--- title: "MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MailerLite the right Email Marketing solution for you? Explore 2344 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136603/MailerLite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- MailerLite 4.7 (2344) [View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of MailerLite Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews EC Evanthia C Email Marketing SpecialistRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “MailerLite covers everything I need for email marketing — campaigns, automations, segmentation, and e-commerce tracking — in a clean, easy-to-navigate interface.“ June 3, 2026 SS Sourav S Multiple PositionsHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The free-tier should have a minimum of 10-15 automation steps, including the delay-time steps - because even if you want to set a minimum of 4-5 emails on automation (which should be considered least for proper lead-to-conversion sequence), you'd need at least 10 steps on automation (5 mails, and 5 time-delays) - the current maximum of 5-automation-steps is a strict-restriction on email-automation, which is why most users use software like Mailer Lite for - it is strictly curtailing the very usecase of the software/app by restricting free-tier user to only 5-step-automations (this cannot be used for lead-to-conversion automation)“ June 21, 2026 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The price feature based on the number of contact list, rather than email limits and also great customer service that walkthrough with you every step of the way to solve the problem“ June 23, 2026 Camilo H Marketing SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The drag-and-drop editor, while functional, is not as intuitive as it should be, and sometimes it fails. And finally, the behavioral data that the platforms deliver, generally does not match what Analytics records, creating inconsistencies when reporting results“ July 24, 2026 MD Michael D ArtistArts and Crafts, Self-employedUsed the software for: 1-2 years. “Im impressed with the more in depth functions in the Dashboard which gives the user control and confidence:: like that you’re not bugging people with duplicates. If you’re starting out, then learning a marketing program can be a daunting task.“ June 8, 2026 HH Heather H Marketing and Communications ExecutiveInvestment Management, 11 - 50 employeesUsed the software for: More than 2 years. “The initial account verification process is extremely strict and can delay the launch of a first important campaign by several days, which is frustrating for a young entrepreneurial structure.“ July 16, 2026 OP Oliver P CFOPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Most of our campaigns can be tracked via the landing page making work easier for our teams giving us the digital upgrade we deserve.“ September 16, 2026 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Also the editor doesn't have a function that allows button to direct to anchored part of a page or other useful functions.“ June 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2344 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: Less than 6 months ### "If you need a email solution with simple automation, that is free to start, Mailerlite is really the only option. " February 22, 2026 5.0 I was nervous to try it at first, because I have over 38k subs across several substacks; With that many subscribers, it would cost a mint to put them into an automated email sequence, and segment by group. Mailerlite becaome my choice because of how simple it was to set up automations, how it was designed to scale with my paying subscriber list, and how easy it was to implement. It made me wonder why I waited. Pros I was searching for a simple ESP with easy to use automation that was affordable. and Mailerlite fit the bill. A lot of ESP's have overcomplicated their software when all you need is a simple tool that sends emails on a prescribed schedule. I have it linked to my store, for sales, linked to a landing page to capture emails, and the auto sequence works great. Cons Mailerlite has options for upgrade, and the 500 subscriber limit free plan feels limiting. I wish they would use industry conversion rates out of 1000 subs for the free plan. This gives you an opportunity to do more testing features in list segmentation. But even when you upgrade, there are affordable options that let you scale. Review Source Response from MailerLite February 24, 2026 Thank you so much for this review, Chris, it made our day! We’re really happy to hear MailerLite is helping you run things without all the unnecessary complexity (we definitely feel you on that one 😅). Also, your setup sounds super interesting. 38k subscribers is no small thing, so we’d love to hear how you’re making it all work and maybe even share your story with our community 👀 If you’re up for it, send us a message at community@mailerlite.com, we’d genuinely love to chat! Thanks again for choosing MailerLite, we really appreciate you 💚  JL Jimi L. owner Education Management Used the software for: 2+ years ### "Hear to stay" June 23, 2026 5.0 No, I'm here to stay. I have just signed for two years on an offer with a super low price. And I send about 70 000 mails a month - this is my income, it's not play-play. Pros ML was more economic than what I had. Also, I could cancel my website and build a new one on ML - saving more. ML is easy to use with drag and drop email building and what's best is that there team is always, always ready to provide support - even on the basic level. Cons It provides all that I personally need, so I'm staying, but previously I could could make text flow around graphics in more snazzy ways - then again, value for money... Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) cost - exchange rate to africa became too steep Review Source Response from MailerLite June 25, 2026 Hi Jimi, thank you for the wonderful review! 😊 We're so so happy to hear that MailerLite has helped you simplify your setup, save costs, and support such an important part of your business. Hearing that you're "here to stay" after more than two years with us means a lot. And of course, we're always happy to help whenever you need us. Thanks for being part of the MailerLite community 💚 DN Daniël N. Freelancer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Title: Account terminated without explanation after hours of work — no meaningful appeal" October 12, 2026 1.0 I subscribed to MailerLite to automate email marketing for my small personal training business. I imported 154 active subscribers from my previous email marketing platform, prepared automated onboarding sequences, and began scheduling a year's worth of educational newsletters using MailerLite's official integration. After investing many hours setting everything up, MailerLite suddenly terminated my account, citing a violation of its Terms of Use and/or Anti-Spam Policy. No specific violation was identified. To my knowledge, no bulk newsletter campaigns had even been sent. I contacted MailerLite requesting clarification and a manual review. Instead, I was informed that the termination decision would not be reviewed. I understand that email marketing providers need to enforce anti-spam policies. What I find unacceptable is terminating a paying customer's account without explaining the specific issue or providing a meaningful opportunity to address it. The result was a significant loss of time, disruption to my business and uncertainty about recovering my work. \*\*My advice to other small business owners: be extremely cautious about investing substantial time building your marketing infrastructure on a platform that may terminate your account without providing a clear explanation or meaningful appeal process.\*\* Pros Nothing because they terminated my account just when I was ready to launch all work is lost and my money is gone. Cons Nothing because they terminated my account just when I was ready to launch all work is lost and my money is gone. Review Source Camilo H. Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "Simple, Accessible and affordable Email Marketing Platform" July 24, 2026 4.0 Mailerlite is our current email marketing platform, and I think it is one of the most useful tools I've used, making me feel comfortable. Its focus on simplicity makes it ideal for teams that need to run campaigns efficiently, without a steep learning curve. Additionally to this, its price-to-value ratio is hard to beat Pros First, its pricing is among the most competitive available I think the platform's simplicity is its greatest strength. The resend-to-not-openers feature is very intuitive and easy to deploy. Additionally, the campaign insights it provides enable quick decision-making. Cons Compared to other platforms, it offers fewer features. The drag-and-drop editor, while functional, is not as intuitive as it should be, and sometimes it fails. And finally, the behavioral data that the platforms deliver, generally does not match what Analytics records, creating inconsistencies when reporting results Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Cost-benefits, we just need this tool for one task, and it was cheaper on this Review Source KC Kryshiha C. Tenant and Customer Service Manager Real Estate Used the software for: 1-2 years ### "Excellent User Experience with Opportunities to Improve Advanced DNS Setup" June 16, 2026 4.0 We've had a positive overall experience with MailerLite. The platform is intuitive, easy to use, and provides excellent value for organizations looking to manage email campaigns without the complexity of larger enterprise solutions. While there is room for improvement in technical integrations and advanced features, the platform delivers strong value and continues to evolve with regular updates and enhancements. Pros Clean and user-friendly interface that makes campaign creation simple. Easy-to-build landing pages, forms, and automations. Competitive pricing compared to other email marketing platforms. Good deliverability rates and reliable campaign performance. Helpful reporting and analytics for monitoring engagement. Responsive customer support team willing to assist when issues arise. Cons Domain authentication can be challenging when using advanced email security solutions such as PowerDMARC with SPF flattening. The setup process may require additional technical support and is not always straightforward. Some automation and workflow capabilities are less advanced compared to enterprise-level platforms. Limited customization options in certain templates and reporting views. Support response times can vary depending on the complexity of the issue. Review Source Response from MailerLite June 18, 2026 Hi Kryshiha, thank you for the detailed and thoughtful review! 