# Page 8 | Gingr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Gingr the right Pet Grooming solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136469/Gingr/reviews --- Gingr 4.5 (214) [View alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Gingr ## Showing most helpful reviews Showing 176-200 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KF Karen F. Owner Used the software for: Less than 6 months ### "Overall while it has been a challenge after using paper for 35+ years, it has helped significantly! " September 12, 2017 5.0 Pros The software interface is pretty straightforward. Everything is extremely customizable. The online features have brought us new business and the credit card interface has improved our tips. Cons Overall, we haven't noted many cons. It is more our stubbornness that has taken us so long to adjust to it. After using pen and paper for 35+ years, it's a big transition but it has definitely brought us more business and improved our current business. Review Source MG Mark G. Facility Director Used the software for: Less than 6 months ### "Very Good So Far" January 5, 2017 5.0 We are just in the beginning stages of using the Ginger software, but in our limited time with the software we are extremely happy with customer support, ease of use, and the flexibility of the program. Initially we thought we would be disappointed because of the limited phone support, however, the live chat text support is phenomenal. The techs are very savvy about their product and have helped us figure out almost every issue we have encountered. Pros Ability to perform functions with limited clicks. Cons Small font size on reports Review Source DM Dennis M. Owner Used the software for: 6-12 months ### "Making Us Great Again!" January 20, 2017 5.0 Everything about Gingr is great but what makes the company "World Class" are the people and the support! Review Source LD Leasa D. Owner Veterinary Used the software for: Less than 6 months ### "Intuitive Program" January 15, 2019 5.0 This streamlines record keeping and scheduling. I can't imagine running a boarding place without it. Pros Once you figure out some basic navigation, the software is intuitive for everything we have needed. Customer service is AWESOME. Cons There are little things, like being able to put "notes" on a lodging calendar. I've submitted them for review and hopeful future integration. Other than that, I have no complaints about the software overall. Review Source Rainbow S. Supervisor Hospitality Used the software for: Less than 6 months ### "Pet owner " July 23, 2019 4.0 Pros I love that I can watch my pup on the wed cam. I love that I can make a reservation and pay all on this app. It save me time and hassle at the end of my pups appointment. So convenient and make me feel at ease I can see my pup when ever I want while she is there Cons Just needs to process payments faster sometimes it takes a few for a payment to go through Review Source Response from Gingr December 5, 2019 Thank you for your review as an end-user pet owner! We love to hear that you enjoy Gingr's customer-portal to make your reservations and payments, and that you love our web-cam integration! Have fun with your pup! JA Jesus A. Receptionist Used the software for: Less than 6 months ### "Very efficient and easy to use. " August 4, 2017 5.0 Everything! Rapid response for chat support, accessable anywhere, user friendly for both clients and users, and so many other new and exciting features. Pros It allows for a more interactive and engaging experience for our clients and our staff. Chat support has proven to be invaluable for us. Cons We don't have the ability to customize reports so we've had to make changes to some of our procedures to make the reports work. Review Source JC Jeni C. General Manager Veterinary Used the software for: Less than 6 months ### "Great Software!" November 30, 2018 5.0 Really good! The Gingr team is always quick to respond when we have questions. Their customer service is on point! Pros The way we can schedule boarding reservations. The systems allows you to pick a suite (or different one) for everyday of the reservation. This means we can fully utilize our entire facility during peak times. Cons This was slightly more expensive than our previous software, but well worth the cost! Review Source RM Rosa M. Kennel Manager Used the software for: Less than 6 months ### "This software is quick and easy to use. It's blended in to our facility great! " August 3, 2017 5.0 The system is very organized and up to date. The customers can get reports on their pet and love the updates. Pros Speed! We work at a doggy daycare and we're always on the move. The fact that I can pull up Gingr and look up things so quick is such a perk. Cons There has been a few occasions where the software wasn't working. The issue resolved pretty quick and in a timely fashion/ Review Source JB Jessica B. President/Co-Founder Used the software for: ### "Changing the face of our industry" April 8, 2016 5.0 I LOVE Gingr! The developers have years of experience in the pet boarding and daycare industry, and have built a top notch program. The Gingr customer portal and ease of booking has grown our