--- title: "MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MailerLite the right Email Marketing solution for you? Explore 2322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136603/MailerLite/reviews/" page_type: "reviews" language: "en" --- MailerLite 4.7 (2322) [View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of MailerLite Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews EC Evanthia C Email Marketing SpecialistRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “MailerLite covers everything I need for email marketing — campaigns, automations, segmentation, and e-commerce tracking — in a clean, easy-to-navigate interface.“ June 3, 2026 SS Sourav S Multiple PositionsHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The free-tier should have a minimum of 10-15 automation steps, including the delay-time steps - because even if you want to set a minimum of 4-5 emails on automation (which should be considered least for proper lead-to-conversion sequence), you'd need at least 10 steps on automation (5 mails, and 5 time-delays) - the current maximum of 5-automation-steps is a strict-restriction on email-automation, which is why most users use software like Mailer Lite for - it is strictly curtailing the very usecase of the software/app by restricting free-tier user to only 5-step-automations (this cannot be used for lead-to-conversion automation)“ June 21, 2026 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The price feature based on the number of contact list, rather than email limits and also great customer service that walkthrough with you every step of the way to solve the problem“ June 23, 2026 Camilo H Marketing SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The drag-and-drop editor, while functional, is not as intuitive as it should be, and sometimes it fails. And finally, the behavioral data that the platforms deliver, generally does not match what Analytics records, creating inconsistencies when reporting results“ July 24, 2026 MD Michael D ArtistArts and Crafts, Self-employedUsed the software for: 1-2 years. “Im impressed with the more in depth functions in the Dashboard which gives the user control and confidence:: like that you’re not bugging people with duplicates. If you’re starting out, then learning a marketing program can be a daunting task.“ June 8, 2026 HH Heather H Marketing and Communications ExecutiveInvestment Management, 11 - 50 employeesUsed the software for: More than 2 years. “The initial account verification process is extremely strict and can delay the launch of a first important campaign by several days, which is frustrating for a young entrepreneurial structure.“ July 16, 2026 LE Leslie E OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I love that I can schedule campaigns, automate message and product delivery, integrate with other tools that I use, and see my analytics easily. And every time I've reached out to customer support I get detailed and helpful responses.“ September 11, 2025 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Also the editor doesn't have a function that allows button to direct to anchored part of a page or other useful functions.“ June 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Russell B. Writer Story teller Publishing Used the software for: Less than 6 months ### "Great application/Great Tech Support" May 31, 2026 5.0 I am very hopeful that this tool will do the job i need. It is cost effective and seems to meet all my needs. Pros I am new to MailerLite, so learning on the fly. It is fun putting together my first email campaign. When I had a loggin problem they were on it and were very helpful getting me going again. Cons The only issue I had was the 2FA (2 factor authentication). I agree that some security is needed, but I would prefer options so that I can choose the best one for my needs. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing MailerLite price and features were the reason I chose Mailerlite Review Source Response from MailerLite June 4, 2026 Hi Russell, thank you for sharing your experience! We're glad to hear you're enjoying building your first campaigns and that our team was able to help get you back up and running when you ran into login issues. We also appreciate your feedback about 2FA. Security is important, but so is flexibility, and comments like yours help us understand what customers would like to see in the future. Wishing you lots of success with your storytelling and email marketing journey 💚 lG lily G. Sales Building Materials Used the software for: Less than 6 months ### "Very user-friendly email development software" June 8, 2026 5.0 Overall, MailerLite has been a reliable and user-friendly email marketing platform. It is easy to create campaigns, manage subscribers, and automate workflows. The pricing is reasonable, and the platform provides the essential tools needed for effective email marketing. Pros MailerLite makes email marketing and cold outreach management simple. The platform is user-friendly, offers useful automation workflows, good deliverability, and detailed reporting. It helps streamline communication