--- title: "Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gingr the right Pet Grooming solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136469/Gingr/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Gingr 4.5 (223) [View alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Gingr Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KD Kara D OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices.“ January 7, 2026 EC Eileen C OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “They’ve changed their batching timing with no notification to customers and after 2 weeks of your guess is as good as mine in terms of when our money will hit our account, they still have no answers, blame Stripe, have a mysterious merchant services department who evidently no one is allowed to speak to, even internally customer service.“ November 5, 2025 RT Rhonda T Owner and Senior StylistVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “I was told they were discussing my case "right then" and that I would absolutely receive a callback.“ July 15, 2026 RT Rhonda T Owner and Senior StylistVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail.“ July 15, 2026 RT Rhonda T Owner and Senior StylistVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “The software easy to navigate when it functions properly.“ July 15, 2026 RT Rhonda T Owner and Senior StylistVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases.“ July 15, 2026 JL Jodi L Chief Executive OfficerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “The report card features are what our clients rave about the most.“ September 22, 2024 RT Rhonda T Owner and Senior StylistVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail.“ July 15, 2026 ## Showing most helpful reviews Showing 1-25 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott W. Senior Director of Marketing Computer Software Used the software for: 6-12 months ### ""Most Useful Mobile App for Pet Owners"" July 24, 2023 5.0 There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice. Pros A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income. Cons I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike. Review Source TJ Tammy J. Owner Retail Used the software for: 1-2 years ### "Gingr…YES!" August 12, 2026 4.0 Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn Pros Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with Cons Want deeper reporting features. Would like to get more customer driven specifics including better boarding accuracy Switched from [Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) Wanted more reporting features for managing the business Review Source Response from Gingr August 17, 2026 Tammy, thank you for taking the time to share this level of detail. We're glad Gingr has been a great fit for your team, and good news on the reporting front: we have exciting updates coming soon - keep an eye on your email for more information! RH Rachel H. Groomer Consumer Services Used the software for: 2+ years ### "Rachel’s review" August 15, 2026 3.0 It’s ok but ginger really needs to fix their customer support issues so they are more responsive when necessary. Pros Connivence is very nice, easy to use and all my coworkers enjoy using ginger and we use it everyday. Cons Customer support isn’t very good hard to reach and that can get pretty frustrating at times when we need to reach support. Review Source RT Rhonda T. Owner and Senior Stylist Veterinary Used the software for: 1-2 years ### "The Worst Software Support Experience We've Ever Had." July 15, 2026 1.0 I have never left a review like this before, but after more than a month of dealing with this situation with Gingr, enough is enough. We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. Nearly every click takes 9+ seconds. We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases. Conversations, important client information, and records that help protect both our clients and our business have simply vanished. At this point, I cannot confidently trust anything in the system to be accurate. We've documented everything with videos, screenshots, internet speed tests, and detailed descriptions. We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. The customer support has been even worse than the software. For the last month, I have called hundreds of times, and that is not an exaggeration. Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail. Think about that. Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail. I've also left 10+ voicemails. \*\* Not one has ever been returned to date.\*\* On July 9, I finally reached someone, only the 4th time I'd spoken to a person since June 17. I was told they were discussing my case "right then" and that I would absolutely receive a callback. I even gave them until 12:00 p.m. the following day. They promised someone would call. They never did. It's now July 15. No callback. No email. No update. No accountability. To make matters worse, they've now removed the option to even wait on hold. You're immediately directed to voicemail, which, based on my experience, they simply don't return. Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. They're happy to collect subscription fees while existing customers are left with unreliable software, disappearing client records, and customer support that is effectively nonexistent. Our staff have been brought to tears. Our clients are frustrated by unreasonable checkout delays, or long hold times while we're trying to process things. I am completely at my wits' end. The amount of time, stress, lost productivity, and disruption this has caused is beyond unacceptable. In my opinion, Gingr seems more focused on signing up new customers than supporting the ones already paying them. If they don't have the capacity to answer phones, return voicemails, or resolve business-impacting issues, why continue bringing on more businesses? This comes after switching from DaySmart just over a year ago. I invested hundreds of hours setting up Gingr, manually moving thousands of pre-booked appointments, customizing the system, and training my team. What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. I don't enjoy posting negative reviews because I know they can make or break a business. I told Gingr on July 9 that if I didn't receive the promised callback by July 10 at noon, I would post an honest review. I waited another five days. I still haven't heard a single word. If I hadn't already invested so much time into this platform, and if my team wasn't already beyond exhausted from dealing with its ongoing problems, we would have switched providers already. The only thing keeping us here is the enormous amount of time and effort it would take to start over while trying to keep our business running. If your business depends on reliable software and responsive customer support, I cannot recommend Gingr. Pros \- The interface is clean when it's working. - The platform has useful features and good potential. - The software easy to navigate when it functions properly. - The platform seemed promising when we first switched. Cons \- Broken software, disappearing client data, and customer support that simply doesn't exist. - Critical software issues ignored for a month while support never returns calls or voicemails. - Unreliable software, lost client records, and the worst customer support I've experienced. - Over a month of broken software, lost data, and repeated broken promises from support. - They take payments promptly, but fail to support customers when their software breaks. - Critical business issues, missing client data, and weeks of unanswered calls and voicemails. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Price and declining customer service..... Review Source KM Kyla M. Chaos Coordinator Veterinary Used the software for: 2+ years ### "Gingr is the best." August 15, 2026 5.0 The best thing our company did. We are now organized, tracking grooming notes, know who is coming and going in our salon. Pros The ease and efficiency of being able to navigate through customer and pet portals. Can make changes and update accounts. Ability to communicate with employees and owners. Cons It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. Review Source Tiffany T. job title Venture Capital & Private Equity Used the software for: 2+ years ### "Gingr is the name on the door, but not who's sitting in the office" May 1, 2026 2.0 Honestly? It feels like betrayal. Would you believe I just received a response to Gingr's online "chat"? What if I told you I submitted that question back in December 2025? Today is April 30, 2026. Pros The operative word, what DID you like about Gingr? We hired Gingr four years ago because we thought they understood the boarding business. Cons