# Confluence Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Confluence Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Confluence Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/136446/Confluence --- # Confluence Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Confluence Confluence Overview: ### Key takeaways Insights from verified Capterra reviews Confluence helps teams centralize documentation, collaborate in real time, and manage knowledge across departments. It’s most used by small businesses in IT and software services. Reviewers highlight real-time editing and structured page trees as standout features, while search limitations and formatting friction are common drawbacks. Recent updates include AI-powered page summaries and Loom video embeds. ### Our verdict Confluence is a reliable choice for teams that prioritize structured documentation and cross-functional collaboration. While it offers strong editing and integration capabilities, buyers should expect a learning curve and occasional friction with formatting and search. For teams willing to invest time in setup and training, the payoff is a centralized, scalable workspace that supports long-term knowledge management. Top alternative Featured Overall rating Based on 3,675 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Pros & cons Real-time collaborative workspace Centralized organizational knowledge sharing Slow performance with large content Limited and inconsistent formatting tools Starting price $5.42 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Confluence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.atlassian.com&name=Confluence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Confluence 4.5 (3,675) VS. [4.6 (5,944)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5.42 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3,646) Ease Of Use 4.5 (28,335) Value For Money 4.3 (2,246) Value For Money 4.3 (20,481) Customer Service 4.3 (2,137) Customer Service 4.4 (18,481) ## Confluence alternatives While Confluence supports collaborative documentation and knowledge sharing, buyers may explore other tools if they prefer a more intuitive interface, stronger offline access, or features better aligned with their team’s structure and budget. [4.4 (2,963)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (5,138)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,557)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) ## Who uses Confluence? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Real-time collaborative workspace 97% positive reviews out of 498 Most reviewers describe team collaboration as seamless, supporting real-time editing, feedback, and integrated project management. Omesan N Senior Software Developer, 11 - 50 employees. "Overall Confluence is my preferred knowledge management and collaboration platform. Since the inception of the platform and it's growth, I have seen productivity on projects increase and collaboration between teams and stakeholders increase." Slow performance with large content 81% negative reviews out of 211 Most reviewers indicate performance and speed issues, especially with large pages, images, or during simultaneous editing. Taylor S System Administrator, 10,001+ employees. "One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating." Centralized organizational knowledge sharing 98% positive reviews out of 347 Most users report knowledge base enables efficient information sharing, streamlined onboarding, and accessible documentation across teams. Shad G Customer Services Director, 51 - 200 employees. "Confluence's comprehensive knowledge base has become our go-to resource, encouraging knowledge sharing within the organization and fostering a culture of continuous learning." Limited and inconsistent formatting tools 62% negative reviews out of 194 Some reviewers find formatting options restrictive, making it difficult to create complex or visually appealing documents. Vatsal K Software Engineer Intern, 501 - 1,000 employees. "The editor in Confluence has a lot of formatting issues and limited designing elements and is very restricting at times." Efficient meeting documentation tools 98% positive reviews out of 91 Most users comment meeting notes templates and collaborative editing simplify capturing, organizing, and sharing actionable meeting outcomes. Madeline K Account Executive, 11 - 50 employees. "The default templates for content such as meeting notes, project plans and knowledge-base docs are superb, and this has helped tremendously with establishing consistent norms and saved time at our company." High cost for larger teams 60% negative reviews out of 188 Some users report pricing increases rapidly with more users or add-ons, challenging budgets for small organizations. Rohan J Cybersecurity Officer, 5,001 - 10,000 employees. "One of the drawbacks of Confluence is its pricing structure, which can be expensive for smaller businesses or teams." ## Confluence's interface Confluence’s interface supports structured documentation with hierarchical page trees and customizable templates, but users often cite a dated design, clunky navigation, and a steep learning curve—especially when locating features or managing multiple projects. 