with prospects while keeping costs reasonable. Cons There is very little to dislike. The only improvement I would suggest is adding more advanced automation and reporting capabilities for users with more complex marketing requirements Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) It's not very convenient to use, so I chose to replace this product Review Source DM Danny M. Multimedia Journalist Non-Profit Organization Management Used the software for: 1-2 years ### "Simple to use but support could be better" June 17, 2026 3.0 MailerLite is useful and probably value for money. There are pros and cons, but if the support is improved it would be an excellent option. Pros It's straight forward, clean and easy enough to use. It is simple to set up, send and analyse campaigns. There is good data available easily on engagement, clicks and other statistics. Cons It can be frustrating not being able to speak to somebody in support regarding urgent technical issues. The chat feature is cumbersome and takes a few minutes to speak to a human, who often has to escalate the query to another department. Review Source Response from MailerLite June 19, 2026 Hi Danny, thank you for your honest review and feedback. 😊 We're glad to hear you find MailerLite easy to use and that the campaign reporting and analytics have been valuable for your work. We also appreciate your comments about support. We know that urgent issues can be stressful, and feedback like yours helps us identify where we can improve the experience. Thanks again for sharing your thoughts and for choosing MailerLite 💚 KC Kryshiha C. Tenant and Customer Service Manager Real Estate Used the software for: 1-2 years ### "Excellent User Experience with Opportunities to Improve Advanced DNS Setup" June 16, 2026 4.0 We've had a positive overall experience with MailerLite. The platform is intuitive, easy to use, and provides excellent value for organizations looking to manage email campaigns without the complexity of larger enterprise solutions. While there is room for improvement in technical integrations and advanced features, the platform delivers strong value and continues to evolve with regular updates and enhancements. Pros Clean and user-friendly interface that makes campaign creation simple. Easy-to-build landing pages, forms, and automations. Competitive pricing compared to other email marketing platforms. Good deliverability rates and reliable campaign performance. Helpful reporting and analytics for monitoring engagement. Responsive customer support team willing to assist when issues arise. Cons Domain authentication can be challenging when using advanced email security solutions such as PowerDMARC with SPF flattening. The setup process may require additional technical support and is not always straightforward. Some automation and workflow capabilities are less advanced compared to enterprise-level platforms. Limited customization options in certain templates and reporting views. Support response times can vary depending on the complexity of the issue. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We migrated from Mailchimp because MailerLite offered a better balance of functionality, usability, and affordability. We were able to accomplish our email campaigns goals with a simpler interface and lower overall cost while still maintaining the features most important to our organization. Review Source Response from MailerLite June 18, 2026 Hi Kryshiha, thank you for the detailed and thoughtful review! 😊 We're so happy to hear that MailerLite has provided the right balance of usability, functionality, and value for your team. We also appreciate your feedback on domain authentication and advanced integrations. Insights like these help us continue improving the platform for customers with more complex technical setups. Thanks again for choosing MailerLite and for taking the time to share your experience 💚 JL Jimi L. owner Education Management Used the software for: 2+ years ### "Hear to stay" June 23, 2026 5.0 No, I'm here to stay. I have just signed for two years on an offer with a super low price. And I send about 70 000 mails a month - this is my income, it's not play-play. Pros ML was more economic than what I had. Also, I could cancel my website and build a new one on ML - saving more. ML is easy to use with drag and drop email building and what's best is that there team is always, always ready to provide support - even on the basic level. Cons It provides all that I personally need, so I'm staying, but previously I could could make text flow around graphics in more snazzy ways - then again, value for money... Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) cost - exchange rate to africa became too steep Review Source Response from MailerLite June 25, 2026 Hi Jimi, thank you for the wonderful review! 