# Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gingr the right Kennel solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136469/Gingr/reviews --- Gingr 4.5 (214) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gingr Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KD Kara D OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices.“ January 7, 2026 EC Eileen C OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “They’ve changed their batching timing with no notification to customers and after 2 weeks of your guess is as good as mine in terms of when our money will hit our account, they still have no answers, blame Stripe, have a mysterious merchant services department who evidently no one is allowed to speak to, even internally customer service.“ November 5, 2025 Christine L Frontend DeveloperMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “The Email reminder capability and the ability for booking and management of Calendar, the Gingr is the required tool which can be implemented easily withiout much technical assistant all atis features are powerful.“ August 11, 2023 LB Layamon B CEOConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully.“ November 26, 2025 Christine L Frontend DeveloperMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Best Mobile Access and the notification functions are helpful and the Sync capability and reports creation via Gingr is fantadtic and excellent files management product.“ August 11, 2023 KD Kara D OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered.“ January 7, 2026 Scott W Senior Director of MarketingComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them.“ July 24, 2023 MM Micaela M CEOConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. “ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louisa C. Customer Success Manager Retail Used the software for: 1-2 years ### "Gingr has made my life as a pet parent 10x easier!" August 18, 2024 5.0 I have been SO happy with Gingr! As a busy pet parent I need my pet's information to be stored in order to quickly book grooming, daycare, etc. and Gingr makes this all possible. Pros Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient Cons There needs to be an easily accessible, and detailed user help page Review Source Response from Gingr August 20, 2024 Hi Louisa! Thank you for your kind review. We are elated to hear about your positive experience using the Gingr for Pet Parents app and how it has made caring for your pet easier. JL Jodi L. Chief Executive Officer Veterinary Used the software for: 6-12 months ### "Gingr requested review " September 22, 2024 4.0 We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us. Pros The report card features are what our clients rave about the most. Cons The newsletter and marketing needs more flexibility and options Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo was aweful and was forced on me to use for my dog training business. I’d be so happy to never use it again. It has too many bugs and wasn’t intended for this use. Review Source Response from Gingr September 24, 2024 Hi Jodi! Thank you for sharing your experience of using Gingr. We value your feedback and are happy to have you as part of the Gingr pack! EH Ed H. Manager Hospitality Used the software for: 1-2 years ### "Don't use this software!!" December 31, 2025 1.0 BEWARE!!! If I could give negative star rating, I would. Gingr and it's venture capital \[sensitive content hidden\] blatantly ignore their clients. The only reason my business is with them now, is because they buy other software companies and force you to switch. I have spent decades in the IT and computer software industry before changing to the pet industry. I strongly recommend you do your best to avoid Gingr! Do some homework and research. Search the user groups. They have a private group on Facebook. There group members have the same complaints about this software. Pros They are good with billing businesses for their service. Software has many service features...some even work. Cons This software is owned by a venture capital firm. They \[vc firm\] don't care about the software or service and are very arrogant. They just buyout other better softwares and make them disappear. Revelation Pets is their UK counterpart, owned by the same firm. It's fairly well known that the support staff ignore calls and other communication. Impossible to speak with support and/or sales! Most of the available features don't work properly. Very complicated system to setup and maintain. The software is full of software bugs. They don't ever tend to fixing the software!!! Our customers find the portal and phone app very difficult and confusing - they HATE IT!! We have lost business as a result of this garbage software. Review Source KD Kara D. Owner Consumer Services Used the software for: 2+ years ### "Customer service is horribly lacking" January 7, 2026 1.0 The first two years were pretty good. That last year has been a series of issues that go unresolved. Pros We love how customizable the grooming calendars/appointment set up is. We have multiple groomers and they all take their dogs at different times, some in blocks, some not. This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices. Cons The customer service has degraded to the point that the software cannot be recommended. We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered. Currently our system SMS messages are not consistently being sent and there is no way to know which ones actually went to the customer. The Communications portion of owner records show the message as having gone but nothing is shown as sent in History, even if it was sent. It is a total mess that has undermined our customers' trust in us. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reason for choosing Gingr The groomer schedules were more customizable with Gingr Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We wanted a more integrated software that did more than schedule. Review Source Response from Gingr January 9, 2026 Hi Kara, thank you for taking the time to share your experience with Gingr. We truly appreciate you calling out the flexibility of our grooming calendars and appointment setup. Supporting complex scheduling needs is something we know is critical for grooming businesses like yours. However, we’re disappointed to hear about the challenges you’ve encountered with support and SMS communications. We understand how disruptive this can be, especially when it impacts your customers’ trust in your business, and we appreciate your honesty in sharing these concerns. At the moment, we’re unable to locate any open support tickets under your name in our system. That said, we would love to look into this further and investigate what you’re experiencing. If you’re willing, please reach out to us directly at support@gingrapp.com with your account and issue details. Thank you for being a Gingr customer. AG Aileen G. Owner Veterinary Used the software for: 2+ years ### "Couldn’t run our business without it" April 27, 2023 4.0 We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough. Pros Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc. Cons Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Gingr We didn’t choose PetExec because at the time (approx 5 years ago), PetExec wasn’t able to charge guests by their weight which is how our rates work. Review Source Tiffany T. owner Veterinary Used the software for: 1-2 years ### "I wouldn't rate this software in the top ten" November 4, 2025 1.0 Did this company sell to the dark side!? What happened!? Customer service is now at the bottom of their list (one can only draw this conclusion; they have become entirely unreachable-- I mean, you can't even reach their sales team!). If you are looking for pet industry software, I recommend looking elsewhere as Gingr's fees keep going up and service has drastically declined to pretty much non-existent. And the worst part--they have a behind-the-scenes handshake with a couple of merchant card companies (Cardpointe, and I think Stripe). Gingr will impair your level of software performance if you don't use one of their partners (Gingr won't push invoice transactions to your merchant card machine anymore unless you use one of their partners). So you keep paying more in subscriptions and they add a little pad for themselves on the merchant card side. They make decisions to add/subtract onto your swipe fee percentages; yes, I know because I called to complain a couple of years ago and they so-called negotiated with me to bring down our percentage,. . . because I'm a good customer and we had a lot of transactions . . . imagine that? What? Is this legal? This doesn't feel like the pet industry software we originally signed up for three years ago, it feels like it has become more of a greedy corporate shell of bots, feeding off of increasing your subscription fees and carving off merchant card fees. Pros This software should not be in the top ten. As a customer, I can tell you that something has seriously shifted in our experience using this product. Please read on. Cons Customer service was eliminated, only AI chat bots now. Customer portal is very disliked by our clients; is clunky and non intuitive. Gingr behaves as a merchant card (swipe fee) middle man unfairly adding costs to your business. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Gingr customer service -- which has been completely removed by Gingr and now I feel abandoned as a customer. I understand Gingr recenlty purchased PetExec which is disheartening; I feel bad for the people who were using PetExec. Switched from [Atlantis](https://www.capterra.com/p/92869/Atlantis/) the product this kennel was using when we purchased was grossly outdated and not safe as a customer database Review Source Response from Gingr November 14, 2025 Tiffany, this feedback is concerning to hear. We’re truly sorry for any difficulties you’ve experienced while using Gingr to run your pet-care business. This feedback has been escalated to our support leadership, who we've confirmed is currently in touch with you to assist and resolve any outstanding issues. If you encounter anything else, please drop it in that ticket so we are aware. Thank you for being a Gingr customer! EC Eileen C. Owner Retail Used the software for: 1-2 years ### "Don’t use this platform." November 5, 2025 1.0 They’ve recently made changes that they claim are related to Stripe, yet they completely control the processor and all changes are internal. They’ve changed their batching timing with no notification to customers and after 2 weeks of your guess is as good as mine in terms of when our money will hit our account, they still have no answers, blame Stripe, have a mysterious merchant services department who evidently no one is allowed to speak to, even internally customer service. As a small business, I have no idea when I’ll get paid again and that is an impossible way to operate. I was warned too late bc we had already made the switch that when they were acquired by a PE firm, all went downhill. Wish I’d known before I made the switch. Pros Can’t think of any at the moment. We used Gingr years ago for 2 locations and thought it would be a good idea to go back after trying MyTime for 4 years and found it very expensive. Big mistake. Cons So many bugs with booking, messaging and most importantly, payment processing. Marketing is unusable. Messages are impossible to send, pictures never go through. Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) Mytime was very expensive but honesty, I now see why. They are light years ahead of Gingr. Review Source Response from Gingr November 10, 2025 Eileen, we’re sorry to hear that your experience using Gingr hasn’t met expectations, and we understand how stressful payment-related issues can be for a small business. The issue affecting payouts has been reviewed and should now be resolved. We sincerely appreciate your patience while it was addressed. We recognize recent updates may have caused some disruption, and we are taking steps to improve communication and clarity around any changes moving forward for all Gingr customers. If you are still experiencing issues with your payouts or have any unresolved matters, please don't hesitate to contact us so our team can assist. MM Micaela M. CEO Consumer Services Used the software for: 2+ years ### "Run! Don't use this software." June 2, 2025 1.0 We hate this program. We have used it for over 6 years and if we could switch without large business interruptions we would leave this program far behind us. Colleagues have cancelled their subscription and moved to Gingr competitors and have been much happier. We plan on switching within the next 12 months. Pros I can appreciate that the program has a great dashboard. It's easy to take a quick glance and get an overview of what is going on in the facility on any given day. Additionally, the credit card integration is (while very expense) convenient. Cons The reports and financial accounting are NOT accurate. The company is well aware of this, has tried to fix the issues, but continue to fall short. If you want accurate accounting I would not use this product. Additionally, there are always bugs. The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. These have cost not just our business but colleges as well thousands of dollars. Gingr doesn't care as a company and considers the monetary loss to our business as a cost of doing business. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reason for choosing Gingr PetExec didn't have as many features as Gingr as the time. They have now caught up to Gingr. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) We switched from 123Pet which is now DaySmart Pet. Switched when DaySmart was desktop based and didn't have a cloud feature. Gingr was the only one at the time that had cloud service and the features needed. Review Source Response from Gingr June 5, 2025 Hi there, Micaela. Thank you for choosing Gingr to partner with your pet business. Reading through your concerns, this is absolutely not the experience we want you to have while using our platform. We would love to connect with you to discuss these problems and work towards a resolution. Our team will be reaching out to you soon. Thank you for your honesty. VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Not for Grooming " January 25, 2024 1.0 Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed. My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do. It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust. They offered no recompense. "Sorry" really wasn't enough. When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests. Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them. Pros Automated reminders, stored credit cards Cons Unusable client portal, hard to reach support Switched from [ProPet](https://www.capterra.com/p/150449/ProPet/) ProPet apparently went through a mass exodus and there was no customer support for months, we needed to update some of our data and theres no way to do it yourself and there were no people to do it. We had to switch. Review Source Response from Gingr January 30, 2024 Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at support@gingrapp.com, and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support LB Layamon B. CEO Consumer Services Used the software for: 2+ years ### "1-Star Review for Gingr: A Software Company in Serious Decline" November 26, 2025 1.0 We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect. Pros It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at. Cons Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US. Review Source Response from Gingr December 8, 2025 Hi Layamon, thank you for taking the time to share your honest feedback. We're truly sorry to hear about the long support wait times you experienced since switching to Gingr. That’s not the level of care we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out directly to ensure you’re fully taken care of moving forward. We appreciate your patience and the chance to make this right. If there’s anything else you need, we’re here to help. VR Verified Reviewer Owner Recreational Facilities and Services Used the software for: 1-2 years ### "An EXCELLENT Decision - Gingr Continue to Impress Me!" November 28, 2018 5.0 I love how I can keep a good eye on everything that's happening within our facility from wherever I am. With the tools in Gingr we've restructured our daycare rates and packages and have seen an overall increase of 25% in daycare revenues. It's a tighter system than the one we had before, and revenues don't fall through the cracks as with the old system. It's so easy to customize in so many ways. The manner in which they strive to add additional features and make existing ones even more usable continues to impress me. Built in communication tools are everywhere so that all the information is readily available for whoever needs access to it. It's state of the art and they strive to keep it so. Pros This is so much more than just a reservation and POS system. It's a very comprehensive program that facilitates excellent communication, organization, and streamlines processes. If they haven't thought of it yet, they likely will, as they continue to add