2+ Preksha Buttan You’ll find Confluence’s layout helpful for organizing content, but expect friction when navigating or formatting; reviewers often mention needing extra time to locate tools or adjust visuals, which can slow onboarding and make daily workflows less fluid. Ease of Use 4.3 (3,646) 4.3 Based on 3,646 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan Confluence’s top-rated features help your team stay aligned by centralizing documentation, enabling real-time edits, and supporting structured knowledge sharing; together, they reduce duplication, improve visibility, and keep collaborative work moving forward. Features 4.4 (3,617) 4.4 Based on 3,617 reviews The Confluence features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Real-time editing 4.5 (28) 28 reviewers rated this feature Enables multiple contributors to work on the same document simultaneously, with instant syncing and notifications. This reduces version confusion and improves collaboration across distributed teams. Documentation management 4.4 (42) 42 reviewers rated this feature Centralizes IT, process, and product documentation in one accessible space. Supports text, images, and code, with linking to Jira tickets and version control for easy updates. Knowledge base management 4.3 (611) 611 reviewers rated this feature Organizes articles and guides using templates, page hierarchies, and permission controls. Enhances onboarding and troubleshooting with macros and integrations. Document storage 4.2 (863) 863 reviewers rated this feature Stores and organizes files in a cloud-based repository with folder structures and access controls. Supports various file types and version history, though previewing and editing non-static files can be limited. Collaboration tools 4.2 (666) 666 reviewers rated this feature Supports inline comments, tagging, and page sharing with permission settings. Integrates with Jira, Slack, Asana, and Google Sheets to streamline teamwork, though some users report edit conflicts. Knowledge management 4.2 (169) 169 reviewers rated this feature Provides a central space for organizing and accessing project knowledge. Facilitates collaboration on articles and integrates with other tools, though some advanced features require plugins. Atlassian Analytics and Data Lake 0 reviewers rated this feature Connects Confluence data with other Atlassian tools to create custom dashboards and reports. You can analyze team activity, content usage, and project metrics using SQL queries and visualizations, helping teams make data-informed decisions. Unlimited whiteboards 0 reviewers rated this feature Supports visual collaboration with digital whiteboards for brainstorming, planning, and diagramming. Teams can add sticky notes, shapes, and connectors, making it easier to map workflows, organize ideas, and align on project goals. Admin controls and insights 0 reviewers rated this feature Provides granular permissions, audit logs, and usage analytics. Admins can monitor activity, manage access, and enforce security policies across teams, ensuring compliance and visibility into how content is used. AI-powered Rovo Search, Chat, and Agents 0 reviewers rated this feature Uses generative AI to surface relevant content, answer questions, and automate tasks. You can interact with Confluence data through natural language, speeding up search and reducing time spent navigating documentation. All key features (132) An @mention is a way to tag or notify a specific person about a message/post 63.64% of 11 reviewers that rated this feature as important or highly important Confluence enables you to set detailed permissions for spaces, pages, and users, ensuring data privacy and collaboration. Reviewers appreciate the flexibility and security, but some find the permission structure complex and time-consuming, especially when managing large or external teams. 62.07% of 762 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 74.71% of 87 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 59.26% of 54 reviewers that rated this feature as important or highly important Provides granular permissions, audit logs, and usage analytics. Admins can monitor activity, manage access, and enforce security policies across teams, ensuring compliance and visibility into how content is used. 0 reviewers rated this feature Uses generative AI to surface relevant content, answer questions, and automate tasks. You can interact with Confluence data through natural language, speeding up search and reducing time spent navigating documentation. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 46.88% of 64 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 55.56% of 18 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 45.54% of 112 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 66.67% of 18 reviewers that rated this feature as important or highly important Connects Confluence data with other Atlassian tools to create custom dashboards and reports. You can analyze team activity, content usage, and project metrics using SQL queries and visualizations, helping teams make data-informed decisions. 0 reviewers rated this feature Supports audio files 0.00% of 5 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0.00% of 4 reviewers that rated this feature as important or highly important Allows users to publish blogs on social site 0% of 0 reviewers... Group collaboration to solve ideas in a productive and concentrated manner. 32.56% of 43 reviewers that rated this feature as important or highly important Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 70.83% of 48 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price 55.93% of 118 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions 0% of 0 reviewers... An itemized to do list that can be edited as tasks are completed 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 64.95% of 699 reviewers that rated this feature as important or highly important Supports inline comments, tagging, and page sharing with permission settings. Integrates with Jira, Slack, Asana, and Google Sheets to streamline teamwork, though some users report edit conflicts. 666 reviewers rated this feature Leave comments and notes on documents for others to view 73.65% of 167 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 50.00% of 66 reviewers that rated this feature as important or highly important The ability to create unique content 0% of 0 reviewers... With this capability, you can easily create, organize, and update content in a structured way. Users think the page hierarchy, templates, and version control help keep information accessible and consistent, though some mention formatting and navigation can be less intuitive for new users. 