Yesware

Yesware


4 / 5
122 reviews

Who Uses This Software?

Yesware is an inbox productivity platform that enables authentic email communication at the scale required by todays business users.


Average Ratings

122 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month/user
  • Pricing Details
    Please visit our pricing page at www.yesware.com/plans-and-pricing/
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Yesware
  • www.yesware.com
  • Founded 2010
  • United States

About Yesware

The Yesware Email Tracking Add-in allows users to craft, send, manage and improve personalized email communication to those outside their organization. To do so, Yesware brings powerful features including email tracking, customizable email templates, CRM integration, and automated email Campaigns to users.


Yesware Features

  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management

Yesware Reviews Recently Reviewed!


Capterra loader

A must for any prospecting team

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

Cons: There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Overall: The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it.

Then the email templates helped me a lot to get things done faster. I could see which templates performed better than others, hence improve my results. In addition you can create teams and share better working templates with everyone for them to use as well, that way you can maximize the impact of a good sales rep by sharing his findings with the whole team with a few clicks, instead a monthly template session.

Lately what I've been using a lot is the touchpoint feature which allows you to build custom multi-touches multi-channel campaigns. It makes a sales rep day-to-day job a lot more easy when you can visualize quickly what's next to be done and where are the potential clients in the buyers journey you design for them.

Yesware is an important tool to support my high performance as a sales person

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

Cons: The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

Overall: Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively.

Not a huge fan

Nov 15, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to get going, easy to use for basic mail merge and template needs. Team functionality is cool.

Cons: Lack of customizability makes it frustrating for more advanced users.

Overall: I want to love yesware. I've been using it for over 3 years, at 3 different companies. It does the basics pretty well--set-up and send mail merge, schedule future emails, and store templates. The problem is that as much as our team has asked for features to increase the customizability of emails, time of send, etc...we have not gotten them. The yesware team asks for a lot of feedback, and we give it. But unlike other software companies I give feedback to, they don't seem to actually take the feedback.

Recommendations to other buyers: There are lots of similar tools on the market--look at each one to see which fits your needs--they are all a little bit different.

Great tool for inside sales people. helps to be more strategic and efficient with outreach

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

Cons: As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

Capterra loader

Completely streamlined my sales prospecting and outreach

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ability to sync emails and activities with CRM.

-Love the Gmail toolbar so I can view info from my CRM right in gmail

-Track email opens and response activities to know if my message is getting through to my prospects

-easy to create and save email templates to fire off custom emails on the fly

-Mail Merge capabilities with stages allow for multi touch email campaigns.

- vastly increased my efficiency of email outreach

Cons: The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

Capterra loader

Take control of your email. Know what is delivered and when.

Mar 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge.

2. Email schedule function makes it easy to draft emails but not interrupt employees evenings or sleep!

3. Follow-up reminders are a great way to not let a task get delegated and forgotten.

Cons: It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it.

Overall: Convenience & delivery confirmations.

Capterra loader

The best value for complex features

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email tracking is a huge deal for us. While most CRMs offer it, they don't offer the ability to see who opened the email if you sent it to more than one person. They just tell you "someone opened your email". This was annoying to us so we found Yesware. Not only will it tell us who opened it, when, where, on what but it can also do amazing things like tell you if/when someone opened your attachment, how many times, AND (here's the kicker) how long they looked at the attachment. After the free trial, which is an ample 30 days, we were hooked. Oh! The notifications! Most systems gave us notifications in their system so we would have to keep going back to see notifications. Yesware gives me popup notifications, in real time, no matter what I'm doing on my computer so I always know when someone opened an email. Also, the price is not bad. It's really worth it.

Cons: It takes a while for the system to learn who is who. After a few emails though, it can tell me "Customer service opened you email" instead of "someone at Company A opened your email".

Overall: The most robust email tracking software with the most reasonable price tag.

Capterra loader

Yesware adds a layer to your email strategy

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is eye opening to be able to track emails you send and the clicks and opens they generate. By knowing what happens with your emails on the receiver's end, you change your followup strategies.

Cons: Nothing we not like about Yesware. We're not using the Campaigns feature as we have other software for that, and that is not their core functionality.

Overall: Yesware gives our sales team extra insights about emails they send as well as time-saving tools to follow up and remind prospects.

If you are in sales, you should be using this!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was introduced to this software at my first SaaS job, and wish I had been introduced to this at the beginning of my career. I love knowing when a prospect is opening my emails and forwarding it within an organization. It also allows me the opportunity to reignite cold conversations.