😊 We're so so happy to hear that MailerLite has helped you simplify your setup, save costs, and support such an important part of your business. Hearing that you're "here to stay" after more than two years with us means a lot. And of course, we're always happy to help whenever you need us. Thanks for being part of the MailerLite community 💚 LM Laura M. Owner Marketing and Advertising Used the software for: 2+ years ### "Highly Rec Mailerlite for ease of use" June 16, 2026 5.0 There are glitches, what program doesn't have any issues? But once it is reported they quickly work on a repair. Most fixes take at MOST 1 hour, which is not much compared to other places. I love how you can easily group your subscribers into groups to be able to send a campaign to those who need it while NOT sending to others. It's very easy to set up an email campaign and schedule out the email. Pros Ease of use is the best out of most all platforms I've tried. Customer support is patient and actually cares when something isn't working and attempts to help you. Cons Pricing is honestly the only thing I don't like. I feel it is extremely expensive but it isn't the most expensive either. It does give a lot of extras for the price but I do wish it could be cheaper. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Flodesk](https://www.capterra.com/p/207268/Flodesk/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing MailerLite This seemed much easier and in some cases cost less than the others. Review Source Response from MailerLite June 18, 2026 Thank you for your review and for being with MailerLite for more than two years, Laura! 😊 We're so glad to hear that the ease of use, subscriber management, and campaign scheduling continue to stand out for you. It also means a lot to know our support team has been there when you needed help. We appreciate your honest feedback on pricing and will be sure to share it with the team. Thanks again for your continued trust and support 💚 SS Sourav S. Multiple Positions Health, Wellness and Fitness Used the software for: I used a free trial ### ""Value for Money": If you are buying the "Minimum Paid-Plan" - but - "Free-Tier Plan": Not worth the time for real business-owners" June 21, 2026 5.0 Overall experience has been good so far. System runs smoothly. There are a lot of design-tools for customisations And the best part is that they have a good customer-care support system currently! Pros \> Smooth Interface > Prompt and Efficient 24x7 Customer-Care Support > A lot of customised Designing Tools are available at the interface Cons \> The free-tier should have a minimum of 10-15 automation steps, including the delay-time steps - because even if you want to set a minimum of 4-5 emails on automation (which should be considered least for proper lead-to-conversion sequence), you'd need at least 10 steps on automation (5 mails, and 5 time-delays) - the current maximum of 5-automation-steps is a strict-restriction on email-automation, which is why most users use software like Mailer Lite for - it is strictly curtailing the very usecase of the software/app by restricting free-tier user to only 5-step-automations (this cannot be used for lead-to-conversion automation) The least paid-tier provides a better breathing room by offering about 50-automation-steps. > Naming mechanisms for variables, groups, tags, and segments can be improved. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Sender](https://www.capterra.com/p/139770/SENDER/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing MailerLite \> Ease of Access and Easy-Integration with my Funnel-building set-up > The previous free-tier features of 15000 Mails/month with unlimited automations and automation-steps (I joined before the new changes were rolled out on 16th June, 2026) Review Source Response from MailerLite June 25, 2026 Hi Sourav, thank you for the detailed review and thoughtful feedback! 😊 We're glad to hear you've had a positive experience with the platform! We also appreciate your suggestions regarding automation limits and naming conventions. Feedback like this helps us better understand how different users are building their workflows and where we can improve. Thanks for choosing MailerLite and for taking the time to share your experience 💚 MC Mark C. Owner Retail Used the software for: I used a free trial ### "My introduction to MailerLite" June 8, 2026 5.0 So far so good. Video and written tutorials seems really helpful so far. Feature rich free trial period facilitates the onboarding experience. Pros I am just starting out, but so far the support has been great. They have been responsive to my questions and were able to extend my free trial due to the holidays preventing me from being able to work on my account settings and list features. Cons Authorizing my domain! Haha. but I figured it out with a little nudge from my website host. (BigScoots!) Alternatives considered [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing MailerLite I like "Lite", too. The GetResponse product seems really comprehensive with a LOT of options and features, perhaps more than I need. Switched from [phpList](https://www.capterra.com/p/197709/phpList/) somewhat clunky interface. email deliverability seemed to suffer. it was a challenge working with the template system, etc. Review Source JL Josh L. CEO Marketing and Advertising Used the software for: 2+ years ### "Small businesses - this is the best website and email option " June 11, 2026 5.0 Great price, great product. I've used it for 4 years now with my own small business and have recommended it to many others. Pros For small businesses that are just starting out MailerLite is a game changer. Great price point for website, landing pages, and email campaigns. They also have solid customer service that always promptly answers questions. Cons Some of the website design controls can be a little clunky without a good undo feature. It could be that I just need to learn more. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing MailerLite Price point with MailerLite just couldn't be beat. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Price increases at Mailchimp and a lack of features. Review Source Response from MailerLite June 23, 2026 Hi Josh, thank you so much for the fantastic review! 😊 We're honored to have been part of your journey for the past four years. It's great to hear that MailerLite has provided the value, features, and support your business needs, and even better that you've recommended us to others along the way. We also appreciate the feedback on the website builder and will pass it along to the team. Thanks again for your continued support 💚 CD Camilla D. WordPress And Shopify WebDesigner Marketing and Advertising Used the software for: 1-2 years ### "Great Email Marketing Platform - Easy To Use, Affordable & Excellent Support" June 15, 2026 5.0 I use MailerLite across multiple client accounts and it's become my go-to recommendation for email marketing. The interface is clean, the automation builder is powerful without being complicated, and whenever I've needed help, the support team has been quick and helpful. Great value for money especially compared to other platforms offering similar features. Pros The platform is incredibly easy to use and intuitive. Setting up automations, campaigns and forms is straightforward, even for clients who aren't tech-savvy. The WooCommerce integration works really well for e-commerce clients. Cons Honestly, I struggle to find any major cons. I am happy with the service overall. The platform consistently does what it promises, the support team is responsive and helpful, and the pricing is fair for what you get. Switched from [Mail Blaze](https://www.capterra.com/p/10013206/Mail-Blaze/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We switched because both platforms were more expensive and not as intuitive to use. MailerLite offered the same functionality at a much better price point and was significantly easier to set up and manage for our clients. Review Source Response from MailerLite June 18, 2026 Hi Camilla, thank you so much for the amazing review! 😊 We're so happy to hear that MailerLite has become your go-to recommendation for clients. Making email marketing simple, powerful, and accessible is exactly what we aim for. It’s also great to hear that the automations, integrations, and support team have been helping you and your clients succeed. Thanks for choosing MailerLite and for sharing your experience 💚 TW Tiina W. Founder Marketing and Advertising Used the software for: 2+ years ### "Great tool that grows with you" September 9, 2025 5.0 Always a great experience, and we're looking to implement MailerLite to our clients' businesses as well and to become agency partners. Pros MailerLite is the best platform for experts and tastemakers who want to grow their business. It allows you to start for a very low investment and grows with you. Their templates are beautiful, the editor is easy to use, and deliverability is excellent. Support is also quick to respond and solve any problems. Cons Coming from platforms that use tagging it was a bit of a learning curve. The only negative is that I don't seem to be able to end another automation from an automation, like "in automation B, add action to end automation A". Or maybe it's possible, but I haven't figured out how. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) price got up and they messed up with affiliate program Review Source Response from MailerLite September 11, 2025 Thanks so much for your review, Tiina! 💚 We’re really glad MailerLite has been growing alongside your business and that you’ve found it such a good fit. We appreciate your note on automations and if you’d like to explore what’s possible, here’s a helpful article from our knowledge base: https://www.mailerlite.com/help/automations-faq. And of course, feel free to get in touch with our support team anytime, they’ll be happy to help you figure things out. 🙌 LE Leslie E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, I use it daily!" September 11, 2025 5.0 Great experience overall. Much more affordable that Constant Contact and way more use friendly than MailChimp. Pros Mailerlite is great value for the money! It does everything I need. Their email and landing page builders are easy to use and very intuitive - everything flows well. I love that I can schedule campaigns, automate message and product delivery, integrate with other tools that I use, and see my analytics easily. And every time I've reached out to customer support I get detailed and helpful responses. Cons The only real con for me is that support is only via email and they are in such a different time zone than I am on the West Coast of the US - that said, they are very responsive. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing MailerLite Had what I need, price point is great. Free trial allowed me to try it out. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Constant Contact has more features than I need and is expensive. I just hated the interface with MailChimp found it very hard to use. Review Source Response from MailerLite September 22, 2025 Thanks so much, Leslie! We’re happy to hear MailerLite has become part of your daily routine and that it’s been easy to build, automate, and track everything you need. We’ll keep improving to make things even easier. 💚 JN Jason N. Communications Consultant Primary/Secondary Education Used the software for: 2+ years ### "Effective and Clean" September 3, 2025 4.0 I have used MailerLite exclusively for clients since 2019. The platform is simple but effective, and the interface is much cleaner than other similar tools( i.e. Smore, Constant Contact) Pros MailerLite is a great value for simple email newsletters and landing pages, all-in-one. The drag-and-drop editor is intuitive, and customer support is fast and effective when support is needed. 4-stars because mobile is hard to work with, but I have yet to see a web-based email marketing platform solve this challenge. Cons The editor is very challenging to work with on Mobile, with chunky overlays that make editing very challenging. But it works in a pinch. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[SMORE](https://www.capterra.com/p/173379/SMORE/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing MailerLite Best price, cleanest design, easiest navigation without sacrificing customization features. Review Source Response from MailerLite September 4, 2025 Thanks so much for sharing your experience, Jason! 💚 We’re really glad MailerLite has been a reliable tool for you and your clients over the years. And we really appreciate the feedback on mobile editing, as it’s something we’re always working to improve. It means a lot to have your trust since 2019, thank you! 🙌 RW Rebecca W. Beauty Editor and Administrator Online Media Used the software for: 1-2 years ### "Great too, for sending newsletters" September 2, 2025 5.0 Great experience and would happily recommend to other, in fact I have done so for a few people and they do use mailerlite instead of other products, as it's a lot cheaper and easier for them to manage. Pros and super easy to use with nice templates and flexible design modules. Their customer servicer staff was also incredibly helpful when I had some tech issues that needed resolving. I would highly recommend. Cons It would be nice if you could better apply small video to some newsletter that go out to customers/clients for better readership. Like being able to embed instagram reels etc especially when working with advertising for promoting content. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was getting too expensive and way to complex for mailouts Review Source Response from MailerLite September 4, 2025 Thank you so much, Rebecca, your support truly warms our hearts and love that you’ve already been recommending MailerLite!  You mentioned embedding small videos or Instagram content in your newsletters- great news, that’s already possible! MailerLite includes dedicated social media blocks right in the drag‑and‑drop editor. Just add the social media block, paste your post URL, and it displays beautifully in your email: https://www.mailerlite.com/blog/social-media-posts-in-email Hope that helps, and thanks again for sharing your experience. We’re happy to see you getting the most from MailerLite! 💚 AP Ansuya P. Director Photography Used the software for: Less than 6 months ### "Beware of a total lack of communication & risk of sudden account termination" June 25, 2025 1.0 Although my initial experience of using the platform and setting up my emails and automations was good, I wasn't even able to send my first email campaign as my attempt led to a termination of the account with no warning or explanation. Numerous attempts to try and discuss and attempt to resolve the issue were unanswered- I'm just glad I hadn't given MailerLite my hard earned money given their customer treatment. Pros The interface was user-friendly with a number of different drag and drop design options. The free package was quite generous and gave a good feel for the product Cons Non-existent customer support and total lack of communication with customers. Without any warnings indicating that something I had done was breaching their terms (still don't know what to this date as they wouldn't respond to my emails and tell me) my account was suspended and terminated. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Their free package offer changed and was no longer suitable for my needs Review Source Response from MailerLite June 27, 2025 Hi Ansuya, thank you for sharing your experience. We understand how disappointing this must have been, especially after the time you spent setting up your account. As mentioned in our private conversation, your account was terminated following our standard content checks, as the materials submitted didn’t comply with our Terms of Use. These checks are in place to protect the deliverability and overall experience for everyone using our platform. We appreciate you giving MailerLite a try and wish you the best with your future email marketing. If there’s anything else we can clarify, feel free to reach out. Kathryn Rose N. Founder E-Learning Used the software for: 2+ years ### "Easier to use than some email marketing software" May 1, 2025 4.0 Great email marketing software, easy to use even for beginners, has lots of added features now including landing pages Pros I find it easier to use than some other email marketing software (eg. Mailchimp), and new features include drag and drop email builder software, bringing it in line with block building software across the industry. Cons Although essential, a few years ago they updated their software significantly from Mailerlite Classic to the newer Mailerlite, but users who had emails/automations in Mailerlite Classic could not transfer most of their work across, so had to redo it manually in the newer system. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I found Mailchimp to have too many advanced features, for advanced users. Review Source Response from MailerLite May 6, 2025 Thank you so much for the awesome review, Kathryn! We’re so happy to hear that MailerLite has made your email marketing experience easier and more intuitive. We appreciate your feedback and are always working on improving to make it even better! If you ever need any assistance or have more suggestions, we’re here for you! 😊 MA Mark A. Owner E-Learning Used the software for: 1-2 years ### "Great value for money! " June 12, 2026 5.0 Pros What I like most about MailerLite is how much value it provides in a single platform. The support documentation covers almost everything, and whenever I've had a unique request that falls outside the standard guides, the support team has been responsive and genuinely helpful. The ability to host multiple websites, landing pages, and email lists all within one platform is a huge advantage. Having everything connected in the same ecosystem eliminates the need for multiple subscriptions and simplifies management. On top of that, the landing page builder is incredibly easy to use, making it quick to create professional pages that integrate directly with your email marketing campaigns. Cons The only drawback I've encountered is with the Stripe integration. The fact that MailerLite now supports Stripe payments directly within the platform is fantastic and has added a lot of value. However, at present, only a single Stripe account can be connected to a MailerLite account. For businesses like ours that operate multiple brands or revenue streams, it would be extremely useful to connect multiple Stripe accounts and assign them to different websites, landing pages, or products. This would provide greater flexibility and simplify payment management across different business entities. That said, the current Stripe integration is already a great addition, and multi-account Stripe support would simply be a valuable enhancement rather than a necessity. Review Source Response from MailerLite June 18, 2026 Hi Mark, thank you for the fantastic review! We're thrilled to hear that MailerLite has helped simplify your workflow by bringing your websites, landing pages, and email marketing together in one place. We also appreciate your thoughtful feedback about Stripe integrations. Suggestions like yours help us understand how we can continue improving the platform for growing businesses. Thanks again for choosing MailerLite and for sharing your experience 💚 SD Shelby D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Five stars out of five! " September 26, 2025 5.0 Overall, fantastic platform. Outstanding customer support, great documentation for the most part, lots of integrations, easy-to-use tools and systems... I am SO happy someone recommended MailerLite to me. I can't imagine ever working with another Email Service Provider. Special shout-out to Lilian, the agent I worked with today, for her attention to detail and awesome support! Pros I love how seamless this software is. It is SO rare that I have to go outside MailerLite for anything. Seriously, from the Tenor GIF gallery for adding GIFs to emails, to their landing page/website design tools, to their new eCommerce tools, I find this to be well worth the money I pay. And even before I was paying for it, the free version was AWESOME. It's just so dang easy to segment my audience, email my campaigns, set up automations, and add my branding to all of it. Far, far superior to the experience I had with MailChimp. Cons My one complaint is there's a little lack of clarity about domains. I set up a custom domain with the intention of using the main www.\[myurl\].com for my website, and www.