--- title: "Confluence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Confluence Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/136446/Confluence/" page_type: "product" language: "en" --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence ## What is Confluence? Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence. ## What is Confluence used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,706 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Integrated real-time teamwork platform Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Idea Management / 2025 - OKR / 2025 - Product Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atlassian.com&name=Confluence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,706) VS. [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,677) Ease Of Use 4.5 (28,440) Value For Money 4.3 (2,272) Value For Money 4.3 (20,571) Customer Service 4.3 (2,166) Customer Service 4.4 (18,565) ## Confluence alternatives [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (998)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,564)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## FAQs about Confluence Overview ### What problems does Confluence solve? Confluence solves scattered documentation, lost meeting decisions, duplicated knowledge, and weak traceability between requirements, tickets, and project updates. It gives software, product, support, HR, and cross-functional teams one searchable source for notes, procedures, roadmaps, and action items, reducing manual status chasing and improving visibility, ownership, and onboarding. Answer based on 2036 reviews Overview ### Which roles and teams benefit most from Confluence? Confluence is most used by software engineers, developers, product managers, and project managers who need a shared workspace for technical documentation, sprint planning, and cross-functional collaboration. Business analysts, consultants, and IT leaders use it to centralize requirements, process knowledge, and status updates, while executives and marketing teams align decisions and internal communications. Answer based on 3637 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Confluence built for? Confluence is used by project managers, software developers, IT, product, marketing, sales, HR, finance, and remote teams, with 46% of reviewers from small businesses and 32% from enterprises. Its strongest industry fit is Information Technology and Services and Computer Software, each at 21%, with additional presence in Financial Services at 5%. Answer based on 3702 reviews Features and Usability ### What are the key features of Confluence? Confluence includes core document management and knowledge base tools for creating pages, organizing documentation, and storing team information in one workspace. Differentiating features include real-time editing, full-text search, customizable templates, role-based permissions, version control, and Jira integrations for linking documentation with project and task tracking. Answer based on 1223 reviews Pricing ### How much does it cost and what fees or limitations are included? Confluence offers a free plan for up to 10 users, while paid pricing starts with the $5.42/user/month Standard plan and the $10.44/user/month Premium plan; Enterprise is custom. A free trial is available. Reviewers say small teams often find per-user costs manageable, but pricing can rise quickly with more users and paid plugins. Answer based on 296 reviews Integrations ### Which third-party tools and platforms does Confluence integrate with? Confluence integrates with Jira, Bitbucket, Slack, Trello, Google Drive, GitHub, Microsoft SharePoint, and JIRA Service Management. It supports over 20 integrations overall, spanning project management, communication, file storage, and documentation, with catalog coverage also including Lucidchart, Google Workspace, and Microsoft Outlook. Answer based on 1393 reviews Getting Started and Support ### How easy is it to onboard and train a team on Confluence? Confluence offers moderate onboarding, with webinars, videos, and documentation available for training. Reviewers say most team members learn basic page creation and document sharing quickly, especially those familiar with Word-style editors or Jira. Nontechnical users, occasional users, and admins often need more time for navigation, permissions, and advanced features. Answer based on 309 reviews Getting Started and Support ### What customer support options does Confluence offer, and how do users rate the experience? Confluence offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support resources as helpful and easy to access, especially the documentation and community. Direct support gets mixed feedback: many report responsive, effective help, while others mention slow replies and inconsistent issue resolution. Answer based on 100 reviews Security ### How does Confluence handle data security and access control? Confluence uses permission-based access controls at global, space, page, and group levels, with role-based visibility, edit restrictions, SSO, Active Directory integration, two-step authentication, version history, audit trails, and authorized user management. It also supports private spaces and secure cloud or self-hosted storage. Some reviewers find permissions complex, time-consuming, or occasionally glitchy. Answer based on 320 reviews ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated real-time teamwork platform 97% positive reviews out of 502 Most reviewers find team collaboration tools foster seamless communication, document sharing, and project coordination across distributed teams. Andrew M. Owner, 1 employee. "It enables us (teams) to seamlessly collaborate and share content from one central repository." Slow performance with large content 81% negative reviews out of 214 Most users report performance and speed issues, especially with large pages, images, or slow internet connections. Taylor S. System Administrator, 10,001+ employees. "One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating." Centralized organizational knowledge sharing 98% positive reviews out of 351 Reviewers appreciate knowledge base features for storing, accessing, and updating information, improving team alignment and onboarding. Shad G. Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 195 Some reviewers describe formatting as restrictive, unintuitive, and difficult for complex layouts or document exports. Vatsal K. Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Collaborative meeting documentation hub 98% positive reviews out of 93 Reviewers feel meeting notes are easy to create, organize, and share, streamlining team communication and accountability. Madeline K. Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for growing teams 60% negative reviews out of 189 Some reviewers indicate pricing increases rapidly with more users or add-ons, challenging budgets for smaller organizations. Rohan J. Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Features AI summary Based on 4,665 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**51%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Confluence supports all three features that reviewers rate highest: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, keep content current and accessible, and manage documents in a central place, allowing teams to find information faster and work more efficiently. Knowledge Base Management 4.6 (636) 73.27% of 636 reviewers that rated this feature as important or highly important Confluence offers a centralized, customizable platform for organizing and sharing knowledge. Reviewers appreciate real-time collaboration, robust search, templates, and integration with Jira. Some mention navigation could improve, but most find it valuable for onboarding, troubleshooting, and structured documentation. Content Management 4.5 (593) 69.14% of 593 reviewers that rated this feature as important or highly important With this capability, you can efficiently create, organize, and update content in structured hierarchies. Users think version control, collaborative editing, and templates help keep information accurate and accessible, though some mention formatting glitches and occasional difficulty finding nested content. Full Text Search 4.3 (493) 56.59% of 493 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Access Controls/Permissions 4.4 (777) 62.81% of 777 reviewers that rated this feature as important or highly important This aspect lets you manage who can view, edit, or comment on content, ensuring data privacy and security. Reviewers appreciate flexible, role-based permissions, but some find the configuration complex, especially for large teams or when sharing externally. Text Editing 4.4 (462) 63.20% of 462 reviewers that rated this feature as important or highly important Edit text as needed Document Storage 4.5 (902) 64.41% of 902 reviewers that rated this feature as important or highly important Confluence gives you a centralized, cloud-based location for storing and organizing documents. Reviewers appreciate version history, permissions, and easy access, but some say navigation can be unwieldy and editing non-Confluence files is less seamless than dedicated storage tools. Confluence 122 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: This aspect lets you manage who can view, edit, or comment on content, ensuring data privacy and security. Reviewers appreciate flexible, role-based permissions, but some find the configuration complex, especially for large teams or when sharing externally. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Checklists: An itemized to do list that can be edited as tasks are completed - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Management: With this capability, you can efficiently create, organize, and update content in structured hierarchies. Users think version control, collaborative editing, and templates help keep information accurate and accessible, though some mention formatting glitches and occasional difficulty finding nested content. - Content Publishing Options: Facilitates online authoring and publishing of the content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Confluence gives you a centralized, cloud-based location for storing and organizing documents. Reviewers appreciate version history, permissions, and easy access, but some say navigation can be unwieldy and editing non-Confluence files is less seamless than dedicated storage tools. - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It helps you share files securely and efficiently within teams using links, access controls, and integrations with tools like Asana and JIRA. Reviewers appreciate real-time collaboration, but some note file display issues and say other platforms like SharePoint offer more robust sharing. - Filtering: Find & retrieve relevant data or documents - For the IT sector: Specifically developed for the IT sector - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Knowledge Base Management: Confluence offers a centralized, customizable platform for organizing and sharing knowledge. Reviewers appreciate real-time collaboration, robust search, templates, and integration with Jira. Some mention navigation could improve, but most find it valuable for onboarding, troubleshooting, and structured documentation. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Projects: Ability to handle several projects simultaneously - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Traceability: Track and document the history, application, or location of an item or activity - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visualization: Graphical representation of data or processes - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (3,648) 4.4 Based on 3,648 reviews ## Pricing Value for money 4.3 (2272) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Custom Quote Available It includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues - 99.95% Uptime SLA Data Center Custom Quote Available It includes: - Complete Control of Your Environment - Active Clustering for High Availability - Annual Term License + Maintenance - Optimized for AWS or Azure Deployment - SAML 2.0 and Openid Connect Support - Atlassian-Supported Disaster Recovery - Project and Issue Archiving for Improved Performance Value for money 4.3 (2,272) 4.3 Based on 2,272 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2166) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,166) 4.3 Based on 2,166 reviews ## User reviews Overall rating 4.5 Based on 3,706 reviews Filter by rating 5(2093) 4(1332) 3(247) 2(31) 1(3) Mentioned topic Sorted by most recent AP aniket P. senior software engineer Information Technology and Services ### "Effective Collaboration and Documentation Tool for Data Engineering Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 As a Data Engineer, I used Confluence to document data workflows, dbt validation processes, raw data validation steps, and technical designs. It helped the team maintain clear project references and reduced dependency on individual team members for information. We also used Confluence along with Jira tickets to track requirements, changes, and implementation details, which improved collaboration between technical and business teams. Pros Confluence helped our team maintain project documentation in one central place. During the LendingTree project, we used it to document data processes, technical details, and project knowledge. I liked how easy it was to create, update, and share documentation with developers, analysts, and other stakeholders. Cons As the number of pages grows, finding the right information can sometimes take time. Better search accuracy and easier content organization would improve the experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ron C. Engineering and Maintenance Leader Industrial Automation ### "My experience with Confluence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Pros I use the platform to document every product, log engineering schematics, and structure our maintenance knowledge base. Cons The internal search engine sometimes lacks precision when querying thousands of technical sheets and procedures. