Mavenlink

4 / 5 204 reviews

Who Uses This Software?

Mavenlink is ideal for professional services businesses, especially in the marketing, advertising, public relations, architecture, engineering, IT services, management consulting and education.


Average Ratings

204 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mavenlink
  • www.mavenlink.com
  • Founded 2008
  • United States

About Mavenlink

Track time from start to finish with ease. Mavenlink is the only solution that allows your team to track time and expenses in the same platform where they actually do work. Unify your project management, collaboration, time tracking, resource management, and project financials all in one place. Users experience increased profitability, improved accuracy, and higher adoption rates. Now you can track project budget burn rates in real time.


Mavenlink Features

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Expense Tracking
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Time Tracking
  • Overtime Calculation
  • Time per Project Reporting
  • Vacation / Leave Tracking

Mavenlink Reviews Recently Reviewed!


Capterra-loader

Great product, great supporting team

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can get extremely granular on a project or task if I want, but I don't have to. It integrates with Quickbooks extremely well. It allows my account manager and COO to dive as deeply as they want into my projects. Assigning and setting up new projects and tasks is a breeze.

Cons: Quite honestly, I cannot think of any negative aspects in reference to Mavenlink. It truly is simple to learn on your own. And it is so easy to implement as a single user or in a group setting.

Overall: Streamlining our communications within our agency. Whenever we can move away from communicating through emails, and keeping our different drafts/files more organized and online- we can and do. Mavenlink is great for this.

LOVE THE CHARTS!!

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flow charts that permit such a large number of customized alternatives are one of a kind and a lifeline. The time following alternatives are likewise a major hit. The whole office can use different parts of Mavenlink with no issue. The product is amazingly easy to use and doesn't have all that additional "cushion" that can act as a burden on occasion.

Excellent platform for team organization!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were previously an organized mess with creating projects and project milestones in a single platform. The hours and billable time was being logged in a separate platform. With Mavenlink we are able to better track all of these items quickly and reliably.

Pros: The best part of the system to me is the ease of setting up projects and simultaneously logging hours with great ease. The platform allows up easy access to all logged hours as well as categorizing between billable and non-billable time.

Very simple to use.

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really liked how simple the software was to use while assigning tasks and how easy the navigation of the interface is.

Is used for daughter's piano lessons

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We really enjoy this app and being able to look up her assignment for the week, to communicate with the teacher with any questions, having the ability to upload video or pictures.

Overall: I am able to see everything my daughter is working in at her music school and have a way to communicate directly with her teacher with any questions over assignments. It is a safe, secure wa to communication.

Mavenlink helped our project management but fell short of the needs for a creative organization.

Feb 08, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: I appreciated the level of customization and depth of detail experienced with Mavenlink. This made analytics simpler.

Cons: I was very frustrated with the gantt feature and the lack of how much this streamlined project management and time management tools, as promised.

Capterra-loader

Project management on steroids. Mavenlink is everything you need to manage projects.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mavenlink allows companies of all types and sizes to manage the entire lifecycle of project-based relationships, including: project and team management, messaging and conversations, time and expenses, invoicing and online payments, file management, and financial reporting.

It allows you to organize and manage all of your projects in reasonable time, and assign and plan tasks effectively. you can very easily post, share, or receive project updates in real time, and keep in such way all of your team members know what is going on at all times.

It is awesome at keeping track of assets and resources, time, expenses incurred.

This is the most complete way of managing the projects AND their costs.

Cons: As always I like things that are cheap or free for the little guys starting up.
Mavenlink is not free, but the price is a very good price.

Overall: Tehre is not much that you can't achieve with this.
If you have projects, this is the right tool to manage them

Mavenlink application is a solid project management platform.

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a vast feature project management tool.
It's a stable product and have open API.
it helps to have all the information in one place. The Time tracking tool is easy to use.

Cons: It's expensive for small business.
No chat app or other bonus communication tools.
Need Mobile app.

Overall: Able to track time and projects all in one place.

Capterra-loader

Good tool for Internal improvements

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolute perfect customer support. We have put resource planning somewhere easily accessible for the whole company. Even before Mavenlink, we had Microsoft Project for this, and it was not as easy-to-use as Mavenlink. The support we've gotten from the Mavenlink team is awesome. Whether it's getting questions answered, prioritising potential feature enhancements, or giving feedback on the product road map . I always know that our voice will be heard and considered.

Cons: Everything is fine, it is just we use custom fields on almost all tasks we create, so when created templates with these task lists because we re-use a lot of the same tasks. Unfortunately, templates do not save custom fields so we've had to add these each time we apply a template. It could be improved.

Overall: Our organisation has been able to streamline a group of integrated teams into a well structured project management tool. It's helped to track our progress in many ongoing projects. It made the team fulfil tasks faster.

We use Mavenlink as the basis for almost everything. Without it, we'd be lost.

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We haven't even maxed out its capabilities yet. If we implemented the scheduling feature, we would be much more productive. The integrations are awesome.

Overall: Great for intercompany organization and record keeping. Great way to see the efficiency of an employee all in one place. They were supposed to customize some elements of it for our company, but the customizations have been buggy at best.

mavenlink does a great job of helping us track project time and expenses

Jan 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mavenlink does a great job of helping us track project time and expenses. Best of all, it's easy to implement and use.

Overall: mavenlink does a great job of helping us track project time and expenses

Best management software

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All information is kept in one place and very easy to use. The UI design is very easy to use and makes tracking time easy. It saves a lot of time.
Gantt charts look very organized and task dependencies are handled amazingly

Cons: Professional: /user Is quite expensive for new startups
API integration is very difficult

Overall: Task management
Team collaboration
File sharing
Google integration
Email integration
Gantt Charts
Task dependencies
Custom branding
Custom project names
Time & Expense tracking and many more

It's capability to track all of our expense for projects, and the functionality is great

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the Analytics and Insights tab for high visibility into utilization, resources, and high level budget tracking. The UI design is very easy to use and makes tracking time easy. This tool saves me a lot of time and it is a great way to share the tasks I am working on with the team.

Cons: It isn't as bidirectional as other platforms are. The invoicing tool is not robust enough and the user permissions levels could use improvement. It is a little hard to manage timeline with resources, but not because it doesnt offer it, but because projects always change and its hard to find the time to modify the changes needed that constantly happen. We find it easier to just manually adjust as things change.

Overall: Overall, extremely effective in keeping our projects moving and keeping team members in the loop - may take a bit to get adjusted to the interface when coming from other PM software but that's expected when switching from any

Has potential but not quite there

Jan 19, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's capability to track all of our expense for projects, and the functionality of being able to communicate on every project

Cons: It is kind of stale and isn't as fresh looking as we would like. It is also really hard to get in touch with tech support when things go wrong.

I'm a Director of PM for our agency and we've been using Mavenlink for about 2 and a half years now.

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Data it collects and represents
-Complete PM package
-Communications abilities
-Scalability and repeatability

Cons: -Speed is an issue
-In some cases, usability is an issue
-Could be more visually appealing
-Role management is too complex

Overall: -Consistency
-One place for all work
-Data collection

Capterra-loader

Great new PM System for Consultancy

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of time and exp reporting. Having an entire project in one spot that is not an email inbox is fabulous. RPF, proposal, agreement, work plan, deliverables and collaboration with staff is all on one project feed in the cloud accessed anytime from anywhere. Ditched the vpn too!!

