--- title: "Confluence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Confluence Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/136446/Confluence/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence ## What is Confluence? Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence. ## What is Confluence used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,721 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Integrated team collaboration platform Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Idea Management / 2025 - OKR / 2025 - Product Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://www.g2.com/products/confluence/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,726) VS. [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,697) Ease Of Use 4.5 (84,301) Value For Money 4.3 (2,289) Value For Money 4.3 (60,295) Customer Service 4.3 (2,183) Customer Service 4.4 (55,214) ## Confluence alternatives [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (87,165)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## FAQs about Confluence Overview ### What problems does Confluence solve? Confluence solves scattered documentation, lost process knowledge, and inconsistent project records by centralizing SOPs, meeting notes, requirements, technical guides, and decision logs in searchable spaces. Real-time editing, comments, version history, and Jira links reduce duplicate files and manual context chasing for software, IT support, product, operations, and cross-functional teams. Answer based on 2667 reviews Overview ### Which roles and teams benefit most from Confluence? Confluence is most used by software engineering, development, and QA teams for technical documentation, release notes, and shared knowledge. Product and project managers organize requirements, roadmaps, and delivery plans, while business analysts and consultants document processes. IT leaders and executives maintain internal policies, decisions, and cross-team updates. Answer based on 3656 reviews Overview ### What company size and industries is Confluence built for? Confluence is used by project managers, developers, IT professionals, and business teams, with small businesses representing 46% of reviewers and Computer Software and Information Technology and Services each accounting for 21%. It also serves enterprises (32%) and midsize businesses (22%), including finance, marketing, sales, HR, and remote-work teams. Answer based on 3721 reviews Features and Usability ### What are the key features of Confluence? Confluence includes document storage and knowledge base management for organizing technical documents, project notes, and structured page hierarchies. Core collaboration features include real-time editing, inline comments, file sharing, and rich text editing. Access controls and permissions limit page or space access, while full-text search and version history help teams find and review content. Answer based on 567 reviews Pricing ### How much does it cost and what fees or limitations are included? Confluence offers a free plan for up to 10 users; Standard starts at $5.42 per user/month and Premium costs 10.44 per user/month. A free trial is available. Free includes 2 GB storage and one site, while Standard adds 250 GB. Reviewers report per-user costs and paid add-ons can become expensive as teams grow. Answer based on 296 reviews Integrations ### Which third-party tools and platforms does Confluence integrate with? Confluence integrates with over 20 integrations, including Jira, Jira Service Management, Bitbucket, Slack, Trello, Google Drive, Microsoft SharePoint, and GitHub. Its integrations connect documentation with project tracking, service management, source control, communication, file storage, and collaboration tools used across technical and business teams. Answer based on 1398 reviews Getting Started and Support ### How easy is it to onboard and train a team on Confluence? Confluence offers webinars, documentation, and videos to support team training. Reviewers report that nontechnical users can usually start creating and finding basic content quickly, particularly if they know Jira or common word processors. Newcomers, infrequent users, and administrators often need more time for navigation, permissions, integrations, advanced formatting, and space configuration. Answer based on 309 reviews Getting Started and Support ### What customer support options does Confluence offer, and how do users rate the experience? Confluence offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often find documentation, forums, and support staff helpful and responsive, particularly for setup and performance issues. However, experiences vary by plan, with some reporting slow replies, limited resolutions, or reliance on community resources. Answer based on 103 reviews Security ### How does Confluence handle data security and access control? Confluence uses role-based permissions, security groups, and global, space, and page-level controls to limit viewing and editing of sensitive documentation. It supports SSO, two-step authentication, version history, and access revocation for former employees. Reviewers note that permission structures can be confusing, time-consuming to administer, and may delay urgent access requests. Answer based on 322 reviews ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration platform 97% positive reviews out of 509 Most reviewers indicate team collaboration features enable real-time editing, seamless communication, and streamlined project workflows. Hameeda T. Technical Analyst, 1,001 - 5,000 employees. "Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira." Slow performance with large content 81% negative reviews out of 215 Most reviewers find performance and speed issues, especially with large pages, images, or slower internet connections. Prachi V. Frontend Developer, 11 - 50 employees. "Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages." Centralized organizational knowledge sharing 98% positive reviews out of 355 Most reviewers describe knowledge base as essential for storing, organizing, and sharing information across teams efficiently. Shad G. Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 195 Some reviewers describe formatting as restrictive, unintuitive, and problematic when transferring or exporting complex documents. Vatsal K. Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Efficient meeting documentation tools 98% positive reviews out of 97 Most users comment meeting notes functionality helps teams capture, organize, and share meeting outcomes and action items. Madeline K. Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for larger teams 60% negative reviews out of 191 Some users report pricing becomes expensive as team size grows or when additional features and plugins are needed. Rohan J. Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Confluence supports all three features reviewers value most: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, maintain and update content more efficiently, and keep important documents accessible in one place, allowing teams to find information faster and work with better consistency. Knowledge Base Management 4.6 (640) 73.44% of 640 reviewers that rated this feature as important or highly important Confluence offers a centralized, customizable space for knowledge sharing, making it easy to create, organize, and search documentation. Reviewers appreciate real-time collaboration, hierarchical structuring, and integrations with Jira, though some mention navigation and external sharing could improve. Content Management 4.5 (602) 69.60% of 602 reviewers that rated this feature as important or highly important With this capability, you can efficiently create, organize, and update content using structured hierarchies, templates, and version control. Users think collaborative editing, easy file embedding, and integration with Jira and Trello are valuable, though some mention formatting and navigation challenges. Document Management 4.5 (423) 70.69% of 423 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Full Text Search 4.3 (494) 56.68% of 494 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Text Editing 4.4 (469) 63.75% of 469 reviewers that rated this feature as important or highly important Edit text as needed Document Storage 4.5 (905) 64.53% of 905 reviewers that rated this feature as important or highly important Confluence helps you store and organize documents in a centralized, searchable repository with version control and permissions. Reviewers indicate it’s easy to attach files, track changes, and manage access, but some say navigation and editing attachments can be cumbersome compared to dedicated storage tools. Confluence 122 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: You can manage who views, edits, or deletes content with flexible, role-based permissions. Reviewers appreciate the security and customization, but some say the permissions setup is complex and less intuitive for smaller teams or when sharing externally. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Checklists: An itemized to do list that can be edited as tasks are completed - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Management: With this capability, you can efficiently create, organize, and update content using structured hierarchies, templates, and version control. Users think collaborative editing, easy file embedding, and integration with Jira and Trello are valuable, though some mention formatting and navigation challenges. - Content Publishing Options: Facilitates online authoring and publishing of the content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Confluence helps you store and organize documents in a centralized, searchable repository with version control and permissions. Reviewers indicate it’s easy to attach files, track changes, and manage access, but some say navigation and editing attachments can be cumbersome compared to dedicated storage tools. - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It gives you the ability to share files securely within teams using links, access controls, and integrations with tools like Asana and Jira. Some reviewers find sharing straightforward and collaborative, though others feel it’s less robust than platforms like Google Drive or SharePoint. - Filtering: Find & retrieve relevant data or documents - For the IT sector: Specifically developed for the IT sector - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Knowledge Base Management: Confluence offers a centralized, customizable space for knowledge sharing, making it easy to create, organize, and search documentation. Reviewers appreciate real-time collaboration, hierarchical structuring, and integrations with Jira, though some mention navigation and external sharing could improve. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Projects: Ability to handle several projects simultaneously - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Traceability: Track and document the history, application, or location of an item or activity - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visualization: Graphical representation of data or processes - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (3,668) 4.4 Based on 3,668 reviews ## Pricing Value for money 4.3 (2289) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - Announcement Banner - Admin Insights - Sandbox - Unlimited Users - 9/5 Regional Support - 250 GB of Storage - Page Permissions - External Collaboration Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Custom Quote Available It includes: - 99.95% Uptime SLA - 24/7 Support for All Issues - Multiple Instances (up to 150) - Unlimited Automations - Enterprise-grade Identity and Access Management - Advanced Admin Controls and Security - Cross-product Insights with Atlassian Analytics and Data Lake Data Center Custom Quote Available It includes: - Project and Issue Archiving for Improved Performance - Atlassian-Supported Disaster Recovery - SAML 2.0 and Openid Connect Support - Optimized for AWS or Azure Deployment - Annual Term License + Maintenance - Complete Control of Your Environment - Active Clustering for High Availability Value for money 4.3 (2,289) 4.3 Based on 2,289 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2183) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,183) 4.3 Based on 2,183 reviews ## User reviews Overall rating 4.5 Based on 3,721 reviews Filter by rating Counts reflect reviews available in this feed. 5(2102) 4(1338) 3(247) 2(31) 1(3) Mentioned topic Recent reviews first, then most helpful Zachariah B. Data Entry Used the software for: Less than 1 year ### "Converge your team with Confluence " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2026 Using Confluence to start and finish a project showed the real value for money as our team saw a return in time and organization. The file sharing and file conversion tools made every task between the team expedient during the work process, Pros Confluence works perfectly in supplying the features one needs to bring together a team to work on any project from start to finish. The ease of use shows initiating a project idea, and from there the concise organization of the A.I. can also assist in streamlining any work pipeline. Cons Using Confluece I never encountered any bugs and issues, the software performs great and the customer support guides are useful for clarifying key tools within the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lukas A. Senior SEM Manager Used the software for: 3-5 years ### "A Reliable Knowledge Hub with Room for Refinement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 2, 2026 My overall experience with Confluence was quite positive. It provided an orderly home for campaign plans, operating procedures, tracking guidance, and cross-functional decisions. However, finding current material became harder as content accumulated, and tables or exports often required additional cleanup. Overall, Confluence was a dependable collaboration and knowledge-sharing platform, which is why I'm comfortable with a 4/5 rating. Pros What I liked most about Confluence was its ability to turn scattered institutional knowledge into a structured resource for the entire team. It gave us one place where we were able to maintain campaign briefs, account-specific requirements, measurement protocols, and creative guidelines instead of distributing that information across various apps, messages, and files. The page templates and version history encouraged consistency, while its editing features made it easier to keep track of and preserve important decisions. Although navigation became more difficult as the workspace grew, Confluence was highly effective at creating a reliable source of truth for recurring processes and work that was cross-functional in nature. Cons What I liked least about Confluence was how difficult it became to navigate as documentation expanded. More than once, Search surfaced outdated pages, while copying tables from Excel or Google Sheets regularly created formatting issues. PDF and Word exports also handled complex layouts poorly, making Confluence less suitable for polished client deliverables despite its aforementioned strength as an internal knowledge base. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jonathan K. Chief Marketing Officer Used the software for: Less than 1 year ### "Useful for Team Documentation, but Room for Improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 30, 2026 My overall experience with Confluence has been average. It’s useful for organizing documentation and sharing information across a team, but the interface can be confusing at times, and some features take getting used to. It does what it needs to do, but I think the user experience and customer support could be improved. Pros Confluence is useful for keeping documentation, project notes, and team information in one place. I like that multiple people can contribute and share knowledge, making it easier to keep everyone on the same page without relying on endless email threads. Cons The interface can feel cluttered, and finding specific settings or organizing pages isn’t always as intuitive as it should be. There’s also a learning curve for new users, and some features feel more complicated than necessary. Customer support could be more responsive, too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Advisory Board Member Used the software for: 3-5 years ### "What You Ought to Comprehend About Confluence Prior to Purchase" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Real-time live editing with cursors, page comments, @mention and tasks boost collaboration across all business units in my organization. Pros With Confluence, I am able to document my organization’s work. Collaborative editing and real-time co-authoring centralize discussions across all departments in one page. Cons I can’t complain because I integrated Confluence with both Jira & Atlassian ecosystems which makes it easy now to access live tickets with status, auto-updates to when they are done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kiran R. Senior Product Consultant Used the software for: 3-5 years ### "Improved Version with better progress in AI ROVO" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2026 Confluence has been our go-to document publication to maintain our latest product user stories. The AI ROVO has been enhanced in a positive manner and we expect more from it. Pros The usage of Rovo is more than it was previously. The different elements that are present now such as decision doc, team progress reports and Templates offer customized documentation in line with the activity that is being conducted. We have made full use of the JIRA board to track the User story progress and its appropriate statuses (On track/ At risk/ blocked). Cons The issues of slowness when a lengthy document is published with diagrams and flowcharts still continues. Moreover, the copy paste of image needs a bit of improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Analyst Used the software for: 3-5 years ### "Links smoothly with Jira, great for documentation relating to Jira tickets" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2026 Generally good overall, use it frequently, it is a good standard place to put documentation for the whole team to see, especially when it is relating to tickets in Jira Pros Nice that it links in with Jira so smoothly, showing ticket names just from adding the links, and has good ui when it comes to writing documentation Cons the list of files on left hand side of the page when looking at a document can get a bit cluttered or hard to find files within. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer CIO Used the software for: 3-5 years ### "Great for knowledge bases " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 21, 2026 Confluence is my go to tool for maintaining the company knowledge base and all of my project documents, test results, etc. tied back to my JIRA project. Pros It’s easy to use and add content to. It also ties into JIRA nicely and is great for a knowledgeable and place for all your project artifacts. Cons The thing I like least about Confluence is exporting a large amount of content out of Confluence is kind of a pain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Engineer Used the software for: 1-3 years ### "Confluence keeps technical documentation and system specs organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 14, 2026 Confluence offers strong ease of use for technical documentation and good value for money. When workspace permissions acted up, customer support helped resolve access fast. Pros Linking technical spec pages directly to Jira issues works well. Key features like inline file sharing and pdf file conversion make architecture reviews simple for engineering teams. Cons The rich text editor occasionally formats code blocks incorrectly, introducing formatting bugs and issues when copying shell commands into runbooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Monetization Used the software for: 1-3 years ### "All the knowledge, in one place" 5.0 September 15, 2026 Absolutely great experience, one of the most useful tools we introduced and will surely propose it in any new job. Pros All the company's knowledge in one place. We use it for training and guidebooks in order to store every process. Absolutely user friendly and very easy to organize each space as you prefer. There are several types of page customization based on your needs with the possibility to upload also files under a certain limit. Never experienced any major bug or issue. Cons AI features can be improved, even though is not too important for us at the moment. Also size limit of the files is a bit strict but it depends on the needs. Search of the pages can be easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Planning and Sustainability Professional Used the software for: 3-5 years ### "My central space for HR information" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 7, 2026 Pros Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues. Cons Pages can become difficult to navigate when there is too much information, creating a good structure requires time, some features take time to learn, and poorly organized spaces can quickly become confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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