# Page 3 | Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gingr the right Pet Grooming solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136469/Gingr/reviews --- Gingr 4.5 (214) [View alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Gingr ## Showing most helpful reviews Showing 51-75 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor S. System Administrator Information Technology and Services Used the software for: 6-12 months ### "Software and solutions all in one place for pet care" July 26, 2023 4.0 It's a fantastic program that streamlines the service delivery process and leaves you feeling good about your work. There are several praiseworthy aspects to this curriculum. extremely convenient for managing appointments, payments, stock, and more for a grooming or daycare center. Pros The program was great, however I think they could streamline the installation process. I like all of the options and personalization features. The indifference of the staff turned me off completely. After making a payment, you are on your own. Cons I really appreciate how frequently GINGR improves its services. Ad hoc reports aren't really user-friendly, and the reporting mechanism is a bit rudimentary overall. However, more functions are constantly being added. The application's sole flaw is that I occasionally have to submit a page twice. Review Source ED Eryn D. Owner Accounting Used the software for: Less than 6 months ### "Should have made the switch sooner!" November 29, 2022 5.0 We're thrilled that our clients appointments and invoices haven't been "dropped" since making the switch. Pros We enjoy how robust the software is. That it can accommodate the multitude of services we offer. Cons It is not as intuitive as it could be. It definitely takes time to learn to use it. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) Reason for choosing Gingr The diversity of what we could do with the product was important. Switched from [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/) Items were being dropped from our invoices causing havoc with billing. Review Source RB Richard B. Owner Consumer Services Used the software for: 6-12 months ### "Wonderful Custom Software For Our Insdustry" January 10, 2019 5.0 Originally we were a pen-and-paper business, and we were doing well. With Gingr we are able to do even better. I was surprised at how much more information we have about our clients, our business and so forth. The entire business is much more precise- we can set more accurate goals, predict more accurately our future revenue, and take reservations much further in advance. With online registration and a unified, simple way of receiving information we have been able to be more agile as well- capturing business from out-of-town clients that other daycares in the area have to pass up because they have no system of getting owners to sign agreements while they live in other states, etc. Gingr won't make or break your business, but it does make running a doggy daycare much easier, and gives you a wide suite of tools to use in order to make that happen. Pros Being a browser-based tool makes using Gingr easy from any device. Because we don't need to install software, our computers are now Chromebooks which are much cheaper than a full laptop. I can check on the business from my phone, when I'm at home, on vacation or even just in an inconvenient area of the building. I also really like that you can easily send out a marketing email to targeted customers within the software- no need to fuss with Mailchimp when I can just shoot an email to whichever customer group I want to target (been to see us within 6 months, hasn't been in to see us in 6 months, new clients, older clients, etc). Cons There can be display issues at times that are mildly annoying- menus sometimes get in the way of the other parts of the site (a not-uncommon occurrence in newer web design I've found). Not enough to cause issues though. Review Source TM Tracy M. Manager Veterinary Used the software for: 1-2 years ### "Best Fit for our Business and so easy for staff to learn" December 5, 2018 5.0 It's been a great experience! Definitely worth the switch. I continue t look at other software options, just to stay on top of whats out there, and nothing ever comes as closed to meeting our needs the way Gingr does. Support is very quick to respond and is always a pleasure to deal with. I tend to bother them with questions on a regular bases but they are always there to answer them! Pros Our favorite aspect is the Multi-location set up. We have 2 locations located only 7 miles apart so we are constantly switching back and forth and handling reservations and both. The Shared database makes this so easy for our staff and clients - they can go back and forth between locations and only ever have to worry about updating their information one time. Cons There is very little flexibility with the invoicing set up, if an error is made, it usually needs fixed in a way that clutters the transaction list and can make it look more confusing. The software we used Prior to Gingr allowed us to make changes to a completed invoice, and those changes would then update the clients balance. For example, if we charged for an extra Peanut Butter Kong, we could go back and change