Who Uses This Software?

Yesware augments the old-world, process-oriented approach to selling and empowers salespeople with the data-driven insights they need to be successful in todays fast-paced, competitive sales environ


Average Ratings

67 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    Please visit our pricing page at www.yesware.com/plans-and-pricing/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Yesware
  • www.yesware.com
  • Founded 2010
  • United States

About Yesware

Yesware is a prescriptive sales platform that powers data-driven sales teams, helping them to prospect, connect, and close faster and more effectively. We integrate with the tools sales reps use every day to give managers better insight into the sales pipeline and to provide actionable data to reps about how to best engage with prospects at any given time.


Yesware Features

  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

Yesware Reviews Recently Reviewed!


Okay free email tracking for small budgets and businesses.

May 13, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails.

Cons: If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there.

The simplest way to set up email marketing drip campaigns

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Email tracking is very well laid out in yesware and you can even sync them to third party applications like Salesforce. The email tracking is by far the most useful method of tracking metrics vital to a campaigns success. Open rate, reply rate and bounce rate are essential to mark.

Cons: The grouping of certain metrics could be better, and the template editor should be more robust. I'm sure there's a way to do the templating externally but I feel this shouldn't be required for such advanced software.

Overall: YesWare helped our business grow by setting up effective email campaigns. From newsletter style emails to cold prospecting it's a wonderful application for email management.

Excellent email client for drip campaigns and email blasts

May 02, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is reasonable to use, the cost is acceptable and the features are useful. A successful drip campaign is a valuable tool in the world of digital marketing and YesWare allows us to create beautiful layouts with targeted emails.

Cons: There are some limitations it can encounter with Gmail in terms of how many emails it sends at once. This is mostly a Gmail issue I think.

Overall: A great email drip campaign manager. This helped us with lead generation and prospecting.

We use Yesware to send out quick, richly-formatted emails to our clients and staff

Apr 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that we can customize the templates completely using frich text, and even embed links and images

Cons: Sometimes the formatting renders in a wonky way, and only randomly, which requires us to tweak and correct what comes out before sending.

Overall: Speeds up our busy admin desk by 50-75%

Love the Yesware product because it was so straightforward to understand all the different features!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The product's cost/value proposition is one of the best out there.
2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

Cons: 1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

Overall: Let's me know whether prospective clients opened up any or all communication that I sent them. Love this product!!!

Capterra-loader

Great tracking features, but wasn't used to its fullest potential

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Yesware is fantastic for tracking emails it's quick, alerts you when something has been opened and has great tools for checking opens of a single email thread.

Cons: There's no doubt a lot more functionality here, but I never used any of it because I had no idea how. I'd like to see the software offer up tips to access those other features.

Yesware has taken my email trolling to another level!

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - My email trolling has been at its all time most accurate!
- Drip campaigns are very easy to set up
- Gives you accurate information about opens, clicks, and bounce backs

Cons: Truthfully, I have not found too many cons about Yesware. The only issue that I can see is the price for just email trolling, that's all I needed it for.

Great tool for email and call tracking, but needs some tweaking

Apr 15, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really liked that it tracked emails and saved templates to determine which ones did well. It also had an extension to gmail and salesforce, which made the tool easy to use.

Cons: My email templates being sent out with this tool would often get flagged as spam by the decision makers because the sending domain would include yesware not just my company's name.

Effective for keeping external communications logged to our CRM

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time.

Cons: The touchpoints tool is nice, but needs the ability to integrate to a flow (i.e. a form submission from your site should automatically dump the lead into an SDRs touchpoint.

Capterra-loader

Yesware is an ok platform but you are better off spending your money on an all-in-one platform

Apr 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Yesware is simple and easy for your sales team to implement into their workflow. Unfortunately, it is simple because the functionality of the software platform is so limited compared to its competitors.

Cons: It is expensive for what you get. It overlaps with a lot of what the majority of CRM's offer. We ended our Yesware subscription and transferred all functionality into our CRM. It has been easier and more streamlined for our sales team after this.

