# Page 21 | MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is MailerLite the right Email Marketing solution for you? Explore 2256 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136603/MailerLite/reviews

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MailerLite

4.7 (2256)

[View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 21 - Reviews of MailerLite

## Showing most helpful reviews

Showing 501-525 of 2256 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Fabiola S.  
Project Leader  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good price-quality email software "

April 29, 2023

5.0

It has been good overall, i use it mainly because the price is very attractive for the quality I receive

Pros

I really like that it is very fast and easy to setup a new campaign. Also, you can save templates and reuse them whenever you want, helping you saving time

Cons

What i like the least is that you don’t hace may options to customize emails. The block templates are very strict and you have to use them.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Reason for choosing MailerLite

Mainly because of the price and the simple thing i was looking for

Review Source

Julie R.  
Founder  
Professional Training & Coaching  
Used the software for: 2+ years

### "Great way to connect with audience, automize and sell"

May 8, 2023

5.0

Pros

I chose to use MailetLite because of the available functions under their free plan that I had to pay for at their competitors. I enjoy using Mailerlite because it is accessible, customizable, and it meets all my needs regarding the connection I want to foster with my audience.

Cons

One thing, I would have enjoy to be able to benefit free of charge the possibility to set up my own name domain for landing pages as it was available when I started with them.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

MailerLite offered an easier UX, for me, and free functionalities that were in Mailchimp paid plan.

Review Source

SE

Sasa E.  
Mindset coach  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Using Mailerlite for My Business"

February 16, 2024

5.0

I liked using Mailerlite. Its basic features are ok when you are starting out. Just wish they could include things like scheduling calendar

Pros

Mailerlite is an easy application to use. It doesn't have a steep learning curve, anyone can use it,

Cons

I found the automation was limited there isn't much triggers to choose from

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MailerLite

It was cheap and has a functioning free plan

Review Source

VR

Verified Reviewer  
CEO  
Performing Arts  
Used the software for: Less than 6 months

### "User-friendly experience, but watch out for their oppressive compliance department "

August 19, 2023

3.0

Pros

Inexpensive, easy to use, seamless transition from mailchimp. All the features we wanted.

Cons

Compliance on SPAM stuff, despite us having fine lists, was murderous. Cannot recommend.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price

Review Source

AB

Autumn B.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Affordable and Alright"

April 4, 2024

4.0

For the price it is great, but there are better options out there if you have the budget. It gets the job done and works as advertised, but with some kinks here and there.

Pros

For the amount of people we work with, we qualify for the free plan, which is amazing. It integrates well with Facebook, which our clientele is active on. It is a solid tool for sending out mass emails.

Cons

It is not very user-friendly, we had trouble authenticating our accounts at first. A lot of our staff is older and they struggle with the software at times.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Switched from

[GMass](https://www.capterra.com/p/168452/GMass/)

MailerLite is more affordable for us than GMass.

Review Source

OQ

Olivia Q.  
Operations Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Brilliant"

October 17, 2023

4.0

I think it's really positive. After years using an extremely expensive competitor with abysmal tech help id take this any day!

Pros

The thing I like most about mailerlite is that every time I have a query or glitch, they are on hand to help, you can tell they're not bots, they're really friendly, the information is always concise and really makes the fact that there may have been an issue irrelevant.

Cons

There are a few things that dont really make sense and are a bit tricky to find or operate but to be honest I think those will in time, be figured out as since I have started using, more and more has been improved that I had noticed previously.

Reason for choosing MailerLite

I cant remember alternative products but I do know that mailerlite was easier to use and better priced.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price was absolutely astronomical to be honest and we were becoming less and less impressed by the product against the price rises.

Review Source

SS

Sylvie S.  
Owner  
Publishing  
Used the software for: 2+ years

### "Does the trick"

February 17, 2023

4.0

It's easy to use for the most part, but pretty expensive

Pros

The ease of creating different groups and segments, tracking subscriber interaction, setting up automations, and integrating numerous landing pages.

Cons

I really want to be able to use an existing campaign to create a template! And I want the option to change sending settings when I duplicate a campaign (I want to duplicate so I don't have to rebuild the bones- just the content. But then I don't have the option of switching between a campaign that does auto resend or not and setting up sending by time zones or not). Very annoying. Also, you used to be able to butt sections up against one another where the background color would extend smoothly. Now there's always a white space, say when I want to add three buttons to the bottom of a text block.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

They were more expensive for my subscriber count at the time

Review Source

RR

Rona R.  
Partner  
Publishing  
Used the software for: 1-2 years

### "Wonderful and generous"

June 23, 2022

4.0

Unusually positive and productive. Highly recommend.

Pros

MailerLite can be used in so many different ways. I use it for an email newsletter and am launching a second. I plan on a quintet, eventually -- five newsletters on the MailerLiter platform. Customer service, even on the free plan, is simply superb. The company values seem extraordinary, and are based in kindness.

