# Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Confluence the right Knowledge Management solution for you? Explore 3702 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3702) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Confluence Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it.“ April 23, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical documents.“ February 9, 2026 RV Rakhi V QA LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly.“ April 20, 2026 Denis M RecruiterFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect.“ April 28, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches.“ April 23, 2026 Craig M It infrastructure engineerLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation.“ June 18, 2026 OM Oliver M Cloud ArchitectComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations“ June 4, 2026 ## Showing most helpful reviews Showing 1-25 of 3702 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Powerful Knowledge Sharing Tool" January 21, 2026 5.0 Confluence is a powerful tool that all organizations should leverage to maximize the knowledge sharing potential. Pros Confluence is one of the most user-friendly content sharing tools. The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. It's best feature though, is the integration with Jira. It simplifies the sharing of knowledge bases. Cons The learning curve for permissions management can be arduous, especially when managing external accesses. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Confluence The Confluence/Jira integration is the primary reason that we went with Confluence. It is seamless. Review Source IW Isla W. Mid-level Operations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "A Day in the Life of Confluence" July 11, 2026 4.0 I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs. Pros We love how Confluence's collaboration features work well enough for our team of 20. Creating and editing pages is pretty solid, and the commenting system is intuitive. We've used it for about a year now, and it's become an essential part of our workflow. Cons One minor thing that took a bit to figure out was the integration with our existing project management tool. It's not a huge deal, but it would be great if Confluence had better documentation on this. Review Source KB Katie B. BA Oil & Energy Used the software for: 6-12 months ### "Confluence" May 7, 2026 3.0 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review Source Enguerran M. Fullstack web developer Sporting Goods Used the software for: 2+ years ### "A robust hub for team collaboration and documentation" April 23, 2026 4.0 Confluence has become our 'single source of truth.' The tool provides effective organization because it replaces our disorganized shared drives. The system becomes efficient after users learn to operate macros which include the table of contents and JIRA snapshots. The system needs time for users to learn its features but it has become essential for our team to manage their knowledge base. Pros The main advantage of Confluence software lies in its ability to unify all content into a single system. The 'Spaces' structure makes it very easy to organize documentation by department or project. The real-time collaborative editing feature of the system works perfectly because it stops all problems that come from managing different document versions. The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs. Cons The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches. The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems. Review Source MM Monicah M. System Administrator Construction Used the software for: 1-2 years ### "Honest perspective with Team collaboration with project documentation & Content editing." June 1, 2026 5.0 Great adulation with it's smooth content editing and seamless team collaboration with project documentation. Pros I really adore it for smooth content editing and seamless team collaboration with project documentation. Cons Great for smooth content editing and seamless team collaboration with project documentation with intuitive user interface, Review Source PT Petru T. Developer Information Technology and Services Used the software for: 1-2 years ### "Reliable Platform With Strong Capabilities." June 3, 2026 4.0 My overall experience with Confluence was positive.It has been reliable and effective for keeping information centralized and accessible across teams, making collaboration much easier. Pros What i like most about Confluence is the ease of use ,it is very much a plug and play that requires minimal onboarding, flexible,intuitive and with good level of customization. Cons If i had to pick something that could be improved then it would be the KPI and reporting features,maybe a wider range of options would add significant value. Review Source OM Oliver M. Cloud Architect Computer & Network Security Used the software for: 2+ years ### "Solid plattform for agile development " June 4, 2026 4.0 overall very usefull, if used correctly. In the end it‘s a good tool and is very effective in the hands of the right people Pros Agile software development and Confluence are the de facto industry standard, so new hires will be easily onboarded Cons Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations Review Source ZM Zain M. CEO Information Technology and Services Used the software for: 2+ years ### "Team collaboration and communication" June 16, 2026 5.0 Pros I like the collaborative editing feature that allows multiple users to work on same documents at a time. We are using it as a centralized space where my team can create organize and share information smoothly. Cons User interface feels complex at first. And finding specific information sometimes feels challenging if not organized properly. Review Source MT Maisie T. Director of Engineering Information Technology and Services Used the software for: I used a free trial ### "Solid for team knowledge sharing" July 5, 2026 4.0 Confluence is a solid tool for team collaboration and knowledge sharing. Its intuitive interface makes it easy to create and organize project documentation, and I appreciate its integration with other Atlassian products for a seamless workflow. It's become an essential part of how my team communicates and stays aligned. Pros It's really good for organising our project documentation and team knowledge. The page structure and ability to link between documents makes finding information pretty straightforward. We use it daily for meeting notes and developing our internal guides. Cons The editor can be a bit fiddly sometimes, especially when trying to format tables or embed specific content. Also, the notifications can get a bit overwhelming if not managed carefully. It took a bit to figure out how to optimise that. Review Source BD Brad D. Maintenance