with the latest work that is being done by each of them.

Cons: Sometimes it can be hard to find exactly what you are looking for within Confluence without having to dig into multiple menu hierarchies. The user interface could be simplified a little bit so those who are less familiar with the overall formatting could find what they are looking for more easily.

Confluence is my new favorite

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Document collaboration is so much easier with Confluence! We were struggling with how to share collaborative documents and keep track of document changes prior to using Confluence. Once we switched to this it made everything so much more manageable. It allows multiple users to collaborate on documents and keeps track of what changes were made and when.

Cons: Documents can be tricky to find if they are on a specific users page. This can be worked around easily though.

Capterra-loader

Asynchronous communication for win

Dec 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Inline comments are amazing, they are a great collaborative tool for many teammates review and share thought in pages.

Cons: Sometimes is not so easy to find the best edit solution for a given task on Confluence. I expected more intuitive flow and interface, to not have "to think a lot" to figure out how to use it properly.

Overall: Definitely Confluence has a strong advantage in asynchronous communication. My company's employers use pages to add information and share among the teams to comment, discussing and exchange ideas. This kind of communication saves a lot time avoiding wasting time with meetings, mainly for remote teams/people.

Confluence

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - good audit trail of what was written when and by whom - great for project management and cross functional engagement - can manage who gets access to what content - can be customized - a lot of plug-ins (such as approval process plug-in)

Cons: - certain plug-ins are costly (e-signature plug-in) - limitations to how much text formatting can be done (as opposed to Word, etc)

This is a more-than-adequate tool for online collaboration

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is simple, basic, and easy to use. It allows for accessible online storage of documents that can be accessed by a whole team. Has lots of great features that add value to its cost.

Cons: It can be daunting to give specific permissions / authority to various users. The search function could be tweaked to yield better results. Access can sometimes bog down when speeds are slow so it can be difficult for a team on a tight deadline.

Overall: It's a very good document storage facility in the cloud and a definite plus to use if you have a team that needs access to its files for efficient online collaboration.

Capterra-loader

Solid solution as a wiki

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to create and edit content
Easy to upload documents
Straight forward user management and settings

Cons: Page editor is pretty basic
Organizing content and templates can be confusing
Price is fair but not the best

Organising Business

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Atlassian Confluence from last 1 year, I am a Virtual Assistant and Confluence has become our go-to standard for all technical documentation, requirements collaboration, user instructions, training tutorials, etc. for our team. It allows to keep documentation in a cloud and every team members have access to increase productivity of our team.

Cons: Sometimes gets a little slow and needs to reapply formatting / saving etc to be reapplied, configuration of permissions can be a little complex.

Cloud based document management made easy

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This product is simple to learn
It has a good interface, easy to use
Versioning capabilities are good
Cloud access is relatively fast

Cons: Some additional default layouts would be good to add greater flexibility but this is a minor issue. This would however assist newer users in setting up pages and stop pages from going on too long.

Overall: Access anywhere, even mobile

Value for Money

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It can be given a chance

Pros: Very easy to use, even for non-technical users. It integrates well with other Atlassian products. Support the needs for documentation on Scrum

Cons: The site does go down every now and then. That means the data cannot be accessed during that time. The editing functionality is very poor .

Best knowledge base ever

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best tool for small to big teams, to share information effectively and document all company operations. Good from marketing to development

Cons: lately i have been experiencing some speed issues. I often have to clear cache to keep on working. hope the new version will be improved.

Overall: Team organisation, documentation easily accessible everywhere

Great collaboration and content management tool

Dec 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to edit content. I find that some software makes every little process harder so their software seems "cutting edge". Although Confluence's layout is common, it's classic and everything is easily accessible. I find I am comfortable using it on a daily basis as opposed to other kinds of CMS'.

Cons: I wish I could have more options when it comes to Confluence's text editor. They have great options, but in some areas I feel limited. I like to be creative, so using only the basics in a text editor can be quite boring for me.

Capterra-loader

We use confluence to help document and plan our products and development work. We use it with Jira.

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is online so you can access it from anywhere. It is pretty user friendly even if it takes a little getting used to. My favorite thing is that it can work with other systems like Jira, Kanban boards, Teamsupport, etc. so that everything flows and can be linked.

