Signifyd

Signifyd

3.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes

Vendor Details

  • Signifyd
  • www.signifyd.com
  • Founded 2011
  • United States

About Signifyd

Signifyd, the world's largest provider of guaranteed fraud protection for eCommerce, uses big data, machine learning and human intelligence to shift liability for fraud from merchants to Signifyd. Our 100 percent guarantee on approved orders that later turn out to be fraudulent means eCommerce merchants can ship more orders without the fear of fraud. So, stop worrying about chargebacks and false declines.


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Signifyd Features


Signifyd Reviews Recently Reviewed!


A good software for fraud control but probably not the most powerful

Apr 01, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: There is a very nice dashboard when you login: you can see in one second all the las orders with a color code and a rating, with some statistics to check what's going on your store. The fraud control is super fast, it's almost immediate and you can review all the orders information on the software.

Cons: The customer service is very disappointing: sometimes, the rating does not help to know if an order is approved or rejected, cause it's unsure if its a fraude or not. But their help desk does not give more information. Also, many details are lacking: is it a confirmed fraud, a probable fraud, a rejected, a reproved order? Other softwares have more features.

They are good till you get a chargeback

May 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The first couple of chargeback they will send the reimbursement straightway, it looks easy to use and give away 1% of your gross sales which is a lot if the sales is huge

Cons: After few chargebacks, they will start to find the way not to reimburse for the chargeback, there is not customer service as such you need to wait for days to receive the reply

Vendor Response

by Signifyd on May 03, 2018

Hi Smartkart, I'm sorry you had a bad experience with our service. Could you please get in touch with us at support@signifyd.com so we can look into the issue and hopefully resolve it? Thanks.

Has saved us from potentially thousands of dollars

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is just about flawless in catching fraudulent orders. So far, I can think of only one order that it flagged as a potential fraud that turned out not to be.

Cons: I wish it could somehow actually stop the order automatically. Even so, it does the job. We simply manually do a refund on those orders since they involve stolen credit cards.

Overall: Saves us from losing product due to fraudulent orders. Since it can help verify fraud so well, we are able to offer the ability for customers to ship orders to addresses that do not match their billing address.

Help with potential fraud

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This app is a must have for online stores. Ever since I started using signifyd I've received zero chargebacks

Cons: No cons, the customer service is awesome they do all the work and the interface is very informative.

Signifyd fraud prevention review (Signifyd.com)

Oct 12, 2015
3/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use Signifyd on a few stores , they mark items as "GREEN" for safe to ship , and red/orange for possible fraud.

However , when we ask them for "INSURANCE" on a GREEN safe transaction - they have refused to do this. Which begs the question why they are marking orders as "GREEN" and safe to ship if they themselves aren't backing this up with insuring the transaction.

Awaiting a response.

Doesn't work on Magento Cloud

Mar 03, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Sygnifyd doesn't work with Magento cloud. If you have bunch of ecommerce stores running on a single magento instance it will NOT work. It only works with a single instance. So if you have 10 different stores for your clilents running on a cloud, you have to have 10 different magento instance running.