Capterra-loader

Great sales productivity tool

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Yesware is an email platform especially for the sellers segment, allowing them the management and tracking of their emails, thus enabling the evaluation to make sales more easily. The software tracks open emails, and also offers custom templates and CRM integration.
Email tracking is very accurate

Cons: I wish it was easier to organize data- for example, opened emails from a mail merge,
It is an excellent tool but I would like that I like to do that better.

Good not great...

Mar 28, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Email tracking is very accurate. Logs opens/replys into salesforce automatically which is very useful when tracking account activity. Template manager is very useful as well and saves time. You can send out mini-mass emails via yesware which is nice.

Cons: Text editor is really bad. Only a handful of fonts and getting a template formatted correctly is painful. Doesn't really have a way to tell when someone is forwarding an email around so it'll show an email opened like 100 times skewing your data.

A good tool to follow up your leads

Mar 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It gives you an option to select date and time for next follow up to be done with your customer or prospect.

Cons: It only syncs with gmail but not with any other mail facilities. As far as I can think there are no cons for this software

A better way to send bulk emails for lead gen

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Instead of using a mailing service that sends emails from your account via their own server, YesWare sends them directly from your Gmail account which is more professional looking.

Cons: Using the bulk emailing system is great, but the list of 'campaigns' can't be filtered or edited, which is really annoying!

Yesware is Awesome

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our team loves the ability to keep track of when emails are opened, and how many times they are opened.

Cons: Sometimes it fails to load and we are having to constantly refresh until it appears, but for the most part works great!

Good, but not sure what other software can do the same

Mar 11, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good for reminders, touchpoints, and setting up mail merges. Haven't had an issue seeing who looks at my email

Cons: I don't really have anything negative to say about yesware. I think there could be slightly easier ways to do a mail merge but I digress

use yesware for email tracking and email cadences

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: real-time tracking of the e-mails, clicked links, and engagement. you can attach documents which will give you reports on time engaged and pages scrolled through on that specific document.

Cons: the ability to save a sent email as a template would be great. because it is running in the background and can slow down my browser a little.

Yesware was great for organizing and tracking emails.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It served it's purpose well and provides essential insight into email opens, clicks, and other forms of tracking.

Cons: It'd be great if there were a feature that could parse out which email or language was most effective in your outreach.

Overall: Tracking essential email insights to better cater future outreach.

Capterra-loader

Take control of your email. Know what is delivered and when.

Mar 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge.

2. Email schedule function makes it easy to draft emails but not interrupt employees evenings or sleep!

3. Follow-up reminders are a great way to not let a task get delegated and forgotten.

Cons: It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it.

Overall: Convenience & delivery confirmations.

I used the free version of Yesware when my Hubspot sidekick was no longer working

Feb 28, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Yesware was very accurate and even faster than Hubspot sidekick. The free trial version was great to use. It gave a ton of detail into where and when emails had been opened.

Cons: The outreach following the trial use was unbearable. Everyday I was receiving calls and emails. The tool itself was the best email tracking I've used. Faster and more relieble than Hubspot's and Salesloft tracking feature so no complaints about the software itself

Overall: Email tracking free for a whole month. The fastest and most accurate tracking there is. I was going to sign up for Yesware but the pricing was just too high. There are a ton of features like location and exact timing of the emails opened that were superior to others I've used.

Yesware has been incredibly intuitive and helped maximize conversions in our sales process!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging.

Capterra-loader

It doesn't do anything more than what it says.

Jan 16, 2018
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: 1) It is very simple to start using it.
2) mail merge is a good feature to use
3) it allows for integration with SFDC

Cons: 1) Pricing is not transparent, they keep giving out offers to those who don't sign up. But those who do they won't share any incentives.
2) Templates are pretty basic and not much help
3) Not much you can do with tracking as the IP usually tracked is not correct. So you cant use that information targeting

Overall: Mass email campaign. Email tracking.

Capterra-loader

A must for any prospecting team

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

Cons: There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Overall: The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it.