features as fast as they can think of and integrate them within the program. I was skeptical at first about tech support being entirely online, and that's proven to work very well. They excel at customer service and have been very responsive to the handful of requests I've made for features. The integrated tip feature has increased employee tips tenfold to the point they're a significant contribution to our employee's paychecks. Cons The financials took a little getting used to, and their integration with QBO is taking awhile. I understand that though and appreciate their position of wanting to be certain they do it well. I've had experiences with other programs that integrate poorly and leave messes to clean up. It's worth waiting if it's done well. I don't like how their credit card processing rates are set up. They will match existing rates, and if we go out and look for better rates they will match the best we can find. As anyone who's ever gone shopping for credit cards knows, that is such a hassle, and I find it very disingenuous that we have to pretend to shop around in order to be offered better rates. If I'm going to go through that trouble, I will simply switch processors or divert some of my processing in another direction. Review Source LT Laura T. Owner Used the software for: 2+ years ### "Like the software very much hate the lack of customer service." July 6, 2018 2.0 Pros We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it. The help articles for the basic set up and functionality are well done. Cons When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about. For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account. The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with, Real problem solving should not be done by chat so this part of Gingr is horrible. Horrible enough that we are looking into switching this winter. Review Source Response from Gingr July 10, 2018 Laura, We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call. In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running. Please let me know if you have any concerns moving forward. Michelle Ober Director of Operations LA Lindsay A. Manager Veterinary Used the software for: Less than 6 months ### "Amazing software and customer support!!" February 6, 2017 5.0 We are a boarding, daycare and veterinary facility. Up until now, we ran our boarding and daycare off of the animal hospital's software- which was not intended for large scale boarding or daycare. But we made it work for a few years... After traveling to a boarding and daycare conference, we were introduced to GIngr. They showed us what a true "boarding and daycare software" is really like. We were quickly sold and signed on with the Gingr family while at the show. It is one of the best business decisions we have made by far! Just like any new software, it takes time to get the software set up to follow your current operating procedures and pricing and to get all of the staff trained, but that process was surprisingly very smooth! Gingr support made the set up and training process very simple. Their training videos and help tutorials are perfect and easy to follow. They also have chat support available at all times and some phone support available as well. We have only been "live" with the software for about 3 weeks, but we have already noticed how much more time our staff has! What took a ridiculous amount of time or excessive mouse-clicks on our last software is now either obsolete or can be done in a click or two with Gingr. We are also using their credit card processing as well, which we love! They have a wide range of reports to run for any purpose imaginable. In a nutshell, we are in love with Gingr all around and we are mad we did not look into new software sooner! (Or veterinary side is even jealous now about how much cooler and better our software is than theirs! ) Pros \- It is customizable - Ease of daycare and boarding check-ins - Support and help is easily accessible - The fact that it is a cloud based software and I can access it at home and help staff if they are having problems - There is now a time-clock feature! - Email and SMS communication with clients - Easy training for staff - Tablet friendly - Clients can request and reserve reservations from home Cons \- I look forward to the future possibility of owners being able to edit their pet's reservations and services from home Review Source Christine L. Frontend Developer Marketing and Advertising Used the software for: 6-12 months ### "Gingr is a nice Project Appointment and Confirmation Tool." August 11, 2023 5.0 Best Mobile Access and the notification functions are helpful and the Sync capability and reports creation via Gingr is fantadtic and excellent files management product. Pros The Email reminder capability and the ability for booking and management of Calendar, the Gingr is the required tool which can be implemented easily withiout much technical assistant all atis features are powerful. Cons Nice tool for most Construction projects scheduling and through the time have been using Gingr there was zero dislike to state. Review Source Lauren D. Owner/Operator Consumer Services Used the software for: 6-12 months ### "Keep It Up Gingr!" January 9, 2019 5.0 This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options. We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one! Pros I LOVE how easy it is to use. All of my employees learned really quickly - and there are so many features. Our clients really like the report cards, and the kennel/run cards are nice for busy facilities. Cons I dislike that it does not integrate with QuickBooks, as of right now. Also, under the report cards function - it would be wonderful if the dogs would link to each other in the "friends/playmates" section, so you don't have to enter it a million times. This would make this feature run so much quicker. Review Source MY Michele Y. Business Owner Veterinary Used the software for: 2+ years ### "Good software, but 1 major annoyance!" March 19, 2022 4.0 Overall I like the product but unfortunately I will be looking elsewhere because of this one frustrating glitch that they claim cannot be fixed. Pros It is easy to use, like the layout. Customer service is great, although I hate you can only chat. The staff is very friendly and helpful. Cons Drop off times for boarding and grooming are extremely confusing to my clients. It consistently states to drop off at 12 AM!!!! What?? Even though it clearly states our opening time is 8:30 AM. I have to send emails to let clients know what the drop off and pick up times are for grooming AND boarding. And as you probably know, most people do not read! So I am constantly getting calls about the time, or a groom client will show up at 12 noon stating that is what Gingr told them (even though it says 12 A, so they are clearly not paying attention to anything. Review Source Danielle H. Company Owner Hospitality Used the software for: 2+ years ### "Everything you need for your business!!" February 1, 2019 5.0 Pros I have been using Gingr since it first began! My past two employers used it in their business so when it came time for me to choose a software for my new grooming business, there wasn’t even a question! I loved how easy it Is to use and train staff on. It makes communicating with clients so simple. All of the reports are useful. And I love that you can customize it to what fits your business! Cons There really isn’t anything I don’t like. There are so many improvements and enhancements in a regular basis, I think you all do a great job of listening to your customers and giving us what we need. Review Source Caroline C. Game Developer Computer Software Used the software for: 6-12 months ### "A mix of joy and frustration with Gingr" August 7, 2023 4.0 We've been using Gingr for so long that it's practically become an extension of ourselves. The live chat service has simplified both the initial installation and subsequent use. Pros Exciting new tool for pet owners. It simplifies processes, aids in time management, and facilitates client administration. Powerful and intuitive capabilities. The animal care sector makes extensive use of this dependable and crucial piece of equipment. It's something I'd recommend doing. Cons The steep learning curve needed to make full use of this program's capabilities and functionalities is a major drawback in my book. The interface is straightforward, however I needed some time to find the settings that worked best for me. Review Source GD Gil D. VP Used the software for: ### "Pleasure To Use, Full of Features and Future Proof" June 2, 2015 5.0 I am co-owner of K9 Loft, a multi-location daycare, boarding, grooming and pet supply business in Los Angeles. I also handle the IT for K9 Loft. When it comes to POS software for this industry, I've tried it all and this is my takeaway: If you want to be stuck in the 90's and take your chances with a legacy product, there are dozens of options. But if you want a sleek, full-featured offering with new features and well thought out execution coupled with terrific support, then you will want to try Gingr. It is hands down the best I've seen. It resides in the cloud and therefore handles multiple locations with ease and provides us with assurance that our data is safe as opposed to spinning on a solitary hard drive at each location. I've had hard drives fail in the past. Even with backups, it is not a fun experience to restore and get back up and running. Gingr takes that potential risk away for good! Have you been to the Apple store? Do you want to offer your customers that type of experience? Gingr will allow you to do just that - have your staff check customers in and out with a tablet or iPod touch and get them away from behind the registers and engaging with your customers. Or, if you want, use a desktop/laptop. Both options work beautifully. Other great features include integrated credit card processing, PCI compliant credit card storage and tokenization, emailed receipts, customer signatures on a tablet or iPod touch, no more paper receipts (unless you want that!). If you're a business owner, you know how important these things are and how they can make your day to day operations so much smoother. For the busy grooming shop that is constantly on the phone calling customers to let them know their pet is ready for pick up, Gingr offers text/email notifications to customers with a simple click. No more missed phone calls or full customer voicemails. Gingr also does the basics extremely well: grooming commission reports and many more, daycare package tracking, holiday rates, boarding black out dates, reorder reports for inventory, incident reports, feeding/medication logs, vaccination logs, specialized rates for customers, deposit tracking, and so much more. I realize this is a long review, but I write this because I know what it's like to struggle with the current software offerings and am so happy I found Gingr. Maybe you will read this, try out Gingr, and it will be the beginning of a new start to your business. Review Source MS Myriah S. Club Pet Boarding Manager Used the software for: 1-2 years ### "My overall experience with Gingr and their customer service team has been great!" September 12, 2017 5.0 Pros 1\. The customer service team!! 2. Ease of use 3. Multiple ways to do one thing like checking in pets 4. Uploading files, CC information stored securely 5. Color coded vaccination expiration icons 6. Marketing capabilities 7. Automatic emails to clients Cons 1\. The very small character limit on the Belongings box 2. Only one type of food allowed per feeding time (would love it if I could include both wet and dry food for all feedings!) 