# W3B CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about W3B CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/136702/W3B-CRM

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# 

 W3B CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

W3B CRM

## What is W3B CRM?

3 Key Interlocking Management Solutions. Elegant, Intuitive, User-Centric CRM/Sales, Project Management and Online Invoicing Tools. First account is free. CRM/Sales main modules: Contacts, Leads, Customers, Quotes, Documents, Activities, Opportunities, Territories, Lead Distribution, Product Catalog, Online Invoicing.

## What is W3B CRM used for?

[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10

Per Feature, Per Month

Free trial  
available

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Do you work for W3B CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.web3box.com/lp/&name=W3B CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### W3B CRM

4.9 (18)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$10

Per Feature, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (18)

Ease Of Use

4.0 (385)

Value For Money

5.0 (5)

Value For Money

4.2 (345)

Customer Service

5.0 (18)

Customer Service

4.0 (335)

## W3B CRM alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Highest Rated

[4.7 (678)](https://www.capterra.com/p/162588/HoneyBook/reviews/)

Starting price

$36.00

Per User, Per Month

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting price

$35.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Calendar/Reminder System

Notifications/alerts for upcoming events or tasks

Contact Database

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Contact Management

Manage, organize, and store contact information

W3B CRM 23 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Notifications/alerts for upcoming events or tasks

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Create, save, and store files

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Automate workflows and trigger campaigns based on customer actions

Access the system via a mobile application

Present a catalog of inventory that customers can view

Generate quotes or estimates for customers

Group leads or contacts based on their specific characteristics

Create, manage and track all task activities and progression

Sample files or documents that could be customized as needed or used as is

Organize customer data and accounts by user or geography

Log and record hours worked and costs spent to assist in billing and invoicing

Get Advice

We can help you find the software with the features you need.

Features

4.8 (5)

4.8

Based on 5 reviews

## Pricing

Value for money

5.0 (5)

Free Trial

Free Version

Basic

$10.00

Per Feature,Per Month

Value for money

5.0 (5)

5.0

Based on 5 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (18)

5.0

Based on 18 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(16)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HM

Helga M.

office manager

Marketing and Advertising

### "Web3 box for NWI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2017

Excellent team to work with and easy to understand right from the beginning. This has helped us get organized and gives us the chance to send out invoices quickly as well as track the payments received and also outstanding invoices not paid. Whenever we have a problem by the time we send out the request they have already sent the answer and fixed the problem. The Web3box team has been a pleasure to work with, I would highly recommend them.

Pros

ease of use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 23, 2017

Thank you Helga! We appreciate your feedback and your support!

PT

Pamela T.

Independent Contractor

Financial Services

### "I can't remember the last time I was so well treated by a company!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2016

As an independent contractor I'm not really in sales but I have a long client list that I have to work with until I can get their accounts closed. There are many details to address and those all happen over a long period of time. There really isn't a perfect tool for me. Well...there wasn't a perfect tool until I found W3B CRM because I can now customize it to meet my needs. I can make adjustments and changes that work best for my situation. I am not a programming person and I don't care for the setup process. I just want to get to work! I had to ask lots of questions and I was always treated like I was the most important person on their client list. I got the royal treatment from the first day I contacted them. I have been working with George and he is amazingly patient as I define what my needs are and he addresses them in the best possible way. I have resisted this process for the better part of a year. I may have dragged my feet but with George's help I have made up for lost time. He answered my emails with detail and unquestionable knowledge. I am impressed! I am still new to CRM software but I am certain that I made the right decision in choosing W3B. It's perfect!

Pros

I am able to customize areas to better meet my unusual needs.

Cons

I haven't found any yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 13, 2016

Thank you very much Pamela!

AB

Ashlee B.

### "The best customization CRM!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

November 17, 2016

W3B CRM has been life changing! This CRM is so easy to use and have the functionality to be 110% customizable to your companies needs. The CRM has searchable fields for everything, tracks any changes and updates you make automatically, can send out auto-emails, can import data from intake forms on your website directly into the CRM and so much more. This company has been able to listen to all of our wants and needs and make it happen. They respond right away to all emails and phone calls and schedule regular weekly or bi-weekly meetings to show us where they are at in the developing process. Would highly recommend this company to anyone needing a CRM!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2016

Thank you!

RR

Ray R.

