Who Uses This Software?

We focus on serving startup and growing nonprofits with operating budgets of $1 million or less, although larger nonprofits can also benefit from our robust suite of integrated fundraising tools.


Average Ratings

110 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $110.00/month
  • Pricing Details
    Progressive pricing levels based on your organizations operating budget.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Flipcause
  • www.flipcause.com
  • Founded 2013
  • United States

About Flipcause

Flipcause is the first fully-integrated, all-in-one fundraising and community engagement platform built for small nonprofits. With a built-in CRM, mobile app, and payment processing, Flipcause is the only tool you need to manage and accept donations, registrations, volunteers, sponsors, and peer-to-peer and crowdfunding campaigns - all from a single cloud-based dashboard. Along with industry-low pricing, every subscription plan comes with a dedicated Success Team and free Concierge Services.


Flipcause Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management

Flipcause Reviews Recently Reviewed!


Flipcause is the Bomb

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What don't I like? The price, the support, the ease of use - after reviewing lots of options Flipcause without a doubt was the best solution for us.

Cons: I am looking forward to the mass mailing component going live. This is the only thing missing that would make this package perfect in my opinion.

Overall: Flipcause from day one has been an exceptional company to work with. The customer service I have received has been exceptional. The ease of use and training - exceptional. They not only kept their promises but did one better and stepped up when the Techsoup offer ended and still provided us with the same benefits.

Vendor Response

by Flipcause on June 26, 2019

Hi Mindy,
Thank you so much for your review. We're so happy to hear what a great experience you've been having.
And we hear you on the mass emailing, we're looking forward to building this feature! I'll be sure to communicate with you as we get closer to a release date.

Our humane society has been extremely impressed with the ease and functionality of using Flipcause.

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Prior to using Flipcause we had third party entities which hosted our website (3+ outside parties) plus more third parties that ran just the donation part of our website (again 3+ other parties). Because we were using all these third parties it was very difficult to track down individual transactions and edit our website or really just any of the basic components we needed to do. Switching to Flipcause has made a WORLD of difference. Now our online payments and website hosting/editing is all run through ONE company. We have saved a lot of money (and time) by cutting down on all the third parties we were using and have been able to take better control of our brand because it is so easy to run our website and donations on our own. A major bonus has been the donor database feature of the website. Customer service is always quick to get back to you, and they will even set up donation campaigns and events for you. Another great thing about Flipcause is they are always adding and updating features. I feel like they truly listen to their clients and what they need and update their software to fit that. Unlike other companies we've worked with, I truly feel like they are listening to us and care what we have to say.

Cons: We have been very satisfied with the software, and the customer service team. It may not be the ideal software for a very large non-profit, but for small-medium ones I think it is a great fit.

Overall: We can now now update and customize our website whenever and however we like instead of calling a third party. I have zero experience with website editing and even for someone like me it is extremely easy to figure out. The biggest benefit has been that the credit card processing is all essentially done through our website as well. They charge the lowest credit card processing fee we have seen and then all the information is stored in a donor database in the back end. Another great perk of this software is the customer service/design team that comes with it. We host many events and donation campaigns throughout the year and they make it easy to customize and create something for each event on their website including ticket sales and specialty requests. If you don't have time to create the campaign yourself you can send the information over to them and they will create it for you. We really don't have enough great things to say about the Flipcause team because the change has just been so monumental since switching over. It is much less stressful to manage our website and donations and donor database through one company than having 6+ third parties we constantly have to call.

A wonderful tool for our organization, plus a fantastic success team!

Jul 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flipcause is easy to use to create eye-catching, engaging campaigns. We have used Flipcause campaigns to create fundraising platforms and register participants for events. We began using Flipcause several years ago and have not had any problems with the software.

The Flipcause employees (success team) are fantastic. They are responsive and help answer any questions in a timely manner. We are currently moving our outdated website over to a new Weebly platform through the Flipcause website package. The process has been easy, and the new website looks wonderful.

Flipcause is an excellent resource for our small non-profit organization.

Cons: My only suggestion for improvement is related to the reports for various campaigns. If you want to figure out the amount of transaction fees, this requires you to do an extra step to subtract the amount received from the total of the transaction. It could be improved for the user to more clearly show a total of transaction fees on reports.

