# Page 2 | Yesware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Yesware the right Email Tracking solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136698/Yesware/reviews --- Yesware 4.3 (175) [View alternatives](https://www.capterra.com/p/136698/Yesware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Yesware ## Showing most helpful reviews Showing 26-50 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Mrunmayee P. Self employed Accounting Used the software for: 1-2 years ### "Suivi d'e-mails pratique pour les ventes" October 26, 2024 5.0 Yesware est un bon outil pour le suivi des e-mails et les relances, même si un chargement plus rapide serait un plus. Pros Voir quand les clients ouvraient mes e-mails m’a permis de faire mes relances au moment idéal. Cons Le chargement des e-mails est un peu plus lent quand il y a beaucoup de messages suivis. Review Source MO Mark O. CEO Market Research Used the software for: 2+ years ### "Shifting away from enterprise use - moving toward GMail and Microsoft-hosted offerings" July 29, 2020 4.0 Knowing if someone has received an email, or re-opened it, is a truly valuable piece of information from a sales and support perspective. Email has become one of the least reliable forms of communication, but it remains essential to doing business. Spam detection software is junk. We have found no spam detection software that is reliable and turn off anything to ensure nothing is missed. It can even be manipulated by unscrupulous actors that want to harm the reputation of the sender. There are a million other reasons why it is unreliable. Unfortunately, most companies continue to use it. So we used Yesware to see if our regular communications were being received and opened, in much the same was we use software to verify that our client newsletter communications are opened. Yesware did the job in that respect. We didn't use any of its other features, since we had other software for that. Pros We've been using it for several years and were notified recently by Yesware that the version that supports local versions of Outlook 365 is being eliminated. We were told that Microsoft is limiting the ability of developers to use plugins for PC-based Outlook, so they are dropping support for that in August 2020. We use our own ISP for email, using POP/SMTP mail, not a cloud-based environment hosted by Microsoft or Google. What we liked about it was its simplicity once set-up, and the ease of telling whether or not someone opened the email sent, and where that person was located. Cons The support organization was Zendesk, a third party. We found that every time we'd have a question or issue they were very responsive, but it took forever to get resolved. Most of the time we'd just live with whatever it was we were dealing with. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Yesware is great for tracking emails & responsiveness" December 2, 2021 4.0 My overall experience has been great. It has been useful to track emails as well as open rate/response rate, etc. Pros When my company initially announced that we were installing Yesware, I was cautious. I have been with my company since we were at about 25 employees and it felt like another spurt of growing pains moving towards having all of out business communications tracked and logged in SFDC. Once we had it installed, I realized how much value it provides. You're able to track when someone opens an email, where they open the email from & if they viewed content that you attached via the Yesware integration. You can also quickly add new contacts via the integration with SFDC without having to open another window. Cons No major issues with the product, but one issue that I have with the Gmail/SFDC/Yesware integration is that when you're attempting to add a new contact directly from an email, it doesn't always auto-populate the correct information leading to a less efficient way to enter new data. Review Source VR Verified Reviewer Sr. Manager, Sales Operations Insurance Used the software for: 6-12 months ### "Great Email Activity Tracking!" July 13, 2020 5.0 Yesware has more features that what we are currently using such as email campaigns but we are happy with the way that it syncs Gmail emails to Salesforce as we use Salesforce as our main system of record. Pros We use Yesware to sync Gmail activity into Salesforce in order to maintain and improve sales team efficiency. Other than one occurrence when a users connection from Yesware to Salesforce unexpectedly dropped, we have had no other issues and the automatic tracking of emails sent and also emails that have been opened, clicked and replied to has proven very beneficial for our company. Yesware send me a weekly report of all tracked email activity from the past 7 days which is a nice feature. Cons Yesware did unexpectedly lose the connection to Salesforce for one of our users which resulted in some emails not being included in our reporting, but the Customer Service team were very responsive to investigate. Review Source Benjamin C. Account Executive Computer Software Used the software for: 2+ years ### "Completely streamlined my sales prospecting and outreach" November 14, 2017 5.0 Pros \-Ability to sync emails and activities with CRM. -Love the Gmail toolbar so I can view info from my CRM right in gmail -Track email opens and response activities to know if my message is getting through to my prospects -easy to create and save email templates to fire off custom emails on the fly -Mail Merge capabilities with stages allow for multi touch email campaigns. - vastly increased my efficiency of email outreach Cons The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system Review Source VR Verified Reviewer CEO Insurance Used the software for: 2+ years ### "Yesware for lead generation that works" February 27, 2021 5.0 Yesware is a core part of our business, we use it daily to generate business and keep customers coming into our company. Pros We are able to use Yesware to send out emails to prospects at scale and manage those leads and turn them into customers. Cons I didnt like the limits on sending amounts, but this is something we have been able to work with eventually. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Keith D. Executive Pastor Religious Institutions Used the software for: 1-2 years ### "Take control of your email. Know what is delivered and when." March 1, 2018 4.0 Convenience & delivery confirmations. Pros 1\. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge. 2. Email schedule function makes it easy to draft emails but not interrupt employees evenings or sleep! 3. Follow-up reminders are a great way to not let a task get delegated and forgotten. Cons It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it. Review Source Terra G. Project Manager Used the software for: Less than 6 months ### "The best value for complex features" July 11, 2018 5.0 The most robust email tracking software with the most reasonable price tag. Pros Email tracking is a huge deal for us. While most CRMs offer it, they don't offer the ability to see who opened the email if you sent it to more than one person. They just tell you "someone opened your email". This was annoying to us so we found Yesware. Not only will it tell us who opened it, when, where, on what but it can also do amazing things like tell you if/when someone opened your attachment, how many times, AND (here's the kicker) how long they looked at the attachment. After the free trial, which is an ample 30 days, we were hooked. Oh! The notifications! Most systems gave us notifications in their system so we would have to keep going back to see notifications. Yesware gives me popup notifications, in real time, no matter what I'm doing on my computer so I always know when someone opened an email. Also, the price is not bad. It's really worth it. Cons It takes a while for the system to learn who is who. After a few emails though, it can tell me "Customer service opened you email" instead of "someone at Company A opened your email". Review Source Jacco D. VP of Revenue Libris Photography Used the software for: 2+ years ### "Yesware adds a layer to your email strategy" December 5, 2018 4.0 Yesware gives our sales team extra insights about emails they send as well as time-saving tools to follow up and remind prospects. Pros It is eye opening to be able to track emails you send and the clicks and opens they generate. By knowing what happens with your emails on the receiver's end, you change your followup strategies. Cons Nothing we not like about Yesware. We're not using the Campaigns feature as we have other software for that, and that is not their core functionality. Review Source VR Verified Reviewer Sr. Director of Business Development Internet Used the software for: 2+ years ### "If you are in sales, you should be using this!" November 26, 2018 5.0 Fantastic as long as you are OK with some problems with CRM. Pros I was introduced to this software at my first SaaS job, and wish I had been introduced to this at the beginning of my career. I love knowing when a prospect is opening my emails and forwarding it within an organization. It also allows me the opportunity to reignite cold conversations. Cons Didn’t integrate too seemlessly with SFDC and customer support is something left to be desired. Review Source VR Verified Reviewer Sales Manager Computer Software Used the software for: 6-12 months ### "Automate your emails with Yesware!" March 26, 2021 5.0 Overall - great product! Saves you a lot of time and makes email writing more effective! Pros I love a lot of features of this product. First, the email templates saves a lot of time when sending out repetitive emails. I also like that I can create my own campaigns on Yesware which can run in the background. I can create campaigns and templates which I can share to the team and they can make edits on it depending on their communication style. It also integrates with Salesforce which allows up to back track previous communication if needed. Cons The analytics part I think needs more work done, oftentimes I find the date doesn't match. Or I just don't know how to interpret the numbers. Maybe someone from Yesware should build a guided tour of the reports tab. Review Source VR Verified Reviewer Sales and Strategic Partnerships Lead Computer Software Used the software for: 2+ years ### "Best bang for your buck" November 23, 2018 4.0 Pros There are a lot of sales software similar to Yesware but I would say Yesware is one of the best. There are a few other softwares like outreach and salesloft but they are considerably more expensive. I love Yesware and it does the job. Cons It does lack features for salespeople who are looking to build lists of prospects and a few other features but you know that going in to it. Review Source Ali B. Business Development Manager Marketing and Advertising Used the software for: 2+ years ### "Yesware is so great! " October 1, 2019 5.0 I’m a big fan of yesware and hope future companies I work for invest in it! Pros I use this software to track my emails. It’s great to store templates and to see when people open your emails. It’s made my email cadence very easy! Cons There are no cons. I will say sometimes I emailed myself to my personal email and it would say I opened it when I did not but that’s all. Review Source VR Verified Reviewer Head Of Marketing Internet Used the software for: 2+ years ### "The Best Tool for your Sales Needs" February 12, 2019 5.0 Pros We've tried several different solutions for tracking emails, creating new leads, and hosting email templates for quick use and found Yesware to be the best. It's easy to use, clear, and was easy to set up with our CRM (Salesforce). Cons Nothing - I've used it in the past (2 years ago) so I'm trying to figure out the new look and feel. Review Source VR Verified Reviewer COO & Dealflow Manager Used the software for: 6-12 months ### "Great tool for email tracking, but other software seems to do similar things" July 3, 2018 4.0 Easy to use and share with others to use. Provides great data on email tracking! Pros Yesware seems to have the best email tracking - telling you exactly who, when, and where they opened the email. It was easy to set up, use, and get data from it. One of my colleagues used it for months and was able to share with us exact details from her cold emailing to help us refine her approach and be more effective. It's also one of the first I think that started doing this and it makes a huge impact when you're sending hundreds of emails a week, like we often do in our company. Cons My only issue with yesware is that it seems other software has very similar features built in. Many people