Cons: Didn't integrate too seemlessly with SFDC and customer support is something left to be desired.

Overall: Fantastic as long as you are OK with some problems with CRM.

Yesware is a life saver and worth every penny

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So I actually used Yesware when it first came out and merged over to the paid version for a little while. I left my company and didn't need. Now that I have my little side hustle going, I came back to Yesware and can truly say it has been a vital point for email tracking, attachment tracking, setting reply reminders, and using templates. Prospecting hasn't become a pain and I'm in love with the new Appointment feature!

Cons: I don't have any "Cons," but more so a gripe. Yesware's only CRM integration is with Salesforce. I'm a solopreneur and Salesforce is way too big for me. I use a different, free, CRM that suits my needs and it's a popular CRM that has many other integrations... except Yesware. It would be nice to be able to integrate with Yesware with other CRMs. The only way to "integrate" is to save outbound emails via bcc with your CRM's custom email that will sort your emails inside of the CRM.

Love the Yesware product because it was so straightforward to understand all the different features!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The product's cost/value proposition is one of the best out there.

2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

Cons: 1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

Overall: Let's me know whether prospective clients opened up any or all communication that I sent them. Love this product!!!

Solid Email Enhancing Sales Tool

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Yesware's mailmerge and templates are some of the best in the industry in terms of ease of use and overall function. The read receipts and reminders were a nice plus as well and I never had any issue with the usability of the product.

Cons: There are now better products on the market - available for less. Vocus.io is the tool we are now using which has all the same features as yesware, but then adds even more and is nearly half the price. While I liked using yesware, it is not something I see myself using now that the market has moved beyond it.

Best bang for your buck

Nov 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of sales software similar to Yesware but I would say Yesware is one of the best. There are a few other softwares like outreach and salesloft but they are considerably more expensive. I love Yesware and it does the job.

Cons: It does lack features for salespeople who are looking to build lists of prospects and a few other features but you know that going in to it.

Very useful for individual contributors

Oct 24, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast time to value

Cons: Driving teamwide adoption can be a challenge

Overall: Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.

Recommendations to other buyers: Free trial offer is worth it!

The Best Tool for your Sales Needs

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've tried several different solutions for tracking emails, creating new leads, and hosting email templates for quick use and found Yesware to be the best. It's easy to use, clear, and was easy to set up with our CRM (Salesforce).

Cons: Nothing - I've used it in the past (2 years ago) so I'm trying to figure out the new look and feel.

use yesware for email tracking and email cadences

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: real-time tracking of the e-mails, clicked links, and engagement. you can attach documents which will give you reports on time engaged and pages scrolled through on that specific document.

Cons: the ability to save a sent email as a template would be great. because it is running in the background and can slow down my browser a little.

I love using Yesware. One of my favorite softwares for work.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like the most about this software is that it will tell you not only when someone opens an email but actually what they are clicking on and looking at within the email.

Cons: The thing I like the least is that sometimes it won't sync to a certain email and the tracking tools won't work. This happens very, very rarely.

Great tool for email tracking, but other software seems to do similar things

Jul 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Yesware seems to have the best email tracking - telling you exactly who, when, and where they opened the email. It was easy to set up, use, and get data from it. One of my colleagues used it for months and was able to share with us exact details from her cold emailing to help us refine her approach and be more effective. It's also one of the first I think that started doing this and it makes a huge impact when you're sending hundreds of emails a week, like we often do in our company.

Cons: My only issue with yesware is that it seems other software has very similar features built in. Many people add email tracking - for example, we also use Nimble which has email tracking, and many other CRM's do. Yesware is simpler, more tools and data, but for our specific company I have a hard time seeing the extra value and paying for it when we already have the same basic service (email tracking) built in.

Overall: Easy to use and share with others to use. Provides great data on email tracking!

Capterra loader

Great for Email Tracking and Mail Merges

Dec 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The mail merge function and SFDC integrations are my favorite part. It integrates seamlessly with SFDC, and the mail merge functionality is easy to use (even for sales reps).

Cons: I wish Yesware would work with more VOIP providers to act as an email AND one-click-call system within SFDC.

Yesware helps you understand what messages come across as successful.

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoyed that Yesware allowed for email tracking. When someone opened an email, you were notified. You understand that the subject line worked! If they open multiple times, you know they are interested. This helps significantly in the sales process.

