# Page 5 | Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gingr the right Pet Grooming solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136469/Gingr/reviews --- Gingr 4.5 (214) [View alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Gingr ## Showing most helpful reviews Showing 101-125 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Maria R. manager Arts and Crafts Used the software for: 6-12 months ### "great tool for appointment scheduling" November 1, 2023 5.0 Pros A good pet-care software that have an intuitive and user-friendly interface that makes it easy for both pet owners and staff to navigate and use the system. Cons nothing to complain about this tool at the moment Review Source BC Betty C. Owner Hospitality Used the software for: Less than 6 months ### "Disappointed " March 2, 2019 3.0 Extremely negative. Pros No revelent advantages over previous software Cons Lack of flexibility and inability to customize settings to meet our needs. Would not even accommodate our pricing system which is very typical for kennels. Review Source Response from Gingr March 12, 2019 Betty, I definitely appreciate where you are coming from, and I apologize that you have had such a poor experience. Looking back at call notes and support tickets, I don't see any pricing related issues that have been reported to us and we would absolutely love to work with you on getting these items fixed. Your last onboarding session was almost 3 months prior to going live, and it doesn't look like any issues with pricing or testing the software were ever conveyed on those calls. I completely understand that this process can be overwhelming with so much change, but I stand by my email to you last week where I would welcome an opportunity to jump on a call with you to see if we can work through these. I am confident that some simple re-configurations would make a world of difference for you. Please feel free to reach out to me directly. Michelle Ober Director of Operations ES Elora S. Manager Retail Used the software for: 2+ years ### "Gingr for Animals" April 11, 2019 4.0 We are satisfied overall with Gingr and only have a few things (mentioned above) that we would love to see changed to help things run more smoothly here. Pros The software is very user-friendly compared to similar programs. It is easy to train new employees how to use it, even if they have never worked with a comparable software. Cons It does not always assign dogs to the selected room type which causes issues later on when we are full and selling out of rooms. The list of animals on the dashboard refreshes every time you update one of them which gets frustrating when you are trying to update multiple animals for one owner. The dog detail page does not show all of the information for that dog (color, room type, etc.). Review Source KR Kaiti R. Owner Hospitality Used the software for: 2+ years ### "Great Customer Support " November 27, 2018 5.0 Overall my team and I are extremely satisfied with Gingr and it’s support site. Most everything we need to know is easily found. Pros The customer support staff is always very helpful and kind. They provide thorough answers to your questions and even send a video of how to do what you need. Cons The only thing I wish was that sometimes when I’m really stuck, I could call and speak with someone. The chat is nice, but I don’t always know exactly what or how to voice my issue. Review Source DM DJ M. CFO Consumer Services Used the software for: 1-2 years ### "Helped get our business software to the cloud" April 15, 2019 4.0 Pros This software helped move our business out of a Kennel Software coupled with an accounting software. It put our software in the cloud and has worked seamlesslely with quickbooks without difficulty. There have been some limitations, however, the company has been listening to needs and making changes. Overall, we are thrilled with the switch. Cons Some pricing limitations and reporting limitations. Review Source Tom C. Owner and Principal Retail Used the software for: 6-12 months ### "Gingr was a good choice for us" November 30, 2018 5.0 Pros Web based, modern user interface, get all updates automatically with SaaS. Cons Reporting is still not where it needs to be. The Excel extract are unorganized and confusing. Review Source ES Evan S. Owner Hospitality Used the software for: Less than 6 months ### "Worth the money" December 21, 2018 4.0 Overall my clients and myself are happy with he system. It allows for a cohesive data management system and also allows businesses to easily expand their operation for different profit centers. Pros I have been using the software for 2 months now. The biggest benefit of this software is freeing a person up from the phone. I went from pencil & paper to Gingr. My call volume decreased from 15-20 calls a day to roughly 2-5 (conservatively). Additionally customers are able to manage their own data instead of you manually entering data into a separate system. This is beneficial when you need to communicate with owners via phone and email. The email marketing portion is also a cost saver. Before I was using Constant Contact and was able to discontinue my membership. Cons The set-up process is pretty rough. There are a lot of variables and some basic coding knowledge is useful. Many aspects of the program use "if-then" buttons, meaning if this button is clicked, then this will happen. The problem lies in the amount of buttons. If you are having an issue, going in and finding the button that should be clicked can be quite stressful. Review Source CH Chris H. Owner Veterinary Used the software for: 1-2 years ### "Makes my job easier" February 2, 2017 5.0 Previously we used an older kennel software that was only good for one computer. Now we use Gingr which is web-based and I couldn't be happier. I can use Gingr anywhere I go and on any device. This allows me to manage away