# Page 2 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Confluence the right Knowledge Management solution for you? Explore 3679 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3679) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 2 - Reviews of Confluence ## Showing most helpful reviews Showing 26-50 of 3679 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Enguerran M. Fullstack web developer Sporting Goods Used the software for: 2+ years ### "A robust hub for team collaboration and documentation" April 23, 2026 4.0 Confluence has become our 'single source of truth.' The tool provides effective organization because it replaces our disorganized shared drives. The system becomes efficient after users learn to operate macros which include the table of contents and JIRA snapshots. The system needs time for users to learn its features but it has become essential for our team to manage their knowledge base. Pros The main advantage of Confluence software lies in its ability to unify all content into a single system. The 'Spaces' structure makes it very easy to organize documentation by department or project. The real-time collaborative editing feature of the system works perfectly because it stops all problems that come from managing different document versions. The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs. Cons The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches. The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems. Review Source VR Verified Reviewer DATA ENGINEER Retail Used the software for: 2+ years ### "A Life Saver" May 12, 2026 4.0 Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! Pros Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. Cons There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. Review Source MM Michael M. Senior Implementation Analyst Computer Software Used the software for: 2+ years ### "Easy to use for documentation, but Has Some Bugs" April 16, 2026 5.0 My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. Review Source Hadi B. Product Coordinator E-Learning Used the software for: 2+ years ### "Reliable and Flexible Documentation Tool for Growing Teams" April 23, 2026 5.0 In general, Confluence is a dependable and indispensable software that ensures the documentation is always up-to-date and team collaboration is supported. As a technical product support person, it is very important for me to have a very good organised knowledge base, and Confluence help me a lot in creating, updating and sharing information through different teams. If you add Jira to the mix, you get a really strong environment for monitoring work and recording workflows. Though there are some issues with large scale organization, it is still one of the best tools for structured documentation and internal knowledge management. Pros Confluence very effectively centralizes documentation and provides a single source of truth among many different teams. Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and multimedia. In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it. Confluence is particularly useful for product documentation, process guides, and cross-team knowledge sharing. Cons Unstructured and poorly governed large spaces can lead to navigation challenges. There can be instances when search results bring up old pages and managing permissions for multiple spaces can take up a lot of time. Although the editor is quite flexible, it can sometimes get sluggish for heavy pages. Some advanced formatting features are only available through plugins, which may make things a bit more complicated. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Robust Document Sharing and Collaboration" April 15, 2026 5.0 Overall my experience with Confluence has been very good. It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become an outstanding product. I've used Confluence almost daily for several years and will likely be continuing to use it for many more. Pros Confluence is easy to use and acts as a common central repository for everything from documentation to meeting notes. I like some of its newer features such as live editing for documents, and search results that can include messages from a linked Slack account. I've used some of its less commonly noted features like blogs to a degree and find them very helpful in some cases (such as publishing a period internal newsletter for other engineers). Cons Confluence has historically not had the greatest search functionality in my experience. I think it is getting better and recent improvements are going in the right direction, but more is still needed (finding a document I'm looking for is still sometimes surprisingly challenging). Review Source FY Faz Y. Senior Product Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Collinson is a power user of Confluence " January 13, 2026 5.0 Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few. Pros For us at Collinson, Confluence has become a staple due to a number of reasons. Firstly it's super easy to use and understand and then some of the features and how they have improved over time has been great for us. Cons I don't think it's the cheapest software in terms of what it does it's got a a lot of value but for teams which are large it can become costly. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We found confluence to be a a more scalable solution as we grew into bigger teams with much more data. Review Source Kiran R. Senior Product Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect for documentation, but scope for improvement!" January 17, 2026 5.0 Overall experience has been good. The permissions and the page creation are ably supported online. The addition of AI ROVO is coming up well and will be better once it manages to store the prompts. Pros Confluence offers the flexibility to update, share, collaborate and contribute on documents. We have our product features and each of its user story created in Confluence with images, diagrams, flowcharts. Users find it extremely easy to use and refer to it whenever required. Moreover, the spaces and sections can be organized to map the relevant user stories to the user journeys. Cons It is noticeable that sometimes, when we are updated a large document with more text, the online version becomes slow. This issue is resolved once we refresh the page. The user experience of the dashboard can improve a bit more. Review Source Jiahao H. Deployment Strategist Information Technology and Services Used the software for: 1-2 years ### "A Centralized Hub for Team Knowledge and Collaboration" January 4, 2026 4.0 Overall, my experience with Confluence has been positive. It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment. Pros I like Confluence most for how effectively it centralizes knowledge and documentation in one accessible place. It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation. The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work. Confluence’s structured pages and templates make it easier to maintain consistency and keep information easy to find. Cons