68.61% of 583 reviewers that rated this feature as important or highly important Facilitates online authoring and publishing of the content 64.29% of 14 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 42.59% of 54 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 58.56% of 111 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 133.33% of 3 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 50.00% of 16 reviewers that rated this feature as important or highly important Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. 0% of 0 reviewers... Manage digital assets 0% of 0 reviewers... Online forums/groups where users can ask questions, share ideas, best practices, etc. 33.33% of 12 reviewers that rated this feature as important or highly important Scan, move or upload electronic files within the software's repository 47.68% of 151 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage 40.43% of 47 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document 58.00% of 100 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 70.05% of 404 reviewers that rated this feature as important or highly important Review and analyze existing information across documents 71.43% of 7 reviewers that rated this feature as important or highly important Confluence gives you a centralized, cloud-based repository for documents, supporting version history and access controls. Some reviewers find it helpful for organizing and securing files, but others say navigation and editing non-Confluence files can be cumbersome compared to dedicated storage tools. 64.09% of 894 reviewers that rated this feature as important or highly important Stores and organizes files in a cloud-based repository with folder structures and access controls. Supports various file types and version history, though previewing and editing non-static files can be limited. 863 reviewers rated this feature Manage product specific documents in a categorized order 93.18% of 44 reviewers that rated this feature as important or highly important Centralizes IT, process, and product documentation in one accessible space. Supports text, images, and code, with linking to Jira tickets and version control for easy updates. 42 reviewers rated this feature Assemble applications and processes by dragging over and arranging pre-built components 57.69% of 26 reviewers that rated this feature as important or highly important Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken 50.00% of 16 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 30.43% of 23 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 41.18% of 17 reviewers that rated this feature as important or highly important Convert files to a different format 0% of 0 reviewers... Create, save, and store files 40.00% of 20 reviewers that rated this feature as important or highly important You get simple, secure file sharing with role-based access and real-time collaboration. Reviewers appreciate sharing links, integration with tools like Asana, and easy notifications. Some users mention limitations with file previews, display issues, and higher costs compared to other platforms. 56.69% of 688 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 0% of 0 reviewers... Specifically developed for the IT sector 0% of 0 reviewers... Search for specific words or phrases within a document or database 56.59% of 493 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments 0.00% of 1 reviewers that rated this feature as important or highly important Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies 47.73% of 44 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 0% of 0 reviewers... Establish measurable goals and objectives and track their progress over a specific period of time 100.00% of 1 reviewers that rated this feature as important or highly important Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects 57.14% of 63 reviewers that rated this feature as important or highly important Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued 25.00% of 8 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas 42.59% of 54 reviewers that rated this feature as important or highly important Compile and organize data into specific metrics 0% of 0 reviewers... Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. 0% of 0 reviewers... Process of developing, planning, managing, and executing new ideas or innovations 50.00% of 4 reviewers that rated this feature as important or highly important Confluence offers you a centralized, customizable space for organizing and sharing knowledge. Reviewers appreciate the intuitive templates, real-time collaboration, robust search, and permission controls. Many highlight its value for onboarding, troubleshooting, and seamless integration with Jira Service Management. 73.02% of 630 reviewers that rated this feature as important or highly important Organizes articles and guides using templates, page hierarchies, and permission controls. Enhances onboarding and troubleshooting with macros and integrations. 611 reviewers rated this feature Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 77.35% of 181 reviewers that rated this feature as important or highly important Provides a central space for organizing and accessing project knowledge. Facilitates collaboration on articles and integrates with other tools, though some advanced features require plugins. 