Overall: We are able to track products and development work across departments on site or remote with ease. We can communicate and document.
I use the system and it works for the tracking, comments, release process, etc. that we use it for.

Confluence-Good collaboration wiki tool

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Experience: A very helpful collaboration and knowledge sharing tool.we can share knowledge, information and keep work organized by creating space for every project and team. We can give feedback by inline comment on pages and attached file.Really very handy tool to keep your projects on track.

Cons: Til now never encounter with any kind of issue but still i would suggest if they could add more features for reporting as well.

For small companies, it is a good place to store data, but ...

Dec 07, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to categorize, customize, and get notifcations when something gets changed. The edit dual modes are also good options for advacned users to edit faster. Exporting from the pages was also usefull. In general, it was quit nice application before google invented gdrive.

Helps me a lot in documentation

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Confluence is a great tool for documenting project requirements, meetings, and progress reports We were having issues with collaborating with multiple remote employees, and confluence has been a godsend. I

Cons: It's a little expensive and confusing at first, but after getting familiar with the environment I no longer have these issues. Confluence can be so Dynamic, that training someone to use Confluence for the first time is daunting.

Capterra-loader

Confluence is powerful, if a bit confusing

Dec 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Confluence is great for capturing documentation, notes, and other related content. Availability across multiple platforms is also great.

Cons: The organization can get messy without discipline. Content is not terribly discoverable. This may subside over time. One of the biggest pain points is a lack of feature parity between desktop and mobile (macros don't work on mobile, for example).

Confluence is a tool that allows your business to create, organize and discuss the work that needs.

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: it is very easy to use and fit for technical and as well non-technical person, can be integrated with google. For agile working environment it is a very good tool. in agile mode we can integrate this with JIRA tool and can link/integrate it to see the linked stories , epic and bugs. Confluence on the cloud is really easy to use. The cost is also really affordable for new businesses and start-ups and even personal projects

Cons: number of widgets are large , sometime editing or creating space in confluence looks challenging but it will also be solved hen you have more experienced got on this o more time spent on this. sometimes when i found there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern.

Learn by Colloborating

Nov 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Recommendations Definitely try it out. Make sure you do review the server requirements if you are going to host the application

Pros: Easy to use Best fit for technical & non-technical people Decently though UI Can integrate with Google i.e. you can perform single sign-on Can integrate with JIRA enabling to maintain User Stories & Task with up to date content Good tool for agile working model

Cons: Should have the intelligence to suggest widgets Cannot download entire folder structure created within confluence Felt that creating space within confluence could look challenging

Capterra-loader

Centralized Information

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good tool for writing a product overview in details, i will say it's kind of encyclopedia. Captive diagrams can be easily created. It will support private and public view both

Cons: Search option need to be improved, sometimes it gives irrelevant results during search, rest all is good for me

Great if you already use Jira as your main project management tool

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use Jira on a regular basis and so storing all the developers notes and documents on Confluence makes it easy to keep a record that everyone can access. Also great that it's linked to via the Jira dashboard so no need to log in and out. Also the wiki feature means anyone can edit and update easily.

Cons: Can be hard to navigate and search for articles and documents. Also from a UI point of view it's not particularly attractive to look at - very basic, but does the job I guess.

Great knowledge base software for end users

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basic integration into JIRA service desk is easy. Great integration with PDFs, word docs, videos, etc all right out of the box. You don't even need that software installed on your system to view it. As with all things related to Altissan, you can do a ton of things, but it comes with a trade off in a more complicated setup. But I think most people would just use the basic functionality. And as always, the free price for Non-profits is something you just can not beat.

Cons: The search function within confluence is not that great. The tagging system is helpful, but does not support multi word tags. You either need to TypeTheWordsTogether, or Use_Underlines_instead. Which isn't that bad, until you find out that searching based on tags is an exact match.

Cadillac of project management software

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So robust and detailed. Love the easy integration between other Atlassian products especially JIRA and GIT

Cons: Out of the box stuff is usually more than sufficient but still found a lot of things that required plug-ins that really are table stakes and not pay as you things

Overall: great system of record

Confluence took of on its own with our team and is SOARING!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This beats SharePoint by miles. It also has some nice functionality that I don't even think the new TEAMS software in Microsoft will beat (the consolidated meeting action items, ability to create Jira tickets from highlighted text come to mind). Definitely a winner after using Google docs, Dropbox, SharePoint. It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.