business AND reduced phone calls and receptionist payroll tremendously. The Gingr marketing features allow us to reach the client about upcoming events, stirring excitement and creating a buzz that's contagious! Most importantly, the Gingr pricing rules have taken our once-complicated billing and made it so easy that anyone can do it! No more calculator and pencil and no more billing errors! Now-a potential employee doesn't have to be a math genius to work at our front desk! THANKS, Gingr!! Review Source TZ Teresa Z. Owner Used the software for: ### "Great software and an outstanding company" May 11, 2016 5.0 After 8 years of a traditional software program, switching to Gingr was one of the best decisions I made last year for my business. From asking new clients, the registration process through Gingr via our website is very user friendly; and the fact that clients can make, change or cancel reservations without calling is a tremendous plus for both the clients and our staff. Internally, the software is very intuitive, easy to learn and use effectively regarding all client and pet information. I am constantly impressed with how the company has continued to improve Gingr and provide additional elements to help the small business owner be more successful. Review Source MB Melissa B. owner Used the software for: ### "Great software for anyone who has a dog daycare, boarding or grooming facility!! Gingr is a must!!" May 16, 2015 5.0 I have been in business for the last six years. Six months ago I met the founders Lee and Aaron and two weeks before Thanksgiving (our busiest season), we switched to gingr! Lee and Aaron spent time at our facility training all of my staff and answering millions of questions that week via text, email and phone! Since then, they have continued to improve an already great product and more than anything else, they LISTEN to us!! Our clients love that they can get report cards to see how their pups are doing, they can make reservations, they can even upload vaccines and pictures for us to see!! Thank you gingr for making my business run a little smoother!! Review Source JK Joyce K. Owner Used the software for: ### "Fresh and NEW with AMAZING Customer Service!" May 22, 2015 5.0 Being open for 6 years now, and GINGR being our 3rd program to use and I am so happy that we found them. They are the program that I dreamed of. Although this is our first week of actually using it - we are already in love. The customer service is amazing and the organization of the team astounds me. They are top notch and respond immediately. As a starter program, i can already tell they are going to be the best system out there! With their passion, drive and always 'yes' attitude - this is the one you should trust upon! All our staff are happy - and the time saved - is god send!! Can't wait to post more about the awesomeness of it! Review Source DH Danielle H. Project Coordinator Used the software for: ### "Gingr has been a great addition to our expanding business!" January 6, 2016 5.0 We have had such a great experience with Gingr! We converted all 4 of our locations this past year and are so pleased with the results!! The Gingr team had us well prepared for the data conversion and everything went rather smoothly, especially considering our rather large customer database. And their support team is incredible!!! Anytime I email or live chat (and believe me, I contact them A LOT!!!), I get immediate results and answers. They are always adding new features and improving on their current system. Seriously folks, if you are looking for the future of kennel management software, check them out. So impressed!!! Review Source ST Steph T. Used the software for: ### "Gingr Review " February 8, 2017 5.0 We have been with Gingr for over a year now and love all of the features it has to offer us as a company. Before finding Gingr we had been with two other softwares that simply didn't meet our needs. What we like best about the system is there is always someone to help us if we have questions and they seem to genuinely care that we are satisfied with their system. It also helps that they are always looking for was to improve and make a better product! Pros Adaptability Customer Service Cons They are not in our time zone so their customer service hours don't quite work 100% for us Review Source MC Mary C. owner Used the software for: ### "Easiest Software to use - World class customer service!" April 5, 2016 5.0 We have operated a dog kennel for the past 7 years and went from keeping records by pencil and paper to looking for an online solution. We were shocked at how antiquated most boarding software was and very few cloud based services. We looked at 2 other services, one had horrible customer service and the other had an incredible clunky interface. Then we met the Gingr team at a conference and they have lived up to every word they told us that day. Their customer service is incredible and timely. They help you solve any issues you may struggling with and they do it with a smile. We could not be happier! Review Source PM Pat M. Owner Used the software for: ### "Best Kennel Management Software on the market!" December 13, 2015 5.0 We have used GINGR