--- title: "Confluence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Confluence Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/136446/Confluence/" page_type: "product" language: "en" --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence ## What is Confluence? Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence. ## What is Confluence used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,716 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Integrated team collaboration platform Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Idea Management / 2025 - OKR / 2025 - Product Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.atlassian.com/&name=Confluence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,716) VS. [4.6 (6,102)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,687) Ease Of Use 4.5 (28,479) Value For Money 4.3 (2,280) Value For Money 4.3 (20,604) Customer Service 4.3 (2,174) Customer Service 4.4 (18,598) ## Confluence alternatives [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,603)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## FAQs about Confluence Overview ### What problems does Confluence solve? Confluence solves scattered documentation, lost meeting decisions, duplicated knowledge, and weak traceability between requirements, tickets, and project updates. It gives software, product, support, HR, and cross-functional teams one searchable source for notes, procedures, roadmaps, and action items, reducing manual status chasing and improving visibility, ownership, and onboarding. Answer based on 2036 reviews Overview ### Which roles and teams benefit most from Confluence? Confluence is most used by software engineers, developers, product managers, and project managers who need a shared workspace for technical documentation, sprint planning, and cross-functional collaboration. Business analysts, consultants, and IT leaders use it to centralize requirements, process knowledge, and status updates, while executives and marketing teams align decisions and internal communications. Answer based on 3637 reviews Overview ### What company size and industries is Confluence built for? Confluence is used by project managers, software developers, IT, product, marketing, sales, HR, finance, and remote teams, with 46% of reviewers from small businesses and 32% from enterprises. Its strongest industry fit is Information Technology and Services and Computer Software, each at 21%, with additional presence in Financial Services at 5%. Answer based on 3702 reviews Features and Usability ### What are the key features of Confluence? Confluence includes core document management and knowledge base tools for creating pages, organizing documentation, and storing team information in one workspace. Differentiating features include real-time editing, full-text search, customizable templates, role-based permissions, version control, and Jira integrations for linking documentation with project and task tracking. Answer based on 1223 reviews Pricing ### How much does it cost and what fees or limitations are included? Confluence offers a free plan for up to 10 users, while paid pricing starts with the $5.42/user/month Standard plan and the $10.44/user/month Premium plan; Enterprise is custom. A free trial is available. Reviewers say small teams often find per-user costs manageable, but pricing can rise quickly with more users and paid plugins. Answer based on 296 reviews Integrations ### Which third-party tools and platforms does Confluence integrate with? Confluence integrates with Jira, Bitbucket, Slack, Trello, Google Drive, GitHub, Microsoft SharePoint, and JIRA Service Management. It supports over 20 integrations overall, spanning project management, communication, file storage, and documentation, with catalog coverage also including Lucidchart, Google Workspace, and Microsoft Outlook. Answer based on 1393 reviews Getting Started and Support ### How easy is it to onboard and train a team on Confluence? Confluence offers moderate onboarding, with webinars, videos, and documentation available for training. Reviewers say most team members learn basic page creation and document sharing quickly, especially those familiar with Word-style editors or Jira. Nontechnical users, occasional users, and admins often need more time for navigation, permissions, and advanced features. Answer based on 309 reviews Getting Started and Support ### What customer support options does Confluence offer, and how do users rate the experience? Confluence offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support resources as helpful and easy to access, especially the documentation and community. Direct support gets mixed feedback: many report responsive, effective help, while others mention slow replies and inconsistent issue resolution. Answer based on 100 reviews Security ### How does Confluence handle data security and access control? Confluence uses permission-based access controls at global, space, page, and group levels, with role-based visibility, edit restrictions, SSO, Active Directory integration, two-step authentication, version history, audit trails, and authorized user management. It also supports private spaces and secure cloud or self-hosted storage. Some reviewers find permissions complex, time-consuming, or occasionally glitchy. Answer based on 320 reviews ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration platform 97% positive reviews out of 509 Most reviewers indicate team collaboration features enable real-time editing, seamless communication, and streamlined project workflows. Hameeda T. Technical Analyst, 1,001 - 5,000 employees. "Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira." Slow performance with large content 81% negative reviews out of 215 Most reviewers find performance and speed issues, especially with large pages, images, or slower internet connections. Prachi V. Frontend Developer, 11 - 50 employees. "Confluence can feel slow and cluttered, especially when working with large spaces or a lot of pages." Centralized organizational knowledge sharing 98% positive reviews out of 355 Most reviewers describe knowledge base as essential for storing, organizing, and sharing information across teams efficiently. Shad G. Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 195 Some reviewers describe formatting as restrictive, unintuitive, and problematic when transferring or exporting complex documents. Vatsal K. Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Efficient meeting documentation tools 98% positive reviews out of 97 Most users comment meeting notes functionality helps teams capture, organize, and share meeting outcomes and action items. Madeline K. Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for larger teams 60% negative reviews out of 191 Some users report pricing becomes expensive as team size grows or when additional features and plugins are needed. Rohan J. Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Features AI summary Based on 4,665 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**51%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Confluence supports all three features that reviewers rate highest: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, keep content current and accessible, and manage documents in a central place, allowing teams to find information faster and work more efficiently. Knowledge Base Management 4.6 (638) 73.35% of 638 reviewers that rated this feature as important or highly important Confluence offers a centralized, customizable space for knowledge sharing, making it easy to create, organize, and search documentation. Reviewers appreciate real-time collaboration, hierarchical structuring, and integrations with Jira, though some mention navigation and external sharing could improve. Content Management 4.5 (595) 69.24% of 595 reviewers that rated this feature as important or highly important With this capability, you can efficiently create, organize, and update content using structured hierarchies, templates, and version control. Users think collaborative editing, easy file embedding, and integration with Jira and Trello are valuable, though some mention formatting and navigation challenges. Document Management 4.5 (421) 70.55% of 421 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Full Text Search 4.3 (493) 56.59% of 493 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Text Editing 4.4 (467) 63.60% of 467 reviewers that rated this feature as important or highly important Edit text as needed Document Storage 4.5 (903) 64.45% of 903 reviewers that rated this feature as important or highly important Confluence helps you store and organize documents in a centralized, searchable repository with version control and permissions. Reviewers indicate it’s easy to attach files, track changes, and manage access, but some say navigation and editing attachments can be cumbersome compared to dedicated storage tools. Confluence 122 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: You can manage who views, edits, or deletes content with flexible, role-based permissions. Reviewers appreciate the security and customization, but some say the permissions setup is complex and less intuitive for smaller teams or when sharing externally. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audio File Management: Supports audio files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Checklists: An itemized to do list that can be edited as tasks are completed - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Management: With this capability, you can efficiently create, organize, and update content using structured hierarchies, templates, and version control. Users think collaborative editing, easy file embedding, and integration with Jira and Trello are valuable, though some mention formatting and navigation challenges. - Content Publishing Options: Facilitates online authoring and publishing of the content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Confluence helps you store and organize documents in a centralized, searchable repository with version control and permissions. Reviewers indicate it’s easy to attach files, track changes, and manage access, but some say navigation and editing attachments can be cumbersome compared to dedicated storage tools. - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Sharing: It gives you the ability to share files securely within teams using links, access controls, and integrations with tools like Asana and Jira. Some reviewers find sharing straightforward and collaborative, though others feel it’s less robust than platforms like Google Drive or SharePoint. - Filtering: Find & retrieve relevant data or documents - For the IT sector: Specifically developed for the IT sector - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Knowledge Base Management: Confluence offers a centralized, customizable space for knowledge sharing, making it easy to create, organize, and search documentation. Reviewers appreciate real-time collaboration, hierarchical structuring, and integrations with Jira, though some mention navigation and external sharing could improve. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Projects: Ability to handle several projects simultaneously - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Stakeholder Defined Attributes: Define the exact requirements needed by all stakeholders in the requirements process - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Traceability: Track and document the history, application, or location of an item or activity - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visualization: Graphical representation of data or processes - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (3,658) 4.4 Based on 3,658 reviews ## Pricing Value for money 4.3 (2280) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Enterprise Custom Quote Available It includes: - Cross-product Insights with Atlassian Analytics and Data Lake - Advanced Admin Controls and Security - Enterprise-grade Identity and Access Management - Unlimited Automations - Multiple Instances (up to 150) - 24/7 Support for All Issues - 99.95% Uptime SLA Data Center Custom Quote Available It includes: - Complete Control of Your Environment - Active Clustering for High Availability - Annual Term License + Maintenance - Optimized for AWS or Azure Deployment - SAML 2.0 and Openid Connect Support - Atlassian-Supported Disaster Recovery - Project and Issue Archiving for Improved Performance Value for money 4.3 (2,280) 4.3 Based on 2,280 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2174) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,174) 4.3 Based on 2,174 reviews ## User reviews Overall rating 4.5 Based on 3,716 reviews Filter by rating 5(2100) 4(1336) 3(246) 2(31) 1(3) Mentioned topic Sorted by most recent Sadaf Yusuf M. HOD Education Management ### "Great for Collaboration, But Has a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2026 Confluence is a powerful workspace for team collaboration. While its organization and search tools need improvement, it is indispensable for keeping projects synchronized. Pros Keeps documentation, meeting notes, and project plans in one accessible place. Allows teams to collaborate smoothly on pages simultaneously. Cons Rich text editor can feel glitchy and frustrating. Finding specific older documents is surprisingly difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Leslie H. Founder Financial Services ### "Powerful collaboration and file sharing features, but organization requires effort" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 21, 2026 I’ve had a pretty good experience with Confluence overall, though there’s definitely room to grow. Feature-wise, it covers most of what a team needs to set up an internal knowledge base and collaborate on shared docs. Creating standard pages is simple enough, and the templates are a nice starting point for newcomers. But when you get into more complex page layouts, permissions, or workspace structures, there’s a learning curve. File sharing works well when you want to keep documents close to the projects or procedures they relate to. That said, Confluence shines more as a collaborative documentation tool than as a full-blown file manager. The file conversion feature is handy for basic exports, but if you’re exporting Word or PDF files from pages with lots of tables, macros, or embedded content, you might need to fix the formatting manually. Support and online documentation are usually helpful for common questions. However, when you run into more complex permission, technical, or billing