# Page 20 | MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is MailerLite the right Email Marketing solution for you? Explore 2256 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136603/MailerLite/reviews

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MailerLite

4.7 (2256)

[View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 20 - Reviews of MailerLite

## Showing most helpful reviews

Showing 476-500 of 2256 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SJ

Sara J.  
CEO and Editor  
Publishing  
Used the software for: Less than 6 months

### "The worst email management software - it malfunctions causing serious issues. Terrible customer service."

March 28, 2024

1.0

Pros

Nothing - the worst email management software I have ever used

Cons

This is the worst email management software I have ever used. We started with an annual plan in Nov 2023, within the first month we sent a large campaign separated into segments of the audience. The feature to separate the segments and NOT send to others did NOT work, even though the correct boxes were checked. This resulted in some subscribers receiving the email blast up to 3 times. Obviously, this resulted in some subscribers clicking to mark as SPAM - clearly no one wants multiple emails with the same content! MailerLite then blocked our account and said they would not re-open it nor refund ANY money. Having paid about $1500 for the annual subscription, we tried many times to explain what happened, they were not interested. The customer service department is terrible, you cannot actually get through to a person and if they respond on email they are blunt and rude and refuse to refund an annual service that was used for about 1 month and malfunctioned causing this issue.

Review Source

VR

Verified Reviewer  
Jefe de comunicaciones y marketing  
Wholesale  
Used the software for: 6-12 months

### "Mailer Lite, de todos el mas amigable. "

September 30, 2022

5.0

Mi experiencia en general es bastante satisfactoria, desde el precio hasta la construcción de correos usando las plantillas todo es una maravilla.

Pros

Lo que mas me ha gustado de Mailer Lite es su facilidad de uso. Al contrario de otras opciones, está configurado de manera que todo está a la mano. Hoy por hoy es una parte fundamental de nuestro proceso operativo con los clientes. Brilla en la creación de emails de respuesta y seguimiento.

Cons

No echo de menos ninguna función. Vengo de Mailchimp que ya es de por si bastante completo, pero Mailer Lite es mucho mejor opción, mas organizado y siento que ofrece mejores resultados.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

El cambio lo hice porque estaba buscando una alternativa mas amigable para manejar listas de correos de clientes.

Review Source

TK

Team K.  
Administrative Assistant  
Education Management  
Used the software for: 2+ years

### "This tool made managing my client's business easy!"

November 3, 2022

5.0

Pros

I like how easy it is to navigate. Everything you need for your email campaigns, product launches, engagements, etc. are all here. Also, the support team is very professional and polite (kudos to Maria who just helped me out big time recently).

Cons

Maybe the way they don't give us permission to remove a subscriber's email from their banned emails list. We have had several subscribers reach out to us as to why they don't receive our emails just to find out that their email address is on the banned list. But hey, their amazing support team can easily help you out with this.

Review Source

mhamad jawad A.  
Full stack Java developer  
Computer Software  
Used the software for: 1-2 years

### "Automating to another level"

May 3, 2023

5.0

Pros

The feasibility of integration between other software and marketplaces with mailer, using this software allowed us to manage channels and marketing and feedback all in once

Cons

The use of this software is not that easy, because sometimes you get lost in their website and you end up getting what you didn't want from the first place

Review Source

SV

Steven V.  
partner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "functional product for an unbelievably low price."

October 2, 2021

4.0

We looked at Mailer Lite at first to handle the automated welcome email to our new members. Our business involves training in meditation. We have developed a process to solicit daily input from our members about their practice and to send automated, situation specific daily and feedback. I have been able to adapt this marketing tool to this training process.

Pros

The free version might have worked for my purpose, but the $10 per month was inexpensive for the chat tech support vs. the email support available for free. The $10 price should carry us well into the growth of our business before needing something more expensive.