Cons: Complex. Too flexible, can accomplish many tasks too many different ways. Steep learning curve for power users.

Overall: Tons of access and reporting that we did not have with our prior in house legacy system. Ease of use, cloud based, the list goes on and on!!

Compared to other Project Management solutions, Mavenlink has solved the 2 biggest problems I had.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With Mavenlink, I'm able to see time entries and budgets in real time. The Mavenlink support and integrations teams have also been a huge help in customizing their product to suit our needs.

Cons: My biggest con is that checklist items do not have to be checked off before a task can be marked complete.

Overall: Being able to see budgets and time entries in real time are my biggest benefits with this software. Before Mavenlink, I was having to do the math to figure out how much of a budget had been used, etc. as well as how time was entered.

Capterra-loader

Project Management tool that needs work

Jan 10, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: This is a cloud based system. Clients can communicate by email or by logging in. The task management was great it allowed users to check off completed tasks.

Cons: Some of the email communication would get lost. Clients were confused my the UI and often refused to us it.

Vendor Response

by Mavenlink on January 15, 2018

Thank you for your feedback. We value your insights and have shared your comments with the product team to help us improve. We have made significant enhancements to our product within the last 12 months, since the last time you have used Mavenlink. We would be happy to share those with you if you would like to reach out to our team. You can reach out to support@mavenlink.com or call 800-860-9544 for a demonstration of our new functionalities. Thank you.

Mavelink is the best Project Management system I have ever used

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
I like the time tracking thing, a user can select as task from the list of available tasks and can start the tracker to track the same.

I also like the templated they are offering for a Project Plan

Overall: A perfect task management system with tracking.

Worst UX/UI in a project management tool ever.

Jan 08, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I dont think I can think of one thing in Mavenlink that another tool did better. It is simply inferior in so many ways, even to free project management tools.

Cons: It is extremely slow! Every click results in a loading.gif. In comparison to Asana which is INSTANT no matter what you click. I cant find my projects where I need them, I cant find my tasks where I need them, I cant get to important information without clicking 10 things and sifting through scrollable windows and sliding boxes. They are HIDING content behind and Show More; links. They are using PAGINATION on lists of projects... omg. No. Show everything, list everything, please stop making us bob for apples every time we need to find something. Oh yeah, and the proofing system doesnt even notify you or the task about a conversation happening within it. Changes to your proof? No clue. You cant mention someone in each area, only in the activity feed.

Vendor Response

by Mavenlink on January 09, 2018

Thank you for your feedback. We value your insights and I have shared your comments with the team to help us improve. I see you have some concerns and would like to address those a little more directly in order to improve your experience with us. We would like to have your CSM reach out to you, but due to the anonymity of this review, we are unable to do so. Please feel free to contact our support team at support@mavenlink.com, for further assistance or to give us more information on how we can connect with you to assist you with your concerns and answer any questions you may have. Thank you.

Capterra-loader

Robust project management with transparency for clients

Jan 03, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Mavenlink helps your clients gain transparency into the resources being used on their behalf. Easy interface.

Cons: Expensive fees, doesn't integrate well with other services. Mobile app is lacking and needs improvement.

Vendor Response

by Mavenlink on January 12, 2018

Thank you for your positive feedback regarding transparency and resource management. We would like to work with you regarding your concerns on fees and learn more about what integrations you are referring to. Please feel free to call 800-860-9544, or you can email support@mavenlink.com for further assistance. Thank you and have a wonderful week.

Capterra-loader

Well designed and allows you to get as granular as you want.

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can get extremely granular on a project or task if I want, but I don't have to. It integrates with Quickbooks extremely well. It allows my account manager and COO to dive as deeply as they want into my projects. Assigning and setting up new projects and tasks is a breeze.
It's designed for people who think like me, it provides excellent time tracking integration with quickbooks, and deals with a high volume of projects very smoothly.

Cons: So far, no way of creating a recurring scheduled task in a project. The UI is very text-heavy, it can be a bit much when trying to find something quickly if I don't know where to look already and the potential for granular tracking seems overwhelming until users get comfortable with it.

Overall: Tracking, recording, and predicting a high volume of consulting projects across many clients and several consultants.

Project Management Software

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a great software to use. It does what it is set out to do and is easy and efficient.

Pros: The UI design is very easy to use and makes tracking time easy. This tool saves me a lot of time and it is a great way to share the tasks I am working on with the team.

Capterra-loader

Excellent, easy-to-use software!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly interface and the fact that the engineering team actually listens to the customers by putting recommendations on their road map and rolling out new features!

Cons: I do wish there was an effective date for cost rates. That would greatly help in calculating margins on projects.

Overall: Easy project planning, time sheet tracking and invoicing capabilities. Extreme user friendly interface!

Capterra-loader

Good tool for Project workflow

Nov 28, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This tools has been great for keeping track of project workflow. The software has a lot of customization, which is great.

Cons: The software took some time to get to get used to - there are a lot of layers to it, so the learning curve on this was somewhat large.

Capterra-loader

One of the weaker project management tools out there. I wouldn't recommend this product.

Nov 25, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The UI is simple to use most of the time. It's easy to see your projects listed out, even though the organization tools are pretty weak.

Cons: The software is slow. Updates happen at a snails pace. Our team worked directly with the development team at Mavenlink and their process is just plain slow. The program is bogged down and sluggish. It lacks sub-tasks beyond 5 layers, the estimating feature is a joke and they only just recently implemented a basic WYSIWYG in the activity section. You also can't undo activity unless you go back to the feed. Talk to PMs who actually use this product!

Overall: The ability to see my project list at a glance, although this product is plagued with poor support and ultra slow development.

Vendor Response

by Mavenlink on December 18, 2017

Thank you for your insight and feedback regarding your experience. We have forwarded your feedback to our product team and will continue to strive to do better. Your CSM has reached out out to you to learn more and continue to advocate on your behalf, regarding these product enhancements and all your concerns. We look forward to continue to working closely with you regarding your experience. Have a nice day and happy holidays.

Capterra-loader

The basics are there, but too many features fall flat.

Nov 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I can add a project, estimates and budget and track overall progress. It has given us a more robust look at what is happening across all projects.

Cons: Too many features feel incomplete. The invoicing, estimates and user permissions are convoluted and lacking enough that our company cannot use them. Resource Management requires duplicate entry of information between planned and scheduled time. It should be easier to link the two together and plan around exceptions.

Overall: Benefits include matching estimates and budgets to tasks and breaking apart milestones with tasks and sub-tasks. Activity communication is pretty good.

Vendor Response

by Mavenlink on December 18, 2017

Thank you for your insight and feedback regarding your experience. We have forwarded your feedback to our product team and will continue to strive to do better. Your CSM has reached out out to you to learn more and continue to advocate on your behalf, regarding these product enhancements and all your concerns. We look forward to continue to working closely with you regarding your experience. Have a nice day and happy holidays.