Cons: I did not find many negatives, although it almost seemed like an ad after installation.

Overall: It helped me target customers that were actively interested in my message. I then knew who to focus on following up with.

Capterra loader

Great tool to enhance marketing through mail.

Jun 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client.

Cons: It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually.

Capterra loader

Using Yesware to track the emails I'm sending and doing mailmerges

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Real-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates.

Cons: I wish the interface was a little easier to use and the reporting software was more straightforward.

Overall: You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people.

Spying on your customers

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Great tool that easily connects with our mail system to check when customers open and click on emails. Tool is so helpful in the sales process

Cons: Nothing really, I guess the software could be cheaper so we can expand it to the whole organization.

Yesware helps us cut down our emailing time!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps our office admins send out the same replies and answers to many clients every day without having to type them fresh (using yesware templates)

Cons: Can be a bit kludgy at times, working within Gmail. We often have to draft and format our emails in gmail itself, then paste over to a yesware template to preserve the exact formatting we want.

Overall: This does save us about 50 hrs of straight emailing time per month!

Very useful to track emails and when they are opened. This information is incredibly useful.

Jun 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.

Cons: An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.

Overall: Valuable insights on prospect interest.

Good for email campaigns!

Sep 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients.

Cons: There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool.

Yesware has been incredibly intuitive and helped maximize conversions in our sales process!

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging.

Capterra loader

Great tracking features, but wasn't used to its fullest potential

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Yesware is fantastic for tracking emails it's quick, alerts you when something has been opened and has great tools for checking opens of a single email thread.

Cons: There's no doubt a lot more functionality here, but I never used any of it because I had no idea how. I'd like to see the software offer up tips to access those other features.

Great sales productivity tool

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is very user friendly, with an attractive appearance. I think the layout is logical and it's easy to find what you need, even though some functionalities don't appear to be accessible from every page, which would be useful (for example, from the home page you can access templates but not campaigns). The reporting is useful but could be more extensive. What I find the best thing about this tool is that you can train a novice o use it in an hour, and they can really boost their sales productivity by setting up campaigns and templates.

Cons: It would be useful if you could create a signature block which can be inserted into new templates (similar to Outlook), because when you copy/paste your signature into a template it requires a lot of formatting. I have used a similar tool called Tout and this was a good feature of that tool. Also, to insert an image you need to use a URL which is not easy to do and I feel it makes the process of inserting them too complex.

Overall: Overall the experience has been very good. We have an inside sales team who use the tool and they see many benefits from it, including boosting productivity and tracking the opens/clicks that they get from campaigns and templates.

Started Yesware wilth its free version, found it so useful went for the paid version.

Aug 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy.

Cons: Nothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go.

Making Campaigns Easy

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

Cons: I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

Overall: I love it so far. Have only been using for about 6 months but so far so good! Learning how to use it more efficiently day in and day out.

Yesware is a great email template tool

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers a lot of features, interface is intuitive and it is very easy to use. It gives you the option to save your templates, insert them when needed and saves time to communicate with your prospects.

Cons: Sometimes the emails do not populate correctly and lags. For example, the name does not populate or the template.

Overall: Simply to use, saves a lot of time to communicate with your prospects. The software is being updated and developing with time, unlike other vendors who do not update their platform.

Yesware great tool for email campaign

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality.

Cons: I did not experience and major problems. The tool worked as well as I needed it to.

Overall: Overall, I think it's a great tool that accomplishes what you're hoping to get out of it.

Love using Yesware! Great tool for sales and really helps my day to day productivity

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the tracking and how you can see when are where an email was opened. My team uses the tracking to see what email is performing the best and we share our ideas.

Cons: I wish there was more ability with outlook's scheduling, but I was told that was on the road-map so that is the only complaint.

The simplest way to set up email marketing drip campaigns

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Email tracking is very well laid out in yesware and you can even sync them to third party applications like Salesforce. The email tracking is by far the most useful method of tracking metrics vital to a campaigns success. Open rate, reply rate and bounce rate are essential to mark.

Cons: The grouping of certain metrics could be better, and the template editor should be more robust. I'm sure there's a way to do the templating externally but I feel this shouldn't be required for such advanced software.

Overall: YesWare helped our business grow by setting up effective email campaigns. From newsletter style emails to cold prospecting it's a wonderful application for email management.

Capterra loader

Practical email automation tool

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good solution for email templates - easy to set up and use. Good email scheduling and tracking.