3. When printing 'Previous Balance' and 'Package Purchased' invoices, the client's name does not appear 4. I would like more reporting capability options on some of the Reports, like the ability to see all new clients who have completed a reservation within a specific date range; see how many returning pets have completed a reservation during a specific date range without having to subtract the pets who are still in house or the ability to remove all reservations checking out after a certain date when using the Future Revenue Generator 5. I would like the ability to change reservation dates for all pets in the same family at the same time instead of having to change each of their reservations separately Review Source CT Cheryl T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Everything you need for boarding, daycare, grooming and training" June 16, 2020 5.0 From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations. Pros GINGR is packed with great features. I love the “Report Card” feature that allows us to keep our pet parents informed and entertained with daily photos and pictures of their pets playing and having fun. I also love the array of marketing tools. GINGR’s operating tools - dashboard, calendars, service schedules - are easy to use and reliable. Customer self service has been a great efficiency and communication tool. Set up was remarkably easy. Customer support (primarily through chat and email) is client friendly and knowledgeable. They constantly add great new features like the employee training tool! It’s great. Cons I love that GINGR is constantly upgrading its offerings. The reporting tool is a little basic and ad hoc reports aren’t very intuitive. That said, they add new features regularly. I also wish it had an interface with Quickbooks. Review Source Katrina V. Human Resources Generalist Hospital & Health Care Used the software for: 6-12 months ### "Complete pet care management system" July 20, 2023 4.0 The ability to log in from any location is crucial for me. The program is extremely comprehensive, offering numerous configuration possibilities. Pros We've been using Gingr for close to five years, and it's become indispensable to our day-to-day operations. Chat support has generally been helpful, and both initial setup and subsequent use have been streamlined. Cons There are several bugs in Gingr. We pay a big penny every month, and it's aggravating because there are always minor problems or things that aren't operating as they should. Review Source KJ Katie J. Owner Used the software for: 1-2 years ### "The best of the best! " February 7, 2017 5.0 We are a small boarding boutique that offers boarding, daycare and minimal grooming. I went from keeping track of everything on a written calendar to Gingr. We try to offer our clients the best of everything and when it came to Gingr we knew it was an investment we would see a return on. Our clients love how simple, clean and accessible the software is. They are instantly impressed with our "mom and pop" business when we send them their registration email and link to Gingr. It has streamlined everything and we couldn't be happier. Past all the glitz and glamour, Gingr's support team has been nothing but amazing! We signed up with them when they were really starting to explode as a company. Well, my business was doing the same so it was very easy to take a step back, be patient and allow them to do what they do best, just like our clients did for us! We can't say enough great things about this program and what it has done for us. It just took us to the next level and that's what we wanted for our clients. Now I spend less time in the office and more time with the dogs, which is why we are all here isn't it? We love Gingr! Pros The accessibility. The simplicity. It just makes sense. There's nothing out there like it. Cons I wish they had a mobile swiper and an actual mobile ap for the customer side but besides that it's AMAZING. Review Source KM Karen M. Owner and Managing Director Used the software for: 2+ years ### "Excellent interal customer service. The interaction online has improved our bottom line." March 22, 2018 5.0 Ease of use Website integration Registration and reservation Credit card intergration ; Pros It's better than any other kennel software out there. There is nothing that tops it as far as I can see. Cons It's design is odd at times and not as user-friendly for our clients as it could be. But then I'm a graphic designer so I have a different perspective than most I presume. At first we got some complaints but we just put notes on how to use the software better, and we walk through our client who do have difficulty. But ideally, I would like more flexibility in the layout for our business, There needs to be Quickbooks integration ASAP, but it sounds like its GIngr's top priority and we will wait for it. Review Source JW Juliana W. Dog handler Veterinary Used the software for: 2+ years ### "Fantastic Pet Care All in One Software" July 21, 2021 5.0 Overall this is a great product because it has everything we need all in one convenient place. Pros Everything needed from bookings to report cards to reports can all be done within this one program, which makes it ideal for daily use. Cons There are some quirks of the software. For instance, when filling out the feeding report at meal times, when you move on to the next room group, it shows that none of the report has been filled out until you refresh it. Overall works very well just has quirks Review Source Talk to a Capterra advisor for free and get results within 15 minutes.