Capterra-loader

I find Mavenlink to be intuitive and rich in interesting features!

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can create templates for projects and groupings of tasks. I also like that I can export just about any information I need to an Excel spreadsheet/CSV file.

Cons: I don't like the automatic update to move a date out in Gantt view when I'm trying to create a dependency for a task following a task before it that occurs on the same day. It's pretty annoying.

Overall: This has streamlined project management within our agency, and made us more efficient with our time dedicated to project planning.

Mavenlink User

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Great for overall Project Management and collaborating on projects with clients.

Pros: I like the Analytics and Insights tab for high visibility into utilization, resources, and high level budget tracking.

Cons: It isn't as bidirectional as other platforms are. The invoicing tool is not robust enough and the user permissions levels could use improvement.

Great job overall

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Support has been willing to work with us on the needed we require.

Pros: It does a good job with hours tracking. I am able to see how much budget is left on a project. They also made major improvements on the ability to approve hours. Previously it was only approved by project which would be hard if you had multiple projects, but instead you can now approve by person when all their projects report to you.

Cons: It is a little hard to manage timeline with resources, but not because it doesnt offer it, but because projects always change and its hard to find the time to modify the changes needed that constantly happen. We find it easier to just manually adjust as things change.

One of the better mid-range products out there

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface has some quirks, but overall it provides a lot of value to the end user to quickly carry out the tasks they need to do.

Cons: It still feels little bit of a work in progress. It's pretty snappy to respond, so the extra clicks aren't too much of a problem, but it could be smoother.

Overall: It dramatically improved and centralized our overall time entry and budget tracking processes.

Best project management tool for our firm

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly interface, easy to implement, great time tracking tool, project budget control, best access level management, and so on...
We tried at least three other PSA and PPM tools and Mavenlink provided the best value. Their support and training programs have been outstanding even compare to some big brand names in the tech industry.

Overall: Employee and project time and budget management.

been using for 4-5 weeks, and there are serious gaps in the capabilities of the product.

Aug 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like the way you can create sub-data within a project/task

Cons: There are serious gaps in the product. #1: MavenLink does not allow for ulti-tiered timesheet approval process. This capability is a "must have" for any enterprise-level account and is provided in all of the solutions I have used in the past (OpenAir, Changepoint, Sophity, to name a few.)

Only the simplest of organizations can get value from this solution.

Overall: none

Vendor Response

by Mavenlink on August 21, 2017

Andrea, thank you for taking the time to share your feedback. We¿re thrilled that you¿ve found the flexible work breakdown structure features of Mavenlink to be of value. In terms of our timesheet functionality, although we¿ve released a number of timesheet innovations and enhancements this year, we¿ve yet to release the feature you¿ve mentioned. We¿ll definitely take your valued feedback into consideration to guide our roadmap and future development priorities. Also, we¿ll be reaching out to you directly with the hope of scheduling time to better understand your needs and the enhancement opportunity. Thank you, again. Tiffany Nguyen Client Advocacy Mavenlink

Great Tool - In Time

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, extremely effective in keeping our projects moving and keeping team members in the loop - may take a bit to get adjusted to the interface when coming from other PM software but that's expected when switching from any right?

Pros: - This is a great collaborative / project management tool that has kept all members of all teams aligned on project status - Love the hierarchy system, and the ability to be notified when my task is ready to be handled that is contingent on the completion of a task by another team member

Cons: - Takes a bit of time to get used to the interface, but once you understand the process it becomes extremely efficient - There are many places to put information, just have to be on the same page with team members where this information will go (description vs. activity)

Top notch resource scheduling tool

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best detailed resource scheduling tool on the market. The ability to see capacity by person and by team has been life changing.

Cons: Slow to release new features. Online chat support is a nice feature, but knowledge of chat assistants could be greater.

Very good tool for tracking data for projects with exception of capacity planning.

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice visibility and reporting financials. Easy to track time and expenses. Export to excel is a great tool for flexible and custom reporting

Cons: Difficult to plan capacity with the tools provided. Too many screens associated with making changes.

Great Product

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the notifications come to your email and I can quickly see if I'm needed for a certain project.

Cons: The replies sometimes get hidden in. But it's not that big of a deal. I love the mentions that help notify people.

The reporting, project mgmt. and resource planning functionality is great

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The resource planning functionality is very useful and the ease of use / user-friendly UI are both great. It is easily implemented as well.

Cons: Unfortunately it is not very customizable, but this helps with implementation and keeps the UI consistent.

Simple UI that aids in user adoption.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Master resource planning module, combined with built in BI Tool (Insights) offers users impressive data analytics functionality.

Cons: The only con that I can identify with the software is that it is not extremely customizable, but that is by design. It is straight forward software that doesnt encounter issues associated with other highly customized systems (breaks, lack of user adoption, over complexity)

Overall: Impressive visibility into the state and health of my projects and organization, greatly increased resource management capabilities.

A lot to go over...

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I still have more to learn.

Pros: Allows you to get really detailed, and you can do the same thing different ways. Once you get the hang of it, I could see how you could do things quickly.

Cons: Really detailed. Be prepared to do so heavy learning on the front end. Not as intuitive as I would have liked.

Robust Project Management

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Mavenlink would be an outstanding solution for anyone in need of organizational assistance. It's flexible enough to meet unique requirements, yet robust in ways that allow for in-depth project management.

Pros: ¿ Campaign-based invitations allowing only relevant team members access to specific projects ¿ Details, Checklists, Notes, Proofs, etc. for each individual task ¿ Post (and pin) overviews, descriptions, files, and comments to the Activity Feed to keep all team members informed ¿ Task-related Time-tracking, Budgeting, and Resource Planning for all types of team members ¿ Proofs section for collaborative reviews

Cons: ¿ Beginners may be overwhelmed with so many options and use-cases. However, the organization of tools and the vast availability of features and documentation help the user establish their own workflow that fits their unique individual needs.

We have been very impressed with Mavenlink so far. As an agile consulting company, we need flexible and responsive business systems to stay ahead of our competition.

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is far more than a project management app. This is a complete enterprise management platform.

Pros: Mavenlink provides an off the shelf cloud based business operations system that complements our business model well. We took advantage of the MavenOPs onboarding support feature as well and have been very well supported as we transition our current systems and projects into Mavenlink. Its ease of use, comprehensive support and economic price point delivers a comprehensive enterprise planning and reporting suite at a fraction of the costs of larger (more cumbersome) systems. The level of support from the Mavenlink team is really impressive.

Cons: I would like to be able to white label email notifications and organic Xero integration but when weighed up with the pros these fade into irrelevance. And that is saying something for us as we rely so much on integration.

Top-tier team collaboration tool

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Since I was hired a little more than a year ago, Mavenlink has been an integral part of how my team and I work on projects. Mavenlink's built-in modules have made it easy for team members to leave feedback on project deliverables. The platform also provides an archive of project deliverables, making it easy for team members to upload and download any given aspect of a job, from images to text documents. Mavenlink's task tracker also helps team members prioritize and stay on schedule. I would highly recommend Mavenlink for any digital marketing group.

Cons: Trying to find something I dislike about Mavenlink is actually sort of a challenge. Email notifications can get to be a little much, but those can be adjusted in users' profile settings.

