# Page 85 | MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 85 - Is MailerLite the right Email Marketing solution for you? Explore 2256 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136603/MailerLite/reviews

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MailerLite

4.7 (2256)

[View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 85 - Reviews of MailerLite

## Showing most helpful reviews

Showing 2101-2125 of 2256 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Carol W.  
Holistic Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Customer support"

May 4, 2022

4.0

Very good so far

Pros

I had to contact customer support with regards to an issue with setting up my account. I spoke via email with \[SENSITIVE CONTENT\] who was incredibly helpful, she dealt with my issue very quickly and it is now resolved. Excellent customer service.

Cons

I don't know yet as I haven't actually started using it.

Review Source

AB

Andy B.  
Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Excellent service provided after purchase"

October 31, 2022

5.0

Pros

The service received via email has been very direct and very quick. \[SENSITIVE CONTENT\] has answered my questions quickly and with perfect instructions. Will happily use this this product for a long time with email support like this on hand!

Cons

Yet to fully implement an automated workflow so I couldn't say just yet.

Review Source

CC

Collis C.  
Marketer  
Internet  
Used the software for: I used a free trial

### "My experience using MailerLite"

September 6, 2023

3.0

My overall experience was good, I have found their customer service to be very top-notch.

Pros

I have found the email marketing platform very easy to manage and navigate. Unlike some other platforms, you still have access to your previous campaigns with a free trial.

Cons

I haven't used the platform in a while, but I have found that the open rate drops quickly, which may not necessarily be their fault as it could be because of a number of reasons.

Review Source

EW

Erica W.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "MailerLite Review"

August 17, 2021

5.0

Excellent

Pros

Easy to use and recieve great customer service

Cons

Happy with all features we have used so far

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Much easier to navigate/design features better

Review Source

Response from MailerLite

August 25, 2021

High five for this, Erica! Thank you so much.

AL

Andrius L.  
CMO  
Computer Software  
Used the software for: Less than 6 months

### "This is a really good application but there is some Cons"

August 17, 2018

4.0

Pros

I love that using Mailerlite it is effortless, minimalistic design so I can find what I need very fast without any help of support team.

Cons

Okay... Maybe I became a registered user at a wrong time, but using Mailer Lite, I had a lot of issues. One of the biggest was that my emails were going into my customer's Spam boxes because Mailer Lite had terrible settings and all users had this issue. I believe it is fixed.

Review Source

AO

Anna O.  
Trainer  
  
Used the software for: Less than 6 months

### "Great customer experience for reasonable price"

March 27, 2018

5.0

Pros

Simple, clever, clear and easy in use. Lots of email support, no bigger technical problems. Frequent updates.

Cons

Nothing comes to my mind yet. Maybe I could benefit more from better knowledge base where I could find the examples on how to use this service wiser.

Review Source

VC

Vince C.  
R&D  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "AWESOME!!!"

January 18, 2017

5.0

We oversee two non-profits and we were looking for a way to reach our members in a more easy-to-use format. Mailerlite was the answer! Easy to use, beautiful formats and tools to make each e-mail campaign interesting and diversified. This program is so user friendly it makes all others seem like dinosaurs in comparison. In fact, a kid could become your e-mail campaigner. If you are a sports team, small business, non-profit, community organization, church group, Boy Scout troop, club or whatever, this is the e-mail campaign tool for you.

Pros

Ease of use, simplicity, choice of templates, tools, 24/7 live help line

Cons

some of the menus were not evident, a lot of trial and error but the bright side was most ? are in the FAQ section.

Review Source

AL

Alaina L.  
Executive Assistant  
Warehousing  
Used the software for: Less than 6 months

### "MailerLite is a great value!"

April 26, 2022

5.0

Great value, great customer service, great product!

Pros

The ease to create email communications is top notch. There are also a lot of options to really make email communications 'pop'! Customer service has been great as well.

Cons

I've been using for less than 6 months and so far, I don't have anything negative to say.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp's email templates were boring and not easy to customize.

Review Source

Response from MailerLite

May 3, 2022

We do love ourselves a good POP. Welcome to the community, Alaina - glad to have you with us.

UG

Ulises G.  
Funder  
  
Used the software for:

### "Low Open Rates than Mail Chimp and SendGrid, incomplete information when doing pre sale questions"

December 9, 2015

1.0

Unfortunately I had a very bad experience with Mailer Lite, I experienced the lower open rates from the 3 mailing providers I have used (Mail chimp and SendGrid) I was getting 20% open rates, when I changed to mailer lite I got average of 10%, with the same type of newsletter. Additionally when doing pre sales questions I got incomplete information, to bad for me they also don´t offer refunds, I just canceled my account as I was not able to trust them after I found I got incomplete information. I guess Mailer lite is apparently cheap, but I ended up losing full year payment.

Review Source

GB

Gabriel B.  
COO  
Computer Software  
Used the software for: Less than 6 months

### "Very good support"

February 28, 2023

5.0

Pros

UI/UX is great, good connection with automatized services such as Zapier or Make

Cons

Nothing for the moment. Maybe the price will be a lot, now it's ok

Review Source

MJ

Maria J.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "good"

March 13, 2023

4.0

just trying with my new project

Pros

it little difficult to use but not so bad

Cons

miss another languages, lake czech.