169 reviewers rated this feature See past and upcoming campaigns and communications in a calendar view 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation 50.00% of 2 reviewers that rated this feature as important or highly important Monitor task progress and planned accomplishments to better manage project status 58.06% of 31 reviewers that rated this feature as important or highly important Diagram used to organize information in a hierarchical way to show relationships 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 35.59% of 59 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Ability to handle several projects simultaneously 77.55% of 49 reviewers that rated this feature as important or highly important Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk 0% of 0 reviewers... Pre-defined templates within a library for common cases such as contracts, websites, emails, and more 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 58.33% of 120 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 133.33% of 3 reviewers that rated this feature as important or highly important Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment 100.00% of 2 reviewers that rated this feature as important or highly important Identifying desired outcomes and important milestones and creating a plan on how to achieve them 55.00% of 20 reviewers that rated this feature as important or highly important Tools to facilitate the production of information and promote efficiency 100.00% of 1 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation 61.70% of 47 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 63.79% of 58 reviewers that rated this feature as important or highly important Organize and schedule projects 53.85% of 26 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints 64.17% of 360 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 46.15% of 26 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 100.00% of 1 reviewers that rated this feature as important or highly important Preview and make real-time changes in the web content 57.14% of 28 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 0.00% of 3 reviewers that rated this feature as important or highly important Receive data and information in real time 66.67% of 9 reviewers that rated this feature as important or highly important Enables multiple contributors to work on the same document simultaneously, with instant syncing and notifications. This reduces version confusion and improves collaboration across distributed teams. 28 reviewers rated this feature Notifications that are delivered to users as soon as an event occurs 67.50% of 40 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 100.00% of 1 reviewers that rated this feature as important or highly important A timeline for taking a project live that outlines what features should be operational at the go-live date 54.55% of 11 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 70.21% of 47 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 40.98% of 61 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 60.23% of 176 reviewers that rated this feature as important or highly important Enables creation, management, and tracking of product requirements & features during product production/development 70.59% of 17 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 63.16% of 57 reviewers that rated this feature as important or highly important Input different types of content and edit text formats, fonts, font sizes, and colors 50.00% of 14 reviewers that rated this feature as important or highly important Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties 0.00% of 2 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 69.32% of 88 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 35.62% of 73 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Define the exact requirements needed by all stakeholders in the requirements process 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 47.37% of 38 reviewers that rated this feature as important or highly important At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 33.33% of 3 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 69.41% of 85 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 56.37% of 557 reviewers that rated this feature as important or highly important Track the status and progress of tasks 48.62% of 181 reviewers that rated this feature as important or highly important Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Organizing a group of people to accomplish a task 100.00% of 1 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 50.00% of 26 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 100.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed 62.94% of 456 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 61.11% of 18 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 0% of 0 reviewers... Track and document the history, application, or location of an item or activity 44.44% of 9 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation 100.00% of 1 reviewers that rated this feature as important or highly important Store, modify, and track user accounts and access in a centralized directory 50.00% of 2 reviewers that rated this feature as important or highly important Supports visual collaboration with digital whiteboards for brainstorming, planning, and diagramming. Teams can add sticky notes, shapes, and connectors, making it easier to map workflows, organize ideas, and align on project goals. 0 reviewers rated this feature Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 100.00% of 7 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 59.68% of 62 reviewers that rated this feature as important or highly important Graphical representation of data or processes 65.00% of 20 reviewers that rated this feature as important or highly important Allows multiple users to simultaneously annotate on a digital whiteboard 0.00% of 1 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... An informational database that allows users to add, delete, or revise content 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 60.58% of 137 reviewers that rated this feature as important or highly important What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Preksha Buttan Confluence’s top-rated features help your team stay aligned by centralizing documentation, enabling real-time edits, and supporting structured knowledge sharing; together, they reduce duplication, improve visibility, and keep collaborative work moving forward. Features 4.4 (3,617) 4.4 Based on 3,617 reviews ## Pricing Value for money 4.3 (2246) Confluence’s pricing starts with its Standard plan, which costs $5.16 per user per month for 300 users, and Premium, which costs $9.73 per user per month. This is significantly lower than the average SMB budget of $150 per user per month. Pricing scales by tier and team size, with enterprise options available. Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/136446/Confluence/pricing/) Standard $5.42 Per User,Per Month It includes: - External Collaboration - Page Permissions - 250 GB of Storage - 9/5 Regional Support - Unlimited Users - Sandbox - Admin Insights - Announcement Banner Premium $10.44 Per User,Per Month It includes: - AI-powered Creation and Collaboration - Per User Automation Limits (1000 per month) - Unlimited Whiteboards - Admin Controls and Insights - Unlimited Storage - 24/7 Support for Critical Issues - 99.9% Uptime SLA Value for money 4.3 (2,246) 4.3 Based on 2,246 reviews ## Integrations Confluence integrates with a mix of native and third-party tools across project tracking, document storage, and team communication. These connections help unify workflows and reduce context switching across platforms. Popular integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Preksha Buttan Senior Content Analyst Connecting Confluence with tools for project tracking, file sharing, and team messaging helps your team centralize documentation, reduce manual updates, and maintain visibility across systems—especially when working across departments or locations. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,137) 4.3 Based on 2,137 reviews ## User reviews Overall rating 4.5 Based on 3,675 reviews Filter by rating 5(2081) 4(1314) 3(245) 2(31) 1(4) Mentioned topic Sorted by most recent Denis M. Recruiter Financial Services ### "Industry standard as well as Jira, but the design is way too cluttered" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 28, 2026 It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate Banking ### "Amazing place to keep your documentations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 27, 2026 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reasons for choosing Confluence primarily so that other functions of the org can also use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK julia k. commis adrministration et comptable Construction ### "Un outil puissant pour la documentation d’équipe" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 27, 2026 Pros Je donnerais une bonne évaluation globale. Confluence est un outil fiable et puissant pour la documentation et la collaboration d’équipe, même s’il peut parfois être un peu complexe à naviguer au début. Cons J’apprécie surtout la centralisation des documents et la facilité de collaboration en équipe. Le système de pages et d’espaces est très utile pour organiser l’information de manière structurée. L’intégration avec d’autres outils Atlassian (comme Jira) est également un gros avantage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager, Software Quality Engineering Biotechnology ### "Industry Leading Corporate Wiki" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2026 Pros I really like how they have added dynamic page tree restructuring and made editing so much more streamlined. Cons Sometimes it can still be overwhelming to collate and organize my pages in the app. This is the biggest drawback to any company wiki, however. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kaynan S. Senior Software Engineer Entertainment ### "Essential platform for technical documentation and team knowledge management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2026 Overall my experience with Confluence has been very positive. At NextDay, we use it as our central hub for all technical documentation, including API contracts, front-end and back-end architecture docs, and system flow diagrams. One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. Having a single, reliable place for all our technical knowledge has made collaboration and onboarding significantly easier. Pros Excellent for organizing technical documentation in a structured and searchable way. The integration with developer tools through APIs and MCP makes it easy to automate document creation and keep everything up to date. The ability to document architecture, API contracts, and system flows in one place keeps the whole team aligned. Having a single source of truth for all technical knowledge has made collaboration and onboarding significantly easier at NextDay. Cons The editor can feel a bit slow when working with large pages that contain many embedded elements. Search could also be more precise when looking for specific terms within technical documents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hadi B. Product Coordinator E-Learning ### "Reliable and Flexible Documentation Tool for Growing Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2026 In general, Confluence is a dependable and indispensable software that ensures the documentation is always up-to-date and team collaboration is supported. As a technical product support person, it is very important for me to have a very good organised knowledge base, and Confluence help me a lot in creating, updating and sharing information through different teams. If you add Jira to the mix, you get a really strong environment for monitoring work and recording workflows. Though there are some issues with large scale organization, it is still one of the best tools for structured documentation