Yesware

Yesware

4 / 5 40 reviews

Who Uses This Software?

Yesware augments the old-world, process-oriented approach to selling and empowers salespeople with the data-driven insights they need to be successful in todays fast-paced, competitive sales environ


Average Ratings

40 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Yesware
  • www.yesware.com

About Yesware

Yesware injects data insights and sales communication tools into your existing email workspace, removing barriers to productivity and empowering sales teams to make smarter decisions, faster.


Yesware Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Yesware Reviews Recently Reviewed!

Good Features as Well as Some Obsolete

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Love the idea of being able to manage my emails, since I am always sending them out and need to make sure I am not doubling up OR forgetting to send all together. It also gives me analytics that give me a perspective of how the consumer feels.

Cons: As a component of the product, it can also track when an email is opened. This is good in bulk, but if it is also being sent individually to certain consumers, the tracking is unnecessary. All you have to do on that is to send over a request on the email to have the info if the client has opened it.

1486425b6f779eb18cdb7cdc3727097f

Completely streamlined my sales prospecting and outreach

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ability to sync emails and activities with CRM.
-Love the Gmail toolbar so I can view info from my CRM right in gmail
-Track email opens and response activities to know if my message is getting through to my prospects
-easy to create and save email templates to fire off custom emails on the fly
-Mail Merge capabilities with stages allow for multi touch email campaigns.
- vastly increased my efficiency of email outreach

Cons: The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

Yesware is an important tool to support my high performance as a sales person

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

Cons: The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

Overall: Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively.

Best thing slice bread

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Read receipt from any inbox! This email tracker is great, it takes the guessing work out of email. Did they read? Do I need to send a reminder?

Cons: Kinda bulks up my email and have it load slowly, however, that may just because my laptop is overworked. But only issue when it is running my mail and some other apps gets slowed down or freezes, sometimes.

Yesware is a decent solution, but is outshone by smaller competitors.

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was a good and solid starting point as I sought to handle templates and email tracking electronically.

Cons: It was less easy to use than a competitor, and made little sense from a cost perspective vs feature set.

Overall: Automation of emails / tracking.

Great tool for inside sales people. helps to be more strategic and efficient with outreach

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

Cons: As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

Started Yesware wilth its free version, found it so useful went for the paid version.

Aug 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy.

Cons: Nothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go.

Tracking for Email that's Essential to Business

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love knowing when someone has opened my email, or taken the time to download attachments. It helps me keep up with who I need to follow up with.

Cons: Sometimes, notifications can get bothersome. I don't necessarily need to know every single time someone has opened a message after the first time.

Very useful to track emails and when they are opened. This information is incredibly useful.

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.

Cons: An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.

Overall: Valuable insights on prospect interest.

yesware

Apr 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing- its a bs tool that shows who is opening your emails some of the time. there is nothing redeeming about this product.

Cons: its buggy interface, how i cant actually send automated sequences, how it shuts my email down automatically, or send blank email to prospects. i can go on... but you get the point

Did they open my email?

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use
awesome tips
brilliant templates that minimize time to write basic prospecting/follow up/ etc emails

Cons: .... still thinking

Overall: With Yesware it's easy to see who has opened the emails sent to them and how many times and if they have been forwarded. This feature is very handy when you're trying out new new subject lines and delivery times....

Testing is a key to effective subject lines and delivery times to mention just a couple areas that have received thousands of hours of scientific research when professional marketers are gathered.

So after reading that info I knew I needed to try it out. Needles to say three years later when they went to a paid platform I signed up immediately.

If you need to see if and when your emails were received and opened....something every sales person needs to know so your follow up call.....get this product.

Yesware review!

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI

Cons: Help

Overall: I love using this software. I think the UI is fabulous and believe that this product will continue to change the world.

Recommendations to other buyers: No

Caroline's yesware review

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowing who opens my emails

Cons: None

Overall: Yes ware is awesome I love knowing who opened my emails and when. It is cool to help track things and know exactly when my emails are being opened

Recommendations to other buyers: Love it

Tried again 4 years later... still is awful and the customer service is worse...

Jan 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Tried Yesware in 2013... now again in 2017... it flat out doesn't work, is a poor value for the money, and the customer service is awful. There are much much much better alternatives... DON'T WASTE YOUR TIME OR MONEY ON YESWARE!

Great Piece of Software

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is one of the most important pieces of software we use! Great UI/UX. The company has been doing it for a while and they know exactly what customers are looking for. Definitely, something I recommend. The only problem I had with them is that they didn't allow us to do a month to month subscription and made no exceptions. They are also a little pricey for the features we require but worth every penny.

Sales automation done right

Jan 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Yesware is Sales automation done right. Actually not just sales automation but pretty much all email communication. Easy to use.

One suggestion - there has to be a way to take the creepy factor out of the sales equation - i.e. when the viewer opened the email / how much time they spent etc. etc.

Great product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love to use this product, you get your money's worth. Everything contributes in helping me in making my business easy.

Customize your emails in mass

Dec 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our sales team was left with no choice when Marketing said to not leverage marketing platforms to send mass emails to prospects. We turned to Yesware to be able to tracks opens, views, attachments, etc. All of these things help us know who to further target and who to let go, increasing effectiveness and efficiency.

Great for sales teams

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yesware allows emails from customers to automatically sync with salesforce so it's simple to manage accounts.

Great sales productivity tool!

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good email and document tracking, robust analytics, and easy automation.

Overall: My team finds Yesware indispensable. Flexible product to help sales teams save time, become more effective and win more deals.

Recommendations to other buyers: The email tracking feature is intuitive but many of the other features will require training to ensure adoption.

Monitor your email sends

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: email monitoring.

