# Page 21 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Confluence the right Knowledge Management solution for you? Explore 3661 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3661) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 21 - Reviews of Confluence ## Showing most helpful reviews Showing 501-525 of 3661 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer cloud engineer Computer & Network Security Used the software for: 2+ years ### "One of the best" July 21, 2023 5.0 THE BEST. This is something you will forever work on until you step out of your IT profession. Pros having hands-on with confluence will give you insights on any technical product or act more like a roadmap to what we're exploring on it. It has lots of scope for someone who's working in Engineering Teams Cons None that I can point out at the moment. Confluence has always been the market standard, offering seamless connectivity and user experience . Review Source VR Verified Reviewer Software Engineer II A Banking Used the software for: 2+ years ### "One tool to document all the application level details" April 10, 2022 4.0 central place to manage various project related documents. Log details has been captured for each and every changes. Tree based arrangement of the project documentation is very easy. Easily add various documents, images. Pros 1\. One place to document all the changes 2. Confluence pages can be shared very easily with the various individuals / group. 3. Mobile version of the confluence is very good user interactive software 4. Notifications on a timely basis to the respective users. Cons 1\. Page Layout and editing option needs some improvement. 2. Reading text from PDF / Excel documents will be a plus. 3. Pages were not found once the documents will get expired. Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reason for choosing Confluence Single location to manage your all project related documents, easy access management option. Helps to communicate easily with the business, developers, stakeholders. Review Source VR Verified Reviewer Sr NAND Product development engineer Semiconductors Used the software for: 2+ years ### "Best place for data management and collaboration. " July 3, 2023 5.0 Overall it's my go-to app, I use it daily, good for note-taking, and project management. Pros Collaborative environment, user friendly UI, ability to store information and share it with larger team with access control, versioning is available. Cons Sometimes pasted image gets lost, after publishing a page. Review Source Samuel O. Financial Analyst Financial Services Used the software for: 2+ years ### "Agile Project Management Platform " June 16, 2022 5.0 Document management. Team collaboration. File sharing. Task management and product roadmap. Pros I like that Confluence allocates an extended range of tools from task management, collaboration to file sharing in one spot. Cons Confluence allocates all tools that I require, I can’t complain on my end. Review Source VR Verified Reviewer Technical Lead Information Technology and Services Used the software for: 2+ years ### "Best project Management tool - Confluence " December 2, 2022 5.0 Knowledge sharing is easily carried away for any kind of project with these Confluence tool. Pros By using Confluence we can easily manage all our projects needs I.e like we can easily maintain the requirements or wiki pages or assigning the tasks to users . Also we can add file paths or documents in those confluence pages which is a best option. We can edit those pages when ever it is required. It is a kind of wiki page but with more security. Cons All the features are very well executed in the Confluence software but it has poor customer support which should be improved. If it is improved then this will be the best tool produced . Review Source LM Layne M. Global Head of Product Operations Computer Software Used the software for: 2+ years ### "Good knowledge base tool " August 25, 2022 4.0 I used Confluence as the knowledge base for my 75-person globally distributed team. New hires used it to read their entire training program and fully onboarded folks used it to read policies and procedures documentation as well as instructions for their day-to-day tasks. Pros It was easy to organise, update, and search a large number of documents in our company knowledge base. Cons It felt a bit clunky and outdated in some respects. I had problems uploading YouTube videos and there was never a way to back up the whole knowledge base to Dropbox. Review Source MO Mohammad O. Director E-Learning Used the software for: 6-12 months ### "Excellent tool for project management" February 15, 2023 5.0 Pros Pros:Ease of collaboration: Confluence allows users to collaborate easily with their team members, enabling them to work together on documents, projects, and tasks in real-time.Customizable templates: Confluence provides a wide range of templates that can be customized according to the user's needs, which can save time and effort when creating new pages.Integrated with other Atlassian tools: Confluence is integrated with other Atlassian tools such as Jira, Bitbucket, and Trello, making it easier to manage projects and track progress.Powerful search function: Confluence's search function allows users to quickly find the information they need, including pages, files, and comments.Flexible permission