Cons

I am unfamiliar with email automation to begin with, so I don't know how this compares to other products, and I am still learning how to use this, but it seems that there is room for improvement in the process of designing workflows and in storing/retrieving templates. They reported that they are working on technology to increase the speed of automated responses and repetitive processes.

Reason for choosing MailerLite

price

Review Source

Response from MailerLite

October 14, 2021

Thank you for leaving us such a thorough feedback, we truly appreciate it!

Jared N.  
Founder / Leader  
Online Media  
Used the software for: Less than 6 months

### "A refreshingly great product and team!"

January 1, 2022

5.0

MailerLite is exactly what it says on the box. It provides a no-nonsense, cost-effective, and robust platform for email marketing and subscription management. It doesn't aim to offer every feature imaginable, but what it does offer, it does so solidly. The features are adequate for most scenarios, the interface is intuitive and user-friendly, and the service overall is professional. I've been most impressed with the customer service. Queries have been responded to very quickly, and the support people have been efficient, friendly and a real pleasure to deal with - which is honestly difficult to say anymore these days. I currently use MailerLite's free service to gather subscribers and manage email newsletters for my recently launched YouTube channel and website at End Time Disciple (www.endtimedisciple.com). I will gladly sign up for their paid service as soon as I reach that level. If you need a robust email marketing service, or just a simple subscription management tool, I highly recommend giving MailerLite a try.

Pros

The ease of use, solid features, and delightful customer support.

Cons

A custom, embeddable, contact form would be a great addition to the subscription form features. The WordPress plugin could use some improvement.

Alternatives considered

[Kit](https://www.capterra.com/p/175000/ConvertKit/)[ClickSend](https://www.capterra.com/p/175783/ClickSend/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/)[Brevo](https://www.capterra.com/p/132996/brevo/)

Reason for choosing MailerLite

ClickSend is another good platform with great potential and top-notch customer service that I would highly recommend. However, as of the end of 2021, MailerLite simply offers a more robust subscription management system and a free starting package that is hard to beat.

Review Source

Response from MailerLite

January 6, 2022

Hey Jared, thank you for taking the time to write down your feedback and sharing your experience with us. If you need anything from us, you know where to find us

AK

Albert K.  
Digital marketing manager  
Telecommunications  
Used the software for: 6-12 months

### "Titling my review"

October 17, 2022

4.0

Pros

Segmentation............................

Cons

No email preview. No integration with platforms like Hubspot etc.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/)

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Pricing. Cost / value ratio.

Review Source

DA

Denise A.  
Founder and Chronic Illness Life Coach  
Individual & Family Services  
Used the software for: 1-2 years

### "Review for MailerLite"

January 2, 2024

5.0

My overall experience with MailerLite is excellent!

Pros

I like the ease of use and the basic features of MailerLite, as well as, the free and low cost versions as we build our email list.

Cons

The only thing that is challenging is the design aspect or making certain changes. However, I feel this is due to my lack of tech skills and not that of the product.

Review Source

RS

Robert S.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best support ever!"

February 14, 2024

5.0

Pros

I have been using MailerLite practically since the beginning and it works great for me. I have recommended it to many other creatives because it meets all the objectives, is intuitive and allows you to segment contacts and create automations easily. The plan (especially with the annual option) comes out cheap compared to the competition. Plus great customer service and help in crisis situations, such as helping me resolve a problem that was related to a bot attack on my newsletter sign-up landing page. \[sensitive content hidden\] was incredibly helpful and so were his colleagues. I am delighted and will be happy to recommend MailerLite further!

Cons

An editor that sometimes doesn't work the way I need it to + the fact that I can't schedule emails at irregular times, such as 5:03pm, only at full ones like 5:15pm.

Review Source

AB

Aneta B.  
Freelancer  
Computer Software  
Used the software for: 6-12 months

### "My review of MailerLite"

February 27, 2022

5.0

I've loved the ease of use of MailerLite. I really like this tool for campagnes, landing pages, forms, analytics and click map. MailerLite's automate sequences is just fantastic. Their services are constantly improving and I will continue to be their client.

