# Page 25 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Confluence the right Knowledge Management solution for you? Explore 3680 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3680) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 25 - Reviews of Confluence ## Showing most helpful reviews Showing 601-625 of 3680 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan M. Marketing Analytics Engineer Marketing and Advertising Used the software for: 2+ years ### "Confluence is a flexible tool that can be whatever you want it to be" December 13, 2022 5.0 Pros I have used Confluence at multiple jobs and I really like the product. I think it has a really organized way of keeping track of information and documentation. Cons The only complaint I have about Confluence is that it is only as good as you make it. It can be a powerful place for collaboration, team knowledge, and documentation but only if your organization values that and your team sets aside time to keep it up to date. But Confluence is my favorite product for this. Review Source Winchell R. IT Support Analyst Retail Used the software for: 2+ years ### "Knowledge sharing made easy with Confluence" January 21, 2026 5.0 Pros Confluence is a tremendous resource for onboarding new teammates and getting their knowledge ramped up. Cons It's important for the admin to add guardrails to some users' permissions so that content doesn't get cluttered. Review Source SK Shubham K. Officer Capital Markets Used the software for: 2+ years ### "Easy to Use and Highly Efficient" January 3, 2023 5.0 Pros 1) The first feature which I loved about is its UI. Its very easy to use. The UI is extremely simple and calls on to use the features2) It allows admins to setup authorisations for specific users and that makes it highly secure (Page level auth is the best)3) We have mainly used this for documentation tracking of our knowledge base and project tracking such as Daily team call reviews, discussions4) It sends reminders and audit history which helps in ease of tracking5) Its integration with Bitbucket and JIRA is commendable Cons Not that I can think of any. But I would say there is a learning curve and it might take some time like other softwares. Review Source VR Verified Reviewer UX/UI Designer Computer Software Used the software for: 2+ years ### "Centralised information for the team" October 13, 2023 4.0 Pros All information can be in a single place. Cons If there's a lot of different spaces it gets very confusing. Review Source Dinu P. AML/Financial Crime Lead Financial Services Used the software for: 2+ years ### "Confluence successfully brings all the business knowledge together. " November 19, 2020 5.0 Confluence is not only a product name but a definition of how this solution works. I found working on projects in Confluence easy and intuitive - for a growing business, it's a must. Pros It was so refreshing moving from folders within folders for all our processes and policies and centralizing everything in confluence. No need for long emails to specific teams advising of changes, Confluence notifies all relevant members automatically when things change. Keeping track of meetings and collecting feedback is also very useful, but where Confluence shines the brightest is in its ability to manage the information flow of complex projects. It's easy to bring all the relevant knowledge on a project page, receive and action comments from colleagues. Cons Keeping up to date documents uploaded to Confluence is not the easiest. If you upload a document and then change it in its location, the outdated copy will remain on Confluence and you will need to re-upload. There are fixes around this, but they are not simple. It's not a deal-breaker, but something to consider. Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: 1-2 years ### "Confluence - one stop solution for project roadmap and execution dashboard " July 25, 2022 4.0 It's quite a useful tool for implementation projects, gives visibility of the execution progress along with details of what's completed and what's pending. Notable features are change management, knowledge base, content and meeting details preparation Pros The tool is easy to operate.. just create a project and manage all its execution and roadmap details in structural way with added access control features Cons Search feature is good but can be improved with more added filter Reason for choosing Confluence Cost effective and easy to use Review Source VR Verified Reviewer Team Lead Government Administration Used the software for: 2+ years ### "A Great tool for documentation and knowledge sharing" December 23, 2023 5.0 Pros Can be used as a repository of documents and really like how it can be used for creating documents Cons Nothing as such, it is a great tool and love using it Review Source Frank L. Infrastructure Architect Telecommunications Used the software for: 2+ years ### "Great for many things" April 2, 2024 5.0 Great. Wouldn't be without and have not worked with other systems that could match confluence. Pros Easy to use for many things like intranet, knowledgebase and more. Cons The search engine needs indexing some times. Review Source Alastar K. Marketing and PR Manager Computer Software Used the software for: 1-2 years ### "Established solution that I’ve enjoyed " May 21, 2022 5.0 Pros Solution works as expected with clean and usable interface Cons Not sure if it was the solution or something else but internal adoption was an issue. It’s a very much needed solution though it can be difficult to get early stage organizations to adopt a wiki solution if processes are constantly changing Review Source Shefali M. Customer Support Executive Retail Used the software for: 2+ years ### "Excellent Documentation, Content management and collaboration platform" January 2, 2022 5.0 Confluence is a great tool for document and content management and also helps in team collaboration. Pros Product and Project Documentation management, Team Collaboration, Content management, integration with Jira, Draw.io Cons Cannot use it as a document file storage and also no workflow mechanism for document reviews and approval. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Needed tool to support team collaboration, discussion and not act as mere file storage. Review Source Nick M. Senior Product Manager Financial Services Used the software for: 1-2 years ### "Safe and Sound Knowledge Management" August 11, 2022 4.0 Pros Confluence provides an affordable knowledge and team documentation repository that can expand into the large scale enterprise easily if you so choose. Editing features are all there and from creating new docs to editing what you have out there already, the ease of use is undeniable. There are options to easily convert documents you already have in word and excel and bring them into a page, but you may need to spend a little time reformatting them to get them to have the same soul you originally created them with. Cons The most I struggled with this app was on the hierarchy and moving documents around front. Sometimes documents would end up where I wanted them, sometimes not. Often I would have to go back and create the structure I wanted beforehand and then move the document, where I would expect the ability to do this while I was making movements. When compared to tools like SharePoint, Confluence falls flat in this area. Review Source JD Justin D. Cloud Engineer Computer Software Used the software for: 2+ years ### "Good knowledge management let down by inconsistent page editing" April 2, 2024 5.0 Generally pretty great, so long as I am not trying to edit a page. Pros Powerful options, like in page scripts, code blocks, versioning. Cons Formatting a page well is frustrating. On prem search was bad. Cloud search is better Review Source VD Venkateswarlu D. Sr SDET Information Technology and Services Used the software for: 2+ years ### "Nice product for project documentation" June 24, 2022 5.0 Nice product for project documentation, other project planning & tracking. Pros Nice product for project documentation project planning & tracking. access restrictions Cons Need little knowledge initially to use the confluence Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) use of usage and product cost Review Source VR Verified Reviewer Software tester Computer Software Used the software for: 2+ years ### "Great application for IT professionals" January 1, 2020 5.0 My overall experience is quite a good one, helped me deliver some valuable pieces of information to different stakeholders in manners that they enjoy and understand. Pros I've been using Confluence to document different aspects related to IT projects for over two years. It's a great place to store the applications 'wiki' pages and share it away with different stakeholders. It's also easy to control who has viewing / editing rights, thus ensuring that only the right people can access different pages. It offers a great deal of widgets and tools that helps the user deliver pieces of information in a catchy way for the reader - has charts, tables and different ways of organizing the page. It enables integration with other applications many IT professionals may use, thus exporting analytics or other relevant data is really easy. Cons It's the type of application that's easy to get into and hard to master. Setting it up the first time may not be the easiest thing but once it's done it usually works flawlessly. Also, as a new user it's sometimes hard to see all the functionalities that are offered by Confluence and some digging into documentation or looking at other projects may give some insights. Review Source Will L. Software Developer Computer Software Used the software for: 6-12 months ### "Versatile tools that enhance collaborative work " September 19, 2022 5.0 This is a scalable platform with versatile options to develop a collaborative work in an optimal way. It offers numerous third-party platform integrations that help improve productivity. In terms of document management, it offers excellent options for sharing information in real time. Pros It has a pleasant and easy-to-navigate user interface. Improves collaborative work by making it easier for a whole team to access the same document. Notifications have proven to be very useful for the team to stay on top of upcoming tasks. It has a wide variety of templates ready to use, which can also be customized and adapted according to our needs. It is excellent for keeping documents organized and accessing them when needed. Cons The only thing I think it needs to incorporate is a tutorial so that new users can handle all its functions more quickly. Review Source AM Arturo M. Developer Information Technology and Services Used the software for: 1-2 years ### "Best documentation tool I ever used" September 5, 2019 5.0 I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured. Pros The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number. The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look. This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on. Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks. And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever. Cons So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software. Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files. Review Source Haszilah A. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Work best with task management and knowledge management" June 15, 2021 5.0 Pros Confluence's documentation and document storage and sharing are extremely well structured and managed. Keeping technical information document is crucial for us to respond quickly when a mistake occurs, and we will be able to find all of the records/knowledge through the full-text search. It features a bespoke storage drive that may be upgraded for a fee. Cons They should update and improve the software layout. It is old and difficult to discover the required things. There are still some software integrations that I need to connect to this software, but they aren't supported. Therefore I had to go to another service to get it to function with Confluence. Review Source Bodo S. Dir Eng Automotive Used the software for: 2+ years ### "The quasi standard for organizational wikis" October 31, 2019 5.0 Building an overall wiki base was our main purpose and it worked well. We have been expanding it and documenting progress across a large team. Pros Confluence is easy to setup, maintain, and to use and allows many team members to contribute. The search function is pretty good and tagging and organizing works well. It's even possible to use it as a document rev system, though that stretches the functionality for larger projects. Cons Confluence is slow to implement new features that helps to speed up the workflow (i.e. copy and pasting works most of the time, but still has some issues). Formatting and arranging items on a page is sometimes difficult and frustrating and using it for documentation on paper often doesn't work well. Permissions are unfortunately difficult to implement and Atlassian is slow to acknowledge obvious shortcomings. You're also tied to them for a long time since exporting the knowledge base in an efficient manner is pretty much impossible. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Confluence Good Support and prevalent. Review Source AG Ansuya G. A freelancer student Arts and Crafts Used the software for: Less than 6 months ### "Review for Confluence" January 21, 2023 5.0 My experience with Confluence has been very positive. It is a collaboration and documentation platform that allows teams to easily organize and share information. One of the things I liked most about Confluence is its intuitive user interface, which made it easy for me to navigate and find the information I needed. The platform's ability to create and manage pages, documents and spaces allows for a great organization and easy access to the information that is needed.Additionally, Confluence's integration with other Atlassian products such as Jira and Trello, made it easy for me to keep track of tasks and projects, and collaborate with my team in real-time. The software also has a wide range of add-ons and plugins that can be used to customize and enhance the platform to fit specific business needs.Overall, I found Confluence to be a valuable tool for improving communication and collaboration within my team. It's a great tool for businesses that handle a lot of documentation and need a way to keep track of it all in an organized and easy to access way. Pros I like that Confluence is a collaboration and documentation platform that allows teams to easily organize and share information. Its intuitive user interface makes it easy to navigate and find the information that is needed. The platform's ability to create and manage pages, documents and spaces allows for a great organization and easy access to the information that is needed. Additionally, the integration with other Atlassian products such as Jira and Trello made it easy for me to keep track of tasks and projects and collaborate with my team in real-time. Cons I least liked that the software can have a bit of a learning curve and may take some time to fully master all its features. Additionally, the software can be quite expensive, especially for larger organizations. Some users also reported that if your organization doesn't have a good structure and governance, it can become overwhelming with a lot of pages, spaces and user to manage. Review Source VR Verified Reviewer QA Engineer Information Technology and Services Used the software for: 2+ years ### "One of the best Atlassian products I have been using" January 6, 2022 5.0 It is a great experience using Confluence. In my several years of working now, I appreciate its features and functionalities and I can still see myself using this in more years to come. Pros 1\. In my corporate experience so far, I have been using Confluence mainly for document management and team collaboration. The fact that it is from Atlassian makes it very credible and user-friendly. 2. I have been using Confluence together with Jira and Trello and they work so smoothly. 