--- title: "Gingr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gingr Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/136469/Gingr/" page_type: "product" language: "en" --- # Gingr Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gingr ## What is Gingr? Made by pet lovers, for pet lovers. Gingr is the top pet-care software. Features include: Gingr PreCheck, Pet Parent Mobile App + Portal, Multi-Location Functionality, Online Bookings, Automated Reminders, Marketing Campaigns, Pet Report Cards, Staff Scheduling, In-Depth Reporting. Gingr has the highest security and reliability in pet-care software, with A+ ratings in data security, uptime performance and speed. ## What is Gingr used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/) Overall rating Based on 223 user reviews Reviews sentiment Positive 90% Neutral 2% Negative 8% Pros & cons Accessible and intuitive web interface Extensive business customization options Frequent unresolved software glitches Starting price $95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.5 +− Features4.3 Value for Money4.3 Ease of Use4.4 Customer Service4.4 Rating Breakdown 4.5 Features4.3 Value for Money4.3 Ease of Use4.4 Customer Service4.4 ## Gingr Reviewers Verdict Updated August 2026 AI summary - Gingr is a fit for small pet-care businesses and teams managing boarding, daycare, and grooming operations. - Users most consistently value its extensive customization options, user-friendly interface, and flexible scheduling features. - It helps teams centralize bookings, client records, and daily operations for more efficient service delivery. - Some key downsides are recurring software bugs, technical issues, and concerns about pricing and financial management. - It suits pet-care providers needing customizable workflows, but buyers should weigh potential technical and financial trade-offs. ## Gingr alternatives Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (291)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (3,651)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) ## FAQs about Gingr Overview ### What problems does Gingr solve? Gingr solves the chaos of paper-based or single-computer pet care operations by centralizing reservations, calendars, client and pet records, vaccination tracking, payments, report cards, and staff scheduling. Boarding, daycare, grooming, and training teams benefit most by reducing phone calls, speeding check-ins and checkouts, preventing billing errors, and managing multiple locations more efficiently. Answer based on 145 reviews Overview ### Which roles and teams benefit most from Gingr? Gingr is most used by pet care business owners, general managers, and operations leaders who need centralized control over boarding, daycare, grooming, and billing workflows. Office and customer service teams use it to manage reservations, client communication, and check-ins, while executives rely on reporting and oversight to streamline daily operations. Answer based on 202 reviews Overview ### What company size and industries is Gingr built for? Gingr is built for small pet-care businesses, with 88% of reviewers from small businesses, and it is used most in Veterinary at 28%. It also serves Consumer Services at 21%, Hospitality at 16%, plus some enterprises at 9% and midsize businesses at 3%, often for appointment scheduling. Answer based on 215 reviews Features and Usability ### What are the key features of Gingr? Gingr includes core pet-care operations like reservation management, online booking, client and pet profiles, vaccine management, and point of sale. Differentiating features include a client portal for self-service reservations and payments, report cards with photos, staff time clock and scheduling, multi-location access, and detailed reporting. Answer based on 107 reviews Pricing ### How much does it cost and what fees or limitations are included? Gingr starts at $95/month for the Spa plan, with Play at 135 and Stay at 150; a free trial is available. Reviewers often cite setup taking weeks or months, limited phone support, and pricing or reporting constraints, though some say the system saves money through fewer errors and better revenue tracking. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does Gingr integrate with? Gingr integrates with CardConnect and Broadly, which reviewers mention for payment processing and follow-up texts. Official integrations also include Stripe for payments, Zapier and IFTTT for app connections, Meta for Business for marketing, and Kisi for access control, covering key payment, messaging, automation, and facility management needs. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on Gingr? Gingr is generally quick for frontline staff to learn, with reviewers saying employees often start using it with little training. Training is available through live online sessions, webinars, videos, and documentation. Admins and owners usually need more time for setup, pricing, and advanced settings because the system is comprehensive. Answer based on 26 reviews Getting Started and Support ### What customer support options does Gingr offer, and how do users rate the experience? Gingr offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe support as fast, helpful, and knowledgeable, especially through chat and help articles. Others report inconsistent follow-through, limited phone access, slower responses for urgent or complex issues, and a need for more ongoing training. Answer based on 107 reviews Security ### How does Gingr handle data security and access control? Gingr uses a cloud-based system to keep records secure across locations, PCI-compliant credit card storage with tokenization, secure payment processing, a secure database, and data access controls. Reviewers also note login and customer portal issues, including password reset loops and unwanted SMS preference changes, which can affect trust. Answer based on 11 reviews ## Pros and Cons Accessible and intuitive web interface 94% positive reviews out of 34 Most reviewers describe user interface as easy to navigate, accessible remotely, and simple to learn. Frequent unresolved software glitches 72% negative reviews out of 36 Most reviewers report bugs and issues persist, causing frustration, lost productivity, and unreliable system performance. Micaela M. CEO, 11 - 50 employees. "The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. " Extensive business customization options 89% positive reviews out of 28 Most reviewers report customization allows tailoring features, layouts, and workflows to match specific business requirements. Prompt and reliable support responses 91% positive reviews out of 22 Most reviewers indicate quick response ensures questions and issues are addressed promptly by knowledgeable support staff. ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Gingr supports all three features that reviewers rate most highly: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses organize bookings, keep schedules accurate across staff and services, and let customers reserve appointments online, helping teams save time and deliver a smoother scheduling experience. Appointment Management 3.9 (28) 75.00% of 28 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.0 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 4.3 (31) 70.97% of 31 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Mobile Access 3.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.1 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Client Management 3.8 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Gingr 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Animal Database: A repository of information about animals in an organization's care - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Time Clock: Tracks the time an employee has worked - Event Calendar: A list of events with their respective dates - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Grooming: Mobile pet grooming business that can work from different locations - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Catalog: Database containing accurate and up-to-date information on all operational services - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (194) 4.3 Based on 194 reviews ## Pricing Value for money 4.3 (187) Free Trial [View pricing plan details](https://www.capterra.com/p/136469/Gingr/pricing/) Spa $95.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail - Vaccination Management Play $135.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail - Vaccination Management Stay $150.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Lodging Calendar - Online Portal - Reporting - Retail - Vaccination Management Enterprise Contact Vendor for Pricing It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Lodging Calendar - Online Portal - Reporting - Retail - Vaccination Management Value for money 4.3 (187) 4.3 Based on 187 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/)[ Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (218) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (218) 4.4 Based on 218 reviews ## User reviews Overall rating 4.5 Based on 223 reviews Filter by rating 5(158) 4(43) 3(5) 2(4) 1(13) Mentioned topic Sorted by most recent AK Alisha K. Dog Facility Marketing and Advertising ### "\[sensitive content hidden\] -complaint Contact us BAD customer service told us it was our fault when I told him we don't do that he stopped replying. " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2026 He stopped communicating with us when the issue was not fixed. I would like manager to contact me... Pros Please contact will like to make a complaint against \[sensitive content hidden\] . please contact us right away.... Cons Customer Service with \[sensitive content hidden\] was horrible. He was first helping me with my issue and blame us Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MC Michelle C. tech support agent Computer Hardware ### "awesome days in gingr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 has been great! so far I had requestd help and every time I get a solution that I am happy with and satified Pros the support and energy of all the employees and willingness to assist I felt supported and assisted ♥ Cons the time they take to help in ocation it may take a while but at the end of the day they resolve all my dubs and concerns Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Jayda L. Groom manager Arts and Crafts ### "Gingr groom" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 15, 2026 Good I like the boarding and daycare aspects it has some glitches but not more than others Pros Checking in and out daycare dogs is easy.its quick and simple the packages make it very easy. Cons Grooming booking needs a place to show request dogs or more colors for the calander ex daycare dogs in one color Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rachel H. Groomer Consumer Services ### "Rachel’s review" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 15, 2026 It’s ok but ginger really needs to fix their customer support issues so they are more responsive when necessary. Pros Connivence is very nice, easy to use and all my coworkers enjoy using ginger and we use it everyday. Cons Customer support isn’t very good hard to reach and that can get pretty frustrating at times when we need to reach support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kyla M. Chaos Coordinator Veterinary ### "Gingr is the best." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 The best thing our company did. We are now organized, tracking grooming notes, know who is coming and going in our salon. Pros The ease and efficiency of being able to navigate through customer and pet portals. Can make changes and update accounts. Ability to communicate with employees and owners. Cons It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Misty H. Manager Computer Software ### "Outstanding " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2026 The best software out there. If you are looking for an appointment software this is it! Would recommend to everyone in industry Pros Everything, they are the best. We like how it is a one stop shop platform: online booking, reporting, vaccine tracking Cons Nothing, I love the system. It is very user friendly and simple for my customers to book. It has been a blessing for my business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2026 Misty, thank you for such a kind review — we're thrilled Gingr has been such a great fit for your business! TJ Tammy J. Owner Retail ### "Gingr…YES!