Cons

It's a little tricky to move things between segments when building a newsletter. Sometimes spacing and links have to be reset (although this could be my fault, as I'm not highly knowledgeable about tech.) I get enormous value from the free version of the software and simply can't believe my good luck. I aspire to have enough subscribers to start paying for the good service I have received.

Reason for choosing MailerLite

Others' recommendations, plus the opportunity to try without expense.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

In a webinar for writers that had respected teachers and participants, many authors praised MailerLite highly. I had reached the end of a long-running RSS newsletter (that had worked really well on MailChimp) and needed to launch something new. Mailchimp was reducing its free services at about the same time, so I tried MailerLite and like it much better.

Review Source

AO

Amanda O.  
Chief Everything Officer  
Retail  
Used the software for: 1-2 years

### "Extremely happy with the overall product and service from MailerLite"

June 27, 2023

4.0

It has been great up to this point. I am not excited about having to move to an email only support for the mid-range plan. I don't like that customer service and support is something I have to pay for.

Pros

I love the ease of use to build and create email marketing campaigns. The customer service through MailerLite is also amazing.

Cons

I do not like that I have to pay to get any kind of support and I really don't like that live support is only offered in the highest tier plan. Customer service will make or break my business, but it should not be a paid service. It should be standard to the basic free plan. Customer service is THE most important factor when choosing vendors, providers, and suppliers. I also don't like the authentication process and wish it was as easy as the steps listed in the How To's on the support page.

Reason for choosing MailerLite

Truly the ease of use and customer service when doing the research.

Review Source

AB

Asida B.  
founder  
Arts and Crafts  
Used the software for: 2+ years

### "Great customer support that can deal with untypical situations"

July 14, 2022

5.0

Pros

My tiny self-organized arts space in a fragile post-conflict region has been using mailerlite for some years. We are located in Abkhazia (a break-away region of Georgia) and are connected to the internet via Russian wires. When Russia invaded Ukraine in the end of February, many companies blocked Russian customers accounts, including Mailerlite. I engaged in conversation with the customer support to at least access our contacts database that we have built over the last 7 years. I mentioned in my letter that we are located outside of Russia even though our IP address location shows otherwise. MailerLite support asked for proof, I provided it, and they really took the time and energy to resolve my case and resume my organizations access even though we are not even paid subscribers. I very much appreciate the work of MailerLite and their high ethical standards in this situation. I also very much share their support for Ukraine and respect their stance despite commercial interests. I also would like to mention here that lots of Russian independent cultural spaces face high risks within Putin's dangerous regime and should be supported as well - they are brave and are doing important work.

Cons

It completely suits my needs, so no cons.

Review Source

Response from MailerLite

August 3, 2022

Hi Asida, Thank you for taking the time yourself to write such a beautiful review for us. It is indeed difficult times, and we understand how this can affect so many people in different areas. We appreciate the love you're spreading with this!

DC

Dario C.  
CEO  
Construction  
Used the software for: 1-2 years

### "Amazing Email Marketing solution"

October 10, 2023

5.0

This solution allows us to keep in touch with our customer base and deliver value using simple but strong email communication.

Pros

The available templates are elegant and functional. Design-wise, it is very professional looking, and the drag-and-drop building blocks give complete control and versatility.

Cons

Haven't found any cons yet. The experience has been outstanding so far.

Alternatives considered

[Moosend](https://www.capterra.com/p/147042/Moosend/)

Reason for choosing MailerLite

UI, design, cost vs. value, and ease of use.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp is overrated, and too expensive for what it is. Also, they have very unfair policies that could hurt your business out of the blue.

Review Source

VC

Vanesa C.  
Asesora de imagen  
Individual & Family Services  
Used the software for: 2+ years

### "Muy recomendable"

February 5, 2024

5.0

Pros

Su versión gratuita tiene una gran variedad de herramientas disponibles. Es bastante fácil e intuitivo de usar para crear campañas, automatizaciones, hacer seguimiento, etc.

Cons

El traspaso de la versión Classic a la nueva versión fue bastante engorroso, no estuvo funcionando por unos días, pero el equipo de Soporte me ayudó a solucionar los inconvenientes!!

Review Source

DD

Debra D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mailerlite is perfect for my small business"

March 29, 2024

5.0

Easy to use, reliable and very cost-effective for my small business of one person.

Pros

Allows a large number of subscribers in the free category.

Cons

None that are an issue to my business at this point.

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)

Reason for choosing MailerLite

Brevo would only allow so many emails per day which didn't work for me. Mailchimp restricted the number of subscribers. With Mailerlite I can send all my emails in one day to the number of subscribers I have.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp limited my number of subscribers and was too expensive for me to continue with it.

