# Confluence Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Confluence Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/136446/Confluence --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence ## What is Confluence? Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence. ## What is Confluence used for? [Document Management](https://www.capterra.com/document-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 3,682 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Real-time collaborative workspace Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Idea Management / 2025 - Knowledge Management / 2025 - OKR / 2025 - Product Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atlassian.com&name=Confluence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,682) VS. [4.4 (15,371)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,653) Ease Of Use 4.1 (14,414) Value For Money 4.3 (2,253) Value For Money 4.3 (9,818) Customer Service 4.3 (2,144) Customer Service 4.2 (9,574) ## Confluence alternatives [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (2,994)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (2,229)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## FAQs about Confluence Overview ### What problems does Confluence solve? Confluence solves scattered documentation, lost meeting notes, duplicated answers, and weak visibility between project requirements, tickets, and decisions by creating a searchable, version-controlled workspace linked to Jira. Engineering, product, support, operations, HR, and cross-functional teams use it to centralize knowledge, collaborate live, and speed onboarding, troubleshooting, and status reporting. Answer based on 2022 reviews Overview ### Which roles and teams benefit most from Confluence? Confluence is most used by software engineering, product, and project teams that need a shared workspace for requirements, technical documentation, sprint plans, and meeting notes. Business analysts, consultants, and QA teams use it to centralize knowledge, while IT managers and executives rely on it for cross-team alignment, visibility, and decision support. Answer based on 3615 reviews Overview ### What company size and industries is Confluence built for? Confluence is used most by small businesses at 46% and by Information Technology and Services and Computer Software teams, each at 21%. It serves project managers, developers, IT, product, marketing, sales, HR, finance, and remote workers, with additional adoption in enterprises at 32% and midsize companies at 22%. Answer based on 3680 reviews Features and Usability ### What are the key features of Confluence? Confluence includes core features for document management and knowledge base creation, with page creation, templates, version control, and full-text search. Differentiator features include real-time collaborative editing, comments and @mentions, whiteboards, and Jira integrations that connect documentation to tasks, requirements, and project tracking. Answer based on 1213 reviews Pricing ### How much does it cost and what fees or limitations are included? Confluence starts with a free plan for up to 10 users, while paid plans begin at $5.42/user/month for Standard and $10.44/user/month for Premium; Enterprise is custom. A free trial is available. Reviewers say pricing can rise for larger teams, add-ons, extra licenses, storage, and advanced features. Answer based on 293 reviews Integrations ### Which third-party tools and platforms does Confluence integrate with? Confluence integrates with Jira, Jira Service Management, Slack, Bitbucket, GitHub, draw.io, Google Drive, and Microsoft SharePoint. It supports over 20 integrations overall, spanning project management, developer tools, collaboration, diagramming, and document storage, with reviewer mentions centered most heavily on Jira and related Atlassian workflows. Answer based on 1387 reviews Getting Started and Support ### How easy is it to onboard and train a team on Confluence? Confluence is fairly quick for most team members to start using, especially those familiar with Word-style editors or wiki tools. It offers webinars, videos, and documentation for training. Reviewers say new hires and content readers onboard quickly, while nontechnical users, admins, and teams configuring macros, permissions, or integrations need more time. Answer based on 307 reviews Getting Started and Support ### What customer support options does Confluence offer, and how do users rate the experience? Confluence offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe the self-service resources and community as useful for troubleshooting and finding answers quickly. Support experience is more mixed, with some reporting slow responses, limited follow-through on long-standing requests, and delays for urgent issues. Answer based on 99 reviews ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 135 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 135 reviews IT & Software Development 47% IT & Software Development 47% Administrative 13% Engineering 13% Creative & Design 5% Others 22% Top industries Based on 135 reviews Information Technology and Services 41% Computer Software 36% Financial Services 11% Retail 6% Other 6% ## Pros and Cons Real-time collaborative workspace 97% positive reviews out of 498 Most reviewers describe team collaboration as seamless, supporting real-time editing, feedback, and integrated project management. Omesan N Senior Software Developer, 11 - 50 employees. "Overall Confluence is my preferred knowledge management and collaboration platform. Since the inception of the platform and it's growth, I have seen productivity on projects increase and collaboration between teams and stakeholders increase." Slow performance with large content 81% negative reviews out of 211 Most reviewers indicate performance and speed issues, especially with large pages, images, or during simultaneous editing. Taylor S System Administrator, 10,001+ employees. "One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating." Centralized organizational knowledge sharing 98% positive reviews out of 347 Most users report knowledge base enables efficient information sharing, streamlined onboarding, and accessible documentation across teams. Shad G Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 194 Some reviewers find formatting options restrictive, making it difficult to create complex or visually appealing documents. Vatsal K Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Efficient meeting documentation tools 98% positive reviews out of 91 Most users comment meeting notes templates and collaborative editing simplify capturing, organizing, and sharing actionable meeting outcomes. Madeline K Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for larger teams 60% negative reviews out of 188 Some users report pricing increases rapidly with more users or add-ons, challenging budgets for small organizations. Rohan J Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.5 (898) 64.25% of 898 reviewers that rated this feature as important or highly important Confluence gives you a centralized, cloud-based repository for documents, supporting version history and access controls. Some reviewers find it helpful for organizing and securing files, but others say navigation and editing non-Confluence files can be cumbersome