from our facility and spend more time with my family. Gingr is constantly being updated with new features and stays at the top of the competition. It is really nice to have a company that is tech savvy and excited about their own product. I would recommend Gingr to anyone in the Daycare/Boarding industry! Pros The software has new and innovative features like SMS communication with clients and mobile accessibility. Cons It doesn't make me coffee in the morning? Review Source JP John P. President Used the software for: Less than 6 months ### "Gingr is simple to use and allows me to easily manage my daycare and grooming appointments." June 8, 2018 5.0 Pros Easy to figure out. Client side of the app is great and allows them to make their own appointments, which saves me time and effort. Everyone loves the report cards. Highly customizable to whatever your pet care business offers. I only offer daycare and grooming now, but it will not be hard to add boarding. I also use Gingr as our POS system and it is nice that customers can pay for daycare and a new toy in the same transaction. The time clock feature is also great, it allows my employees to clock in and out on their phones, or the main computer. Finally, the support that Gingr provides is great, they are always quick to answer my questions and help out with whatever way they can. Cons It takes a little while to get used to and figure out how everything works. My less tech savvy customers will sometimes complain that they are unable to do something, so I will have to show them or keep doing it for them in the future. Gingr is more expensive than some of the other ones, but it you use all or most of its features then it is worth the money. Review Source LL Leilani L. Operation's Manager Non-Profit Organization Management Used the software for: 2+ years ### "Nothing compares to Gingr!" April 11, 2019 5.0 Pros Easy to use You can customize it Easy mobile use Keeps us all on the same page Cons I wish there were different levels of cost for different levels of use. It is bery expensive for a small non profit like us. Review Source MS Mariya S. GM Consumer Services Used the software for: 2+ years ### "Overall good system" February 27, 2019 4.0 Good Pros Can create a solution using different tools Cons That simple simple issues with the system dont get fixed. For example that clients can make 2 identical reservations on the same date for the same animal. Review Source JS Justin S. CEO Used the software for: 6-12 months ### "No rivals. This is by far the most complete boarding and daycare software." September 13, 2017 5.0 Pros We use to see a lot of register mistakes, but with Gingr most of our common mistakes have been eliminated because the check-out process is more systematic. We've saved a lot of money just by having a system that automatically tracks packages and helps eliminate human error. Our staff seems to learn gingr very quickly since it's so intuitive. Being able to store incident reports and notes all in one system has also been huge for us. Cons Adopting gingr can be a little overwhelming and difficult. But it's worth the time to do so. We even had to change our pricing structure a little and switch from charging at pick-up rather than drop-off, but these changes were well worth it to be able to use gingr. Review Source MC Marcia C. Owner Used the software for: Less than 6 months ### "We are thrilled with our decision to use Gingr to help us manage our one-stop-shop for dogs." April 30, 2017 5.0 Accuracy in client billing, reduced transaction errors, time-saving$, real-time views, consolidation of sources of information, mobile access. Pros Gingr has saved us time, aggravation, staff and customer confusion, under-billing, and has reduced human error while improving statistical and real-time tracking of business activities. We used to use paper grooming schedules, track daycare packages in a binder, note grooming histories in a separate software system, calculate groomer commissions by hand, use printed reports from three sources to prep payroll, hand write boarding instructions on cards, and prep spreadsheets for boarding reservations. No more. Gingr is user-friendly, intuitive, and provides easy access to information we need to keep our clients happy and their dogs safe while in our care. Cons Gingr is not robust for retail activities (we used QBooks POS), but as the majority of our business is daycare/boarding/grooming/training, it's strengths in those areas more than makes up for the one task we have to track manually (rewards program). Review Source LG Lindsey G. Executive Director Used the software for: Less than 6 months ### "Best Choice" March 10, 2017 5.0 We began looking to make a change to our dog facility reservation software last year. We were nervous to make the change, because we have a huge customer base. So, we researched for several months and decided to use Gingr. We have been so happy and are confident this was the best choice. We made the full transition in January and all of our staff became very efficient with the new system in only a couple of weeks. Our almost 2,000 customers have transitioned with ease. We like that the customers can request and view their reservations online. We also like the reports and overall functionality. The customer service has been my favorite piece. The customer service was lacking with our last system. But with Gingr, they helped me get the system set up. Then, helped with questions along the way to be ready to go live. I had more than my share of questions, but they responded quickly and helped with every question. Even now, anytime I have a question I get a quick and helpful response. Our system looks beautiful, works fast and has been the best choice for our successful facility. Thank you Gingr! Pros Easy to use, able to access easily from phone tablet or computer, reports, grooming schedule, customer