--- title: "Surveytagger Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Surveytagger Software - reviews, pricing plans, popular comparisons to other Qualitative Data Analysis products and more." source_url: "https://www.capterra.com/p/136566/Etuma/" page_type: "product" language: "en" --- # Surveytagger Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Surveytagger ## What is Surveytagger? EFC is a real-time and automatic service that extracts the topics of discussion and the sentiment for each mention of a topic using Natural Language Processing and Artificial Intelligence. EFC is easy to take into use and operate, requiring no special knowledge from the customer in the areas of linguistics or statistical analysis. EFC runs in the cloud (Amazon Web Services) within the EU (in Ireland). ## What is Surveytagger used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/)[Text Mining](https://www.capterra.com/text-mining-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €250 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surveytagger?[Manage this product listing](https://www.g2.com/products/surveytagger/claim_requests/new?auto=true) ## Surveytagger Overview Updated September 2026 AI summary Surveytagger serves businesses of all sizes seeking to organize and analyze large volumes of survey feedback. Positioned within survey, customer experience, and text mining software, it combines feedback management, sentiment analysis, email marketing, and advanced text analysis features. Cloud-based deployment and API access support integration, while data analysis tools and dashboard reporting enable deeper insights for decision-making. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surveytagger 4.0 (1) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €250 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (6) Value For Money 5.0 (1) Value For Money 4.5 (5) Customer Service 5.0 (1) Customer Service 4.6 (5) ## Surveytagger alternatives [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (13)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Enterpret](https://www.capterra.com/p/276087/Enterpret/) [4.8 (6)](https://www.capterra.com/p/276087/Enterpret/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276087/Enterpret/) ## FAQs about Surveytagger Overview ### What company size and specific industries is Surveytagger built for? Surveytagger is designed for large enterprises that need feedback categorization, text analysis, customer journey monitoring, and data analysis. The vendor description does not name specific industries, so the product appears aimed at enterprise teams handling large volumes of customer feedback across general business sectors. Features and Usability ### What are the key features of Surveytagger? Surveytagger offers API access, dashboard reporting, and feedback management alongside text analysis functions such as natural language processing, sentiment analysis, topic clustering, language detection, and tagging. It also includes taxonomy classification, predictive modeling, commenting or notes, data analysis tools, monitoring, and email marketing features for organizing and analyzing survey responses. Getting Started and Support ### What training and onboarding options does Surveytagger offer? Surveytagger provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for setup and feature review. Getting Started and Support ### What customer support options does Surveytagger offer? Surveytagger provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. These channels give users written guidance and self-service help for common questions and setup needs. No reviewer feedback is available here to describe response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 10,704 Qualitative Data Analysis reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating survey software: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Surveytagger is designed around survey tagging and analysis workflows, giving teams a way to organize response data and review feedback in more detail. Its feature set supports categorizing survey inputs, spotting recurring themes, and managing qualitative responses more efficiently, helping businesses turn collected feedback into clearer insights for reporting and decision-making. API Application programming interface that allows for integration with other systems/databases Commenting/Notes Leave comments and notes on documents for others to view Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing Create and send email blasts/campaigns Engagement Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. Surveytagger 17 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Commenting/Notes: Leave comments and notes on documents for others to view - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Email Marketing: Create and send email blasts/campaigns - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Language Detection: Identify different languages - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Topic Clustering: Identify topics to prioritize document research --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic €250.00 Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LV Loek V. Telecommunications ### "Quickly see key areas your customers complain about" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2016 Having used Etuma for a few years I have come to appreciate how easy it is to use the service to find the key themes in our customers' feedback, pointing you quickly to the key issues. It is also easy to connect new data sources, and it can handle feedback from different languages. Like with any language / text analysis solution, it takes a bit of time initially to get the results finetuned. Pros Easy to get started. Multi-lingual. Quick to get to the most important feedback areas. Rather affordable, not expensive to take into use. Cons It can take a few months to finetune the analysis results, but that's the same for any text analytics / language processing solution. 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