Then the email templates helped me a lot to get things done faster. I could see which templates performed better than others, hence improve my results. In addition you can create teams and share better working templates with everyone for them to use as well, that way you can maximize the impact of a good sales rep by sharing his findings with the whole team with a few clicks, instead a monthly template session.

Lately what I've been using a lot is the touchpoint feature which allows you to build custom multi-touches multi-channel campaigns. It makes a sales rep day-to-day job a lot more easy when you can visualize quickly what's next to be done and where are the potential clients in the buyers journey you design for them.

Love using Yesware! Great tool for sales and really helps my day to day productivity

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the tracking and how you can see when are where an email was opened. My team uses the tracking to see what email is performing the best and we share our ideas.

Cons: I wish there was more ability with outlook's scheduling, but I was told that was on the road-map so that is the only complaint.

Capterra-loader

Using Yesware to track the emails I'm sending and doing mailmerges

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Real-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates.

Cons: I wish the interface was a little easier to use and the reporting software was more straightforward.

Overall: You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people.

Yesware is a great email template tool

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers a lot of features, interface is intuitive and it is very easy to use. It gives you the option to save your templates, insert them when needed and saves time to communicate with your prospects.

Cons: Sometimes the emails do not populate correctly and lags. For example, the name does not populate or the template.

Overall: Simply to use, saves a lot of time to communicate with your prospects. The software is being updated and developing with time, unlike other vendors who do not update their platform.

Good Features as Well as Some Obsolete

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Love the idea of being able to manage my emails, since I am always sending them out and need to make sure I am not doubling up OR forgetting to send all together. It also gives me analytics that give me a perspective of how the consumer feels.

Cons: As a component of the product, it can also track when an email is opened. This is good in bulk, but if it is also being sent individually to certain consumers, the tracking is unnecessary. All you have to do on that is to send over a request on the email to have the info if the client has opened it.

Capterra-loader

Completely streamlined my sales prospecting and outreach

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ability to sync emails and activities with CRM.
-Love the Gmail toolbar so I can view info from my CRM right in gmail
-Track email opens and response activities to know if my message is getting through to my prospects
-easy to create and save email templates to fire off custom emails on the fly
-Mail Merge capabilities with stages allow for multi touch email campaigns.
- vastly increased my efficiency of email outreach

Cons: The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

Yesware is an important tool to support my high performance as a sales person

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

Cons: The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

Overall: Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively.

Best thing slice bread

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Read receipt from any inbox! This email tracker is great, it takes the guessing work out of email. Did they read? Do I need to send a reminder?

Cons: Kinda bulks up my email and have it load slowly, however, that may just because my laptop is overworked. But only issue when it is running my mail and some other apps gets slowed down or freezes, sometimes.

Yesware is a decent solution, but is outshone by smaller competitors.

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was a good and solid starting point as I sought to handle templates and email tracking electronically.

Cons: It was less easy to use than a competitor, and made little sense from a cost perspective vs feature set.

Overall: Automation of emails / tracking.

Great tool for inside sales people. helps to be more strategic and efficient with outreach

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

Cons: As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

Started Yesware wilth its free version, found it so useful went for the paid version.

Aug 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy.

Cons: Nothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go.

Tracking for Email that's Essential to Business

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love knowing when someone has opened my email, or taken the time to download attachments. It helps me keep up with who I need to follow up with.

Cons: Sometimes, notifications can get bothersome. I don't necessarily need to know every single time someone has opened a message after the first time.

Very useful to track emails and when they are opened. This information is incredibly useful.

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest.

Cons: An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself.

Overall: Valuable insights on prospect interest.

yesware

Apr 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing- its a bs tool that shows who is opening your emails some of the time. there is nothing redeeming about this product.

Cons: its buggy interface, how i cant actually send automated sequences, how it shuts my email down automatically, or send blank email to prospects. i can go on... but you get the point

Did they open my email?

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use
awesome tips
brilliant templates that minimize time to write basic prospecting/follow up/ etc emails

Cons: .... still thinking

Overall: With Yesware it's easy to see who has opened the emails sent to them and how many times and if they have been forwarded. This feature is very handy when you're trying out new new subject lines and delivery times....