Cons: Reformatting links used in templates. Email scheduling could be improved by adding "Send in X hours".

Overall: I'm using Yesware's templates to send many mails from testdome.com every day, and it's been a very reliable tool.

Capterra loader

Great tool for sales people.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email tracking is accurate and the mail merge feature is great

Cons: Analytics not very useful. Not much data.

Monitor your email sends

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: email monitoring.

Overall: Yesware is a very useful email monitoring tool at a great price. I have been using this for about 2 years and I enjoy the tracking and templates.

Helpful emailing tool for salespeople

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how you can send targeted email campaigns and do it quickly. I also like that it tracks your emails in real-time.

Cons: I wish the plug in wasn't so buggy.- sometimes it connects to Salesforce and sometimes it doesn't. I hate having to reconnect them.

Capterra loader

Canned responses taken to the next level

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I rely on "canned responses" a lot, and Yesware makes it so easy to personalize those responses by creating more of a e-mail template than a canned response. You're also able to track what e-mails templates get opened most frequently which is really beneficial when trying to figure out if your subject lines are effective.

Cons: I've only been using this software for a few months, and have not yet encountered anything negative about it.

Overall: Yesware has made my job so much simpler. As a template, the fields where I need to enter information are shown as RED if I forget to enter the proper information there, which makes it really easy to catch if you do a quick scan of the message before pressing send. Possibly my favorite feature is that you can share the templates with your team, so everyone doesn't need to create their own.

Great sales productivity tool!

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good email and document tracking, robust analytics, and easy automation.

Overall: My team finds Yesware indispensable. Flexible product to help sales teams save time, become more effective and win more deals.

Recommendations to other buyers: The email tracking feature is intuitive but many of the other features will require training to ensure adoption.

Capterra loader

Easy to use and incredibly helpful for dealing with inbound leads.

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! I have my templates I can use to respond to a high volume of emails fast and easy.

Cons: When creating the templates, there isn't a variable input, so you kind of have to remember how to structure the variables.

Excellent tool for sales efficiency for those that are cost conscious.

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amazing integration with Salesforce - makes the administration side of things easy.

Good Mail merge features - links to Salesforce reports

Templates are handy as you can insert the subject line as well + make it a part of the same thread to continue to use that subject line.

Cons: I am just exploring their trial version. So far have not come across anything that is a big detriment.

One thing is that it seems to log calls as tasks - so you just have to make sure you click 'completed' in order for it to log to SFDC. Not a big deal but would be nice it was just logged as an activity.

Overall: Eliminate the adminstrative work in Salesforce, allowed for great email campaigns, easy to use templates and a pretty accurate view of how many times people are opening my emails.

Yesware is Awesome

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team loves the ability to keep track of when emails are opened, and how many times they are opened.

Cons: Sometimes it fails to load and we are having to constantly refresh until it appears, but for the most part works great!

Effective for keeping external communications logged to our CRM

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time.

Cons: The touchpoints tool is nice, but needs the ability to integrate to a flow (i.e. a form submission from your site should automatically dump the lead into an SDRs touchpoint.

Incredible Tool for Sales Teams

Jun 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - Know which of your prospects are most interested and who opens and clicks on your emails - Save and reuse email templates/message you use - Create personalized email templates to increase efficiency - Integration with Salesforce is seamless - Great price

Cons: - Probably not best for large teams, but works great for our smaller team and the price we pay for it!

One of the best tools for email campaigns

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great tools for email marketing and campaigns. It has all the features one would expect and they have improved the accuracy of the email read notification

Cons: Would be great if we could add individuals to an existing campaign. Also there is no feature to stop an ongoing campaign until all the active recepients have been removed.

Overall: Great software. Best part is the email end up in the primary inbox of gmail users

Capterra loader

Great Tool

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to save multiple templates and track how well your emails are doing

Cons: Setting up a mail-merge could be easier and more streamline, also increase the amount per mail-merge send

Perfect for prospecting

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the template holder and the fact that you can edit each template.

Cons: I wish it showed who opens your emails internally in your company.

Overall: I use it daily and it helps so much with my day to day prospecting.

Great integrations with Gmail

Jun 05, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Does everythign it says it does, software tracking, scheduling, sales cadence builder. Its fairly effective if you are an AE or and SDR

Cons: Touchpoints (the campaign component) requires too many clicks and takes up too much time to log. Too many separate windows! Tracking sometimes triggers when you open your own email, tracking doesn't always work well.

