--- title: "Signifyd Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Signifyd Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/136449/Signifyd/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Signifyd Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Signifyd ## What is Signifyd? Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction, enabling ecommerce merchants to streamline CX and grow fearlessly. From login and checkout to fulfillment to returns, Signifyd’s platform comprises four solutions that drive greater conversions, while eliminating risk across the entire shopper journey. Four Solutions for Comprehensive Commerce Protection: - Account Protection - Payment Optimization - Fraud Protection - Abuse Prevention ## What is Signifyd used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $1000 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Signifyd?[Manage this product listing](https://www.g2.com/products/signifyd/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Signifyd 4.7 (64) VS. [5.0 (3)](https://www.capterra.com/p/10023308/ChargebackStop/#reviews) Starting Price $1000 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (64) Ease Of Use 5.0 (218) Value For Money 4.6 (57) Value For Money 4.7 (171) Customer Service 4.4 (59) Customer Service 5.0 (166) ## Signifyd alternatives [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) [SEON](https://www.capterra.com/p/187389/SEON-Sense/) [4.9 (56)](https://www.capterra.com/p/187389/SEON-Sense/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187389/SEON-Sense/) [Verifi](https://www.capterra.com/p/10027601/Verifi/) [0.0](https://www.capterra.com/p/10027601/Verifi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027601/Verifi/) ## FAQs about Signifyd Overview ### Which roles and teams benefit most from Signifyd? Signifyd is most used by eCommerce managers, omnichannel leaders, and operations teams that review orders, manage fraud risk, and reduce manual approval work. Owners, CEOs, and general managers use it to protect revenue and oversee chargeback exposure, while finance teams track payment risk and accounts receivable outcomes. Answer based on 63 reviews Overview ### What company size and industries is Signifyd built for? Signifyd is ideal for small to medium-sized businesses and enterprise e-commerce merchants selling physical goods online, with 82% of reviewers from small businesses and Retail the leading industry at 36%. It also serves Apparel & Fashion and Consumer Goods organizations, each representing 8% of reviewers, seeking fraud and abuse protection with a financial guarantee. Answer based on 64 reviews Features and Usability ### What are the key features of Signifyd? Signifyd includes core fraud detection, payment fraud prevention, chargeback tracking, and order management for eCommerce transactions. Its AI/Machine Learning risk scoring provides approval decisions, fraud alerts, and case management through dashboards, while API and third-party integrations connect screening results to shopping carts, ERP, and payment workflows. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Signifyd integrate with? Signifyd integrates with 10 third-party tools, including Shopify, Adobe Commerce, BigCommerce, Miva, NetSuite, Salesforce Commerce Cloud, Stripe, and VTEX. It also connects with payment platforms such as Adyen and PayPal. Reviewer feedback specifically confirms Shopify integration for store synchronization, reporting, and implementation. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Signifyd offer? Signifyd provides live online training, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review of setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Signifyd offer, and how do users rate the experience? Signifyd offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and effective at resolving issues, with same-day responses reported. However, some users want faster communication and easier access to a representative by phone, particularly during setup or order-review questions. Answer based on 17 reviews Security ### How does Signifyd handle data security and access control? Signifyd protects merchants by checking potentially fraudulent purchases and marking orders green for safe shipment or red/orange for possible fraud. It offers chargeback protection and insurance for approved transactions, although some reviewers report insurance was refused on green orders. Reviewers also cite no secure customer-ID submission, identity verification, whitelist/blacklist tools, or delivered-not-received coverage. Answer based on 13 reviews Features and Usability ### How does Signifyd help with chargebacks? Signifyd helps ecommerce merchants reduce fraud-related chargeback exposure by reviewing orders and backing eligible approved transactions. Retail teams value the confidence to ship approved orders and avoid lengthy disputes, while some users report reimbursement requirements, limited coverage types, strict filing timelines, and slower support can complicate claims. Answer based on 21 reviews Features and Usability ### How well does Signifyd manage and screen ecommerce orders? Signifyd speeds up ecommerce order screening by flagging risk and giving teams clear ship-or-cancel guidance. Merchants value reduced manual review, order details, appeals, and integrations with shopping platforms. Some teams encounter false declines, unclear risk reasons, dashboard-only cancellation tasks, and limited flexibility for applying guarantees to selected orders. Answer based on 20 reviews ## Features AI summary Based on 8,724 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Signifyd supports **Website Management** and **Order Management**, giving businesses the tools to manage their online storefront and handle purchases more efficiently. However, it does not include **Data Security**. Instead, it offers **Shopping Cart** (**46%**), which still covers an important part of the buying process by helping customers move from product selection to checkout, allowing teams to support smoother transactions and day-to-day sales operations. Payment Fraud Prevention 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Risk Assessment 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Financial Risk Reporting 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems Real-time Alerts 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Receive notification of issues as soon as they occur Signifyd 57 features ### All Features - Access Management: Control and manage access to company resources - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chargeback Tracking: Track usage and chargeback for disputed transactions/expenses - Check Fraud Detection: Detection of fraudulent checks to prevent financial losses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Custom Fraud Rules: Rules that can be customized/created based on business requirements for fraud prevention - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Management: Ability to handle large datasets - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispute Management: Investigate and resolve disputes/issues using workflow, audit trails, and other system tools - Electronic Payments: Electronically collect payments for