Pros: Our team took to this product instantly. Users were creating spaces and meeting notes without any prodding from management. They have quickly mastered setting up spaces for our projects, adding links, pages, roadmaps, requirements, and more. The product is easy enough to set up and to use that the adoption rate is excellent. There are many add-on gadgets to expand the capabilities.

Cons: Amazingly, so far we haven't really found much to complain about. The table functionality is weak, but they have improved it with the last release and there are add-on apps that seem to fill in some of the gaps. Links to excel and google drive work just fine instead of using the tables in Confluence. Formulas in the tables would be highly desirable or the ability to do iframes on the cloud version.

Great Customer Service

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is great when needing any sort of guidance or help. Very prompt at resolving the issues quickly and efficiently.

Cons: At the beginning, it was sort of hard to navigate the software, and located certain features. With the new releases, it's been much easier.

Capterra-loader

Best document collaboration tool for Agile process

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to search
Good versioning support
Good support for wikis for the project
Good access control system

Cons: More developer friendly
Need to provide the training to use the software
Need to have one dedicated person for JIRA and confluence

Overall: Best collaboration portal available in the market

Confluence

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Confluence is pretty easy to set up and easy to learn. It is a great way to store project information that needs to be viewed by multiple groups.

Cons: The site does go down every now and then. That means the data cannot be accessed during that time. Also seems a bit buggy at times.

It is primitive SW that its singe advantage is the consolidating view that does not exist in any SW,

Nov 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The good thing is I am able to see tasks of each person in my team in a single view.
i.e. all the tasks consolidated to one view

Cons: I am unable to change the table structure.
The editing functionality is very poor
It is not linke to onenote
It is not linked to Outlook

Overall: It has a feature that no other SW has in the consolidating view of the tasks

Our content management of choice

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, even for non-technical users. It integrates well with other Atlassian products. Fully compatible with Microsoft Active directory, which is a plus for our installation.

Cons: Not so many cons. When upgrading releases, we faced some minor compatibility issues, especially on plugins. The search feature integrated in the product is under par.

Capterra-loader

I have been using Confluence for over 5 years. We find it invaluable for our daily project lifecycle

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the integration Confluence has with it's sister product Jira. We are able to create great reports using macros that pull in live project data. We are also able to share a vast amount of documentation across all our teams.

Cons: We are using the Cloud version, so there are times new updates happen. We might need to spend more time figuring out the new features or GUI updates.

Capterra-loader

Pretty Smooth : Lets you detail out your requirements/details

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 1) Support the needs for documentation on Scrum
2) Fully Integrated with JIRA
3) Gives me pleasure of learning and easing requirement analysis with a simple search, just key in the system you want information about in your firm's Technical Landscape, Learn it bcos all of them are following same standards index and page formats.

Cons: 1) As such - We can add more Macros to introduce diagnostic layer to recommend changes in different types of sections meant for IT Project and Business Process Automation.

Overall: Gives me pleasure of learning and easing requirement analysis with a simple search, just key in the system you want information about in your firm's Technical Landscape, Learn it bcos all of them are following same standards index and page formats.

Great for Documentation

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Powerful software for centralized documentation and tracking of updates. Able to easily find created documentation and the audit trail associated with each document.

Cons: WYSIWYG functionality in the editor is lacking. It's hard to be able to format the documentation (i.e. in tables) like I want to.

Easy to use and collaborate with

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - I used this at my previous company to share product notes and features with the marketing team
- Multiple templates to choose from
- Great for collaboration with commenting feature

Cons: - Glitches but nothing major
- The user interface is simple but not very pretty to look at
- More visual elements would help

Overall: You can use it to share your work, collaborate with team members, share progress reports etc.

Very clean and crisp.

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the forum style it provides with ways to include images, links, and resources for everyone to use.

Cons: The navigation on it can be very difficult and hard to use. The saved spaces would be more convenient if it were the first thing that popped up.

Best PM tool out there!

