# Page 5 | Yesware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Yesware the right Email Tracking solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136698/Yesware/reviews --- Yesware 4.3 (175) [View alternatives](https://www.capterra.com/p/136698/Yesware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Yesware ## Showing most helpful reviews Showing 101-125 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ★Aaron J. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Shoddy Product that will use 10 x more ram than any other CRM " July 26, 2016 1.0 This is a very poorly managed, and poorly build cluncky software that google should ban from being used with gmail. Its not fit to sit on gmail because of the huge resources requirements and continuous crashing. Do not let your sales team use this - it will distract them and fail you. Pros it looks great and if i didn't crash we would be onto a winner Cons it crashes and will freeze you browser Review Source VR Verified Reviewer Account Executive Used the software for: 6-12 months ### "Great integrations with Gmail" June 5, 2018 5.0 Pros Does everythign it says it does, software tracking, scheduling, sales cadence builder. Its fairly effective if you are an AE or and SDR Cons Touchpoints (the campaign component) requires too many clicks and takes up too much time to log. Too many separate windows! Tracking sometimes triggers when you open your own email, tracking doesn't always work well. Review Source TC Tanya C. Marketing and Sales exec. Used the software for: 6-12 months ### "Best thing slice bread" October 11, 2017 5.0 Pros Read receipt from any inbox! This email tracker is great, it takes the guessing work out of email. Did they read? Do I need to send a reminder? Cons Kinda bulks up my email and have it load slowly, however, that may just because my laptop is overworked. But only issue when it is running my mail and some other apps gets slowed down or freezes, sometimes. Review Source Steven J. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Tracking Emails Made Easy!" July 25, 2019 5.0 Pros We weren't sure if some of our clients were getting any value out of our monthly reporting emails so we started using yesware to track if they were even opening. It helps inform us on whether to continue that for all clients or not. Cons it was a little difficult to set up on mac outlook but we got it. Review Source Lucinda W. Web Designer and Marketer Used the software for: Less than 6 months ### "Tracking for Email that's Essential to Business" August 8, 2017 5.0 Pros I love knowing when someone has opened my email, or taken the time to download attachments. It helps me keep up with who I need to follow up with. Cons Sometimes, notifications can get bothersome. I don't necessarily need to know every single time someone has opened a message after the first time. Review Source SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: Less than 6 months ### "Yesware is good but it can be better." March 19, 2019 5.0 Pros Yesware is a great tool and works as it should. Overall the tracking, setting up sequences and reporting are all good. Cons The only drawback of Yesware is its UI and this is very subjective, we used MixMax and its UI is very good and we felt that Yesware lacked in terms of how it looked. Review Source VR Verified Reviewer Community Curator Used the software for: 6-12 months ### "Used this as a sales rep sending emails" June 23, 2018 5.0 Pros I loved the integration with Gmail. I was able to have all my email templates ready to go and then it was easy to fill in the blanks Cons I have no complaints! I love this software. That said, I don't know how much it costs because my employer paid; cso I can't comment on value. Review Source VR Verified Reviewer Account Specialist Computer Software Used the software for: Less than 6 months ### "Great for syncing emails you send to CRMs/creating templates" February 2, 2019 5.0 Pros I like the fact that I can create and send emails using automated templates very fast and that I can sync emails effortlessly with SalesForce. Cons Sometimes there's too many options and clutter on my already busy Gmail account. Cleaning up the UI would be a good first step. Review Source VR Verified Reviewer Account Manager Public Relations and Communications Used the software for: Less than 6 months ### "Great solution for outreach, UI integration could use a little help" September 19, 2018 4.0 I am able to very easily design pitching campaigns with multiple touches and tracking. This is a huge help, especially at this price point. Pros Scheduling emails, mail merge features, template management, tracking. Cons The Gmail integration throws off a number of buttons and elements. Review Source SS Sanjay S. Sr. Business Development Manager Used the software for: 1-2 years ### "Started Yesware wilth its free version, found it so useful went for the paid version." August 12, 2017 5.0 Pros The email tracking, Campaign after all these getting the analytics of CTR & OTR gives really a much more clear picture for the marketing strategy. Cons Nothing to say for the desktop usage...if Yesware can provide the Mobile App, it will add much more value for the management. They can take the marketing decision on the go. Review Source HH Heather H. sales Computer Software Used the software for: 6-12 months ### "Good, not my fav though" April 25, 2019 4.0 Pros I like that I can easily see who has opened my emails and how many times. Cons I like mailtag better and this one seems to be a little inconsistent as I will think they opened the mail and when i talk to prospect they haven't. i do like this one better than mailtracker however. Review Source BB Brianna B. Account Executive Internet Used the software for: 1-2 years ### "Yesware " March 9, 2020 2.0 Pros I liked that you were able to send email campaigns to as many people as you wanted without a limit. The only limit was the one set by our email provider, other