Overall: Yesware is a very useful email monitoring tool at a great price. I have been using this for about 2 years and I enjoy the tracking and templates.

awesome support

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Filters are great, real time opened rates are awesome.

Cons: I wish it was easier to organize data- for example, opened emails from a mail merge.

Overall: From signing up to upgrading, the customer support of yesware is great. They were able to answer my questions and provide quality insight on the product. I do wish yesware had the feature of organizing data a little better-- for instance, the opened emails in a mail merge-- but the filter system is great. The sidebar for outlook is also excellent, updating almost immediately from the time the email was opened. I would recommend yesware.

Simple, easy-to-use

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I loved how straightforward Yesware was to use. Our rep was responsive and helpful. Our team switched to ToutApp after, which I found to be glitchy and many of my emails didnt get sent through.

Great concept, needs some better functionality

Nov 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great concept

Cons: Not being able to manage which opportunity the email attaches to.

Overall: We love the idea of Yesware, tracking client interaction with emails is very important to our organization. The software has very limited functionality, however. It assigns the email to any opportunity it wants to in Salesforce and makes for a data nightmare with doing reporting per client that we manage in the CRM. Have asked for a solution, to be able to choose which opportunity the activity attaches to, but it comes at a premium starting at $50,000 to build a custom modification for us.

Recommendations to other buyers: Build in the ability to select which opportunity in Salesforce to attach the email to.

Not a huge fan

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to get going, easy to use for basic mail merge and template needs. Team functionality is cool.

Cons: Lack of customizability makes it frustrating for more advanced users.

Overall: I want to love yesware. I've been using it for over 3 years, at 3 different companies. It does the basics pretty well--set-up and send mail merge, schedule future emails, and store templates. The problem is that as much as our team has asked for features to increase the customizability of emails, time of send, etc...we have not gotten them. The yesware team asks for a lot of feedback, and we give it. But unlike other software companies I give feedback to, they don't seem to actually take the feedback.

Recommendations to other buyers: There are lots of similar tools on the market--look at each one to see which fits your needs--they are all a little bit different.

It isn't Outreach.io

Nov 08, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Feature offering is behind other platforms and they have an identity crisis. They were very innovative, but recently the platform seems clunky.

Gets The Job Done But So Cumbersome To Use

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Like the name suggests, it helps you get the yesses you're looking more. Really though it's more a response you're getting that you hope leads to a yes but you get the idea.

Cons: Annoying to manage campaigns. Also very frustrating that template management is so limited.

Overall: So I've been using Yesware for a while now and it's definitely useful. It's getting us some strong results and they're getting better at with mailmerge templates.

But overall the campaigns because very cumbersome to manage. You need to search for your accounts separately all the time and do a control+f to make sure you got all your bases covered.

It's also annoying that you can't just reorganize the order of the templates you created to match your new email sequence order.

Vision into your email receptability

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Get intel on your email recipients and whether they are opening, etc, engaging to your messages. Just makes you a smarter marketing or salesperson. Tool ranges from free option to paid. Paid comes with a ton of options and almost too many to really grasp.

Very useful for individual contributors

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast time to value

Cons: Driving teamwide adoption can be a challenge

Overall: Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.

Recommendations to other buyers: Free trial offer is worth it!

Huge time saver

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, good content online to learn the product, mail merges, editing salesforce without leaving gmail

Overall: I never logged activity to salesforce so yesware is a lifesaver. The mail merges and lead/contact editing from gmail are great. I can't imagine going back to a life without them.

Great tool to help Sales Rep manage their contacts

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: gmail integration
email tracking

Cons: yesware click to call bit buggy.
freezes sometimes, have to relog to get it to work again

Overall: We seen increased conversion and sales reps are able to personalize their outbound email much faster and adding it to salesforce automatically (salesforce admin's dream)

Good functionality, but user experience is lacking

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Templates

Cons: Support
Reporting
Ease-of-use

Overall: We love using Yesware to manage onboarding campaigns and to track/collaborate on use of templates across the team. 5 stars for the template function, but everything else seems to be lacking. It's a little cumbersome to use on the day-to-day and reporting isn't intuitive across the board. Additionally, support isn't easily accessible to contact. Often has a long turn around.

Shoddy Product that will use 10 x more ram than any other CRM

Jul 26, 2016
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: This is a very poorly managed, and poorly build cluncky software that google should ban from being used with gmail. Its not fit to sit on gmail because of the huge resources requirements and continuous crashing. Do not let your sales team use this - it will distract them and fail you.

Pros: it looks great and if i didn't crash we would be onto a winner

Cons: it crashes and will freeze you browser

YesWare is Awesone

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using YesWare for over a year and it has proven absolutely essential for my lead nurturing. The ability to gauge email opens and clicks is amazingly helpful. I highly recommend YesWare to anyone in sales.

Pros: super easy to install and use no need for maintenance

Great Sales Tool

Dec 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My team has been using Yesware for quite a while now and we are benefiting greatly from it. The quickness and accuracy of the email tracking gives us instant insight into our prospects and customers activity. They have added many new features that function smoothly and I know that they will continue to improve the product even further.

Pros: Email tracking Ease of Use Sync with SalesForce

Cons: Mass reporting on emails tracked / links clicked over time could be improved

Yesware helps me do a better job!

Nov 17, 2014
5/5
Overall

Comments: This is an absolute must for anyone who is serious about sales!

Pros: The possibility to have so many templates have saved my life and so much time! This totally rocks! For a salesperson this is exactly what you need for big sendouts. It's so easy to create/amend/categorize your templates.

Cons: I've had issues with stats loading in Firefox but was not able to replicate the same problem in Chrome so it might be down to a browser selection.

May 20, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support
5 / 5
Value for Money

Jul 14, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money