😊 We're so happy to hear that MailerLite has provided the right balance of usability, functionality, and value for your team. We also appreciate your feedback on domain authentication and advanced integrations. Insights like these help us continue improving the platform for customers with more complex technical setups. Thanks again for choosing MailerLite and for taking the time to share your experience 💚 lG lily G. Sales Building Materials Used the software for: Less than 6 months ### "Very user-friendly email development software" June 8, 2026 5.0 Overall, MailerLite has been a reliable and user-friendly email marketing platform. It is easy to create campaigns, manage subscribers, and automate workflows. The pricing is reasonable, and the platform provides the essential tools needed for effective email marketing. Pros MailerLite makes email marketing and cold outreach management simple. The platform is user-friendly, offers useful automation workflows, good deliverability, and detailed reporting. It helps streamline communication with prospects while keeping costs reasonable. Cons There is very little to dislike. The only improvement I would suggest is adding more advanced automation and reporting capabilities for users with more complex marketing requirements Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) It's not very convenient to use, so I chose to replace this product Review Source Russell B. Writer Story teller Publishing Used the software for: Less than 6 months ### "Great application/Great Tech Support" May 31, 2026 5.0 I am very hopeful that this tool will do the job i need. It is cost effective and seems to meet all my needs. Pros I am new to MailerLite, so learning on the fly. It is fun putting together my first email campaign. When I had a loggin problem they were on it and were very helpful getting me going again. Cons The only issue I had was the 2FA (2 factor authentication). I agree that some security is needed, but I would prefer options so that I can choose the best one for my needs. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing MailerLite price and features were the reason I chose Mailerlite Review Source Response from MailerLite June 4, 2026 Hi Russell, thank you for sharing your experience! We're glad to hear you're enjoying building your first campaigns and that our team was able to help get you back up and running when you ran into login issues. We also appreciate your feedback about 2FA. Security is important, but so is flexibility, and comments like yours help us understand what customers would like to see in the future. Wishing you lots of success with your storytelling and email marketing journey 💚 Katherine H. Owner Publishing Used the software for: 1-2 years ### "Great for my needs" January 4, 2026 4.0 I previously used ConvertKit for my mailing needs, but was tired of paying a fortune for features I rarely ever use. Switching to MailerLite was really easy, and it suits my infrequent needs. Pros I really like MailerLite's templates, which make it easy to keep consistent branding across every newsletter and campaign I send. It has a pretty comprehensive free plan, though I quickly outgrew that, which tells me my efforts are working. Cons Because I'm an infrequent emailer, I'd love an option to pay for each newsletter campaign sent instead of a flat monthly fee per subscriber. I pay the same rate as someone emailing their list daily or weekly, but only keep in touch maybe once per quarter unless I'm launching something. Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/) ConvertKit kept upping their prices and I was paying so much for all these features I never use. Review Source OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "The all in one marketing tool that combines data protection and efficiency." September 16, 2026 5.0 Simply collecting and converting is the main benefit I have derived. All those emails we've collected with any of our apps are then put into a sequential automated email campaign to get them to come back to our website and BUY. Pros This software provides unique insights into how sales leaders from all walks of life can tackle day to day challenges. No stress launching, implementing or even working with MailerLite. It is an all in one marketing solution. Most of our campaigns can be tracked via the landing page making work easier for our teams giving us the digital upgrade we deserve. Cons I can't think of anything negative about MailerLite in the period I have used it. Intuitive platform, continuously updated and no experience needed. We use it extensively to create impactful campaign landing pages and track event registrations. It gets better everytime I use it. Review Source EA Ehsan A. Senior CRM Specialist Financial Services Used the software for: Less than 6 months ### "Easy to use and covers the essential needs well" September 11, 2026 4.0 Overall, I’ve had a positive experience with MailerLite. It’s reliable, easy to use and does a good job of covering the essentials for email marketing. I especially like that you don’t need much time to learn the platform. There are more powerful tools available for complex marketing automation, but for day-to-day email campaigns it works very well. Pros MailerLite is very easy to get started with and the interface feels clean and straightforward. Building emails and setting up campaigns doesn’t require much technical knowledge, and most of the features are where you would expect them to be. I also like that it covers the main email marketing needs without making everything feel overly complicated. Cons The automation and reporting features could be a bit more advanced. They work well for standard use cases, but once you want to build more complex customer journeys or dig deeper into performance, you can start to notice some limitations. Review Source TW Tiina W. Founder Marketing and Advertising Used the software for: 2+ years ### "Great tool that grows with you" September 9, 2025 5.0 Always a great experience, and we're looking to implement MailerLite to our clients' businesses as well and to become agency partners. Pros MailerLite is the best platform for experts and tastemakers who want to grow their business. It allows you to start for a very low investment and grows with you. Their templates are beautiful, the editor is easy to use, and deliverability is excellent. Support is also quick to respond and solve any problems. Cons Coming from platforms that use tagging it was a bit of a learning curve. The only negative is that I don't seem to be able to end another automation from an automation, like "in automation B, add action to end automation A". Or maybe it's possible, but I haven't figured out how. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) price got up and they messed up with affiliate program Review Source Response from MailerLite September 11, 2025 Thanks so much for your review, Tiina! 💚 We’re really glad MailerLite has been growing alongside your business and that you’ve found it such a good fit. We appreciate your note on automations and if you’d like to explore what’s possible, here’s a helpful article from our knowledge base: https://www.mailerlite.com/help/automations-faq. And of course, feel free to get in touch with our support team anytime, they’ll be happy to help you figure things out. 🙌 VR Verified Reviewer Email Marketing Specialist E-Learning Used the software for: 6-12 months ### "Highly Recommend" September 26, 2025 5.0 5/5 great experience! All thanks to the team and people behind this amazing company. Great job, guys Pros First, was the cost and value for money. What made me stay and recommend though, is the team, people and aftersales. Cons Would be great if there's a feature to automate warm up (or maybe there is, and I just didn't know). Switched from [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Actually my client is still using sendpulse. But for clients who have not yet had an specific EMS, I would always recommend using mailerlite instead of Sendpulse. Mostly for the value for money, and it's customer support. Review Source Response from MailerLite September 30, 2025 Thank you for the amazing 5/5! 💚 It means so much to hear you’d recommend us and that our team made your experience stand out. We’re so glad to have you with us! LE Leslie E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, I use it daily!" September 11, 2025 5.0 Great experience overall. Much more affordable that Constant Contact and way more use friendly than MailChimp. Pros Mailerlite is great value for the money! It does everything I need. Their email and landing page builders are easy to use and very intuitive - everything flows well. I love that I can schedule campaigns, automate message and product delivery, integrate with other tools that I use, and see my analytics easily. And every time I've reached out to customer support I get detailed and helpful responses. Cons The only real con for me is that support is only via email and they are in such a different time zone than I am on the West Coast of the US - that said, they are very responsive. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing MailerLite Had what I need, price point is great. Free trial allowed me to try it out. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Constant Contact has more features than I need and is expensive. I just hated the interface with MailChimp found it very hard to use. Review Source Response from MailerLite September 22, 2025 Thanks so much, Leslie! We’re happy to hear MailerLite has become part of your daily routine and that it’s been easy to build, automate, and track everything you need. We’ll keep improving to make things even easier. 💚 MS Mark S. Owner Information Services Used the software for: I used a free trial ### "MailerLite is an excellent resource for business owners" June 12, 2026 5.0 Excellent so far. I am definitely a fan. They're convincing me why I should purchase a plan and not stay on the free one. Pros I'm very new (signed up 4 days ago). Very intuitive and on the couple of things I've needed help with their agents have been amazing. Cons If you're never used an email system like this there is a learning curve, but it wasn't difficult. I really like the data I get and what I get to see about activity. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing MailerLite Functionality needed, price and results of my research Review Source Response from MailerLite June 18, 2026 Hi Mark, thank you for the great review! 😊 We're so glad to hear MailerLite has been easy to get started with and that our support team has already been able to help you along the way. There’s always a little learning curve with a new tool, but we’re happy to hear you're enjoying the features and insights so far. Thanks for choosing MailerLite and we hope to keep supporting your growth 💚 GG GEOFF G. Owner Printing Used the software for: I used a free trial ### "Easy to learn" June 2, 2026 5.0 I'm very happy with Mailerlite so far and a it seems to be a stressfree way to send emails out. Certainly a great way to dip the toes in and get started. Pros Mailerlite is quite intuitive most of the time and quite easy to learn, especially with help from the videos. Sent the first campaign in no time. Great support from the AI bot and humans when needed. Cons The chatbot seems to get a bit confused at times, but it's early days and it will no doubt get better. Reason for choosing MailerLite It seemed simpler as I don't have complicated or advanced requirements. Review Source Response from MailerLite June 4, 2026 Hi Geoff, thank you for the review! 