# Page 9 | Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Confluence the right Knowledge Management solution for you? Explore 3680 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136446/Confluence/reviews --- Confluence 4.5 (3680) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 9 - Reviews of Confluence ## Showing most helpful reviews Showing 201-225 of 3680 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Marwan K. Cloud Administrator Consumer Goods Used the software for: Less than 6 months ### "Confluence review as an IT admin" June 20, 2025 4.0 Overall, my experience with Confluence was positive. It’s a powerful tool for team collaboration, especially when paired with other Atlassian products. Once you get used to the interface, it becomes an efficient platform for managing project documentation and internal knowledge bases. Pros Confluence makes collaboration easy. I liked how organized and searchable everything was—especially the ability to create structured pages, embed content, and track edits over time. It’s great for documentation and knowledge sharing across teams. Cons The interface can feel a bit cluttered at times, especially for new users. Formatting pages can also be frustrating when trying to make content look clean and consistent. Review Source SJ Subash J. Data Scientist Hospital & Health Care Used the software for: 1-2 years ### "Productivity booster" December 17, 2024 5.0 Pros The integration it offers to embed lucid chart, images and other relevant objects to help explain something in a better way. Cons Just a recommendation to include auto summary and auto fill. Review Source GD Gerrit D. Solutions Engineer Computer Software Used the software for: 1-2 years ### "Great for combating tribal knowledge" December 11, 2024 5.0 Pros Confluence has been a great tool for getting all of the company's documentation into one organized and searchable place. Cons It was a lengthy process migrating everything over. Review Source MO Meghann O. Customer Success Manager Computer Software Used the software for: 2+ years ### "Great for organization but difficult to scale " November 23, 2024 4.0 Pros All the company's information is in one place. Teams and departments can easily update their information. Good search functionality. Cons It can be really overwhelming. Would be nice if it were organized cleaner or more intuitively. Seems to lack any AI functionality. Review Source MK Mariana K. QA Engineer Information Technology and Services Used the software for: 2+ years ### "Confluence review" November 14, 2024 4.0 I use this tool daily, and it helps me perform my job efficiently. All of our project's documentation is stored in Confluence. Pros What I like most about Confluence is how easy it is to create documentation and keep everything in one place. It’s also helpful for collaboration because everyone can contribute and update content easily. Cons What I like least about Confluence is that it can get messy with so many pages. It’s sometimes hard to find exactly what I need. Review Source AN Antonietta N. Data Engineer Luxury Goods & Jewelry Used the software for: 2+ years ### "Tree structure: clear and organized documentations in Confluence" January 21, 2025 4.0 It’s a great tool to keep track of the projects and specify the documentation in detail and divide it in different “folders” thanks to the tree structure given to the documents Pros You can organize properly the documentation and decide whether or not make it public Cons The search tool sometimes is off and does not work properly Review Source GD Grace D. Project Manager Sports Used the software for: 2+ years ### "Helpful tool for knowledge management" November 11, 2024 4.0 Pros Ease of use Helps with knowledge management for historical records Various templates and integrates well with Jira Cons I feel like it's not always the most engaging for stakeholders If there is a long chain of comments, it can get tiresome to have to keep scrolling throughout to see what was said Review Source VR Verified Reviewer Vice president Banking Used the software for: 2+ years ### "Great tool for documentation and collaboration " September 18, 2024 5.0 I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation. Pros Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience. Cons It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging. (usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins. Th search facility is not configurable and heavily weights results to more recent documents. Switched from [WikiPro](https://www.capterra.com/p/182540/WikiPro/) Better user experience, more configurable, more scalable and enterprise grade. Review Source ICD Ian Christian D. Associate Manager Consumer Services Used the software for: 2+ years ### "Confluence can influence!" October 18, 2024 5.0 Pros This ia the best knowledge base that I have used. Cons I would suggest to have an option for dark mode. Alternatives considered [Guru](https://www.capterra.com/p/224830/Guru/) Reason for choosing Confluence The reason we choose confluence is because of ease of use, most of our newbies were able to navigate Confluence with ease. Review Source DP Daria P. CS Manager Information Technology and Services Used the software for: 6-12 months ### "Good collaborative tool" April 11, 2025 4.0 Overall very good for visibility and cross collaboration. Pros i like clean UI easy to use templates and collaborate with team, get updates on the initiatives and actions. Cons As more people add scaces/pages it can get very fragmented and busy Review Source OK Oliver K. Head of Kea Account Management Internet Used the software for: 1-2 years ### "zentralisierte Wissensverwaltung" November 19, 2024 4.0 Nützliches und umfangreiches Tool zur Sammlung von gemeinsamen Wissen Pros zentralisierte Wissensverwaltung und strukturierte Dokumentation Cons hohe Kosten insbesondere in der Cloud Version Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) um eine einheitliche Wissensdatenbank zu haben Review Source TZ Terence Z. Technical specialist Computer Software Used the software for: 2+ years ### "Internal knowledgebase that is essential" January 12, 2026 5.0 My overall experience using confluence so far is still good, no complains. It is easy to use and gets the job done in creating internal knowledge and allows for easy searching of this information. Pros It is intuitive and simple to use, kind of like an internal wikipedia. I often find myself using Rovo to help me with smarter search suggestions whenever I need to look something up internally. Also I appreciate Rovo's edditing and context suggestions too. Cons There could be more governance features available to help editors and all stakeholders with ensuring all content