Vendor Response

by Flipcause on July 10, 2019

Hi Mary,
Thank you so much for taking the time to leave us a review! I'm so happy to hear that we've been able to support your organization in creating campaigns, registering participants for events and now updating your website! We love hearing that your Success Team has been responsive and able to give you the support you need. Thank you also for your suggestion on how we can improve reports. Reporting upgrades is on our roadmap and I will be sure to share your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!

Everything is wonderful except mobile

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: What you get for the cost is incredible. No hidden fees or surprises. The success team is very responsive as well as the company as a whole. I've seen changes implemented in the platform that I asked for! They are constantly working to improve the platform and add everything that could be helpful to an organization.

Cons: The new mobile functionality has not been a good experience for us, and the follow up support with our problems and questions after our event was lackluster or didn't have the sense of urgency we would expect when you feel like you're missing a lot of money from an event. We thought transactions were going through during the event but it appears many of them didn't actually, with no way to recoup any of it.

Vendor Response

by Flipcause on May 15, 2018

Hi Megan,

Thank you for your feedback! Providing stellar service is of utmost importance to us. We're so sorry to hear about your event experience! We just pushed an update to the mobile app that fixes this payment issue from recurring. Please update your app to the latest version. We're also looking into what happened with the particular response you received to the issue, and want to make sure this doesn't happen again. We'll be reaching out directly to you as well to ensure this has been fully resolved. Thank you so much for bringing this to our attention!

I've been at two non-profits and used Flipcauase for both organizations. It's user friendly!

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This platform is extremely easy to use and easy to teach. I'm glad that it has an intuitive backend that I'm able to use and train folks on my team within a day. The best part is, every time I need training on a new function, my success manager is able to get on a call with me within 24-48 hours to help. It's worth the money. For our non-profit, this platform has increased donor engagement for our year-round programs.

Cons: I wish Flipcause was compatible with our CRM system. Unfortunately, we've had our system in place for years but it's not a big deal that to us. Our membership database is always changing so it's not a huge inconvenience to import new contacts.

Vendor Response

by Flipcause on March 22, 2018

Thank you for your review and feedback, Rachelle! I am so glad to hear of the ways this has made your life easier. I hope we can bridge the CRM gap for you soon. Did you know that we're just weeks away from releasing our own CRM as well? You can contact Christy or Alex for more details. Looking forward to seeing if this helps! Let us know how else we may be of assistance. -Darya

simple, user-friendly, exactly what we needed WHEN we needed it

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flipcause is the best service provider that I've ever encountered! At a time that the non-profit I work with needed a little boost with some of the services we were offering, but didn't know how to get there.... then came Flipcause. **Cue Angels and the Chorus** Events are easy to put out to the world, donations are streamlined, and even our website is able to be included. Have a question? Ask it. They're there for you. Need help putting an event out there? Ask it. Don't have time to put all the pieces of your event out into the world? They've got your back. As someone who has worked with a different companies that have all the pieces spread all around, this is the *BEST* because everything is all.right.here. One stop shop. And friendly. And our non-profit budget can manage it. Just do it. Hop on the 'why flipcause' call. You won't regret it!

Cons: Literally nothing. If I *HAD* to say a least, it's that it's not immediate. And that's on me... usually because I forgot to send them something... but it's as close to immediate as you can get when dealing with a company (literally 24 hours usually)!

Overall: Other than an awesome website, a whole team of people there to help make my non-profit look better, and a super-easy way for our donors to interact with us? Not too much :)

I LOVE Flipcause

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Super easy to use. Making website changes is a piece of cake! Setting up donation pages, special fundraisers and an online store is intuitive and simple to do. And now Flipcause has a database (not sure if it is still in beta) and you can pull all the reports you need! I love this company from their software to their AMAZING customer service.

Cons: Nada, there is not one complaint about Flipcause.

Overall: Our small nonprofit has never had a database, now we do. I can make changes easily on our website. I set up our first store! The customer service for questions or concerns is EXCELLENT. You reach a real person and they care about your call.

Vendor Response

by Flipcause on March 25, 2019

Hi Nancy, thank you for this review! It makes us so happy to hear that we're successfully accomplishing what we set out to do: saving you time, helping you get off of spreadsheets for data management, and most of all being able to be there for you with real live humans who care about your work! Don't hesitate to let me know if there's anything else we can do to make your life easier.
- Darya, Client Experience Director

Easy to use, and they actually provide SERVICE!