issues, it can take a while to get things sorted out. I’ve hit a few bugs here and there—mostly around formatting, editor behavior, and navigation—but nothing that stopped me from using it for very long. In terms of value, it’s a reasonable choice for teams that really live in Confluence as their main knowledge hub, especially if you’re already using Jira. For smaller teams with basic documentation needs, the subscription cost plus any add-ons might be harder to justify. All in all, Confluence is a capable and flexible tool, but if it had better search, more reliable file conversion, simpler admin, and fewer formatting quirks, it would be a much stronger solution. Pros Confluence is honestly a pretty solid pick when you need a central spot for company knowledge. It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project. What's nice is that you can attach files straight onto a page, which means you don't have to hunt around for that one PDF — everything's right there with the discussion around it. And if your team's already using Jira, the integration is a huge bonus. It does take a bit of setup at first to get the workspace organized, but once that's done, day-to-day use feels pretty smooth and straightforward. Cons Honestly, the more content you add, the harder it gets to navigate. Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first. I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness. You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Swetha C. Program Manager Automotive ### "Useful for Keeping Team Documentation in One Place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 16, 2026 Pros I liked having project notes, meeting updates, requirements, and other documentation in one place. It made it easier to share information with the team instead of having documents scattered everywhere. Searching older pages and collaborating through comments was also pretty useful. Cons It could get messy when there were too many pages and spaces. Finding something specific wasn’t always easy if the content wasn’t organized properly. Formatting pages could also be a little frustrating sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Specialist Environmental Services ### "Great for large teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 15, 2026 Pros What I like most about confluence is its ability and scope for project management, task division, and folder organization. Cons What I like least about confluence is that it can be very overwhelming to the beginner if you are not familiar with how to begin an extensive file structure for a company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF christopher F. Partner Tech Wireless ### "Good daily driver for day-to-day work with Confluence, not a full" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 14, 2026 This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. Pros Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. Cons What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luke H. Learning and Development Manager Construction ### "Familiar Interfaces and Easy Training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 I've had a great experience with it, using it for SOPs and training documents in conjunction with my role in L and D. Pros Another great product by Atlassian. We only started using it this year, but it's very easy to understanding slides in seemlessly with Jira. Cons It's very easy to use and the interface acts like so many others we have for other systems. Very easy to edit and share. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Samuel H. Platform Engineer Investment Management ### "A better documentation application now" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 11, 2026 Overall the platform has improved, and I much prefer using it now compared to a year ago. If the tool keeps improving then maybe next year it will be 5 stars! Pros The search has improved a lot recently and the addition of folders has made organisation a lot simpler. Cons It is still a bit tricky to import docs from other sources (Direct from Markdown for example) so the easiest way is to use an LLM + MCP. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Make use of the integration with the JIRA suite of tools, including bitbucket and Jira itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anna M. Sales and Marketing Manager Staffing and Recruiting ### "Confluence is a Friendly, Reliable and Easy to Implement Digital Team Workspace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2026 Overall, Confluence is a dependable tool that gives us value for money. The customer support team of Confluence is incredible, which gives us increadible experiences. Pros Confluence is a friendly and reliable tool that provides a practical digital workspace that suits our needs. The capabilities of Confluence are outstanding. Moreover, Confluence makes file sharing easy and fast. Cons Since we implemented Confluence in our company, everything has been working amazingly well. I have zero dislikes for Confluence. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Trishna N. Trainer Capital Markets ### "A Reliable Solution for Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Confluence is a great platform for team collaboration and knowledge management. I particularly like its integration with Jira, centralized documentation, easy page creation, and version history. It makes it convenient to keep project information and team knowledge organized in one place.” Pros Easy collaboration: Makes it easy for teams to create, share, and collaborate on documents and project information in one centralized place. Knowledge management: Very useful for maintaining team knowledge, process documentation, meeting notes, and project-related information. Integration with Jira: The integration with Jira is particularly helpful for connecting project documentation with tasks and tickets. Cons Can become difficult to organize: As the number of pages increases, the workspace can become cluttered and finding the right information may take time. Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jenis R. IT Admin Consumer Electronics ### "Powerful Tool for Larger Organizations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 3, 2026 Works well once everything is set up and you have an experienced admin managing the pages. Would recommend for larger organizations with multiple Teams/Departments but does not seem very cost effective for smaller organizations. Pros Good organization tool for Team Notes and Documentation for your department Processes. A well maintained Confluence can be the source of truth for all processes. Real-time edits work. ease of use and secure file sharing. Cons Does require a bit of learning for fresh users. Loading times can be slow and media heavy pages do tend to error/time out. Alternatives considered [Coda](https://www.capterra.com/p/193164/Coda/) [WorkCanvas](https://www.capterra.com/p/10025934/WorkCanvas/) [Slite](https://www.capterra.com/p/171199/Slite/) [Notion](https://www.capterra.com/p/186596/Notion/) Reasons for choosing Confluence Already Using Atlassian Products. Was easier to setup and worked seamlessly with rest of the environment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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