Manager - Amsoil Inc Industrial Automation Used the software for: 2+ years ### "Confluence: The vault for our technical knowledge" July 13, 2026 4.0 Pros In industrial automation, standardizing and documenting code lines or wiring schematics is vital for maintenance. Confluence serves as a centralized knowledge base for our entire production team. Cons The text editor can be finicky and rigid when it comes to embedding complex graphic elements like vector electrical schematics or large industrial data tables. Review Source JW Jordan W. UX designer Computer Software Used the software for: 2+ years ### "An AI-enabled real-time online documentation tool designed for collaboration" August 29, 2025 5.0 Confluence is an online documentation and word-editing tool designed for collaboration. It makes editing and sharing thoughts, etc. much easier for all members of my teams. Confluence stresses the importance of usability as it is evident in its never-ceasing improvements of it product features. Besides, it is updated in tandem with latest development in technology. So lately there are more AI-enabled functions that have been added to aid the users' workflow. Pros It is my go to place for writing and documenting at work. Wherever I have the connection to Confluence, I can write down my ideas, record my findings, share my contents with coworkers, and comments on other's documents. Cons It sometimes takes me a few more steps to find the latest documents I worked on. Even though on my personal space on Confluence, there is an immediate column called "Recent updates" showing my latest documents. Still the column width is too narrow for me to recall or fully grasp what those documents are about. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) It's easier to use Confluence than Word online. Review Source NP Neha P. Incident Manager Telecommunications Used the software for: 2+ years ### "Strong Collaboration Platform That Can Get Cluttered" May 1, 2026 5.0 My overall experience with Confluence has been very positive. It’s a powerful tool for team collaboration, documentation, and knowledge sharing. I’ve used it extensively to create and manage documentation, track processes, and maintain a centralized knowledge base, which has significantly improved team efficiency and transparency. That said, the experience can vary depending on how well the workspace is structured and maintained. In well-organized environments, it works exceptionally well, but in larger or poorly managed spaces, it can become cluttered and harder to navigate. Despite a few limitations like occasional performance issues and basic formatting constraints, it remains a reliable and valuable tool for collaboration across teams. Pros What I liked most about Confluence is how it brings everything into one centralized, well-organized workspace. It makes documenting processes, sharing knowledge, and collaborating with team members very seamless. The page hierarchy and search functionality make it easy to find information quickly, even in large projects. I also appreciate how easily it integrates with other tools, especially Jira, which helps keep development and support work aligned. Overall, it significantly improves team collaboration and transparency. Cons What I liked least about Confluence is that it can feel slow and cluttered, especially as content grows over time. Without proper structure and maintenance, spaces can become disorganized and hard to navigate. The search feature, while helpful, doesn’t always return the most relevant results. I also found formatting to be somewhat limited compared to other documentation tools, and managing permissions can sometimes be confusing. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Robust Document Sharing and Collaboration" April 15, 2026 5.0 Overall my experience with Confluence has been very good. It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become an outstanding product. I've used Confluence almost daily for several years and will likely be continuing to use it for many more. Pros Confluence is easy to use and acts as a common central repository for everything from documentation to meeting notes. I like some of its newer features such as live editing for documents, and search results that can include messages from a linked Slack account. I've used some of its less commonly noted features like blogs to a degree and find them very helpful in some cases (such as publishing a period internal newsletter for other engineers). Cons Confluence has historically not had the greatest search functionality in my experience. I think it is getting better and recent improvements are going in the right direction, but more is still needed (finding a document I'm looking for is still sometimes surprisingly challenging). Review Source LD Leo D. Embedded software test engineer Information Technology and Services Used the software for: 2+ years ### "Confluence: Where Good Ideas Go to Be Organised Into Oblivion" April 6, 2026 5.0 Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. Pros When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. Cons The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final\_Project\_Plan\_v3\_ACTUAL\_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Essential Documentation, Needs Better Organization" January 28, 2026 4.0 Confluence is great for team documentation and collaboration, but can feel slow and cluttered without strong structure and consistent organization. Pros I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth. Cons I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be. Review Source GA Gabriel A. IT Admin Food & Beverages Used the software for: 6-12 months ### "Great organizational and management Tool" March 18, 2026 5.0 I really enjoy using it, and paring it with Jira for our internal tickets it works very well together. Great to put both a Knowledge base to reference on Jira easily, and as a Work Process management, so it's very versatile. Pros Confluence in my opinion, is a very good tool to keep me organized and being able to make documentation on the spot. I have used it to make How-tos and Work Process for my day to day and it was really easy to learn how to do things. Cons Sometimes the bad part is that some of the features of their non Cloud version seemed to be better and more updated, although it does seem like they have been adding things to it as I use it. Review Source saidi B. product designer Design Used the software for: Less than 6 months ### "Great for Team Documentation, but Needs Better Organization Over Time" April 6, 2026 5.0 My overall experience with Confluence has been positive, especially for organizing and sharing information within a team. It’s very useful for documenting projects, keeping track of decisions, and making sure everyone has access to the same information. Once things are structured properly, it becomes a reliable source of truth for the team. That said, it does require some discipline to keep content clean and up to date. Without that, it can quickly become cluttered and harder to navigate. Overall, it’s a solid tool for collaboration and documentation, particularly in team environments where clear communication and knowledge sharing are important. Pros What I like most about Confluence is how well it centralizes knowledge and makes documentation easy to manage. It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without confusion. The structure with pages and spaces helps keep things organized, even for larger teams. I also appreciate how it integrates smoothly with tools like Jira, which makes it easier to connect documentation with actual tasks and workflows. Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information. Select 4 more words to run Humanizer. Cons What I like least about Confluence is that it can get messy over time if it’s not well maintained. Pages pile up, outdated content stays there, and it becomes hard to find the right information quickly. The search isn’t always reliable either, especially when you have a lot of content. You sometimes know the info exists but still struggle to locate it. It can also feel a bit heavy and slow, particularly with large pages or when multiple people are editing at the same time. Review Source DH Dan H. Helpdesk analyst Education Management Used the software for: 2+ years ### "Not a bad tool with some considerations" March 27, 2026 4.0 My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there Pros It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so Cons There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting. Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 2+ years ### "Confluence is very user friendly." October 3, 2025 5.0 Confluence is very easy to use. It makes performing your daily task easier especially when your work involves handling multiple files and resources. Pros Confluence makes Knowledge Management very easy especially when locating resources. Search features, File conversion and File sharing is readily available and is very useful in performing daily tasks. Issues rarely happen but customer support is very easy to contact. Cons Making search can be difficult especially if there are a lot of resources related to your search. You have to be very specific with the search. Review Source MG Mike G. Member of Technical Staff Computer Hardware Used the software for: 2+ years ### "Great documentation software" January 8, 2026 4.0 Fantastic software. Great user experience. Easy export, great data security. I didn't use file sharing feature very much but I find confluence to be one of the best documentation platform available. Pros Fantastic documentation software. Support markdown and automatic formatting. I can copy any existing documentation that is in HTML and confluence will format it for me completely automatically. In all my years using confluence, I have encountered no bugs that I am aware of. Product is so easy to use that I don't even need to talk to a customer support. Great value for money as it comes with jira. Cons I really wish confluence has better integration with microsoft software. It doesn't have great integration with microsoft excel. Review Source MG Madhusudan G. Quality Assurance Engineer Computer Software Used the software for: 2+ years ### "Need of the Hour" November 26, 2025 5.0 Great and reliable Product. Every QA or Software testing professional must need to adopt this powerful tool for your efforts management and time and task management to Reporting of the documents Pros As a Quality Assurance personnel, confluence playing a vital role in my day to day sprint management and report creation. Cons The functionality to put the reports and the other side issues and task progress manage together with confluence. Review Source Hameeda T. Technical Analyst Financial Services Used the software for: 6-12 months ### "Reliable Workspace For Organised Team Collaboration" March 12, 2026 5.0 Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned. Pros Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira. Cons Formatting can feel rigid, page load times are, and advanced features often require extra plugins or admin support. Review Source Osama A. Full Stack Developer Government Administration Used the software for: 2+ years ### "Tool for team documentation" January 22, 2026 4.0 Overall experience is positive. It is a very reliable tool for knowledge sharing and can keep project documentation efficiently. Pros It is good for team collaboration. Helps to keep all documents, notes and project information. Its searching functionality is excellent and integrates nicely with jira. Cons Sometimes editor feels slow,especially with large pages .Pricing could be high for small teams. It takes a while for new user to fully understand it. Review Source AM Antoine M. Marketing advisor Banking Used the software for: 6-12 months ### "Strong platform for company knowledge and documentation" May 1, 2026 4.0 Very useful tool for internal documentation and shared knowledge. Useful to centralize procedures, meeting notes, project pages and team information. Pros The best thing is that information stays in one place instead of many emails or lost files. Teams can create pages fast, update documents together and keep history of changes. Very practical with Jira also. Cons If governance is weak, spaces can become messy after some time. Too many old pages or duplicate content can make search harder. Need some discipline. Review Source Beth A. Copywriter Marketing and Advertising Used the software for: 2+ years ### "Excellent file sharing tool" October 7, 2025 5.0 Confluence has made file sharing easier for me with a variety of roles and clients across multiple industries for about eight years now - I'm really happy with it. Pros I'm such a fan of confluence. I work with a variety of clients and if they're not signed up to Confluence, it's one of the first changes I suggest to them. It's great for organising files for larger companies with a lot of departments and key documents workers might need to see. It saves so much time as you don't have to ask managers for key documents all the time, you can just use search terms to find them on Confluence. I also find the UX incredibly user-friendly. It's so easy to find your way around Conference and get hold of what you're looking for. It's also very customisable. No matter what sort of business you have, you can make it work for you. Cons Confluence can be complicated for people who aren't very software-versed to get their head around. I've had feedback from some employees that they find it overwhelming and difficult to set up. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.