# Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Confluence the right Knowledge Management solution for you? Explore 3674 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3674) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Confluence Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it.“ April 23, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical documents.“ February 9, 2026 RV Rakhi V QA LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly.“ April 20, 2026 Jiahao H Deployment StrategistInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work.“ January 4, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches.“ April 23, 2026 Kregg G Agile Team LeadHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Confluence offers excellent value for the money for product development, test, and release teams, and for clients/customers/end users requiring installation, user guides, and troubleshooting notes.“ December 15, 2025 Swarnima G Software EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are some downsides, such as occasional performance hiccups and small usability issues when working with large amounts of content.“ April 21, 2026 ## Showing most helpful reviews Showing 1-25 of 3674 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Powerful Knowledge Sharing Tool" January 21, 2026 5.0 Confluence is a powerful tool that all organizations should leverage to maximize the knowledge sharing potential. Pros Confluence is one of the most user-friendly content sharing tools. The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. It's best feature though, is the integration with Jira. It simplifies the sharing of knowledge bases. Cons The learning curve for permissions management can be arduous, especially when managing external accesses. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Confluence The Confluence/Jira integration is the primary reason that we went with Confluence. It is seamless. Review Source Phil R. UX Lead Design Used the software for: 1-2 years ### "Without a doubt the no1 wiki out there." November 29, 2025 4.0 Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. Pros So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. Cons Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I can bare excel for project managing - it's so primitive. Review Source MM Michael M. Senior Implementation Analyst Computer Software Used the software for: 2+ years ### "Easy to use for documentation, but Has Some Bugs" April 16, 2026 5.0 My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 6-12 months ### "A Great Resource for a Knowledge Base" May 15, 2025 3.0 Overall it accomplished what we were looking for, however we found the scope too narrow for what we were expecting. It served it's purpose as a tool that could capture resources and a knowledge database, but the collaborative aspect left a little to be desired for our team. For larger orgs, it may accomplish exactly what you're looking for, but for smaller, and dynamically changing orgs, it's not as intuitive as we would have liked. Pros It did make for an easy collaborative environment for our initial attempt at Onboarding Workflow, and allowed for an easy organization of materials, videos, documents, and workflows within our organization. Cons It didn't allow much, at least in our application, in terms of in program collaboration. The whiteboard wasn't as intuitive as we needed for actual collaboration, and we found it easier to collaborate in a third party tool and just use Confluence as point in time references as needed. Review Source KS Kaynan S. Senior Software Engineer Entertainment Used the software for: 1-2 years ### "Essential platform for technical documentation and team knowledge management" April 23, 2026 5.0 Overall my experience with Confluence has been very positive. At NextDay, we use it as our central hub for all technical documentation, including API contracts, front-end and back-end architecture docs, and system flow diagrams. One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. Having a single, reliable place for all our technical knowledge has made collaboration and onboarding significantly easier. Pros Excellent for organizing technical documentation in a structured and searchable way. The integration with developer tools through APIs and MCP makes it easy to automate document creation and keep everything up to date. The ability to document architecture, API contracts, and system flows in one place keeps the whole team aligned. Having a single source of truth for all technical knowledge has made collaboration and onboarding significantly easier at NextDay. Cons The editor can feel a bit slow when working with large pages that contain many embedded elements. Search could also be more precise when looking for specific terms within technical documents. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Confluence over 2 years" April 20, 2026 4.0 Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it. The Jira integration and structured page organization make it a natural fit for software and project teams that need a single source of truth. However it does require upfront effort to set up properly and ongoing maintenance to keep it from becoming a dumping ground for outdated pages. Pros It centralizes all project documentation in one structured space made it incredibly easy for the whole team to stay aligned without digging through emails or scattered files. The page hierarchy and space organization felt intuitive once set up, making it simple to find the right document at the right time. The integration with Jira was a genuine time saver Cons Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly. Review Source GA Gabriel A. IT Admin Food & Beverages Used the software for: 6-12 months ### "Great organizational and management Tool" March 18, 2026 5.0 I really enjoy using it, and paring it with Jira for our internal tickets it works very well together. Great to put both a Knowledge base to reference on Jira easily, and as a Work Process management, so it's very