# Page 3 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Confluence the right Knowledge Management solution for you? Explore 3680 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3680) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 3 - Reviews of Confluence ## Showing most helpful reviews Showing 51-75 of 3680 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Confluence The Collaborative Hub That Every Team Needs" September 6, 2025 5.0 Confluence is not just a tool; it's a commitment to a culture of documentation and open knowledge. Its strength is its comprehensiveness, but that also makes it prone to bloat. Pros The vast library of templates for meeting notes,project plans, product requirements documents (PRDs), SWOT analyses, and more. These templates provide a fantastic starting point and help standardize how teams create and share information. The editor is clean and user-friendly,lowering the barrier to entry for non-technical team members. Cons I haven't had problems using Confluence from my side. This is a fine platform that is easy to use and one that is not sluggish. Review Source KB Katie B. BA Oil & Energy Used the software for: 6-12 months ### "Confluence" May 7, 2026 3.0 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review Source MG Madhusudan G. Quality Assurance Engineer Computer Software Used the software for: 2+ years ### "Need of the Hour" November 26, 2025 5.0 Great and reliable Product. Every QA or Software testing professional must need to adopt this powerful tool for your efforts management and time and task management to Reporting of the documents Pros As a Quality Assurance personnel, confluence playing a vital role in my day to day sprint management and report creation. Cons The functionality to put the reports and the other side issues and task progress manage together with confluence. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 6-12 months ### "A Great Resource for a Knowledge Base" May 15, 2025 3.0 Overall it accomplished what we were looking for, however we found the scope too narrow for what we were expecting. It served it's purpose as a tool that could capture resources and a knowledge database, but the collaborative aspect left a little to be desired for our team. For larger orgs, it may accomplish exactly what you're looking for, but for smaller, and dynamically changing orgs, it's not as intuitive as we would have liked. Pros It did make for an easy collaborative environment for our initial attempt at Onboarding Workflow, and allowed for an easy organization of materials, videos, documents, and workflows within our organization. Cons It didn't allow much, at least in our application, in terms of in program collaboration. The whiteboard wasn't as intuitive as we needed for actual collaboration, and we found it easier to collaborate in a third party tool and just use Confluence as point in time references as needed. Review Source PS Paul S. Software Engineer Computer Software Used the software for: 2+ years ### "Once you master Confluence...you won't know how you lived without it!" January 8, 2026 5.0 Confluence helps makes my development life easy. It allows me and my team to create and maintain our knowledge base. It also facilitates collaboration with others in the company outside of our team. Obviously, it integrates perfectly with Jira and other Atlassian products. Pros You can't have Jira without Confluence! Confluence works great for collaboration and as a knowledge base for development work. Once you understand how it operates, it becomes a powerful and efficient tool. Cons Management may complain about the cost of Confluence and Jira. Sometimes there are issues with complex search, which could be improved. Review Source Namratha C. Product owner Information Technology and Services Used the software for: 1-2 years ### "Powerful Team Documentation with Strong Collaboration Features" February 23, 2026 5.0 works especially well for teams managing requirements, technical documentation, and shared knowledge Pros Its great for creating structured page, organizing content by spaces, and collaborating in real time Cons Without strong governance and structure, spaces and pages makes hard to find the information quickly Review Source FP Fred P. Customer service and tech support consultant Marketing and Advertising Used the software for: 2+ years ### "confluence review 2025 by me" November 13, 2025 4.0 It is a Wiki page built by you and or your co workers, it's the way of learning now and it has been adopted and widely accepted. Pros In modern times it is crucial the way we have to learn and the way on how we have to make sure that and update or an instruction has been read and understood being remotely working, I know that ensuring that an update is clear enough can get fixed on a meeting (virtual meeting) Cons sometines the format on how a page is displayed, no interactive tools or the ability to embed content, being a regular user. Review Source PV Prachi V. Frontend Developer Information Technology and Services Used the software for: 6-12 months ### "Organised Team Platform" March 31, 2026 5.0 Overall, my experience with Confluence has been positive. It’s a reliable tool for creating, managing, and sharing documentation within a team. Pros Confluence has real-time editing feature is very helpful for team collaboration, and the integration with tools like Jira improves workflow efficiency. Cons Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages. The search functionality is sometimes not very accurate, Review Source Osama A. Full Stack Developer Government Administration Used the software for: 2+ years ### "Tool for team documentation" January 22, 2026 4.0 Overall experience is positive. It is a very reliable tool for knowledge sharing and can keep project documentation efficiently. Pros It is good for team collaboration. Helps to keep all documents, notes and project information. Its searching functionality is excellent and integrates nicely with jira. Cons Sometimes editor feels slow,especially with large pages .Pricing could be high for small teams. It takes a while for new user to fully understand it. Review Source SV Shameek V. Product Lead Automotive Used the software for: 2+ years ### "Confluence : Practical review of collaboration, clarity and constraints" April 5, 2025 5.0 I’ve used Confluence