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is intuitive. I was able to jump right in and add, delete, and change content when I took over for our organization. I'm doing similar tasks for other organizations on with other software, and I've recommended they switch to Flipcause because the same tasks take fewer steps and much less of my precious time.

Cons: We haven't found anything we don't like yet.

Overall: We're managing our public content and tracking our donors. Flipcause makes it easy. When we use the phone line for help, we actually get help! The help staff are more than courteous and respectful, they have solutions, and they're enjoyable to talk to.

Vendor Response

by Flipcause on June 20, 2019

Hi Jennifer! Thank you so much for your review. We love hearing that we've been able to save you time and provide you with great customer service. Your Success Team is always available to make sure you get your job done quickly and easily, so don't hesitate to continue to reach out when you need us!

Capterra loader

Customer-centric, growing, value-priced.

Jun 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Flipcause team is very responsive to their customers. They don't feel like some gigantic organization that doesn't have time for you, like a lot of services out there. They're constantly working to expand and refine their product, and as a fellow startup, I can appreciate their roadmap and progress. And I don't think you'll find any other software that does as much for non-profits for their pricing. It's pretty unheard of.

Cons: Some of the backend of setting up campaigns and managing contacts is not as intuitive as I would want it to be. However, their support teams are super-accessible and willing to help. And, honestly, the more that a system is able to do, the less intuitive it generally is...no matter the system, you have to put in the work to understand it.

So glad we found Flipcause

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The team is so attentive to our needs. Any time we need something done or have a question, my requests are handled timely and I never get the impression that my needs arent important. I love the capability of integrating with our website too! And the ability to automatically track donor data in one place from transactions makes my job so much easier

Cons: The report creating process can be a bit challenging. Some things require more steps than seem necessary

Overall: I've loved flipcause! They are exactly what we were looking for at such a great price too!

Vendor Response

by Flipcause on June 19, 2019

Hi Katie,
Thank you so much for taking the time to leave us a review. We're so glad you found us too! We love hearing that your Success Team has been able to provide you with stellar service and that our platform has been able to make your job easier, that's what we're here for! In terms of reporting, we totally hear you. Reporting upgrades is on our Roadmap and we're excited to simplify the process for you.

Flipcause has been invaluable in organizing and developing our new non profit campaigns and goals.

Nov 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flipcause provides a useful financial reporting structure for small non-profits and a creative springboard for fundraising ideas. The staff is available and helpful in problem solving . The simplification of record keeping provided by this system allows us to focus on our programming and on the animal residents of our Sanctuary without a big administrative overhead.

Cons: Would like to see a donate by text feature added- believe that may be available soon and the addition of this feature would make fundraising easier.

Overall: Highly beneficial to our very small non-profit in developing fundraising campaigns and in planning and hosting events-it is a cost effective low overhead administrative tool that we have found to be invaluable.

Capterra loader

Best Non-profit Merchant

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer service is their superpower. The software is definitely the easiest to use but their customer service is beyond anything I'm accustomed to. As a website developer I"m always advising clients on merchant services, and flipcause is my number one for nonprofits.

Cons: The portal is a little dated but has not reflection of the product or service.

Overall: I'm currently working with my fifth customer and implementing FlipCause and my customers just love their services and customer service. So when my clients are happy I'm happy.

Vendor Response

by Flipcause on August 24, 2018

Randy, thank you so much for your thoughtful review. We love to hear what's working for you and the opportunity to provide timely and personal support to help our partnered organizations grow and do more!

Capterra loader

Excellent customer support with a very quick response time. Very easy to use!!!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. We are able to use Flipcause for all of our financial backend needs. Campaigns can be tailored to use peer to peer fundraising, event ticket sales, merchandise sales and volunteer management. The platform is also donor friendly and gives the donor the option to cover all fees so that more funds come to us. They will also design individual campaigns for us - this is HUGE for a small staff of two.

Cons: Like with anything new the hardest part is simply learning the basics! I have found it hard to find tutorials on my own but their customer service staff is so quick to respond that it really is a non-issue.

Hands down this is the best tool for small nonprofits .... a must have!

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Integrates in one place your website, various campaigns (events, donations, volunteers, etc.), donor management, and payment processing. Much less expensive than using separate tools. Fabulous support and service!