Review Source

GP

Guillermo P.  
Sales Manager  
Professional Training & Coaching  
Used the software for: I used a free trial

### "Great tool, and the most important excellent support!"

November 8, 2021

5.0

I was looking over the internet and diferent tutorials and find MailerLite over YouTube I saw the video and download the application and in less than 8 hrs I was doing my landing pages

Pros

Very easy and intuitive to use it, and the most is the people on support that always help and solve any situation

Cons

no concerns, at the beggining its scary to try to do and use this marketing tools (im a sales person), but after 30 minutes its very easy

Review Source

Response from MailerLite

November 17, 2021

Glad to hear it's no longer scary, Guillermo. Unless it's Halloween season, then we'll give ourselves a pass for that one.

LMW

Lucy Muthoni W.  
Content Creator  
Writing and Editing  
Used the software for: I used a free trial

### "customer help"

February 14, 2023

5.0

I can say the customer service is great.

Pros

\[sensitive content hidden\] helped me with the problems I encountered while setting up my account.

Cons

Its a bit hard to navigate the software. Its a bit hard to navigate the software

Review Source

PV

Prashanth V.  
Founding Director  
Financial Services  
Used the software for: I used a free trial

### "Feedback"

September 26, 2022

5.0

\[SENSITIVE CONTENT\], customer support helped me resolving issues very quickly and she is very supportive.

Pros

E-mail automation feature and data availability

Cons

nothing as of now.........................

Review Source

MD

Michael D.  
Artist  
Arts and Crafts  
Used the software for: I used a free trial

### "Great Support"

June 2, 2023

5.0

Im a beginner and on the Free 30-day trial. So far I haven't had much experience but I gotta say the chat support was prompt and efficient. My helper knew the answers to my infantile questions right off the bat and gave me additional links.

Pros

I like the Support Chat. My helper was polite, patient and knowledgeable.

Cons

I haven't found anything I don't like so far.

Review Source

PD

Pierre D.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Upgrade from Mailchimp, I'm happy"

March 30, 2018

5.0

More visits and subsequent sales to my website.

Pros

It's like the name says, lite: Easy to use, simple to understand. To get your imagination going, its got a lot of cool templates you can use. Cost - significantly cheaper than Mailchimp and nicer to use.

Review Source

DG

David G.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "The chat servicing is exceptional"

September 17, 2021

5.0

The customer service has really been great I have used it 4 or 5 times and each has been at the same high level.

Pros

It has been easy to work with and I like the reporting functions.

Cons

Could not attach documents but we have learned to work around that

Review Source

Response from MailerLite

October 4, 2021

Welcome to our community, David! I see you manage a Non-profit Organization - that's great! You might find this read of useful information - https://www.mailerlite.com/email-marketing-by-industry/nonprofit

JM

Jean-Francois M.  
Founder  
E-Learning  
Used the software for: Less than 6 months

### "Clean, complete, easy !"

January 19, 2017

5.0

Yep this is the perfect software for my small business. Soooo much better than MailChimp in my humble opinion.

Pros

It's clean, easy, complete !

Cons

A bit slow sometimes. I wish we could edit the subscribers right from the list view instead of having to click on them then edit.

Review Source

BG

Brittany G.  
Clerk  
Government Administration  
Used the software for: 6-12 months

### "Support Rating "

November 10, 2022

5.0

\[SENSITIVE CONTENT\] with customer support was helpful in answering my questions and explaining how to fix the problem.

Pros

Fairly easy to use and gets the job done

Cons

Formatting the campaigns is a bit limited but still gets point across

Review Source

KM

Karen M.  
Author  
Writing and Editing  
Used the software for: Less than 6 months

### "Great support when you need it"

July 26, 2021

4.0

I am very new using such a product. I really appreciate the inhouse training that I can take at my own time, and I really appreciate the timeliness of their customer service/help desk getting back to me to assist in resolving issues

Pros

I like that I can create a e-news and have it sent out to subscribers. I really like Support that is accessible

Cons

I am unfamiliar with this software and it feels a bit daunting. Sometimes the language assumes I should be familiar with it. I am not.

Review Source

Response from MailerLite

July 29, 2021

Hey Karen, thank you for sharing your experience with us - I appreciate your feedback, do you also feel that the MailerLite Academy is also using language that is unfamiliar to you? Any feedback is super helpful! You can email us at feedback@mailerlite.com

NO

Natali O.  
Femininity & Embodiment Coach & Author  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It's a good software"

September 29, 2022

4.0

I had challenges to log in and Jen helped me very quick and professional, I'm very thankful for that. Thank you. A good support is very important for me.

Pros

There are many good features to explore.

Cons

It's not so easy to use this software so far, I have to figure some things out.

Review Source

VR

Verified Reviewer  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Right up there with the big boys"

May 31, 2019

4.0

Definitely a solid choice with for a great overall email marketing tool

Pros

It offers great automation options and deliverability is good. A very cost effective option which is still powerful

Cons

They are fussy about the sender quality but that is a real benefit

Review Source

RC

Rik C.  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Chat bot review"

October 22, 2022

5.0

Great experiance with \[SENSITIVE CONTENT\]

Pros

I was helped by \[SENSITIVE CONTENT\] , who answered all of my questions quickly

Cons

I don't like the fact that there's no actual person that I can call for help. I would perfer that over the email or chat bot.

Review Source

CS

Carolyn S.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Support From Real People"

May 5, 2022

5.0

Pros

Software is easy to use and setup. I love the technical support. Prompt responses and followup. You can communicate with a real person, not just some bot.

Cons

There's a disconnect between the coding for the Classic and New versions.

Review Source

JB

Juana B.  
Programme officer on the right to education  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Great custom service"

February 7, 2024

5.0

Pros

I had an awesome custom service. The mailing is easy to set up.

Cons

It would be best to have a verification code to verify the email easily, instead of having to contact custom service for manual verification.

Review Source

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