President

Industrial Automation

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 20, 2016

Ease of use and the simplistic design and features are the best I have ever used in over 30 years. Great product and support.

Pros

Same as above

Cons

None

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 23, 2016

Thank you Ray!

CD

Cliff D.

Owner

Information Technology and Services

### "CRM by W3B"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 3, 2016

George from W3B personally makes sure you are satisfied with there CRM product, Easy to contact by phone or email, always ready to modify something if needed.

Pros

The software has many modules, the quoting, invoicing, time tracking and custom reports are used daily, the look and functionally are great. The mobile version is simple and effective. The price per user is fantastic.

Cons

I don't have any cons to write as the software is doing everything we need it to at this point.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SN

Sheena Nancy S.

Founder

### "Excellent program supported by outstanding customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

June 5, 2016

Hi, I am new at this CRM and W3B is excellent for my small business. There is a learning curve but it is not too steep. The customer service in helping me has been the single reason I will look no further. George has walked me through the process and refinements to make all this really work for me. He is so knowledgable, friendly, and super responsive. This program meets all of my needs and then some and I know it will scale as my business grows. Great product!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 8, 2016

Thank you for the review and thanks again for choosing us!

TD

Tim D.

Owner

### "Great custom CRM - Highly customizable and perfect for our business!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 22, 2016

While there are pros and cons with any software platform or program, the pros far outweigh the cons with the W3B CRM. Sorin and his team have been extremely responsive to any issue or bug we may have found, and have been more than generous with their time and expertise in getting this product customized to our needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 31, 2016

Thank you Tim!

JB

John B.

Vp/ GM

### "W3BCRM - Best in Class Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 18, 2016

As a Consultant, a President, and a VP/GM, I have had deep dive experience w/ W3B's Services and CRM product, in 3 different companies and business environments over the last several years, and with out hesitation, I can rate all 3 experiences as exceptional. The W3B's level of support is so thorough that the W3B team are considered more "partners, than Vendors" they are available around the clock for anything that arises, and their expertise and creativity has been a major factor that has contributed greatly to our successes. Faced with a wide range of technology , design, engineering and development needs, W3B has always had the talent and skills to meet and surpass our requirements. The W3B CRM Product has been easy to incorporate, extremely adaptable and customizable to various needs and requirements, and less expensive and more simple to adopt than its competition ( SalesForce, Sugar, et al). I am happy to suggest that anyone in need of Technology and CRM solutions give W3B serious consideration.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 21, 2016

Thank you John!

GM

Geoseph M.

President

### "A great help for our distributors and sales team!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 6, 2015

We are a chemistry company with sales division and distributors. Web3Box team helped us set the CRM Sales and also trained our reps. We were great pleased by in the company training sessions and online sessions! For the distributors, having the invoices, reports and expenses in one place is amazing. We linked the invoicing system to Quickbooks and the customers, products and invoices were automatically retrieved inside of the crm. Best part, is that this guys did a lot of customization to make the system fit my business! That was a huge help! Over all we are happy with this relation and with their company support services.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 11, 2015

Thank you! We are proud to have you in our clients list.

NW

Norine W.

CEO

### "Incredible customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 4, 2015

Web3box was just the product I was looking for. I am responsible for both business development and coordinating independent contractors who are assigned to our client projects. I had no idea that an all-in-one product existed. I was thrilled to find Web3box. Now I can not only stay organized as I pursue a new business opportunity but I can align my team as they work with our clients- all in one system. Our team is virtual, so project management is imperative. They can track their hours and i can bill my clients right from the system. No need for a paper trail. It is all in one place! What sets Web3box apart from the other companies is their incredible customer services. They return your calls immediately. I am not very computer savvy so I prefer a live person who can simply walk me through a process. They are great communicators!! There are also easy to follow videos so you can always refer back to them. The system is easy to use and very intuitive. They also helped me to build a and embed my sales process. Now I can easily train the rest of my sales team!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 4, 2015

Hi Norine, Thank you for the kind words! Norine, we also thank you a lot for your inputs. Your sales team constantly helps and challenges us with ideas, requests, advices. That is the way we built the perfect system here ... we listen to our customers and we improve the functionality based on their experience. Regards, george

[View all Reviews](https://www.capterra.com/p/136702/W3B-CRM/reviews/)

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