Review Source

JB

Joan B.  
Marketing director  
Education Management  
Used the software for: Less than 6 months

### "Better than MailChimp"

June 16, 2023

5.0

Absolutely would recommend.

Pros

MailerLite has all the functionality I used in Mailchimp, but with more options for designing emails, a much more intuitive process for automations/customer journeys, and—importantly—outstanding customer service. If ever I’m blocked in any way, they get back to me the same day with clear and usable, personalized instructions on how to get unstuck.

Cons

There was a bit of a learning curve at first just because there are a lot more options compared to mailchimp. But ultimately that’s much more a pro than a con. Overall im glad we traded up to MailerLite (and I say “traded up” even though MailerLite is cheaper!)

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp was getting too expensive as our audience continued to grow.

Review Source

CM

Carolyn M.  
Author  
Writing and Editing  
Used the software for: 2+ years

### "What Would I Do Without It!"

March 23, 2023

5.0

With Mailerlite, I am able to send regular Newsletters to my subscribers, enable them to download a free reader magnet for my detective series, and set up auto-sequencing so that when they sign up for that, they also get follow up emails, pointing them to the other books and requesting reviews. All highly desirable in the author business.

Pros

I highly recommend Mailerlite. I struggle with technology but have managed to master Mailerlite enough that I can send Newsletters whenever I want, and also set up automatic follow ups for the next stage / free reader magnets etc., without too much difficulty. I know there's a lot more I can do and one day, I'll hopefully have the time to explore more.

Cons

The designing of campaigns etc., is sometimes a step too far for me, but I accept the information is probably there to learn if I took more time to investigate.

Review Source

MB

Martyna B.  
self-enttrepreneur  
Online Media  
Used the software for: 2+ years

### "Immediate help and support"

January 21, 2022

5.0

I deleted by mistake all the subscribers callected for 3 years. I asked for help and 5 minutes later I get all the mails back! It was so fast and helpful. I definetely recommend mailerlite. It is so easy to manage and helpful by all the marketing campaigns.

Pros

Ease to use even for "non-technical" person. Very functional and friendly interface

Cons

There are quite often bugs in automation - people do not get mail after signing to a group.

Review Source

Response from MailerLite

February 1, 2022

Thanks for sharing, Martyna! Get in touch with support, as they might be able to help you figure out why some users are not receiving their email as part of your automation.

nC

nathan C.  
Founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good for beginners but could have better features"

August 6, 2023

4.0

It's really good if you have up to 10k subscribers on the email list, after this point I prefer to use other software that have better automation and personalization of the email capture banners and pop ups.

Pros

The free plan is nice to start collecting emails, it's easy to use and delivers what is offered

Cons

The banner pop up feature is really basic and could be improved, the automation and segmentation also could be better

Switched from

[GetResponse](https://www.capterra.com/p/153948/GetResponse/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp was too limited on the features and Getresponse was limited on the features on the basic plan and to get automation I would need to change to a not needed plan.

Review Source

Response from MailerLite

August 7, 2023

Hi Nathan, Glad to hear you've been enjoying working with us. We are however, super curious and keen to learn what features we could increase or make better for users above a 10k plan. After all we are here to learn from our community! Feel free to email us via this response and we can have a chat! We'd love to understand more 💚

SH

Steve H.  
Writer / Producer  
Entertainment  
Used the software for: 1-2 years

### "A good solution for your email marketing needs! "

November 1, 2022

5.0

Pros

MailerLite is easy to use and has most of the bells and whistles that you'll want in email marketing software. Customer service is GREAT!

Cons

It can be tricky to cut and paste in MailerLite (within campaigns). And I have to adjust to the font size and style I want with each email I compose. A new version is not as intuitive (and doesn't have all the features yet) compared to the old version.

Switched from

[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)

Aweber has SLOW customer service. I would email them, get assurances that I would be contacted within 24 hours and then - three days or a week later, I'd hear from them. As a small business, I felt like they didn't care that much about me or my needs. They would constantly apologize, but continue to let me down. A few of those times, the request for support was URGENT (I was getting out an email within a day or two) and they made me miss my window.

Review Source

VR

Verified Reviewer  
Life Coach  
E-Learning  
Used the software for: 1-2 years

### "Awesome functionalities and customer service "

January 16, 2023

5.0

Pros

It's easy to use and their free version has already so many pro features. When you need to upgrade to a paid plan, it's not expensive either. The customer service is fast and efficient, even on the free plan! Thanks for such an amazing tool

Cons

I can't think of anything I don't like, it's a very good email marketing provider

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price and reputation

Review Source

JS

James S.  
Head of Operations  
Food & Beverages  
Used the software for: 2+ years

### "Really Solid Software and Customer Service"

January 6, 2021

5.0

Love it. Will be hard to ever leave.

