--- title: "Navvia Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Navvia Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/136562/Navvia/" page_type: "product" language: "en" --- # Navvia Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Navvia ## What is Navvia? With Navvia Process Designer, you can easily design and document processes. With features such as prebuilt templates, easy-to-draw flowcharts, automated document creation, requirements gathering, and online collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. ## What is Navvia used for? [ITSM](https://www.capterra.com/itsm-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $18340 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Navvia?[Manage this product listing](https://www.g2.com/products/navvia/claim_requests/new?auto=true) ## Navvia Overview Updated September 2026 AI summary Navvia supports enterprise organizations with IT Service Management and Business Process Management by offering tools for change, configuration, contract, and incident management, as well as problem tracking and feedback collection. It features customizable workflows, templates, audit trails, and reporting, with deployment as a cloud-based solution. Integration options and granular access controls accommodate complex process and governance needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Navvia 0.0 VS. [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/) Starting Price $18340 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (3,038) Value For Money 0.0 (0) Value For Money 4.8 (2,347) Customer Service 0.0 (0) Customer Service 5.0 (2,006) ## Navvia alternatives [Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,077)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130182/Zapier/) [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) [4.5 (2,264)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146136/Lucidchart/) [Visio](https://www.capterra.com/p/201133/Visio/) [4.5 (3,284)](https://www.capterra.com/p/201133/Visio/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201133/Visio/) Highest Rated [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) ## FAQs about Navvia Overview ### What company size and specific industries is Navvia built for? Navvia is designed for enterprise organizations that need to collaboratively assess, design, document, and improve business processes. It is built for large teams that require enterprise-grade security, scalability, and process management capabilities, rather than for small businesses or niche industry use. Features and Usability ### What are the key features of Navvia? Navvia offers process modeling and designing, configurable workflow, approval process control, and change management for IT service and process operations. It also includes audit trail, version control, role-based permissions, document storage, reporting and analytics, activity dashboard, third-party integrations, and data import/export for managing governance and records. Integrations ### Which third-party tools and platforms does Navvia integrate with? Navvia connects natively to ServiceNow. Getting Started and Support ### What training and onboarding options does Navvia offer? Navvia provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup and instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Navvia offer? Navvia provides email/help desk support, a knowledge base, and chat. No reviewer feedback is available on support quality, so user experience details such as response time, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 834 ITSM reviews Capterra reviewers highlight these as the features buyers care about most when choosing ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Navvia supports **Incident Management**, which gives teams a clear way to log, track, and resolve service disruptions. However, it does not include **Asset Tracking** or **Support Ticket Management**. Instead, it offers **Problem Management** (**46%**), a related capability that helps teams identify root causes and reduce repeat incidents over time. Together, these features help businesses improve service reliability and giving teams better visibility into issue resolution and long-term service performance. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Audit Trail A record of all activities within the system, including user access, changes made, etc. Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Navvia 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Incident Management: Manage and track all disruptions and incidents - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $18,340 Flat Rate,Per Year ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.