😊 We're happy to hear you found MailerLite easy to learn and were able to get your first campaign out so quickly. We also appreciate the feedback about the chatbot. We're constantly working to improve it, and comments like yours help us do just that. Wishing you continued success as you get started with email marketing ✨🫶 RK Richard K. Book Author Writing and Editing Used the software for: Less than 6 months ### "Professional Newsletters on a Budget" June 11, 2026 5.0 Very happy with my decision to go with Mailerlite, because it's good for people like me who do not have a lot of time but still want a handsome newsletter. Pros Super customer support made getting onboard easy. After that, the product was very intuitive. The wide range of templates makes it easy to lay out a professional-looking newsletter for those with no layout experience. I really liked the feature that let me send out my newsletter at the same time to my subscribers no matter where they lived--it didn't even cost me extra! Cons It was awkward to authenticate my domain for sending out emails, but to be fair, this is a system-wide problem no exclusive to MailerLite. Still, the MailerLite folks were very helpful with this. Review Source Response from MailerLite June 18, 2026 Hi Richard, thank you for the wonderful review! 😊 We're so glad to hear that MailerLite helped you create professional newsletters without the complexity. We also appreciate your kind words about our support team and are happy they could help with the domain setup. Thanks for choosing MailerLite and sharing your experience 💚 LT Lama T. Lama Education Management Used the software for: 1-2 years ### "Simply a good mailing service" June 25, 2026 4.0 Overall, our experience with MailerLite has been highly satisfactory. It is an intuitive, reliable, and efficient platform that perfectly meets our email marketing and subscriber management needs. Pros The value for money and campaign marketing are what I like most about MailerLite. and their customer support is excellent. Cons email management is what I like least about MailerLite. Sometimes there is some trouble to edit the content Review Source Response from MailerLite June 26, 2026 Hi Lama, we're so glad to hear you've had a positive experience with MailerLite and that you've found the platform reliable and great value! We also appreciate your feedback about editing email content and will share it with our team. Thanks for choosing MailerLite and sharing your experience 💚 DE Daisha E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM for beginners!" September 24, 2025 5.0 Pros Such an easy platform for solopreneurs to navigate, and the customer service has always been available & helpful! Cons I would love a few more integrations, but they have a great number to work with, especially Zapier 👍🏾 Review Source Response from MailerLite September 30, 2025 Hi Daisha,thanks for the lovely review and for being with us for over 2 years! We’re so glad MailerLite has been easy to navigate and that our support team has been there when you’ve needed them. Your note on integrations is spot on; Zapier does cover a lot, but we’re always looking at ways to expand. We really appreciate your loyalty and can’t wait to keep growing with you! 💚  PJ Phillip J. Office Manager Real Estate Used the software for: 1-2 years ### "Best Customer Support EVER!" June 17, 2026 5.0 Very professional. The newsletters are always relevant. The training provided on the product is also very easy to follow. Pros Even though I’m on a free plan, I got the highest level of customer support! Very efficient service. Cons In the current economy, the price is a bit expensive. I'd like to make use of features that are available to bigger teams. Reason for choosing MailerLite MailerLite seemed easier to use than Mailchimp. Review Source Response from MailerLite June 19, 2026 Hi Phillip, we're happy to hear that our support team provided such a positive experience and that you've found the platform, training, and newsletters helpful. We also appreciate your feedback on pricing and feature access. Thanks for sharing your thoughts and for choosing MailerLite 💚 MA Mark A. Owner E-Learning Used the software for: 1-2 years ### "Great value for money! " June 12, 2026 5.0 Pros What I like most about MailerLite is how much value it provides in a single platform. The support documentation covers almost everything, and whenever I've had a unique request that falls outside the standard guides, the support team has been responsive and genuinely helpful. The ability to host multiple websites, landing pages, and email lists all within one platform is a huge advantage. Having everything connected in the same ecosystem eliminates the need for multiple subscriptions and simplifies management. On top of that, the landing page builder is incredibly easy to use, making it quick to create professional pages that integrate directly with your email marketing campaigns. Cons The only drawback I've encountered is with the Stripe integration. The fact that MailerLite now supports Stripe payments directly within the platform is fantastic and has added a lot of value. However, at present, only a single Stripe account can be connected to a MailerLite account. For businesses like ours that operate multiple brands or revenue streams, it would be extremely useful to connect multiple Stripe accounts and assign them to different websites, landing pages, or products. This would provide greater flexibility and simplify payment management across different business entities. That said, the