goods or services - Evidence Management: Administration and control of evidence related to investigations/cases - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Risk Reporting: Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems - Financial Transaction Approval: Approve legitimate financial transactions after reviewing for fraud or other risks - For eCommerce: Intended to be used by online stores - Fraud Detection: Identify and prevent suspicious activity - Internal Fraud Monitoring: Monitoring employee behavior for suspicious activity to detect internal fraud - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - PSD2 Compliant: Complies with the Payment Services Directive Two (PSD2), set by the European Union for electronic payment services - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Returns Management: Track and facilitate returns of products sold - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.6 (63) 4.6 Based on 63 reviews ## Pricing Value for money 4.6 (57) Free Trial Basic $1,000 Per Year Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (59) 4.4 Based on 59 reviews ## User reviews Overall rating 4.7 Based on 64 reviews Filter by rating 5(52) 4(7) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent SL simon L. Manager Retail ### "Great Fraud Protection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2024 top service wont ever move, this is essential to our business to keep the payments secure and safe Pros the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback Cons sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Anna T. PM Retail ### "Peace of Mind charges..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 1, 2022 Pros Signifyd guarantees 100% of the charge-backs if there is any. We have been for over 6+ years with them and we never had a charge-back. Cons Sometimes when they decline a guarantee the turn-around time is not up to speed for a reconsideration/manual verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Laci D. Content Marketing Manager Retail ### "Fraud Protection Guaranteed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 8, 2022 Overall, very happy with the product. Pros The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it's still easier and more beneficial to determine what our cost of doing business will ultimately be. Cons We have a very long buying cycle, so we don't like that address changes are very cumbersome. Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. We would love to see changes in the delivery address handled more efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Erika B. Quality Assurance Manager Sporting Goods ### "Eyes where you need them the most" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 6, 2022 Pros When processing payments for the items that we sell, it's great to have more of a full picture of the customer. Since we are ecommerce, the customer isn't here looking at us while we run the card for payment. Having the extra details that Signifyd is able to provide is important for us. It was fairly easy to integrate this program with our order processing system and there are rarely ever any "hiccups" in communication between the two. Cons The only complaint about this product is with some of the reasons that the transaction is declined for guarantee. There have been instances where the guarantee was denied due to the email address looking suspicious, yet orders with no match at all on the billing address are processed through with an approval. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF James F. Director, Credit / Collection Consumer Goods ### "Signifyd " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 30, 2022 We are protecting the company from financial fraud related to consumer product shipments. Pros Time saving is one of the major advantages of using Signifyd as a fraud detector. There is another one worth mentioning that became apparent when I was exposed to other third-party fraud detection software solutions. That advantage would be the ability to resubmit declined orders after collecting additional information from consumers, which is not offered by all solutions. It provides me the peace of mind to make a final ship / no ship decision. Artificial intelligent is a fantastic tool but having that human touch on the secondary review sets Signifyd above the rest. The last thing I want to do is decline a valid order and potentially sacrifice brand loyalty. Cons Cost per transaction is higher than other solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jeff J. Customer Care Manager Consumer Goods ### "This product does exactly what they say it will do!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2022 Pros This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool. Cons The biggest issue is the lack of protection against "delivered but not received" situations. This is partially due to our inability to integrate this into our systems due to our payment solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bessie B. ACCOUNTS RECEIVABLE Furniture ### "new upgrade" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 29, 2022 overall Signifyd has worked well for us. timely responses to our web orders, chargebacks are straight forward. Pros actually preferred older version, easier to look up accounts, customer's Cons do not like that I have to put in parameters, prior to I would just a listing of all customer's and status. more complicated to look up things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Adam K. Ops Manager Sporting Goods ### "Best of the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 August 29, 2022 Pros Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives Cons No secure way to submit customer ID or verify customer identification No "white list" or Blacklist Alternatives considered [NoFraud](https://www.capterra.com/p/207386/NoFraud/) Reasons for choosing Signifyd NoFraud reaches out to customers to verify ID This confuses customers and creates MORE work for us They have WAAAAAAY too many false negatives and flase positives They don't seem to take much risk at all Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM prosper M. director Automotive ### "Happy with service provided. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 29, 2022 Overall I am happy with the service. I do not have much to complain about. Pros I like how we can feel safe on every tranasation. Cons I do not like the strict time frame for approving cases that are chargebacks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jade C. Management Furniture ### "Very Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2022 Pros We like that we get daily notifications about possible fraudulent orders. Being reimbursed for the chargebacks on orders that were approved is an added benefit. Cons There really is no con. Signifyd has saved us from loosing money on a fraudulent order. The fact that it breaks all of the customer information down is very helpful. Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Added fraud screening. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136449/Signifyd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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