# Page 4 | Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gingr the right Pet Grooming solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136469/Gingr/reviews --- Gingr 4.5 (214) [View alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Gingr ## Showing most helpful reviews Showing 76-100 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Veterinary Used the software for: Less than 6 months ### "Gingr " April 11, 2019 4.0 We have only been using the Gingr software for three months and becoming more comfortable as time goes on. So far, the length of time to check-in and checkout guests is quicker which is a plus especially during peak travel times. Overall, I believe we have made the correct choice. Pros The two most important qualities of the program we find are: 1) Navigating within the software is extremely easy. There are many ways you can accomplish the same task making it user friendly. Overall, our check-in and checkout process is faster for our clients. 2) In today's work environment, being a cloud based system is essential. Gingr is cloud based which made the transition from our old system to Gingr easy. The cloud based system also gives us piece of mind that our records are secure. Cons Access to Customer Service is by two methods, either by initiating a ticket which provides you feedback within 24 hours or immediate feedback via their chat line. The Customer Service team is very responsive with both of these methods; however, there are times it would nice to talk to an individual. They make it very difficult to speak to someone. This can be problematic when the issue / concern is complex and more easily communicated by talking to someone verses putting in writing. Review Source Bob C. President Hospitality Used the software for: 1-2 years ### "We love GINGR!" January 24, 2019 5.0 GINGR has made owning and operating our business a pleasure. The GINGR folks are always available and responsive to our questions and needs WITHOUT charging for the customer support, kudos! Pros GINGR powers our business and enables our employees to access valuable info on clients and their dogs. Cons Does not integrate with Quickbooks at this time but they are working on it! Review Source VR Verified Reviewer owner Veterinary Used the software for: 1-2 years ### "Gingr is a huge asset to my business and customer support" April 11, 2019 5.0 It was a great experience to take the time to set up the details of how we use the software. Customer service is on point and always quick to respond. My staff and clients love all of the features and the ease of use. Pros This software has allowed us and our clients the ease of reservation requests online, report cards, going paperless, email reminders and confirmations... It was a total overhaul when we switched to Gingr. My staff and I LOVE the tips options at check out! Cons Report cards and reminders for multiple pets are sent as one email. Clients overlook an additional information after the first pet's. We were used to charging by the day but Gingr nightly rate was easy to convert to. My only other con is that I didn't switch to Ginger sooner. Review Source RW Richard W. CFO Veterinary Used the software for: 6-12 months ### "Don't Purchase This Software" March 9, 2020 1.0 The reporting is terrible, the customer support is terrible, and it doesn't integrate with Quickbooks. You can't talk to anybody.... everything has to be done via email. And they are slow to respond. Pros Customers can make appointments, vet records are maintained, and customers are notified if the vet records are outdated. Cons The reporting is terrible, the customer support is terrible, and it doesn't integrate with Quickbooks. Review Source Response from Gingr March 13, 2020 Hi Richard, We are sorry you are not happy with the software. Indeed, it's not always the right fit for everyone. If you have a reporting-need that is not being met by our 70+ customizable reports or our custom-reporting features, please let us know. Our product team is always developing new features, including requested report functions. Likewise, our US-based support team is always just a click away from providing great service. Regardless, there is always the rare case where it's not the right fit, and we wish you success in building your own solution. Always the best - Gingr JS Jennifer S. Owner Consumer Services Used the software for: Less than 6 months ### "Promises no delivery" December 26, 2019 3.0 Very very poor. The onboarding appointment never happened. First voicemail left after 3 cancellation notices and credit card charged again on Christmas Day. Have used many cloud based veterinary software programs- they were a cinch compared to Gingr. Although Gingr is reviewed highly, I don’t agree and my experience has been awful. Pros I liked the concept of what I was presented. Cons Actual functionality. If you have a mobile dog training business and a brick & mortar location, it will not be friendly to use on mobile devices. Cannot see full screens. On boarding never happened and the cost for startup & $149 a month keeps charging even when you haven’t gone live. Was promised not to charge until live, as soon as credit card entered, no help. Must Self navigate through the entire tiered and complicated services setup. Cannot due this from an iphone or iPad, get your laptop or desktop back out. Hours of data input and we decided as a team, not friendly and cut losses. $600 mistake!! Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reason for choosing Gingr Alleged functionality and customer support and use ability on mobile devices- proved false. Screen is not geared toward mobile use. Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) More functionality and now we are sticking with PocketSuite- Review Source BW Bruce W. Finance Manager Veterinary Used the software for: 6-12 months ### "A great product" August 11, 2019 4.0 We are managing our business operations well with Ginger, but do not capture revenue within Gingr. We use our bookkeeping system for that. There are bugs in reporting, but all in all it is doing us well. Pros I like the new release which makes the application invoice based. Good search capabilities. Cons No dynamic reporting. Problems with flexibility during check outs. Review Source Response from Gingr December 5, 2019 Thank you for your review Bruce! We are pleased to know that you like the new features released, particularly those relating to invoicing. We would love to help you resolve any issues you are having with check-outs. We'd like to help ensure your checkout workflows are seamless and speedy! Likewise, please submit any requests your may have regarding reporting. Our product and dev' teams continue to build more reporting functions specific to our customers' needs. Most customers use Gingr's POS, and then easily move revenue information to their accounting software. Let us know how we can help you with this workflow! VJ Vallery J. Owner Facilities Services Used the software for: Less than 6 months ### "The Worst Implementation Team in the World" June 15, 2022 4.0 Not the best implementation in the world and I've done many in my profession. I don't recall such difficulties when I started with PetExec. Their coaching team was excellent. Pros The software has a lot of cool features and does provide the automation needed to allow the business to run itself in some sense. Cons The implementation team was the worst. They initially seemed helpful but was very hands off. The specialist claimed she was setting things up for us but once I started poking around found that to be to the contrary and became very hands off. There's not direct contact information for anyone and she was out of the office most of the time only willing to troubleshoot communicating via email. Review Source AE Amanda E. Vet manager Veterinary Used the software for: 6-12 months ### "Gingr review" March 13, 2020 4.0 Booking numerous reservations. Inputting a bunch of pet profiles. Pros Good software. User friendly. Simple to figure out, easy to input information. Documents are easily scanned. Cons This software doesn’t integrate with veterinary software. Gingr can be very glitchy. Everytime there is a new update gingr shuts down. Review Source Response from Gingr March 13, 2020 Hi Amanda, thank you for your review. We are pleased to have earned your high marks, especially with regards to Ease of Use, Features and Customer Support. True we don't integrate with veterinary software at this time - unfortunately these other companies do not want to integrate ;( - we keep asking them to! If you have any issues with 'glitchy', please reach out to our Support Team so they can help you - it sounds like you may need a little 'tune up' on your settings. Also, please note, Gingr does NOT 'go down' with a new update. These are seamless, and our uptime is 99.99% - the best in pet software! ED Erin D. owner Used the software for: 6-12 months ### "Horrible set up and customer service" March 22, 2018 1.0 Pros Your system can be on the cloud. Online reservations for clients, I no longer have a server at one location. Cons cost, ease of transition, online support, you cant call, everything is via a chat that is horrible and very difficult to communicate, they just send you articles to read so you can do it yourself, cumbersome, i could go on Review Source Response from Gingr May 4, 2018 We sincerely apologize that our support did not meet your needs. We completely understand that not having phone support may not be ideal to some, but we are very clear about our support policies up front. Our 100s of successful customers are able to use our chat and email resources to quickly communicate with our support team. These successful customers also find our support team to be highly effective in resolving any questions. We deliver the best value in support via live chat and email and online setup support calls. As a current Gingr customer we hope that you are feeling better about the support that we have provided since this review was submitted. If you are still having trouble, please reach out to us directly and we will be more than happy to help! JL Jessica L. owner Animation Used the software for: 2+ years ### "A huge step above the rest." December 4, 2018 5.0 Huge increase in productivity since the switch. Far less worker frustration over last software. Pros Ease of use. Everything is easy to find/do. Plus it is a thousand times faster than our previous software. And, because it's in the cloud, even if our server were to go down or light on fire, all our info is still there. Yes, we have lost internet before, but we just proceeded to use our phones for that short time. No fuss. Cons They do not have intuitive pricing rules because their software isn't structured to how most kennels are layed out and how they charge/discount. That being said, they have provided us with "work arounds". Review Source NP Norm P. Owner Veterinary Used the software for: 2+ years ### "gingr great for our dog resort" April 11, 2019 5.0 working with Gingr has been great and when we occasionally run into an issue in how to handle something, their chat and support is helpful as well as efficient. Pros As an owner of a mid size dog boarding and daycare, we depend and rely on Gingr to run our business. As a Software sales veteran of 30 plus years, Gingr has proven to be functional, flexible and reliable software solution. Cons From my vantage point, there are no negatives Review Source LEE-ANN S. Manager Facilities Services Used the software for: 6-12 months ### "Gingr " November 29, 2018 5.0 Tried a lot of other software, but this one tops it all. Pros I like that its web based, the functionality & it's very user friendly. I like how the customer service reps are very helpful in the custom made set up process. Cons It's not yet set up for the credit card swiper mobile attachment for your phone/tablet. Review Source BM Brian M. Owner Used the software for: 6-12 months ### "We transitioned a large business to Gingr this year, and their support team was superb. " September 13, 2017 5.0 it has saved us a lot of time and