versatile. Pros Confluence in my opinion, is a very good tool to keep me organized and being able to make documentation on the spot. I have used it to make How-tos and Work Process for my day to day and it was really easy to learn how to do things. Cons Sometimes the bad part is that some of the features of their non Cloud version seemed to be better and more updated, although it does seem like they have been adding things to it as I use it. Review Source DH Dan H. Helpdesk analyst Education Management Used the software for: 2+ years ### "Not a bad tool with some considerations" March 27, 2026 4.0 My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there Pros It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so Cons There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting. Review Source PV Prachi V. Frontend Developer Information Technology and Services Used the software for: 6-12 months ### "Organised Team Platform" March 31, 2026 5.0 Overall, my experience with Confluence has been positive. It’s a reliable tool for creating, managing, and sharing documentation within a team. Pros Confluence has real-time editing feature is very helpful for team collaboration, and the integration with tools like Jira improves workflow efficiency. Cons Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages. The search functionality is sometimes not very accurate, Review Source VR Verified Reviewer Product Owner Broadcast Media Used the software for: 2+ years ### "Great tool to manage team knowledge and processes" April 16, 2026 4.0 Useful tool that is a vital part of our agile sprint processes and ceremonies where we can capture vital documentation easily Pros Good tool for my team to capture knowledge centrally rather than keeping it in someone’s head or random doc Cons Too many documents might make search-ability difficult but that could be due to the way we’ve organised the folders Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Essential Documentation, Needs Better Organization" January 28, 2026 4.0 Confluence is great for team documentation and collaboration, but can feel slow and cluttered without strong structure and consistent organization. Pros I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth. Cons I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be. Review Source SI Solomon I. MD Information Technology and Services Used the software for: 2+ years ### "Confluence: Collaborative Documentation and Project Management Platform of All Times" September 5, 2025 5.0 All processes encompassing company files from file conversion, storage and sharing has been at breeze with Confluence. Pros Confluence is a crucial platform for knowledge base management, file management and project documentation. The availability of robust security features including access controls and user permissions is what I like most about Confluence. Cons So far everything has been so good on my end when using Confluence to not only manage files and projects but also to document products. Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 2+ years ### "Confluence is very user friendly." October 3, 2025 5.0 Confluence is very easy to use. It makes performing your daily task easier especially when your work involves handling multiple files and resources. Pros Confluence makes Knowledge Management very easy especially when locating resources. Search features, File conversion and File sharing is readily available and is very useful in performing daily tasks. Issues rarely happen but customer support is very easy to contact. Cons Making search can be difficult especially if there are a lot of resources related to your search. You have to be very specific with the search. Review Source NO Norah O. Manager and Executive Administrative Law Practice Used the software for: 2+ years ### "Confluence Makes My Life Easy" July 21, 2025 5.0 Confluence is cheap to purchase and ironically i love how it helps me gain profits and save money when making invoices and payments. Pros I like how easy it is to share files using Confluence. Confluence has a nice customer support team that help you when you are having troubles along the way. This software is fully equipped with features that help me sort bugs and issues, so that i can work on a stress-free environment. Cons Confluence is a tick for me and to be honest i haven't had challenges when it comes to this platform. Review Source MG Madhusudan G. Quality Assurance Engineer Computer Software Used the software for: 2+ years ### "Need of the Hour" November 26, 2025 5.0 Great and reliable Product. Every QA or Software testing professional must need to adopt this powerful tool for your efforts management and time and task management to Reporting of the documents Pros As a Quality Assurance personnel, confluence playing a vital role in my day to day sprint management and report creation. Cons The functionality to put the reports and the other side issues and task progress manage together with confluence. Review Source Namratha C. Product owner Information Technology and Services Used the software for: 1-2 years ### "Powerful Team Documentation with Strong Collaboration Features" February 23, 2026 5.0 works especially well for teams managing requirements, technical documentation, and shared knowledge Pros Its great for creating structured page, organizing content by spaces, and collaborating in real time Cons Without strong governance and structure, spaces and pages makes hard to find the information quickly Review Source VR Verified Reviewer Cloud Architect Education Management Used the software for: 2+ years ### "Documentation for the win!" April 17, 2025 4.0 Overall after 8 years with confluence my experience has been great for the most part. Highly reliable with little to no issue or downtime. Pros I like confluence for it's ease of use and the way you can link supporting documentation together in an easy to find fashion. Cons The thing I would say I like least about confluence is it's search isn't always the best if you don't have things properly labeled. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Great internal information management" November 9, 2025 5.0 We've been using this tool for about 10 years and it is a good tool to share information in one place. We use it to host HR policy or even pricing and promotion for marketing. Pros It's a great tool to document information that you need to constantly updated and then share with the team or company. It's take a bit of learning curve but once you know where everything is, it can be powerful and intuitive. There are tools to help you organize pages. Cons It is slightly slower than google sheet and take a longer learning curve to use all the features properly. Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "Confluence: A Must Have Collaborative Workspace Tool for Content Sharing and Team Collaboration " April 16, 2025 5.0 I have been using Confluence for 5+ years now and I find it useful in documentation and collaboration. Pros The best aspect about Confluence is that it is an open source program. It enables us (teams) to seamlessly collaborate and share content from one central repository. Cons Now that I am used to Confluence, I do not find it overwhelming to navigate the features. Review Source AR Anitha R. Senior Technical Specialist Financial Services Used the software for: 1-2 years ### "Confluence" February 9, 2026 5.0 Pros I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical documents. Collaboration is also seamless: several people can work on the same page, add comments, or track the revision history. Finally, the integration with Jira is a real strength, as it directly links documentation with task tracking. Cons When the volume of pages becomes significant, some information can end up being lost or duplicated if the structure is not properly managed. In such cases, it is easy to have multiple versions of the same document, which can create confusion. I also find that notifications can become excessive when following several spaces at once, and some important updates may go unnoticed. Review Source sA saheed A. Developer Information Technology and Services Used the software for: 2+ years ### "The Good Confluence" October 19, 2025 4.0 I started using confluence few years ago and its been a good experience so far and would recommend it to new users. Pros I started using confluence 3 years ago and its been mostly good experience. There are several features that are mostly of specific interest. For example, I like the ease to share document to wide range of people, export document as PDF and its general user interface Cons Despite several useful features of Confluence, its sometimes slow. Also, its generated PDF are somewhat not of good quality. In addition, the user interface could be improved and more easily accessible because there are sometimes too many clicks and too rigid in some options in my opinion. Review Source AQ Antoine Q. Project Manager Testing Airlines/Aviation Used the software for: 1-2 years ### "Confluence tracker" February 9, 2025 5.0 I am taking my notes on a daily basis with it. I am tracking my actions and the actions of all the team that I am working with. Creating tables with all the different data that I need to populate with other members of the company. We are also using spaces for putting our ideas and think about it. We use it for also doing some WBS or other working schemes that are used on a daily basis. Pros This is a really powerful tool for taking notes, sharing datas, creating whiteboards, having box of ideas, create WBS, tracking your actions etc. This is a really easy tool proposng some basc templates and you can also use it in a more powerful sense with a bit more digging in the tool. Cons Sometimes the website is not the most attractive one, for example, the action tracker is really ugly. It could be nice also to have a data base that you can search of what are your possibilities on a page. Review Source TA Tim A. Strategic Operations Director Pharmaceuticals Used the software for: 2+ years ### "One place to organize everything." July 21, 2025 5.0 Getting a single source of truth for all operations and compliance related documents through Confluence. It provides a lot of clarity and makes on-boarding much smoother. Pros I enjoy being able to document processes, SOPs, and meeting notes all in one place. It’s simple to connect pages and keep things organized, especially for cross-functional projects. Cons Search is no good unless you know the exact thing to type. And it can also become a muddled mess fairly quickly if teams don’t adhere to that same structure. Review Source SH Saleem H. Project Development Officer Real Estate Used the software for: 2+ years ### "An Easy To Use Platform For Knowledge Management " March 6, 2025 5.0 Am happy to have known Confluence because it gets me better than other platforms. Confluence is fully packed with amazing features that simplify things for me. Pros Confluence gets the work done in a fantastic way. Confluence is an open and shared workspace, and that's why I love Confluence. It is easy to use Confluence. It is so easy to integrate Confluence with other platforms like Slack. Cons Confluence is fine and doesn't have any issues. Review Source VR Verified Reviewer Fulfillment Associate Information Technology and Services Used the software for: 2+ years ### "Confluence with the Great Feature Influence" April 13, 2025 4.0 After 3 years of using Confluence, I find it to be very useful for many uses, including operations and engineering. Satisfactory indeed. Pros Confluence offers plenty of document-editing features that allow members to customize the articles according to their needs. Versatility is the forte here. Cons Confluence would be more powerful and useful if there are advanced features to cross-reference links and utilize automation. Easier ways to organize documents would be better as well. Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Product Management](https://www.capterra.com/product-management-software/)[Project Management](https://www.capterra.com/project-management-software/)