# Confluence Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Confluence Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/136446/Confluence --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence ## What is Confluence? Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence. ## What is Confluence used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,686 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Integrated real-time teamwork platform Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Idea Management / 2025 - Knowledge Management / 2025 - OKR / 2025 - Product Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atlassian.com&name=Confluence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,686) VS. [4.6 (6,048)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,657) Ease Of Use 4.5 (28,385) Value For Money 4.3 (2,257) Value For Money 4.3 (20,523) Customer Service 4.3 (2,148) Customer Service 4.4 (18,521) ## Confluence alternatives [4.4 (3,006)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,244)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,581)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## FAQs about Confluence Overview ### What problems does Confluence solve? Confluence solves scattered documentation, lost meeting notes, unclear task ownership, and disconnected project context by giving teams one searchable workspace linked to Jira tickets, roadmaps, and requirements. Software, product, support, HR, and cross-functional teams use it to reduce manual status updates, preserve decisions, and onboard faster with reliable internal knowledge. Answer based on 2025 reviews Overview ### Which roles and teams benefit most from Confluence? Confluence is most used by software engineers, developers, product managers, and project managers who need a shared workspace for technical documentation, sprint planning, and cross-functional collaboration. Business analysts, IT leaders, consultants, and marketing teams benefit from organizing requirements, standardizing processes, sharing knowledge, and keeping stakeholders aligned on projects and decisions. Answer based on 3621 reviews Overview ### What company size and industries is Confluence built for? Confluence is used by project managers, software developers, IT professionals, product managers, marketers, sales, HR, finance, and remote workers, with the strongest fit in small businesses at 46% and IT and computer software at 21% each. It also serves enterprises at 32%, midsize companies at 22%, and financial services at 5%. Answer based on 3686 reviews Features and Usability ### What are the key features of Confluence? Confluence includes core features for document management and team collaboration, such as page creation, real-time editing, comments, and version control. Differentiating features include knowledge base spaces, full-text search, customizable templates, role-based permissions, and Jira integrations that connect documentation with project tracking and issue management. Answer based on 1216 reviews Pricing ### How much does it cost and what fees or limitations are included? Confluence starts with a free plan for up to 10 users, plus a free trial, then the $5.42/user/month Standard plan and $10.44/user/month Premium plan. Reviewers say pricing can rise quickly for larger teams, while paid add-ons, extra integrations, and per-user app licensing can increase overall costs. Answer based on 293 reviews Integrations ### Which third-party tools and platforms does Confluence integrate with? Confluence integrates with Jira, Bitbucket, Slack, Trello, Google Drive, Microsoft SharePoint, GitHub, and JIRA Service Management. It supports over 20 integrations overall, spanning Atlassian development tools, collaboration apps, document storage, and diagramming platforms such as Lucidchart and Miro. Answer based on 1388 reviews Getting Started and Support ### How easy is it to onboard and train a team on Confluence? Confluence is fairly quick for most team members to learn, especially those familiar with docs, wikis, or Jira, while nontechnical users and admins often need more time for navigation, permissions, and advanced features. Confluence offers webinars, videos, and documentation, and reviewers say basic use comes quickly once structure and guidance are in place. Answer based on 307 reviews Getting Started and Support ### What customer support options does Confluence offer, and how do users rate the experience? Confluence offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, professional, and responsive, with strong self-service resources and community guidance. Still, some report inconsistent response times, slower issue resolution, and occasional frustration when answers depend too heavily on forums. Answer based on 99 reviews Security ### How does Confluence handle data security and access control? Confluence uses flexible permissions, access controls, and user or group-based authorization at the space and page level, with options like SSO, Active Directory integration, version history, audit trails, and two-step authentication. Reviewers praise secure internal sharing, but note permissions can be complex, cumbersome, and sometimes glitchy to manage. Answer based on 315 reviews ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 136 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 136 reviews IT & Software Development 46% IT & Software Development 46% Administrative 13% Engineering 13% Product 5% Others 23% Top industries Based on 136 reviews Information Technology and Services 45% Computer Software 34% Financial Services 9% Construction 6% Other 6% ## Pros and Cons Integrated real-time teamwork platform 97% positive reviews out of 502 Most reviewers find team collaboration tools foster seamless communication, document sharing, and project coordination across distributed teams. Andrew M Owner, 1 employee. "It enables us (teams) to seamlessly collaborate and share content from one central repository." Slow performance with large content 81% negative reviews out of 214 Most users report performance and speed issues, especially with large pages, images, or slow internet connections. Taylor S System Administrator, 10,001+ employees. "One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating." Centralized organizational knowledge sharing 98% positive reviews out of 351 Reviewers appreciate knowledge base features for storing, accessing, and updating information, improving team alignment and onboarding. Shad G Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 195 Some reviewers describe formatting as restrictive, unintuitive, and difficult for complex layouts or document exports. Vatsal K Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Collaborative