# Gingr Pricing 2026 | Capterra

> Learn more about Gingr pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/136469/Gingr/pricing

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# Pricing for Gingr

[4.5 (214)](https://www.capterra.com/p/136469/Gingr/reviews/)

Write a Review!

## [Gingr](https://www.capterra.com/p/136469/Gingr/) has **4** pricing plans

-   Yes, has free trial
-   No free version

**Credit Card Required:** Not provided by vendor

**Discount:** Information not available

### Spa

$95

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Spa plan includes:

-   Appointments Scheduling
-   Automated Email & SMS
-   Card Payments
-   Email & Chat Support
-   Employee Time Clock

### Play

$135

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Play plan includes:

-   Appointments Scheduling
-   Automated Email & SMS
-   Card Payments
-   Daycare Packages
-   Email & Chat Support

### Stay

$150

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Month

Stay plan includes:

-   Appointments Scheduling
-   Automated Email & SMS
-   Card Payments
-   Daycare Packages
-   Email & Chat Support

### Enterprise

Contact Vendor for Pricing

**Pricing Model:** Flat Rate

Enterprise plan includes:

-   Appointments Scheduling
-   Automated Email & SMS
-   Card Payments
-   Daycare Packages
-   Email & Chat Support

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## What do others say about [Gingr](https://www.capterra.com/p/136469/Gingr/) pricing?

Pricing Rating

$

$

$

$

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Value For Money[4.3(214)](https://www.capterra.com/p/136469/Gingr/reviews/)

Pros

Cons

[Read All 214 Reviews](https://www.capterra.com/p/136469/Gingr/reviews/)

Read Full Reviews Below

Kara D.

Owner

Consumer Services, 11-50 employees

Used the software for: 2+ years

**

Overall Rating

1.0

**

Ease of Use

1.0

Customer Service

1.0

Features

1.0

Value for Money

2.0

Likelihood to Recommend

10%

1/10

Reviewer Source

Source: Capterra

January 7, 2026

"Customer service is horribly lacking"

**Overall:** The first two years were pretty good. That last year has been a series of issues that go unresolved.

**Pros:** We love how customizable the grooming calendars/appointment set up is. We have multiple groomers and they all take their dogs at different times, some in blocks, some not. This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices.

**Cons:** The customer service has degraded to the point that the software cannot be recommended. We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered. Currently our system SMS messages are not consistently being sent and there is no way to know which ones actually went to the customer. The Communications portion of owner records show the message as having gone but nothing is shown as sent in History, even if it was sent. It is a total mess that has undermined our customers' trust in us.

**Alternatives Considered:** [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

**Reasons for Choosing Gingr:** The groomer schedules were more customizable with Gingr

**Switched From:** [Setmore](https://www.capterra.com/p/122035/SetMore/)

**Reasons for Switching to Gingr:** We wanted a more integrated software that did more than schedule.

Vendor Response

By Gingr on January 9, 2026

Hi Kara, thank you for taking the time to share your experience with Gingr. We truly appreciate you calling out the flexibility of our grooming calendars and appointment setup. Supporting complex scheduling needs is something we know is critical for grooming businesses like yours. However, we’re disappointed to hear about the challenges you’ve encountered with support and SMS communications. We understand how disruptive this can be, especially when it impacts your customers’ trust in your business, and we appreciate your honesty in sharing these concerns. At the moment, we’re unable to locate any open support tickets under your name in our system. That said, we would love to look into this further and investigate what you’re experiencing. If you’re willing, please reach out to us directly at support@gingrapp.com with your account and issue details. Thank you for being a Gingr customer.

Layamon B.

CEO

Consumer Services, 51-200 employees

Used the software for: 2+ years

**

Overall Rating

1.0

**

Ease of Use

1.0

Customer Service

1.0

Features

4.0

Value for Money

1.0

Reviewer Source

Source: SoftwareAdvice

November 26, 2025

"1-Star Review for Gingr: A Software Company in Serious Decline"

**Overall:** We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect.

**Pros:** It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at.

**Cons:** Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US.

Vendor Response

By Gingr on December 8, 2025

Hi Layamon, thank you for taking the time to share your honest feedback. We're truly sorry to hear about the long support wait times you experienced since switching to Gingr. That’s not the level of care we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out directly to ensure you’re fully taken care of moving forward. We appreciate your patience and the chance to make this right. If there’s anything else you need, we’re here to help.

[Read All 214 Reviews](https://www.capterra.com/p/136469/Gingr/reviews/)

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