Cons: Still in development and so sometimes the campaign tools don't have the degree of flexibility to do very specific tasks, eg.: In-kind donations without payment processing (I did a work-around in Volunteer); Pay-at-the-door option for event registration. But the Flipcause staff is excellent in either creating the tool or showing me a work-around.

Vendor Response

by Flipcause on July 09, 2018

Thank you for your feedback! We are happy to hear that our support team has been able to help you get the most out of our tools. We are always looking to make improvements and your feedback is valuable in guiding those changes. We are currently working on some updates with the goal of making our campaign tools more flexible, we are excited to share those updates soon. As for Pay-at-the-door option for event registration, great news, we have launched our Flipcause LIVE Mobile App and card reader that would be able to accept payments during an event! You can call us at 800-523-1950 or email your Success Manager and they can get you set up with a card reader for your next event.

Flipcause impresses me everyday! It beats eTapestry and does even more than we hoped initially!

Mar 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The look is very clean and professional for our customer who use it

The ability to clone previous projects is very efficient

The customer service and user help is unbelievable

There seems to be a solution for everything I want to do

For software, it is fairly intuitive and easy to learn

The cost makes it an amazing value

Cons: If I had to nitpick, I wish it had a way for the giver to register a pledge. We have to deactivate the activity page and that deactivates some of the features.

Overall: Flipcause helps us promote and solicit donations for projects, manage donor information and communication and, to our surprise, is the exact tool we needed for providing online registration for people who will participate in projects.

Flipcause has allowed us to work more efficiently by providing the tools and means for participants to create their own fundraising page, eliminates paperwork, and makes reporting very easy.

We were expecting to have to use (and pay for) two or three different solutions to accomplish our goals, but Flipcause addresses all our needs for one low cost.

Vendor Response

by Flipcause on March 20, 2018

Tory, thanks so much for your review! I'm so glad to hear of the ways this has made your life easier. Thank you also for your feedback on pledges. Pledge functionality is on our roadmap, but it may be some time before it's released. Keep sending us your suggestions, we're always building based on our clients' feedback! -Darya

Flipcause has been a great transition for us from PayPal.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use Flipcause for online donations on our website. It simplifies this process for our donors. It gives them the opportunity to select from various fields for their donations and also includes the feature for our donor to opt to include the processing fee with their donation. The majority of our donors are including this expense in their donation which helps our agency in reducing cost.

Cons: I would like to see a detail of the items for each specific deposit we make. I typically have to manipulate the system to create what I need and then sometimes I have to cross things off.

Overall: It is more user-friendly and more of our donors are using this process to submit donations rather than mailing checks. The Flipcause feature to email receipts and acknowledgments is wonderful too even though we still generate our in-house acknowledgments to donors and families.

Vendor Response

by Flipcause on May 18, 2018

Hi Barbara,

Thanks so much for your feedback! We're so glad to hear you and your supporters are finding it easier to use and it's helping you save on processing fees. We are working on improving the transfer/funds process and would love to have your input. I'll be contacting you directly. - Darya

Flipcause will have you back-flipping with joy!

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: As a VERY small nonprofit organization, our team searched extensively for a partnering entity that would allow us to manage and track activity as efficiently and economically as possible. Thanks to Flipcause's excellent user interface, bargain pricing and UNSURPASSED customer service, our goals have been achieved.

Cons: In my personal experience, there is nothing that I dislike. That notwithstanding, I very much look forward to the day when Flipcause launches its full-up CRM platform.

Overall: Our experience with Flipcause to date has been overwhelmingly favorable. The support team that services our account is always available in a timely manner, and whenever we connect with a member of the team, the issue at hand is swiftly resolved.

Flipcause has become invaluable to my organization. Training was great and support is fast.

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We use the software for ticket sales, registrations, donations, and peer to peer campaigns. It helps us keep track of event attendees and donors. Creating campaigns is fairly simple and the customer support center is great for those times I can't figure something out. I also like the low credit card percentage.

Cons: It is sometimes difficult to figure out how to run the exact report I want. There doens't seem to be a way to view a report before completing it to make sure I am capturing all the information I need. I would like to be able to view and change the report before sending it because if I miss something I have to start the process all over.