compared to dedicated storage tools. Access Controls/Permissions 4.4 (764) 62.17% of 764 reviewers that rated this feature as important or highly important Confluence enables you to set detailed permissions for spaces, pages, and users, ensuring data privacy and collaboration. Reviewers appreciate the flexibility and security, but some find the permission structure complex and time-consuming, especially when managing large or external teams. File Sharing 4.4 (689) 56.60% of 689 reviewers that rated this feature as important or highly important You get simple, secure file sharing with role-based access and real-time collaboration. Reviewers appreciate sharing links, integration with tools like Asana, and easy notifications. Some users mention limitations with file previews, display issues, and higher costs compared to other platforms. Knowledge Base Management 4.6 (633) 73.14% of 633 reviewers that rated this feature as important or highly important Confluence offers you a centralized, customizable space for organizing and sharing knowledge. Reviewers appreciate the intuitive templates, real-time collaboration, robust search, and permission controls. Many highlight its value for onboarding, troubleshooting, and seamless integration with Jira Service Management. Content Management 4.5 (585) 68.72% of 585 reviewers that rated this feature as important or highly important With this capability, you can easily create, organize, and update content in a structured way. Users think the page hierarchy, templates, and version control help keep information accessible and consistent, though some mention formatting and navigation can be less intuitive for new users. Collaboration Tools 4.5 (705) 65.11% of 705 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Confluence 122 features An @mention is a way to tag or notify a specific person about a message/post Confluence enables you to set detailed permissions for spaces, pages, and users, ensuring data privacy and collaboration. Reviewers appreciate the flexibility and security, but some find the permission structure complex and time-consuming, especially when managing large or external teams. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Supports audio files A record of all activities within the system, including user access, changes made, etc. Allows users to publish blogs on social site Group collaboration to solve ideas in a productive and concentrated manner. Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content With this capability, you can easily create, organize, and update content in a structured way. Users think the page hierarchy, templates, and version control help keep information accessible and consistent, though some mention formatting and navigation can be less intuitive for new users. Facilitates online authoring and publishing of the content Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. Manage digital assets Online forums/groups where users can ask questions, share ideas, best practices, etc. Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Confluence gives you a centralized, cloud-based repository for documents, supporting version history and access controls. Some reviewers find it helpful for organizing and securing files, but others say navigation and editing non-Confluence files can be cumbersome compared to dedicated storage tools. Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Convert files to a different format Create, save, and store files You get simple, secure file sharing with role-based access and real-time collaboration. Reviewers appreciate sharing links, integration with tools like Asana, and easy notifications. Some users mention limitations with file previews, display issues, and higher costs compared to other platforms. Find & retrieve relevant data or documents Specifically developed for the IT sector Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued The creation, development, and sharing of potentially innovative new ideas Compile and organize data into specific metrics Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. Process of developing, planning, managing, and executing new ideas or innovations Confluence offers you a centralized, customizable space for organizing and sharing knowledge. Reviewers appreciate the intuitive templates, real-time collaboration, robust search, and permission controls. Many highlight its value for onboarding, troubleshooting, and seamless integration with Jira Service Management. Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills See past and upcoming campaigns and communications in a calendar view Manage the process of planning and scheduling meetings, including agenda creation Monitor task progress and planned accomplishments to better manage project status Diagram used to organize information in a hierarchical way to show relationships Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Ability to handle several projects simultaneously Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Preview and make real-time changes in the web content Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made A timeline for taking a project live that outlines what features should be operational at the go-live date Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Enables creation, management, and tracking of product requirements & features during product production/development Process of planning, scheduling and executing the optimal and effective use of human capital across projects Input different types of content and edit text formats, fonts, font sizes, and colors Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Define the exact requirements needed by all stakeholders in the requirements process Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track and document the history, application, or location of an item or activity View messages sent by both parties during the chat conversation Store, modify, and track user accounts and access in a centralized directory Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Graphical representation of data or processes Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (3,624) 4.4 Based on 3,624 reviews ## Pricing Value for money 4.3 (2253) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Value for money 4.3 (2,253) 4.3 Based on 2,253 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2144) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,144) 4.3 Based on 2,144 reviews ## User reviews Overall rating 4.5 Based on 3,682 reviews Filter by rating 5(2084) 4(1316) 3(247) 2(31) 1(4) Mentioned topic Sorted by most recent SM SAJJAD M. Logistics Manager Health, Wellness and Fitness ### " Great for Jira users, a bit heavy for simple note-taking." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Overall, Confluence provides exceptional value for the money by serving as our company's single source of truth. It has transformed how we create, share, and maintain critical business SOPs. The platform makes file sharing incredibly easy across different teams, and the core features—especially the new AI capabilities—greatly reduce the friction of technical writing. It’s an essential tool for any organization that relies heavily on clear, up-to-date documentation. Pros The integrated Atlassian Intelligence (AI) features are an absolute game-changer, especially for handling business SOPs. The AI writing improvement tool is fantastic at taking rough drafts and instantly making them look polished, professional, and clear. Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly. It saves our team a ton of time and keeps our documentation incredibly organized. Cons While the documentation and AI features are excellent, the search functionality can still be a bit rigid if you don't know the exact keywords of an older document. Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Khyan A. Senior Business Development Representative Computer Software ### "Great Knowledge Base Tool That Keeps Teams Aligned" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2026 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adam S. Head of Transformation Planning Telecommunications ### "Effective but limited" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 15, 2026 Average - some elements are really positive and add value but others are difficult and detract from the platform. Pros It's easy to structure and contain information maling it a useful tool for design documents especially when there are multiple linking aspects. Cons The fact the information that you can display from Jira is limited OR has to be manually added in. If confluence had its own tracking capabilities it would add so much more value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User DATA ENGINEER Retail ### "A Life Saver" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2026 Confluence is an industry-standard documentation tool that makes life easier. I relied massively on the tool when I was a beginner at my company to familiarize myself with the processes. Rovo is changing the entire face of the tool. The company does not have to pay for an internal RAG system, as the company documentation tool itself is incorporating it! Pros Its one of the best Softwares available for documentation. The layout is user friendly. The adaptation of internal AI agent ROVO is the best feature so far. users can directly ask the Bot questions without navigating to the exact path of the documentation. The templates are also a massive time saver, they prevent you from staring at a blank white screen. Cons There are not many cons that I can think of . The search function sometimes is annoying , producing results that are irrelevant. The permission system is actually a time consuming task for the admin eventhough its important for the internal security of the documentations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Katie B. BA Oil & Energy ### "Confluence" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 7, 2026 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Basel E. IT Operations Specialist Packaging and Containers ### "Strong Knowledge Base and Documentation Platform for Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 2, 2026 Overall, my experience with Confluence has been positive. It is a strong platform for internal documentation, file sharing, project collaboration, and knowledge management. It provides good value when teams actively maintain their spaces and use clear templates. The platform is especially helpful for SOPs, IT documentation, project tracking, meeting notes, and onboarding resources. The biggest challenge is governance — without proper structure, it can become messy over time. Pros Confluence is very useful for centralizing documentation, procedures, project notes, internal knowledge, and team resources in one place. I like that pages can be organized into spaces, linked together, searched easily, and updated collaboratively. It works well for teams that need a shared knowledge base instead of relying on scattered Word documents, emails, or chat messages. Cons Confluence can become cluttered quickly if spaces, page ownership, and naming standards are not managed properly. The editor is generally good, but formatting can sometimes feel restrictive or inconsistent, especially when converting content from other files or trying to build more polished documentation layouts. Permissions can also take some time to structure correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Antoine M. Marketing advisor Banking ### "Strong platform for company knowledge and documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2026 Very useful tool for internal documentation and shared knowledge. Useful to centralize procedures, meeting notes, project pages and team information. Pros The best thing is that information stays in one place instead of many emails or lost files. Teams can create pages fast, update documents together and keep history of changes. Very practical with Jira also. Cons If governance is weak, spaces can become messy after some time. Too many old pages or duplicate content can make search harder. Need some discipline. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Neha P. Incident Manager Telecommunications ### "Strong Collaboration Platform That Can Get Cluttered" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 My overall experience with Confluence has been very positive. It’s a powerful tool for team collaboration, documentation, and knowledge sharing. I’ve used it extensively to create and manage documentation, track processes, and maintain a centralized knowledge base, which has significantly improved team efficiency and transparency. That said, the experience can vary depending on how well the workspace is structured and maintained. In well-organized environments, it works exceptionally well, but in larger or poorly managed spaces, it can become cluttered and harder to navigate. Despite a few limitations like occasional performance issues and basic formatting constraints, it remains a reliable and valuable tool for collaboration across teams. Pros What I liked most about Confluence is how it brings everything into one centralized, well-organized workspace. It makes documenting processes, sharing knowledge, and collaborating with team members very seamless. The page hierarchy and search functionality make it easy to find information quickly, even in large projects. I also appreciate how easily it integrates with other tools, especially Jira, which helps keep development and support work aligned. Overall, it significantly improves team collaboration and transparency. Cons What I liked least about Confluence is that it can feel slow and cluttered, especially as content grows over time. Without proper structure and maintenance, spaces can become disorganized and hard to navigate. The search feature, while helpful, doesn’t always return the most relevant results. I also found formatting to be somewhat limited compared to other documentation tools, and managing permissions can sometimes be confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Denis M. Recruiter Financial Services ### "Industry standard as well as Jira, but the design is way too cluttered" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 28, 2026 It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate Banking ### "Amazing place to keep your documentations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 27, 2026 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reasons for choosing Confluence primarily so that other functions of the org can also use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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