\[myurl\].com/free-quiz, etc., for my landing pages. I had set up 18 landing pages for different campaigns and offers when I tried to publish my website today. And that's when I learned you can't use 1 domain for both landing pages and websites. Cue panic - I need this website live by Monday and it's 4pm on Friday! That said, the customer support I got for this was AWESOME. She did stuff on the back-end to save me time, and walked me through, click-by-click, how to set up what I wanted. But now ALL of my landing pages have a new domain, and I have to get in touch with quite a few colleagues to have them update their links for me. I'm a bit embarrassed about that, honestly. But other than this 1 issue? I have 0 complaints from my last 6+ months of using MailerLite. Review Source VR Verified Reviewer Directora Human Resources Used the software for: Less than 6 months ### "Refund my money — abusive Anti-Spam policy" April 29, 2026 1.0 My experience was very poor, as their so-called “Anti-Spam Policy” is applied arbitrarily and conceals abusive and dishonest charges for services that are not delivered. Refund my money. Pros What I liked most was the design of their emails, along with a user-friendly and easy-to-use system. Cons I signed up for the service, carried out only 2 campaign sends, and before even completing a week, my account was closed. I was unable to use the plan, yet they kept 100% of the payment (USD 70). No real use of the service. No refund. No sense of proportionality. They justified the decision based on an alleged violation of their anti-spam policy. My database was built carefully and had already been used previously without issues, including contacts with explicit consent and others with implied consent (no objection to prior communications). I also explained that the bounce rate was due to high staff turnover in the sector I work in, not due to any improper practices. None of this was taken into account. They closed the account unilaterally and retained the remaining funds. For anyone considering this platform: you may pay, barely use the service, and still lose all your money with no possibility of a refund. This is not rigor — it is an abusive, arbitrary, and dishonest practice toward customers. I do not recommend it. Review Source EC Evanthia C. Email Marketing Specialist Retail Used the software for: Less than 6 months ### "Powerful, easy to use, with excellent support" June 3, 2026 5.0 Overall, a very positive experience. MailerLite covers everything I need for email marketing — campaigns, automations, segmentation, and e-commerce tracking — in a clean, easy-to-navigate interface. The support team is responsive and goes the extra mile to solve problems. It's a reliable platform that I'd recommend to anyone running email marketing for an online store. Pros MailerLite is intuitive and easy to use, even for managing a large subscriber list. The automation builder and campaign reports are clear and practical, and the Shopify integration makes e-commerce tracking simple. What stood out most was the customer support — when I had a tricky data issue, the team investigated it thoroughly with their tech experts and resolved it manually. Fast, friendly, and genuinely helpful. Cons The e-commerce attribution settings could be more flexible — there's no option to adjust the attribution window or switch between open-based and click-based tracking from the dashboard. More control over how revenue is attributed would be a useful addition. Review Source Response from MailerLite June 8, 2026 Thanks so much for the detailed review, Evanthia! Great to hear MailerLite has been intuitive to use and that features like automations, reporting, and Shopify integration are working well for you. And thank you for the feedback on attribution settings, that’s really useful as we continue improving the e-commerce experience. 💚 SK Scott K. Owner E-Learning Used the software for: 1-2 years ### "A Surprisingly Capable Free Plan for Email Marketing" June 22, 2026 5.0 MailerLite has been a reliable, no-fuss solution for managing email on a secondary site. The free plan is genuinely useful — not a watered-down teaser. For creators running multiple projects, it’s hard to beat the value. Pros I’ve been impressed with MailerLite, especially for managing email marketing on a secondary site. The free version is one of the most capable I’ve found — clean interface, solid deliverability, and enough features to run a real email strategy. It’s a great tool for creators and educators who need reliable email without a big platform budget. Cons The main limitation is that some of the more powerful automation and segmentation features require a paid plan. It’s not a dealbreaker, but you’ll notice the ceiling once your list starts to grow. Switched from [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Saving money and was diagnosed with FTD. Review Source Response from MailerLite June 23, 2026 Hi Scott, thanks so much for taking the time to share your experience! 