# TrakIT Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TrakIT the right Logistics solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136493/TrakIT/reviews

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TrakIT

4.3 (15)

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Last updated March 13th, 2026

# Reviews of TrakIT

Ease of use

4.2

Customer Service

4.2

## Showing most helpful reviews

Showing 1-15 of 15 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
ICT Business Solution Manager  
Mining & Metals  
Used the software for: Less than 6 months

### "Easy to use"

September 12, 2018

4.0

TrakIt can fulfill my customer's need (in logistic software) with very economic budget.

Pros

can be easily customized, friendly user interface and has mobile application capability.

Cons

Specific for logistic business, need to modify the platform for other purposes/area of business.

Review Source

VR

Verified Reviewer  
IT Manager  
Government Administration  
Used the software for: 2+ years

### "Leaves Much to be Desired"

July 30, 2024

4.0

Pros

TrakIT is fairly user-friendly and once things are configured it's not difficult to get by.

Cons

It lacks in functionality and the support team is not helpful in the slightest.

Review Source

Response from Bitmetric Solutions

August 2, 2024

Thank you for your response. However, I believe you have mistakenly reviewed our product instead of actual product you use. TrakIT is a logistics workflow management system (https://trakit.in) and not is use by any governments. I request you to kindly check the product that you use and remove your review.

MT

Mory T.  
TBL / MH  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Simple"

February 21, 2022

3.0

Pros

Simple and easy to use - the tracking syeme

Cons

Many possibilities we can have from TrakiT

Review Source

Response from Bitmetric Solutions

September 28, 2023

Thank you for the review.

SS

Sib S.  
Finance Operation Responsable  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Good system for logistics business, shipment tracking, cost & revenu managment, reports, etc."

September 26, 2023

5.0

Pros

Finance modules, allowing to manage costs & Revenu for each job.

Cons

Probably accounting part in order to get include all business managment aspects.

Review Source

Response from Bitmetric Solutions

September 28, 2023

Thank you for the kind words. We appreciate it.

KS

KOUAYIB S.  
Yaounde office Responsible.  
Logistics and Supply Chain  
Used the software for: 2+ years

### "New uploading form."

September 3, 2018

4.0

When TRAKIT is well used by all, -You have a very quick response of any questions by consulting the software. -You have a great statistics overview on your files. -Eliminated the loosing times to request docs to colleague by directly upload in the system...

Pros

Very easy to use with No Bugs. The software is updated each time.

Cons

Almost nothing for the moment. I will request the work on the multi uploading documents, for many Trakit Number reference. -May be via email UPLOADING (even 10 docs attached / emails) -May be via system search in one file create and document renamed with the TRAKIT Number reference. -May be by adding a Multi-upload Option ...

Review Source

Response from Bitmetric Solutions

September 12, 2018

Hi Kouayib, Thank you so much for the review. TrakIT already has a document upload functionality by email. You can simply send an email (with any number of attachments) with a specific subject and the attachments will be uploaded. Please see this link for more assistance: http://help.trakit.in/update-by-email Best Regards, Arjun Khosla

IA

Imelda A.  
Fin-Ops Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "TRAKIT REVIEW"

September 3, 2018

5.0

Trakit has provided a remeakable solution for data storage, communication and event update needs.

Pros

Trakit is user friendly, well organized, easy to upload documents through bulk update, easy to email documents to vendors and customers whose e-mails are already available in the system, reliable data storage(I have been able to access files for shipments handled before I even joined the company.

Cons

Sometimes changes are made to the software that make it less user friendly

Review Source

Response from Bitmetric Solutions

September 12, 2018

Dear Imelda, Thank you so much for the review. We're always working on making TrakIT better. However, if you find any changes that are less-user friendly, please do let us know and we'll will immediately improve it. Best Regards, TrakIT Support

JFA

Jean Francois A.  
Customer Care Partner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best Transportation & Logistics & Supply Chain Software"

September 3, 2018

5.0

Cost saving on demurrage, storage, detention on Hinterland Corridors in West Africa.

Pros

TrakIT is the best transportation, Logistics and Supply Chain software. It is very easy to use, and permits to have global visibility on your business. With TrakIT you can follow the end-to-end process of your customers and update them about the status of their shipment. TrakIT is very key for your activity.

Cons

The flexibility of the system, it is easy to use, it is a complete software. We have possibility to do saving with TrakIT, to share automatic report. This is what we like with TrakIT.