since we opened our >100 unit boarding facility in July 2015. The GINGR team worked with us to get get us up and running quickly and they have been extremely responsive to any of our requests. They make us feel like we are a part of their team and they are open to suggested enhancements which they turn around very quickly. We are anxiously waiting for the inclusion of a rewards programs. Having retired from the IT industry, I appreciate the customer service and quick releases. We are very pleased with GINGR and look forward to a long relationship built on mutual benefit. Review Source SM Sheri M. President Performing Arts Used the software for: Less than 6 months ### "Great software for the industry professional " February 11, 2017 5.0 I have been using the software over the last few months and it has been fantastic. The ease of use for our staff and our customers makes service delivery seamless from check-in to check-out. The customer service has been great, with prompt responses and follow-up. Highly recommended. Pros Great all in one product for managing a kennel Review Source JB Jamie B. Owner Hospitality Used the software for: Less than 6 months ### "I love Gingr!" November 28, 2018 4.0 Pros My favorite thing about Gingr is it has taken multiple forms we used to use and all of it is integrated into Gingr. Checking dogs in and out is a breeze! Cons I am having struggles with the financial piece of the software and putting that information into Quick Books. Review Source SB Serina B. Assistant Used the software for: ### "Gingr has enhanced our company with their great software, and excellent customer service!" September 17, 2015 5.0 Customer service has been incredible! They helped us tremendously while getting our feet wet with the software. They answered questions, and were open to suggestions for improvement. Since they are constantly updating the software and adding new helpful tools, they take our needs into consideration and keep improving. Gingr honestly seems to get better and better each time I log in. This software has made keeping track of all aspects of our company so much easier. From financial reports, to pet feeding and medication schedules, Gingr has it covered. We highly recommend Gingr! Review Source KV Kim V. Owner Used the software for: ### "Glad to have Gingr in the industry!" October 30, 2015 5.0 We have been in business for 7 years and we are a large daycare and boarding facility. Finding an easy to use software has been a challenge in our industry for a long time, especially for larger facilities. We switched to Gingr at one of our locations and have been very happy with it! Not only is it easy to use, but it offers many great features that will help us communicate more closely with our clients and market our business. The customer service has been outstanding. We are looking forward to transitioning our other locations to the new software in a few weeks! Review Source JH Joy H. owner Facilities Services Used the software for: Less than 6 months ### "Great program" August 28, 2018 5.0 Pros I love how all the services are integrated together for ease of use Cons The grooming part of it could use some work. Hard to see schedules, vaccinations records etc. Reporting for financials isnt the best. Hard to get what you need exactly. Review Source LP Lynn P. Used the software for: ### "Best investment" February 3, 2017 5.0 As a new Doggie Daycare, I was looking for software that was comprehensive in scope, able to grow as my business did, intuitive to use for my staff, and have accessible options for my customers ( the human ones). Gingr is by far the best investment I made. It has allowed us to make money because I have had no down time, great response from support when needed ( very little and more for my education that system issues), and the features separate me from my competitors! Look no further! Gingr is the Best in use and value! Review Source RB Ryan B. Lead Receptionist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Just right!" November 5, 2018 4.0 Pros Tablet accessible, keeps owners up-to-date, clean reports, and new features being added frequently. Cons So many ways to go about getting to different screens. Grooming scheduling and charges have been a learning curve. Review Source MM Megan M. Overnight Team Lead Used the software for: ### "Easy to use, time saving!" May 29, 2015 5.0 Having everything located in one place makes it so much faster and easier to check-in/out clients. Automatically counting the amount of clients and types of bookings per day, allowing owners to book through the Gingr app, allowing owners to view report cards and invoices through the app, allowing staff to access the software though any computer, are just a few of the many reasons why this product is so awesome! Very impressed and so happy we have finally found the right kennel software for us!!! Review Source JG Justin G. Owner Accounting Used the software for: Less than 6 months ### "Dog City" November 30, 2018 5.0 Big fan!!! Pros Run cards, many good updates recently, mobile compatible. Cons Collecting deposits including tax is a hassle. Tip reports are confusing. 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