and internal knowledge management. Pros Confluence very effectively centralizes documentation and provides a single source of truth among many different teams. Its page editor is very easy to use, and it’s very simple to create structured knowledge bases due to its ability to embed Jira issues, diagrams, tables, and multimedia. In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it. Confluence is particularly useful for product documentation, process guides, and cross-team knowledge sharing. Cons Unstructured and poorly governed large spaces can lead to navigation challenges. There can be instances when search results bring up old pages and managing permissions for multiple spaces can take up a lot of time. Although the editor is quite flexible, it can sometimes get sluggish for heavy pages. Some advanced formatting features are only available through plugins, which may make things a bit more complicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Enguerran M. Fullstack web developer Sporting Goods ### "A robust hub for team collaboration and documentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 23, 2026 Confluence has become our 'single source of truth.' The tool provides effective organization because it replaces our disorganized shared drives. The system becomes efficient after users learn to operate macros which include the table of contents and JIRA snapshots. The system needs time for users to learn its features but it has become essential for our team to manage their knowledge base. Pros The main advantage of Confluence software lies in its ability to unify all content into a single system. The 'Spaces' structure makes it very easy to organize documentation by department or project. The real-time collaborative editing feature of the system works perfectly because it stops all problems that come from managing different document versions. The system's built-in connection to Jira enables users to associate their technical work with corresponding documentation which becomes essential for their operational needs. Cons The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches. The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Ramzi H. Responsable RH Medical Devices ### "Mon avis sur confluence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 21, 2026 Pros J’apprécie particulièrement la centralisation de l’information au sein de Confluence. La plateforme facilite la documentation, le partage des connaissances et la collaboration entre équipes. La possibilité d’organiser les pages par espaces et arborescences permet de structurer efficacement les contenus Cons L’interface peut parfois sembler chargée et peu intuitive, notamment pour les nouveaux utilisateurs. La gestion des droits d’accès peut aussi devenir complexe selon la taille des projets Switched from [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/) [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [Kajabi](https://www.capterra.com/p/154682/Kajabi/) [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Je suis passé à un autre produit parce que Confluence, bien que performant, devenait trop complexe à organiser pour de grandes bases de connaissances Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Information Technology and Services ### "A Reliable Central Hub for Team Documentation and Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Overall, my experience with Atlassian Confluence has been positive. It works well as a central place for team documentation and knowledge sharing, and it has helped reduce the need to switch between multiple tools. It’s fairly easy to use once you get familiar with the structure, and creating or updating pages doesn’t require much technical knowledge. The way information is organized into spaces and pages makes it manageable, especially for larger teams. File sharing is one of the more useful parts of the platform. You can attach files directly to pages and keep everything connected to the relevant context, which makes collaboration easier. It’s also helpful that files stay linked to documentation instead of being scattered across emails or separate drives. For day-to-day use, this works well, although it’s not as strong for more complex file management needs. File conversion and previewing is convenient for common formats like PDFs, Word documents, and spreadsheets. Being able to view files directly inside Confluence without downloading them saves time and makes quick reviews easier. However, if you need deeper editing or conversion, you still have to rely on external tools, so it’s more of a viewing convenience than a full document processing feature. Customer support is generally decent, especially with the help of documentation and the community forums. There’s a lot of self-service material available, which makes it easy to find solutions to common problems. Direct support experience can vary depending on the plan, but overall it’s reliable for most standard issues. There are some downsides, such as occasional performance hiccups and small usability issues when working with large amounts of content. Search can also feel inconsistent at times. But these issues don’t outweigh the overall usefulness of the platform. In general, it still provides good value and works well as a documentation hub, especially for teams already using other Atlassian tools. Pros What I like most about Atlassian Confluence is that it gives us one place to keep all our documentation instead of it being scattered across different tools. It’s really helpful for staying organized, especially when working with a team. In terms of ease of use, the editor is pretty straightforward. You don’t need to be technical to create or update pages, and adding things like tables, images, or notes is simple. The way content is structured into spaces and pages also makes it easier to navigate once you get used to it. File sharing