Etuma

Etuma

4 / 5 1 review

Who Uses This Software?

Etuma Feedback Categorizer is meant for large B to C companies that care about customer experience.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    Subscription service. Multiple packages available www.etuma.com/solutions
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Etuma
  • www.etuma.com/
  • Founded 2011
  • Finland

About Etuma

EFC is a real-time and automatic service that extracts the topics of discussion and the sentiment for each mention of a topic using Natural Language Processing and Artificial Intelligence. EFC is easy to take into use and operate, requiring no special knowledge from the customer in the areas of linguistics or statistical analysis. EFC runs in the cloud (Amazon Web Services) within the EU (in Ireland).


Spotlight_media_placeholder

Etuma Features

  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

Etuma Reviews

Quickly see key areas your customers complain about

Sep 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get started. Multi-lingual. Quick to get to the most important feedback areas. Rather affordable, not expensive to take into use.

Cons: It can take a few months to finetune the analysis results, but that's the same for any text analytics / language processing solution.

Overall: Having used Etuma for a few years I have come to appreciate how easy it is to use the service to find the key themes in our customers' feedback, pointing you quickly to the key issues. It is also easy to connect new data sources, and it can handle feedback from different languages. Like with any language / text analysis solution, it takes a bit of time initially to get the results finetuned.

Recommendations to other buyers: Use Etuma if you get a lot of feedback from many different sources, and you have clear processes on how to deal with the issues coming out.