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SharpSpring offers powerful and affordable marketing automation for marketing agencies and SMBs at a fraction of the cost of the competition.

Product Details

SharpSpring is a comprehensive marketing automation platform with robust features, functionality & performance. It's one of the most flexible platforms on the market, offering powerful, behavior-based email marketing, native or 3rd-party CRM integration, social management tools, landing page & blog builders, universal CMS compatibility, and integration with hundreds of apps. SharpSpring is usually less than 1/3 the cost of other platforms and offers marketing agencies a special partner program.

Contact Details

SharpSpring

http://sharpspring.com

Founded in 2012

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

SharpSpring Features

A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Campaign Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

SharpSpring Reviews

Showing 5 of 538 reviews
Overall
4.5/5
Ease of Use
4.2/5
Customer Service
4.5/5
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Vikki B.
Digital Media Manager
Hospital & Health Care, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 19, 2020

“Easy to use, lots of customization and excellent support”

OverallWe used to have a very simple automated message that sent to all inquiries - and it was the same message regardless of the inquirer or location. Now, we're able to customize the response based on who is inquiring - and the location and send them important brochures and information relative to a specific location. SharpSpring has improved our tracking --moving us from binders stuffed with papers to digital data tied to campaigns. It was a big step for our company and despite early resistance, people are really buying into it now that they are using it.
ProsThe system is easy to use -from training to the online help docs (i.e., self-training) - to the excellent support team, I feel very confident when using the system and making modifications. I know if I can't figure out how to do something I want to do - I can either jump on live chat or call support and someone will happily help me figure it out.
ConsReporting capabilities are still growing. They recently launched a new reporting dashboard with canned "custom" reports but I would like the idea to select the variables myself and run a report on my data - including my custom fields. If the fields exist, I'd like to run reports on them. I have figured out, however, that, I can export a lot into excel and create my own reports when needed.
Reviewer Source 
Source: Capterra
February 19, 2020
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Brian B.
Managing Partner
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 18, 2020

“SharpSpring Great Platform With Amazing Support”

OverallOverall the platform is powerful at a great price, and the team at SharpSpring wants you to succeed, and that shows in their support, courses, documentation, and forums. Not only does SharpSpring benefit Right to Evolve internally, but our clients and the work we do see the benefits as well.
ProsSharpSpring has features to create marketing operations and track those campaigns either manually or automatically. Considering I can tie all the potential avenues of a campaign into one spot and see how users interact with is a great win. At a glance, it is essential to read the data and make the right decisions; SharpSpring brings all the data to one platform. It makes work more enjoyable that we can create a single campaign with a list of contacts, email templates, unique forms, dynamic pages, trackable media, automation, and analytics in one spot. Not to mention, once we create this base campaign and all its numerous pieces, I can then quickly use all the parts as a template to do another or a third, and so on. Making it very efficient over time. SharpSpring has a lot of features, but I am thrilled with our CRM, email marketing, ads, funnels, all in one location. All this and the support team have been top-notch every step of the way. I also like to learn myself, which they provide via courses, updated videos, and documents that my team and I can reference.
ConsInterface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. No difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.
Reviewer Source 
Source: Capterra
February 18, 2020
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Brooks M.
Digital Marketing Specialist
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 20, 2019

“A powerful platform, but still has a long way to go”

OverallWe use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.
ProsMy favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.
ConsThough it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great - but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.
Reviewer Source 
Source: Capterra
November 20, 2019
Alexa C.
Director of Marketing
Insurance, 11-50 employees
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
January 30, 2020

“BE ADVISED!”

OverallWe have had a terrible experience with Sharpspring from the get-go. Once we signed up for Sharpspring, we were told they would send someone out within a month to do training in our office. After we signed the contract, they said that that would not happen, we had to show them that the contracted stated it but then they did not send someone for training for 2 months. Then whenever I would need help fixing something, they'd charge for every little bit of help I needed and sometimes didn't even respond. The straw that broke the camels back is when they implemented a new billing feature where clients would have no option but to bill their clients through Sharpspring to keep the program. We use a different billing system so this would not work for us. We went to cancel our account because of this but they said we have give 30 days notice to cancel, so, even though it was their fault we couldn't access our account, we still have to pay for another month before canceling.
ProsBeing able to send out emails The automation tools Forms Landing Pages
ConsCustomer service was not quick and sometimes just never responded. All of the sudden they implemented a new billing rule where you have to bill your clients through Sharpspring or they won't let you use any of your account. You have to give them 30 days notice before closing your account even if you're not able to use any of their features because of their new billing update The cost is exceptionally high compared to others such as Pathways (who we're moving to next)

Vendor Response

By SharpSpring on February 10, 2020
Hi, Alexa. We're so sorry to hear that you've had a less than wonderful experience with SharpSpring. We'd really appreciate the opportunity to make things right and collect further feedback on what we can do to be better in the future. Your Account Manager will be reaching out to you but if you'd be willing to share more about your experience, please email us at feedback@sharpspring.com.
Reviewer Source 
Source: Capterra
January 30, 2020
Kevin D.
Founder & CEO
Marketing and Advertising, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 14, 2020

“Must have for marketing and sales in growing business”

OverallI can't speak highly enough for the great staff. I have mentioned them in another part of this review, but they really have been a lifesaver going above and beyond. For example, I am not really comfortable with CSS and wanted a certain form to be two columns. I asked for reference material on how to make it happen. They sent me the materials AND the code to place in my form. AWESOME!!!!!
ProsEverything you need to grow a business is in one place. The interface is easy to use and very intuitive. However, my favorite part of the company is the awesome support staff! Migrating from another platform, there is always a learning curve and workflow adjustment. If there was something we didn't know how to achieve in SharpSpring their friendly staff would explain with great detail how to get it done and integrate into the workflow we created.
ConsTheir social posting, responding section of the software is still a bit weak and we do utilize another piece of software to get this done, but we remember their software is about the automation and converting leads to customers and it does that very well, so this is an easy area to compromise.
Reviewer Source 
Source: Capterra
January 14, 2020