current Stripe integration is already a great addition, and multi-account Stripe support would simply be a valuable enhancement rather than a necessity. Review Source Response from MailerLite June 18, 2026 Hi Mark, thank you for the fantastic review! We're thrilled to hear that MailerLite has helped simplify your workflow by bringing your websites, landing pages, and email marketing together in one place. We also appreciate your thoughtful feedback about Stripe integrations. Suggestions like yours help us understand how we can continue improving the platform for growing businesses. Thanks again for choosing MailerLite and for sharing your experience 💚 DM Deirdre M. Author Publishing Used the software for: Less than 6 months ### "Great service and easy to use " June 11, 2026 5.0 Excellent. I have created the emails and automations and campaigns i wanted. Its been easier than I expected. Pros MaulerLite is easy to use. They are courteous and attentive when you need help. I had tried another email system and found it confusing bur MailerLite was straight forward with clear directions. Cons Nothing i have been very happy with MailerLite.i wouldn't change anything. Tutorials are clear and easy to follow Review Source Response from MailerLite June 23, 2026 Hi Deirdre, thank you for the lovely review! ✨ We're so happy to hear that MailerLite has been easy to use and that our team, tutorials, and resources have helped you get up and running with your emails, automations, and campaigns. Thanks for choosing MailerLite and for sharing your experience with us 🫶 VR Verified Reviewer Directora Human Resources Used the software for: Less than 6 months ### "Refund my money — abusive Anti-Spam policy" April 29, 2026 1.0 My experience was very poor, as their so-called “Anti-Spam Policy” is applied arbitrarily and conceals abusive and dishonest charges for services that are not delivered. Refund my money. Pros What I liked most was the design of their emails, along with a user-friendly and easy-to-use system. Cons I signed up for the service, carried out only 2 campaign sends, and before even completing a week, my account was closed. I was unable to use the plan, yet they kept 100% of the payment (USD 70). No real use of the service. No refund. No sense of proportionality. They justified the decision based on an alleged violation of their anti-spam policy. My database was built carefully and had already been used previously without issues, including contacts with explicit consent and others with implied consent (no objection to prior communications). I also explained that the bounce rate was due to high staff turnover in the sector I work in, not due to any improper practices. None of this was taken into account. They closed the account unilaterally and retained the remaining funds. For anyone considering this platform: you may pay, barely use the service, and still lose all your money with no possibility of a refund. This is not rigor — it is an abusive, arbitrary, and dishonest practice toward customers. I do not recommend it. Review Source AD Abby D. Administrative Assistant Religious Institutions Used the software for: 2+ years ### "Quick and Easy" June 26, 2026 4.0 The overall experience is very positive. I would recommend this for quick but professional-looking mass emails. Pros Our church has been using MailerLite for several years now, and we find it easy to navigate and have great customer support if needed. Cons Some slight issues when editing word content to get it to accept the default black for words, and with varying the alignment within the same edit box. Review Source Response from MailerLite July 21, 2026 Hi Abby, thank you so much for the kind review! 😊 We're super happy to hear that your church has been using MailerLite for several years and continues to find it easy to use and reliable. We also appreciate your feedback on the editor and formatting experience. Thanks for recommending MailerLite, and for being part of our community 💚 KW Krista W. Author Writing and Editing Used the software for: 1-2 years ### "Good platform" June 1, 2026 5.0 Mostly good. Helpful support. Adding subscribers is quick and accessible. The "undo" option is complicated and does necessarily correspond to your last action. Pros Easy-to-use templates, variety of content elements, easy to upload images, accessible resend features Cons Changing a text's color, bolding, formatting --I have to highlight text a second time for it to recognize I am trying to change it. Review Source Response from MailerLite June 4, 2026 Hi Krista, thank you for sharing such thoughtful feedback! We're glad to hear you've been enjoying the templates, content blocks, image uploads, and resend features, and that adding subscribers has been a smooth experience. We also appreciate you highlighting the areas that could be improved, we'll be sure to pass it along to the team. Small editing frustrations can add up, and we’re always looking for ways to make the experience more intuitive. Thanks again for choosing MailerLite and for taking the time to help us improve 💚 GH Greg H. founder Performing Arts Used the software for: Less than 6 months ### "Great Customer service" June 11, 2026 5.0 i have only just joined by so far the experince has been great.. The customer service from the support has been outstanding. Pros The customer service from the support has been outstanding. I have just joined but the experience has been exceptional Cons nothing as yet. have just joined but the experience has been exceptional. I really cant fault them at all Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.