Capterra loader

Flipcause is an AWESOME platform and so incredibly easy to use. Pledge fulfillment is a breeze!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My accountant LOVES the reports I can generate for each campaign. I can easily create mailing lists, track donor gifts, and use the data to increase donor pledges. The web site is super simple to create with drag and drop elements. Customer service is top notch and the company is constantly finding ways to make a great product even better!

Cons: Ummmm... they just updated some functionality so this may be out of date (I haven't gone in to see the new dashboard) but it would be super duper to save graphic elements in the platform so you can build a gallery of photos and design elements instead of always having to upload them.

Capterra loader

We LOVE it!!!!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The fact that we have control and it is quick and easy and looks great! We appreciate the drop in features.

Cons: No crowdfunding or mobile features also would like to see other options for headliners and large pictures.

Vendor Response

by Flipcause on July 09, 2018

Hi Lori, thank you for your feedback! We are glad to hear that Flipcause has been quick and easy to use. We definitely hear you about wanting more front-end design options, we are working on creating more options in the future and appreciate your suggestions. We do also have the ability to set up crowdfunding campaigns on Flipcause: https://www.flipcause.com/rewards. All of our features are also mobile responsive and we've recently launched our Flipcause LIVE Mobile App for IOS and Android and mobile card reader: https://www.flipcause.com/app. You can call us at (800) 523-1950 or email your Success Manager if you'd like support in setting up a crowdfunding campaign or getting a card reader.

Great prompt service. They did exactly as I'd asked in time for me to forge ahead!

Nov 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I can do a lot with minimal skills and what I can't do, Team Phoenix does for me. It's not THAT different from Wordpress, which I've used in the past. The home page looks great. There's a SUPPORT button that pops up on each page, but it's respectfully in the lower right corner so it doesn't feel too grasping. We can change the content ourselves as we add more Peace Missions. Other Peace Games Ambassadors should be able to add their content too which will add more and more followers to our cause, which we desperately need!

Cons: Can't figure out how to add text to pix, but I'm getting there. My assistant figured out how to add a BLOG to the menu on her own, so it's not rocket science. I think I'll be able to figure it out so we can add the immediate and ongoing story of our work for our supporters. It's a learning process and certainly not rocket science! Whenever faced with a problem, the Team has fixed it within 2 days, so that solves the problem, but it feels best to DYI.

Overall: Weebly? Great for our purposes.

Capterra loader

Great fundraising platform at a good value

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use, so our non-development staff can create their own fundraising campaigns. The cost and the transactions fees are also very low compared to what I found with other fundraising platforms. The customer service folks also always respond very quickly and are helpful.

Cons: I have suggested to Flipcause that they combine the Donation level selection page, Personal information entry page, and Card information entry page into one page. Less clicking for potential donors. They responded positively to my suggestion and are passing it on to their development team for a future update.

Overall: We have raised a lot of donations and paid less for the transactions than when we used other fundraising platforms.

Your team is always available and they provide excellent help.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and adaptable to our website. Reports for all donations and student fees is easy to access. Our staff find it a great program.

Cons: Some features are not available. For example, we would like to use it for Donor information and tracking.

Vendor Response

by Flipcause on July 20, 2018

Hi Vivian, thank you for your feedback. Great news, we recently launched our CRM beta which can be used to track donor information. Here's more information on our CRM beta: https://www.flipcause.com/crm. If you have any questions or concerns about CRM give us a call at 800-523-1950 or email your success manager.

From day one the service has been great, and it has not fallen off.

Jun 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flipcause's ease of use and pricing are the most wonderful aspects of the software.

We have a small staff for our non-profit, so having this tool make many aspects of fundraising for efficient is also great.

Cons: I already get a great return on investment, but I would like more functionality to be added. But in classic Flipcause style, they are working on adding more functionality!!! What a great decision to go with Flipcause.

Overall: Ease of use, great pricing, makes many aspects of fundraising more efficient.

Superior Fundraising Software

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All of our donations and fundraising data automatically sync with the software which is incredibly helpful because entering the dollar amounts is tedious. The reports feature is my favorite Flipcause feature because it helps us track funds and donor engagement. The cost if reasonable for non-profit organizations and its nice that the software is intended solely for non-profits. The direct link for donations and payment button look great on our website. The events and registration features are very useful for fundraising events. I also love that there is a mobile app as well.

Cons: The website editing tools were my least favorite feature but customer service was really helpful with figuring them out.