than that we were able to send 300+ emails a day. Cons It was a lengthy process to download your email lists into Yesware to be able to send. There were also times where you would send an email and someone would respond but Yesware would continue to send emails even after I had already connected with someone. Review Source LL Laura L. Operations Manager Financial Services Used the software for: 6-12 months ### "Great concept, needs some better functionality " November 21, 2016 3.0 We love the idea of Yesware, tracking client interaction with emails is very important to our organization. The software has very limited functionality, however. It assigns the email to any opportunity it wants to in Salesforce and makes for a data nightmare with doing reporting per client that we manage in the CRM. Have asked for a solution, to be able to choose which opportunity the activity attaches to, but it comes at a premium starting at $50,000 to build a custom modification for us. Pros Great concept Cons Not being able to manage which opportunity the email attaches to. Review Source VR Verified Reviewer Human Resources Assistant Used the software for: Less than 6 months ### "Great add on to your email" May 31, 2018 4.0 Pros Great add on to your email! It also has a feature that syncs to your CRM tool which is very convenient. Cons A bit complex for me, it took some time to get used to. Other than that, It's a great tool! It keeps track of your sent mails. Review Source VR Verified Reviewer Chief Editor Printing Used the software for: 6-12 months ### "Super slick technology that more than just sales team should use" June 28, 2019 5.0 Pros The onboarding was really, really simple and the ability to use the software without leaving Outlook was awesome Cons The Salesforce integration was kind of wonky, and we had some issues troubleshooting it so we had to disable that feature, which was tough Review Source RA Ron A. Mortgage Loan Officer Financial Services Used the software for: 2+ years ### "Monitor your email sends" December 8, 2016 5.0 Yesware is a very useful email monitoring tool at a great price. I have been using this for about 2 years and I enjoy the tracking and templates. Pros email monitoring. Review Source Darren G. Founder Management Consulting Used the software for: Less than 6 months ### "Really good at what it does" November 5, 2018 4.0 Pros It's pretty much plug and play and you'll start seeing results fast Cons Lack of options for CMS. Small operations don't always budget for Salesforce so being able to plug it in elsewhere would be appreciated. Review Source William A. High-Performance Business & Financial Coach Financial Services Used the software for: Less than 6 months ### "Lacks features and compatibility " December 27, 2018 3.0 Fair but decided against continuing to choose a better option to meet our needs. Pros It has simple tracking capabilities but nothing over the top. Cons The features are basic but not expansive. It’s rather simplistic. Review Source GG Gagan G. Sr. Business consultant Used the software for: 6-12 months ### "A good tool to follow up your leads" March 25, 2018 4.0 Pros It gives you an option to select date and time for next follow up to be done with your customer or prospect. Cons It only syncs with gmail but not with any other mail facilities. As far as I can think there are no cons for this software Review Source Ben R. Payments Solutions Specialist Financial Services Used the software for: Less than 6 months ### "Tried again 4 years later... still is awful and the customer service is worse..." January 16, 2017 1.0 Tried Yesware in 2013... now again in 2017... it flat out doesn't work, is a poor value for the money, and the customer service is awful. There are much much much better alternatives... DON'T WASTE YOUR TIME OR MONEY ON YESWARE! Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 2+ years ### "Good, but not sure what other software can do the same" March 11, 2018 3.0 Pros Good for reminders, touchpoints, and setting up mail merges. Haven't had an issue seeing who looks at my email Cons I don't really have anything negative to say about yesware. I think there could be slightly easier ways to do a mail merge but I digress Review Source KS Katie S. Marketing/Sales Used the software for: Less than 6 months ### "Good Features as Well as Some Obsolete" November 16, 2017 4.0 Pros Love the idea of being able to manage my emails, since I am always sending them out and need to make sure I am not doubling up OR forgetting to send all together. It also gives me analytics that give me a perspective of how the consumer feels. Cons As a component of the product, it can also track when an email is opened. This is good in bulk, but if it is also being sent individually to certain consumers, the tracking is unnecessary. All you have to do on that is to send over a request on the email to have the info if the client has opened it. Review Source VR Verified Reviewer Owner Financial Services Used the software for: I used a free trial ### "Great tracking platform for better sales results." May 1, 2019 4.0 Pros Ability to send email campaigns and effectively track them to maximize sales results. Cons Did crash on me once. Not sure if it was a systems issue or on my end. Review Source HF Hector F. Manager Used the software for: 1-2 years ### "Yesware is Awesome" March 19, 2018 5.0 Pros Our team loves the ability to keep track of when emails are opened, and how many times they are opened. Cons Sometimes it fails to load and we are having to constantly refresh until it appears, but for the most part works great! Review Source NF Nate F. CSM Computer Software Used the software for: 6-12 months ### "Great Product" February 27, 2019 5.0 LOVE..All the love. Pros Ease of Use, Features and Support. It does what I need it to. Cons It doesn't work for other communication platforms - I say this jokingly. Love this tool. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.