# Page 4 | Yesware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Yesware the right Email Tracking solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136698/Yesware/reviews --- Yesware 4.3 (175) [View alternatives](https://www.capterra.com/p/136698/Yesware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Yesware ## Showing most helpful reviews Showing 76-100 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use catherine C. Marketing Communication Manager Used the software for: 1-2 years ### "Great sales productivity tool" April 10, 2018 5.0 Pros Yesware is an email platform especially for the sellers segment, allowing them the management and tracking of their emails, thus enabling the evaluation to make sales more easily. The software tracks open emails, and also offers custom templates and CRM integration. Email tracking is very accurate Cons I wish it was easier to organize data- for example, opened emails from a mail merge, It is an excellent tool but I would like that I like to do that better. Review Source VR Verified Reviewer Beauty Studio Coordinator Retail Used the software for: 1-2 years ### "Excellent email client for drip campaigns and email blasts" May 2, 2018 5.0 A great email drip campaign manager. This helped us with lead generation and prospecting. Pros The interface is reasonable to use, the cost is acceptable and the features are useful. A successful drip campaign is a valuable tool in the world of digital marketing and YesWare allows us to create beautiful layouts with targeted emails. Cons There are some limitations it can encounter with Gmail in terms of how many emails it sends at once. This is mostly a Gmail issue I think. Review Source David B. Sales Information Technology and Services Used the software for: 6-12 months ### "Yesware is a decent solution, but is outshone by smaller competitors." September 7, 2017 4.0 Automation of emails / tracking. Pros It was a good and solid starting point as I sought to handle templates and email tracking electronically. Cons It was less easy to use than a competitor, and made little sense from a cost perspective vs feature set. Review Source VR Verified Reviewer Director of Sales and Marketing Information Technology and Services Used the software for: 1-2 years ### "Good for a free or small budget solution" February 5, 2019 3.0 Pros Yesware offers some decent functionality and tracking for email "opens" and document sharing along with some flexible sending options and saved templates. Cons The limited open and document tracking details are limited and not available to use for any analytics unless your transcribe the info to another source every month The templates are not user friendly If you do decide you want more options in your Yesware you would be better off going to a different product. Review Source Alex L. Managing Partner Events Services Used the software for: 1-2 years ### "Yesware is an ok platform but you are better off spending your money on an all-in-one platform" April 10, 2018 3.0 Pros Yesware is simple and easy for your sales team to implement into their workflow. Unfortunately, it is simple because the functionality of the software platform is so limited compared to its competitors. Cons It is expensive for what you get. It overlaps with a lot of what the majority of CRM's offer. We ended our Yesware subscription and transferred all functionality into our CRM. It has been easier and more streamlined for our sales team after this. Review Source HG Heyden G. Owner Financial Services Used the software for: 2+ years ### "This software is amazing" June 27, 2019 5.0 Enabling sales team to connect more closely with their prospect pools. Pros Check open, open rates, send later, templates, batch send using templates. This software has it all. Even works on Gmail and Outlook. Customer service also very responsive. Cons Enterprise edition is not cheap, but is probably worth it. Review Source RM Roger M. Principal Hospital & Health Care Used the software for: 1-2 years ### "They wonder how I know...." January 30, 2020 4.0 Overall, I am very happy with the results. I renewed without a moment's hesitation. Pros It allows me to know exactly when someone has opened an email I have sent. When I call shortly thereafter, they often say, "I was just thinking about you" -- especially if the email was sent days or weeks earlier. Cons When you send an email to multiple people, you don't know which of them opened the email. I often send several emails instead of CC'ing to overcome that. Review Source MC Matt C. Head of Business and Partnership Growth Oil & Energy Used the software for: 1-2 years ### "Very useful to track emails and when they are opened. This information is incredibly useful." June 10, 2017 4.0 Valuable insights on prospect interest. Pros The email tracking. Knowing when emails are read and how often they are viewed helps understand prospect interest. Cons An alert pops up every time you view the email you are tracking. This can get annoying and clutter your alerts. The additional features like templates aren't explained very well. I'm sure I would like them, but I don't because of the fact I'd have to teach myself. Review Source EM E'lona M. Agency Owner Public Relations and Communications Used the software for: I used a free trial ### "Yesware is a life saver and worth every penny" May 17, 2018 5.0 Pros So I actually used Yesware when it first came out and merged over to the paid version for a little while. I left my company and didn't need. Now that I have my little side hustle going, I came back to Yesware and can truly say it has been a vital point for email tracking, attachment tracking, setting reply reminders, and using templates. Prospecting hasn't become a pain and I'm in love with the new Appointment feature! Cons I don't have any "Cons," but more so a gripe. Yesware's only CRM integration is with Salesforce. I'm a solopreneur and Salesforce is way too big for me. I use a different, free, CRM that suits my needs and it's a popular CRM that has many other integrations... except Yesware. It would be nice to be able to integrate with Yesware with other CRMs. The only way to "integrate" is to save outbound emails via bcc with your CRM's custom email that will sort your emails inside of the CRM. Review Source Dylan S. Enterprise Sales Manager Internet Used the software for: 1-2 years ### "Great Sales Tool" December 17, 2015 4.0 My team has been using Yesware for quite a while now and we are benefiting greatly from it. The quickness and accuracy of the email tracking gives us instant insight into our prospects and customers activity. They have added many new features that function smoothly and I know that they will continue to improve the product even further. Pros Email tracking Ease of Use Sync with SalesForce Cons Mass reporting on emails tracked / links clicked over time could be improved Review Source GW George W. Account Manager Computer Software Used the software for: 1-2 years ### "Great tracking features, but wasn't used to its fullest potential" April 24, 2018 4.0 Pros Yesware is fantastic for tracking emails it's quick, alerts you when something has been opened and has great tools for checking opens of a single email thread. Cons There's no doubt a lot more functionality here, but I never used any of it because I had no idea how. I'd like to see the software offer up tips to access those other features. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Great Software to track emails " May 27, 2019 5.0 I love Yesware and tell people to use that all the time! Pros Love that I can see when a client opens an email and clicks on a link. Cons sometimes there are issues with connecting Review Source AP Alvaro P. Executive Coach Professional Training & Coaching Used the software for: 2+ years ### "Ezpz email management" October 7, 2022 4.0 Tracking open rates and timing outreach. Pros Five minute install, works well on Android and Windows. Cons Only used 10% of it's capacity and it's hard to follow multiple email addresses. Review Source LS LYNN S. RSM Computer Software Used the software for: 1-2 years ### "Yesware" July 25, 2019 5.0 Pros Yesware saves so much time by automatically adding any & all emails to SFDC when the contact is listed in SFDC. So easy to set-up email campaigns and schedule when to send them. Makes my life as a sales person so much easier Cons I cannot really think of any cons to the product. It is a great product. Review Source srilekha K. Global Sales Manager Information Technology and Services Used the software for: I used a free trial ### "Perfect for followups!" January 15, 2019 5.0 Yesware provides quick reports on the campaigns and tracking helps us understand the customer. Pros We just need to import the leads and set up the campaign emails. Yesware does the rest of the work. If the leads don't respond to our first email it automatically sends the followup emails as per the schedule. Yesware is a right fit for those who work on cold leads. Cons Customer support responds after a day if we send any queries through email. Review Source LM Lauren M. sdr Marketing and Advertising Used the software for: 1-2 years ### "Perfect for prospecting" November 27, 2018 5.0 I use it daily and it helps so much with my day to day prospecting. Pros I like the template holder and the fact that you can edit each template. Cons I wish it showed who opens your emails internally in your company. Review Source tC tommy C. sales Used the software for: 2+ years ### "use yesware for email tracking and email cadences" March 9, 2018 4.0 Pros real-time tracking of the e-mails, clicked links, and engagement. you can attach documents which will give you reports on time engaged and pages scrolled through on that specific document. Cons the ability to save a sent email as a template would be great. because it is running in the background and can slow down my browser a little. Review Source KP Kreeti P. Digital Marketing Manager Restaurants Used the software for: 1-2 years ### "Automatic Email Marketing Software" August 30, 2019 4.0 Pros Yesware greatly works with Gmail and using it I can schedule an automatic email for running marketing and promotional campaigns. Cons This app greatly works with Gmail or Gsuite account and Outlook but is not available with all other emailing software which I least like about this software. Review Source MA Maurizio A. Senior Account Executive Used the software for: 2+ years ### "I love using Yesware. One of my favorite softwares for work." June 19, 2018 5.0 Pros The thing I like the most about this software is that it will tell you not only when someone opens an email but actually what they are clicking on and looking at within the email. Cons The thing I like the least is that sometimes it won't sync to a certain email and the tracking tools won't work. This happens very, very rarely. Review Source VR Verified Reviewer Vendor Operations Food & Beverages Used the software for: 2+ years ### "Loved it!" July 15, 2019 5.0 Pros I used Yesware at my old job and loved it! It was a great way to track! Cons I had no complaints with Yesware! Loved it! Review Source Grant B. Owner Market Research Used the software for: I used a free trial ### "Better than Using a Bunch of different apps" June 11, 2020 5.0 So far, a decent start, haven't really gotten into the weeds with it yet. Pros It makes it so that we don't have to switch back and forth between a few different pieces of software to engage with different customers. Everything in one place is a small time-saver, but a huge headache saver. Cons Not crazy about how data is presented, it is a little convoluted and hard to turn into coherent and actionable. Review Source HM Hagen M. Inside Sales Rep Marketing and Advertising Used the software for: 1-2 years ### "Yesware helps you understand what messages come across as successful." January 8, 2019 5.0 It helped me target customers that were actively interested in my message. I then knew who to focus on following up with. Pros I enjoyed that Yesware allowed for email tracking. When someone opened an email, you were notified. You understand that the subject line worked! If they open multiple times, you know they are interested. This helps significantly in the sales process. Cons I did not find many negatives, although it almost seemed like an ad after installation. Review Source JG Jeff G. Director Of Business Development Information Technology and Services Used the software for: 6-12 months ### "Effective for keeping external communications logged to our CRM" April 10, 2018 4.0 Pros The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time. Cons The touchpoints tool is nice, but needs the ability to integrate to a flow (i.e. a form submission from your site should automatically dump the lead into an SDRs touchpoint. Review Source Stanisa K. Manager Design Used the software for: Less than 6 months ### "If you're doing email campaigns, you should invest in YesWare." January 9, 2019 5.0 If you're running your business lead generation campaigns for either small or big businesses, it's amazing. Pros I love how it's incorporated into gmail and it's has a strong connection via actions and it's really easy to use. It has many options and sequences which I like and would suggest to anyone. Cons I would like it to be cheaper, but overall a great product. Review Source VR Verified Reviewer Director of Content Health, Wellness and Fitness Used the software for: 6-12 months ### "Incredible Tool for Sales Teams" June 10, 2018 5.0 Pros \- Know which of your prospects are most interested and who opens and clicks on your emails - Save and reuse email templates/message you use - Create personalized email templates to increase efficiency - Integration with Salesforce is seamless - Great price Cons \- Probably not best for large teams, but works great for our smaller team and the price we pay for it! 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