3. Confluence has several macros to select from which make document creation more creatively and efficiently. Cons 1\. Rich text editing can be a little difficult to manage 2. Sometimes, there are downtimes especially if you belong to a team that uses the same tool Review Source DG Danilo G. Responsable Seguridad IT Retail Used the software for: 2+ years ### "Confluence un complemento ideal para Jira y Jira Service Desk" December 21, 2021 5.0 La verdad me sorprendió notablemente cuando lo probamos. Ya llevamos tres años utilizándolo con más de 500 licencias, y sinceramente se volvió fundamental junto a Jira y Jira Service Desk para el equipo de Service Desk. Pros Fácil de integrar con múltiples aplicaciones, desde las nativas hasta las third party. Sencillo para su uso. Y excelente herramienta para administrar una Knowledge Base, tanto para su uso interno como para usuarios finales. Cons La segmentación de permisos está dividida sobre el usuario y sobre el documento. Lo cual complica la administración de perfiles, dado que son múltiples puntos control de permisos (panel de usuario y panel de documento en sí). Reason for choosing Confluence Funcionalidad, y por la cantidad de integraciones con Third-Party App. Review Source Prashast V. Decision Scientist Information Technology and Services Used the software for: 1-2 years ### "An all in one documentation tool" May 7, 2021 5.0 My overall experience has been excellent and I would recommend it to everyone. Pros I use confluence for documentation purpose and it serves the purpose really well. I integrate it with jira to show any kind of project progress. The version control feature on confluence is excellent and the fact that multiple people can edit a page at the same time is awesome. Cons Sometimes the page loading on confluence is a little slow. The editor does not have a lot of options like Microsoft Word. Review Source VR Verified Reviewer Product Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Great for non-technical people as well!" February 18, 2021 5.0 I've been using it in previous roles in product teams as a companion tool to JIRA and it was great for filling in gaps in our communication, as opposed to have a ton of email threads and chat channels. Bringing it in to a new team I realized that once you get the wheel going and showcase its use, people tend to adopt it easily. Pros Easy learning curve - makes it ideal to onboard non-technical users to collaborative tools. Great single source of truth for the team, one pagers really made our work easier. Many other features for power users to test out for optimizing the overall experience. Cons The onboarding process, but it wasn't really an issue in my case. I can imagine that if someone with little to no wiki experience tries it out, they might easily be discourages way before seeing results. Review Source VR Verified Reviewer IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Confluence is best for Software Project Management" October 15, 2021 5.0 well previously we use separate thing to do the project such as email send specification, and chat for bug fix, and osticket system for track bug etc, but its not effective because everyone need to go to read all system to understand, but since there have confluence everything on the same page during the development, so easy to work together. i recommend if you are doing the project mangement with system development, inhouse, external use confluence is best for your need. Pros its very perfect tool that i have been using before until now, since we start create the project more than 2 year with external developer, single platform but multi purpose such as i can raise ticket and reponse ticket in the same platform writing the document, specification inside the same platform as well. create the system specification, test case scenario in the same platform as well. can trace all the conversation, bug fix, update, patch tickets and can sort out well. very good for making the report to management. its count hour how many hours we implement it and calculate the cost base on hour rate well, no confusion between user and developer. working collaboration on the same page at the same time. Cons its very cool already, but if someone just starts to use it may be a bit difficult to understand. Review Source Kagisho M. QA Automation Engineer Information Technology and Services Used the software for: 2+ years ### "Confluence made Business requirements cycle very easy to maintain" August 25, 2022 5.0 From my perspective confluence has made agility way of work, even more, better because there are no longer unnecessary delays from a team member that might affect your own delivery deadline and every work is recorded and anyone can track what your doing and the progress of your work without having to set up a meeting with you to get to see your progress Pros Handling of BRD's between the team as its always a struggle to keep up with all the changes and updates as a QA engineer from some organizations Cons from my side, i have never had issues working with confluence since i started using it at the beginning of my career so am assuming I have gotten used to it Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Product Management](https://www.capterra.com/product-management-software/)[Project Management](https://www.capterra.com/project-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.