meeting documentation hub 98% positive reviews out of 93 Reviewers feel meeting notes are easy to create, organize, and share, streamlining team communication and accountability. Madeline K Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for growing teams 60% negative reviews out of 189 Some reviewers indicate pricing increases rapidly with more users or add-ons, challenging budgets for smaller organizations. Rohan J Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.5 (899) 64.29% of 899 reviewers that rated this feature as important or highly important Confluence gives you a centralized, cloud-based location for storing and organizing documents. Reviewers appreciate version history, permissions, and easy access, but some say navigation can be unwieldy and editing non-Confluence files is less seamless than dedicated storage tools. Access Controls/Permissions 4.4 (765) 62.22% of 765 reviewers that rated this feature as important or highly important This aspect lets you manage who can view, edit, or comment on content, ensuring data privacy and security. Reviewers appreciate flexible, role-based permissions, but some find the configuration complex, especially for large teams or when sharing externally. File Sharing 4.4 (690) 56.67% of 690 reviewers that rated this feature as important or highly important It helps you share files securely and efficiently within teams using links, access controls, and integrations with tools like Asana and JIRA. Reviewers appreciate real-time collaboration, but some note file display issues and say other platforms like SharePoint offer more robust sharing. Knowledge Base Management 4.6 (634) 73.19% of 634 reviewers that rated this feature as important or highly important Confluence offers a centralized, customizable platform for organizing and sharing knowledge. Reviewers appreciate real-time collaboration, robust search, templates, and integration with Jira. Some mention navigation could improve, but most find it valuable for onboarding, troubleshooting, and structured documentation. Content Management 4.5 (586) 68.77% of 586 reviewers that rated this feature as important or highly important With this capability, you can efficiently create, organize, and update content in structured hierarchies. Users think version control, collaborative editing, and templates help keep information accurate and accessible, though some mention formatting glitches and occasional difficulty finding nested content. Collaboration Tools 4.5 (708) 65.25% of 708 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Confluence 122 features An @mention is a way to tag or notify a specific person about a message/post This aspect lets you manage who can view, edit, or comment on content, ensuring data privacy and security. Reviewers appreciate flexible, role-based permissions, but some find the configuration complex, especially for large teams or when sharing externally. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Supports audio files A record of all activities within the system, including user access, changes made, etc. Allows users to publish blogs on social site Group collaboration to solve ideas in a productive and concentrated manner. Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content With this capability, you can efficiently create, organize, and update content in structured hierarchies. Users think version control, collaborative editing, and templates help keep information accurate and accessible, though some mention formatting glitches and occasional difficulty finding nested content. Facilitates online authoring and publishing of the content Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. Manage digital assets Online forums/groups where users can ask questions, share ideas, best practices, etc. Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Confluence gives you a centralized, cloud-based location for storing and organizing documents. Reviewers appreciate version history, permissions, and easy access, but some say navigation can be unwieldy and editing non-Confluence files is less seamless than dedicated storage tools. Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Convert files to a different format Create, save, and store files It helps you share files securely and efficiently within teams using links, access controls, and integrations with tools like Asana and JIRA. Reviewers appreciate real-time collaboration, but some note file display issues and say other platforms like SharePoint offer more robust sharing. Find & retrieve relevant data or documents Specifically developed for the IT sector Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued The creation, development, and sharing of potentially innovative new ideas Compile and organize data into specific metrics Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. Process of developing, planning, managing, and executing new ideas or innovations Confluence offers a centralized, customizable platform for organizing and sharing knowledge. Reviewers appreciate real-time collaboration, robust search, templates, and integration with Jira. Some mention navigation could improve, but most find it valuable for onboarding, troubleshooting, and structured documentation. Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills See past and upcoming campaigns and communications in a calendar view Manage the process of planning and scheduling meetings, including agenda creation Monitor task progress and planned accomplishments to better manage project status Diagram used to organize information in a hierarchical way to show relationships Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Ability to handle several projects simultaneously Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Arrange tasks based on the level of priority or urgency Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Preview and make real-time changes in the web content Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made A timeline for taking a project live that outlines what features should be operational at the go-live date Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Enables creation, management, and tracking of product requirements & features during product production/development Process of planning, scheduling and executing the optimal and effective use of human capital across projects Input different types of content and edit text formats, fonts, font sizes, and colors Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Define the exact requirements needed by all stakeholders in the requirements process Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track and document the history, application, or