Achieve the 30,000 ft. view!

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team loves the amount of perspectives Mavenlink affords us when we need to gauge our incoming work and available resource capacities. The easy to operate Task Lists give our Creatives clear information when it comes time every morning to quickly get to work and know what is important and what can wait. The drag-and-drop gantt charts make scheduling and adjusting projects quick work for our Production team.

Cons: Given how powerful the suite is, it might come across at first to the unseasoned Creative as slightly overwhelming. Though, this feeling is quickly surpassed by empowerment once they understand how intuitive the UI/UX is.

Powerful but Elusive

Apr 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: It goes deeper than some of the competitors but is not very user-friendly when creating projects. Not very intuitive at all. Inability to create "placeholder" tasks within a project and run scenarios. Time tracking is extensive but very confusing. Onboarding fee very high compared to competitors and is very cookie cutter.

Pros: Very deep and detailed project planning. Excellent analytics capabilities. Multiple view options. Solid Mobile implementation.

Cons: Display and printing options very limited. No dedicated Mobile App. Setup and support are pricey for the level and detail of training they deliver. Very difficult to create planning scenario projects. If you want to "spec" out a project plan and not include actual team members receiving e-mails, etc. you can't do that in any meaningful way. Certain actions are "forced" so you can't override certain functions in order to create "what if" scenarios. Additional licenses are required even for creating users who will barely interact with the system. It gets expensive quickly.

Mavenlink is very good.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The only things I would need Mavenlink to add is as follows: -Have some sort of instant messaging service between members on a project. -Allow us to private more than one person when sending messages using m.mavenlink.com. -Have a real app that we can download from PlayStore/ Windows App Store or any other app store so we can use the full functionality of Mavenlink through the app -Also in the future, we could have some sort of video conferencing ability for persons on a project to have virtual meetings. That would be a dream!

Pros: It allows my colleagues in different countries to be kept up to date on different aspects of the various projects.

Cons: No instant messaging. App needs to available on Windows store/Playstore/other popular app stores so we can use Mavenlink on our smartphones.

This product is just what we needed

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy utilization and billing management. A nice user interface. GREAT custom reporting with the insights module!

Cons: I wish there was a way to align all scheduled resources when a handful of dates change. Doing this manually is time consuming. There are a few additional requests I have. I wish it was less expensive, but it is worth the price.

Achieve that 30,000 ft view!

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Mavenlink as the primary account administrator for two different companies over the course of four years. The suite has proven to be an integral tool in my everyday professional life within the Marketing industry. It allows my teams to see only what they need to primarily be involved with for any particular day and clears away other clutter they may not be associated with. However, most importantly, it allows many different views when it comes to upcoming work capacity and profitability. This is the feature we were primarily after when signing up for Mavenlink. The instant-update gantt charts allow us to see both all of our current projects and each individual project. This, in addition to the robust resource management tools that are constantly being improved, as enabled our Production team to kick project input and scheduling into overdrive! Our Copy and Design teams love the real-time proofing module as well. The comparison tools are really slick.

Pros: Depth of data analysis and business intelligence, gantt charts, deep task detail options, resource scheduling tools, built-in expense and budget tracking

Cons: There is an intermediate learning curve and may come across as immediately complex to the uninitiated creative. However, 10-15 minutes of poking around and taking advantage of the learning tools and startup tutorials offered by Mavenlink's stellar customer service program will address this minor concern. Mavenlink is a fantastically powerful information source, and with that power comes some proper approach and learning. It's all intuitive, though!

So, yeah, you could call me an evangelist

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities

Cons: Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.

Overall: We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.

Recommendations to other buyers: If you're not a particularly mature organization in terms of Project Management and governance, I highly recommend sitting down with Mavenlink's consultants and getting help with establishment of best practices and setting up your instance on the basis of those best practices and resulting workflow. Don't thwart your own efforts by simply applying the same flawed processes into a new tool.

Great Product

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful interface. Business Insights is a fabulous tool for slicing and dicing almost real time data.

Cons: I wish that when a resource was not available, the system would not allow you to assign tasks to them.

Overall: We switched over from Open Air. The interface is much nicer and the software runs much faster. I highly recommend it for project-based companies who need to keep a clear eye on Utilization and billing

Mavenlink Software

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is effective and has a great user interface. The ability to customize the interface with company specifics is very good. Invoices look very professional as well, and are easy to send, save as a .pdf, and attach. I had a billing problem due to a rather complicated ramp up of my licenses, and they were very good to fix it and refund the overage, without any problems.

Cons: The permission levels seem a bit off, and adding people to projects does not always work like it should. There is a work around. I also have not yet been able to integrate it with quickbooks, however I have not yet spent the time with tech help to get that going.

Great Project Management Tool

Feb 20, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We've been using MavenLink for over a year now and we are constantly learning new and better ways to utilise all the tools it has to offer. We use it as our core method of communication with our clients, it helps to have all the information in one place. The Time tracking tool is easy to use and we are hoping to take full advantage of the Resource Allocation and Gantt chart in the near future

Pros: - So many options and ways to customise each feature - Time tracking tool is very easy to use, our team prefers it over what we have had in the past - Custom reporting, especially weekly project reports, have upped our client communication game. Our Clients appreciate the extra level of transparency and it has helped us prevent a lot of surprises when the invoice is sent out. - Resource Allocation and Gantt chart really help when it comes to Project Planning.

Cons: - It's really difficult to see WHO is responsible for a task if multiple people are assigned to it. This is a problem when you are looking at a project and want to see who is responsible for what from 30,000 feet. Instead, you need to go to that specific task and read through the comments to see where it stands. There are a few workarounds for it, but then all involved extra work and monitoring to make sure everyone using the system is doing so correctly. - There doesn't seem to be a way to edit a comment once you post it - You can't customise the status options for the different tasks, so something is either in progress, not started, needs information, or completed. It doesn't really let you customise it to follow your workflows.

Recommendations to other buyers: Take your time when setting up your account and do some planning in terms of how you want to use the platform. There are so many different options and ways to customise it that you might get overwhelmed. Also, do a lot of training with your team as well as offer how-to content to your customers using it. That way everyone is using it the same way and you do not need to go back and double check so that you can run certain reports.

One of the top project management solutions out there

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to you use, assigning tasks, creating templates, mobile friendly, integration with google apps.

Cons: not much we can think of.

Overall: We've been utilizing mavenlink for over 4 years and I have nothing but great things to say it. They've come a long way from 4 years ago and there's been many updates and improvements that pretty much covers everything you would need in order to manage any projects with team members across the globe or locally. It's a very robust solution that makes things easier to communicate with team members, assign tasks, dead lines, create templates for projects and even involve your client to review the progress and comment. It also intergerates with Google Apps which is great and you can easily sync your tasks on to your google calendar and attach email communications.

any firm that focuses on team projects should give mavenlink a try.

Recommendations to other buyers: take some time and learn all the features because it pretty much covers everything you would need to manage large or small projects with two or hundred team members.

Great Project Management Tool!

