Astea International

Astea Alliance

3.5 / 5 10 reviews

Who Uses This Software?

Designed for service organizations with 50+ technicians that need a comprehensive solution that supports the entire service lifecycle to drive exceptional customer service, higher profit and growth.


Average Ratings

10 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Astea International
  • www.astea.com
  • Founded 1979
  • United States

About Astea Alliance

Best for companies with 50+ field technicians, Astea Alliance is a comprehensive field service management solution that covers the entire service lifecycle including: customer, service and asset management; forward and reverse logistics and mobile workforce management. Winner of Frost & Sullivan's 2017 Mobile Workforce Management Award and named by Gartner as one of the few end-to-end field service solutions, it offers broad and deep product functionality that is unmatched in the industry.


Astea Alliance Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Astea Alliance Reviews Recently Reviewed!


Reliable, easy to use software.

Jan 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Astea has some powerful background processes that has allowed us to reduce order turn dramatically and reduce inefficiencies dramatically. The data held in the background is solid, which has enabled more accurate reporting.

Cons: Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance. Records can lock the user updating them into the service order and not release them correctly, leading the record to not be usable before an Administrator has intervened.

Capterra-loader

Support is good during our current implementation.

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

Cons: I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

Overall: The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

After customization the application is very powerfull.

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most that the application follows the ITIL approach.

Also very helpfull is the embedded BI.

The split of functionalities into modules.

The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing.

Cons: The split between the mobile client and employee portal.

The "ERP look&feel".

Features within the self service portal.

Overall: Full digitial service management process.

Astea Alliance Debacle

Jan 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business.

Cons: The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software.

Overall: It was a great exercise in what not to do.

Our engagement with Astea and the result of our implementation has all been very positive.

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of configuration and customization (e.g. the ability to easily add fields and functions the service order UI).

Cons: The lack of ability to create user generated reports across different (e.g. combine data from service orders, activities and checklists).

Overall: Workforce management and scheduling/dispatch in a single system of record has reduced costs in our organisation.

Decent software for documenting our tickets but can be improved

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: Can be very good to businesses who are documenting service tickets but for large scale companies, I would not recommend due to reliability.

Cons: As stated above, there was some reliability issues with the software. It was down quite often and we had to enter in all of our documentation again and it was a hassle. For a serious large scale usage, I would recommended another tool

Business Analyst to support Astea and provide IT support.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Search capabilities. Flexibility to support multiple business rules. Technical tools such as Escalations and imports to extend capabilities.

Cons: Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

Overall: Too early for me to give feedback.

Keeps kicking me out

May 08, 2015
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I do like this product. My note 4 went thru updates. After that I get kicked out of this app up to 30x a day. It's a pain when I'm trying to complete service calls.

Cons: Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

Recommendations to other buyers: Wait till they fix the bug. Other than that, I like it.

Jul 22, 2018
3/5
Overall

May 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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