location of an item or activity View messages sent by both parties during the chat conversation Store, modify, and track user accounts and access in a centralized directory Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Graphical representation of data or processes Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (3,628) 4.4 Based on 3,628 reviews ## Pricing Value for money 4.3 (2257) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Value for money 4.3 (2,257) 4.3 Based on 2,257 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2148) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,148) 4.3 Based on 2,148 reviews ## User reviews Overall rating 4.5 Based on 3,686 reviews Filter by rating 5(2085) 4(1319) 3(247) 2(31) 1(4) Mentioned topic Sorted by most recent SL Sai L. Assistantship Information Technology and Services ### "Efficient Team Collaboration Hub with a Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 4, 2026 Confluence has significantly improved our team's documentation workflow. It serves as a reliable single source of truth for all our project requirements and technical notes. Pros Great for team collaboration, organizing documentation, and creating a centralized knowledge base. The integration with Jira is seamless. Cons The search functionality can sometimes be clunky, and the interface feels a bit overwhelming for new users due to the steep learning curve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Oliver M. Cloud Architect Computer & Network Security ### "Solid plattform for agile development " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 June 4, 2026 overall very usefull, if used correctly. In the end it‘s a good tool and is very effective in the hands of the right people Pros Agile software development and Confluence are the de facto industry standard, so new hires will be easily onboarded Cons Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Petru T. Developer Information Technology and Services ### "Reliable Platform With Strong Capabilities." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 3, 2026 My overall experience with Confluence was positive.It has been reliable and effective for keeping information centralized and accessible across teams, making collaboration much easier. Pros What i like most about Confluence is the ease of use ,it is very much a plug and play that requires minimal onboarding, flexible,intuitive and with good level of customization. Cons If i had to pick something that could be improved then it would be the KPI and reporting features,maybe a wider range of options would add significant value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Monicah M. System Administrator Construction ### "Honest perspective with Team collaboration with project documentation & Content editing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 Great adulation with it's smooth content editing and seamless team collaboration with project documentation. Pros I really adore it for smooth content editing and seamless team collaboration with project documentation. Cons Great for smooth content editing and seamless team collaboration with project documentation with intuitive user interface, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. Product Manager Information Technology and Services ### "Still happy but improvements still to be made" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 28, 2026 Overall we are happy with Confluence as our primary mechanism for documenting, we use it across multiple streams of the business and also utilise it for customer facing documentation. Pros Confluence is very flexible especially when utilised with other Atlassian products such as Jira, it is easy to create centralised documentation hubs which pull through the live information from Jira to help all sections of the business. Cons Confluence is still a little clunky in places in terms of editing, it would be great to be able to integrate more apps without the need for 3rd party apps which can lead to cost increases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM SAJJAD M. Logistics Manager Health, Wellness and Fitness ### " Great for Jira users, a bit heavy for simple note-taking." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Overall, Confluence provides exceptional value for the money by serving as our company's single source of truth. It has transformed how we create, share, and maintain critical business SOPs. The platform makes file sharing incredibly easy across different teams, and the core features—especially the new AI capabilities—greatly reduce the friction of technical writing. It’s an essential tool for any organization that relies heavily on clear, up-to-date documentation. Pros The integrated Atlassian Intelligence (AI) features are an absolute game-changer, especially for handling business SOPs. The AI writing improvement tool is fantastic at taking rough drafts and instantly making them look polished, professional, and clear. Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly. It saves our team a ton of time and keeps our documentation incredibly organized. Cons While the documentation and AI features are excellent, the search functionality can still be a bit rigid if you don't know the exact keywords of an older document. Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Khyan A. Senior Business Development Representative Computer Software ### "Great Knowledge Base Tool That Keeps Teams Aligned" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2026 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adam S. Head of Transformation Planning Telecommunications ### "Effective but limited" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 15, 2026 Average - some elements are really positive and add value but others are difficult and detract from the platform. Pros It's easy to structure and contain information maling it a useful tool for design documents especially when there are multiple linking aspects. Cons The fact the information that you can display from Jira is limited OR has to be manually added in. If confluence had its own tracking capabilities it would add so much more value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User DATA ENGINEER Retail ### "A Life Saver" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2026 Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! Pros Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. Cons There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Katie B. BA Oil & Energy ### "Confluence" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 7, 2026 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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