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Pros
- First and foremost, MavenLink has an amazing support team. They are extremely helpful and responsive.
- MavenLink is clean and modern in terms of the look and feel, plus we are able to customize it for our brand.
- Weekly reporting: Thanks to MavenLink, we were finally able to start sending weekly reports to to our customers so they would know how many hours were allocated to their Project the prior week and what tasks were completed. This is drastically helped our client communication.
- Easy to use: This product is relatively easy to use and get project, clients, employees up and running. Employees love how easy it is to log their time and keep track of various tasks. There is a bit of a learning curve to get people used to responding to and keeping track of tasks since it is set up more like a Social Media Feed than other systems.
- Clients love that they can respond to various tasks directly from their email, it helps keep everything in one place. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been extremely helpful when it comes to managing our projects.
- The team at MavenLink is constantly working on improving the product and educating their customers on best practices and different ways to use the platform.

Cons
- The 'activity feed' can be a bit confusing and cause some issues in terms of using the product. I have found that other options are more intuitive, while MavenLink requires some training and constant review to ensure everyone is using it correctly.
- I really dislike the fact that you cannot determine who is responsible for what task, ie if multiple people are assigned to a task, you cannot see whose hands it is in. There are a few work arounds for this issues (subtasks, only having one person assigned to the Task while the rest are followers) but they require more effort and are often over looked.

good

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Easy to use easy to understand. Very fast as compare to others.

Pros: Easy to work.

Cons: No

Impressive project management tool

Jan 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product, easy workflow, and integrations with other apps that I use. Their time tracking integration is invaluable to me as I can track the amount of time spent on my tasks and projects and then budget my clients accordingly.

Pros: Their support team is also super helpful. I find this useful as I don't need to train my team members how to use the tool - new hires just got to reach out to their support team.

Cons: Need more integrations with other apps. Probably a Zapier integration would help.

Well Considered with Lots of Potential

Jan 26, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Mavenlink is on its way. Using it feels like they began with good questions about how a robust project management tool SHOULD look and work, and began developing from there. The interface is clean and open and the tools you have access to are head and shoulders above "free" offerings like Asana and Trello.

Pros: Nested task view is awesome, dependencies and Gantt charts are great and the multitude of ways you can parse the data is peerless.

Cons: Their "app" is a web app, with no offline mode. Really disappointed about this one, since we're moving from Asana, who's app is WONDERFUL.

Recommendations to other buyers: If you need task dependencies, project start dates, or any sort of budgeting incorporated into your task management, look no further. Otherwise, you may want to dig into the details to see if Mavenlink is right for you.

Very powerful especially for consulting

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use haven link since more than a year now and we can share that a number of insights we gain out of it are highlighting our defects very precisely. We were able to focus on our mistakes and glue solutions where needed. It is versatile too, so you can adapt it to pretty much any situation.

Pros: Features for planning and financial

Cons: A bit heavy to put your hands on at first, but once done you get happier

Recommendations to other buyers: Take the time to really run a project from a to z before making a judgment. Sometimes, heavy projects require robust tools that you can't just run with a spreadsheet.

Great Project Management Software

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly
Quick customer service
Online videos cover most questions
Nice for people not familiar with project management

Cons: If you have a big team, it may get pricey.

Overall: This is a user friendly project management software. This was perfect for our team who was not familiar at all with tracking/maintaining projects. Templates are easy to set up and use again and again.

Recommendations to other buyers: Definitely recommend reaching out and talking with someone to see if it fits your organization's needs! They were very patient and thorough when we were shopping around.

Super Complex (If You're Into That)

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Tons of great data.

Cons: Not very customizable. Takes a lot of work just to manage projects.

Overall: Mavenlink is crazy complex. It does A LOT. Which is great... if you need that much data. If you're looking for something a little more intuitive that doesn't require as much work to actually use, there are better options. Managing Mavenlink is a job unto itself.

Vendor Response

by Mavenlink on December 13, 2016

Thank you William for the review. We are sorry to hear that you feel Mavenlink is complex. Please feel free to reach out anytime to support@mavenlink.com, for any support questions that you may have and they can give you best practice tips on managing projects. Our support is available 24/7. Thank you, Tiffany Nguyen Manager, Customer Advocacy Marketing Mavenlink

Product Review

Dec 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I use this tool as an Engineer, to manage small-large scale technical projects. I find the tasking very helpful, but the navigation and interface is not extremely straightforward. I think there is a lot of functionality that I'm not aware of.

Pros: Ability to categorize and organize tasks; assign estimated hours and budget to each tasks, and view the project status and burn rate throughout the cycle of the project.

Cons: The interface is a bit difficult to navigate- lots of clicks to get to the right place. Unable to log time to a deliverable, and lack of options regarding different task statuses. This might be customizable and I just don't have access to do so. The organization of the different permissions is confusing as well.

Recommendations to other buyers: A great deal of assistance was required to build Mavenlink to meet our requirements, and we were very limited on the ability to integrate with our Salesforce system.

Mavenlink

Dec 08, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Mavanlink is good for managing projects WHEN it works. Initially when I purchased the software I was expecting a smooth sync between Quickbooks and Mavenlink- not the case. I ended up having to convert from Enterprise on my desktop to QB online in order for the sync to happen. That was not an additional task that I signed up for when I purchased the software. Even with the QB online, many times I am unable to create a project from a QB estimate which was the entire reason I purchased the software

Pros: Great for managing projects

Cons: Doesn't always sync with quickbooks. Customer service sucks unless you pay for it. Does not have a to-do area, only projects

Recommendations to other buyers: Asana is a free project management software that I wish I would have stayed with

Vendor Response

by Mavenlink on December 22, 2016

Thank you Barry for your review. We are happy that you feel Mavenlink is great for managing projects. We are sorry to hear that the Quickbooks sync was not to your standards. Your CSM has reached out to you this week to further assist you and better service you moving forward. We will strive to do better. You can also reach out to support@mavenlink.com and online support chat at mavenlink.com 24/7. Tiffany Nguyen Manager, Customer Advocacy Marketing Mavenlink

Mavenlink Rocks

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and communication. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been critical to successfully completing projects.

Cons: The only dislike I have is that I cannot push a change across multiple projects at one time. We use templates for almost every project we launch. Sometimes those templates get updated and those changes need to be applied to current projects.

Overall: We use Mavenlink to project management all new school openings and are now starting to use it for all of our large national events. Mavenlink has definitely helped us open more schools worldwide efficiently and effectively.

Before Mavenlink, communication and documentation were major issues around our projects. With Mavenlink, we are able to document our calls and follow ups within the system itself. Tasks linked to communications are also very helpful. The features I like best are ease of use, Dashboard view of all projects, Templates, sync to Google Apps, and Gannt.

Mavenlink

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Mavenlink had everything our Business Unit was looking for in a Project Management Software.

Pros: It's web based, so many of our Inspectors use it update their records in the field. Great budgeting and forecasting tools. Also has task scheduling, timesheets, charting, and critical path.

Cons: Implementation costs were somewhat high. No Microsoft Project integration.

Recommendations to other buyers: If you are a small to mid-sized company I'd definitely recommend Mavenlink.