anguish over our old legacy database software. Pros We love the web based nature of it, and the features are what we need. We used a database style kennel management system for 10 years, and transferred over 2500 clients to Gingr. It took a lot of prework and planning, but the cutover when very well and we love the software. They are always releasing new features as well. You will not find better support than Gingr provides. It truly is amazing the support staff and their instant availability. Cons The invoicing is a bit too rigid perhaps. There could and should be more flexibility in the invoicing aspect in my opinion. Every business charges and handles invoicing differently, and we struggled a bit to adapt invoicing to our business process. We did eventually figure it out, but we did it using a workaround more than a feature. Review Source TB Tia B. Owner Hospitality Used the software for: Less than 6 months ### "Gingr " April 19, 2021 3.0 I liked the software but think they should make setup easier/quicker. I appreciate the features and customization. I was turned off by the lack of customer service. One you pay, you’re basically on your own. Pros It has a lot of features and I love how customizable everything is. There are a lot of details put into this software. Cons It took 1 month just to set it up. Customer service was seriously lacking. For how much Gingr costs per month, I can’t believe I can’t talk to a customer service rep! It’s concerning because if I have any issues while using the software with clients, there’s no one to help and no number I can call to get help. I just couldn’t justify paying for a software any longer that it takes a week to talk to a human if I have an issue, it was seriously holding me back. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing Gingr I thought most expensive would = best. That wasn’t the case Review Source SA Stephanie A. Owner Veterinary Used the software for: Less than 6 months ### "Very Good Program for Boarding Facilities" April 12, 2019 4.0 Billing accuracy has increased, but the bills are difficult to read/explain (not as direct and easy to understand as a basic invoice)to customers. Customer support is virtual only, so that doesn't lend well to immediate problems getting immediate resolutions. Pros If this is the first software you've used for your facility it will probably be the last. It is our second version. Comparatively it is designed for businesses like ours so helpful in some respects but doesn't make it 100% user friendly for making changes to existing reservations/appointments. Invoicing is streamlined but again not easily changeable while customers are in front of you...lots of boxes to check and confirm prior to the customer being ready to pay an accurate bill. Part of this may just be our learning to use the system effectively. Cons Reservations/appointments that are already scheduled are time consuming to change. It relies on the idea that we have to perfect getting it right the first time and that owners and circumstances aren't going to change their plans/minds. Review Source KP Kari P. Owner Consumer Services Used the software for: 1-2 years ### "Best Business Decision " November 30, 2018 5.0 Gingr has been a life saver for my dog training/daycare/grooming business. It has simplified being able to have lodging and daily calendars in one place along with client records, payments, agreements, videos and pictures. I have taken hours of my time to do screen shares with my colleagues to show them this amazing software so that they can experience it and implement it in their businesses. It has helped us to have a more professional appearance with clients and is easy for them to use as well. There are definitely improvements I would like to see specific to my business needs, but the customer support is phenomenal and they continue to implement new features that are innovative and beneficial to my company. Cannot say enough good things! Pros Ease of use, simplicity, wide range of functions Cons Not being able to track leads/sales of potential clients Review Source DA Denise A. Partner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Totally worth the time and money" January 24, 2019 5.0 I was able to get all of my customers and their information entered and now that its done, using Gingr is a game changer. Anytime that there is a problem, Gingr support staff is quick with their support. Having the facebook group to search for suggestions and help is great too. I wish that I had made the leap from pencil and paper to Gingr much sooner. Pros Easy to make appointments and reservations and update vaccine history. Also, keeping track of lodging and maximizing our capacity. E-mails history is tracked so I can see that it was sent, received, opened and read-love that! Cons It doesn't work with QuickBooks YET! I had to do the work to learn it and implement the features-I still need to use the feeding and medicine report-those are this year's goals. Review Source AD Anne D. Owner Individual & Family Services Used the software for: 6-12 months ### "The backbone of our business!" January 9, 2019 5.0 Love it! It is the backbone of our business :-) Pros The software covers everything (and I mean EVERYTHING) we could possibly need for our business, from reservations to add-on services to grooming to tips and how to divide them to staff time clocks. I wouldn't be surprised if it can vacuum too :-) There is a learning curve with the program, but once you know how to use it, it is very user-friendly and intuitive. The integration with the credit card machines and the ability to export data to Excel is pretty awesome too. Cons The main issue we have found is connectivity, which may be due to our internet as well. Syncing with the database (when using multiple logins) sometimes lags the system at busy times, which can be frustrating, but at the rate Gingr is growing and upgrading recently, I'm sure these will be ironed out soon too. Review Source KM Katherine M. Manager Consumer Services Used the software for: 1-2 years ### "We