# Yesware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Yesware the right Email Tracking solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136698/Yesware/reviews --- Yesware 4.3 (175) [View alternatives](https://www.capterra.com/p/136698/Yesware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Yesware Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Ava H Senior Staff EngineerComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I sent a follow-up email and saw it was opened within an hour, so I knew the perfect time to call the client.“ October 8, 2024 AP Alvaro P Executive CoachProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Only used 10% of it's capacity and it's hard to follow multiple email addresses.“ October 7, 2022 Damien O FounderMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “It is GDRP-compliant so you can rest assured, you are working within compliance and email servers limitations.“ July 22, 2023 PC Paul C Sales AdministratorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “I once sent a prospect an email but failed to turn off tracking.“ March 19, 2023 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “I do like the level of customer support that is provided, I like the features that are offered like real time reporting and real time notifications, campaign analytics, templates, marketing tools, CRM services, etc.“ July 14, 2022 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “It is not easy to integrate with other products although it claims to be.“ July 14, 2022 Damien O FounderMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “Despite the bug that keeps saying there is an issue with the compatibility with Google Workspace, Yesware is very user-friendly compared to other software.“ July 22, 2023 KR Kim R ParalegalLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Some aspects were complex and difficult to use.“ July 14, 2022 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sruti S. Product consultant Information Technology and Services Used the software for: 2+ years ### "Bang for the buck" January 7, 2020 3.0 I was looking at a tool for tracking emails as Google email tracking and streak did not work very well. My boss suggested yesware and we bought the first premium plan. Before that I used the trial version for 40 days. I liked the tool and I was able to send timely invoices and assess whether my customers were really interested in my product. Pros It is very easy to use and light on the system. I was able to access all my client emails and keep track of them on yesware. Most importantly I loved the way yesware functioned and it always asks before installing on your other emails so that it does not interfere with every other email. Also, I like the interface and it makes me understand and also gives alerts when the user has read my email and has checked out my links and read my material. Cons The support is not so great. I did not get to see 24 hour phone or chat support which disappointed me. They can bring more features compared to other tools in the market. Alternatives considered [Mixmax](https://www.capterra.com/p/159470/Mixmax/) Reason for choosing Yesware Decision by the company head and costs. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) It was easier as it was online and did not have downloadable versions. It's UI did not interfere with Gmails which I really liked. It was more convenient to use. More features were present. Like I get to know when my customer has clicked a link and has gone through my material or just read my email. Review Source Damien O. Founder Marketing and Advertising Used the software for: I used a free trial ### "Email Marketing and Custom Relationship Management" July 22, 2023 5.0 Despite the bug that keeps saying there is an issue with the compatibility with Google Workspace, Yesware is very user-friendly compared to other software. It eliminates the need to use different email marketing software to create emails, respond to emails, and the creation and use newsletters because it can all be done within your email account. It is GDRP-compliant so you can rest assured, you are working within compliance and email servers limitations. Pros There are many useful resources that Yesware can integrate with, including ones that you might already be using. Personally, I find the integration with my Google Workspace email and Salesforce to be particularly helpful. This integration makes it easy to keep everything connected and tracked as I reach out to new potential clients and work with existing ones. It is also cool that you can work through the LinkedIn integration to get work done from one place rather than having to jump from one tab to the other to accomplish your marketing goals. It has many useful tabs just above your Google Workspace tabs that show up at the top which include an activity tab to see what is going on within the email you are currently in. It has a Prospector tab which you can use to find leads and gather data about the leads. The contacts tab allows you to add new contacts within your Google Workspace platform. It even has a Template tab you can use to create new email templates so you can avoid recreating the same emails and responses over and over again. Just click on a template and it automatically populates into the email. You might have to make a few custom revisions, but other than that, it cuts down a lot of repetitive messaging and reply actions. Other cool tabs include Campaigns and My Reports tabs which help you through your creative marketing process to manage and review data and analytics about things you already have in the works. Cons Even though Yesware and Salesforce work fine together within the Google Workspace platform, a message keeps popping up saying that the features are incompatible. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Yesware Other software was very time intensive to learn how to use. It drastically reduced my costs to send emails, reply to emails, track emails, and newsletter activity. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I eliminated the need for separate email software to create a newsletter and track all activities to outgoing and incoming emails. Review Source VR Verified Reviewer President/Founder Public Relations and Communications Used the software for: 1-2 years ### "A great fit for Outlook users" December 23, 2019 4.0 Though it has its bugs and lots of features made for salespeople, I namely pay for it to use its email tracking tech. For my business purposes, this the most needed feature and since using email tracking, it's hard to remember what biz email was like before. Pros I like the fact that unlike most email tracking programs, Yesware actually plays nice with MSFT Outlook. Most of the compeition is gmail only. Cons Bit of a resource hog. Also it sets off false positives with my anti-virus program and sometimes it crashes outlook. Alternatives considered [Saleshandy](https://www.capterra.com/p/177200/SalesHandy/) Reason for choosing Yesware Honestly, I can't remember, but I do remember being unsatisfied with the brief time using SalesHandy. With the limited number of email tracking software that works with Outlook, yesware quickly became the obvious next choice. Review Source KR Kim R. Paralegal Law Practice Used the software for: Less than 6 months ### "Acceptable quality " July 14, 2022 4.0 Overall this is a decent product. It has a nice design and it's mostly easy to use. We only needed this product to manage emails and create email marketing templates, while it served this purpose it seems like it is set up for more complex purposes and it was difficult to use for only email management/marketing. Pros I do like the level of customer support that is provided, I like the features that are offered like real time reporting and real time notifications, campaign analytics, templates, marketing tools, CRM services, etc. I like the relatively easy to use layout and crisp design. I like the auto reply feature. Cons Compared to its competitors this product is expensive. It is not easy to integrate with other products although it claims to be. Some aspects were complex and difficult to use. I experienced an issue with auto reply and the entire software started to malfunction Alternatives considered [MailtrackPro](https://www.capterra.com/p/240474/MailtrackPro/)[Mailsuite](https://www.capterra.com/p/164512/MailTrack/) Reason for choosing Yesware The extra features seemed useful Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp wasn't functioning properly with our existing products Review Source Siddiq K. Lead Generation Executive Marketing and Advertising Used the software for: 1-2 years ### "Email Tracking Next Generation Tool" December 19, 2020 5.0 It's a best experience for me. Pros The tracking and email notifications on open of an email from the prospects has helped me to figure out best way of targeting right audience. Cons The price is constantly changing after subscription is taken. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Yesware In the trial itself they had many features which is much needed to understand the product. Review Source Ava H. Senior Staff Engineer Computer Software Used the software for: Less than 6 months ### "Simplified Email Tracking" October 8, 2024 5.0 It is excellent for tracking emails and planning follow-ups, but the slowdown can be frustrating during busy periods, especially when working with high email volumes. Pros I sent a follow-up email and saw it was opened within an hour, so I knew the perfect time to call the client. Cons When I had a lot of emails to send, Yesware slowed down my inbox, making it harder to work quickly. Review Source Jainz J. Business Development Specialist Market Research Used the software for: Less than 6 months ### "Best email tracking and marketing campaign. " November 28, 2022 5.0 overall Yesware is a good platform and there is a lot of space for optimization and pricing. Pros the real-time tracking feature and it's very simple fire-and-go email campaign system. Cons From the competition, the pricing to feature is much less, you're just paying the premium price for the tracking feature, the customer support isn't that bright either, too much time for a resolution. Reason for choosing Yesware for the easy-to-use UI, email tracking features, and finally integration with office 365. Review Source Nicolas C. Director of Marketing & Sales Internet Used the software for: 1-2 years ### "A must for any prospecting team" January 12, 2018 5.0 The first thing that attracted me to Yesware was the email tracking feature. That gives the sales rep the ability to know when things are happening on the side of the potential client so you can act on it. Then the email templates helped me a lot to get things done faster. I could see which templates performed better than others, hence improve my results. In addition you can create teams and share better working templates with everyone for them to use as well, that way you can maximize the impact of a good sales rep by sharing his findings with the whole team with a few clicks, instead a monthly template session. Lately what I've been using a lot is the touchpoint feature which allows you to build custom multi-touches multi-channel campaigns. It makes a sales rep day-to-day job a lot more easy when you can visualize quickly what's next to be done and where are the potential clients in the buyers journey you design for them. Pros Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier. Cons There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go. Review Source Miranda M. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "The Best Email Marketing Campaign" September 28, 2022 5.0 Pros I love how this integrates with Sales Force and how you can customize campaigns. The email tracking is super useful (sometimes it doesn't show exact details though) as it can tell when a client is engaging and when are the best times for outreach. Cons I wish there were more helpful tutorials on best practices of this product and that editing a campaign already in use was a bit more intuitive. Review Source Ellie P. Enterprise Account Executive Computer Software Used the software for: 1-2 years ### "very average" May 6, 2019 2.0 Pros I like that I can see when someone opens my email . Cons The BEST way to track with Yesware is to only send an email to one person. If you send to multiple, you'll see "someone" opened your email often times, rather than a name. You cannot always see what kind of device they opened it on. You also cannot get notifications for opens unless you are sitting down at your computer - no mobile application. The mail-merge feature is great conceptually, but if you are creating a campaign and have a sensitive mouse that goes back when you swipe back - you will lose ALL of your work. There is no auto-save or any protection. ALWAYS build out your campaigns in a place where you will not lose your work. Review Source PC Paul C. Sales Administrator Financial Services Used the software for: 6-12 months ### "Why I Can't Imagine Doing Sales Without Yesware" March 19, 2023 4.0 Yesware has been a game-changer for me since I've been using it for months. My productivity has increased and my email outreach has improved as a result of the software.One of my favorite features of Yesware is the email tracking function. Knowing when my prospects are responding to my emails is tremendously useful for planning when to follow up. And Yesware's analytics are incredibly insightful, letting me know which emails are succeeding and which may benefit from some modification.Another significant time-saver for me is the mail merging tool. I can construct a template in Yesware and send customized emails with only a few clicks instead of manually sending the same email to several recipients. It has greatly increased the effectiveness of my outreach, freeing me up to concentrate on other crucial activities.Overall, my experience with Yesware has been excellent. I've been able to increase my outcomes and streamline my sales outreach. Pros I simply wanted to share my Yesware user experience. You know how it goes, we're constantly looking for methods to streamline our outreach and save time. My prayers have been answered by Yesware, I suppose.The email tracking has to be my favorite feature. Seeing my prospects open my emails and click on my links makes me feel like a spy. To see who will answer first, it's like a game. And I'll tell you, it's been effective! Deals are getting closed at a higher rate than previously.Also, the mail merging function is innovative. The same message would take me hours to copy and paste to many recipients. With Yesware, I merely build a template, hit send, and watch the magic unfold. The best thing, though? I don't have to be concerned about inadvertently emailing the incorrect recipient. To me, that is a victory!In conclusion, I heartily endorse Yesware to any salesperson trying to improve. Without the pay, it's like having a personal assistant. I appreciate you helping me out, Yesware (and more fun). Cons I adore the mail merge function. I can personalize my emails without having to start from scratch every time, which saves me a ton of time. And let's face it, I consider anything that saves me time a victory.Nevertheless, I do have one issue with Yesware: occasionally, the email tracking can be a little too effective. I once sent a prospect an email but failed to turn off tracking. I had no idea that they had read the email over 20 times! I started to fear that they might be stalking me. They simply had a strong interest in our product, it turns out. Yet even so, it was a little unsettling.All in all, I highly recommend Yesware to any salesperson looking to up their game. Just be careful with that email tracking, it's like having a secret weapon that you have to use responsibly. Review Source VR Verified Reviewer Director, Sales Used the software for: 2+ years ### "Yesware is an important tool to support my high performance as a sales person" November 10, 2017 5.0 Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively. Pros The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently. Cons The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch! Review Source Valerie K. Account Manager Computer Software Used the software for: 2+ years ### "One of the best tools for a salesperson" October 24, 2019 5.0 It saves so much time on admin stuff. Allows me to personalize every touch point with my pipeline and keep track of everything! Pros Ability to schedule and track emails, use pre-made templates, see how many people opened your email. gmail integration is a plus too. Also they send you a TON of super useful marketing and sales-related resources. Cons Nothing really, it’s a great tool! I just wish it showed me who exactly opened an email when it was sent to multiple recipients. Review Source VR Verified Reviewer CEO/Founder Used the software for: 2+ years ### "Love the Yesware product because it was so straightforward to understand all the different features!" April 24, 2018 5.0 Let's me know whether prospective clients opened up any or all communication that I sent them. Love this product!!! Pros 1\. The product's cost/value proposition is one of the best out there. 2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not. Cons 1\. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer. Review Source VR Verified Reviewer Partnerships Financial Services Used the software for: 1-2 years ### "Great For Any Salesperson! " May 4, 2019 5.0 Yesware makes me more efficient and effective as a salesperson and relationship builder. Pros First of all, the email tracking feature of Yesware has been life-changing. I no longer have to try to read a client's mind or guess when the appropriate time to follow up is. Beyond follow-ups, I can also track email performance, which is an incredibly powerful advantage to have when half of your job is through email communication. Cons I wish it was more customizable, but overall I have gained so much from using this software. Review Source TG Tania G. HR Generalist Financial Services Used the software for: 1-2 years ### "Excellent for our Sales Team" April 26, 2022 5.0 Pros Yesware is incredibly easy to install and use, Our entire sales team uses to track emails and it has enhanced communications with potential clients. Allows for better strategic planning and the email templates are awesome! Cons There is nothing I dislike about yesware. Reason for choosing Yesware It was recommended by a colleague Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Good for email campaigns! " September 6, 2018 4.0 Pros The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients. Cons There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool. Review Source VR Verified Reviewer Sales Development Used the software for: 2+ years ### "Yesware has been incredibly intuitive and helped maximize conversions in our sales process!" February 1, 2018 5.0 Pros I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging. Review Source VR Verified Reviewer Sales Help Specialist Computer Software Used the software for: Less than 6 months ### "Great sales productivity tool" October 25, 2018 4.0 Overall the experience has been very good. We have an inside sales team who use the tool and they see many benefits from it, including boosting productivity and tracking the opens/clicks that they get from campaigns and templates. Pros The interface is very user friendly, with an attractive appearance. I think the layout is logical and it's easy to find what you need, even though some functionalities don't appear to be accessible from every page, which would be useful (for example, from the home page you can access templates but not campaigns). The reporting is useful but could be more extensive. What I find the best thing about this tool is that you can train a novice o use it in an hour, and they can really boost their sales productivity by setting up campaigns and templates. Cons It would be useful if you could create a signature block which can be inserted into new templates (similar to Outlook), because when you copy/paste your signature into a template it requires a lot of formatting. I have used a similar tool called Tout and this was a good feature of that tool. Also, to insert an image you need to use a URL which is not easy to do and I feel it makes the process of inserting them too complex. Review Source VR Verified Reviewer Manager of Account Development Team - Enterprise South Computer Software Used the software for: 1-2 years ### "Yesware great tool for email campaign" October 11, 2018 4.0 Overall, I think it's a great tool that accomplishes what you're hoping to get out of it. Pros I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality. Cons I did not experience and major problems. The tool worked as well as I needed it to. Review Source VR Verified Reviewer Broker Account Manager Computer Software Used the software for: Less than 6 months ### "Excellent tool for sales efficiency for those that are cost conscious. " June 19, 2018 5.0 Eliminate the adminstrative work in Salesforce, allowed for great email campaigns, easy to use templates and a pretty accurate view of how many times people are opening my emails. Pros Amazing integration with Salesforce - makes the administration side of things easy. Good Mail merge features - links to Salesforce reports Templates are handy as you can insert the subject line as well + make it a part of the same thread to continue to use that subject line. Cons I am just exploring their trial version. So far have not come across anything that is a big detriment. One thing is that it seems to log calls as tasks - so you just have to make sure you click 'completed' in order for it to log to SFDC. Not a big deal but would be nice it was just logged as an activity. Review Source VR Verified Reviewer Recruitment Solutions Consultant / Sales Computer Software Used the software for: 2+ years ### "One of the best tools for email campaigns" December 5, 2018 5.0 Great software. Best part is the email end up in the primary inbox of gmail users Pros Great tools for email marketing and campaigns. It has all the features one would expect and they have improved the accuracy of the email read notification Cons Would be great if we could add individuals to an existing campaign. Also there is no feature to stop an ongoing campaign until all the active recepients have been removed. Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: 6-12 months ### "Yesware has taken my email trolling to another level! " April 22, 2018 5.0 Pros \- My email trolling has been at its all time most accurate! - Drip campaigns are very easy to set up - Gives you accurate information about opens, clicks, and bounce backs Cons Truthfully, I have not found too many cons about Yesware. The only issue that I can see is the price for just email trolling, that's all I needed it for. Review Source AM Aaron M. Used the software for: 1-2 years ### "Very useful for individual contributors" October 25, 2016 4.0 Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself. Pros Fast time to value Cons Driving teamwide adoption can be a challenge Review Source VR Verified Reviewer Independent Contractor Marketing and Advertising Used the software for: 2+ years ### "Yesware - The Salesperson's Secret Weapon" March 7, 2019 5.0 Yesware has been an integral part of my sales funnel success. When I've needed to speak to someone, they are always there to answer questions & assist. Pros Excellent product & value. If you want to close sales this will help you! Know exactly who is opening your emails, clicking to your website, and checking you out on social media. Cons No cons so far! Long time user with no issues. 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