Worst Customer Support i ever received

Nov 09, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: It has some great features. The Gantt chart probably the most interesting one. But you cant make it count weekends as workdays, ans has the most horrible customer support i ever experienced.

Pros: Gantt Chart

Cons: Customer Support Cant count weekends as workdays

Recommendations to other buyers: If you find another good option with Gantt, dont invest in this one.

Vendor Response

by Mavenlink on December 14, 2016

Thank you Tiago for your review. I'm happy that you feel Mavenlink has some great features. Perhaps you were mis-informed about our support hours. Our support is available 24/7. You can email support@mavenlink.com, with any questions or concerns that you may have. We also have instant chat 24/7, on our site at Mavenlink.com Tiffany Nguyen Manager, Customer Advocacy Marketing Mavenlink

Great customer service from the Mavenlink team

Nov 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean look and feel.

Cons: It's not as user-friendly as I would like. I wish it was easier to be reminded about tasks. I'm new to the software so there is still a lot that I have left to learn.

Overall: I've been using Mavenlink for about a month now and I'm really liking the tool. I manage a team of 8 x Account Executives for a Marketing Firm that deals with multiple people billing work on the same customers. As a manager, I've liked the reporting aspect. I suggest adding a feature voting tool so that people can vote on features they need added the most. I have a lot of suggestions. =)

Recommendations to other buyers: I do not like how a new window is constantly opening up. I ended up beginning to use the Timesheet feature to add time and that has been great. I wish it was easier to set reminders regarding open tasks. If I have a task that has started time and then add a sub-task it removes the time from the dashboard view even though it can be seen under timesheets, which seems confusing. I wish it was easier to see if I've already added time to a task and how much time. Maybe it's something I just need to understand better. I wish I understand how groups worked better. I would love a Starting Kit that I can give my new employees which shows them how to learn Mavenlink as a beginner. The Knowledge Base is good when trying to find something specific but not when you are just starting and don't know what you don't know. =)

More efficient

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its very easy to use . More user friendly. Highly recommend to others.

Pros: Its very easy to use . More user friendly. Highly recommend to others.

Cons: More user friendly will be nice

Excellent product

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Helps with every aspect of project cycle including track time, plan resources, and monitor financial performance.

Outstanding product

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Unite your project management, time tracking, resource planning and project financials in one place, and watch your business zoom.

Mavenlink Review

Oct 26, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have used this product for over a year and it seems to be the most cost effective software for construction and inspection firms looking to track the progress of projects. We have used this program with ease and kept all of our projects organized and on time.

Pros: Customer Service. Ease of use.

Cons: Projects auto populate at 10 per page. You have to select the option to populate more every time you go to the projects page. I would like it to auto populate the entire list on the projects page.

Amazing software

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an amazing software. Just very user friendly.

WRIKE to MAVENLINK USER

Oct 25, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Used Wrike for ~8 months and moved to Mavenlink over a year ago. In write you can't track time and expenses. The wrike issue tracking isn't great too. Before moving to Mavenlink, I looked at ~12+ project management tools. It's a pain to move platforms. So we didn't want to make the wrong move. There are so many tools out there. For us, a big priority was being able to track time and projects all in one place. Mavenlink does that and more. It's an awesome tool esp. for design teams and if a lot of your team is virtual.

Pros: - Time tracking integration. Don't have to use a third party tool. - Smart project task management. - Easy to track if "to do" is a "task" or an "issue" (very helpful for website projects where you have a TON of issues to deal with). - Easy to move tasks around and see the overall items you're working on. - Google docs integration. - You can track conversations all in one feed-- on more email. - You can respond via email.

Cons: - So many features. I don't use all of them. - They add on cool features... but want you to pay for them. - Expensive -- but worth it when you're managing a team and don't want to login to a ton of applications. - No dropbox integration. - Takes awhile to get used too. - You can't rename the issue or task items. For example, sometimes I want to change the status title from "needs info" to "client review" -- and I can't edit the status (I could do this in Wrike).

Recommendations to other buyers: - If you're tech savvy, I won't pay for the demo upgrades - Good tool if you have a team to manage and if you manage a lot of details. - Good if your team is virtual or mostly digital. - Not ideal for ppl who aren't tech savvy.

Mavenlink usage

Oct 25, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: works great,improved performance .Log files are readable

Pros: improved performance

Cons: Logs file are pretty detailed contains lot of unwanted info

Mavenlink review

Oct 24, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software to track time and project completion

Pros: User friendly

Mavenlink Review

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Mavenlink is hands down the most full featured solution for project management. We've tried just about every major application, and as developers & designers all of them are equally easy to use. However, Mavenlink's big win is the fact that you don't need to be a developer to understand the interface, and you don't need to have project management experience to understand how projects work and how to collaborate with a team online. It's truly the perfect solution for any business that has short and long-term projects where clients need to be involved in the process the entire time. There is no learning curve, and the friction is so low on the client end that adoption is just wonderful - there really is no training or explanation necessary.

Pros: Easy to use interface Project update email alerts

Cons: I wish it had scheduling software built-in.

I can now put my data to work for me

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: When I started my new job as Project Director at Primitive Spark, we had a variety of systems for managing our clients and operations, but most were not connected. After researching a ton of project management tools, we found Mavenlink to be as robust as we needed it to be without being overwhelming. The quick snapshots of the Analytics reports let you know if you're on track while the trends that are pulled from the Insights are very powerful to help us manage and course correct our estimate, resourcing and burn rate. Onboarding was easy and I always felt I had the support needed. So happy to have a single tool to help me do my job successfully.

Pros: Resourcing, Scheduling for projections, the ability to compare actuals vs. scheduled/estimates, timetracking with a timer/timesheet or in the weekly timesheet tool - flexibility to do it however works best for you. Easy onboarding of team...

Cons: The Gantt chart is slow to load when you have a large project plan, there is no in tool estimate feature really that is comprehensive, there are workarounds, but would love to see that added.

Recommendations to other buyers: Great for a small-medium sized company. Really simple to use and support is great. This allows me to manage my team and my company's profits through easy-to-use dashboards to understand what's going on at a project level as well as companywide. I no longer feel like I'm throwing a dart in the dark. Take Mavenlink to combine all your project management and financial information into one tool, you'll be happy you did.

Timetracking

Oct 18, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It is easy to track employees time on Mavenlink. We can put in different charge codes and hours worked.

Not good for our application.

Oct 18, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: This is not a good choice for a production. This is more for sales than manufacturing.

Mavenlink is a great solution for growing teams

Oct 12, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mavenlink is designed around the idea of scalability and works well for midsize companies who expect to grow in size and in project totals or complexity. It also has a really nice client facing functionality with awesome proofing capabilities for creative agencies.

Pros: The customer support is amazing. They really make a commitment to partner Witt you to grow your business.

Cons: It's a complex software so the learning curve is a little steeper than with other programs.

mavensmate for salesforce

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: mavens mate s used to plugin source code into salesforce. the spped is relative=ly slow at times and that can be improved

Great Product

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team.