extensively to document processes, manage project knowledge, and collaborate across cross-functional teams. I appreciate how it integrates seamlessly with Jira, making it easier to keep requirements, timelines, and updates in one place. While it’s a powerful tool, I’ve also navigated challenges like permission settings and formatting quirks, which taught me the importance of structure and clear organisation in shared knowledge bases. Pros I use Confluence as a knowledge database in integration with JIRA. It helps me collaborate with my wider team on several topics easily. Cons It can be overwhelming for the new users as it is for the new joinees in my team. I usually have to schedule training sessions to get them up and running with the tool Review Source Beth A. Copywriter Marketing and Advertising Used the software for: 2+ years ### "Excellent file sharing tool" October 7, 2025 5.0 Confluence has made file sharing easier for me with a variety of roles and clients across multiple industries for about eight years now - I'm really happy with it. Pros I'm such a fan of confluence. I work with a variety of clients and if they're not signed up to Confluence, it's one of the first changes I suggest to them. It's great for organising files for larger companies with a lot of departments and key documents workers might need to see. It saves so much time as you don't have to ask managers for key documents all the time, you can just use search terms to find them on Confluence. I also find the UX incredibly user-friendly. It's so easy to find your way around Conference and get hold of what you're looking for. It's also very customisable. No matter what sort of business you have, you can make it work for you. Cons Confluence can be complicated for people who aren't very software-versed to get their head around. I've had feedback from some employees that they find it overwhelming and difficult to set up. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Great internal information management" November 9, 2025 5.0 We've been using this tool for about 10 years and it is a good tool to share information in one place. We use it to host HR policy or even pricing and promotion for marketing. Pros It's a great tool to document information that you need to constantly updated and then share with the team or company. It's take a bit of learning curve but once you know where everything is, it can be powerful and intuitive. There are tools to help you organize pages. Cons It is slightly slower than google sheet and take a longer learning curve to use all the features properly. Review Source AM Antoine M. Marketing advisor Banking Used the software for: 6-12 months ### "Strong platform for company knowledge and documentation" May 1, 2026 4.0 Very useful tool for internal documentation and shared knowledge. Useful to centralize procedures, meeting notes, project pages and team information. Pros The best thing is that information stays in one place instead of many emails or lost files. Teams can create pages fast, update documents together and keep history of changes. Very practical with Jira also. Cons If governance is weak, spaces can become messy after some time. Too many old pages or duplicate content can make search harder. Need some discipline. Review Source VR Verified Reviewer Cloud Architect Education Management Used the software for: 2+ years ### "Documentation for the win!" April 17, 2025 4.0 Overall after 8 years with confluence my experience has been great for the most part. Highly reliable with little to no issue or downtime. Pros I like confluence for it's ease of use and the way you can link supporting documentation together in an easy to find fashion. Cons The thing I would say I like least about confluence is it's search isn't always the best if you don't have things properly labeled. Review Source JK Jarosław K. Director of Support Translation and Localization Used the software for: 2+ years ### "Solid market leader" March 11, 2025 4.0 Confluence helped us to exploit the potential hidden in other Atlassian products: Jira and JSM. It is widely utilized as a knowledge base for both our staff and customers. Its ability to separate public and private spaces helped to bring everything to "one place". Native integration with other Atlassian tools also shines whenever you need to dive deep into a specific topic, like, for example, creating a CAPA report for an incident- a Confluence article serves as a report linked to existing issues and tickets, making it easier for customer-facing teams to find the content they need. What is the most problematic is the lack of an article versioning feature that would help allow our team of technical writers to keep our robust documentation up to date- we needed to figure out versioning automation that would mark specific articles as candidates for an update once a new version of a given feature is released. Pros I like the clean look the articles have and how we can integrate them into other Atlassian products. Cons Lack of built-in versioning of articles that makes keeping articles up to date a challenge in a growing environment. Review Source AR Anitha R. Senior Technical Specialist Financial Services Used the software for: 1-2 years ### "Confluence" February 9, 2026 5.0 Pros I particularly appreciate the ability to create standardised page templates, as this helps maintain consistency across procedures, meeting notes and technical documents. Collaboration is also seamless: several people can work on the same page, add comments, or track the revision history. Finally, the integration with Jira is a real strength, as it directly links documentation with task tracking. Cons When the volume of pages becomes significant, some information can end up being lost or duplicated if the structure is not properly managed. In such cases, it is easy to have multiple versions of the same document, which can create confusion. I also find that notifications can become excessive when following several spaces at once, and some important updates may go unnoticed. Review Source AM Andrew M. Owner Design Used the software for: 2+ years ### "Confluence: A Must Have Collaborative Workspace Tool for Content Sharing and Team Collaboration " April 16, 2025 5.0 I have been using Confluence for 5+ years now and I find it useful in documentation and collaboration. Pros The best