works well too. You can attach files directly to pages and keep everything in context, which saves time compared to searching through emails or shared drives. It’s especially useful for team collaboration because everyone can access the latest version of a file in the same place. However, for larger file management needs or complex folder structures, it can feel a bit limited compared to dedicated file storage tools. File conversion is generally smooth for common formats. You can easily preview documents like PDFs, Word files, and spreadsheets directly inside Confluence without needing to download them, which is convenient for quick reviews. That said, more advanced formatting or editing still usually requires switching to external tools, so it’s more about viewing and sharing than full conversion capabilities. Feature-wise, the integrations (especially with Jira) are a big plus. It fits naturally into the workflow if you’re already using Atlassian tools. Collaboration is smooth—you can comment, edit together, and track changes easily. From a value-for-money perspective, it’s quite solid if your team already uses the Atlassian ecosystem, since it reduces the need for multiple tools. Customer support is generally helpful, and there’s also a strong documentation base and community forums where you can quickly find answers to common issues. Response times can vary depending on your plan, but overall it’s reliable enough for most use cases. Overall, it helps reduce context switching and makes day-to-day work more efficient, even though you might occasionally run into small bugs or performance hiccups. Cons One thing I don’t like about Atlassian Confluence is that it can start to feel a bit cluttered once you’re part of multiple spaces and pages. Finding specific information isn’t always as easy as it should be, and the search doesn’t always give the most relevant results. Performance can also be a bit inconsistent. Sometimes pages take longer to load, especially if they have a lot of content or embedded elements, which can interrupt the workflow. Another downside is that permissions and page structure can get confusing, especially for new users. It’s not always clear who has access to what, and managing that can take some time. Lastly, while it has a lot of features, some of them feel a bit limited unless you start adding plugins, which can increase cost over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Rakhi V. QA Lead Information Technology and Services ### "Confluence over 2 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 20, 2026 Confluence is a solid documentation and knowledge management tool that works best when the team is disciplined about how they use it. The Jira integration and structured page organization make it a natural fit for software and project teams that need a single source of truth. However it does require upfront effort to set up properly and ongoing maintenance to keep it from becoming a dumping ground for outdated pages. Pros It centralizes all project documentation in one structured space made it incredibly easy for the whole team to stay aligned without digging through emails or scattered files. The page hierarchy and space organization felt intuitive once set up, making it simple to find the right document at the right time. The integration with Jira was a genuine time saver Cons Search functionality is another challenging point as it doesn't always surface the most relevant results, especially when pages haven't been tagged or titled consistently. Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136446/Confluence/reviews/) ## FAQs Yes. Confluence offers a free plan for up to 10 users, which includes 2 GB of storage and basic collaboration features. Larger teams or those needing advanced tools must upgrade to paid plans. Confluence’s Standard plan starts at $5.16 per user, per month, while the Premium plan is $9.73 per user, per month. Enterprise pricing is custom and requires contacting Atlassian’s sales team. Yes. Confluence offers mobile apps for iOS and Android, allowing users to view, edit, and collaborate on pages. Offline access is limited, and some advanced editing features may not be available. Yes. Confluence allows users to restore recently deleted pages or spaces from the trash, provided they have the necessary permissions. Deleted content is retained for a limited time. Yes. Confluence integrates natively with Jira, Trello, Bitbucket, and other Atlassian products. These integrations support linked workflows, shared permissions, and unified project tracking. Yes. You can upload and sync Word, Excel, and PowerPoint files from SharePoint or OneDrive into Confluence pages. Smart links allow embedded viewing and editing within the platform. Yes. Confluence supports page versioning, allowing users to track changes, compare edits, and revert to previous versions. This is especially useful for collaborative documentation workflows. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Confluence’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [7 Top Rated Document Management Software](https://www.capterra.com/resources/top-rated-document-management-software/) Published February 14, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [5 Top-Rated Document Management Software for Small Businesses](https://www.capterra.com/resources/document-management-software-for-small-business/) Published July 3, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [5 Key Document Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-document-management-software-features/) Published April 15, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [Document Management Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/document-management-software-pricing-report/) Published August 27, 2024 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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