the quantity, and then the clients file would reflect a credit for that amount. With Gingr, once an invoice is complete there is no making changes or adjustments. I'd prefer to be able to correct mistakes right within the invoice so it is easy to reference later. Review Source DS Debra S. Owner Consumer Services Used the software for: Less than 6 months ### "Great Product." February 21, 2019 5.0 I have been doing my scheduling and invoicing the same way for 15 years. To say the least it was cumbersome and hard to teach. I used Kennel Connection ONLY for scheduling and then I used QuickBooks for invoicing. It was a lot of work and if you weren't careful you could easily make mistakes and have missed revenue. I was constantly double and triple checking EVERYTHING everyday and sometimes several times a day! I went back and forth on changing to Gingr. First, I would say I was going to do it and then I would change my mind. Why break what is already working?? One day I just finally thought, it's time. I contacted Gingr and signed up. My onboarding person was Rep. I had about a week of watching videos about Gingr before our first call and I could tell this process was going to be daunting. In a previous life, I built databases and one database I built was for inventory control for chemical plant that moved millions of pounds of product daily. So, Gingr should be a breeze...LOL. Gingr is a breeze if you put the work in!! If you are not committed to HOURS upon HOURS of work then I think you would not get the same satisfaction that I got from working within this product. Once I began to understand Gingr, I was addicted to getting everything perfect. Rep was wonderful and very helpful. I was so happy he was my onboarding specialist and will miss our weekly phone chats. We have been live for 1 week and it's the best decision I have made in years! Pros I would have to say just about everything. My staff and I are absolutely thrilled with the Gingr software. Cons I thought during the set up of Gingr that when I reviewed this product; I would say that the set up process would be my biggest con. Now that the set up process is done, it was actually the best learning experience that I have had in a long time. I am actually going to miss the hours upon hours of time that I put in and don't know what I am going to do with my time anymore...;-). Review Source Catherine M. Game Developer Information Technology and Services Used the software for: 6-12 months ### "The Benefits and Drawbacks of Gingr" August 7, 2023 4.0 I thought it was a fantastic program, however the setup should have been simpler. I appreciate the flexibility and adaptability. The staff's disinterest really put me off. When you've paid your dues, the relationship is over. Pros It's a great tool that helps you feel accomplished while improving efficiency in service delivery. Several components of this curriculum deserve appreciation. excellent for keeping track of clients' schedules, money, and inventory at a daycare or grooming business. Cons I really value GINGR's consistent service upgrades. Ad hoc reports and the reporting process aren't very user-friendly. However, new features are consistently being implemented. My only complaint about the program is that on sometimes I have to send in a page more than once. Review Source Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 6-12 months ### "Gingr is the only pet care app that does it all" July 24, 2023 4.0 Fantastic new pet care software. It streamlines operations, makes scheduling easier, and helps with customer management. Features that are robust and easy to use. This reliable and essential machinery is widely used in the animal care industry. I would advise doing it. Pros For several years we have relied on Gingr and it has become an integral part of our routine. Both initial setup and ongoing use have been made easy with the help of the chat support team. Cons I am not a fan of the long learning curve required to fully utilize the features and functions of this software. It's easy to use, but I had to spend some time getting used to all the options and adjusting them to my liking. Review Source VR Verified Reviewer Veterinary technician Veterinary Used the software for: 1-2 years ### "Great value for the quality of product" December 8, 2019 5.0 Overall an amazing program, makes things so much easier to keep track of and feel good about the services you're providing. Pros So many good thing to say about this program. so easy to keep track of grooming and daycare reservations, payments, inventory, etc . Cons Some of the financial aspects were a little rough to navigate and sometimes had some glitches. Only place we're having trouble Review Source Response from Gingr December 11, 2019 Thank you for your gracious review. We are pleased you are finding it easier to track your reservations, payments and inventory. Our support team can help you resolve any of the financial reporting and/or automation questions or issues you may have. Be sure to reach out to them so they can help! Congratulations on selecting Gingr, and we are excited to support your continuing success! BH Bethany H. Used the software for: ### "Great idea - terrible execution " April 2, 2017 1.0 We switched from another software to Gingr and were so