Allows for Quick Prospecting

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to create customizable templates which allows me to quickly compose emails when prospecting.

Cons: The MailMerge feature is slow and does not allow me to paste my original email signature.

Best thing slice bread

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Read receipt from any inbox! This email tracker is great, it takes the guessing work out of email. Did they read? Do I need to send a reminder?

Cons: Kinda bulks up my email and have it load slowly, however, that may just because my laptop is overworked. But only issue when it is running my mail and some other apps gets slowed down or freezes, sometimes.

Yesware Review

Aug 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Has standard mail merge functionalities. Acceptable pricing. Has native integrations with Gmail and Salesforce.com so that you can store and sync all the communication across all the systems just by using your system logins. Also you can work on your Salesforce.com leads straight from Yesware side panel in your Gmail.

Cons: Yesware plugin with Salesforce.com works a bit slow, you need to refresh browsers some times. Also, when you working on your leads you cannot convert them straight forwardly, still have to login separately to Salesforce.com. Not working properly on all browsers. Does not support/host unsubscribe link/button functionality, while other competitors do.

Yesware has taken my email trolling to another level!

Apr 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - My email trolling has been at its all time most accurate!

- Drip campaigns are very easy to set up

- Gives you accurate information about opens, clicks, and bounce backs

Cons: Truthfully, I have not found too many cons about Yesware. The only issue that I can see is the price for just email trolling, that's all I needed it for.

Capterra loader

Easy to Use, Straightforward, Not Buggy

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The best features about this software is how it helps you remain on top of your tasks. The ability to remind yourself of certain threads at the right time has ensured better communication from myself to clients and prospects.

Cons: I don't think that the scheduling meetings across timezones feature was designed all that well.

It can be tricky to use at first, and if you make a mistake, you have to exit altogether and start over, as opposed to just making some minor tweaks.

Overall: This has been a great took for my position, it has helped me maximize my efficiency and maintain effective communication. I would highly recommend to anyone that interacts with clients or prospects on a regular basis.

Yesware was great for organizing and tracking emails.

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It served it's purpose well and provides essential insight into email opens, clicks, and other forms of tracking.

Cons: It'd be great if there were a feature that could parse out which email or language was most effective in your outreach.

Overall: Tracking essential email insights to better cater future outreach.

Capterra loader

Perfect for followups!

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We just need to import the leads and set up the campaign emails. Yesware does the rest of the work. If the leads don't respond to our first email it automatically sends the followup emails as per the schedule.

Yesware is a right fit for those who work on cold leads.

Cons: Customer support responds after a day if we send any queries through email.

Overall: Yesware provides quick reports on the campaigns and tracking helps us understand the customer.

Capterra loader

Great sales productivity tool

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Yesware is an email platform especially for the sellers segment, allowing them the management and tracking of their emails, thus enabling the evaluation to make sales more easily. The software tracks open emails, and also offers custom templates and CRM integration.

Email tracking is very accurate

Cons: I wish it was easier to organize data- for example, opened emails from a mail merge,

It is an excellent tool but I would like that I like to do that better.

Excellent email client for drip campaigns and email blasts

May 02, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is reasonable to use, the cost is acceptable and the features are useful. A successful drip campaign is a valuable tool in the world of digital marketing and YesWare allows us to create beautiful layouts with targeted emails.

Cons: There are some limitations it can encounter with Gmail in terms of how many emails it sends at once. This is mostly a Gmail issue I think.

Overall: A great email drip campaign manager. This helped us with lead generation and prospecting.

A good tool to follow up your leads

Mar 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It gives you an option to select date and time for next follow up to be done with your customer or prospect.

Cons: It only syncs with gmail but not with any other mail facilities. As far as I can think there are no cons for this software

Huge time saver

Oct 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, good content online to learn the product, mail merges, editing salesforce without leaving gmail

Overall: I never logged activity to salesforce so yesware is a lifesaver. The mail merges and lead/contact editing from gmail are great. I can't imagine going back to a life without them.

Yesware is a decent solution, but is outshone by smaller competitors.

Sep 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was a good and solid starting point as I sought to handle templates and email tracking electronically.

Cons: It was less easy to use than a competitor, and made little sense from a cost perspective vs feature set.

Overall: Automation of emails / tracking.

Capterra loader

Underwhelming, admittedly being reviewed on limited features

Jan 08, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: I used this product while shopping for software to track email attachments; Yesware flogs that feature heavily on their website.