add email tracking - for example, we also use Nimble which has email tracking, and many other CRM's do. Yesware is simpler, more tools and data, but for our specific company I have a hard time seeing the extra value and paying for it when we already have the same basic service (email tracking) built in. Review Source Abdul R. Head Of Sales Marketing Food & Beverages Used the software for: 1-2 years ### "Great tool to enhance marketing through mail. " June 30, 2018 4.0 Pros It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client. Cons It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually. Review Source Ben K. Sales Operations, Team Lead Information Services Used the software for: 2+ years ### "Great for Email Tracking and Mail Merges" December 19, 2018 5.0 Pros The mail merge function and SFDC integrations are my favorite part. It integrates seamlessly with SFDC, and the mail merge functionality is easy to use (even for sales reps). Cons I wish Yesware would work with more VOIP providers to act as an email AND one-click-call system within SFDC. Review Source Sarah H. Client Education Associate Used the software for: 1-2 years ### "Using Yesware to track the emails I'm sending and doing mailmerges" December 20, 2017 4.0 You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people. Pros Real-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates. Cons I wish the interface was a little easier to use and the reporting software was more straightforward. Review Source VR Verified Reviewer Vice President of Communications and Outreach Internet Used the software for: 6-12 months ### "Okay free email tracking for small budgets and businesses. " May 13, 2018 3.0 Pros Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails. Cons If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there. Review Source Josh B. Program Implementation Manager Construction Used the software for: I used a free trial ### "Underwhelming, admittedly being reviewed on limited features" January 9, 2019 2.0 Not sure if the product performs well at its other functions, but I didn't see results with email/ attachment tracking. Pros I used this product while shopping for software to track email attachments; Yesware flogs that feature heavily on their website. The Pro was that their Outlook integration is pretty concise. A small button in the Outlook ribbon gives you access to a dropdown containing your Yesware dashboard. Given that I was only interested in this product to subtly see who'd opened or shared my emails, the key information was very easily found. Cons I don't know what the issue was but the product never seemed to work. It told me emails I'd sent hadn't been opened... when I'd actually sent them to a peer at a neighboring desk and watched him open the message. I allowed several days for the system to update but didn't see a status change. This strongly influenced my decision to not recommend this product to my superiors. Review Source VR Verified Reviewer Customer Advocacy Manager Computer Software Used the software for: 2+ years ### "Spying on your customers" June 26, 2018 4.0 Pros Great tool that easily connects with our mail system to check when customers open and click on emails. Tool is so helpful in the sales process Cons Nothing really, I guess the software could be cheaper so we can expand it to the whole organization. Review Source VR Verified Reviewer Owner, Founder Individual & Family Services Used the software for: 1-2 years ### "Yesware helps us cut down our emailing time!" August 9, 2018 5.0 This does save us about 50 hrs of straight emailing time per month! Pros Helps our office admins send out the same replies and answers to many clients every day without having to type them fresh (using yesware templates) Cons Can be a bit kludgy at times, working within Gmail. We often have to draft and format our emails in gmail itself, then paste over to a yesware template to preserve the exact formatting we want. Review Source VR Verified Reviewer Head of Business Development (Extraordinaire) Internet Used the software for: 6-12 months ### "A Must For Anyone in the Sales/BizDev Field" August 16, 2020 4.0 Overall, Yesware's suite of tools have a huge impact on our sales and been very helpful. Some of it's features are available in most CRM platforms but it is pretty helpful to have it all available in one spot. Pros We initially looked into Yesware for our email sequences and reporting before we understood what its full offerings. Once we discovered that you can also share templates and allow each team member to track their own/others performance, we decided to give it a try. It has been a valuable tool/motivator for our entire team to meet and exceed their sale goals. Cons Yesware recently added a "Spam Risk Detection" feature that is supposed to predict the probability of your email being flagged as spam. Based on a few responses we received from existing clients, our newsletters' have been ending up in their spam folder while Yesware's "detector" suggested it was low risk. It could use a bit of tuning but we consider it a bonus feature. Review Source VR Verified Reviewer Digital Marketing Executive Insurance Used the software for: 1-2 years ### "Very efficient relationship builder" November 26, 2019 4.0 Overall the platform saves us a lot of time and great for creating campaigns. Pros Really good for insights i.e. you can see when someone has clicked on an email and also the links they are clicking on. Templates are great too and all mobile responsive. Cons Not many negatives, but sometimes I have found the reporting to be quite complicated. Could do with simplifying a little bit. Review Source VR Verified Reviewer Consultant Public Relations and Communications Used the software for: 2+ years ### "Great email tracking software" May 18, 2020 5.0 Yesware is very simple and easy to use. Yet, it's a powerful software that has helped grow our business. Pros Yesware is great at what it does. I use it to track emails, and it is always accurate and prompt. It enables me to engage prospects and clients in a timely fashion. Cons It's a little pricey per user. Yes, I know it's in line with industry pricing, but as our team grows it's getting pricey. Alternatives considered [Mixmax](https://www.capterra.com/p/159470/Mixmax/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.