Overall: Flipcause has helped our organization run more efficiently and our donations have increased since we started using.

Made the switch to Flipcause last fall and we've been very happy!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Clean, modern look. I also like the easy report features, simple one step process to add a payment, and the option to allow donors to cover their transaction fees.

Cons: Printing receipts is tricky - it wants to pull up the previous donor receipt and is slow.

I also would like to see an option for peer to peer fundraisers to be able to see their donors mailing addresses for hand written thank you notes. Anonymous donors do not show for peer to peer as well - it is fine not to show publicly but it would be much easier if it showed the individual fundraiser.

Email functionality from the database would also be a big bonus.

Embrace the technology! You won't regret it!

Jan 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility to customize

Cons: Learning curve, things are somewhat spread out so you have to go to a few different areas in order to make some changes.

Overall: We are a very small organization who values every single dollar that comes in. The FlipCause platform allows us to operate much more efficiently while allowing our supporters an easy and secure avenue to contribute to our programming. While there is a learning curve with getting things set up initially, we are supported 100% by our wonderful Success Manager. She is knowledgeable and patient in getting us up to speed. In addition, they are always looking to improve and are appreciative of our feedback as it helps them to create a more robust system for us, the non-profit users.

Give it a shot! I promise you won't regret it!

Flipcause has been great adapting to our needs!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The adaptability for use by our 150+ member projects has been really helpful. The donation money arrives in the account quickly and it the reports are clear.

Cons: We gave up on the ticketing system because it wasn't user friendly. Data entry was painfully slow and other ticketing services run more smoothly.

Excellent

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the features that flipcause provides with the website from the fundraising ability to the CRM database

Cons: We have not had any issues with the software.

Overall: Each time we want to make a change or add something to our site, the team is quick, responsive and detailed with our requests. The turn times have made it easy for us to launch our new ideas. We are happy with the service that Team Super Nova provides our team.

Vendor Response

by Flipcause on April 02, 2019

Cristie, we¿re thrilled to hear that your team and concierge is helping you get your jobs done quicker! Stellar service is hugely important to us. Thank you for your review, and don¿t hesitate to let me know if there¿s anything else we can do! ¿¿
- Darya, Client Experience Director

LOVE IT! It's a game changer for us!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and setup. Help is EASY to get, and quickly. We have raised a lot more money that we ever could with people just being able to "mail a check" ... the monthly recurring donation aspect is awesome! The event registration is so easy and our community loves the options we can offer, and so do our teachers!

Cons: I had a learning curve with posting the links to our personal website, but did get Flipcause to help. So my con was a hard one personally for me, but it was done quick with the help of support!

Overall: It's easy. I am busy. I don't have time to jack around with junk ... and this thing is beautiful, and looks matter in the modern age of electronics. It's updated, it helps us "fake" we are in the know of the century on paying online, monthly donations, thank you's, etc. when really it's all FlipCause that does it for us!

Prior to Flipcause we struggled to maintain our website and keep it current, effective and viable

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about this software, it's ease of use, reports, ability to create fund raising campaigns, make changes and their customer support is beyond great! What I like best however is how quickly and professionally they respond to our needs and interact with my team. If I could I would give them 10 stars out of 5!

Cons: I have asked every member of our team to tell me what their issues were with Flip cause and thus far there are none. We love the responsiveness, the cost vs. value is outstanding and as such I have no negative comments!

Overall: The software has enabled our team to respond quickly to changes, create very effective fund raising campaigns, effectively track contributions, and most important to remain relevant as a non-profit. Our organization is comprised of all volunteers and the funds we raise go directly to the work we are doing so any administrative cost such as web hosting etc. affects our ability to fund our projects. Flip cause is an incredible value proposition for our non-profit!

I am not a tech person but FlipCause is so easy to use.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about FlipCause. Ease of updating the website, blog. Online donations are easy. Donor data collection amazing. Crowdfunding a piece of cake. Customer service is excellent. I LOVE FlipCause.

Cons: What I like least about FlipCause is that more people aren't using it. I don't remember how I came across FlipCause but I am so happy I did. NEVER a problem, thus no cons.

Flipcause has been incredible for us! We are able to facilitate and increase fundraising efforts.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and use! Flipacuase is constantly upgrading their systems and customer representatives are always available.