Mavenlink for Project Management/Issue Trackinng

Oct 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Maven is easy to configure and is a pretty good tool from a project management perspective. We are not too comfortable using Maven for issue tracking ( as was the original idea). We would continue to use bugzilla/jira for issue tracking

Vendor Response

by Mavenlink on October 06, 2016

Thank you for the positive feedback from a project management perspective. We are sorry to hear that it didn't work out well for you on the issue tracking use case. A team member from our client services department will reach out to you today to learn more about how we can assist you in other areas. Thank you, Tiffany Manager, Customer Advocacy

Scaleable and Easy

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I work on projects with a dispersed national team that started small and grew quickly. this is a great scalable tool for a growing team or an existing large one that doesn't take a lot of effort to manage, the support team is extremely helpful if you get stuck.

Pros: Love the capability this brings for a team remote workers. It's very intuitive and user friendly.

Cons: More filter options would be nice but the choices now are great

The Top Reasons We Chose Mavenlink

Sep 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: RESOURCE ALLOCATION
Resource allocation is critical in our line of business and it was a major component missing from Active Collab. It is the norm for us to have multiple projects at varying phases of completion and up to 10 team members working on various tasks. As you can imagine, it can become very hard to keep track of workloads and schedule new tasks appropriately. Mavenlink has been a game changer for us in terms of resource allocation! With the click of a button we can now view every team member and get a detailed view of their workload.
FINANCIAL REPORTING
While Active Collab was not void of financial reporting, we needed a solution that was more robust. Once again, Mavenlink did not disappoint. From financials to projects to people, there¿s a report for that! As the Business Manager, I really appreciate the ability to create custom reports. Every client is unique in their needs. Mavenlink helps me satisfy clients¿ needs as well as our own internal needs.

USER INTERFACE AND EASE OF USE
We really love Mavenlink¿s visually pleasing interface and the ability to custom brand it. We liked that the company utilized features similar to some of the popular social network sites. This helps to give it a familiar feel to new users. We also like that it does a good job being intuitive to users¿ needs. This makes it pretty easy for new users to navigate without much instruction. Although we did put some how to videos together for our clients to ensure that everyone is comfortable using it.

CLIENT COLLABORATION
Our clients¿ perception is our reality. It is essential that our clients be able to collaborate with us on their project every step of the way. We were very surprised at the number of solutions that did not allow this. Mavenlink really goes above and beyond in this department. Clients can even use their free profile to create and manage their own personal projects outside of their CommonPlaces project.

COMMITMENT TO IMPROVEMENTS
No one solution is going to land a check mark for every requirement on your list. The one thing that really put Mavenlink ahead of the other solutions we considered was the company¿s commitment to improving their product. Along this journey we heard over and over, if you notice that there is something that we can improve upon, please take a moment to email us with your suggestions. In the 3 months that we have had Mavenlink, we¿ve already been notified of 2 great improvements!

Excellent software and support

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UX is fantastic. It is logical. Getting from place to place is easy. It is well thought out.

Cons: Cost. It's not cheap.

Overall: Support has been incredible. Our signup fees included multiple training sessions that gave us a clear understanding of how to use the software and utilize best for our business practices.

Great solution if it fits your needs out of the box

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The technology that Mavenlink is built on is powerful, both in terms of speed and design ethos. Time-tracking and task management features are strong.

Cons: Initial appearances indicate a high degree of customizability, but the design is fairly restrictive on the whole. Creating custom reporting is very complicated and not intuitive. Mavenlink support's responsiveness to feature requests is not impressive.

Recommendations to other buyers: Jump into a trial and run a project from start to finish. If you are happy with how everything was handled, Mavenlink will be a good solution. If you find yourself wishing that it worked differently, don't expect that you'll necessarily "figure out a solution" or that it will eventually work the way you want.

Very Comprehensive and Easy to use

Aug 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor was the most helpful out of all the software we evaluated. They were more than happy to supply all security documentation our paranoid IT department demanded.

Cons: Takes a little time to set up but most comprehensive project management tools do, so this is less a criticism than an insight into my motivation levels for admin tasks...

Recommendations to other buyers: A great start to understanding what you business is actually producing at any given moment.

Maven link tril

Aug 18, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: From the trial, I think this a good way to organize and complete larger products. We have not joined completely yet as we are still dceiling how many people will be using the software.

Cons: Nothing yet. All personnel I was in.touch with were helpfull.and knowledgeable. We are still learning the product so my ratins may reflect lack of knowledge more than not liking it.

Recommendations to other buyers: Evaluate your needs and what you are looking to do with the software. We have a small number of people that will use the software so this will be more affordable yet still give us good tools to use.

Robust System

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I first was introduced to this system I was thrilled to see that every need that I had, in terms of project management tracking was met with the capabilities of this system. It has endless amounts of functionality.

Cons: After my first tour of the system I was a little overwhelmed. I think it would be best to start with a demo of the basic system and progress if more functionality is required.

Recommendations to other buyers: Start with the basic version. Once you are comfortable using the program assess whether you require any additional features before committing to them.

A revolution in the way to look at your daily processes

Aug 10, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We grew as a company really fast and we need a production/project/quality tool for scaling our consulting firm. We tested Mavenlink and we have been amazed by the subtil mix of consulting services for front usage with customers, while ensuring clean planification and tracking for production.

Pros: Very deep analytics, interface is clean and vision is aligned with today standards.

Cons: Expensive and a bit tough to use at first

Recommendations to other buyers: Plan a demo and test it properly

Software Implementation Process with Mavenlink

Aug 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have only been using Mavenlink for a little over 3 month and have already started to see visibility and transparency across the organisation. Mavenlink Insights and analytics reports provide the company with a holistic view of all projects and accounts. We are now easily able to identity project metrics and figures without all of the manual collation and reconciliation which takes an enormous amount of time. Mavenlink have been extremely helpful and accommodating to get us to this point with help of the guys from the MavenOps Program. The 3 months of MavenOps has been fantastic as the team who have been working with us are always willing to help and offer suggestions. Mavenlink were very responsive to our requirements and always willing to help and provide alternate solutions or workarounds if system could meet the requirements. Additionally MavenOps were very quick at turning around reports that we requested. The reports were completely customised to our needs. If a feature could not be achieved the company can submit a "feature request" which means there is a chance that feature can be built later down the track. Mavenlinks 24/7 chat support has also been fantastic in helping the wider organisation with any questions. Overall the software is great but the level of support really helps to lift the product and the overall engagement.

Cons: Given we are an Australian based company there are a few things within the software which are set for the US, for example the date is in the wrong sequence and data refreshes happen at awkward times. These are only minor and don't stop us from achieving our main objectives. It would be helpful to have a little more control over these settings. It would be also good for Super Admin users to have a greater level of visibility. At present even admin need to be invited to a project to view the tasks and approve time etc. It would be helpful for Super Admin users to have this level of visibility with having to rely on a project lead to invite them to a project.

Recommendations to other buyers: I would highly recommend the software and the service. Advise I would give would be for the purchasing company to determine their objectives internally before articulating requirements to Mavenlink to ensure the original vision is not lost sight of. Mavenlink will work best if everyone is using the system consistently.

Great product, great team!