Confluence can sometimes feel cluttered and difficult to navigate, especially as spaces and pages grow over time. Finding specific or up-to-date information isn’t always intuitive, and content can become outdated if not actively maintained. The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process. Review Source VR Verified Reviewer App Developer Information Technology and Services Used the software for: 2+ years ### "Essential Documentation, Needs Better Organization" January 28, 2026 4.0 Confluence is great for team documentation and collaboration, but can feel slow and cluttered without strong structure and consistent organization. Pros I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth. Cons I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be. Review Source Phil R. UX Lead Design Used the software for: 1-2 years ### "Without a doubt the no1 wiki out there." November 29, 2025 4.0 Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. Pros So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. Cons Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I can bare excel for project managing - it's so primitive. Review Source SG Sreevalli G. Senior Software Tester Information Technology and Services Used the software for: 2+ years ### "Great Collaboration Tool for Software Teams with Room to Grow" October 16, 2025 4.0 Confluence is a powerful tool for software teams looking to centralize documentation and improve collaboration. Its seamless integration with Jira makes it easy to connect project work with relevant content. The platform is user-friendly and well-suited for organising technical specs, meeting notes, and internal knowledge. While it could improve in areas such as real-time editing, file handling, and search functionality, it still delivers strong value for the features it offers. Pros Confluence is great for software teams thanks to its tight Jira integration and intuitive structure. It made collaborating on specs, notes, and design docs easy, with solid file sharing and version control. For the features it offers, it delivers good value for money. Cons Search can be hit-or-miss, and editing files directly isn't seamless—you often need to download and re-upload. Permissions and navigation can get tricky in large spaces. Real-time collaboration is limited, and performance slows with heavy content. Review Source Basel E. IT Operations Specialist Packaging and Containers Used the software for: 6-12 months ### "Strong Knowledge Base and Documentation Platform for Teams" May 2, 2026 5.0 Overall, my experience with Confluence has been positive. It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management. It provides good value when teams actively maintain their spaces and use clear templates. The platform is especially helpful for SOPs, IT documentation, project tracking, meeting notes, and onboarding resources. The biggest challenge is governance — without proper structure, it can become messy over time. Pros Confluence is very useful for centralizing documentation, procedures, project notes, internal knowledge, and team resources in one place. I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively. It works well for teams that need a shared knowledge base instead of relying on scattered Word documents, emails, or chat messages. Cons Confluence can become cluttered quickly if spaces, page ownership, and naming standards are not managed properly. The editor is generally good, but formatting can sometimes feel restrictive or inconsistent, especially when converting content from other files or trying to build more polished documentation layouts. Permissions can also take some time to structure correctly. Review Source GA Gabriel A. IT Admin Food & Beverages Used the software for: 6-12 months ### "Great organizational and management Tool" March 18, 2026 5.0 I really enjoy using it, and paring it with Jira for our internal tickets it works very well together. Great to put both a Knowledge base to reference on Jira easily, and as a Work Process management, so it's very versatile. Pros Confluence in my opinion, is a very good tool to keep me organized and being able to make documentation on the spot. I have used it to make How-tos and Work Process for my day to day and it was really easy to learn how to do things. Cons Sometimes the bad part is that some of the features of their non Cloud version seemed to be better and more updated, although it does seem like they have been adding things to it as I use it. Review Source Denis M. Recruiter Financial Services Used the software for: 2+ years ### "Industry standard as well as Jira, but the design is way too cluttered" April 28, 2026 4.0 It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming Review Source SI Solomon I. MD Information Technology and Services Used the software for: 2+ years ### "Confluence: Collaborative Documentation and Project Management Platform of All Times" September 5, 2025 5.0 All processes encompassing company files from file conversion, storage and sharing has been at breeze with Confluence. Pros Confluence is a crucial platform for knowledge base management, file management and project documentation. The availability of robust security features including access controls and user permissions is what I like most about Confluence. Cons So far everything has been so good on my end when using Confluence to not only manage files and projects but also to document products. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Excellent centralized knowledge base for teams" December 30, 2025 5.0 Pros As a knowledge management platform, Confluence is extremely valuable. It provides a single place where employees and managers can reliably go to find company information such as ROEs, HR resources, stock option details, and sales documentation. Instead of information being scattered or siloed across tools, everything is centralized and easy to access. The keyword search functionality is especially powerful and saves a tremendous amount of time. I have never had an issue finding what I need as long as it exists in the system. It is dependable, well organized, and works exactly as intended. Cons I do not have many cons to point out from a functionality standpoint. The biggest limitation tends to be how consistently teams keep information up to date. Occasionally, some content can be slightly outdated, but this is more dependent on internal processes than the platform itself. When teams are disciplined about maintaining documentation, Confluence works very well overall. Review Source saidi B. product designer Design Used the software for: Less than 6 months ### "Great for Team Documentation, but Needs Better Organization Over Time" April 6, 2026 5.0 My overall experience with Confluence has been positive, especially for organizing and sharing information within a team. It’s very useful for documenting projects, keeping track of decisions, and making sure everyone has access to the same information. Once things are structured properly, it becomes a reliable source of truth for the team. That said, it does require some discipline to keep content clean and up to date. Without that, it can quickly become cluttered and harder to navigate. Overall, it’s a solid tool for collaboration and documentation, particularly in team environments where clear communication and knowledge sharing are important. Pros What I like most about Confluence is how well it centralizes knowledge and makes documentation easy to manage. It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without confusion. The structure with pages and spaces helps keep things organized, even for larger teams. I also appreciate how it integrates smoothly with tools like Jira, which makes it easier to connect documentation with actual tasks and workflows. Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information. Select 4 more words to run Humanizer. Cons What I like least about Confluence is that it can get messy over time if it’s not well maintained. Pages pile up, outdated content stays there, and it becomes hard to find the right information quickly. The search isn’t always reliable either, especially when you have a lot of content. You sometimes know the info exists but still struggle to locate it. It can also feel a bit heavy and slow, particularly with large pages or when multiple people are editing at the same time. Review Source DH Dan H. Helpdesk analyst Education Management Used the software for: 2+ years ### "Not a bad tool with some considerations" March 27, 2026 4.0 My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there Pros It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so Cons There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting. Review Source WW WREN W. Office Administrator Information Technology and Services Used the software for: 2+ years ### "Super clean!" July 9, 2025 4.0 It's great for documentation, though some folks find it less efficient for daily project management. Overall though, it's an amazing tool for collaboration and documentation, but there is a bit of a learning curve. Pros Clean and easy to use, great features for creating and organizing documentation. Integrates seamlessly with other tools like Jira. The templates are super helpful for getting started quickly, and it's really easy to customize pages. Cons Pricing can be a bit steep, especially for small teams. It takes some time to get used to all the features and advanced configurations, which can be overwhelming for new users. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Confluence jira integration was built in and easy to setup Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "The Best File Conversion Platform Of It's Kind" August 24, 2025 5.0 I appreciate Confluence for they have equipped me with every tool that i need to get tasks done well. Confluence is mind-blowing and easy to use. Pros Confluence is the future to me because they have made file conversion and file sharing to be easy to do unlike in the past this were hectic procedures. Cons There is nothing least to dislike with Confluence am even shocked with those who don't appreciate this software. Review Source VR Verified Reviewer Data Scientist Research Used the software for: 2+ years ### "A Solid Tool for Documentation and Team Collaboration" August 5, 2025 5.0 My experience with Confluence has been excellent. It’s a reliable platform for daily documentation, team collaboration, and meeting notes. The Jira integration is especially helpful for tying everything together, and the overall structure makes it easy to stay organized. It’s a tool we depend on every day. Pros The best part about Confluence is how well it integrates with Jira. It makes it really easy to link documentation with tickets, projects, and sprint planning. Combined with its strong organization and search features, it’s perfect for keeping everything connected and easy to find. Cons Exporting large documents to PDF can be slow at times, especially if the page has a lot of embedded content. It's not a major issue, but something to be aware of. Review Source VR Verified Reviewer Associate Banking Used the software for: 1-2 years ### "Amazing place to keep your documentations" April 27, 2026 4.0 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reason for choosing Confluence primarily so that other functions of the org can also use it Review Source JW Jordan W. UX designer Computer Software Used the software for: 2+ years ### "An AI-enabled real-time online documentation tool designed for collaboration" August 29, 2025 5.0 Confluence is an online documentation and word-editing tool designed for collaboration. It makes editing and sharing thoughts, etc. much easier for all members of my teams. Confluence stresses the importance of usability as it is evident in its never-ceasing improvements of it product features. Besides, it is updated in tandem with latest development in technology. So lately there are more AI-enabled functions that have been added to aid the users' workflow. Pros It is my go to place for writing and documenting at work. Wherever I have the connection to Confluence, I can write down my ideas, record my findings, share my contents with coworkers, and comments on other's documents. Cons It sometimes takes me a few more steps to find the latest documents I worked on. Even though on my personal space on Confluence, there is an immediate column called "Recent updates" showing my latest documents. Still the column width is too narrow for me to recall or fully grasp what those documents are about. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) It's easier to use Confluence than Word online. Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 1-2 years ### "Great tool for documenting work" April 1, 2026 4.0 It's a great platform for documenting protocols, functioning as source of truth for all things related to the business. Pros The straightforward interface makes it accessible for all team members, from non-technical users to experts. Cons Sometimes the user experience can be particularly tedious, with hidden elements for seemingly easy tasks. Review Source AD Alex D. Data Management Hospital & Health Care Used the software for: 1-2 years ### "Great for team collaboration but need built in AI development" July 5, 2025 5.0 Pros As an Admin, I was capable of accessing the spaces and there is role based access. Also, can set up the permissions per user. Confluence has structured documentation and has version control, if someone accidentally delete something on file, you can easily retrieve. Cons It has no built in AI compared to other platform. Lacks AI-powered auto-suggestions or intelligent filters seen in tools like Notion AI Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Confluence Confluence has the role-based access system which allows admin to set level of permission depending on the user. Switched from [Caspio](https://www.capterra.com/p/137206/Caspio/) Confluence worked better for documentation since it’s well presented on end users unlike Caspio it is more database looking. Um Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.