Cons: There really is not that much not to like. It is very intuitive and easy to integrate into your website.

Flipcause has met and exceeded all of our expectations.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of the features are available at every price point, and there is ongoing development to continually improve the software. The developers listen to the customers and have created a dynamic, beautiful product that's easy to use and meets so many different needs.

Cons: There are some minor customizations that would require access to the coding that customers don't have - which I understand the reasoning behind. The restriction maintains quality control. We have very few complaints about this software.

Overall: We are able to run almost every campaign type we need and have a huge amount of flexibility.

Great product in theory but still working out kinks

Jul 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I'd recommend Flipcause to a medium-sized, well-established non-profit looking for something new in the fundraising software market. Flipcause isn't that great for start-up non profits with small budgets and low donor activity.

Pros: Customer service is great. The option to allow donors to take on the card processing fee is fantastic. Product has a lot to offer, features-wise.

Cons: Company is still growing so some tools are not in place yet (like a shopping cart feature for multiple purchases), overall look and feel is a little cheesy but it gets the job done, site can be glitchy on occasion

We've only been with Flipcause for 2 months, but I'm loving it already!

Sep 30, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Most of all I like the customer service! Our success team is easy to contact and works very, very hard to meet my every request promptly and completely. I like the new website, and I enjoy being able to make some minor changes to it myself. However, the success team does all the big stuff and takes a lot of work off my plate! I still have a lot to learn about the possibilities for our organization, but right now I'm glad we chose Flipcause. What a great organization for small non-profits!

Cons: Sometimes the editing site does not work, and I'm unable to add new events, download documents, or save my work without lots of tries.

I really wish the site would cooperate with Constant Contact as well as Mail Chimp.

We are also waiting in hope for the site to be able to do online auctions.

Streamlined Service

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As a small organization, we'd never been able to justify investing in fancy CRM. We cobbled together the services we needed, often losing high percentages of our donations or ticket sales.

It was a constant nightmare of keeping track of which donor preferred which method, not to mention the hassle of reconciling so many accounts. With Flipcause, we don't have to compromise.

We have customizable service, at a rate we can afford, and we have an account manager who treats us like we're his most important client. I know exactly who I'm talking to when I call for help. Over this past year, I've seen how my feedback impacts the platform's growth. It's exciting to watch a service evolve, and to grow along with it. This attention to customer feedback means that all of the users are benefiting from others' experience.

I didn't think it would be possible for us to get a service that was so flexible within our budget. My teammates and I are able to use the service for our very different needs - from volunteer management, event registration, to fundraising. I love that I can create a specialized campaign with such ease.

One of the biggest rewards has been starting a recurring donor program. I set it up during our free trial, and by the end of that month, I knew we would stay.

Flipcause enabled my organization to make a dramatic shift towards capturing online donations.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: No additional add-on charges for different products & services

Extreme cost-to-performance value

Campaigns can be created and edited very quickly and easily

Very easy to use

Cons: No "shopping cart" function

Not all fields can be customized

P2P campaigns are not end-user friendly

When editing published sponsorships/registrations groups/store items, after you hit save it closes the entire section of published fields. This is annoying when you have to make edits on multiple fields.

Outstanding!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The platform is easy to use, easy to understand, and what we needed help with our account manager was right there to help us.

Cons: There is No text to give feature. We would really like to see this as we used a text to give platform prior so many of our donors were looking for this feature.

Flipcause works well for us in accepting online donations, recruiting volunteers, event registration

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, customize, and integrate to our site. We are able to retain branding with it. Allows for many functions in event registration.

Cons: Not a great CRM tool. Also wish that reporting was better - you cant make changes to reports and have to wait on customer service to do that.

The exact missing piece to the puzzle that I needed

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user-friendly, the customer service is timely, the functionality is amazing, and it is serving a huge void of something that was missing for taking the foundation to the next level. It is an industry low price at a high-quality value.

Cons: Is there any? Everything about the software is something that is pivotal in terms of donor management, volunteer management, ease of transactions and donations.

AMAZING

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to use, but my fav part is the success team. They reply so quickly and are always incredibly helpful. Life changing. I also love the reporting. I used to maintain tons of excel documents trying to keep track of everything and FC automates that and eliminates all that extra work and all the possibilities for data entry error.

Cons: I wish there was an annual users conference. I feel like I only know 1/8 of what the software is capable of doing.