Pros

Great customizability for emails and very simple to use. It is the most design friendly email service I have used. Also incredible customer service. I accidentally deleted a very important landing page built through mailerlite - I emailed their support and it was restored within an hour. I accidentally deleted ALL of our subscribers - I emailed support again and again they were all restored within a couple hours. Very impressed.

Cons

I wish video was easier to insert into the emails. I also wish it was easier to segment. ConvertKit maybe a better option for segmenting and targeting.

Alternatives considered

[Kit](https://www.capterra.com/p/175000/ConvertKit/)

Reason for choosing MailerLite

Design capabilities are more intuitive.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailerlite is better and cheaper. That simple.

Review Source

Response from MailerLite

January 13, 2021

Hi James, thank you for your lovely and. Fair feedback. I have to say the design on your Bissy Energy page is amazing! - Lay

ES

Eva S.  
President  
Publishing  
Used the software for: 1-2 years

### "Excellent customer service!"

March 21, 2022

5.0

I'm making this review to praise the customer service experience I had with MailerLite's representative \[SENSITIVE CONTENT\]and, later, \[SENSITIVE CONTENT\]. Often, customers are annoyed by the lack of REAL people, with REAL knowledge, in problem-solving situations where there are technical issues. They get dropped from chats in the middle, forced to restate issues, given the old "run-around" and so forth. The exact opposite happened with me! I found \[SENSITIVE CONTENT\] (and, later \[SENSITIVE CONTENT\]) to be knowledgeable, quick-thinking, invested in coming up with a solution for me and extremely reachable. As you can see, I mention how I had to change reps -- this was because the problem I had was a troublesome one and persisted overnight-- but the two of them picked up seamlessly for one another and there was no waste of time for me. In the end the trouble was a mistake that \*I\* made, myself--a typo in a custom variable. \[SENSITIVE CONTENT\] and the IT team tracked down this tiny error -- literally, ONE character-- and were able to explain it to me. Far from being exasperated, I feel I've learned a valuable lesson. Excellent experience in a frustrating time. If all customer service experiences were like this one, the world wouldn't be quite as stressful. Thank you!

Pros

Works perfectly. Except when I make an error in custom variables. My bad.

Cons

There are a few things which are hard for me to remember. Like which character to use when writing a custom default message in the variables. see review for details.

Review Source

JL

Jaclyn L.  
Founder and Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Customer Service Ever"

February 2, 2024

5.0

Pros

Ease of use. Multiple features. But perhaps most importantly, some of the best and most efficient customer service I have ever experienced. Customer services tends to be lacking more and more these days with online companies, but MailterLite goes above and beyond in this respect. Every time I had a question or experienced an issue, the incredibly friendly MailerLite staff quickly resolved it quickly. With the Google and Yahoo authentication changes, adjustments needed to be made to my account to ensure my emails wouldn't go to spam. I was nervous about this and had some issues, but \[sensitive content hidden\] from MailerLite helped me through the whole process ensuring I was completely authenticated and ready to go. On top of efficiently solving my problem, \[sensitive content hidden\]was so friendly and pleasant to communicate with; a breath of fresh hair.

Cons

I haven't encountered any issues. Setting up landing pages, forms (pop-up and embedded), and email campaigns is very intuitive.

Review Source

Radim Z.  
Co-CEO  
Sporting Goods  
Used the software for: 2+ years

### "Great software with great support. Al features that you need for campaign management and email marke"

August 5, 2022

4.0

Pros

I like that it is easy to use, it has all the features we need,. Once set up, it works without bugs. If you have any issue, their support is quick and helpfull

Cons

When working with the editor, the loading is sometimes lenghty.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Better value for the money

Review Source

Laurie L.  
Award winning author of Christian fiction  
Entertainment  
Used the software for: 2+ years

### "MailerLite is one of my business' must-have tech partners!"

February 22, 2022

4.0

Very good. I'm very happy with my MailerLite experience.

Pros

I love the automated sequences that are available for me to build. I like the Drag and Drop Editor which allows me to customize my communications to subscribers. Mailerlite makes me look very professional to my customers!

Cons

I would like Mailerlite to add in captions to photos/graphics that would enhance the experience for the visually impaired.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing MailerLite

More ease of use and more reasonable price.

Review Source

SC

Sofia C.  
Content Creator  
Food & Beverages  
Used the software for: 2+ years

### "Amazing costumer service and great email marketing"

March 14, 2023

5.0

With Mailerlite I can inform my subscribers with news like new blog posts or videos, and also send WooCommerce campaigns with new products etc. Its amazing to create and nourish a community like this.

Pros

Easy to use and when I have a question the costumer service its amazing!

Cons

I would love to have a way to send yearly automation automatically in specific times/seasons, that's because I'm a food blogger and it would be so amazing, that extra help.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailerlite was more affordable :D but I really love it now!

Review Source

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