The Pro was that their Outlook integration is pretty concise. A small button in the Outlook ribbon gives you access to a dropdown containing your Yesware dashboard. Given that I was only interested in this product to subtly see who'd opened or shared my emails, the key information was very easily found.

Cons: I don't know what the issue was but the product never seemed to work. It told me emails I'd sent hadn't been opened... when I'd actually sent them to a peer at a neighboring desk and watched him open the message. I allowed several days for the system to update but didn't see a status change.

This strongly influenced my decision to not recommend this product to my superiors.

Overall: Not sure if the product performs well at its other functions, but I didn't see results with email/ attachment tracking.

Best software for the Digital Marketing

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Have used Yesware in my earlier company. its the best of the best software I have used. You can create Multiple stages for the follow-up email. Yesware provides the perfect reports for your email campaign.

Cons: Last company had used Yesware it blocked our so many accounts just because it doesn't have credibility. Later I thought that's a good step by the Yesware because that authenticate the user.

Good Features as Well as Some Obsolete

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Love the idea of being able to manage my emails, since I am always sending them out and need to make sure I am not doubling up OR forgetting to send all together. It also gives me analytics that give me a perspective of how the consumer feels.

Cons: As a component of the product, it can also track when an email is opened. This is good in bulk, but if it is also being sent individually to certain consumers, the tracking is unnecessary. All you have to do on that is to send over a request on the email to have the info if the client has opened it.

Did they open my email?

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

awesome tips

brilliant templates that minimize time to write basic prospecting/follow up/ etc emails

Cons: .... still thinking

Overall: With Yesware it's easy to see who has opened the emails sent to them and how many times and if they have been forwarded. This feature is very handy when you're trying out new new subject lines and delivery times....

Testing is a key to effective subject lines and delivery times to mention just a couple areas that have received thousands of hours of scientific research when professional marketers are gathered.

So after reading that info I knew I needed to try it out. Needles to say three years later when they went to a paid platform I signed up immediately.

If you need to see if and when your emails were received and opened....something every sales person needs to know so your follow up call.....get this product.

Great Sales Tool

Dec 17, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My team has been using Yesware for quite a while now and we are benefiting greatly from it. The quickness and accuracy of the email tracking gives us instant insight into our prospects and customers activity. They have added many new features that function smoothly and I know that they will continue to improve the product even further.

Pros: Email tracking Ease of Use Sync with SalesForce

Cons: Mass reporting on emails tracked / links clicked over time could be improved

Good for a free or small budget solution

Feb 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Yesware offers some decent functionality and tracking for email "opens" and document sharing along with some flexible sending options and saved templates.

Cons: The limited open and document tracking details are limited and not available to use for any analytics unless your transcribe the info to another source every month The templates are not user friendly If you do decide you want more options in your Yesware you would be better off going to a different product.

awesome support

Dec 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Filters are great, real time opened rates are awesome.

Cons: I wish it was easier to organize data- for example, opened emails from a mail merge.

Overall: From signing up to upgrading, the customer support of yesware is great. They were able to answer my questions and provide quality insight on the product. I do wish yesware had the feature of organizing data a little better-- for instance, the opened emails in a mail merge-- but the filter system is great. The sidebar for outlook is also excellent, updating almost immediately from the time the email was opened. I would recommend yesware.

Email tracking and mail-merge

May 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Is a good product for email tracking and mail-merge feature. they have templates but the functionality around those can be improved. Also, the engagement model gives a 30-day trial. this is very useful.

Cons: With gd-pr in place, i don't think this is the best option to track emails without consent. Also the product is limited to being a tracking tool and not really a smart solution that can help action the findings.

Overall: good for email tracking and mail-merge.

Okay free email tracking for small budgets and businesses.

May 13, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails.

Cons: If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there.

Great concept, needs some better functionality

Nov 21, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great concept

Cons: Not being able to manage which opportunity the email attaches to.

Overall: We love the idea of Yesware, tracking client interaction with emails is very important to our organization. The software has very limited functionality, however. It assigns the email to any opportunity it wants to in Salesforce and makes for a data nightmare with doing reporting per client that we manage in the CRM. Have asked for a solution, to be able to choose which opportunity the activity attaches to, but it comes at a premium starting at $50,000 to build a custom modification for us.

Recommendations to other buyers: Build in the ability to select which opportunity in Salesforce to attach the email to.

One the tools to try out for any marketing team!