Pros

MailerLite is a great . It is very easy to create an email marketing campaign in minutes. I'm a beginner and MailerLite is beginner friendly. I also create very beautiful and functional email newsletters with drag & drop editor and I don't need to hire developers to it. MailerLite's customer support helped me successfully, when I needed it and in seconds they answered my request. I recently switched from another provider to Mailerlite and they fascinated me with their intuitive interface. I really like the reporting tools that give me useful information about my fans' engagement.

Cons

So far I have no problems using the MailerLite and I do not find any flaws.

Review Source

IS

Ian S.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Perfect for Small Business"

May 6, 2022

5.0

Awesome. Honestly.

Pros

Support is out of this world and the platform was easy to learn. Incredible value for the features and support available!

Cons

Custom reports on e-commerce could be improved... and the new version may have better features as there were improvements there I don't know about

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price, Ease, features.

Review Source

SC

Sarah C.  
LinkedIn trainer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy to use yet full of functionality"

November 18, 2021

5.0

For the amount of features and it's efficient functionality, Mailer Lite is by far the best email provider I have used. I'm not 'techy' at all and the way it works is intuitive and I can do most things! For more complicated tasks, the 'help' video tutorials are really clear but, above all, the live chat function is priceless! It's fast, the people are helpful and polite. I use it to build and monitor my email list and also to sign people up using their forms and it does all these things really well.

Pros

Easy to set up, the reporting is clear and easy to access. The live chat is fantastic and fast. Easy to edit and move things around when setting up email design and also after sending.

Cons

Adding a group to a timed automation seems clunky. Haven't tried it for that reason!

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MailerLite

Mailchimp doesn't make any sense! Found it really odd and not logical

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

I found Active Campaign difficult to use - very frustrating.

Review Source

Response from MailerLite

December 1, 2021

Hey Sarah, loved the whole review and your feedback about automation. I would love to feature your review on our wall of love page, that will be up soon. Just get in touch via this email and I can explain further details.

Chris A.  
Marketing mangement  
Marketing and Advertising  
Used the software for: Less than 6 months

### "critique de l'application mailerlite"

September 28, 2022

4.0

Pros

la fonctionnalité de gestion de emails incluse dans le logiciels qui gères les emails tracking et le suivi

Cons

le logiciel est assez lent a exécuter et donc le travail devient un peu compliqué avec mais a part ca il n'y a rien d'autre a signaler

Review Source

VV

Veronika V.  
Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great marketin service"

June 29, 2023

5.0

Pros

MailerLite helps me in my everyday business as I run it alone. I really enjoy automation for sold products as I dont need to reach customers individually. Maybe even more I like different features and visuals for my monthly newsletter.Recently I had some issues with my data and customer service helped me fast and effectively. I appreciate that a lot!

Cons

I found ML offering all I need for now.

Review Source

JI

Jacqueline I.  
Ayurvedic Practitioner  
Alternative Medicine  
Used the software for: 2+ years

### "Best Support and Ease of Function"

February 10, 2024

5.0

An easy to use platform for my business emailing needs. I love the automations I can set up that link with my lead magnets, as well as the landing pages and seamless integrations with my website and course platform.

Pros

I love using Mailerlite for my email campaigns. The drag and drop, and copy email campaign functions make creating each email so quick and easy. The support is excellent. Always courteous, kind and knowledgeable.

Cons

I find it hard to learn new tech platforms so never ienjoy the start up. But the tech support has been great!

Reason for choosing MailerLite

It was recommended by my tech supprt person.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Cheaper for my growing list and better functionality.

Review Source

DH

Dixie H.  
Owner  
Publishing  
Used the software for: Less than 6 months

### "Great Email Customer Service "

June 24, 2023

5.0

Pros

I know just enough to be dangerous and find it to be fairly easy to use. It is easy to test and edit campaigns as many times as needed before sending. I am very happy with their system and have had no issues with any of the campaigns I have run so far. I'm sure as I use MailerLite I will discover a whole bunch of other cool features.

