# Page 4 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Confluence the right Knowledge Management solution for you? Explore 3680 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3680) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 4 - Reviews of Confluence ## Showing most helpful reviews Showing 76-100 of 3680 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mahatma A. Director of Marketing Construction Used the software for: 1-2 years ### "Confluence Is a Friendly Workspace that Makes Work Easier" August 3, 2025 5.0 Pros We get value for money when using Confluence because of its amazing features. Confluence improves file sharing. It is an easy to use digital workspace that makes work smooth for us. Cons I have been using Confluence for quite some time and it has been impressive. I do not have cons about Confluence. Review Source VR Verified Reviewer HR Recruiting Specialist Renewables & Environment Used the software for: 1-2 years ### "Great Tool to use with your team! " August 10, 2025 4.0 Pros It’s great for building an online library! I’ve been using it to store and access our processes’ info at some point - and with a great UI! Cons Can be difficult to navigate the tool but overall it’s just a matter of getting used to it. After that you cannot work without it! Just like with Notion, I would say. Review Source Parsa G. AI Data and Insight Analyst Information Technology and Services Used the software for: 1-2 years ### "Solid documentation tool" August 28, 2025 5.0 Pros It was very easy to use and had multiple options for designing the page and editing the format. Been using it as the main tool for documentation and process guides. Cons Been a while that have not used it now but one thing is the need to add ai assistant for all documentation tools, ticketing etc. Review Source Swagata B. Senior Project Manager Information Technology and Services Used the software for: 2+ years ### "It's a good tool, but formatting options are limited " April 17, 2025 4.0 I like it for organizing documents, but because of it's limitations of supporting various formats, I cannot use it as the only tool for all my documentation needs. Pros It seamlessly integrates with Jira. It's very easy to link documents with Jira tickets. I like the ability to organize documents into various spaces. When we start a new project, we create a new Space for the project as a part of project spin up process. It helps keep all documents related to a project together. I also like the search feature where you can search for keywords and then filter the search results by spaces. Cons The document formatting options are very limited. It doesn't support spreadsheets etc. The only way to add spreadsheets is to attach spreadsheet files, and for viewing, you'll need to download and view. An integrated option to view/edit spreadsheets within Confluence will make it much more useful. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 2+ years ### "Confluence is a nice wiki for tech folks" September 1, 2025 4.0 I have used and administered Confluence since 2013. I have created many Spaces and Pages and also managed access. Pros I like how Confluence provides a company a nice and easy way to create an internal wiki. I like that engineers and technical folks seem to like it. Cons The thing I like least about Confluence is non-technical folks, who don't already use JIRA seem to have a hard time getting in the habit of using Confluence. Review Source VR Verified Reviewer Fulfillment Associate Information Technology and Services Used the software for: 2+ years ### "Confluence with the Great Feature Influence" April 13, 2025 4.0 After 3 years of using Confluence, I find it to be very useful for many uses, including operations and engineering. Satisfactory indeed. Pros Confluence offers plenty of document-editing features that allow members to customize the articles according to their needs. Versatility is the forte here. Cons Confluence would be more powerful and useful if there are advanced features to cross-reference links and utilize automation. Easier ways to organize documents would be better as well. Review Source Parth S. QA Engineer Computer Software Used the software for: 2+ years ### "Best tool for documentation " June 9, 2025 5.0 Overall I like using the confluence because it helps a lot to manage the information across the team Pros The design is simple and user friendly.It allows multiple user to edit pages at same time which saves time for us Cons Sometimes page formatting is difficult especially when you have diagrams which needs to be included in the middle of text Review Source SG Sagun G. Computer Networking Technician Information Technology and Services Used the software for: 1-2 years ### "Easy management of documents and projects" January 15, 2025 5.0 Overall, the experience with confluence has been really positive. All the features I'm utilizing(search engine, Space, templates for documentation, integration with jira software) has helped me grow in the company and saved me from many troubles. Pros Confluence is an awesome tool that helped me a lot at my workplace with all those documentations written by my colleagues and the guys before me. One thing i liked the most was its version control meaning it track changes and maintain a history of edits. It also informs you about the changes made to any documents .It keeps all the documents in one place. It is so much easier to access documents via Search bar. Cons While basic features are user-friendly, using advanced functions like macros or integrations can require trainings. Also searching can be difficult sometimes if the documents were not organized (specially in large workplace). Review Source PP Prachi P. Senior Manager Management Consulting Used the software for: 2+ years ### "Excellent tool for collaborative artefact management" June 23, 2025 5.0 Extremely useful collaboration tool for creating documents and artefacts. Also, easy to use with multiple features to make artefact creation easy and effective. Pros Extremely easy to use and effective for collaboration. Easy to create a structure with multiple tools & templates for ease. Cons Sometimes one may wish to easily compare changes made against a previous verison of a document/artefact. This may be difficult. Review Source SH Saleem H. Project Development Officer Real Estate Used the software for: 2+ years ### "An Easy To Use Platform For Knowledge Management " March 6, 2025 5.0 Am happy to have known Confluence because it gets me better than other platforms. Confluence is fully packed with amazing features that simplify things for me. Pros Confluence gets the work done in a fantastic way. Confluence is an open and shared workspace, and that's why I love Confluence. It is easy to use Confluence. It is so easy to integrate Confluence with other platforms like Slack. Cons Confluence is fine and doesn't have any issues. Review Source TK Tamara K. QA Software Analyst Computer Software Used the software for: 1-2 years ### "Highly recommend!" June 20, 2025 5.0 I used Confluence for two years while working as a QA software analyst. All the information we used was organized into "spaces," which were dedicated to specific teams, projects, departments, or topics. Each space had its own homepage and content hierarchy. Pros I like that Confluence integrated seamlessly with Jira. I am satisfied with it as a powerful knowledge base, document management system, and collaborative workspace. Cons Mobile version is limited and can be slow or clunky. Search indexing can lag, making it harder to find newly added content immediately. Review Source RB Richard B. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Easy to use for internal collaboration on documentation" July 20, 2025 5.0 We've used Confluence for 10+ years across all parts of our business. Represents great value for money. Everyone finds it easy to use. Just a reliable piece of software really. Pros Allows us to write, organise and collaborate on our internal documentation with ease. Easy to learn. New features/improvements are added regularly. Support is highly rated. Cons Hard to say - we never have much to complain about with Confluence! It just works, is stable and we rarely need support. Review Source JJ Jobin J. Senior Platform Engineer Computer Software Used the software for: 6-12 months ### "Confluence" December 16, 2025 4.0 Pros Real-time collaboration is a big plus. Multiple people can edit the same document at the same time and see changes instantly, which really improves teamwork. Cons The interface can feel a bit complex at first. It takes some time to understand the structure and organize workspaces in an efficient way. Review Source NB Norman B. Senior Consultant Computer Software Used the software for: 1-2 years ### "Easy to use team collaboration tool" May 2, 2025 5.0 Confluence was easy to pick up and use, is feature rich and integrates well with the rest of the Atlassian ecosystem. Pros Easy to use team collaboration tool that is feature rich and integrates well with the rest of the Atlassian ecosystem. Cons It can be a challenge to maintain uniformity of team spaces across a large organisation. Review Source Cem K. Software Engineer in Test Computer Networking Used the software for: 2+ years ### "The Wiki I love to hate" January 20, 2025 3.0 Overall, I find Confluence quite clunky managing any type of information. The "blog" type is weirdly out of place. Everything seems to be a wiki page but never called a wiki page. The editing experience is abysmal, especially table tools. The only contender in horrible editing tools is ironically Jira. Pros The interface is not half bad in general. Cons The editing tools are horrendous compared to other alternatives. Even markdown is better nowadays. Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 1-2 years ### "Handling a large Knowledge Base ? Not a problem !" May 5, 2025 5.0 We handle a team of Tier 3 Tech Support Engineers in charge of multiple larger teams across the globe, Confluence makes it so easy for us to update our expectations on ticket handling and cascading knowledge to our entire agents base. Pros It's been one of the best tools we've used to keep our KB updated. Cons Learning curve for beginners has been noticeable as most people come from a Jira environment, however once they learn the basics everything goes smooth as butter ;D Review Source JW Joe W. CEO Biotechnology Used the software for: 2+ years ### "The best for startups and enterprises " April 25, 2025 5.0 I’ve used confluence for nearly 10 years at every organization I go to and enjoy helping startups start to use confluence to maintain their internal documentation Pros I love being able to make pages and share them with team members so we can edit in real time simultaneously Cons Add a very large enterprise scale with thousands of users it gets slow and kind of buggy, but is fantastic for teams under 1000! Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Confluence Better pricing, integrates with Jira and GitHub Review Source PS Preeti S. Software Engineer Financial Services Used the software for: 2+ years ### "My honest opinion about Confluence" June 30, 2025 5.0 My overall experience with Confluence has been really good and I have been using it for quite sometime now. It is very easy to create multi-page documents and update them. It also offers a large number of templates to choose from. Pros The best part about confluence is that it is a great tool for collaborative work. It is also very easy to create multi-page documents and it is easy to maintain and update them. Cons The thing that I like the least about confluence is that some of the essential features are missing in the free version. Review Source MG Moran G. Mobile Marketing Lead Consumer Services Used the software for: 2+ years ### "It provided us with a comprehensive and integrated knowledge base, which made it easy for us to prepare and share content efficiently." January 6, 2025 5.0 Confluence has enhanced our organizational capabilities through main and sub-spaces that maintain the continuity of documentation and updates. Pros Confluence features organized spaces for data management that simplify the coordination of workflow between all departments, maintains the centralization of documentation and the integrity of reviews. I loved how Confluence ensures that information is continuously accessible to everyone in real time and the ease of adding and formatting content, whether at the level of reports or interactive panels. Confluence always makes content more attractive and makes it easy for the team to browse and add notes. I loved the advanced search options that allow access to any document or information with extreme ease. Cons Confluence is distinguished by its multiple options that organize the workflow and support the creation of reports without errors. Review Source AG Annie G. Sr. Accountant Accounting Used the software for: 2+ years ### "Great for team collaborations" August 11, 2025 5.0 Pros We use confluence to help centralize our Company documentation, such as company policies and employee handbook. It serves as a great internal resource/knowledge base for our employees. It also sends email notifications out to team members if there are updates specific pages. Cons There isn't anything that is a major con but I do wish that the formatting of pages can support more advanced layouts as it currently only offers a simple and basic design. Review Source ZS Zoe S. Supervisor Education Management Used the software for: 1-2 years ### "Manage your Projects" April 17, 2025 5.0 Pros It is so easy to use and maintain Confluence. I also love their pricing, it is worth the price. The customer support are also very responsive. Cons It has been working well. I have never encountered any issues when working with Confluence, I love it. Alternatives considered [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing Confluence I was given discounts when purchasing Confluence Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) It was a bit expensive to maintain the previous software Review Source VR Verified Reviewer Scientist Computer Software Used the software for: Less than 6 months ### "A powerful tool for knowledge management" April 2, 2025 4.0 It's undeniably a powerful tool for knowledge management and collaboration, particularly for teams already invested in the Atlassian ecosystem. Its ability to create a centralized repository for information and facilitate real-time collaboration is a significant advantage. Pros What I appreciated most about Confluence is its centralized nature and collaborative potential. It effectively acts as a single source of truth for project documentation, meeting notes, and knowledge sharing. The ability to create structured pages, link them, and easily search for information is incredibly valuable for team collaboration. The page hierarchy and the ability to embed various media types (images, videos, documents) made it easy to create rich and informative content. Cons The editor itself, while powerful, can be clunky and unintuitive at times, especially when dealing with complex layouts or tables. The permissions system, while robust, can be difficult to manage, particularly for large teams with diverse access needs. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "Confluence is a good option for document and process visibility" March 1, 2025 3.0 It is a better option than having documents spread out in different folders. It is good how it can hold multi-media and it is relatively easy to edit. Pros It is easy to add content to Confluence and flexible when you need to adjust where it lives. Cons The search function is poor, there is no AI to help guide your choices and people find it hard to navigate and understand where to find the content. Review Source JB Jubril B. Agile Consultant Hospital & Health Care Used the software for: 2+ years ### "Sometimes the love is not enough for Confluence " May 22, 2025 3.0 Confusion as to its need sometimes because it does what share point does? I’m not sure which one the Client I work with got first. Like I said searching can be a pain. Pros The ability to store/save/document anything. I mean anything! This is true alongside Its wiki-like abilities Cons Seems cumbersome when I’m looking for something in particular. It’s each performance is questionable. Review Source LP Lauren P. Sr Healthcare Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Keeps me organized" March 19, 2026 5.0 I really can’t imagine working without Confluence every day. I would struggle to stay organized without it. Pros It really helps keep me organized with my daily tasks and long term project planning at work. I’m able to quickly see what I need to work on. Cons There seems to be a bug with the way tasks are displayed under certain columns on my tracking board that is cluttering my board in a frustrating way. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.