😊 We're really happy to hear that MailerLite has been a reliable fit for your projects and that you've found the free plan genuinely useful. We work hard to make sure users can do meaningful email marketing without needing a huge budget. Thanks again for the kind words and for choosing MailerLite 💚 JR Justice R. CEO Founder Accounting Used the software for: 1-2 years ### "The Perfect Email Tool " June 16, 2026 5.0 Great and Best experience, with MailerLite. Its reliable, & effective for email marketing campaigns. Pros The platform is 100% user friendly and straight forward. Dashboard it was easy to read & understand. Cons With the Basic plan, I didn’t have access to live chat support before.So that was kind of sad for me Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) mailerlite is modern and user friendly t Review Source Response from MailerLite June 18, 2026 Hi Justice, thank you for the great review! We're so glad to hear that you found MailerLite user-friendly and easy to navigate. Knowing that the platform helps make email marketing simple and effective is exactly what we strive for! DS Daniel S. President International Affairs Used the software for: 1-2 years ### "Well, at least the customer support is good" September 1, 2025 3.0 Mixed, as per my comments above. Cumbersome to use product; Great Customer Service. They desperately need to make things more intuitive for the user. Pros Their online support staff are amazing! Knowledgeable, friendly, thorough. It is always a pleasure to work with them when problems arise. Cons This is an incredibly cumbersome product, not very user friendly at all. The learning curve is steep and the end result takes me 3x - 4x the amount of time it took me on Constant Contact to do the exact same thing. There is absolutely nothing intuitive about using this product. The pricing and amazing customer support are the only reason I stay with MailerLite. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) This product is less expensive per month. Review Source Response from MailerLite September 4, 2025 Hi Daniel, thank you for taking the time to share such detailed feedback. We’re really glad to hear your experience with our support team has been so positive, they’ll be happy to see your kind words. We also hear your concerns about usability, and we know how important it is to save time and keep things intuitive. Feedback like yours is invaluable and will be shared with our product team as we continue working on improvements. We truly appreciate your honesty and the fact that you’ve stayed with MailerLite, and we’ll keep doing our best to make the platform better for you. CH Christopher H. Author, but you don't have that as an industry or job function. Printing Used the software for: 1-2 years ### "Excellent Platform for an Indie Author" September 15, 2025 5.0 Everything has gone well for the last couple of years while I'm publishing books and building a readership. I like ML for its easy of use, speed, and efficiency. Currently upgrading to a paid plan, which I wouldn't do if I didn't like the service. Pros I use the platform to manage my subscriber list. It's easy to use and straightforward. I never have any trouble with it. I had to upgrade and selected the wrong plan, which customer service was quick to help correct. Cons I had to upgrade my plan for two reasons: I reached the max subscribers for my current setup, which is fine, and because ML dropped their free plan from 1000 subs to 500. That's competitive with the other platforms around, so it's fine. Review Source Response from MailerLite September 22, 2025 Thanks so much for your review, Christopher! We’re happy to hear MailerLite has been a reliable tool for managing your subscribers and building your readership over the past couple of years. We’re excited to keep supporting you as your audience grows and more books come to life. ✨📚 NT Nevena T. Seo Human Resources Used the software for: 2+ years ### "Excellent Support and Smooth Experience" September 26, 2025 5.0 Overall, my experience has been very positive. MailerLite offers excellent value for money, especially for small businesses or individuals starting out with email marketing. The platform is reliable, straightforward, and makes it easy to grow and engage with an audience. Pros I really like that everything is in one place—landing pages, subscribers, and email campaigns are all easy to manage together. It makes setting up and running my campaigns much simpler. The customer support is really good—always helpful and responsive. I had pleasure to chat with \[sensitive content hidden\]. He is fast, clear, organized, and always ready to help. Working with him was smooth and easy. Cons I would love to see more color options in the design, so we can use different colors for the email background. Review Source Response from MailerLite October 3, 2025 Hi Nevena, thank you for being with us for more than 2 years! 💚 We’re so glad MailerLite makes it easy to manage everything in one place and that our support team has been helpful along the way.  About colors: you can actually pick any shade you’d like by using the color picker or entering a HEX code in the editor.  We’re happy to have you in the MailerLite community and look forward to supporting your growth! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.