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great tool to work fast and efficiently within teams. My husband teach me how to used it and loved it.

Cons: What I like the least is basically its price. It is not so cheap to get it especially if you are not a student anymore.

Overall: Great Project Management tool. I started using with my husband but for school and it worked wonders for me.

Very helpful once you overcome the interface

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very flexible - takes the best parts of Google Drive and Box and merges them together. Great for collaboration and organization.

Cons: Difficulty updating user permissions can quickly lead to disorganization. You are only as organized as your weakest link.

Confluence is the best choice for sharing the information along with the team.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: 1. Confluence functionalities like Live Edit, JIRA integration are good.
2. Able to search the document easily
3. Able to see the recent changes immediately.
4. Query for other issues is very easy
5. Its easy to use - notifications help to inform the watchers about changes
6.very page can be exported to pdf and doc - you can develop your own macros - you can integrate very helpful plugins

Cons: 1. More notifications are received sometimes.
2. UI does not look user friendly
3. Finding the earlier version for document is little difficult.
4. Permissions can be difficult to delegate. Some users get overwhelmed by the interface.

Overall: Our teams use Confluence to collaborate on new products instantly. Tagging each other streamlines communication and can reduce the number of emails sent out with attachments.Simple interface. easy to customize and train users. Easy to reorganize content. search engine works great!

Great Wiki style product

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for documentation, especially for the larger projects and recording all the steps from decision to implementation to how to articles to FAQ's Being able to link the pages together is a great feature to have and makes it easy for users to navigate

Cons: Some of the pages we don't want to make public and only want internal users to use as they are company specific processes. Having to organise many licenses and maintain these is a bit of an inconvenience.

Good Collaboration Tool

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent for engaging team mates. Excellent for resource/information repository.Connected with JIIRA it gives users a view of ticket statuses , reports and other information

Cons: I think the interface is convoluted, could use some updating to give a clearer way to find resources and information

Confluence is the best choice for sharing the information along with the team.

Oct 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: 1. Confluence functionalities like Live Edit, JIRA integration are good.
2. Able to search the document easily
3. Able to see the recent changes

Cons: 1. More notifications are received sometimes.
2. UI does not look user friendly
3. Finding the earlier version for document is little difficult

Extremly usefull Wiki

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: - Its easey to use
- notifications help to inform the watchers about changes
- every page can be exported to pdf and doc
- you can develop your own macros
- you can integrate very helpful plugins (e.g. gliffy)

Cons: - many plugins are not free
- it has no spelling check
- there is no function like "search and replace"

Great Software

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am enjoying this software and found it superior compare to other software. Try to use this software.

Pros: Easy to use and have a multiple function compare to other software. If you are looking for an editing tool for your work, this one is a must.

I was able to implement and configure in a few hours.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple interface. easy to customize and train users. Easy to reorganize content. search engine works great!

Cons: permissions can be difficult to delegate. Some users get overwhelmed by the interface. browser compatibility can cause support issues sometimes.

Overall: Our teams use Confluence to collaborate on new products instantly. Tagging each other streamlines communication and can reduce the number of emails sent out with attachments.

We used this for writing a company wiki and I loved it - so easy to use and set up.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Getting set up was simple. The documentation explaining the concepts and setting up was really good also.

Cons: Accessing features that are not often used such as configuring page set ups, identifying orphan pages and images etc can be hard to remember where they are.

Overall: Enables the company to have a core repository for knowledge, to build on that knowledge and for new people to the company to have a place to start.

Excellent

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of all the employees being able to find market information on our ever growing start up company!

Cons: It can be difficult to migrate at first but once you get it, its easy! We have users who use this to find solutions as well as basic information!

Overall: The ease of use, less calls come into the service desk since people are able to find the solution to their issues via our confluence pages.

A great knowledgeable for teams.

Sep 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to quickly and easily create searchable documents for my team. Once they are created and everyone has access everyone can keep these articles up to date and add more pieces as we come up with new process, product changes, or simple things like on boarding checklists.

Cons: The UI is a little strange. They did a recent update that change the way the UI look and feel but I'm slowly coming around to it. The other con is sometimes the formatting doesn't look the same when you save the record.

Overall: An easy to find set of knowledge at my fingertips.