excited for their extra features!! It was confusing at first, but we understand with anything new there is a learning curve. However, we quickly realized it's not the learning curve that was hindering us. It's the software itself. The biggest complaint are the financials. I can't even begin to cover how terribly this is set up this is!! And, one of their support team told me that this has been a HUGE complaint from people! Yet it was never fixed!!!! And speaking of their support team, they don't even provide you a phone number to contact them, and if they call you regarding an issue, it comes in from an unknown number. Excuse me, but if I am paying monthly, you'd think I could have the ability to contact a person via phone rather than chatting it out online. Long story short - they made the product pretty, but so difficult to use. And if you're providing a product for a business, you'd better make sure that the financials are easy to understand and accurate. I have money that I don't even know where it went and why it's off. And no one ever got back to me as was promised. I wouldn't even have written this review had they actually seemed to care about our concerns. But instead, they didn't show up to a meeting they set with my employees at a conference. Take care of your customers, please. I hope y'all are able to turn this around because it COULD be a good product. Although we will never switch back even if it is improved. Review Source Response from Gingr April 13, 2017 Bethany: We regret that Gingr was not the right fit for your business model. While Gingr is highly customizable regarding pricing and pricing rules, we advised you that your highly variable pricing would likely not work well. It is clear this would negatively impact your reports and make things confusing for you. Your pricing model is unique, and that's okay. Our 100s of successful customers are able to readily run meaningful & accurate financial reports. These successful customers also find our support team to be highly effective in resolving any questions. We deliver the best value in support via live chat and email and online setup support calls. While we are upfront in that we do not offer phone support, we did call you when you needed a call, yet we haven't heard from you since then (9 mo. Ago). We did personally meet with your manager at PB&D show in Nov. & made changes to the app based on your requests. Wishing you well in moving forward with your business model. AG Andy G. Owner Consumer Services Used the software for: Less than 6 months ### "Exactly the software we were looking for." April 3, 2018 5.0 The software helps eliminate the hassle of managing all facets of the business, and keeps them all under one easy to use umbrella. It frees up staff time from having to field countless phone calls and answer emails. Extraordinary software that gives us confidence we aren't forgetting to feed or medicate dogs. I really can't say enough good things about this software. So glad we picked it to help us run our business. Pros The customization options this software allows are phenomenal. From schedules to pricing to additional services, there is a lot packed under the hood here. We love that you can use it on a desktop, tablet, or phone. The ability to do off-site private training and check in and check out, use customers credit cards on file, is perfect for our needs. Managing the day to day operations of daycare and Boarding are a snap once you learn how to navigate the software. it can be a little intimidation at first, but the more you tinker with it the more you understand how it's laid out and how it can work for you. By far the best experience so far is with the on-boarding specialist. They really take the time to walk you through the set-up phase and make sure you have the software exactly how you want it. It's good to have those calls, take advantage of them. Go in with a game plan of what you want to accomplish and they will help make it happen. From the start to finally using the software it's been a great experience. It certainly helps free up my staff to actually work with dogs and not spend all the time on the phone or answering emails. Highly recommend it. Cons A little bit of a learning curve and it can be slightly intimidating to start, but the more you use it and get comfortable with it, it becomes second nature. Very intuitive once you get the flow of things. Review Source Amanda G. Human Resources Generalist Hospital & Health Care Used the software for: 6-12 months ### "Support was great while I have used Gingr" July 25, 2023 4.0 The simplicity of Gingr made it a game-changer for our company at first. The responses were prompt and helpful, and the dashboard provided a comprehensive view of your day. Pros Without a doubt, Gingr's live chat feature is its most valuable asset. It's really helpful to have access to knowledgeable advice at the touch of a button. We also value the daily capacity monitoring feature very highly. Because of the size of our facilities, this is a crucial component. Cons My single suggestion for change concerns the reporting. Additional membership statistics, including new and canceled memberships within a specified time frame, would be really appreciated. Review Source SE Sandra E. Manager Used the software