aspect about Confluence is that it is an open source program. It enables us (teams) to seamlessly collaborate and share content from one central repository. Cons Now that I am used to Confluence, I do not find it overwhelming to navigate the features. Review Source CI Chimdira I. Legal operations associate Legal Services Used the software for: 6-12 months ### "Review on Confluence" July 14, 2025 3.0 Overall it has its advantages, all the knowledge I require as an employee that is required to consistently stay up to date on new updates is consolidated under this software, however finding said information can be quite difficult Pros My organisation is able to give well detailed information on every single thing concerning my daily work on this software, from research details, even to PTO policy etc Cons It can be difficult to navigate when I am trying to find specific information. When I use the search bar, it takes me to a lot of tabs which still does not help me find what I am specifically looking for. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) To be able to have all the knowledge material in the same software as against Google Docs where we had several files and had to bookmark each important one Review Source sA saheed A. Developer Information Technology and Services Used the software for: 2+ years ### "The Good Confluence" October 19, 2025 4.0 I started using confluence few years ago and its been a good experience so far and would recommend it to new users. Pros I started using confluence 3 years ago and its been mostly good experience. There are several features that are mostly of specific interest. For example, I like the ease to share document to wide range of people, export document as PDF and its general user interface Cons Despite several useful features of Confluence, its sometimes slow. Also, its generated PDF are somewhat not of good quality. In addition, the user interface could be improved and more easily accessible because there are sometimes too many clicks and too rigid in some options in my opinion. Review Source Lisa K. Senior Operations Manager Pharmaceuticals Used the software for: 1-2 years ### "A MUST tool for Project Management " September 4, 2025 5.0 This platform was easy to use, easy to teach others and makes working simpler. Less work makes working smarter not harder. Pros This tool made project management a breeze. The importance of streamlining a workflow is vital to productivity. Cons Sometimes the system would be down and we would receive errors in which we would need support to fix. Review Source RR Ryan R. Manager - IT Financial Services Used the software for: 2+ years ### "Confluence: Tride and True" June 30, 2025 5.0 10/10. Would recommend for all teams to use it for internal Knowledge Base sharing. This can also include external parties as well. Pros I like the simplicity behind Confluence. Creating/editing/sharing KB articles make it super easy and practical. Cons I don't like that when you copy and paste, it doesn't format properly. Especially from office apps like word, excel, or one note. Review Source MC Mark C. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great for documentation, templates, automation, integrations and more!" May 2, 2025 4.0 We find Confluence easy to use, it's straightforward to create a clear structure and using templates makes it easy to setup a new page quickly. Another create improvement recently has been with Automation, this is a powerful way to easily and quickly setup a workflow based on certain conditions. We have been using Confluence for over 5 years and would highly recommend. Pros Confluence is a great product for managing documentation. It is very easy to integrate JIra into pages and templates can be added to save time and provide continuity with documentation. There is also the option to integrate many tools and add extra functionality via Marketplace, overall we find it a great companion for Jira and managing both internal and external documentation. Cons One small drawback is that a draft page can not be edited by others before it is published, this isn't a problem for internal documentation but it would be good if this was possible when doing external documentation, however, there are a number of workarounds where a page can be hidden from the main menu until it's ready to make live. Review Source FM Flavio M. QA Analyst Banking Used the software for: 2+ years ### "Reliable Tool" October 30, 2025 5.0 Pros Team can work at the same time, sharing documentation creation, edit. During test phase, more than one tester can add results in the test cases. Easy way to track bugs and issues linking to jira board. Cons Sometimes, when heavy uploading test evidence, the web page can be a bit slow, but completely understandable. Review Source KS Katharina S. Account Executive Computer Software Used the software for: 2+ years ### "Ich nutze Confluence täglich und liebe es!" August 17, 2025 5.0 Pros Das perfekte Tool, um Inhalte strukturiert zu hinterlegen und zu verwalten, einfache Handhabung, einfache Verknüpfung mit weiteren Tools Cons Es kann etwas unübersichtlich werden, wenn man zu viele Unterseiten anlegt, manchmal nicht klar, wie man zurückgelangt, wenn man den Bereich gewechselt hat Review Source Sofia B. Senior Test Engineer Computer & Network Security Used the software for: 2+ years ### "The go-to place for team collaboration" February 2, 2025 5.0 Pros Confluence became a fundamental part of our teams collaboration strategy. We use it as the go-to place for project and software documentation, eliminating shared folders and documents sent as email attachments. Easy to export in pdf if needed and easy to organize in folders and pages. Cons The history and diff mechanism need a revamp. It is not very easy to pick two versions and find out who did what in the document. Also the whiteboard is difficult to use if you need to add a checklist and text. Alternatives considered [GitLab](https://www.capterra.com/p/159806/GitLab/) Reason for choosing Confluence The cost and the ticket management features as well. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Redmine](https://www.capterra.com/p/212445/Redmine/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) To have a centralized place where people can collaborate also in real time. 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