settings: Confluence allows administrators to set permissions at various levels, making it easy to control who has access to specific pages or spaces. Cons Cons:Steep learning curve: Confluence can be overwhelming for new users due to its wide range of features and customization options.Expensive: Confluence can be expensive, especially for small businesses and startups, and may not be worth the cost for smaller teams or projects.Limited customization: Although Confluence is highly customizable, there are some limitations to what can be done, particularly when it comes to design and layout.Technical issues: Confluence can experience technical issues and downtime, which can disrupt collaboration and productivity.Limited formatting options: Confluence has limited formatting options compared to other document editors, which may make it difficult to create aesthetically pleasing documents. Review Source RJ Rohan J. Cybersecurity Officer Education Management Used the software for: 2+ years ### "Great Management Tool" October 27, 2023 5.0 Our overall experience with Confluence has been amazing! We use it to solve the problem of knowledge sharing and documentation. Pros The ability to create, organize, and share documentation and content is incredibly impactful for us. The product's user-friendly interface makes it easy for team members to contribute and access information. Cons One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Confluence Better and easy to navigate UI. Review Source AA Ashwitha A. QA Analyst Government Administration Used the software for: 2+ years ### "Best Info Sharing Tool" January 9, 2024 5.0 Pros Easier to navigate through the Pages, It can be organized based on our convenience Cons When I first started using the tool, I was having issues updating the pages with the icons I needed. Review Source FB Florea B. Product Owner Information Technology and Services Used the software for: 2+ years ### "Excelent tool with good Admins and Users " August 23, 2023 5.0 I personally had a wonderful experience with Confluence, it was a easy one link way to add most resources required (Gantt charts , project plans, date/time for Program Management timelines and mixed together you get a easy to use tool that is great at its core but with heavy customization it becomes even more awesome).You can basically start from a white blank page and end up doing a project charter with 2 attached Gantt charts, with 3 Children pages and 7 Pie Charts. Pros It is easily accessible and you have loads of feature to customize your knowledge(renging from Tables , custom built Boards and even Linking tickets makes it a very straight forward solution for knowledge capture) pages or project management files , tools are easy to integrate and work with (highly recommend a cooperation with Jira , as they work very well togather.) Cons Administration part can be a pain from time to time , unless you know exactly what roles are correct , it can become a bit confusing . Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Confluence Past experience working with it on multiple companies. Review Source MS Melissa S. Learning & Development Business Partner Computer Software Used the software for: 1-2 years ### "Mediocre Tool for Knowledge " January 7, 2022 4.0 We're using Confluence to track projects and roadmaps, to create an internal knowledgebase for teams and the entire org, using it to track bugs and sprint reports to integrate with Jira. Pros The best thing about Confluence is the Integration with other Atlassian tools, especially Jira, and if you are using both at the same time it helps to pull data automatically in the service desk and suggest articles and information or log tickets. It's fairly simple to build out pages that are very basic but going further in depth or building something more complicated takes some time. It's not 100% intuitive. Cons It doesn't integrate with anything else which is an issue because it's not ideal that within every organization you'd be using all Atlassian tools. Building out pages is complicated and not intuitive, it takes some practice. Notion offers more ease and option here. I think the tool is really easy for engineers to use especially as they are used to using Jira or Atlassian, but business folks struggle. I might also argue that the search functionality is too good - which is an odd complaint but it can be hard to sort through all of the hits that you get when you are looking for something specific. Switched from [Slite](https://www.capterra.com/p/171199/Slite/)[Notion](https://www.capterra.com/p/186596/Notion/) Cost and consistency Review Source LM Louise M. Marketing consultant Marketing and Advertising Used the software for: 2+ years ### "Confluence - one of the best team collaboration tools" June 30, 2022 5.0 Pros It was easy to use and flexible. I can do what i want and dont feel restricted. I like that i can also integrate it into agile workflows and ticketing systems. Cons I have nothing to comment here as the tool did everything i need. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Confluence The other tools did some things but not as much as Confluence can do and the other tools were restrictive. Like i can just set up a document page or a project plan in Confluence but its harder to do that in the others. Review Source SM Shreyash M. Software Engineer Investment Banking Used the software for: 2+ years ### "A necessity for content management " July 18, 2022 5.0 We have been using confluence as our central wiki and comes in very handy to manage information across a big organization Pros This software is very well designed with keeping knowledge recording at its center. It helps quite a bit in organize information and making it easily available Cons I would like more formatting options especially when it comes to host document previews embedded in the articles Review Source Laura N. Atlassian Administrator Information Technology and Services Used the software for: 2+ years ### "Confluence brings our Teams together" July 11, 2022 4.0 We use Confluence daily and could not live without it. Pros Confluence allows us to easily document our processes and features so that all team members can easily access it at any time. We recently started using Team Calendars and have found multiple uses for it across many teams. Cons The permissions can be confusing and sometimes duplicated when you are restricting to individual teams or users. Search could be improved. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We switched to JIRA and after seeing the vast improvements it made decided to implement Confluence as well. Review Source CF Courtney F. marketing team lead Real Estate Used the software for: 2+ years ### "Great tool!" May 21, 2024 5.0 Pros Great tool for storing all of our company SOPs. Cons n/a - very easy to use and find documents Review Source KR Khatibur R. platform engineer Restaurants Used the software for: 2+ years ### "Best Team collaboration features with collabrative documentation " August 15, 2023 5.0 It overall experience is very good it helps over team to put all the important documentation at one place. Even we have lot of documentation, then any new hire come we provide the confluence to get train very fast pace. Pros It is the best documentation for our organization it help our company to puts all the important notes and future planning at one place. Even when we outage we document the postmortem in the confluence and we do team collaboration like all the team able to edit the page at one place. We also learn the advance features with help of Atlassian university and it also provide free certification. Cons We are very big company and we have lot of documentation of several topic is very hard to manage and update the confluence on the time. The licensing cost is very high compared to other similar tools Review Source JS Jørgen S. Quality Manager Information Technology and Services Used the software for: 2+ years ### "Mid-level Wiki" August 5, 2021 4.0 Confluence is generally easy to work with, browse, search and configure. The access rights are a little bit complex, but not overwhelmingly so. Editor is feature rich, but as described above, very hard to navigate in. Pros Confluence is a good wiki with most modern wiki-features expected of a Wiki, including easy linking and a full fledged text editor. Cons While the text editor is good, it is a nuisance to move around it from the keyboard. Especially Arrow up and Arrow down has unpredictable results for where the cursor ends up. The same thing for right and left if at the end or beginning of a line. Reason for choosing Confluence We have used Confluence for more than ten years, and upgrading was the natural path to take. Review Source VR Verified Reviewer Head of B2B dept Entertainment Used the software for: 2+ years ### "Great tool to store project documentation" December 10, 2022 5.0 Been using it for a lot of time now, it is convenient tool like keeping everything on a cloud Pros It's my own workspace for all the work flows from password, all system links, to described duties, projects, sales funnels, email chains, competitor analysts Cons All is good, I find everything to be comfortable to use. We share documents with the team, so no bad experience Review Source EM Erik M. Graphic Designer Design Used the software for: 2+ years ### "Confluence: The Collaboration Station" May 31, 2022 5.0 Confluence is the number one collaborative tool across our engineering, marketing, and design teams. We share files, create roadmaps for product planning and future releases, and have the ability to collaborate in all the ways we could ever need! There are no CONs in CONfluence. It is an absolutely remarkable collaboration suite. Combined with JIRA, Confluence is the best way for all of your teams to get organized and synchronized. Pros Confluence is the number one collaborative tool across our engineering, marketing, and design teams. We share files, create roadmaps for product planning and future releases, and have the ability to collaborate in all the ways we could ever need! Cons There are no CONs in CONfluence. It is an absolutely remarkable collaboration suite. Combined with JIRA, Confluence is the best way for all of your teams to get organized and synchronized. Review Source VR Verified Reviewer Software QA Manager Oil & Energy Used the software for: 2+ years ### "Great space to store Internal and External Information" September 27, 2023 4.0 Pros It easily allows you to create, maintain, share, and collaborate documentation with other internal users.Externally, it allows you to create easy-to-use and read documentation that can be shared with clients and can be broken down into easier-to-read categories or is easily searchable.If you