for: Less than 6 months ### "Gingr saved us!" February 23, 2017 5.0 Our computer crashed and we lost almost everything! The program we were using to run our daycare, boarding, and grooming facility, was downloaded on to our computer as opposed to Gingr which is web based. We did have the other program set up to back itself up into the cloud however unfortunately the company did not set it up correctly and they basically told us there is nothing we can do to help you. So in the midst of all that panic, we were advised to take a look at Gingr. And it has been a saving grace. There has been amazing customer service and assistance throughout the entire process from researching to going "live." Our point of contact, Michelle, is wonderful and check's in with me about once every two weeks just to make sure that everything is going smoothly and to see if we need anything. Honestly this sort of customer service and attention to detail, was totally different than from our previous program. And we so appreciate it!!! Gingr is very user friendly, it has a great interface! If you ever do have any questions, there is a support site that is the most detailed, I have ever seen or worked with. The program was very easy to setup and so easy to train on! Our staff loves it and everything it is able to do. It is set up to do so much of the office side work for you once the information is loaded. Our clients have also responded very positively to the new system. They love the customer side and all the pictures and report cards. I encourage them to give me feedback so that I can pass along any issues to other clients and honestly there have been none! For anyone looking to change their facility software or thinking about opening up a daycare, boarding or grooming facility, do yourself a favor and seriously consider Gingr!! After our system crashed and we were scrambling, the ease and simplicity of this software was so refreshing! The customer service alone is reason enough to invest in this system. Pros Ease of use, system interface, support site, it is set up to do so much for you. Cons Nothing they are constantly approving it and adding new features. Review Source LM Linda M. Senior Cloud Operations Engineer Civic & Social Organization Used the software for: 1-2 years ### "great experience." March 27, 2024 5.0 Pros High accuracy in dealing with appointments and sufficient experience to solve their clients’ problems. Cons I think their database needs continuous development and they need to increase the number of their employees. Review Source EB Ed B. manager Consumer Services Used the software for: Less than 6 months ### "Excellent software to run a dog daycare and boarding facility" April 11, 2019 5.0 We have the software on every computer and iPad in our facility. Our staff logs-in whenever they use it (from wherever they are) to: check-in dogs, take notes during the day along with pictures which are automatically sent to the owner as report cards upon check-out, track feeding and medication, addition internal notes, etc. Because our staff logs in, any notes, reports, pictures that are input are stamped with who made the entry along with date and time. This is a powerful program but does get easier to use once you work with it a while. As I mentioned earlier, this is an extremely comprehensive package so there's a lot to learn and it does take some time. The customer support is excellent. I was originally concerned the the support was online, but that has proven to not be a problem. I get timely responses and everyone I've worked with is very knowledgeable. Now that we've been operational for a month, we don't need the support as often, but we know it's always there. The majority of our clients book online and purchase packages online. Pros Gingr runs our daily operation and is extremely comprehensive. It allow us to run all aspects of our company and services including daycare, boarding, grooming, training, transportation, retail and more. Customer service is excellent! Cons Not so much a Con, but a reality. There's a lot of work setting up the software so it has all of the services, packages, rates, retail, holidays, etc.. programmed. A specialist working with us knew the software in and out and was extremely helpful setting us up. Again, not so much a Con, but it does take a while to get up-to-speed because the software is so comprehensive. Review Source KB Kelly B. Owner Veterinary Used the software for: 2+ years ### "Gingr has sent me into early retirement!" December 2, 2018 5.0 Prior to signing on with Gingr, I tried out and consulted with several software companies. For various reasons, none of the other programs were well suited for us. After speaking with sales from Gingr and having every question answered and every possible issue given a work around, I decided to sign on. It has been a HUGE deal for myself and my husband. It has basically put us into early retirement. The time we were spending on paperwork, Quickbooks Google Calendar, email, phone, and text was cut by at least 75%. The customer service/communication has been perfect...much better than any other company that I tested. We're going into our 3rd year with Gingr... It sounds silly, but I can honestly say that Gingr has changed my life for the better! Pros Easy sign