Testing is a key to effective subject lines and delivery times to mention just a couple areas that have received thousands of hours of scientific research when professional marketers are gathered.

So after reading that info I knew I needed to try it out. Needles to say three years later when they went to a paid platform I signed up immediately.

If you need to see if and when your emails were received and opened....something every sales person needs to know so your follow up call.....get this product.

Yesware review!

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UI

Cons: Help

Overall: I love using this software. I think the UI is fabulous and believe that this product will continue to change the world.

Recommendations to other buyers: No

Caroline's yesware review

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Knowing who opens my emails

Cons: None

Overall: Yes ware is awesome I love knowing who opened my emails and when. It is cool to help track things and know exactly when my emails are being opened

Recommendations to other buyers: Love it

Tried again 4 years later... still is awful and the customer service is worse...

Jan 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Tried Yesware in 2013... now again in 2017... it flat out doesn't work, is a poor value for the money, and the customer service is awful. There are much much much better alternatives... DON'T WASTE YOUR TIME OR MONEY ON YESWARE!

Great Piece of Software

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is one of the most important pieces of software we use! Great UI/UX. The company has been doing it for a while and they know exactly what customers are looking for. Definitely, something I recommend. The only problem I had with them is that they didn't allow us to do a month to month subscription and made no exceptions. They are also a little pricey for the features we require but worth every penny.

Sales automation done right

Jan 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Yesware is Sales automation done right. Actually not just sales automation but pretty much all email communication. Easy to use.

One suggestion - there has to be a way to take the creepy factor out of the sales equation - i.e. when the viewer opened the email / how much time they spent etc. etc.

Great product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love to use this product, you get your money's worth. Everything contributes in helping me in making my business easy.

Customize your emails in mass

Dec 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our sales team was left with no choice when Marketing said to not leverage marketing platforms to send mass emails to prospects. We turned to Yesware to be able to tracks opens, views, attachments, etc. All of these things help us know who to further target and who to let go, increasing effectiveness and efficiency.

Great for sales teams

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Yesware allows emails from customers to automatically sync with salesforce so it's simple to manage accounts.

Great sales productivity tool!

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good email and document tracking, robust analytics, and easy automation.

Overall: My team finds Yesware indispensable. Flexible product to help sales teams save time, become more effective and win more deals.

Recommendations to other buyers: The email tracking feature is intuitive but many of the other features will require training to ensure adoption.

Monitor your email sends

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: email monitoring.

Overall: Yesware is a very useful email monitoring tool at a great price. I have been using this for about 2 years and I enjoy the tracking and templates.

awesome support

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Filters are great, real time opened rates are awesome.

Cons: I wish it was easier to organize data- for example, opened emails from a mail merge.

Overall: From signing up to upgrading, the customer support of yesware is great. They were able to answer my questions and provide quality insight on the product. I do wish yesware had the feature of organizing data a little better-- for instance, the opened emails in a mail merge-- but the filter system is great. The sidebar for outlook is also excellent, updating almost immediately from the time the email was opened. I would recommend yesware.

Simple, easy-to-use

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I loved how straightforward Yesware was to use. Our rep was responsive and helpful. Our team switched to ToutApp after, which I found to be glitchy and many of my emails didnt get sent through.

Great concept, needs some better functionality

Nov 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great concept

Cons: Not being able to manage which opportunity the email attaches to.

Overall: We love the idea of Yesware, tracking client interaction with emails is very important to our organization. The software has very limited functionality, however. It assigns the email to any opportunity it wants to in Salesforce and makes for a data nightmare with doing reporting per client that we manage in the CRM. Have asked for a solution, to be able to choose which opportunity the activity attaches to, but it comes at a premium starting at $50,000 to build a custom modification for us.

Recommendations to other buyers: Build in the ability to select which opportunity in Salesforce to attach the email to.

Not a huge fan

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to get going, easy to use for basic mail merge and template needs. Team functionality is cool.

Cons: Lack of customizability makes it frustrating for more advanced users.