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2026 Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn Pros Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with Cons Want deeper reporting features. Would like to get more customer driven specifics including better boarding accuracy Switched from [Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) Wanted more reporting features for managing the business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2026 Tammy, thank you for taking the time to share this level of detail. We're glad Gingr has been a great fit for your team, and good news on the reporting front: we have exciting updates coming soon - keep an eye on your email for more information! JH Jed H. Owner Consumer Services ### "Gingr review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 We have been using it since march of 2019, it’s a life saver Pros Ease of use, organizing capabilities, price is good Cons Nothing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2026 Jed, thank you so much for the review and for being with us since 2019 — loyalty like that means a lot to us! RT Rhonda T. Owner and Senior Stylist Veterinary ### "The Worst Software Support Experience We've Ever Had." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 15, 2026 I have never left a review like this before, but after more than a month of dealing with this situation with Gingr, enough is enough. We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. Nearly every click takes 9+ seconds. We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases. Conversations, important client information, and records that help protect both our clients and our business have simply vanished. At this point, I cannot confidently trust anything in the system to be accurate. We've documented everything with videos, screenshots, internet speed tests, and detailed descriptions. We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. The customer support has been even worse than the software. For the last month, I have called hundreds of times, and that is not an exaggeration. Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail. Think about that. Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail. I've also left 10+ voicemails. \*\* Not one has ever been returned to date.\*\* On July 9, I finally reached someone, only the 4th time I'd spoken to a person since June 17. I was told they were discussing my case "right then" and that I would absolutely receive a callback. I even gave them until 12:00 p.m. the following day. They promised someone would call. They never did. It's now July 15. No callback. No email. No update. No accountability. To make matters worse, they've now removed the option to even wait on hold. You're immediately directed to voicemail, which, based on my experience, they simply don't return. Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. They're happy to collect subscription fees while existing customers are left with unreliable software, disappearing client records, and customer support that is effectively nonexistent. Our staff have been brought to tears. Our clients are frustrated by unreasonable checkout delays, or long hold times while we're trying to process things. I am completely at my wits' end. The amount of time, stress, lost productivity, and disruption this has caused is beyond unacceptable. In my opinion, Gingr seems more focused on signing up new customers than supporting the ones already paying them. If they don't have the capacity to answer phones, return voicemails, or resolve business-impacting issues, why continue bringing on more businesses? This comes after switching from DaySmart just over a year ago. I invested hundreds of hours setting up Gingr, manually moving thousands of pre-booked appointments, customizing the system, and training my team. What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. I don't enjoy posting negative reviews because I know they can make or break a business. I told Gingr on July 9 that if I didn't receive the promised callback by July 10 at noon, I would post an honest review. I waited another five days. I still haven't heard a single word. If I hadn't already invested so much time into this platform, and if my team wasn't already beyond exhausted from dealing with its ongoing problems, we would have switched providers already. The only thing keeping us here is the enormous amount of time and effort it would take to start over while trying to keep our business running. If your business depends on reliable software and responsive customer support, I cannot recommend Gingr. Pros \- The interface is clean when it's working. - The platform has useful features and good potential. - The software easy to navigate when it functions properly. - The platform seemed promising when we first switched. Cons \- Broken software, disappearing client data, and customer support that simply doesn't exist. - Critical software issues ignored for a month while support never returns calls or voicemails. - Unreliable software, lost client records, and the worst customer support I've experienced. - Over a month of broken software, lost data, and repeated broken promises from support. - They take payments promptly, but fail to support customers when their software breaks. - Critical business issues, missing client data, and weeks of unanswered calls and voicemails. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Price and declining customer service..... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tiffany T. job title Venture Capital & Private Equity ### "Gingr is the name on the door, but not who's sitting in the office" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 1, 2026 Honestly? It feels like betrayal. Would you believe I just received a response to Gingr's online "chat"? What if I told you I submitted that question back in December 2025? Today is April 30, 2026. Pros The operative word, what DID you like about Gingr? We hired Gingr four years ago because we thought they understood the boarding business. Cons