Cons

The one thing I wish they had is a person to talk to - but I get why they don't. I manage to figure out as much as I can - which actually makes me more familiar with the site - but it is time-consuming and frustrating along the way.

Reason for choosing MailerLite

I was told that Mailer Lite is the most cost-effective - and for all that comes with the subscription, I would agree. In my prior business, I used another service and considered it until I realized the monthly cost was more than the annual cost for Mailer Lite - although, in fairness, that may have been due to the 1,000 text messages that could be sent each month. Emails were unlimited.

Review Source

MM

Margot M.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "MailerLite for Startups"

November 11, 2021

5.0

I really like using MailerLite because (a) it is easy to use and I lose no time, I can focus right on setting up my campaigns, and (b) it simply works! It does what it says, period. Also, the support is amazing.

Pros

MailerLite is really easy to use and understand, fast to set up, and offers a lot of functinality even in the free tier. Plus: even in the free tier the support is outstanding! No matter which issue you have, MailterLite supports you quickly and cheerfully and stays with you until your issue is fully resolved. Amazing!

Cons

Some feaatures are a bit hidden, e.g. where to setup and design the double opt-in email, as well as the automations, which are less intuitive to use than the core campaign management.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MailerLite

I chose MailterLite initially because it is Lithuanian, I really liked how the company and the team presented themselves on the website, and I wanted to support another European Software Startup. When I started using it I fell in love with the product. I'm really glad I chose it over MailChimp, which is kind of the standard.

Review Source

Response from MailerLite

November 18, 2021

Hey Margot, thank you for sharing your experience with us and the internet community!

Rete A.  
Dott.  
Real Estate  
Used the software for: 1-2 years

### "Excellent "

February 24, 2022

5.0

Overall I am very satisfied. I have not found any critical problems that would hinder the work.

Pros

Very easy to use, clear workflow, easy to integrate, specific features for surveys and ecommerce integration.

Cons

The automation tools are very easy to use I would like to see automation tools with a few more options.

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Switched from

[MailUp](https://www.capterra.com/p/127970/MailUp/)

MailerLite has a much more versatile editor and better prices. MailUp charges a higher price for fast shipping, while MailerLite always ships at maximum speed.

Review Source

MP

Mélina P.  
Sales and marketing director  
Computer Software  
Used the software for: 2+ years

### "Would not use anything else for our email marketing!"

October 6, 2021

5.0

The chat option on the website is amazing. The customer support is fast, friendly, and they are always able to help me find solutions and explain to me how to do things the best way. I have learned a lot about email marketing just using mailerlite. Their tips and tricks on their blog and through their own newsletter are really great and useful. The automations are great and very easy to use, the forms and landing pages options are also great and enable us to develop projects much easier and quicker without having to use our developers or other resources. The many templates offered are wonderful and are helping our less experienced junior marketing expert to build amazing newsletters. I love everything about mailerlite! Our developers have been able to link our forms on our website with mailerlite and it works like a charm to collect data and reach the right people well. I would not use anything else.

Pros

It's ease of use, the interface of the platform, it is really amazing on the user experience end!

Cons

Um... good question... I don't know ! I like everything.

Review Source

Response from MailerLite

October 26, 2021

Hey Melina, your comment section brings me so much joy to read! It's always great to know that we've been able to also teach our community about email marketing. We would love to get to know your company more and possibly showcase your lovely written review to us. If you would like this, just reply to the email, and we can get in touch.

BP

Ben P.  
Social Media Manager  
Writing and Editing  
Used the software for: 2+ years

### "Excellent Mailing Service"

November 28, 2022

5.0

Having tried multiple mailing services, MailerLite has consistently risen above the rest. Good price points for subscriber bases, excellent contact management tools, all the integrations I need, and fantastic live customer service (thank you \[SENSITIVE CONTENT\] !)