love the system and the ease of the system. The customer support is spot on!" November 3, 2017 5.0 Clients participation and the ability for clients to not only create their own accounts but to give them the ability to have in put and have access to it 24/7 Pros The ease of working around the items that we need for our work place. The customer support has walked us through all the issues we have had and on a few occasions they have actually done the work for us Cons Since each kennel/grooming facility is different we all have different needs and wants so it would be impossible to keep all of us happy. Review Source SR Shawnee R. Groomer Veterinary Used the software for: 6-12 months ### "A lot to learn! " June 13, 2020 5.0 I like it so far. I have tried everything from 123pet to mogeo and in between. It’s good for a large business with two locations, so that if a client goes to the other location and then comes to ours, I can see what the dog had done last time. Pros It is very good for the daycare aspect of the pet business! Being able to have the customers fill out everything on their side is easy so they can do it from home. Cons It is very confusing to learn. There are multiple ways to get to what your trying to do. I would say it could be a little more user friendly. I wish you could see what they paid last time easier. It’s very confusing with the payment side of things. Review Source LP Lynn P. owner Used the software for: 2+ years ### "The best investment for my new and growing business" January 15, 2018 5.0 Pros It differentiates me from my competition for the customer portal, ease of use, and the ability to train my staff quickly. It is intuitive and the support is great. Best decision I made! Cons Once initial set up is done ( with a partner from Gingr if you need the help), can be cumbersome to change parameters. They do offer on line tutorials and their support is helpful. The other is that it actually does more than I need. Would like to hide the aspects I do not need/use to streamline. Review Source WD Wendy D. Owner Consumer Services Used the software for: 1-2 years ### "Fantastic Program and Customer Service" November 30, 2018 5.0 After being open a decade and piecemealing all our client information and scheduling with various programs, it is like a breath of fresh air to have everything in one place and easy to access. We are now much more efficient and are notified more often of cancellations so we are able to fill those openings. That alone pays for the cost of the program. The customer service is above and beyond and we've always gotten good help whenever we've needed it. Pros Being able to access info from work, home and on the go. I feel like I have a much better handle on things even when I'm not at work. Cons There are times when I feel like I need more than one screen to be showing at a time but with each upgrade, these issues are becoming fewer and fewer. Review Source NM Nathan M. Owner Used the software for: Less than 6 months ### "Overall the system has made our job easier. Their service and support are terrible. " July 27, 2017 4.0 Pros The system is web based so you can access it from anywhere which makes it very easy for management to see what the staff sees if they are out of the building Cons The fact that Gingr feels it holds no responsibility to support their customers. We are not tech people and have businesses to run, if we were in IT we wouldn't have this system in the first place. Review Source Response from Gingr August 4, 2017 Hi Nathan. Thank you for your positive comments about the software. I¿m pleased to know that it has made your job easier. I truly regret that you had a less than positive experience with our support team. Having personally reviewed the issue, I see that the support team did provide a solution, with detailed instructions for implementation. Our company policy is that support does not change settings for customers after the business has gone live with the app, but instead advises the customer as to how to make the changes themselves. Regrettably, you elected not to use any of your included setup support calls prior to going live, so it makes sense that some things were not set up properly. We strongly advise that setup is thoroughly tested prior to going live, so that there aren't any surprises when you're up and running. Finally, in addition to providing a solution, considering your issue further, we made a code change to the app for you. I hope that helped. Thank you for your business. GM Gauravi M. Assistant professor Education Management Used the software for: Less than 6 months ### "Worth the value! " July 19, 2023 4.0 Pros Application is easy to navigate. They have outstanding customer service, along with it they make your life easier with efficient appointment planning system. Cons I found the app to be too engaging because of it UI and also, some people might find it a little overwhelming because of the broad spectrum of functions available at disposal. Review Source PS Portia S. Owner Dairy Used the software for: 1-2 years ### "Great transition, easy to use and train employees on" February 23, 2017 5.0 We switched to Gingr from an older access database application in February of 2016. We received great support in the months leading up to flipping the switch, and my staff was completely prepared for the move when we did it. I love the web interface - I can check in on things from pretty much anywhere I travel (bonus!) and Gingr's support has been an amazing resource for us in times of trouble or even just further exploration of the app.'s features. Highly recommended, and if you ever have a problem with Gingr, never hesitate to contact Gingr support, they respond quickly and are dedicated to helping their customers have a great experience with their app. Pros Ease of transition, easy to use, wide accessibility Cons Would like more reporting functions on financials Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Kennel](https://www.capterra.com/kennel-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.