ability to request and view reservations, CUSTOMER SERVICE Review Source TS Tara S. Customer Service Manager Consumer Services Used the software for: 6-12 months ### "Gingr Review" January 9, 2019 4.0 Pros The process during the transferring to the different software was for the most part easy and smooth. When you reach chat support they are pretty quick to respond and usually are able to resolve the issue. The software as a whole is clean and very easy to learn and teach. Cons There are some accounting concerns that our accountant runs into when running reports. In addition, the hours of support are not always conducive to when our offices are open being in the pet care industry. There are also minor issues in addition to these with the software itself and sometimes there is not always a solution and work arounds are sometimes difficult to do in this software. Review Source VR Verified Reviewer Operation Supervisor Veterinary Used the software for: I used a free trial ### "Amazing software" April 30, 2019 5.0 Pros I like every feature in this software, all the options it have to customize it, the way you can go paperless in the company. Cons A bit expensive, it doesn't give you the option to override some features with certain employees level of access. Review Source Response from Gingr December 5, 2019 Thanks for your review based on your use of the free trial. Please note that not all functionality and permission levels are available in the trail, as those advanced features may require implementation support from our amazing team. Gingr indeed may not be the best fit for a small company of just a few employees. We help businesses grow through automation, improved customer service, marketing and boosting revenue. At less than $5/day, Gingr is a great value for our successful customers who see a 10-20x return daily. They may spend a little more on this high-value quality software, but are saving $10s-$100s per day on staff time, while increasing revenue and profitability. Thanks for checking it out! PM Philippa M. Owner operator Used the software for: ### "Amazingly helpful dog industry built software" October 14, 2015 5.0 Gingr is so easy to use very simple set up and daily running is very intuitive, it has given me back at least 2 hours a week from scheduling and rearranging. It is great that clients can look at their accounts make reservation requests and update their dogs information. This is less work for the staff and makes much more fluid day to day running. One client was so excited she did all her holiday bookings for the following year, over 8 bookings in total, and the best part is all we have to do is click once to accept the reservations. The customer service from the folks at Gingr is fast and efficient they have a series of videos and articles on how to use the system. They have a very quick turn around time on responding to questions, if you can't find the answer on the help site. The best thing for me is the security of knowing we are not missing any appointments, everyone is booked in, our days are running fully and smoothly and the 2-3 hours a week I was spending on "boring" but necessary office work can now be spent hands on with the dogs in the day care, a much happier and better use of my time. After looking at several different softwares offered and reviewed here we decided on Gingr because of the features it offers, standing appointments and the report cards being in the top two. We are very satisfied and the way the software works you can tell that they have had experience in the industry as so many of the features I was looking for we're ready and waiting for us to jump in and get to work. Review Source JA Jordan A. Dog Trainer Consumer Services Used the software for: 2+ years ### "Dog Training Facility" December 1, 2018 5.0 We have solved our higher volume dog training based program reservations in a way that both of our locations can access the calendar. Pros We still use the software and it has worked wonderfully with our dog training based business. WE were able to customize the reservations to our specific training programs. Cons There is no phone number to call for customer support. Review Source FK Fran K. Owner Used the software for: 1-2 years ### "The software has so much potential, but I don't feel ourt company has a voice " April 1, 2018 5.0 Pros We like that it is easy to add pictures of clients, it is easy to personalize, and it is web based!! Cons We don't like the way you "Add packages" and the reporting leaves a lot to be desired. I wish there was an open line of communication and we could speak with someone on the phone!! Review Source NO Nigel O. Owner Used the software for: 1-2 years ### "Great product by people who understand the industry" April 18, 2017 5.0 As a busy established facility, we anticipated that the transition to a new operating system would be full of risks and obstacles. However, with the support of the Gingr team the transition was really simple and relatively pain free! Gingr has now given us a modern up to date system providing excellent customer interaction and a platform the staff find easy to use. Well done Gingr team! Pros Familiar modern format for both customers and staff. Regular system development updates. Web based accessibility. Cons Nothing significant enough to be disappointed about! Review Source MD Mustafa D. UX Designer Information Technology and Services Used the software for: Less than 6 months ### "Cat dad" August 9, 2023 4.0 Pros It's really cute app for cat dads and moms if you take care of your pet this product perfect for you Cons It's expensive for me i want to use it but expensive... Review Source AS Alex S. VP Used the software for: ### "I have tried every software on the market and this one is without a doubt the best." May 26, 2015 5.0 I am the owner of K9 Loft, a doggy daycare facility with three locations in Los Angeles. We