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Emilia W. Network Support Coordinator Facilities Services ### "A Reliable Knowledge Hub for IT and Network Documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 24, 2026 Confluence has been a valuable tool for documenting network infrastructure, support procedures, and internal IT knowledge. It makes collaboration between support teams much smoother and reduces the time spent searching for technical information. The platform is reliable, feature rich, and integrates well with other tools. While there's a learning curve and some workspace organization challenges, it has significantly improved documentation quality and team efficiency. Pros I found Confluence to be an excellent place to maintain network documentation, troubleshooting guides, SOPs, and configuration notes. Having everything organized in one searchable location made it much easier to resolve recurring issues and share knowledge with the rest of the IT team. File sharing is straightforward, pages are easy to update, and version history helps keep technical documentation accurate. Cons The editor occasionally feels slow when working on pages with a lot of diagrams or attachments. Finding the right page can also become difficult if documentation isn't organized consistently. Some permissions and space management settings take a bit of time to understand, especially for new administrators. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brad K. Gigawatt AI - Founder and Executive Chairman Information Services ### "Confluence review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2026 Confluence eliminates information silos scattered across isolated files and ensures that every team member has immediate access to our firm's best practices and reference data. Pros In the information services sector, centralizing documentation is essential. Confluence stands out as a powerful solution for organizing our firm's collective knowledge.Seamless integration with Jira and the broader Atlassian ecosystem also represents a major strategic advantage for tracking our deliverables. Cons The initial onboarding process can feel intimidating for new employees due to the abundance of features and macros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Marketing Research Analyst Education Management ### "A Decent Choice for Team Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2026 I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project information. While it's been a reliable tool, I've occasionally encountered minor issues with formatting and navigation, which have kept me from giving it a full 5-star rating. Pros Confluence works well enough for our team's documentation needs. I like the layout and flexibility of creating custom templates. It's pretty solid for collaborative projects, but took a bit to figure out at first. Cons The biggest con is the occasional UI clutter when trying to edit a page. It can be kind of annoying to navigate through the menus and find the right options. Still, it's not a huge deal, and our team's learned to work around it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Ansuman R. Ecom manager Retail ### "Solid documentation hub once your team commits to it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 18, 2026 Overall good. It does the job for documentation and works well with Jira, which is what we needed. But the tool will not organise itself — you need someone to own the structure or it turns into a dumping ground. Once we fixed our space structure and started using templates properly, people actually started using it. Pros I would say it works well as a single source of truth for process documentation and requirements. The Jira integration is the biggest win for us linking user stories and UAT test cases directly to specs means less time chasing context across tools. Templates help, we use them for meeting notes and BRDs. Cons It becomes messy very quickly. My team creates duplicate pages and after a few months you are never sure which version is the current one Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Edwin V. Lead developer Financial Services ### "Poweful Collaboration with helfful and cool AI features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 13, 2026 Overall, my experience with Confluence has been positive. It's reliable platform for documenting knowledge,... The recent AI features have made it even more productive by helping create, summarize, and improve content quickly. Pros Now that we use Confluence for a few years we see that they still improving and adding new features. Like for example AI tools to write our POC details faster in Conluence. But feature like to summarize our confluence page so user don't need tot read all the details and get the high level of this POC doc. At so we like the ai feature definition that tell us what those technical term mean in our doc by just highlighted it. There so much more feature but those are for use the most use onces. Cons Only point is now you have more buttons that nested all the AI features. would be nice there is overview of only top useful ai feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brad D. Maintenance Manager - Amsoil Inc Industrial Automation ### "Confluence: The vault for our technical knowledge" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2026 Pros In industrial automation, standardizing and documenting code lines or wiring schematics is vital for maintenance. Confluence serves as a centralized knowledge base for our entire production team. Cons The text editor can be finicky and rigid when it comes to embedding complex graphic elements like vector electrical schematics or large industrial data tables. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HV Hrithik V. Software Engineer - Trading Systems Financial Services ### "A useful place for team documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 13, 2026 Overall, Confluence is useful for keeping engineering knowledge and project documentation centralized. We use it for architectural notes, procedures, project pages, and internal guides. It works well, although the quality depends a lot on people keeping pages organized and updated. Pros It's useful having documents, project notes, runbooks, and team processes in one place. It works especially well for sharing information that needs to stay available beyond a Slack thread. Cons Pages can become outdated or hard to find, especially when different teams organize their spaces differently. Search is helpful, but it can still take time to locate the right version of a document. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. Mid-level Operations Manager Outsourcing/Offshoring ### "A Day in the Life of Confluence" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2026 I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs. Pros We love how Confluence's collaboration features work well enough for our team of 20. Creating and editing pages is pretty solid, and the commenting system is intuitive. We've used it for about a year now, and it's become an essential part of our workflow. Cons One minor thing that took a bit to figure out was the integration with our existing project management tool. It's not a huge deal, but it would be great if Confluence had better documentation on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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