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Yesware does everything it is supposed to do. We have used Yesware and other similar tools to generate meetings and prospects. It is a good tool with all the features that are important in an email marketing tool.

Cons: Since there are a lot of tools similar to Yesware there is very little to differentiate. The price is also very similar.

Capterra loader

Custom templates & helpful reporting

Jan 29, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Not only are we able to create tons of custom templates, we can group them in folders for easier organization. Perhaps the most useful feature that Yesware provides is weekly reporting to see how templates are performing with open-rates & response rates.

Cons: Many templates that our team sends out require specific files to be included. Adding files to Yesware tempaltes is still not available, so our team is left attaching the same files over and over again to pre-built email templates.

Capterra loader

If you're doing email campaigns, you should invest in YesWare.

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it's incorporated into gmail and it's has a strong connection via actions and it's really easy to use. It has many options and sequences which I like and would suggest to anyone.

Cons: I would like it to be cheaper, but overall a great product.

Overall: If you're running your business lead generation campaigns for either small or big businesses, it's amazing.

Capterra loader

It doesn't do anything more than what it says.

Jan 16, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: 1) It is very simple to start using it.

2) mail merge is a good feature to use

3) it allows for integration with SFDC

Cons: 1) Pricing is not transparent, they keep giving out offers to those who don't sign up. But those who do they won't share any incentives.

2) Templates are pretty basic and not much help

3) Not much you can do with tracking as the IP usually tracked is not correct. So you cant use that information targeting

Overall: Mass email campaign. Email tracking.

YesWare is Awesone

May 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have been using YesWare for over a year and it has proven absolutely essential for my lead nurturing. The ability to gauge email opens and clicks is amazingly helpful. I highly recommend YesWare to anyone in sales.

Pros: super easy to install and use no need for maintenance

Great integrations w/ Outlook & Salesforce but not the fastest app

Jan 25, 2019
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The email tracking really is slick, as is the slick compatability with Outlook (you barely notice it's there, and it's easy to access. It's also nice to see your tracking stats over time. The Salesforce integration is also a big plus, as it makes it super easy for reps to track communications without redundant work.

Cons: The app has been super slow, to the point that after hitting "send" I'd wonder if the email actually sent because it takes 60 seconds or more to show up in my sent folder. The onboarding process was also a nightmare for our company, and it took almost as long as the trial period. Fortunately, another person on the Yesware team stepped in to save the implementation, but the overall initial experience was far from smooth.

A better way to send bulk emails for lead gen

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Instead of using a mailing service that sends emails from your account via their own server, YesWare sends them directly from your Gmail account which is more professional looking.

Cons: Using the bulk emailing system is great, but the list of 'campaigns' can't be filtered or edited, which is really annoying!

Capterra loader

Yesware does the job

Dec 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I learned how to use this software in under 1 day. It's straightforward and simple.

Cons: If you're looking for bells & whistles, yesware is not for you. Lack of calling features and reporting features are the two main downsides.

Overall: Overall I've a positive experience. Yesware got the job done for me. We ended up buying Outreach to add calling capabilities, but Yesware took care of our basic needs -- sending scalable campaigns.

Tracking for Email that's Essential to Business

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love knowing when someone has opened my email, or taken the time to download attachments. It helps me keep up with who I need to follow up with.

Cons: Sometimes, notifications can get bothersome. I don't necessarily need to know every single time someone has opened a message after the first time.

Great for syncing emails you send to CRMs/creating templates

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can create and send emails using automated templates very fast and that I can sync emails effortlessly with SalesForce.

Cons: Sometimes there's too many options and clutter on my already busy Gmail account. Cleaning up the UI would be a good first step.

Used this as a sales rep sending emails

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the integration with Gmail. I was able to have all my email templates ready to go and then it was easy to fill in the blanks

Cons: I have no complaints! I love this software. That said, I don't know how much it costs because my employer paid; cso I can't comment on value.

Great solution for outreach, UI integration could use a little help

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduling emails, mail merge features, template management, tracking.

Cons: The Gmail integration throws off a number of buttons and elements.

Overall: I am able to very easily design pitching campaigns with multiple touches and tracking. This is a huge help, especially at this price point.

Good not great...

Mar 28, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Email tracking is very accurate. Logs opens/replys into salesforce automatically which is very useful when tracking account activity. Template manager is very useful as well and saves time. You can send out mini-mass emails via yesware which is nice.