Vendor Response

by Flipcause on May 15, 2018

Hi Sarah,
Thank you for your feedback! What a fantastic idea - a user's conference! We are looking into more ways to provide resources to ensure everyone is getting the most out of Flipcause and everything it has to offer (which is a lot). Thank you for your suggestion, we will definitely factor this into the improvements we're working on.

Excellent customer service

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We formally had website, CRM, crowd funding and donation processing spread over four platforms. Having an all-in-one system has been a time and money saver! I love how we get a personalized team to help us keep things running smoothly.

Cons: I wish there was a system that allowed us to send out bulk emails, as well as an app that allowed us to access donor info on mobile devices.

The website built and the service provided are outstanding.

Jul 25, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our customer-support tech, has been very helpful. His ideas are great and his follow-up is excellent. Whenever I have a question, he answers it; whenever I have an idea, he helps me improve it. The website that Flipcause built is professional-looking and addresses all our needs.

Overall: Problems I have with learning about all the features of the website are answered quickly and correctly by our representative.

Capterra loader

We've used Flipcause for almost a year, and are very happy with it! It makes so many tasks easier!

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is excellent - I love that I can send a request to my concierge to set up an event or a class, it will be set up quickly AND I can log in and fiddle with it myself, to make it just how I want it. Best of both worlds! I also love the fact that donors, ticket buyers, students have the option to cover the credit card fees. So many of our constituents have taken advantage of this feature that we have more than covered the cost of the service!

Cons: There are so many options and features available that sometimes set up can be a little clunky. Sometimes I wish there were some "streamlined" options. And occasionally, there is verbiage that I wish I was able to customize.

I like that I can create templates to personalize Flipcause to look like our brand.

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the flexibility for integration into our website and our users like the ease of use. We also like the ability to be able to customize Flipcause to look like our branding/website.

Cons: I cannot email through the sight. We still need to use Constant Contact to send out our information. Would like to have the ability to create email blasts, newsletters, financial records that can be personalized to look like our brand.

Overall: Ease of integration.

Vendor Response

by Flipcause on May 22, 2018

Hi Ida,

Thank you for your feedback! It's true, at the moment Flipcause does not include robust mass email communications features and is designed to work in tandem with an email marketing tool like Constant Contact or MailChimp. We are working on integrating communications more into our platform down the road!

Great donation platform! Easy to use! Great customer service!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that this platform is so easy to use and customize. Also, customer support is amazing and I know that I can get help setting it up just the way I want.

Cons: I'm looking forward to additional functionality that will enhance my ability to use this for reporting. I am especially looking forward to the CRM function.

Vendor Response

by Flipcause on July 09, 2018

Hi Jamie, thank you for your feedback! We are glad to hear that Flipcause has been easy to use and we have been able to provide great customer service, we are here to help serve you and your nonprofit! I am also excited to announce that we have launched our CRM Beta. I will reach out to you on how you can get CRM set up on your account. We are still in Beta testing, but we'd love for you to try it out and give us feedback on how best to improve the tool.

We have felt very supported by Flipcause and all the extra details allow us to be more creative!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's a one-stop shop for our fundraising capabilities. Having everything under one site leaves us time for following our mission and getting the work done!

Cons: The learning curve was a little challenging but worth it! Thankfully our IT guy has it all figured out so I have a good go to when I have questions. He felt that working with you guys was great!

Best move our organization has done in a long time

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to post appeals for donations and to collect money is so simple and easy that it has allowed us to raise more money in the last six months than in our first 3 years.

Cons: Sometimes the website designer doesn't do things we would like to do. We have to figure out how to get the things up we want.

Exactly what a small non profit needs. You get a team of experts for very low monthly fee.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The dedicated team that helps you build the best website. The ease of availability to this team. They ask questions and verify my needs for each request.

Cons: Only that I'm not more hands on with it. But, that's my choice at this time. Accepting credit card payments at events. However, I think they have resolved that and now offer that.

Vendor Response

by Flipcause on July 09, 2018

Hi Kimberly, thank you for your feedback! We are so glad to hear our support team has been valuable to your nonprofit, we are here to help you get the most out of our tools! As for accepting credit card payments at events, you are correct, we have recently launched our Flipcause LIVE Mobile App and Card Reader to accept payments during events. I will reach out to you to get you set up!