Review Source

Response from Bitmetric Solutions

September 12, 2018

Dear Jean, Thank you so much for the review! Best Regards, TrakIT Support

JM

Jackson M.  
East Africa Procurement Specialist  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Easy To Use"

September 5, 2018

4.0

1.easy of report pulling. 2.Documents attached even three(3) a go can be retrieved with ease 3.Makes work easier on updates

Pros

1\. Its easy to use 2.Reduces a lot of paper work 3.Keeps logs, hence you can trace who updated & when 4.Saves money, don't need to employ many filing personnel

Cons

1.may be in future it should include features whereby we can pull graphs/pei-charts etc, For now you have to convert report by yourselfs

Review Source

Response from Bitmetric Solutions

September 12, 2018

Hi Jackson, Thank you so much for your review. TrakIT has a Graphical dashboard where you can add charts of various types. Please take a look at this link for some guidance: http://help.trakit.in/dashboard Please contact us for any help if required. Thanks, TrakIT Support

SEN

Sorel ELZIE N.  
customer service coordinator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Add some event and dissociate each services"

September 11, 2018

3.0

Pros

it is easy to feel, useful for customer report and files historic.

Cons

there are some event that are no more available in the new system, and this is not matching with our local procedure step. this reduce the impact of our report. there are events that must not be indicated according to the service.

Review Source

Response from Bitmetric Solutions

September 12, 2018

Hi Sorel, Thank you for your feedback. Please note that the events and services available in TrakIT are decided by the administrators of each region. Please contact your administrator to add or remove events as required. As this is not a limitation of TrakIT, I hope you will re-consider your rating and review. Many Thanks.

Sonika B.  
HR Executive  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Good for Logistics Management!"

May 8, 2019

4.0

Pros

Ours is a Logistics company and there are really a lot of activities going on simultaneously. We are using a free trial of TrakIT and it helps to give a snapshot of all the multiple activities going on. We are able to design our own workflow and its highly customizable. We can keep track record of the progress of different tasks and manage them accordingly. This software can be taken into use by Logistics companies. Good one!

Cons

Some of the features are little bit complex to understand but can use the online support.

Review Source

NN

Naomi N.  
Finops Associate  
Logistics and Supply Chain  
Used the software for: 2+ years

### "The TrakIT Way"

September 4, 2018

4.0

I love working with trakit as I am able to automate the reports I work with on a daily basis ensuring that there's no chance of a backlog as all the data is made available on excel.

Pros

1\. User Friendly 2. A great tool for a filing system such that reference to a particular shipment is made by a click of a button, no physical files required

Cons

1.some changes have been made in the recent past that make it hard to pull a report for specific dates.

Review Source

Response from Bitmetric Solutions

September 12, 2018

Hi Naomi, Thank you for your review. Please do let us know there are any specific features you need and we'll be happy to implement them if you need. Regards, TrakIT Support

MB

Mehul B.  
Country Head  
  
Used the software for:

### "TrakIT truly transforms Supply Chain Management "

August 27, 2015

5.0

I have been using TrakIT for a few years now and can confidently say that it truly helped us transform the way we managed operations and customers service for our freight forwarding and transport operations. First of all, it is extremely easy to use and has a great interface, making it very easy to configure it and train your teams to use it. Since it is on the cloud, one can access the information anytime and anywhere. With seamless integration with the email client and a fantastic report builder, it sends out automated customer updates and reports - allowing customer service teams to focus more on face to face interactions with clients. And finally, the support provided by Bitmetric Technology is fantastic and extremely prompt. With the new 'Finance' module, TrakIT truly becomes a must have ERP for every freight forwarder and transport operator. I would gladly recommend TrakIT.

Review Source

pM

peter M.  
operations  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "TrakIt Review"

September 3, 2018

4.0

its so far the best I have used. user friendly

Pros

It is easy to use and learn and user friendly

Cons

At times it is slow, Buffers a lot. nothing more

Review Source

PJ

Priyeen J.  
Commercial Manager  
  
Used the software for:

### "Its one great assets any logistics company needs to have or invest in one."

December 10, 2015

5.0

\- Its a one stop tool for the operations team - handy tool for the commercial team, as it can guide them on the operations aspects - improves your working patterns - reduces paper work by a hug margin - I used to use the tool in my former company but i really miss it now.

Review Source

JC

Januario C.  
  
  
Used the software for:

### "TrakIT made my life easier "

March 23, 2017

5.0

My customers get more than expected, Management team get kpis report with accurate information and i can easily track my shipments

Review Source

Response from Bitmetric Solutions

April 12, 2017

Thank you for your review!

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