Who Uses This Software?

Small to medium-sized medical practices


Average Ratings

22 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • eVisit
  • evisit.com
  • Founded 2013
  • United States

About eVisit

eVisit is a patient engagement telehealth software platform for healthcare providers. The software allows physicians to connect with and treat their patients remotely and facilitates reimbursement for telemedicine visits. eVisit is transforming the healthcare delivery model and disrupting the $135 billion dollar primary care delivery market by providing physicians a tool to recapture patient visits from urgent care and emergency room facilities.


eVisit Features

  • Appointment Management
  • Bed Management
  • Billing & Invoicing
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management
  • Revenue Management
  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

eVisit Reviews Recently Reviewed!


eVisit has it dialed in

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Cons: Not much to dislike here. As with any IT platform like this, I just want it to work perfectly every time.

Overall: I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd at least 8 different companies before deciding to work with eVisit. I continue to be very happy with my decision. While most of these competing companies offer the essentials like HIPAA compliance, encrypted video, and ePrescribe, I have found the biggest difference with eVisit on the back end. Let's face it, it's still new technology and there are going to be IT problems. Some patients and even some providers are going to run into conflicts now and then. I certainly have. The difference with eVisit is when I do have an issue and call for support a human answers the phone. Not only that, it's a knowledgeable person that has been able to solve the problem real time and on the rare occasion that they couldn't, they put a ticket in that was vigorously addressed the very next day. My patient's have had the same experience when they have had the need to call and have been personally walked thru the enrollment/set up process. This has been a huge difference maker in my practice and definitely where you get great value for your money.

Recommendations to other buyers: I think eVisit is worth a very serious look. While their product is great it's the people behind it that make the difference. You can talk with them, troubleshoot, and make suggestions that are actively responded to.

Failed on multiple levels

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing - the website before purchase seems to have good information about telemedicine, so I expected it to be a much more high quality software.

Cons: Poor function - poor connectivity - missing minor features - silly errors like patients given the wrong date and time for appointment reminders - cannot access prior prescriptions - cannot access patient info from my phone. Terrible all around.

Overall: I have been trying for months to get this system to work but have continual problems with basic features. It is not intuitive, requires involvement with support to make any changes, they make stupid errors like giving out my personal phone number to patients, connectivity is always a problem, and it misses primary needs like being able to find a patient phone number from the app. Ridiculous. I would NOT choose EVISIT.com for your telemedicine platform.

Recommendations to other buyers: Don't sign up with evisit.com until they get their act together

Vendor Response

by eVisit on November 15, 2016

Dr. Murphy, as a company we welcome all feedback and see it as a gift. Thank you for taking the time to reach out to us, we are taking your feedback to heart and it has been shared with all of our department leaders. While your experience with our product is unfortunate it does not represent the experience reported to us by other physicians and practices. I understand that you have been working with our Customer Success team on some of these challenges, they will continue to help resolve these issues to your satisfaction. In addition, I have also left you a voicemail and would love to speak with you personally about your concerns, please call me at your convenience. As a company we are committed to simplifying healthcare, it is disappointing that this has not been your experience to date. We will continue to be committed to you and your practice to make this a reality. I look forward to talking with you soon. Jerrod Kuerth Chief Experience Officer, eVisit

eVisit enables us to establish convenient appointments and keep our patients under our care.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

Cons: Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

Overall: Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

Excellent customer service, follow up, and response time. Easy to use on both ends

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm very confident telling my patients that our office visit is HIPAA compliant and secure. Most of them have no trouble at all figuring out how to log in and use the platform. It's user friendly. I like that scheduling and billing is built in, and that patients can schedule themselves. I can also send treatment sheets, e-prescriptions, and attach other handouts as needed.

Cons: This is not a charting EMR. While it covers basic notes and you're able to create templates, I'm still looking to acquire another EMR (which means operating another computer during visits and having another patient portal for them to log into). There a few features that would be helpful; e.g. being able to schedule a patient myself, charge repeating fees and no-show fees (you can only charge them if THEY enter the visit). Seems to be some glitches with time zones.

Overall: Being able to see patients from any location with wifi has added flexibility to my growing practice.

Great product, great customer service, easy to use.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

Cons: There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

The biggest bang for the buck and good quality too.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

Cons: If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

Excellent. More words so that this will go thru.

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does the job I want it to do. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Cons: The occasional bugs. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Overall: The theoretical ability to eliminate both physical offices and practice medicine from home.

Excellent thoughtful design

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

Cons: Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

Overall: Notoriety, patient service

App is almost useless, lots of glitches, not user friendlt

May 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: This program is HIPPA compliant, and evisit has friendly and quick customer support for any issues that arise.

Cons: You can not see your schedule unless you are in front if a computer, patients get kicked out if their appointments, not user friendly,

Overall: HIPPA compliance

A little overpriced but a good product

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

Cons: Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

Overall: See above

Vendor Response

by eVisit on June 20, 2018

Jarrod, Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use. That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help! Carly

Horrible support, customer service and only connects to patient 33% of the time.