Pros

Easy to use, powerful tools, great customer support.

Cons

A little more customization for blocks within the email editor would elevate MailerLite further.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review Source

EN

Emily N.  
Self-Published author  
Writing and Editing  
Used the software for: Less than 6 months

### "Why I love Mailerlite"

June 9, 2021

5.0

Having the possibility to create multiple automated workflows (while being on a free plan) has been a huge improvement, compared to my former ESP... The survey feature is also great, as it allows me to collect data on what type of content my (new) subscribers would like to receive in the newsletter...

Pros

I recently changed ESP and came to Mailerlite, and I am in love with it ! It's so easy to use, plus they allow us to create multiple automated email sequences, even on the free plan, which was a big thing for me... Also, the customer service and support is amazing ! Always quick to respond, very helpful and will do back-and-forth emails if necessary, until we understand the problem or find the solution we're looking for!

Cons

At the moment, Mailerlite doesn't allow to add attachements to our newsletter... Impossible to just add a PDF that people can download directly from the email. We have to use or website or external providers (like DropBox or Google Drive) to host the file and insert a link to it in the email. However, since this is a highly requested feature, Mailerlite might provide it in the future...

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

A few reasons, but the major one was the ability to create mutliple automated email sequences while being on a Mailerlite free plan...

Review Source

Response from MailerLite

June 17, 2021

Definitely something we would look further into, Emily - thank you so much for the feedback.

KB

Karen B.  
Counsellor  
Mental Health Care  
Used the software for: 2+ years

### "Fantastic value for money & amazing customer support"

June 2, 2023

5.0

Extremely happy. I use the customer support a lot, and they've never failed to disappoint me. They go above and beyond, and are very prompt.

Pros

I love the preferences page where people can select email frequency and more. The customer support is absolutely amazing! Oh, and I love the option to include a survey or quiz block in emails, landing pages etc. I'm very happy with the integrations. And how can I not mention the pricing, when compared to other options.

Cons

I'd love a site-wide option to have branded colours.

Switched from

[Flodesk](https://www.capterra.com/p/207268/Flodesk/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I love the Flodesk templates, but there are literally no integrations. MailerLite also has more features (did I mention the survey and quiz blocks?)

Review Source

VR

Verified Reviewer  
SEO Specialist  
Computer Software  
Used the software for: 2+ years

### "I recommend MailerLite to all my clients, and use it myself"

October 10, 2022

5.0

Pros

Easy to use, cheap, it works, easy to setup the first time. Even the free tier has all the automations and options that 90% of users will ever need.

Cons

I can't really find any con. If you find one probably you are a very advanced user with specific need.

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

All the tools I used ended up being too complicated and too expensive with a lot of useless and advanced options. Those advanced options are made for big big big ecommerces, not for the 99% of marketers with a simple and effective strategy

Review Source

IO

Inge O.  
coach  
Individual & Family Services  
Used the software for: 1-2 years

### "Mailerlite is definitely worth the money"

June 26, 2023

4.0

I have good inside in how my emails work

Pros

It is easy to see what is what, uncomplicated. Maybe it is not as elaborate as other programs, but I am not interested in to many tools.

Cons

I have an email train.. every week people get an email, starting #1 at different times. Sometimes something goes wrong and it took me and my VA quite some headache why it was not working. Thank God your helpcentre does wonders.

Review Source

Nunzio C.  
Attorney  
Real Estate  
Used the software for: 2+ years

### "Powerful but easy to use"

March 12, 2023

4.0

Pros

Easy to use, well-organized controls, excellent service

Cons

A recent platform upgrade-unfortunately not mandatory-seemed difficult for me to implement

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailUp](https://www.capterra.com/p/127970/MailUp/)[Brevo](https://www.capterra.com/p/132996/brevo/)

Review Source

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