up, Easy set up process with Gingr staff, Exemplary customer service, Excellent versatility (fits our unique services). I love that our cage-free, taxi and "one hour play trips with taxi" services still fit the software capabilities of Gingr. Cons It would be nice if some pages opened in new tabs, but that's such a minor thing that I'm sure they would fix if properly requested. Review Source CA Connie A. owner Veterinary Used the software for: 2+ years ### "Gingr for our Boarding, Daycare, Grooming, Training Facility" May 7, 2019 5.0 It helps us with maintaining client information, organization, scheduling, etc. Pros Easy to use, covers all of our services, web based, clients can use as well, customizable Cons areas needing further developed are not being done so in lieu of adding new, higher end and/or "perk" type additions. Certain features have some limitations/flaws that should be improved and or redone as they are key elements to the purpose of the software. Review Source Response from Gingr December 5, 2019 Thank you for your review Connie! We love to hear that you find Gingr easy to use, and that your customers find it easy to use as well! We continue to develop and refine features based on the feedback of our customers, and new technologies that we know will be helpful. We respond to feature requests, so please let us know what is important to you, so that our product and dev' team can hear more about YOUR needs! Best, Team Gingr Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "The perfect solution to organize and simplify the care of my beloved pets" July 11, 2023 5.0 It has given me a complete solution to manage the needs of my pets. I can make reservations and schedule services online quickly and conveniently, avoiding the hassle of constantly having to call or email Pros I love the mobile app and the pet parent portal, which allows me to stay connected with my furry friends from anywhere. I can receive updates and photos, and I can also make payments safely through the platform. Cons I don't like the initial learning curve so much to get familiar with all the functions and features of the software. Although it is easy to use, it can take a bit of time to get used to all the options and customize the system to my specific needs. Review Source CS Christine S. Owner Consumer Services Used the software for: 1-2 years ### "Good database for what we need it for." November 29, 2022 4.0 Pros keeping track of clients and their pets. ability to send out campaigns. Use of the knowledge base is helpful. Cons There are programing errors that happen more often than we like. There is no option to set up Levels Training programs. Void feature is still not working. The reports are not that great. You will have to create your own and with that comes extra work. First level Customer support is not consistent and seem to not be very knowledgeable. Review Source Trish C. Senior Receptionist and Lead Trainer Hospitality Used the software for: 1-2 years ### "Great software and customer service" November 28, 2018 5.0 So so very happy. I'm a hands on learner and mostly prefer to find things out on my own, but when I do have a question, you guys are right there to help. The software is pretty intuitive and I find it easy to use and figure out. I just love a recommend this to everyone. Pros Spot on and speedy customer service. After coming from K9 Bytes, this was a HUGE deal for me. Cons I honestly can't think of anything for this. I've had extensive hands on with K9 Bytes, 123Pet, PetExec, and Paw Loyalty in other facilities and this wins, hands down. Review Source SS Stan S. Operations Manager Veterinary Used the software for: 1-2 years ### "Growing Company With Excellent Potential " January 19, 2017 5.0 I started using this software when it was just a baby. I manage a fairly large lodging facility and require special packages and several complicated discounts. Gingr has been the only software that can track and manage all of the complex things I need accomplished. They have grown so much over the last year and every feature that I have said would be useful if added has been added in. The support staff will always answer your questions and if they cannot they get the developers on it. I myself have dabbled in programming and software design so I know the challenges. Its not easy to modify something that's already been created so I admire their ability to add in so many new features without affecting the apps that are already created. Overall, if you are looking for a lodging software that does something specific that you need for your business that most facilities do not do, this is it. Pros its very conformable. Cons The fact that once you change a setting in a lodging type it doesn't change all of the reservations that have already been created. However in programming I know that is whats allowing all of the upgrades and changes to happen without messing up everyone's apps so I have learned to live with it! Review Source KM Kieran M. Sales and Operations Manager Individual & Family Services Used the software for: 1-2 years ### "Gingr Review" June 5, 2019 4.0 Clarity and ease at which a new hire can begin to understand Gingr is rough. Overall, I would give Gingr 3/5 stars which is being generous. Pros Gingr does help organize