are bought into the Atlissan ecosystem, Confluence also pairs with all other products and will seamlessly allow you to share links and information across the entire suite easily. Cons While very full-featured, it is sometimes extremely difficult to get Conflence to look and work the way that you would like it to without a lot of trial and error. Review Source CS Christoph S. Bürokaufmann Information Technology and Services Used the software for: 2+ years ### "Wissensverwaltung mit großen Mängeln" December 3, 2022 3.0 Pros Grenzenlose Wissensdatenbank mit einfacher Möglichkeit, eigene Dinge zu erfassen und festzuhalten... Cons ....was aber dazu führt, dass das ganze System sehr aufgeblasen, unübersichtlich und schwer zu navigieren ist. Die Suchfunktion ist eher Lotteriespiel, als zielführend. Review Source MAC Maria Agnes C. QA Information Technology and Services Used the software for: 2+ years ### "One of the greatest tools to collaborate and build project knowledge base" August 9, 2018 5.0 Pros A great collaboration tool where all project documents (from major project plan to reports to release cycle to simple meeting notes) can be organized and shared in one centralized location. The confluence editor feature makes it easier for me to create documents, review and share feedback and changes can be tracked thru page histories. Spaces are well organized and structured. There are page shortcuts, page trees, breadcrumb trails that aid users to navigate between pages and information. It is easy to build links within pages by adding an anchor. You don't need to remember which part of the page you have read a certain information and do page scroll. I like the gliffy plugin. Whenever I need to embed a workflow diagram, adding gliffy makes it easier to attach flowchart, it's dynamic as changes in the diagram is reflected in the page. I can highlight people in my reports or meeting notes by tagging them Documenting a test report is easier with the JIRA integration - JIRA issues highlighted and linked and JIRA issue filters can be embedded and since these two (JIRA and Confluence) work hand in hand, it makes delivering software in agile approach a lot easier. Cons To beautify your confluence page, you need to know which macros and plugins you need to add but by doing these, one needs to have very basic knowledge in html or programming which could be a learning curve to most people. But lots of how to videos are shared by Atlassian and lots of documented procedures are out there shared by experienced users. One just need to be resourceful. The challenges in embedding spreadsheet with macros and formatting tables are not a challenge anymore if you know what macro or plugin to use. Another issue is sometimes finding the information you are seeking is not successful and sometimes the information search for spans to multiple pages - but information actually can be managed by adding labels which again boils down to the user having the knowledge that this feature exists. Review Source Eric N. Content Creator Broadcast Media Used the software for: 1-2 years ### "Confluence Review" November 6, 2022 5.0 So far it has been the go-to software for my team and I Pros I love the ease with which you can navigate the software and it is not very complex Cons I don't like the fact that you can't use the export data feature without paying for add ons Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Confluence Because it is more robust and at the same time easy to use than the other software Review Source Grace B. Project Manager Retail Used the software for: 1-2 years ### "Great real-time team collaboration tool" September 27, 2023 4.0 Since we deal primarily with functional requirements documentations, which tend to be somewhat large, the fact that the UI is flexible and the history of our edits is easily retrievable is invaluable. Pros The ability to quickly and easily establish a wiki is what attracted me to Confluence. Having this capability will make it simpler for newly hired employees to acquire the information they need to become fully integrated into their organizations. Cons The only real drawback I've run with so far is the difficulty of setting and maintaining access controls for who can edit specific documents. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Organizational knowledge is dispersed and unstructured, but thanks to Confluence, it can all be stored in one place and readily retrieved when needed. Review Source JS Jatin S. Senior Consultant Information Services Used the software for: 2+ years ### "Review about Confluence" May 10, 2023 5.0 Pros Document managementCollaborationKnowledge managementIntegration with other tools Cons Complexity: Confluence is a powerful tool with many features and capabilities, which can make it somewhat complex to set up and use effectively. It may take some time for users to become familiar with all of its features.Cost: While Confluence offers a free version, its more advanced features are only available with paid subscriptions, which can be expensive for some organizations.Customization: While Confluence is highly configurable, making extensive customizations may require some technical knowledge or expertise.User interface - Little bit tricky Alternatives considered [Rally Platform](https://www.capterra.com/p/180834/Rally-Platform/) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.