is up to date. It is easy to create many pages, but hard to maintain them. Review Source DG Dina G. Digital Marketing Manager Publishing Used the software for: 2+ years ### "Good platform for developers" May 5, 2025 4.0 Pros It's very easy to use and user friendly for developers who are the primary users of this platform and need specific items Cons There's a lot to get up and running and learning and then teaching to other employees who are not always familiar with agile enviornments Review Source SK Simone K. AE Hospitality Used the software for: 6-12 months ### "Not my favorite tool" January 8, 2025 4.0 While I understand why my company chose that tool, I personally wasn't a big fan of it and found it quite confusing. Pros I like the ease of how you can share docutments and collaborate on documents. Cons It is at times difficult to keep an overview, the copy paste function and how to work on documents is not very intuitive. Review Source CJ Chaitanya J. Technical Account Manager Computer Software Used the software for: 2+ years ### "Create all your documents under one roof " October 27, 2024 5.0 All good so far, the changes made on the confluence page does get auto saved which is a great feature. Pros A great tool to document all tech details in one place; we recently started working on Tech stack documentation on Confluence and I found it very useful Cons It does not allow to embed excel in the confluence page. Review Source AR Arka R. Associate Scientist Biotechnology Used the software for: 1-2 years ### "Recommendation for adoption of Confluence as a central platform - but the only one" January 9, 2025 5.0 I just started using Confluence more and I wish more folks would use it frequently so we can have documents in one place. Pros I think Confluence is an excellent management software for action items and projects. It's important to document things in research contexts and Confluence provides a platform for that. Cons The layout and interface can be confusing at first. Review Source WB Waren B. Director Religious Institutions Used the software for: 1-2 years ### "Wonderful Project Management Tool" September 23, 2024 5.0 I have been able to collaborate on projects and finish them on time. Pros Confluence is a morden workspace that allows interactive projects collaborations. It is to get information with Confluence. Cons The learning curve is a hard to understand but once you get to understand it everything else gets to be easy. Review Source AH Ajoke H. Data Analyst Information Technology and Services Used the software for: 6-12 months ### "A great collaboration tool." January 10, 2025 5.0 Pros It is a great place for interaction and collaboration with my colleagues. It makes monitoring our pipelines way easier. Cons Not spotted anything that I dislike yet. Review Source AW Alvonda W. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Confluence Is King" December 11, 2024 5.0 Pros Its ease of use and search functions to find internal documents between our many departments. Cons N/A - I use it for internal information or to understand internal processes and haven't had any issues with it for the years we've used it. Review Source JM Jon M. Financing Information Technology and Services Used the software for: 1-2 years ### "Excellent Knowledge Management and Collaboration Tool" October 28, 2024 4.0 Confluence has been invaluable for organizing and sharing knowledge within our team. It provides a centralized place to store documentation, collaborate on projects, and maintain transparency. Pros Effective Knowledge base and documentation, real-time collaboration and customizable templates. Cons high learning curve for new users, limited formatting and design and permissions can be complicated. Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) It has a lot more functions then OneNote. Review Source MC Michele C. Consultant Telecommunications Used the software for: 2+ years ### "Keep updated with Confluence" October 28, 2024 5.0 Daily experience for my clients. It is really good. Pros All your documentation in one place, ordered and foundable. Cons The syncro mechanism in a single edit page doesn't work sometimes. Review Source TN Tung N. Delivery and Service Manager Information Technology and Services Used the software for: 2+ years ### "I love Confluence" September 26, 2024 5.0 Convenient, high availability, great features Pros Perfect for documentation, with various supporting features around that. Cons Probably cost, pay per user, it is perhaps not good for start-ups. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[DokuWiki](https://www.capterra.com/p/205894/DokuWiki/) Reason for choosing Confluence Better features than the others, particularly for documentation Review Source WA Wilcox A. Managing Solicitor Legal Services Used the software for: 2+ years ### "The place to look for documentation and indepth analysis" September 18, 2024 5.0 Pros It has well implemented page tree which makes it easy to find required content documentation.It makes it easy to create and manage documentation for knowledge base collaboration.It has good import/export capabilities and also browser extension works really well. Cons Two issues I've encountered with Confluence are the limitations on customization,which prevents me from making any adjustments and the restricted offline access. Review Source AN Adam N. Director of IT Business Supplies and Equipment Used the software for: 2+ years ### "A great wiki for even technical teams that don't want to learn another Wiki syntax!" October 14, 2024 5.0 Confluence has been a great wiki / knowledgebase software for our IT team that has really spurred on adoption because of how easy and natural it is for users to pick up and start using without having to learn a wiki formatting syntax. Even technical users like IT department will be resistant to documentation if the tools are too challenging to pickup. Pros The WYSIWYG editor is probably one of the best for a wiki software that you'll find - it is very close to MS Word, and can even handle importing MS Word documents. Cons The cost is a bit higher for a non-free team than other products, especially when a lot of wiki software is free or open source even. There are also a lot of knobs and dials for customization that can be overwhelming almost, although some may appreciate that. Review Source Sarah V. Analyst IT Insurance Used the software for: 2+ years ### "Excellent produit de collaboration et de Centralisation " September 19, 2024 5.0 Pros Facilite grandement le travail de collaboration Centralisation de la documentation Utilisable avec Jira directement Cons Je ne vois aucune grosse problematique actuellement Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.