information and tracks some of the important aspects of sales. Cons The software cannot be audited or adapted to fit specific needs for the client. Ex. Templates for confirmation e-mails or SMS text aren't flexible enough to personalize individual needs. Cannot track smaller aspects of pet care easily and clearly without jumping through a million hoops! Work with us Gingr and adapt to the needs of your clients! Review Source Response from Gingr December 5, 2019 Thanks for your review Kieren. Please note that you CAN customize all email and SMS templates. Please let our support team know how to best help you with that. Definitely check out our custom ICONS, which really help track those 'smaller' aspects of pet care, also Gingr's easy to use feeding- and medication- reports, as well as the custom notes functions! SC Steve C. Owner Hospitality Used the software for: 1-2 years ### "Gingr Has Been A Game Changer" February 22, 2017 5.0 Gingr has been a great asset to our dog boarding facility. Internally we have become more efficient able to create reservations and check vaccinations records quickly. The integrated credit card processing makes for seamless transactions. Externally our customers are enjoying having their own portal and being able to request reservations, check the number of daycare blocks they have remaining, and seeing when vaccinations are due. Our customers also enjoy receiving report cards with the details of their dogs visit. We transitioned from another reservation software company and couldn't be happier. Our old program was resident on one computer only whereas now we can access the information from any computer, phone, or tablet. And if you're still doing things on pen and paper, you'll wonder why you didn't make this move sooner. There are a ton of reporting capabilities which honestly we're only scratching the surface of. Support is quick to respond and the software is always evolving based on feedback from actual users. We will certainly be using Gingr at our soon to be open second location and I highly endorse this program. Pros Modern interface, excellent support. Cons Importing customer records from old software to Gingr was time consuming. Review Source DF Dustin F. Manager/Owner Retail Used the software for: 2+ years ### "Great software for the pet industry " May 7, 2019 4.0 Great people, and great software Pros Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops Cons Some of the layout is too cluttered, and some features are lacking Alternatives considered [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing Gingr Cloud services, being online ensures the safety of our customers Review Source Response from Gingr December 5, 2019 Thank you for your review Dustin! While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes. Thank you for your 'thumbs up', and let us know what features you would like us to add! MT Michael T. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "I've used and tried over a dozen kennel programs and finally ended my search with Gingr. Good move!" September 13, 2017 5.0 Rest and peace of mind. No more long nights and late hours with manually written emails and receipts. No more spreadsheets and linked access databases for simple reports. Pros I like the customization the most. You can customize emails, kennels, rooms or areas, and so much more. I also like the online reservation/account feature for customers, and our customers like it too. I like the automatic emailing of confirmations, receipts, vaccination reminders, and the marketing tools. I especially like the service and support team. They'll do anything they can to help you out in a timely manner. I love that the software is developed in the USA. :) Cons I hate to express negativity, but I wish there were more reports and that they were customizable. I wish more pages and forms were printable such as the customer and pet forms for our computer challenged friends. I'd like to see more flexibility in the pricing rules ie., adding a transaction fee for card users and an accruing interest on debtors (like credit card companies use for minimum payments...). I'm not really fond of the feature request system, but then again I'm not sure exactly how it works. It seems to be based on a "likes" popularity system? The more likes your request gets, the more likely it may be considered for development.? Idk, it might be the best method. I do know that everybody runs their kennels differently and Gingr can't implement every request made to them. Be advised, I'm still a rookie on this software... :) Review Source Keith M. CEO Retail Used the software for: 6-12 months ### "Simply the Best" November 30, 2018 5.0 Simply amazing. We tried out many software programs and selected Gingr because of the support and constant updates! Pros I can't say enough great things about Gingr. The support is hands down amazing and is very responsive to feedback. The software is very easy to customize and has many great features. All dog daycares run differently, and the folks at Gingr have addressed that. It is almost like having custom software at a fraction of the cost. Cons There are always things I would do differently, but they are all minor and there are easy work arounds! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.