# Signifyd Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Signifyd Software - reviews, pricing plans, popular comparisons to other eCommerce products and more. Source: https://www.capterra.com/p/136449/Signifyd/alternatives/ --- # Signifyd Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Signifyd ## What is Signifyd? Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction, enabling ecommerce merchants to streamline CX and grow fearlessly. From login and checkout to fulfillment to returns, Signifyd’s platform comprises four solutions that drive greater conversions, while eliminating risk across the entire shopper journey. Four Solutions for Comprehensive Commerce Protection: - Account Protection - Payment Optimization - Fraud Protection - Abuse Prevention ## What is Signifyd used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Financial Fraud Detection](https://www.capterra.com/financial-fraud-detection-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $1000 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Signifyd?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.signifyd.com&name=Signifyd) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Signifyd 4.7 (64) VS. [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting Price $1000 Per Year Starting Price $259 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (64) Ease Of Use 4.9 (13) Value For Money 4.6 (57) Value For Money 4.7 (12) Customer Service 4.4 (59) Customer Service 4.8 (12) ## Signifyd alternatives [4.2 (2,054)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (7)](https://www.capterra.com/p/10007267/ThirdLine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.9 (14)](https://www.capterra.com/p/10021163/Flagright/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/140814/Fraud-net-Guardian/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Signifyd Overview ### Which roles and teams benefit most from Signifyd? Signifyd is most used by eCommerce leaders, operations managers, finance teams, and business owners who need to reduce fraud without slowing order fulfillment. Directors and executives use it to protect revenue and improve customer trust, while accounts receivable, controllers, and customer care teams streamline payment review, chargeback handling, and post-purchase support. Answer based on 63 reviews Overview ### What company size and industries is Signifyd built for? Signifyd is built primarily for small business e-commerce merchants, who make up 82% of reviewers, especially in Retail at 36%. It also serves midsize businesses at 10% and enterprises at 8%, with additional traction in Consumer Goods and Furniture, each representing 8% of reviewers. Answer based on 64 reviews Features and Usability ### What are the key features of Signifyd? Signifyd includes core fraud detection tools like AI-based risk scoring, fraudulent order screening, and payment approval decisions for eCommerce transactions. Differentiating features include chargeback tracking and reimbursement workflows, order management integrations through API and shopping carts, plus dashboards, alerts, and case review tools for manual verification and disputes. Answer based on 21 reviews Overview ### How well does Signifyd help with chargebacks? Signifyd reduces chargeback risk by screening orders and backing many approved transactions with a fraud guarantee. Ecommerce teams often say it adds confidence to shipping decisions and cuts manual review, though some merchants mention strict claim deadlines, limited coverage for certain disputes, and slower support during reimbursement issues. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Signifyd integrate with? Signifyd integrates with Shopify, Shopify Plus, Adobe Commerce, BigCommerce, Salesforce Commerce Cloud, NetSuite, Stripe, and PayPal. Reviewer mentions center on Shopify, while the catalog shows 10 third-party integrations overall, covering ecommerce platforms, payment providers, and back-office systems used to connect fraud screening with online order workflows. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Signifyd offer? Signifyd provides live online training, webinars, and documentation. Live online sessions support guided setup and feature walkthroughs, webinars offer scheduled instruction for teams, and documentation gives written reference material for self-paced review and ongoing access to product details. Answer based on 1 reviews Getting Started and Support ### What customer support options does Signifyd offer, and how do users rate the experience? Signifyd offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and quick to fix issues, with same-day responses common. Some report setup felt harder when communication was mostly email, and they wanted faster phone access to a representative. Answer based on 17 reviews Security ### How does Signifyd handle data security and access control? Signifyd protects transactions through fraud screening, background checks, approval or rejection decisions, chargeback protection, and insurance on some approved orders. Reviewers value the safe-to-ship indicators and peace of mind, but note limitations around address changes, no secure ID submission, no whitelist or blacklist, inconsistent insurance backing, and weak coverage for delivered-not-received claims. Answer based on 13 reviews Features and Usability ### How does Signifyd affect day-to-day order management? Signifyd speeds daily order screening by flagging risky purchases, approving safer ones, and giving teams a clearer ship or cancel decision. Ecommerce staff and multi-store merchants value the time savings and dashboard visibility, while some users report occasional false declines, unclear decline reasons, and extra manual steps for cancellations or routing. Answer based on 20 reviews ## Features AI summary Based on 8,654 eCommerce reviews Capterra reviewers highlight these as the features buyers value most when choosing eCommerce software: - **Website Management** (**48%** of reviewers rated this feature as critical) - **Data Security** (**55%**) - **Order Management** (**47%**) Signifyd supports **Website Management** and **Order Management**, giving businesses the tools to manage their online storefront and track purchases efficiently. However, it does not offer **Data Security**. Instead, it provides **Shopping Cart** (**46%**), which still covers an important part of the buying process by helping customers complete purchases more easily, allowing teams to manage online sales and checkout activity more effectively. Payment Fraud Prevention 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Risk Assessment 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Financial Risk Reporting 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems Real-time Alerts 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Receive notification of issues as soon as they occur Signifyd 57 features Control and manage access to company resources Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Track visitors'/audience's responses across web pages and other optimized content Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Track usage and chargeback for disputed transactions/expenses Detection of fraudulent checks to prevent financial losses Track and manage adherence to policies for any service, product, process, or supplier Rules that can be customized/created based on business requirements for fraud prevention Record customer information, purchase history, and other notes Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Discover and connect