--- title: "Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Confluence the right Knowledge Management solution for you? Explore 3723 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136446/Confluence/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Confluence 4.5 (3723) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Confluence Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project.“ August 21, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 Denis M RecruiterFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect.“ April 28, 2026 LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness.“ August 21, 2026 Craig M It infrastructure engineerLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation.“ June 18, 2026 Trishna N TrainerCapital Markets, 51 - 200 employeesUsed the software for: 1-2 years. “Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed“ August 7, 2026 TD Tom D Support ExecutiveComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised.“ June 25, 2026 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The built-in search algorithm can be deeply frustrating; it frequently surfaces old, archived pages instead of the latest documentation.“ July 9, 2026 ## Showing most helpful reviews Showing 1-25 of 3723 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phil R. UX Lead Design Used the software for: 1-2 years ### "Without a doubt the no1 wiki out there." November 29, 2025 4.0 Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. Pros So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. Cons Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I can bare excel for project managing - it's so primitive. Review Source FY Faz Y. Senior Product Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Collinson is a power user of Confluence " January 13, 2026 5.0 Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few. Pros For us at Collinson, Confluence has become a staple due to a number of reasons. Firstly it's super easy to use and understand and then some of the features and how they have improved over time has been great for us. Cons I don't think it's the cheapest software in terms of what it does it's got a a lot of value but for teams which are large it can become costly. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We found confluence to be a a more scalable solution as we grew into bigger teams with much more data. Review Source KB Katie B. BA Oil & Energy Used the software for: 6-12 months ### "Confluence" May 7, 2026 3.0 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review Source cF christopher F. Partner Tech Wireless Used the software for: 6-12 months ### "Good daily driver for day-to-day work with Confluence, not a full" August 14, 2026 4.0 This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. Pros Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. Cons What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. Review Source VR Verified Reviewer Associate Banking Used the software for: 1-2 years ### "Amazing place to keep your documentations" April 27, 2026 4.0 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reason for choosing Confluence primarily so that other functions of the org can also use it Review Source WW WREN W. Office Administrator Information Technology and Services Used the software for: 2+ years ### "Super clean!" July 9, 2025 4.0 It's great for documentation, though some folks find it less efficient for daily project management. Overall though, it's an amazing tool for collaboration and documentation, but there is a bit of a learning curve. Pros Clean and easy to use, great features for creating and organizing documentation. Integrates seamlessly with other tools like Jira. The templates are super helpful for getting started quickly, and it's really easy to customize pages. Cons Pricing can be a bit steep, especially for small teams. It takes some time to get used to all the features and advanced configurations, which can be overwhelming for new users. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Confluence jira integration was built in and easy to setup Review Source JW Jordan W. UX designer Computer Software Used the software for: 2+ years ### "An AI-enabled real-time online documentation tool designed for collaboration" August 29, 2025 5.0 Confluence is an online documentation and word-editing tool designed for collaboration. It makes editing and sharing thoughts, etc. much easier for all members of my teams. Confluence stresses the importance of usability as it is evident in its never-ceasing improvements of it product features. Besides, it is updated in tandem with latest development in technology. So lately there are more AI-enabled functions that have been added to aid the users' workflow. Pros It is my go to place for writing and documenting at work. Wherever I have the connection to Confluence, I can write down my ideas, record my findings, share my contents with coworkers, and comments on other's documents. Cons It sometimes takes me a few more steps to find the latest documents I worked on. Even though on my personal space on Confluence, there is an immediate column called "Recent updates" showing my latest documents. Still the column width is too narrow for me to recall or fully grasp what those documents are about. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) It's easier to use Confluence than Word online. Review Source AD Alex D. Data Management Hospital & Health Care Used the software for: 1-2 years ### "Great for team collaboration but need built in AI development" July 5, 2025 5.0 Pros As an Admin, I was capable of accessing the spaces and there is role based access. Also, can set up the permissions per user. Confluence has structured documentation and has version control, if someone accidentally delete something on file, you can easily retrieve. Cons It has no built in AI compared to other platform. Lacks AI-powered auto-suggestions or intelligent filters seen in tools like Notion AI Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Confluence Confluence has the role-based access system which allows admin to set level of permission depending on the user. Switched from [Caspio](https://www.capterra.com/p/137206/Caspio/) Confluence worked better for documentation since it’s well presented on end users unlike Caspio it is more database looking. Um Review Source RE Rizi E. Technical Specialist Computer Software Used the software for: 6-12 months ### "A Powerful Knowledge Hub That Needs Better Usability" December 4, 2025 4.0 Overall, Confluence is a reliable tool for team collaboration and documentation. It helps centralize information and improves transparency across projects. While it requires some effort to maintain structure, its integration with other Atlassian tools makes it a strong choice for agile teams. Pros I like how Confluence makes documentation and knowledge sharing simple. The ability to create structured pages and link related content keeps information organized. Integration with Jira is a big plus for managing projects and tracking tasks. Cons The interface can feel cluttered, especially for new users. Formatting options are limited compared to traditional word processors, and large spaces with many pages can become hard to navigate without strong organization practices. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We moved from SharePoint/DevOps Wiki to Confluence because it offers a dedicated knowledge management hub with richer features. Its structured pages, powerful search, and integrations make it better suited for team collaboration and documentation. Review Source EL Erik L. IT project manager Information Technology and Services Used the software for: 2+ years ### "Confluence is very good for knowledge sharing" July 30, 2025 4.0 As project manager I had a good experience in collaborative mode with other members of the team. Everybody have now the habit to share information into Confluence Pros easy to add comments, links, modify, share with team. Pages can be structured with menus. Search engine is very useful Cons the position by default of screen shots. After migration from server mode (on prime) to cloud environment we had to rework many URL. Price is high Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Confluence as we are using interface with Atlassian Jira we use Confluence for easy communication Review Source KA Khyan A. Senior Business Development Representative Computer Software Used the software for: 2+ years ### "Great Knowledge Base Tool That Keeps Teams Aligned" May 24, 2026 4.0 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Review Source MM Michael M. Senior Implementation Analyst Computer Software Used the software for: 2+ years ### "Easy to use for documentation, but Has Some Bugs" April 16, 2026 5.0 My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Robust Document Sharing and Collaboration" April 15, 2026 5.0 Overall my experience with Confluence has been very good. It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become an outstanding product. I've used Confluence almost daily for several years and will likely be continuing to use it for many more. Pros Confluence is easy to use and acts as a common central repository for everything from documentation to meeting notes. I like some of its newer features such as live editing for documents, and search results that can include messages from a linked Slack account. I've used some of its less commonly noted features like blogs to a degree and find them very helpful in some cases (such as publishing a period internal newsletter for other engineers). Cons Confluence has historically not had the greatest search functionality in my experience. I think it is getting better and recent improvements are going in the right direction, but more is still needed (finding a document I'm looking for is still sometimes surprisingly challenging). Review Source LD Leo D. Embedded software test engineer Information Technology and Services Used the software for: 2+ years ### "Confluence: Where Good Ideas Go to Be Organised Into Oblivion" April 6, 2026 5.0 Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. Pros When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. Cons The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final\_Project\_Plan\_v3\_ACTUAL\_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. Review Source AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 2+ years ### "Confluence is a Friendly, Reliable and Easy to Implement Digital Team Workspace" August 9, 2026 5.0 Overall, Confluence is a dependable tool that gives us value for money. The customer support team of Confluence is incredible, which gives us increadible experiences. Pros Confluence is a friendly and reliable tool that provides a practical digital workspace that suits our needs. The capabilities of Confluence are outstanding. Moreover, Confluence makes file sharing easy and fast. Cons Since we implemented Confluence in our company, everything has been working amazingly well. I have zero dislikes for Confluence. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Essential Documentation, Needs Better Organization" January 28, 2026 4.0 Confluence is great for team documentation and collaboration, but can feel slow and cluttered without strong structure and consistent organization. Pros I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth. Cons I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be. Review Source saidi B. product designer Design Used the software for: Less than 6 months ### "Great for Team Documentation, but Needs Better Organization Over Time" April 6, 2026 5.0 My overall experience with Confluence has been positive, especially for organizing and sharing information within a team. It’s very useful for documenting projects, keeping track of decisions, and making sure everyone has access to the same information. Once things are structured properly, it becomes a reliable source of truth for the team. That said, it does require some discipline to keep content clean and up to date. Without that, it can quickly become cluttered and harder to navigate. Overall, it’s a solid tool for collaboration and documentation, particularly in team environments where clear communication and knowledge sharing are important. Pros What I like most about Confluence is how well it centralizes knowledge and makes documentation easy to manage. It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without confusion. The structure with pages and spaces helps keep things organized, even for larger teams. I also appreciate how it integrates smoothly with tools like Jira, which makes it easier to connect documentation with actual tasks and workflows. Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information. Select 4 more words to run Humanizer. Cons What I like least about Confluence is that it can get messy over time if it’s not well maintained. Pages pile up, outdated content stays there, and it becomes hard to find the right information quickly. The search isn’t always reliable either, especially when you have a lot of content. You sometimes know the info exists but still struggle to locate it. It can also feel a bit heavy and slow, particularly with large pages or when multiple people are editing at the same time. Review Source SG Sreevalli G. Senior Software Tester Information Technology and Services Used the software for: 2+ years ### "Great Collaboration Tool for Software Teams with Room to Grow" October 16, 2025 4.0 Confluence is a powerful tool for software teams looking to centralize documentation and improve collaboration. Its seamless integration with Jira makes it easy to connect project work with relevant content. The platform is user-friendly and well-suited for organising technical specs, meeting notes, and internal knowledge. While it could improve in areas such as real-time editing, file handling, and search functionality, it still delivers strong value for the features it offers. Pros Confluence is great for software teams thanks to its tight Jira integration and intuitive structure. It made collaborating on specs, notes, and design docs easy, with solid file sharing and version control. For the features it offers, it delivers good value for money. Cons Search can be hit-or-miss, and editing files directly isn't seamless—you often need to download and re-upload. Permissions and navigation can get tricky in large spaces. Real-time collaboration is limited, and performance slows with heavy content. Review Source Rene M. Solution Architect Information Technology and Services Used the software for: 2+ years ### "Excellent collaboration and documentation platform" December 21, 2025 5.0 Overall, my experience with Confluence has been extremely positive. It has become an essential platform for centralizing knowledge, improving communication, and enhancing productivity across distributed teams. As an IT manager, I appreciate its reliability, scalability, and comprehensive feature set that supports our off-shore hiring operations. Pros Confluence is a powerful and flexible tool for team collaboration and knowledge management. It allows creating and organizing documentation, meeting notes, and project plans with ease. The integration with Jira and other Atlassian products streamlines workflows, and its rich formatting and templates support clear, structured information sharing across teams. Cons The user interface can be overwhelming for beginners, and some advanced features require a learning curve. Performance can slow down with very large spaces or heavy content, but these issues are manageable once the system is optimized. Review Source HV Hrithik V. Software Engineer - Trading Systems Financial Services Used the software for: 6-12 months ### "A useful place for team documentation" July 13, 2026 4.0 Overall, Confluence is useful for keeping engineering knowledge and project documentation centralized. We use it for architectural notes, procedures, project pages, and internal guides. It works well, although the quality depends a lot on people keeping pages organized and updated. Pros It's useful having documents, project notes, runbooks, and team processes in one place. It works especially well for sharing information that needs to stay available beyond a Slack thread. Cons Pages can become outdated or hard to find, especially when different teams organize their spaces differently. Search is helpful, but it can still take time to locate the right version of a document. Review Source SI Solomon I. MD Information Technology and Services Used the software for: 2+ years ### "Confluence: Collaborative Documentation and Project Management Platform of All Times" September 5, 2025 5.0 All processes encompassing company files from file conversion, storage and sharing has been at breeze with Confluence. Pros Confluence is a crucial platform for knowledge base management, file management and project documentation. The availability of robust security features including access controls and user permissions is what I like most about Confluence. Cons So far everything has been so good on my end when using Confluence to not only manage files and projects but also to document products. Review Source DC Daniel C. Marketing Research Analyst Education Management Used the software for: 1-2 years ### "A Decent Choice for Team Collaboration" July 19, 2026 4.0 I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project information. While it's been a reliable tool, I've occasionally encountered minor issues with formatting and navigation, which have kept me from giving it a full 5-star rating. Pros Confluence works well enough for our team's documentation needs. I like the layout and flexibility of creating custom templates. It's pretty solid for collaborative projects, but took a bit to figure out at first. Cons The biggest con is the occasional UI clutter when trying to edit a page. It can be kind of annoying to navigate through the menus and find the right options. Still, it's not a huge deal, and our team's learned to work around it. Review Source MG Mike G. Member of Technical Staff Computer Hardware Used the software for: 2+ years ### "Great documentation software" January 8, 2026 4.0 Fantastic software. Great user experience. Easy export, great data security. I didn't use file sharing feature very much but I find confluence to be one of the best documentation platform available. Pros Fantastic documentation software. Support markdown and automatic formatting. I can copy any existing documentation that is in HTML and confluence will format it for me completely automatically. In all my years using confluence, I have encountered no bugs that I am aware of. Product is so easy to use that I don't even need to talk to a customer support. Great value for money as it comes with jira. Cons I really wish confluence has better integration with microsoft software. It doesn't have great integration with microsoft excel. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "The Best File Conversion Platform Of It's Kind" August 24, 2025 5.0 I appreciate Confluence for they have equipped me with every tool that i need to get tasks done well. Confluence is mind-blowing and easy to use. Pros Confluence is the future to me because they have made file conversion and file sharing to be easy to do unlike in the past this were hectic procedures. Cons There is nothing least to dislike with Confluence am even shocked with those who don't appreciate this software. Review Source PV Prachi V. Frontend Developer Information Technology and Services Used the software for: 6-12 months ### "Organised Team Platform" March 31, 2026 5.0 Overall, my experience with Confluence has been positive. It’s a reliable tool for creating, managing, and sharing documentation within a team. Pros Confluence has real-time editing feature is very helpful for team collaboration, and the integration with tools like Jira improves workflow efficiency. Cons Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages. 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