Mar 05, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Don't waste your money, is one of the cheaper platforms but not worth the headaches it gives the providers and patients.

Pros: Initial information obtained from patients is very detailed and gives the option to remove payment.

Cons: Video will only connect about 33% of the time or less, support never helps resolve any issues consistently says it is an internet issue. Worked with account manager to resolve issues and he provided horrible customer service, didn't respond to emails or help get issues resolved.

It is easy software

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How patient friendly it is and useful the software is quite self explanatory you create an account then see the doctor .

Cons: here's no denying that telemedicine is going to be an integral part of the future of healthcare in this country. Working in medicine nowadays, the ability to provide secure, reliable visits to patients remotely is critical. The hours I spent researching various methods, technologies, and full service companies all felt worth it when I discovered eVisit and their incredible team. From that first conversation and in every call, text, email, and video chat since, I've felt like every member of the eVisit team truly cared about my practice and my patients. They have worked closely with me along the way to ensure my launch was successful and that I'm continuing to drive more utilization with my clientel to meet the goals I had with respect to telemedicine. After being with the company for several months now, I'm still continually impressed by how user friendly eVisit is. If there is ever an issue that pops up, they are eager to help our patients out. Further, they have not only asked, but are actually interested in hearing my feedback about product improvements. I'm so glad I found eVisit when I did and know I made the right choice to work with such a fabulous company!

It has been efficient in allow me to see patient throughout the nation for our weight loss program

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use from the provider end. Let's me see patients around the nation without leaving my office.

Cons: Sometimes hard to use for patients and doesn't always connect well with the patient in regards to possible WiFi connection

Simple-Incredibly User Friendly

Mar 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: eVisit customer service and IT support are great. I appreciate how responsive and quick they are at answering my questions and ensuring our success with their platform. Integration with my practice's EMR was seamless, which was one of our big concerns. Very easy for the patient to see availability and to schedule an appointment. My patients' feedback has been very positive as well. Even patients who are far from "tech savvy" have told me they were able to have someone from eVisit support guide them thru the set-up process. Only occasional hiccups have been on the patients' end (i.e. not having internet connection or camera etc.). I have not encountered any problems with sending prescriptions or tailoring my calendar/availability. I was once apprehensive and even a little skeptical when I was asked to research telemedicine options by my employers for a large dermatology practice but eVisit has made the integration simple.

Friendly staff, overall great platform on desktop and mobile.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: eVisit is easy to use. Great scheduling feature. Seems to be easy for patients to set up and use. Comprehensive user interface.

Cons: Difficulty setting up new providers/onboarding is slow. Needs to have more options than just "Deny" as a response to a text notifying of a patient requesting an eVisit. Should have the ability to make a call to the patient directly from the text message in order to be able to communicate to the patient that you are not immediately available, but can connect with them at "such-and-such" time.

Capterra-loader

E-visit has addressed our needs

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is pleasant to look at. The actual visit is nice and seems to work well.

Cons: My patients have had issues signing on and they seem to have to go through a history screen in order to log in for their visit and to reschedule there seem to be some issues. Not quite seamless yet but its early days.

We have been subscribed to e-visit for a year . The initial set up for this software easy.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software was very easy to use and the initial set up was pretty straight forward. We mainly used this software for our legal cases.

Cons: Cancelling and doing a billing freeze for this software was a bit tedious . And the account manager that we originally worked with no longer worked there and no one contacted us to let us know that we would be assigned someone new. Compared to other telehealth software companies they were a lot pricier.

Great customer service!

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use/ user friendly for less tech savvy clients. Great tech support for provider and patient

Cons: No EPCS feature. Does not have EMR feature. Cannot bill for "no-show" patients. Expensive for limited features.

When it works its great to use...when it works.

May 03, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It's pretty easy to use. The visual setup is pleasing to the eye and makes it easy to navigate. However to cons are enough to make me reconsider my subscription.

Cons: The system glitches where the screen freeze. My clients only seem to be able to access the system 50% of the time. The cost for what I'm getting.

Evisit for telemedicine

Nov 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: great functionality, patients love it

Cons: some of the more rural areas have to catch up to the fast paced technology

Overall: Great customer service and growing with our company as we provide care in a new platform. This is an exciting time for medicine and treating patients in a new way. We are happy to have evisit as our team member.

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd

Oct 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Excellent. Easy to use.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service department is very friendly and helpful. I also like how easy it is to create a schedule for appointments.

Cons: Sometimes patients can hear me or see me or vice versus and I don't know how to help them. I usually have to end up calling them.

Vendor Response

by eVisit on June 20, 2018

Amanda, Thank you for taking the time to let us know how eVisit has worked for you. We love to work with you! We know it can be frustrating when your patients are having trouble seeing or hearing you and we want to help! Please do not hesitate to give our Technical Solutions Team a call when these issues arise, and we'd be happy to troubleshoot with you. Carly