Jul 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company of ~150 reached its tipping point with project managers keeping .mpp projects plans in a file system. Our Traffic Manager was managing resourcing in another separate .mpp, so we had a very difficult time with capacity planning and could not interact well with our data. Mavenlink has hugely improved this with its reporting, resource management, project planning, and time tracking all in one system. We are very pleased with our implementation of this!

Pros: - Ability to compare scheduled hours to actual hours - Robust reporting, both custom and out of the box options - Interactive Gantt - Easy to link conversation to project tasks - Flexible project templates for team re-use - Custom fields - Amazingly supportive Mavenlink team!!

Cons: While these are my biggest cons, I also know there's improvements on the way: - Building a project plan takes a little getting used to if you're a diehard Microsoft Project person. - Timer doesn't allow you to switch between tasks very easily. - Can't easily export project plan or Gantt in a nice view.

Mavenlink will save you tons of time and money!

Jul 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mavenlink is pretty awesome! Though it can seem a bit pricey, the tool itself covers a wide array of what our company needs on a daily basis: from project management to billing integration with our Quickbooks. When it comes customer service, you can get ahold of chat service within seconds any day or time of the week.

Pros: Project Management Milestone Management Task Management Resource Management Invoicing Planning App integration

Cons: Mobile app still needs work Pricey, but not that much in the grand scheme of things. Needs better scheduling views such as calendar or kanban style options

Recommendations to other buyers: Mavenlink can be a "be all" solution for nearly any business. From project management to invoicing, it just works!

Upped Our Utilization!

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way Mavenlink automates communication as the project moves on down through the workflow. By using dependency arrows on the gantt chart, our creatives are automatically notified when their tasks are ready to start. It's pretty slick!

Cons: How unforgiving the gantt chart is. I realize it's web-based in a browser, but it really needs an "undo" button.

Overall: We took on Mavenlink when we needed a 50,000 foot view of our department's capacity. The levels of organization that Mavenlink has brought our team's creatives have gone way beyond our expectations. People know exactly what they need to be working on when they come in in the morning. Plus, it allows us to monitor our team's capacity so we know when we need to add more than one creative to a job or even gives us backup when we need to prove why we need to hire more staff.

Recommendations to other buyers: If you're looking for that 50,000 foot view of your team's current workload and future capacity to take on more work, then Mavenlink will do a great job of that for you. Also, if you have processes that you do over and over the same way each time, Mavenlink makes scheduling them a snap.

Mavenlink review

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Mavenlink is the best project management tool I've used. It is very easy to track the progress of my project and make sure everything is happening on time and on budget. I love that they take my suggestions to heart, their support is amazing!

Great team collaboration and project management

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The solution is clearly valuable. It increases our team efficiency, improves quality of time tracking, and makes data for decision making by managers more organized and accessible.

Cons: One of their greatest strengths can also be a weakness. They continually roll out meaningful upgrades. My experience is they are well tested, but sometimes the changes require people to adapt to a new way of accessing the same information. You need to be willing to adapt with it. You could not write a manual on how to use mavenlink and think it will stay up to date.

Recommendations to other buyers: Start with evaluating what the 2-3 core features are that are a must have for your business/team. Determine which applications to consider and assess them based on usability of those features so you know that you break-even and gain value on your investment quickly.

Experienced IT Professional

May 25, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Does exactly what it sets out to achieve - provides a collaborative project management environment that hits all the right buttons. It has improved our project control and reporting and allowed us to engage our Clients. We stopped using Clarizen as soon as we found Mavenlink and are now weening ourselves and our clients off Basecamp. Mavenlink covers both deep PM features and functionality with an ease of use that allows clients to see what is happening without need to get involved with the 'how'. Whilst the product isn't 100% perfect - it is heads above other products that I have used and reviewed.

Cons: Needs a company/team calendar function. You need to be able to block out users absence / holidays / etc. easily - and Mavenlink doesn't handle that without having to set up an 'absence' project. GANTT / Project views - need to be able to save your views.

Recommendations to other buyers: Whilst getting to some of the functionality is not obvious to start with - I have found that 99% of the time it exists - and when you do find it (or the Live Chat points you in the right direction) then you think - OK that's actually obvious..... so if you take a trial - take the time to find out how to use it properly. It is one of the best products I've used over the last 30 years.

Wonderful Software, Customer Setup Support is Lacking

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: We run a small firm of 5-10 employee's and this software has revolutionized the way we schedule projects (MS project was far to aggressive for our requirements). Project flow, resourcing and scheduling are very intuitive and the level of detail is invaluable. The whole experience is easily customized to your kind of business (we have on average between 30-60 projects, up to 140 tasks per project to give you an idea of our scope.) We do not have a formally trained Project Manager on Staff but the interface was easy to learn and looks to be able to expand with us as we grow in size.

Our setup was a logistical nightmare however. Our assigned support expert was often non-responsive to simple requests and provided almost no real training on how to set up the system in a way that was tailored to our specific company requirements and billing structure. There are no phone numbers you can call, e-mail is the only communication method provided. We actually ended up trading in his support for extra time with a training manager who finally got us up and mostly running. I would say we are utilizing about 80% of what the software is capable of at 4 months into implementation mostly due to lack of attention to detail during setup. (We do not bill or invoice through this software.)

On a lower level support is wonderful. We often use the Live Help Chat (with a great success rate) and the knowledge base covers a wide range of topics and seems to be continually developing. If you have motivation and initiative this is a great product.

Intuitive, flexible and holistic

Mar 31, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The folks at Mavenlink have clearly thought every possible eventuality faced by a user on their platform ¿ most of the time, it's a bit like they're in your head and understand what you want to do. Which is nice ¿ the product allows me to track time in multiple ways, and I don't feel too restricted. Editing time entries is also quick and easy.

Cons: Though the demo videos/webinars provided by Mavenlink are helpful, there aren't any guided walkthroughs for when you use the system as a new user. So if you don't put in the time and effort to find your way around, this could be off-putting (at least for some). Little hints, tips, and highlights of things easily missed could be really helpful, especially as (for some new users) there's already a lot of information to digest.

Recommendations to other buyers: Spend time getting to know your way around the platform, and the rest will fall into place. If you don't, you won't be getting the most out of your investment.

Intuitive, flexible and holistic

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The folks at Mavenlink have clearly thought every possible eventuality faced by a user on their platform ¿ most of the time, it's a bit like they're in your head and understand what you want to do. Which is nice ¿ the product allows me to track time in multiple ways, and I don't feel too restricted. Editing time entries is also quick and easy. My company uses Mavenlink for: ¿ Project Management ¿ Project Portfolio Management (PPM) ¿ Professional Service Automation ...and so far, it's helped tremendously to all three of the above areas, and beyond.

Pros: As en end-user (and not an admin user for our agency), Mavenlink helps me stay on top of my deliverables, timeframes and deadlines ¿ the automated email notifications only improve on this. It does this much more effectively than other software we've tried in the past. Having something like the Time & Expenses tab is also very helpful.

Cons: Though the demo videos/webinars provided by Mavenlink are helpful, there aren't any guided walkthroughs for when you use the system as a new user. So if you don't put in the time to find your way around, this could be off-putting (at least for some). Little hints, tips, and highlights of things easily missed could be really helpful, especially as (for some new users) there's already a lot of information to digest.