Overall: I want to love yesware. I've been using it for over 3 years, at 3 different companies. It does the basics pretty well--set-up and send mail merge, schedule future emails, and store templates. The problem is that as much as our team has asked for features to increase the customizability of emails, time of send, etc...we have not gotten them. The yesware team asks for a lot of feedback, and we give it. But unlike other software companies I give feedback to, they don't seem to actually take the feedback.

Recommendations to other buyers: There are lots of similar tools on the market--look at each one to see which fits your needs--they are all a little bit different.

It isn't Outreach.io

Nov 08, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Feature offering is behind other platforms and they have an identity crisis. They were very innovative, but recently the platform seems clunky.

Gets The Job Done But So Cumbersome To Use

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Like the name suggests, it helps you get the yesses you're looking more. Really though it's more a response you're getting that you hope leads to a yes but you get the idea.

Cons: Annoying to manage campaigns. Also very frustrating that template management is so limited.

Overall: So I've been using Yesware for a while now and it's definitely useful. It's getting us some strong results and they're getting better at with mailmerge templates.

But overall the campaigns because very cumbersome to manage. You need to search for your accounts separately all the time and do a control+f to make sure you got all your bases covered.

It's also annoying that you can't just reorganize the order of the templates you created to match your new email sequence order.

Very useful for individual contributors

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast time to value

Cons: Driving teamwide adoption can be a challenge

Overall: Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.

Recommendations to other buyers: Free trial offer is worth it!

Huge time saver

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, good content online to learn the product, mail merges, editing salesforce without leaving gmail

Overall: I never logged activity to salesforce so yesware is a lifesaver. The mail merges and lead/contact editing from gmail are great. I can't imagine going back to a life without them.

Great tool to help Sales Rep manage their contacts

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: gmail integration
email tracking

Cons: yesware click to call bit buggy.
freezes sometimes, have to relog to get it to work again

Overall: We seen increased conversion and sales reps are able to personalize their outbound email much faster and adding it to salesforce automatically (salesforce admin's dream)

Frees up hours of my day

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I can now send hundreds of emails a week in just a few hours - what usually took me days is now completely outomated!

Good functionality, but user experience is lacking

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Templates

Cons: Support
Reporting
Ease-of-use

Overall: We love using Yesware to manage onboarding campaigns and to track/collaborate on use of templates across the team. 5 stars for the template function, but everything else seems to be lacking. It's a little cumbersome to use on the day-to-day and reporting isn't intuitive across the board. Additionally, support isn't easily accessible to contact. Often has a long turn around.

Shoddy Product that will use 10 x more ram than any other CRM

Jul 26, 2016
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: This is a very poorly managed, and poorly build cluncky software that google should ban from being used with gmail. Its not fit to sit on gmail because of the huge resources requirements and continuous crashing. Do not let your sales team use this - it will distract them and fail you.

Pros: it looks great and if i didn't crash we would be onto a winner

Cons: it crashes and will freeze you browser

YesWare is Awesone

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using YesWare for over a year and it has proven absolutely essential for my lead nurturing. The ability to gauge email opens and clicks is amazingly helpful. I highly recommend YesWare to anyone in sales.

Pros: super easy to install and use no need for maintenance

Great Sales Tool

Dec 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My team has been using Yesware for quite a while now and we are benefiting greatly from it. The quickness and accuracy of the email tracking gives us instant insight into our prospects and customers activity. They have added many new features that function smoothly and I know that they will continue to improve the product even further.

Pros: Email tracking Ease of Use Sync with SalesForce

Cons: Mass reporting on emails tracked / links clicked over time could be improved

Yesware helps me do a better job!

Nov 17, 2014
5/5
Overall

Comments: This is an absolute must for anyone who is serious about sales!

Pros: The possibility to have so many templates have saved my life and so much time! This totally rocks! For a salesperson this is exactly what you need for big sendouts. It's so easy to create/amend/categorize your templates.

Cons: I've had issues with stats loading in Firefox but was not able to replicate the same problem in Chrome so it might be down to a browser selection.

May 15, 2018
5/5
Overall

May 20, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support
5 / 5
Value for Money

Jul 14, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money