variety of data sources to the application for analysis Ability to handle large datasets Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Accept and process credit/debit card transactions Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Electronically collect payments for goods or services Administration and control of evidence related to investigations/cases Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems Approve legitimate financial transactions after reviewing for fraud or other risks Intended to be used by online stores Identify and prevent suspicious activity Monitoring employee behavior for suspicious activity to detect internal fraud Observe and track the demand, usage, progress or quality of a system, product, or user Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Complies with the Payment Services Directive Two (PSD2), set by the European Union for electronic payment services Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Track and facilitate returns of products sold Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Search and filter data across systems to locate required information by entering keywords or certain criteria Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.6 (63) 4.6 Based on 63 reviews ## Pricing Value for money 4.6 (57) Free Trial Basic $1,000 Per Year Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (59) 4.4 Based on 59 reviews ## User reviews Overall rating 4.7 Based on 64 reviews Filter by rating 5(52) 4(7) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent SL simon L. Manager Retail ### "Great Fraud Protection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2024 top service wont ever move, this is essential to our business to keep the payments secure and safe Pros the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback Cons sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Anna T. PM Retail ### "Peace of Mind charges..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 1, 2022 Pros Signifyd guarantees 100% of the charge-backs if there is any. We have been for over 6+ years with them and we never had a charge-back. Cons Sometimes when they decline a guarantee the turn-around time is not up to speed for a reconsideration/manual verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Laci D. Content Marketing Manager Retail ### "Fraud Protection Guaranteed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 8, 2022 Overall, very happy with the product. Pros The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it's still easier and more beneficial to determine what our cost of doing business will ultimately be. Cons We have a very long buying cycle, so we don't like that address changes are very cumbersome. Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. We would love to see changes in the delivery address handled more efficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Erika B. Quality Assurance Manager Sporting Goods ### "Eyes where you need them the most" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 6, 2022 Pros When processing payments for the items that we sell, it's great to have more of a full picture of the customer. Since we are ecommerce, the customer isn't here looking at us while we run the card for payment. Having the extra details that Signifyd is able to provide is important for us. It was fairly easy to integrate this program with our order processing system and there are rarely ever any "hiccups" in communication between the two. Cons The only complaint about this product is with some of the reasons that the transaction is declined for guarantee. There have been instances where the guarantee was denied due to the email address looking suspicious, yet orders with no match at all on the billing address are processed through with an approval. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF James F. Director, Credit / Collection Consumer Goods ### "Signifyd " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 30, 2022 We are protecting the company from financial fraud related to consumer product shipments. Pros Time saving is one of the major advantages of using Signifyd as a fraud detector. There is another one worth mentioning that became apparent when I was exposed to other third-party fraud detection software solutions. That advantage would be the ability to resubmit declined orders after collecting additional information from consumers, which is not offered by all solutions. It provides me the peace of mind to make a final ship / no ship decision. Artificial intelligent is a fantastic tool but having that human touch on the secondary review sets Signifyd above the rest. The last thing I want to do is decline a valid order and potentially sacrifice brand loyalty. Cons Cost per transaction is higher than other solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jeff J. Customer Care Manager Consumer Goods ### "This product does exactly what they say it will do!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2022 Pros This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool. Cons The biggest issue is the lack of protection against "delivered but not received" situations. This is partially due to our inability to integrate this into our systems due to our payment solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bessie B. ACCOUNTS RECEIVABLE Furniture ### "new upgrade" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 29, 2022 overall Signifyd has worked well for us. timely responses to our web orders, chargebacks are straight forward. Pros actually preferred older version, easier to look up accounts, customer's Cons do not like that I have to put in parameters, prior to I would just a listing of all customer's and status. more complicated to look up things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Adam K. Ops Manager Sporting Goods ### "Best of the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 August 29, 2022 Pros Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives Cons No secure way to submit customer ID or verify customer identification No "white list" or Blacklist Alternatives considered [NoFraud](https://www.capterra.com/p/207386/NoFraud/) Reasons for choosing Signifyd NoFraud reaches out to customers to verify ID This confuses customers and creates MORE work for us They have WAAAAAAY too many false negatives and flase positives They don't seem to take much risk at all Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM prosper M. director Automotive ### "Happy with service provided. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 29, 2022 Overall I am happy with the service. I do not have much to complain about. Pros I like how we can feel safe on every tranasation. Cons I do not like the strict time frame for approving cases that are chargebacks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jade C. Management Furniture ### "Very Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2022 Pros We like that we get daily notifications about possible fraudulent orders. Being reimbursed for the chargebacks on orders that were approved is an added benefit. Cons There really is no con. Signifyd has saved us from loosing money on a fraudulent order. The fact that it breaks all of the customer information down is very helpful. Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Added fraud screening. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136449/Signifyd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Kount vs Signifyd](https://www.capterra.com/compare/136449-226974/Signifyd-vs-Kount)