Cons: Text editor is really bad. Only a handful of fonts and getting a template formatted correctly is painful. Doesn't really have a way to tell when someone is forwarding an email around so it'll show an email opened like 100 times skewing your data.

Great add on to your email

May 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great add on to your email! It also has a feature that syncs to your CRM tool which is very convenient.

Cons: A bit complex for me, it took some time to get used to. Other than that, It's a great tool! It keeps track of your sent mails.

yesware

Apr 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing- its a bs tool that shows who is opening your emails some of the time. there is nothing redeeming about this product.

Cons: its buggy interface, how i cant actually send automated sequences, how it shuts my email down automatically, or send blank email to prospects. i can go on... but you get the point

Gets The Job Done But So Cumbersome To Use

Nov 03, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Like the name suggests, it helps you get the yesses you're looking more. Really though it's more a response you're getting that you hope leads to a yes but you get the idea.

Cons: Annoying to manage campaigns. Also very frustrating that template management is so limited.

Overall: So I've been using Yesware for a while now and it's definitely useful. It's getting us some strong results and they're getting better at with mailmerge templates.

But overall the campaigns because very cumbersome to manage. You need to search for your accounts separately all the time and do a control+f to make sure you got all your bases covered.

It's also annoying that you can't just reorganize the order of the templates you created to match your new email sequence order.

Capterra loader

Really good at what it does

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty much plug and play and you'll start seeing results fast

Cons: Lack of options for CMS. Small operations don't always budget for Salesforce so being able to plug it in elsewhere would be appreciated.

Capterra loader

Yesware is an ok platform but you are better off spending your money on an all-in-one platform

Apr 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Yesware is simple and easy for your sales team to implement into their workflow. Unfortunately, it is simple because the functionality of the software platform is so limited compared to its competitors.

Cons: It is expensive for what you get. It overlaps with a lot of what the majority of CRM's offer. We ended our Yesware subscription and transferred all functionality into our CRM. It has been easier and more streamlined for our sales team after this.

Good, but not sure what other software can do the same

Mar 11, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good for reminders, touchpoints, and setting up mail merges. Haven't had an issue seeing who looks at my email

Cons: I don't really have anything negative to say about yesware. I think there could be slightly easier ways to do a mail merge but I digress

Online Bulk Emailing & Tracking Software

Dec 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The best feature of this software is that I can schedule automatic bulk emails.

Cons: There is nothing that I dislike about this software.

Caroline's yesware review

Feb 01, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowing who opens my emails

Cons: None

Overall: Yes ware is awesome I love knowing who opened my emails and when. It is cool to help track things and know exactly when my emails are being opened

Recommendations to other buyers: Love it

Useful for starting sales function but unreliable data

Jan 08, 2019
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Easy to use interface to add and remove new users to different teams.

Pricing is fair for few employees but eats up a lot of budget with scaling teams.

Cons: Pricy for larger teams and we had a big issue were all of historical data was deleted due to a data base bug on their side. All we got is a 100$ refund on a 6k annual subscription.

Good functionality, but user experience is lacking

Oct 03, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Templates

Cons: Support

Reporting

Ease-of-use

Overall: We love using Yesware to manage onboarding campaigns and to track/collaborate on use of templates across the team. 5 stars for the template function, but everything else seems to be lacking. It's a little cumbersome to use on the day-to-day and reporting isn't intuitive across the board. Additionally, support isn't easily accessible to contact. Often has a long turn around.

Helped My Job Search

Jan 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I stumbled upon YesWare actually while job hunting. It was great that it connected to my gmail account and made following up with recruiters and knowing when applications were being seen by employers was very helpful.

Cons: It took a little while to get set up and navigate my way around.

Great Piece of Software

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: This is one of the most important pieces of software we use! Great UI/UX. The company has been doing it for a while and they know exactly what customers are looking for. Definitely, something I recommend. The only problem I had with them is that they didn't allow us to do a month to month subscription and made no exceptions. They are also a little pricey for the features we require but worth every penny.

May 20, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

3 / 5
Value for Money

Sep 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money
Capterra loader

This simple site saved me a phone call + email response

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I just had a vendor send me an email requesting a meeting. We're in different time zones and so if I call back to check her schedule, I'd probably only be able to leave a message. Rather than play phone tag, I was able to schedule a meeting within 10 seconds + received a calendar invite. Thanks for the new time saver!

Cons: I've only had a good experience with Yesware, no compliants or suggestions from me.

Overall: I'm impressed and thankful.