# Oracle B2C Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Oracle B2C Service Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/136659/Oracle-Right-Now --- # Oracle B2C Service Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Oracle B2C Service ## What is Oracle B2C Service? Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, online communities and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer on one screen. ## What is Oracle B2C Service used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Oracle B2C Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.oracle.com/&name=Oracle B2C Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Oracle B2C Service 4.5 (32) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (31) Ease Of Use 4.3 (3,603) Value For Money 4.4 (21) Value For Money 4.2 (2,657) Customer Service 4.4 (20) Customer Service 4.3 (2,766) ## Oracle B2C Service alternatives [4.5 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136659/Oracle-Right-Now/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Multi-Channel Communication 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Call Center Management 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Knowledge Base Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Chat 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Oracle B2C Service 21 features Define levels of authorization for access to specific files or systems Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (31) 4.4 Based on 31 reviews ## Pricing Value for money 4.4 (21) ### Starting price Contact vendor for pricing Free trial available Value for money 4.4 (21) 4.4 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (20) 4.4 Based on 20 reviews ## User reviews Overall rating 4.5 Based on 32 reviews Filter by rating 5(18) 4(12) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent HA Hazel Ann N. Customer Service Representative Consumer Services ### "Oracle B2C Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2022 Pros It's very easy to navigate. The instant help that I get everytime I use this software is really great. Cons Nothing, so far. I really like all of its features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PE Patty E. Rep Pharmaceuticals ### "Most user-friendly and intuitive B2C software I've used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 5, 2022 I was extremely happy when I used this software. Not only could I find what I needed easily but I could also download the data accordingly to how I wanted to view it so I could save customer files according to the timeline I needed to contact them. Pros The data was extremely easy to manipulate and organize. The functions were extremely intuitive and easy to find helping to make my work very efficient, which was critical for me. Cons I'll be honest, there wasn't much I didn't like. There was a slight learning curve initially but when it's new to you, what doesn't have a learning curve? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Juan Jose C. Accounting and receivable associate Accounting ### "Oracle b2c perspectives " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 17, 2022 I enjoy using this program, is so personalized about the objectives that you or your company try to do, for the customers is also friendly Pros I perceive a good experience by the customers, as a user in back end the personalized tools are so powerful, the metrics that the program gives in order to pursue objectives are very complete. And finally automation through the process sincerely gives you a good experience like a user. Cons Sometimes is difficult when you try to update a tool, because takes long time doing that, is not in general but yes through certain features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dayane C. Accountant Oil & Energy ### "Oracle B2C is a very powerful system for all accounting department " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2022 Pros This software has wonderful reports that help the company to analyze the numbers and improve your results. It is a powerful tool to a global corporate and integrate accounting systems. Tax systems from other countries are also integrated to Oracle according each tax countries' rules. Cons Due to a huge opportunities to have a report from the system it could become a little bit complex using the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vivian M. Consultoria Financial Services ### "Ótimo ferramenta para controle " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2021 Pros Ferramenta flexível / maleável: Se você pode sonhar, você pode fazer! A facilidade para usuários básicos é importante, pois as pessoas podem começar a trabalhar imediatamente. O serviço é simples com as ferramentas básicas na base de conhecimento e os canais de entrada; conversar e fazer uma pergunta. Os recursos são comuns em todos os consoles; portanto, há pouca curva de aprendizado ao navegar de uma ferramenta para outra. A documentação de treinamento disponível é fabulosa e bem organizada e há fóruns de pessoas úteis disponíveis para fazer perguntas a uma comunidade de usuários qualificados. Cons O céu é o limite - por isso é difícil saber por onde começar. Sem uma equipe de programação qualificada, a incrível API permanece sem uso, embora saibamos que podemos fazer coisas maravilhosas com as ferramentas disponíveis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Natalie G. Sales Enablement Coordinator Medical Devices ### "Easiest queue management interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2021 Pros Love how intuitive it is, great for medium sized teams trying to distribute cases evenly and stay on the same page with previous contacts Cons Have to click in to see any flags on particular users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Johnella C. Restorative Practice Education Management ### "Very convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 7, 2021 My overall experience with Oracle B2C Service has been great! Pros I really like the ease of this software when using with my job. The access is very user friendly and gives me access to all the things that I need. Cons There isn't anything about the software that I don't like, it is very accessible and I have no complaints about the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tami S. Supervisor Customer Care Retail ### "Oracle B2C Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 6, 2021 The switch that was made to Oracle was supposed to be a seamless and easy transition, but the reality was removed from that. Overall it makes categorization of customer cases much cleaner, however alot lot of the features that were supposed to be helpful take too long to load (for instance, the feature to save a procedure or reference for CSR's takes forever to load and is not very user friendly). Pros This software takes a while to become familiar with all of the various nuances and usages. That being said, once you have the basics down, it's pretty user friendly. My favourite feature is being able to assign cases to both individual employees and also to specific queues within the organization. For example, if I know my supervisor will work on a case personally or it's time sensitive, I assign the case to them, but if the customer in question requests to speak with a general manager, the case can be assigned to the customer care lead queue and they can work through the emails/cases as they come in. Cons This software is not very intuitive to use, and a goo amount of the features are very cumbersome to use. The load time is frustratingly slow, and the amount of times that chats get dropped is borderline unacceptable. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kaveri L. freelancer Computer Software ### "oracle: easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2021 Pros It is easy to utilize and is adaptable. The training documents are accessible so any new client can become accustomed to it by utilizing the product for at some point. The visit highlight truly assists with expanding collaboration. It tends to be modified to meet all business needs. Its viable blend offers clients web encounters and substance entry, so that contact and information on the client is a lot quicker and complete. Cons The disadvantage of this product is it can get jumbled and drawn-out to peruse. The system runs slow sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jovana D. Marketing Retail ### "New to it but loving it so far’" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2021 Pros Navigation is easy and intuitive. It has helped me at my job a lot so far. Cons There is a bit of a learning curve when you first start. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/136659/Oracle-Right-Now/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)