have been in business since 2007 and have always struggled to find a good software to manage our business. K9 Loft offers the following services: Daycare, Grooming, Boarding and Pet Supplies, so it has always been a struggle to find a software which could adequately manage everything. We have tried every software on the market and they have always let us down. Either it was too confusing to use for our employees or it just wasn't robust enough. Every year we would attend all the trade shows hoping to find a new software that could meet all of our needs but we were always disappointed by what we saw on the market. Finally a few months ago we came across Gingr and decided to give it a try. Given our past experience we were not very hopeful. When I tried out Gingr's software I realized in the first few minutes that this was definitely a superior product. I noticed immediately how user friendly the software was. I was able to navigate it intuitively on my own and figure it out without any instruction. With all of the other software programs I needed several hours of tutoring and still struggled to figure it out. But with Ginger everything just flowed effortlessly. I can't recommend this software enough. If you have a kennel, grooming shop or retail store you need to try this software. Its hands down the best one on the market. Alex Review Source SM Steve M. Business Manager Used the software for: ### "Not only is this software superb in its' coverage, customer service is beyond all expectations!" June 18, 2015 5.0 Three months ago our business owner and professional trainer made the decision to expand into retail, grooming, boarding, day care and pet sitting. One of our first decisions was to purchase a POS and calendaring system. Unfortunately we did not know about Gingr at the time and while the POS worked very well, the calendaring system was awful. After only 4 weeks we made a move to a new system, Gingr. The transition was easy, quick and smooth given the fact that this business was still very young. Set up of Gingr fell squarely on my shoulders, and I can say that due to the dedication, professionalism and integrity of the staff at Gingr, the set up process has been a thoroughly pleasant experience, and exciting to see the various pieces fall into place. While Gingr is an outstanding program, it pales in comparison to it's founders and staff! Their dedication to getting you up and running is like no experience I have ever had ; their turn around time on a question or problem is nothing short of unbelievable; and while helping with all of this, they continue to address users ideas or issues with new features regularly. There might be another "ok" system in this industry, but I am absolutely confident there is not another that can stand up to the program features and benefits of Gingr, and no other customer service team that can play on the same field with these folks! Join Gingr and you gain a whole new team on your side! Review Source RR Roncy R. Owner Used the software for: Less than 6 months ### "WOW! This software is LIGHT Years ahead of the others!" July 18, 2016 5.0 5 BARKS for this company! Our experience from Day 1 has been PAWeSOME. I was tentative because we have experienced BAD software experience in past 2 years from 2 different companies (and our clients were a bit tired of us for what seemed like constantly implementing changes). The system is easy to use and their client services are superior to any. The db migration was smooth and we have constant access to assistance daily. Our clients are becoming used to this FINAL change and do like the features that they have been asking for! The company is always listening and very helpful with every step of the way. We have only used this system for 2 months and we are still in awe of the polar differences in the previous 2 s/w attempts! What a team! If you have a lodge, daycare or grooming and don't want to have a server, want complete mobile, tablet and computer access from anywhere, open multiple screens with no loss of speed, etc...we could go on and on..but we will run out of allotted characters. We are so thrilled with this software for our business - we just want to shout it from the mountain tops! Pros Ease of use, EXCELLENT client services and response. Cons ZERO Review Source LG Lindesay G. Operations Manager Used the software for: ### "Excellent and efficient" February 25, 2015 5.0 I've worked in the kenneling industry for quite a few years now, and each reservation system has a few key useful aspects, and then about double the amount of critical flaws. Gingr is different, and excellent, because it was written by savvy folks who KNOW THE INDUSTRY from first hand management experience. They fully understand the flexibility we need to have for our customers (as this side of the of animal care industry IS hospitality, so flexibility to meet the demands and needs of customers is everything), and they also understand that the greatest utility of a reservation system is convenience for staff to use, anywhere in the facility. The software works wonderfully on all of our mobile devices we use for a variety of day to day business apps and communication. It logs everything real-time, so saving updates to guest profiles, health notes, appetite, incident reports, etc., is simple and headache free. It's also very fast to load and access. The built-in report card feature is a huge boon in communicating with our customers, which helps us build the trust with them that makes for a healthy customer-service relationship. We can send great and detailed updates to customers directly through the app, which takes out the extra steps of going through the email system, or the tedious hassle of trying to organize handwritten report cards for each dog. Overall, it's been an excellent choice of software for our facility. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.